Voice and the Omnichannel Contact Center featuring Amazon Connect

July 21, 2020 @ 2:30pm AEST / 12:30pm SGT / 10:00am IST

개요

The human voice has always been one of the most powerful ways for companies to engage with customers. Even in the age of bots and social media, the 2020 Zendesk CX Trends report shows the phone continues to be the most common way customers seek help. With the emergence of digital channels, the role of voice has changed. To meet today’s customer expectations, businesses need an integrated voice channel to have seamless, personalized conversations with their customers.

Join product leaders from Zendesk and Amazon Connect to learn about:

  • The evolution and future of voice as a customer service channel
  • The power of integrating voice into your omnichannel customer service operations, no matter where you are in your voice support journey
  • How to connect your preferred voice solution, like Amazon Connect, with Zendesk for an all-in-one contact center

Not able to join us on July 21st? Don’t worry, you can sign up now and we’ll send you a recording of this webinar.

Speakers

Lauren Hakim

Product Marketing Manager, Zendesk

Lauren Hakim is a Product Marketing Manager for Zendesk Talk. She loves helping customers deliver exceptional support via the most personal of all channels — voice.

Simon Burke

Partner Segment Lead, Amazon Connect, ASEAN

Simon is the Amazon Web Services (AWS) Partner Segment Lead for Amazon Connect in ASEAN. He is responsible for the AWS Customer Experience (CX) partner community covering technology and consulting companies who innovate AWS CX technology with end customers.

등록하려면 아래 양식을 작성하세요.

이름을 입력하세요.
성을 입력하세요.
올바른 이메일 주소를 입력하세요.
올바른 전화번호를 입력하세요.
회사 이름을 입력하세요.
직함을 입력하세요.
직원 수를 선택하세요.
국가를 선택하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

Thank you for registering!
Check your inbox for an email with your unique registration confirmation.

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

요청을 보내는 중입니다. 기다려 주세요.

Thank you for registering!
Check your inbox for an email with your unique registration confirmation.