Stay on top of your tickets with Remind Me!

Remind Me helps support teams manage ticket follow-ups effortlessly. With a simple and intuitive interface, you can schedule unlimited reminders for any ticket, add custom notes, and receive timely notifications—ensuring no customer request is forgotten. Whether you need to follow up in minutes, hours, or days, Remind Me keeps you on track.

Why use Remind Me?

• Multiple Reminders Per Ticket – Create unlimited reminders for the same ticket with unique tracking for each.
• Custom Notes – Add optional notes (up to 200 characters) to each reminder for context and details.
• Edit & Manage Reminders – New Customize tab lets you view, edit, and delete reminders for the current ticket.
• Flexible Time Scheduling – Set reminders in minutes, hours, days, or use the date & time picker for precise scheduling.
• Priority Levels – Assign High, Medium, or Low priority with visual color-coded indicators (red, yellow, green).
• Targeted Alerts – Choose who receives notifications: Only Me, Everyone, or the Ticket Agent Group. Perfect for team coordination or solo follow-ups.
• Customizable Notification Sounds – Personalize alerts with a choice of 10 predefined sounds or disable sound entirely.
• Centralized Management – View all upcoming and triggered reminders from the Top Bar App with smart badge counters.
• Productivity Tools – Built-in Timer (0-60 minutes countdown) and Stopwatch for time tracking.
• Smart Notifications – Automated alerts with sticky or auto-hide options, plus clickable ticket links.
• Visual Status Indicators – See reminder status at a glance with emoji indicators (⏰ active, 🔔 triggered) and priority tags.
• Seamless Workflow – Stay organized without leaving Zendesk, ensuring timely responses and improved customer satisfaction.

Data Disclosure & Privacy

Data Collection & Storage:Remind Me stores all reminder data locally in your browser's LocalStorage. No data is transmitted to external servers or third-party services.

Data Accessed:- Ticket information (ID, subject, status, type, assigned group)- Requester information (name, avatar URL)- Current user information (for notification targeting)

Data Stored Locally:- Reminder timestamps and priority settings- Custom notes you add to reminders- Notification preferences (sound settings, feature toggles)- Alert targeting preferences (me/everyone/group)

External Resources:- Notification sound files are hosted on GitHub (https://raw.githubusercontent.com/kundankarna1994/zd-assets/master/remind-me/) and are loaded only when notifications are triggered.

Data Retention:- All reminder data persists in your browser until manually deleted via the app interface.- Clearing browser data will remove all stored reminders and settings.- No server-side storage or backup exists.

Cross-Agent Notifications:- When you select "Alert Everyone" or "Alert Ticket Agent Group", the app uses Zendesk's notification API to send alerts to other agents.- Only the ticket ID, your name, and notification type are transmitted through Zendesk's secure API.

Boost productivity and ensure timely responses with Remind Me!