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NEXT LEVEL CX

Workforce Engagement Management (WEM)

Level up your customer experience

Unveiling Zendesk's latest innovations in Workforce Engagement Management (WEM) with our Quality Assurance (QA) and Workforce Management (WFM) products.

HOW-TO WEBINARS

 20 minute presentations providing practical guidance and strategies for immediate implementation 

How to lead an impactful team of agents w/ WFM + QA

Gain actionable insights on the importance of optimizing your support team’s speed, accuracy, and personalization to provide superior quality, improve customer satisfaction, and drive revenue.

Register now

"JUMP START" PRODUCT DEMO

Quickly learn how to initiate a free trial including all of the best practices needed to get up and running

Get started with Zendesk QA today

Watch this 10 minute demo video on the Zendesk QA (formally Klaus) tool and learn how to get started with your trial. Don't just stop at optimizing productivity - improve service quality. With QA + WFM, you will be able to unlock the power of everyday customer interactions to deliver consistently better customer service quality and increase loyalty.

Get started

Coming soon

Next Level CX - AI

Learn about Zendesk’s new releases in Artificial Intelligence (AI)

Next Level CX - Data Protection

Check out Zendesk’s latest innovations in Advanced Data Privacy and Protection (ADPP)