vennie: The Ultimate AI Solution for eCommerce

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

This functionality works seamlessly across all Zendesk channels, including messaging, when using Zendesk Suite Professional or higher plans. However, it also works without these plans via email — the higher-tier plans are only required if you want to automate messaging channels as well.

vennie is the ideal solution for EU eCommerce businesses aiming to streamline customer support through automation. Launched in 2024, vennie uses AI-driven decisions and industry best practices to manage not just ticket responses, but the entire support process.

With exceptional multi-language support, GDPR compliance, and powerful features like updating customer or order data directly through the shop's CMS, vennie pushes the boundaries of automation. We are dedicated to helping eCommerce companies save time, reduce costs, and improve customer satisfaction.

At vennie, we believe automation should enhance — not replace — customer experience. That's why we provide a balance between AI efficiency and the human touch. With a focus on accuracy, customization, and simplicity, vennie makes sure you meet customer needs at every step.

💡 Beyond Responses

vennie doesn't just reply to questions; it acts. Whether updating account details or modifying order addresses, vennie performs tasks typically handled by your support team — automatically.

🚀 More than a Time Saver

Our primary goal is to increase your conversion rates by optimizing customer interactions. vennie responds only when sufficient information is available; otherwise, it smoothly transitions the query to a human agent, ensuring no disruption to the customer experience.

Get started with vennie today!