Get Satisfaction helps companies build a trusted connection with their customers by bringing relevant customer conversations Anywhere: Your website, social network, via search, and on mobile. Customers can ask questions, share ideas, report problems and truly engage with your company on topics they care about.

Use your customer community to:

• Improve customer service experiences
• Increase customer acquisition
• Drive innovation in products and services

Get Satisfaction and Zendesk together bring together the best of peer-to-peer customer community and support ticketing for customer service. Topics in the community can be routed into tickets, managed and resolved in a traditional manner while problems, question, and ideas are also resolved in the community, lightening the load on your ticketing system and support staff.