The Survey Tool by Surveypal makes collecting customer feedback easy and effective by integrating directly with Zendesk. Whether you're looking to send out a quick survey after a support interaction or track your Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), Surveypal has you covered. Here's why our survey tool is trusted by over 600 companies around the world:

Seamless Integration and Easy Setup

Get started in no time with our simple setup process and direct integration with Zendesk. Surveypal allows you to transfer survey data back into Zendesk as custom ticket fields, so your team always has the information they need at their fingertips. We also support flexible integrations with other popular tools that you already use.

Multiple Ways to Reach Your Customers

Reach your customers wherever they are. Surveypal offers several ways to distribute surveys, including email, chat, voice, QR codes, and direct links. This flexibility helps ensure you get the maximum response rate, no matter the channel.

Real-Time Insights and Reporting

Track results in real-time with an intuitive dashboard that lets you see customer feedback as it happens. You can also integrate Surveypal with your preferred business intelligence tools or create custom reports in Zendesk Explore. This helps you turn customer feedback into actionable insights quickly and effectively.

Customizable and Compliant Surveys

Surveypal makes it easy to create branded, customizable surveys that resonate with your audience. With advanced logic options, you can tailor surveys to different customer journeys. Plus, all of our surveys are fully compliant with GDPR and ISO 27001 standards, giving you peace of mind when handling customer data.

Close the Loop with Customers

Improve customer loyalty by following up on feedback. Surveypal allows you to set up notification workflows to alert your team when action is needed, ensuring no customer is left unheard. You can even prompt happy customers to leave positive reviews, helping to boost your brand reputation.

17 Years of Experience You Can Trust

With over 17 years of experience and more than 600 happy customers worldwide, Surveypal is a trusted name in customer experience solutions. Our dedicated support team is always here to help, and we offer professional services to ensure you get the most out of our platform. Surveypal is the survey tool designed to help you understand your customers better and act on their feedback faster. Start gathering meaningful insights today!