Job Openings

• Accounting, Finance & Legal
  Assistant Controller (Senior Director)
  We are looking for a leader to join the accounting team to drive scalability and operational excellence.  The role will lead a growing team of 15 and is responsible for the worldwide close process. The ideal candidate is a team player, a builder, and a mentor, with track records of scaling the accounting function through fast growth and strong working knowledge of accounting systems, processes, US GAAP, and internal controls.  
  
  
  Principal Duties and Responsibilities:
  • Lead and mentor a top tier team to support the company’s rapid growth and the career development of team members
  • Responsible for the global close process and related reporting, including revenue recognition, general ledger and international reporting
  • Proactively drive efficiency through automation and streamlining accounting processes especially for quote-to-cash
  • Work outside of the box, challenging status quo when there are areas for improvement and proactively drives a solution.
  • Work closely with the technical accounting team to drive implementation of new accounting standards
  • Partner with Internal Audit to comply with ICFOR requirements
  • Manage the relationship with external auditors, provide pragmatic solutions and alternatives to challenging audit requests and inquiries
  • Collaborate with stakeholders in and outside of finance to build scalable processes to support growth
  • Benchmark and coordinate with industry peers on best practices related to accounting, systems, policies, and processes
  • Participate in key strategic initiatives and assist with other ad hoc projectInteract with senior executives and board regarding financial matters as needed
  Qualifications and education:
  • 10+ years of relevant work experience driving the corporate accounting policies and processes
  • Proven record of mentoring and developing high performing accounting teams
  • Problem solving and decision making capacity in a high growth environment Passionate and persistence about operational excellence
  • US public company experience
  • Certified Public Accountant (CPA) is required (active or inactive status)
  • Bachelor’s degree in Accounting or Finance
  • SaaS or Software Company revenue experience
  • Experience in leading successful system implementations for growth and scalability
  • Strong technical accounting background with a thorough knowledge of US GAAP, SOX 404, and SEC reporting standards
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment, manages competing priorities, and adheres to tight deadlines
  • Ability to work effectively with all levels of an organization, from clerical staff to executives, and manage relationships with external parties
  • Experience with NetSuite preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Corporate Counsel
  Zendesk has built a world-class legal organization and is seeking a high-energy individual to join the team. This role will work closely with our Sales, Finance, IT and other operations teams, especially in the United States and Latin America, as well as other members of the Legal team. The ability to manage and drive transactions and processes to completion is a must! This is a great opportunity to join a vibrant team within an exciting, high-growth company. This role will report directly to Zendesk’s Senior Corporate Counsel for AMER/LATAM Commercial Transactions and will be located in San Francisco, California or Madison, Wisconsin.
  
  
  Responsibilities
  • Drafting, negotiating, and maintaining various commercial and technology related agreements
  • Establishing and maintaining data privacy, security and regulatory practices and policies consistent with applicable laws and regulations
  • Manage and work with external counsel in the matters that they handle for Zendesk
  • Manage the execution of documents by senior employees and executives
  • Conduct and contribute to other legal projects as required by legal team members
  • Provide practical guidance to other teams that takes legal and business considerations into account
  Requirements:
  • Extensive experience in commercial transactions as a lawyer at an established law firm and/or technology company
  • Experience with contracting for SaaS products
  • Expertise in drafting, negotiating, and maintaining a wide variety of commercial agreements typical to the technology sector, such as sales agreements, NDAs, reseller and other channel partner agreements, and technology partnership agreements
  • Ability to work with Sales, Finance and IT teams collaboratively
  • Ability to work in a high volume environment while remaining analytical and detail-oriented
  • Ability to own a process from start to finish and implement processes independently
  • Experience in compliance with international privacy regulations and experience with established security standards for SaaS products, including drafting and negotiating data protection agreements
  • Membership to the California or Wisconsin State Bar Association or other bar association which permits practicing as an in-house attorney resident in California or Wisconsin
  • Have at least 5 years of post qualification experience at a top tier commercial law firm and/or working in-house with a technology company
  • Contract management experience is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Analyst Relations
  Zendesk is looking for an experienced and passionate analyst relations expert with strong industry analyst relationships and a deep understanding of the SaaS industry. Reporting to the SVP of Product Marketing, this role will manage Zendesk’s analyst relations program and maintain ongoing relationships with industry analysts.  This person will also support communications and marketing initiatives with analyst research and industry validation.
  
