Relay é um aplicativo desenvolvido pelo Zendesk Labs que envia mensagens de saída pelo WhatsApp e SMS. Para ver descrições e instruções de instalação em português, por favor visite esta página.

Relay es una aplicación creada por Zendesk Labs que envía mensajes salientes a través de WhatsApp y SMS. Para ver descripciones e instrucciones de instalación en español, por favor visite esta página.

Relay is your proactive WhatsApp & SMS bulk messaging tool, created by Zendesk Labs. What are some reasons to leverage Relay? Common use cases include

• Proactively communicating service incidents

• Targeting VIP customers for special events, promotions, etc

• Communicating with attendees of special events

• Soliciting additional feedback from loyal customers

With Relay you can:

Create a new template for WhatsApp or SMS

• Submit templates to Meta for approval using rich text

• Insert dynamic values from your user’s existing data to personalize templates

• Include images, headers, call to action links and buttons, and quick replies

Create audience segments

• Create and save your audience segment using Zendesk search or conditions on user data (up to 10,000 users at a time)

• Reuse the same segments to compare their performance.

Create campaigns

• Send a campaign to end users in your Zendesk instance

• Manually include or exclude contacts in a campaign audience

• Automatically protect users from receiving duplicated messages

• Populate dynamic variables in personalized templates

• View the status of campaign sends as it progresses as well as contacts per campaign, and their delivery status

• Report on campaigns with delivered and opened rates

• Compare the performance of two campaigns with basic A/B testing

Learn more about configuring the app, creating templates, and sending templates at this Help Center article.

This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

What you need to know about Zendesk Labs:

This app is made by Zendesk Labs where cutting edge solutions are tested. The app may not be feature complete, may contain bugs and may be withdrawn at any time.

To learn more about Zendesk Labs projects, and get engaged in the process, please visit our website.

By enabling this app, you agree to the Built By Zendesk Application Agreement.