CX is a team sport: How Magic Leap uses Zendesk & Slack for seamless support

Available On-Demand

개요

Customer support is a team sport which requires seamless collaboration across multiple departments outside of the support organization. As companies grow, the demands and questions from your customers will become more complex, and your reliance on people outside of your department to provide stellar service will only increase. That’s why Magic Leap, one of the world’s most innovative augmented reality startups that builds both hardware and software, relies on Slack and Zendesk to arm their support teams with an integrated, collaborative set of tools to efficiently support their customers at scale.

Join us for a free interactive webinar to learn more about:
● How to use Slack for more seamless collaboration across support organizations
● See how Magic Leap is improving support operations at scale with Slack + Zendesk and how this integration has helped them deliver better customer experiences
● Additional best practices on how to streamline collaboration across teams and processes to put in place to improve agent productivity

By registering for this webinar, you agree that your personal data may be shared with Slack Incorporated as necessary to provide the webinar and that both Zendesk Inc and Slack Incorporated may contact you in relation to the webinar.

Complete the form below to view your webinar:

이름을 입력하세요.
성을 입력하세요.
올바른 이메일 주소를 입력하세요.
올바른 전화번호를 입력하세요.
회사 이름을 입력하세요.
직함을 입력하세요.
직원 수를 선택하세요.
국가를 선택하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

요청을 보내는 중입니다. 기다려 주세요.

Speakers

Toby Sterrett

Toby Sterrett is a product director heading up the team building Zendesk’s Collaboration add-on, which features Light Agents and Side Conversations. He’s leading the effort to make it as easy as possible to get more people involved in the creation of amazing customer experiences using Zendesk products.

Callie Holderman

Callie Holderman is the Senior Manager of Developer Experience & Support Engineering at Magic Leap. She drives the strategy to quantify and deliver the best solutions, tools and platforms for Magic Leap developers. Zendesk is the impetus driving measurable improvements to our products and developer satisfaction.

Nathan Eads

Nathan Eads is a Senior Solutions Engineer on the Enterprise West team at Slack. He partners with prospective customers to show how Slack can help make peoples working lives more simple, pleasant and productive.