Connect HiBob with Zendesk to Streamline HR Requests

HiBob offers a modern HRIS platform that streamlines HR operations by reducing reliance on disconnected tools and manual processes. HiBob helps organizations save costs, improve accuracy and speed, and focus on strategic initiatives that deliver measurable ROI and long-term value.

Managing HR requests shouldn’t mean switching between platforms. The HiBob app brings your HiBob HR data directly into Zendesk, allowing you to:

✅ Speed up HR request processing

✅ Minimize payroll and benefits errors

✅ Effortlessly manage seat provisioning and permissions

Everything happens in a single interface—no more context switching!

What Can You Do with the HiBob App?

👀 Instantly Access Employee Information – View all employee details from HiBob directly within Zendesk tickets.

⚙️ Take Action Within Zendesk – Update records, add notes, and make changes in HiBob without leaving Zendesk.

🔄 Stay in Sync – Any updates made are instantly reflected across both platforms.

Introducing the HiBob and Zendesk Integration

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FAQ

❓ How much time does the setup take?Setup is quick and easy—install the app, connect your HiBob account, and you're ready to go in minutes.

❓ Which Zendesk and HiBob plans does this work with?The integration works with all Zendesk plans and HiBob versions that support API access.

❓Security and Compliance:

The HiBob and Zendesk integration is built with robust security measures that align with enterprise standards, ensuring your data remains protected at all times:

• 🔐 Data Encrypted in Transit: All communications between our app and Zendesk use secure TLS 1.2 or higher encryption protocols.

• 🌐 Secure HTTPS Protocols: We mandate the use of HTTPS connections for all data migrations to ensure secure and encrypted communication channels.

• 🗑️ Zero Data Retention Policy: Data is processed in real time and immediately deleted after processing; no end-customer personal data is stored.

• ☁️ AWS Infrastructure: Our solution is hosted on AWS, which provides robust security measures and a highly secure environment.

• 🇪🇺 EU Data Residency: We offer options for data residency, allowing your data to be stored within the European Union if required for compliance.

• 📃 Data Subprocessors: We maintain a current list of our data subprocessors to ensure full transparency regarding data processing.We use secure APIs and encryption protocols to protect your information and adhere to industry standards.

❓ Can I customize what data is shown in Zendesk?Absolutely! You can configure which employee data fields from HiBob are displayed in Zendesk.

Who Are We?

The HiBob HRIS app is powered by Adelante, a team of experts in CRM integrations with a mission to simplify your employee service workflow.

About HiBob

HiBob offers a modern HRIS platform that streamlines HR operations by reducing reliance on disconnected tools and manual processes. By automating core workflows like payroll, time tracking, and benefits administration, HiBob helps organizations:

✅ Save costs✅ Improve accuracy and speed✅ Focus on strategic initiatives that drive measurable ROI and long-term value

HiBob Capabilities Include:

✔️ Core HR✔️ Onboarding✔️ Time and Attendance✔️ Compensation Management✔️ Payroll✔️ Hiring✔️ Learning✔️ Time Off✔️ Surveys✔️ People Analytics✔️ Workforce Planning

Free 90-Day Trial

🎉 Test the value of integration, for free.

Apply for the Basic and Enterprise plans today!