Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service.

Tymeshift is a full-stack WFM solution that gives you real time agent activity, better insights, easier scheduling and optimized staffing. We are made exclusively for Zendesk and proud to be a Zendesk premier partner.

Tymeshift is the workforce management solution that answers all of these questions:

  • Are you adequately staffed to provide the perfect Customer Experience?
  • Is there a better way to schedule all the shifts for your support staff?
  • Is there a way to know which agents are delivering perfect, punctual service and which of them are struggling?

Automate time-consuming chores like staff scheduling on spreadsheets or calculating forecasts manually. Collect better insights about your agent activity. And customize your own dashboards so you can get real-time 360º data on the performance metrics & KPIs you care about.

And be sure that you always have the right people on the right channels, at the right time. That’s not just WFM: that’s Tymeshift.

It’s made by people who care about customer support for the people who support your customers. And it’s made exclusively for support teams on Zendesk.

What We Do

Real-Time analytics, reporting, forecasting and scheduling: everything you need in a full-stack WFM solution.

  • REAL TIME MANAGEMENT: Tymeshift provides you with a detailed, 360 degree view of what’s going on with your Agent Activity in real-time so you can make better-informed decisions on the go.
  • COMPLETE STAFFING FORECASTS: Tymeshift takes the volume data that’s already in Zendesk and transforms it into a forecast of future contact volumes and staffing needs. You’ll never be under- or over-staffed again.
  • AUTOMATIC SCHEDULES: Tymeshift creates complete schedules for your support teams based on your staffing forecast. Planning agents’ breaks, lunches, and recurring tasks has never been this easy!
  • INSTANT SHIFT SWAPPING: If your agents need to swap shifts, they can arrange it quickly and easily.
  • SEAMLESS ZENDESK INTEGRATION: Being built exclusively for Zendesk means the integration is easy and effortless. Your agents can do everything they have to do without toggling tabs or switching software.
North America
파트너 유형
App Developer

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