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NinjaOne

Connect your NinjaOne and Zendesk instances for real-time device information.

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설치

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NinjaOne

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management. Sign up for a trial hereNinjaOne's Zendesk app provides a real-time connection within Zendesk to NinjaOne that:Allows you to search for devices in NinjaOne and assign them to Zendesk tickets by:

  • Logged on User

  • Assigned User

  • System / DNS / Friendly Name

  • Mac Address

  • IP Address

  • Public IP Address

  • Serial Number

Shows the real-time status of a deviceShows who is currently logged in/last logged in user of that deviceProvides the ability to launch a remote session directly to that deviceSign up for a trial

설치 방법

  1. Install the application from the Zendesk Marketplace

  2. In the configuration settings set the ninjaOneDomain to the domain you use to access NinjaOne for example:

  • app.ninjarmm.com

  • yourdomain.rmmservice.com

  • In the oAuth Authentication Subdomain enter the first part of the region you are on for NinjaOne, for example if you use USA 1 with the domain 'app.ninjarmm.com' you would enter 'app'. The supported regions are:

    • app - USA 1

    • us2 - USA 2

    • eu - Europe

    • oc - Oceania

    • ca - Canada

    1. Click to authenticate with NinjaOne. Enter your login details and approve the applications

    2. Click to Update and save your settings.

    3. The NinjaOne application should now be displayed on tickets and allow you to map devices to tickets.

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