Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

Boost agent efficiency with Telavox for Zendesk by seamlessly integrating Telavox services directly into your workflow. This empowers your team to focus on meaningful conversations, not on navigating multiple tools. With quick access to features, information, and automation inside Zendesk, your team can work smarter, increase productivity, and deliver exceptional customer experiences.

Telavox for Zendesk fully supports the Talk Partner Edition, streamlining call management and enhancing collaboration. Standardized call objects provide a unified view that integrates seamlessly with Zendesk’s services, optimizing efficiency and driving improved customer outcomes.

Key benefits:

• Excellent customer experience. Telavox for Zendesk displays essential customer information before the interaction even begins, enabling a personalized and well informed customer interaction.
• Focus on the conversation. With Telavox for Zendesk agents no longer need to switch between applications during an interaction to use the features required to provide an excellent customer experience.
• Efficient and empowered agents. Telavox for Zendesk removes a lot of the error prone and boring manual input required to keep data consistent and conversations coherent over time, offering a more efficient workday with much less frustration.
• Standard call object. Telavox for Zendesk fully supports the call objects to make the agents' workstreams easier and the managers can easily follow the calls together with the rest of Zendesk's work tools.

Key features:

• Receive or make calls (including click to dial) inside Zendesk without having to install a separate app.

• Create a contact for a previously unknown caller with a click.

• Complete softphone capabilities such as call transfer, mute, put on hold etc. inside Zendesk.

• Contact popup with related information displayed for all calls with a number matching a contact record in Zendesk.

• Navigate to contact information and related information with a click.

• See colleagues line (presence) and profile status.

• Manage availability and queue membership.

• View live queue statistics, monitor current queue calls and view queue call history.

• View call history and listen to recorded calls and voicemails.

• Other integrations, such as bankId, queue caller id, custom URL-pop on answer etc. work seamlessly inside Zendesk.