This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversationsfor more information.

TransPerfect Translation App

The TransPerfect Translation app helps you easily translate ticket conversations in an instant directly from your Zendesk Support workspace.

The app integrates seamlessly with the secure and feature-rich GlobalLink NOW AI portal, providing your business with a robust solution for quick and cost-effective multilingual content management.

Supporting over 40 languages, GL NOW employs proprietary neural Machine Translation (MT) technology to deliver accurate and efficient results. It is tailored to meet your unique business needs through customizable features such as glossaries, translation memories, and bespoke engine training.

Security & Compliance

Designed with security and privacy at its core, GL NOW ensures GDPR compliance, data encryption, and rigorous measures to safeguard every piece of data throughout its lifecycle. The platform offers unparalleled adaptability and peace of mind for all your translation needs.

Improve Agent Productivity with These Features:

• Automatic incoming chat translation
  
• On-demand text translation for personalized responses
  
• Multi-comment translation for a holistic view of issues
  
• Submit and auto-close tickets for better CSAT scores
  

The TransPerfect Translation app is designed to improve agent productivity and customer satisfaction when managing tickets across different languages.

Install now to streamline your global support process and provide better support experiences.

Looking for Zendesk Guide Support?

If you need support for Zendesk Guides, please reach out to us at zendesksupport@transperfect.com for more details on our Guides offering.