Automate 24/7 support ticketing with an AI-powered Voicebot.

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Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing

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Automate 24/7 support ticketing with an AI-powered Voicebot.

Leverage the power of conversational AI to automate your helpdesk operations.

Transform your support experience into a seamless and user-friendly process using our industry templates.

How it works:


Submit a ticket

  • Customer calls to submit a ticket
  • Voicebot asks specific questions and collects all the information required
  • Fully populated ticket is created in Zendesk


Update ticket

  • Customer calls to check on the status of the ticket
  • Voicebot provides an update based on the status of the ticket in Zendesk

Why automate with a voicebot?

  • Available 24/7: The voicebot operates around the clock, providing assistance even during non-business hours.
  • No waiting time: Eliminate the need to navigate complicated IVR menus, customers talk with the voicebot in natural language.
  • Reduced workload: Reduce the workload for human agents, allowing them to focus on more complex tasks.
  • Faster resolutions, lower costs: With comprehensive and well-documented tickets, human agents can address issues more efficiently, leading to quicker ticket resolutions to meet your SLAs.

Outperform competitors

VOCALLS is a Voice-First AI platform automating customer interactions for elevated CX that saves money and increases revenue.

Care for every customer with omnichannel coverage that automates both online and in-person interactions. Combine human and AI for evolved productivity and decision-making.

A single platform empowers you to automate voice, chat, and email conversations, while the LiveTranslate feature lets your agents speak any language in the world.

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Explore the power of automation with vocalls.ai


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