Zendesk named a Strong Performer in The Forrester Wave™

Report

Zendesk named a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026

Zendesk named a Leader in The Forrester Wave

The AI-first platform delivering real outcomes

Earning the highest possible scores in the Customer Service Management, Customer Service Operations, and Quality Management criteria, Zendesk was named a Strong Performer in the 2026 Forrester Wave™: Customer Service Solutions. We believe this recognition reflects our position as an enterprise-ready platform powering AI for service, trusted by more than 20,000 customers around the globe.

Get your complimentary copy of the Forrester report.

Access the report

Why leading organizations choose the Zendesk Resolution Platform

Achieve resolutions anytime, anywhere

Zendesk’s embedded AI empowers everyone to achieve fast, personalized, and omnichannel resolutions.

Automate and accelerate operations

Supercharge agent and organizational efficiency with intelligent automations that continuously learn and improve.

Unlock hidden business insights

Take action on data-driven insights that keep your agents, customers, and employees’ experiences at the forefront.

Trusted by 100,000+ companies

Additional resources

Report

CX Trends 2026

On-Demand

AI Summit

Demo

AI Agents in action

Product

The Zendesk Resolution Platform

Disclaimer: Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

Try Zendesk today

Contact Sales