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훌륭한 다중 채널 경험 제공

훌륭한 다중 채널 경험 제공

더 나은 관계 형성

Multi-Channel relationships allow you to always be reachable by your customers - at anytime - from anywhere.
Learn how to get started with building a multi-channel support model. Download our guide.

매 순간 고객과 연결

다중 채널 제공 모델을 시작하는 방법을 알아보세요 .

  • • Boost agent productivity

  • • Improve customer satisfaction

  • • Set up new channels quickly
훌륭한 다중 채널 경험 제공

고객과 대화하세요.

Learn how to deliver a personal, productive phone support experience to manage all customer conversations.

  • • Develop goals for providing great phone support

  • • Organize and optimize your phone support

  • • Measure and improve the support you provide

Deliver a faster response

Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.

  • • Manage customer experience and chat volume

  • • Determine your staffing requirements

  • • Train agents to chat effectively

Keep up with customer expectations

Read how customers have increasing expectations around which channels they should be served over and how long response times should be.

추가 리소스

  • Le Tote 사례

    Le Tote는 자사 앱에 헬프 센터 및 Zendesk 채팅을 임베드하여 훌륭한 고객 경험을 제공하는 동시에 비용도 절감하고 있습니다.

    자세히 알아보기 >
  • The WeGoLook Story

    WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.

    자세히 알아보기 >
  • ZENDESK TRAINING

    Get started with Zendesk training or advance your skills with Zendesk Support Certification.

    자세히 알아보기 >
  • ZENDESK SUPPORT

    Get help with a support question or ask a question from the community.

    자세히 알아보기 >