Stop wasting time monitoring metrics and fumbling with reports

SwiftCX is your all-in-one platform for automation and AI-enabled tools. We help increase customer satisfaction, and reduce costs, hassle-free. With our Automated Real-time Monitoring & Reporting app, you can now give your team superpowers to stay on top of all of your important data, easily.

• Monitor important Ticket or Talk activity, automatically

• Enable powerful reports from our catalog or create your own, with just a few clicks

• Connect your Slack and have all your alerts and reports distributed where you want it, with ease

Reduce hours and hours of work spent by your team to try and stay on top of operational data. Let us do it for you, automated.

How it works

• Set up an Alert or Report, using one of our templates or your custom requirements

• For Alerts, you decide when the real-time alert is triggered by setting a threshold driven by your business targets

• For Reports, you can select a template or create a report from scratch...it's like having an AI analyst on staff

• Once your Alert or Report has been set up, decide where you want it to go in Slack and for Reports, you can also choose a schedule

• Then, the magic happens...real-time and historical reporting will now be on auto-pilot

We take privacy & security seriously

About SwiftCX

SwiftCX is building the future of support tools. We want to make it easy to run a high performing support operation. And we know intimately what it takes to do that since our founder spent the last 20 years building and scaling support teams of all sizes. We also have an active advisory board, comprised of support leaders and workforce management leaders, who collectively have over 100 years of experience in the support industry.

We take pride in being able to say, "For support leaders, by support leaders".