Language Translator

Realtime language translation plugin for Zendesk chat and email.

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Telus International Language Translator is a groundbreaking Zendesk plugin designed to revolutionize multilingual customer support interactions. With seamless integration into Zendesk, this powerful app empowers support agents to communicate effortlessly with customers in over 100 languages across all e-support channels. Say goodbye to language barriers and hello to efficient effective, and personalized customer interactions.

Key Features:

  • Multi-API Support: Language Translator harnesses the capabilities of top-tier translation APIs. This unique multi-API approach ensures unparalleled accuracy and performance in language translation, enabling businesses to provide exceptional customer service on a global scale.
  • Real-time Translation: Time is of the essence in customer support. Language Translator facilitates real-time translation, enabling agents to respond promptly and efficiently to customer queries. Say goodbye to delays and language-related bottlenecks, and provide swift, reliable solutions to customers, regardless of their language preferences.
  • Integration with Open AI Chat GPT: As a pioneer in language technology. goes beyond standard translation capabilities. The plugin seamlessly integrates with Open AI Chat GPT, allowing support agents to interact with AI in any language and receive context-based answers. This innovative integration expands the scope of customer support, delivering advanced solutions that cater to diverse customer needs.
  • Improved CSAT and NPS: Customer satisfaction (CSAT) and Net Promoter Score (NPS) are key metrics for measuring customer support success. Timely responses play a vital role in enhancing these scores. Businesses using Language Translator witness significant improvements in CSAT and NPS across the board, emphasizing the plugin's positive impact on customer relationships.

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