Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

AloTech CTI Adapter provides seamless integration between Zendesk and AloTech Cloud Contact Center to enable greater customer satisfaction, improved agent productivity.

Available to all AloTech customers!

Companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

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What is included?

• Voice Recording

• CRM/ERP integrations API

• Reporting

• CTI, ACD, IVR

• Wall Board

• Customizable Supervisor Screens

• Remote Support

Data Access and Privacy

Zendesk Data Access

This app accesses the following Zendesk data to provide CTI functionality:

• User Information: Email addresses, and roles for authentication and call routing

• Ticket Data: Ticket IDs, customer information, and ticket status for call context and ticket creation

• Organization Data: Company information for customer identification during calls

• Custom Object Data: Custom fields and objects for enhanced CRM integration

Data Handling and Security

• No Data Storage: We do NOT store, save, or retain any customer data in our systems. All data is processed in real-time only for CTI operations and is immediately discarded after use.

• Secure Transmission: All data is transmitted using industry-standard encryption (TLS 1.2+) and secure protocols

• Access Control: Data access is strictly limited to authenticated agents and authorized personnel only

• Real-time Processing: Customer data exists only in memory during active CTI sessions and is never written to disk or databases

• Compliance: We adhere to GDPR, CCPA, KVKK, and other relevant data protection regulations

• Audit Logging: All data access is logged and monitored for security purposes

• Third-Party Security: Our infrastructure runs on Google Cloud Platform with enterprise-grade security measures and SOC 2 compliance

• Data Minimization: We only access the minimum data required to provide CTI functionality

Purpose of Data Access

The accessed data is used exclusively for:

• Enabling click-to-call functionality from tickets

• Displaying customer context during calls

• Creating and updating tickets based on call outcomes

• Providing agent productivity tools and reporting

• Ensuring proper call routing and queue management

We do not use this data for marketing, analytics, profiling, or any purpose other than providing the CTI integration service.

Privacy and Data Protection

For detailed information about our privacy practices, data protection measures, and how we handle personal information, please visit our comprehensive Privacy Policy: https://alotech.com.tr/gizlilik-politikasi/

Our privacy policy covers all aspects of data handling, user rights, and compliance with international data protection regulations.