Introducing the Gravity CX Healthcheck App - your automated solution for maintaining a high-performing Zendesk instance.

What is Healthcheck?

Healthcheck is a comprehensive monitoring solution that continuously analyzes your Zendesk configuration, providing real-time insights and actionable recommendations. It's like having a Zendesk expert constantly reviewing your instance to ensure optimal performance.

Key Benefits:

• Proactive Issue Detection: Identify potential problems before they impact your service

• Best Practice Alignment: Ensure your setup follows Zendesk recommended practices

• Comprehensive Reports: Get detailed insights across tickets, users, organizations, macros, and triggers

• Performance Optimization: Improve response times and operational efficiency

What We Assess:

• Ticket Workflows & SLAs

• User & Organization Settings

• Automation Rules & Triggers

• Custom Fields & Forms

• Security & Access Controls

• System Performance Metrics

Data Access & Collection:

What is being collected:We are only collecting technical configuration information and use it for the health check.

• Your configuration information (triggers, macros, SLA, user fields, organisation fields)

• Name and email of your Zendesk Agents and Admins

• Your support addresses in Zendesk

What is not being collected:Your ticket communication and customer data is safe, we do not collect any of this data.

• End user information

• Any Ticket information

• Organization information

Perfect for teams looking to maintain a healthy Zendesk environment while focusing on what matters most - delivering exceptional customer service.

Gravity CX is a Zendesk Advanced Partner, trusted by leading organizations across Australia and Asia Pacific to deliver exceptional customer experiences. With deep expertise in Zendesk implementation, optimization, and support.

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For more information about Gravity CX and our services, visit Gravity CX