Redacto

Redacto is your intelligent Zendesk redaction solution for attachments and text. Maintain compliance and protect customer data by locating and removing sensitive files and text from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.

🔒 Security & Privacy

• Secure API Access: Uses Zendesk's official API with your existing authentication
• Data Stays Local: All processing happens within your Zendesk environment
• No External Transmission: No files or data leave your trusted environment

📎 Attachment Redaction

• Advanced Search: Find tickets by number, status, tags, date range, and attachment size
• Bulk Operations: Import multiple ticket IDs from CSV/TXT files or enter manually
• Smart Detection: Automatically finds inline images and regular file uploads
• Download Before Redacting: Save selected attachments as a ZIP file (one folder per ticket) before redacting—create a backup before permanent deletion
• Real-time Progress: Monitor redaction progress with visual feedback
• Download Results: Get CSV summaries with ticket details, attachment names, file sizes, and direct links

✏️ Text Redaction

• Search Sensitive Content: Find emails, phone numbers, keywords, or use regex patterns in ticket comments and subjects
• Preview Before Redacting: See exactly what will be redacted with visual preview
• Flexible Patterns: Basic keywords, advanced patterns, or quick presets for common data types
• Bulk Text Redaction: Select tickets or individual comments to redact across multiple tickets

⚡ Advanced Capabilities

• Automated Tasks: Create recurring redaction workflows (daily, weekly, monthly) that run automatically
• Flexible Filtering: Use date operators, tags, and size filters for precise control
• Bulk Selection: Select all attachments or choose specific ones for redaction
• Stop Anytime: Pause or stop searches and redaction processes at any time

⚙️ Technical Details

• Rate Limit Optimized: App handles API rate limits with automatic retries for smooth operation
• Real-time Data: Fresh data from Zendesk with each search

Need help with Redacto?
Our support team is here to assist you with any questions about using the app, redacting attachments and text, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at contact@zenclab.com. We're committed to helping you keep your Zendesk environment secure and efficient.