  
  Responsibilities:
  • Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Build strong industry analyst relationships and lead ongoing briefings with executives.
  • Be a strong driver in shaping and influencing analyst research agenda and coverage, and share relevant research throughout the company including in marketing, communications, sales and product.
  • Manage the annual Gartner Magic Quadrant and Forrester Wave evaluation processes to ensure a true leadership position. Work with our customer reference team  to coordinate customer involvement in analyst research and major evaluations.
  • Proactively uncover and share new customer examples that are noteworthy, and build trusted relationships with key reference customers.
  • Manage Zendesk listings on top software review sites, such as Gartner Peer Insights, and develop campaigns to drive more positive reviews and competitive positioning.
  • Create marketing campaigns to leverage analyst reports, review site rankings and customer examples in lead generation, launches and communications/PR Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Prepare, write and edit analyst presentations and materials, contributed stories, press releases, quotes and case studies.
  Requirements:
  • Solid industry analyst and media relationships, and the placements to prove it.
  • Track record of flawlessly executing on analyst relations, PR and reference programs.
  • Excellent oral and written communications skills, with a knack for tying product and company developments to larger industry trends and research.A precise grammarian and expert at AP style (writing samples required).
  • Outstanding interpersonal, project management and prioritization skills--both internally and externally.
  • Unfazed by constant change and quick to adapt to new challenges.
  • An eye for simplifying complex topics and technologies to their essence, and the curiosity and drive to discover newsworthy informationA minimum of 8 years of tech AR, public relations and/or customers reference experience.
  • SaaS B2B experience preferred.
  • A minimum of a bachelor’s degree
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Finance Operations Associate
  Zendesk is seeking a detailed, organized, high energy Finance Operations Associate to join our Revenue Operations team in our San Francisco office. The ideal candidate will be a quick learner and be able to manage time and balance responsibilities in a rapidly evolving environment. SAAS experience is preferred. Additional languages (Spanish and/or Portuguese) is a plus.
  
  
  Responsibilities:
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Triage, review, and process tickets inquiries for billing, provisioning, and entitlement related issues.
  • Review incoming Service Orders for accuracy and adherence to Sales and Finance guidelines
  • Partner closely with Sales, Advocacy, and AR/Collections to manage incoming customer billing inquiries
  • Partner with Sales and Sales Ops teams to ensure all customer accounts are properly priced and invoiced
  • Track, monitor, and analyze customer deal-related activities
  • Manage customer credits and refunds, account adjustments, and customer cancellations
  • Setup/Provision and maintain customer accounts in the billing system and ensure accuracy
  • Review customer contracts and ensure the billing system reflects correct information for each customer according to contract terms.
  Required Skills:
  • Bachelors degree in Business or Finance
  • 2-5 years of finance or operations experience
  • Experience working with, supporting, and advising Sales reps
  • Strong oral and written communication skills with the ability to synthesise and effectively communicate information across teams
  • Experience building strong relationships across internal cross-functional teams including Revenue, Legal, SalesOps, and Sales
  • Organized, strong attention to detail, and goal oriented
  • Commitment to excellent customer service
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and self-driven
  • Experience in a SAAS subscription pricing and billing a plus
  • Salesforce.com and Zuora experience a plus
  • Google Suite (Sheets, Docs, Slides) experience a plus
  • English (written and verbal fluency) required and ideally an additional language
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Global Travel & Card Program Manager
  Zendesk is looking for an experienced and innovative Global Travel & Card Program Manager.  Reporting to the Director, Global Strategic Travel & Expense, this role supports multiple functions across the Finance Corporate Services organization, with a focus on global travel management and corporate card processes. The Global Travel & Card Program Manager will help drive strategies across Zendesk’s travel management companies, online booking tools, and corporate card providers. You will be responsible for the execution of sourcing strategies for air, hotel, ground, events, and other travel related services.
  
  
  This role will prioritize global policy and process alignment, internal travel and corporate card / purchasing card support, and optimize our travel and payment programs to drive savings and simplify processes. The ideal candidate will embrace the Zendesk culture, be a self-starter with a passion for disrupting traditional corporate travel programs, have strong customer focus and work ethic.
  
