Manage your Zendesk tickets directly from Slack

Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works.Slack has chosen Wrangle as an essential app, a top AI-powered productivity partner, and has featured Wrangle as a top app multiple times.

Make it easy for users to start Zendesk tickets in Slack

Wrangle makes creating a Zendesk ticket as easy as sending a message in Slack. Ticket updates and replies are synced bi-directionally between Slack and Zendesk. No training, no context switching — provide service from any Slack channel, DM, or thread.

• Turn any message into a ticket automatically or by emoji

• Enhance transparency by showing users the status of their ticket

• Escalate internally without leaving Slack

Send tickets directly from Zendesk to Slack

Using Wrangle, you can quickly send a ticket from Zendesk into Slack so your team can discuss, and escalate as needed. No need to lose time going back and forth; Wrangle will sync replies automatically.

Conversational ticketing for both internal and external help desks

• Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack.
• External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers.

Powered by AI

Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction.

Make sure no tickets slip through the cracks

Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack's chaos into a productive, prioritized list of work; all synced with Zendesk.

• Easily see what is open and what needs to be worked on

• Keep response times on target with reminders and SLAs

• Keep up with trends with custom tags

Handle more customers per agent

Wrangle helps your Zendesk agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows.

• Save your agents time with canned replies and message automations

• Two-way web to Slack chat sync to handle multiple tickets fast

• Create and route tickets automatically

Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack.

Try Wrangle for free today.