SmartConnect Webex Contact Centre
Interactive High-Performance SmartConnect Webex Contact Center for Zendesk.
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호환:
Support
개발자
Maaz Technologies
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Maaz Technologies is a leading provider of custom solutions for contact center integrations. Our SmartConnect Webex Contact Center CTI for Zendesk seamlessly integrates Webex Contact Center with Zendesk’s customer service platform, offering a unified experience for agents and customers alike.
With this integration, agents can manage inbound and outbound calls directly within Zendesk, access customer information in real-time, and streamline workflows. This results in reduced handling time, improved customer satisfaction, and higher productivity.
Key Features: - Real-time call handling - Unified agent interface - Seamless integration of call data and customer profiles - Enhanced reporting and analytics
Maaz Technologies brings years of experience in delivering reliable, scalable, and efficient integrations, tailored to meet the needs of modern contact centers. Our mission is to simplify and optimize customer service operations, ensuring seamless communication and higher customer satisfaction.
설치 방법
To install the app, first log in to your Zendesk account by entering your login details in your browser. Once logged in, navigate to the Admin Panel by clicking on the Admin icon located on the sidebar. This will open your Zendesk settings. Next, scroll down in the admin panel to find the Marketplace section, and click on it to access the Zendesk App Marketplace.
In the marketplace, use the search bar at the top to search for the app by typing its name and pressing Enter. From the search results, click on the app to view its details and verify that it's the correct app by checking the logo and description. After confirming, click the Install button located on the top right of the app's detail page.
You will now be prompted to configure the app's settings, which may include filling out required fields such as authentication details. Once you've filled in all the necessary information, click Save or Finish to complete the installation process. After the installation is complete, the app will be available in your Zendesk dashboard, typically under the apps section on the sidebar, and you are ready to start using it.
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