Keep customers happy with data-driven CX
Keeping customers happy is the name of the game in customer service – but what’s the best strategy to keep customers content?
Join Katherine Kelly, Director of Product Marketing at Zendesk, for an inside view on how the Zendesk Support Professional Plan can create a data-driven environment best fit for sustainable, positive customer service interactions for your business.
During this webinar we’ll discuss how to:
● Increase customer satisfaction on nearly every interaction
● Translate both positive and negative customer feedback into business intelligence
● Turn your ticket data into actionable steps towards ticket deflection, smarter business rules and happier customers
You’ll also see feedback from customers already using the Professional Plan to upgrade their real world support operations.
Katherine Kelly is a Director of Product Marketing at Zendesk where she leads a team focused on telling the story of our core products. She is enthusiastic about improving how businesses serve and engage their customers.
Anthony Okumura is a Senior Product Marketing Manager at Zendesk where he's passionate about delivering a clear, engaging and helpful message to our customers.
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