Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.

Klaus users report:

• Cut down time spent on quality assurance by 70%
• Boost CSAT by over 10%
• Onboard new agents 2x faster

Our purr-ific features:

Automate & scale your QA

• Rate and comment on conversations

• Customize rating categories and scales

• Accelerate onboarding of new support reps

• AI brings meaningful conversations to the top

• Automate assignments & goals

Coach with precision

• Track Internal Quality Score (IQS) across support reps & teams

• Quizzes for coaching purposes

• Pin talking points for 1-1s and team meetings

Identify learning opportunities

• Filter conversations based on: Complexity, Sentiment, CSAT, and more

• Filter by agent based on: Volume, Sentiment, CSAT

Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Happy Klausing! 🐱

➡️ Go to www.klausapp.com to learn more.