The Usersnap bug tracker improves customer support with visual feedback in every Zendesk ticket.

Send annotated screenshots & bug reports to Zendesk

Get annotated screenshots and visual bug reports attached to every Zendesk ticket with the visual bug tracker Usersnap.

See the problem through your client's eyes

Empower your clients with easy-to-use visual feedback tools from Usersnap. Your clients can draw directly in their browser, use a highlighting tool or the comment tool. They can also attach sticky notes to illustrate and annotate the support request.

Additional user information at your fingertips

With the Zendesk integration from Usersnap, you get extended information about your client's session such as OS, browser version, screen and browser size as well as installed plugins.

Further information can be found on: usersnap.com/zendesk