What’s New at Zendesk: June 2018 – Europe

Available On-Demand

개요

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over twenty features across the entire Zendesk family of products. These new releases are aimed to help support teams create custom agent experiences, analyze live chat trends in more granular detail, develop better self-service content, and more.

Join the Zendesk Product Marketing team and two special guests from our Product leadership team for an in-depth look at what’s new in your Zendesk. In this 45 minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them today.

Here’s a sneak peek of what we’ll cover:
● A new product that helps support and marketing teams reduce customer effort by
offering help before customers have to ask
● Tools that enable larger businesses to create the best self-service experiences for their customers with Guide Enterprise
● Ways to route tickets to the best agent for the request at hand with Skills-Based Routing
● New ways to report on and analyze historical Zendesk Chat trends with Chat in Insights

We’re offering two other regional sessions of this webinar, please join one that works best for you:

Americas
Asia Pacific

And don’t forget to check out the What’s New page to get more details about our latest product releases.

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Speakers

Steven Yan

Steven Yan is the VP, GM of Connect at Zendesk. He leads a team that builds products that make it easy for businesses to create, send, optimize and test messages that matter.

Andrew Forbes

Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he hates those. Seriously, pie charts are the worst.

Jason Maynard

Jason Maynard is the VP, GM of Guide and Data Products at Zendesk. He heads up a team that builds products designed to unravel the complexity of customer relationships through data.