agentim.ai
Convert raw text tickets into AI insights, cutting agent workload by 80%.
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agentim
Hey Support Leaders!
Are you overwhelmed by manual ticket updates, inaccurate data, and unclear support insights? agentim.ai is here to help. We automate the tedious parts of Zendesk ticket management so your team can focus on what matters most—delivering outstanding customer service.
What We Solve:
- Time-Consuming Manual Entries: Our AI handles repetitive tasks so your agents don’t have to.
- Inaccurate Ticket Data: Ensure every ticket is complete and error-free.
- Limited Reporting: Get all the fields you need directly in Zendesk and leverage its native dashboards and reporting tools.
- Sensitive Data Protection: Optionally enable our built-in PII detection to sanitize sensitive data before processing tickets with AI.
How It Works:
- Automatic Field Filling: Our AI scans your tickets and auto-fills fields, reducing errors and saving time.
- Sensitive Data Sanitization: Optionally, enable built-in PII detection to sanitize sensitive data before the tickets are processed by the AI.
- Smart Ticket Categorization: When a ticket closes, agentim.ai automatically categorizes it, keeping your data organized and insightful.
- Direct Visibility: All ticket fields are visible directly in Zendesk, allowing you to use Zendesk's native dashboards and reporting tools for real-time insights.
Is agentim.ai Right for You?
👉 Do you handle hundreds or thousands of tickets every day?👉 Are you looking to cut down on manual work and improve data accuracy?👉 Do you need clear insights into your support team’s performance using Zendesk’s powerful tools?
If you answered yes, then agentim.ai is the perfect solution for your business.
Pricing Plans
Enterprise Plan
- $49 per user per month, which includes up to 1,000 tickets monthly per agent.
- After the included quota, additional tickets are categorized at €0.05 per ticket.
Get Started
Ready to transform your Zendesk experience? Get started with agentim.ai and boost your support efficiency today.
👉 Start Free Trial | Contact Sales | Email Us
Visit our website: landing.agentim.ai
agentim.ai – AI for Smarter Zendesk Automation.
설치 방법
How to Set Up agentim.ai
Follow these easy steps to install and activate agentim.ai in your Zendesk:
Install the App
- Go to the Zendesk Marketplace.
- Search for agentim.ai and click Install.
Configure the App
- Open the Zendesk Admin Center and navigate to Apps > Manage.
- Find agentim.ai and click Configure.
Set Up Your API Key
- Log into your agentim.ai account and go to Settings > API Key.
Copy your API key and paste it into the agentim.ai app settings in Zendesk.
Configure AI Automation
- Enter your Config ID to instruct agentim.ai on how to process your tickets.
- (Optional) Add a Condition ID to further customize the AI analysis for your workflow.
Enable PII Detection
Enable the option to detect and sanitize sensitive data before passing tickets to the AI.
- Specify the PII Name Field or map the app to your existing Zendesk PII fields.
Test the Integration
Create a test ticket in Zendesk.
Add a comment and verify that the fields are auto-filled, sensitive data is properly handled, and the ticket is categorized correctly.
Start Using agentim.ai
Log into your agentim.ai dashboard for real-time insights and detailed reporting.
Export your data as needed and enjoy a streamlined support process.
Need help? Visit our Support Center.
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