Zendesk for Education
Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.
Highlights
Support made easy
Stop getting interrupted by support requests via phone, emails and in-person. Zendesk funnels all requests from various channels (email, phone, Web, Facebook, Twitter, chat) into a single, user-friendly interface. In Zendesk, you can efficiently respond with automated tools, engage with others and resolve problems fast.
Knowledge is power
Set up a knowledge base with FAQs, articles and community forums to help your students and staff help themselves to information. You can easily search the database with smart queries, publish articles with our two-way ticket-to-article integration and provide a platform for your school community to exchange insights and ideas.
No IT degree required
Get a web-based solution that does not require maintenance, hardware and extensive training. Zendesk is easy to set up, use and customize, so there’s no need to worry about ballooning infrastructure costs, data migration headaches or lengthy system updates. You can be up and running in less than 30 minutes.
What our customers are saying
Nottingham Trent University
“Zendesk was the obvious choice because it is so easy to set up, the reporting is excellent, and enables us to measure and manage — a massive change!”
– Mike Day, Director of Information Systems
Read the full case study
Ohio Wesleyan University
“We needed our help desk to be affordable. Zendesk ended up being much cheaper than what it would have cost to upgrade our old system.”
– David Soliday, Instructional Technologist
University of Lincoln
“Our focus group loved Zendesk. And since we’ve gone live, pretty much everyone else has loved Zendesk too.”
– Tara Howard, Project Manager