Full Circle: Get the most out of your omnichannel support strategy
Providing seamless support across multiple channels has become a top differentiator for companies in today’s fast-paced world of multi-device consumers. It’s a trend that places more responsibility on your customer support team than ever before – and that requires a more strategic use of your tools.
Join our Customer Success team to learn best practices for managing your omnichannel support strategy with The Zendesk Suite. We’ll cover topics such as:
● Presenting the right channels to your customers at the right time in their journey
● Training and staffing your agents across live channels like chat and phone
● Tips for improving the performance of your live channels and self-service options
All told, we’ll guide you through the steps for improving customer satisfaction and brand loyalty while also maximizing your team’s efficiency.
Rani Sivesind, Customer Success Associate
Mandeep Singh, Customer Success Associate
Ben Kieffer, Customer Success Associate
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