What’s New at Zendesk: March 2019 – Americas

Available On-Demand

개요

Last quarter we were busy launching 3 brand new products: Zendesk Sell, Explore, and Sunshine. Now we are kicking off 2019 with big and new improvements to Zendesk’s entire suite of products: Support, Chat, Talk, Guide, Explore, Sell, and Sunshine.

This quarter’s set of new features and enhancements are designed to improve your agents’ efficiency and productivity and keep a closer eye on team performance. Tune in for a 45-minute webinar to learn more about what’s new in your Zendesk.

Some of the topics we’ll discuss include:

● Conditional Ticket Fields, Contextual Workspaces, Slack + Side Conversations to reduce agent effort and increase overall productivity
● How to keep your knowledge base healthy and up-to-date with Article Events in Zendesk Guide
● Enhanced Support dashboard to help analyze metrics that matter with additional attributes, filters, and tabs as well as sharing and collaboration improvements
● Web Widget integrated Chat experience where agents can now fluidly navigate between Chat and Help Center straight in the Web Widget

Complete the form below to view your webinar:

이름을 입력하세요.
성을 입력하세요.
올바른 이메일 주소를 입력하세요.
올바른 전화번호를 입력하세요.
회사 이름을 입력하세요.
직원 수를 선택하세요.
국가를 선택하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

Thanks for registering! Check your inbox for an email with your unique link to the webinar or click here to watch now.

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

요청을 보내는 중입니다. 기다려 주세요.

Speakers

Martin Doettling

Martin Doettling은 Zendesk의 애널리틱스 담당 부사장 겸 총괄 책임자로서 기업이 전체 고객 경험을 평가하고 개선하는 데 필요한 도구를 제공합니다.

Josh Bean

Josh Bean is the Director of Marketing for Zendesk Sell, helping sales and service teams collaborate for a better customer experience.

Polomi Batra

Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.

Hannah Bastian

Hannah Bastian is a Product Marketing Manager for Zendesk Support. Her team builds products to enable more efficient and personal customer support.