App Name: Change Requester by ZENCLAB

Description:Change Requester by ZENCLAB is a powerful tool designed to automate and optimize your ticket assignment process within Zendesk. By leveraging customizable rules and triggers, the app ensures that tickets are automatically assigned to the appropriate requester or agent, reducing manual effort and improving workflow efficiency.

How It Works:The app operates by allowing administrators to create and manage assignment rules directly within the Zendesk interface. These rules are processed automatically whenever the app is open and active in your browser. If your browser is closed or refreshed, you will need to manually reopen the app to resume automated rule processing.

Key Features:- Automated Ticket Assignment: Automatically assigns requesters or agents to new tickets based on your custom rules.

• Customizable Rules Engine: Create, edit, and manage assignment rules tailored to your team's workflow.

• Real-Time Processing: Rules are executed in real-time while the app is open, ensuring immediate ticket routing.

• API Integration: Utilizes Zendesk's API to read ticket data, update ticket fields, and perform assignments securely and efficiently.

• Persistent Storage: Stores your custom rules and settings securely, ensuring your configurations are retained between sessions.

• User-Friendly Interface: Intuitive UI for managing rules, monitoring activity, and viewing assignment logs.

• Notifications: Receive real-time updates and notifications on ticket assignments and rule executions.

Important Usage Note:For the automation to function, the app must be manually opened in your Zendesk workspace. If your browser session ends (e.g., browser is closed or refreshed), you must reopen the app to reactivate the automation. This ensures your rules continue to run as intended.

Security & Privacy:All API calls are securely authenticated using your Zendesk credentials.Your assignment rules and settings are stored securely and are only accessible to authorized users within your Zendesk account.The app does not access or store any customer data beyond what is necessary for ticket assignment.

Benefits:- Save time and reduce manual errors in ticket assignment

• Improve accuracy and consistency in ticket routing

• Enhance team productivity and response times

• Maintain full control over assignment logic and automation

Ideal For:Support teams and administrators seeking to automate ticket assignment, streamline workflows, and deliver faster, more reliable customer service within Zendesk.

Need any help?We've got your back. Our support team is always available to help you install, set up, and customize Change Requester by ZENCLAB. Just reach out at contact@zenclab.com with any questions—we're here to help you get the most out of your automation.