Surveypal CXM provides a complete view of your customer journey, helping identify challenges and spot opportunities for growth in key touchpoints. Designed to work seamlessly with Zendesk, Surveypal CXM delivers deep insights that drive smarter decisions and help you put your customers first. Here's how Surveypal CXM empowers your business:

In-Depth Journey Analysis

Get a clear picture of your customer journey from start to finish. Surveypal CXM pinpoints crucial themes in every touchpoint, helping you see where customers are happy and where they’re facing issues. By analyzing feedback at every step, you can understand their experience better and make improvements that matter.

AI-Powered Insights

Our AI-powered sentiment analysis goes beyond basic feedback. Surveypal CXM adds context to customer emotions by considering the specific touchpoints they’ve interacted with and other relevant customer data. This helps you understand not just what customers are saying, but why they feel the way they do.

Advanced Feedback Analysis

Surveypal CXM dives deep into customer feedback, analyzing open comments from various sources, including Zendesk CSAT surveys and other survey tools. With advanced theme and topic analysis, you’ll discover the key drivers behind customer satisfaction and dissatisfaction, giving you actionable insights for improving your overall strategy.

Real-Time Insights and Shareable Reports

Stay on top of customer feedback with real-time data. Surveypal CXM makes it easy to generate summary reports with clear recommendations that you can share across your team. This ensures that everyone is aligned and focused on what really matters to your customers.

Closing the Loop with Customers

Follow up with individual customers by easily identifying original Zendesk tickets and survey responses. Surveypal CXM helps you close the loop by addressing specific concerns, boosting customer loyalty, and improving the overall experience.

Enhance Your Zendesk Capabilities

Surveypal CXM is the perfect complement to Zendesk AI and Explore reports. It provides a deeper level of analysis that can be used to refine your customer strategy and ensure you’re making decisions based on a full understanding of your customers’ needs.

17 Years of Experience You Can Trust

With over 17 years of experience and more than 600 happy customers worldwide, Surveypal is a trusted name in customer experience solutions. Our dedicated support team is always here to help, and we offer professional services to ensure you get the most out of our platform.Surveypal CXM gives you the tools to make data-driven decisions, enhance the customer experience, and create a truly customer-centric organization. Get started today!