Following are the steps for installation of UMS’ Exotel Telephony App 1. Sign in to your Zendesk Support account 2. Click the Admin icon in the sidebar. 3. Select Apps > Marketplace, then find the UMS-Exotel Telephony app and click the tile. 4. On the UMS-Exotel Telephony app page, click Install app in the upper-right corner. 5. Enter the following information: -Title: Name for the application. -Name: -Company Name: -Your Contact Number:
-Exotel SID: Refer http://support.exotel.in/support/solutions/articles/3000023019-how-to-find-my-exotel-token-and-exotel-sid- to get your Exotel SID. -Exotel Token: Refer http://support.exotel.in/support/solutions/articles/3000023019-how-to-find-my-exotel-token-and-exotel-sid- to get your Exotel Token. -Exophone Number: This number would be displayed on customer's mobile phone when you make a call. Refer http://support.exotel.in/support/solutions/articles/3000010956-how-do-i-buy-a-new-exophone- to get your Exophone Number. -Exotel SMS Sender ID: Use a 6-letter Exotel approved sender ID from which your SMSes will be sent. Refer http://support.exotel.in/support/articles/82238-i-want-to-change-my-sms-sender-id-how-can-i-do-that- to get your Sender ID. 6.Refresh your page for the changes to take effect and your Exotel Telephony App is ready to use. 7.Open tickets and start using this app. 8. For incoming call popup/ creating tickets on calls refer this doc https://goo.gl/kHDnfA