About SPEARAgentic.ai

SPEARAgentic.ai helps customer-service teams detect and stop fraud, disputes, and compliance breaches at the point of contact.

What this integration does well

• Surfaces signals likely to become reputational or regulatory issues

• Detects social-engineering and escalating dispute topics in real time

• Acts automatically via an in-flow overlay (WARNING / SHUTDOWN)

• Produces incident evidence mapped to GLBA, Red Flags Rule (§ 681), PCI DSS, GDPR, and CCPA

How it works in Zendesk

• Runs in the Agent Workspace Chat (Messaging) sidebar
• Presents a clear overlay and a recent-warnings panel when policy conditions are met

How it uses AI

• AI models evaluate chat text and screen activity for policy-risk signals (e.g., social-engineering, toxicity, and sensitive-data patterns) and drive the WARNING/SHUTDOWN decision
• Model inference runs on our service; nothing executes inside the agent’s browser

• We do not train models on your Zendesk data; inputs are used only for real-time evaluation and logging per your retention settings

Data use & privacy

• Processes limited context (agent ID, ticket/user context, interaction metadata, and optional message/screen text) solely to evaluate policy and generate incidents

• No Zendesk credentials are stored by the app

• PII redaction: when enabled, personally identifiable information is redacted (masked) prior to model evaluation and any logging
• You control data retention and deletion; contact the developer for removal requests

Note: SPEARAgentic.ai supports compliance workflows and is not legal advice.