Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the most of your customer analytics within Zendesk, including tips for:

  • Key concepts and best practices when getting started
  • The features that come out of the box: pre-built dashboards, the query builder, and the dashboard builder
  • How you can customize Explore to fit your needs
  • How you can share your finding from Explore with your organization

Customer interactions are producing more information than ever, providing businesses with greater insights into who their customers are, how their customers use specific products and services, and how their customers seek help. Understanding these details from both a bird’s-eye view and deep-dive perspectives can help drive a high value initiative: providing customers with a better customer experience.

Building those better experiences begins with how your organization approaches analysis. It means knowing what needs to be measured and how those measurements constitute success. It involves figuring out how information should be shared and how it’s presented to different stakeholders. Improving customer experiences means ongoing analysis, so your analysis has to be designed to scale with your organization’s growth.

Zendesk Explore is an analytics product that helps businesses measure and improve the entire customer experience. Explore ties together data from every Zendesk channel, to give customer experience leaders a complete view of how customers interact with their business.

가이드를 보려면 아래 양식을 작성하세요.

이름을 입력하세요.
성을 입력하세요.
올바른 이메일 주소를 입력하세요.
올바른 전화번호를 입력하세요.
직책을 선택하세요.
부서를 선택하세요

거의 다 됐습니다. 귀사에 대해 알려주세요.

회사 이름을 입력하세요.
직원 수를 선택하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

감사합니다. 즐겁게 읽으세요.

Thank you! Here's your access to our guide Getting started with Zendesk Explore—your guide to customer analytics.

Looking for more technical details? Check out the help articles for getting started with Zendesk Explore.

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

요청을 보내는 중입니다. 기다려 주세요.