Ticket Times Advanced
Track and display time spent on tickets by agents
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호환:
Support
개발자
EasyApp
This advanced version of Ticket Times offers the best capabilities for more precise and flexible time management:
Exclusive Features:- Unlimited creation of custom time targets- Time rules based on multiple criteria: • Specific agent groups • Ticket form types • Priority levels- Automatic AHT (Average Handle Time) capture without depending on ticket saves- Extended time target configuration range (1-10 minutes)- Advanced productivity dashboard for managing multiple rules
Differences from Free Version:The free version is limited to:- Single time target- Fixed time options (5 or 10 minutes)- Basic agent alerts only- AHT capture only when agent saves ticket- No group/form/priority configuration options
This premium version is ideal for teams requiring more granular response time control and precise AHT management across different support scenarios.
설치 방법
Check that you have configured the two custom ticket fields in Zendesk Support for time tracking app:
Total Time Spent
Time Spent Last Update
Note down the field IDs for both custom fields
During app installation, enter these field IDs in the corresponding settings
For more information, contact us contacto@easyappforz.com
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