How Harry’s built a world-class customer support team with Stella Connect and Zendesk – Europe
Join this webinar to get a behind the scenes look at how Nick Martin of Harry’s — a leading shaving and men’s care brand — uses the combination of Stella Connect and Zendesk to improve agent engagement and performance and drive a better customer experience.
In this 30 minute webinar, you will:
● Learn the importance of having robust customer feedback data and seamless methods to collect that data
● Hear about how Harry’s rolled out an agent coaching and QA program that improved overall CSAT / CES
● Understand how you can leverage customer service to drive product innovation
● Learn more about the leading customer support solutions from Stella Connect and Zendesk and how they are leveraged by Harry’s
Nick Martin, CX Supervisor at Harry's
Alex Vlasto, VP of Marketing at Stella
Michelle Torres, Senior Manager, Zendesk Technology Alliances
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