Zendesk outperforms competitors

Fast setup.
Powerful AI.
Superior customer support.

Equip your agents with powerful AI tools and workflows that boost efficiency and elevate customer experiences across every channel.

of customers have gained clearer visibility into operations through unified analytics

of customers report higher satisfaction using Zendesk’s self-service tools

of customers see increased agent productivity with Zendesk’s collaboration tools

Key Features	Zendesk	Top Competitors
Omnichannel Support	✔ Allows agents to move across channels seamlessly, handling several conversations at once.	Restricts agents to one channel, managing only one conversation at a time causing interruptions.
Reporting & Analytics	✔ Advanced tools uncover key insights & KPIs, which enhance the customer experience.	Basic tools lacking in uncovering customer insights & KPIs, hindering customer experience.
AI & Machine learning	✔ Intelligent ticket routing and generative AI to assist agents, streamlining customer service.	Untrained chatbots and lack of AI assistance causes inefficiencies & complications.
Total cost of ownership	✔ Easy & fast set-up reduces training costs which boosts your time to value.	Complex & slow set-up, increases training costs and extends your time to value.
Agent experience	✔ Agents have everything they need within one workspace, such as customer history.	Agents struggle to find necessary resources within their workspace.

By signing up for a Zendesk 14-day trial, you’ll get free access to our full-featured and top-tiered Zendesk Suite plan.