  
  Responsibilities:
  • Internal company lead and subject matter expert for Egencia and American Express to help support more than 2,500 employees around the globe with travel booking and card queries.
  • Help define, implement, and coordinate travel strategies and processes to meet the internal customers needs and obtain maximum value from our key suppliers.
  • Develop, maintain, and administer Global Travel Policy allowing for cultural and regional differences with cross-functional coordination as needed.
  • Oversight of the travel management company(ies) including all operational issues, SLA's, management reporting systems, and adherence to policy.
  • Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices.
  • Develop, implement and manage all travel vendor relationships and programs (agency, air, hotel, car rental, executive sedan, rideshare, and other travel related services), ensuring compliance to service level agreements.
  • Work with Risk Management on Duty of Care issues and incidents relating to business travel.
  • Manage travel helpdesk and comms via Zendesk support tickets and Slack.
  • Design and implement travel training/seminars for travelers and travel arrangers.
  • Monitor travel policy compliance and provide strategies to increase compliance.
  • Benchmark, analyze, monitor, and report on travel spend and compliance.
  • Partner with Finance & Strategy to push T&E to budget reporting, develop strong working relationships with all departments, and push actionable insights to budget owners.
  Required Skills/Experience:
  • Bachelor's Degree
  • 5+ years of travel, card or equivalent customer facing experience
  • Excellent communication skills; proven ability to effectively communicate to senior level personnel
  • Strong presentation and social media skills
  • Team oriented and interpersonal skills (ability to collaborate cross functionally)
  • Ability to work independently with frequent interruptions and changes in priorities
  • Ability to provide a high level of customer service
  • Experience managing the complexities of global travel programs
  • Intermediate Excel skills required; BI tool and executive level dashboard reporting experience preferred
  • Certified Travel Expert (CTE) and membership with Bay Area Business Travel Association and/or Global Business Travel Association a plus
  • Meetings & Event contract and sourcing experience a plus
  • Experience with Egencia, AmEx, Concur, Coupa, and/or similar travel, card, and expense platforms preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  IT Internal Audit Senior Manager
  Zendesk’s Internal Audit team mission is to provide independent, objective internal audit, assurance and advisory services designed to add value and improve the operations of Zendesk. Our objective is to provide in-house assurance and advisory services to management that will assist in improving the organization’s governance, risk management, and control processes.
  
  
  We are seeking a seasoned IT Internal Audit Senior Manager to build and develop the IT internal audit function, establish IT audit operation procedures and reporting cadence, and assist the VP of Internal Audit in providing assessment and assurance in the company-wide internal control framework over financial reporting, operational effectiveness and efficiency, and compliance with company policies and procedures with the focus on the IT-related areas including  Corporate IT and Engineering, Product and Design.
  
  
  The right individual for this role needs to have demonstrated strong ability and deep experience in IT SOX compliance, technology compliance initiatives, technology-related operational audits, and system implementation readiness assessments, together with strong relationship building and communication skills. The right individual should have a strong understanding of technical processes and operations with business acumen and is capable of incorporating data analytics and automated tools/techniques in executing audit projects. He/she will be capable of developing complex project plans and strategies and resolve challenges. He/she will have the opportunity to manage 3rd party providers and his/her own employees. The successful candidate should have a “can do” attitude, a strong desire to “step out of the comfort zone” and learn new technology and business requirements, and grow to become a true risk and control adviser and an effective team leader. As the IT internal audit function is at an early stage, this role starts as a hands-on role. The most successful candidates must have a passion and desire to sweat the details.
  
  
  Responsibilities:
  • SOX IT Internal Control
  • Supports the VP of Internal Audit in the overall SOX program planning, testing, and reporting
  • Leads SOX general IT control and automated control design review, walkthrough, and testing, and coordinate with business partners in remediation
  • Supervises a junior team member and/or consultants from third-party professional service provider(s) in executing testing of general IT controls, automated controls and Information Provided by Entity (IPE), review deliverables and assure quality
  • Coordinates with external auditors in SOX 404 and financial statement audits
  • IT and Engineering Operational Audit and Security Audit
  • Participates in internal audit risk assessment and contribute to the development of the annual internal audit plan and other audit planning activities
  • Leads and supervises risk assessments, scoping, and planning activities for a variety of IT or engineering-focused internal audit or security audit projects and assurance activities
  • Guides development of audit work programs and testing procedures that are relevant to risks and test objectives
  • Leads a team of audit resources (internal and/or external) to execute audit fieldwork autonomously and ensures audit conclusions are well documented and supported in accordance with IIA working paper standards, and makes improvement recommendations to management
  • Drafts clear and meaningful findings, high-quality audit reports, presentations, and other materials for Sr. Management and the Board
  • Coordinate with business partners in tracking internal audit observations to resolutionsIT Business Process and System Control AdvisoryProvide control advisory in system redesign and implementation efforts
  • Data Analytics and Intelligence
  • Lead the effort to build data analytics and intelligence and continuous auditing capability
  • Internal Audit Operation
  • Support the VP of Internal Audit in compiling internal audit status reports to management and Audit Committee
  • Participate in initiatives in streamlining internal audit operations (e.g., internal audit automation, tool implementation, etc.)
  • Contribute to the development of strategic plans and objectives
  • Leads or participates in other ad-hoc projects as assigned
  • Relationship Building and Management
  • Builds collaborative and trusting relationships with business partners, management, and other cross-functional stakeholders
  • Interacts regularly with management and clearly communicate and articulate valuable business insights
  Requirements
  • Bachelor’s degrees in Information System Management, Computer Engineering, Business Administration, Finance, or related fields
  • 8+ years of relevant work experience in technology audit services
  • Experience in a Big 4 auditing firms and exposure to the Technology Industry is highly preferable
  • One or more relevant professional certifications preferred (CISA, CISM, CISSP, etc.)
  • Strong understanding of IT, engineering processes and cloud operational environment
  • Experience in establishing data analytics and data intelligence capability
  • Ability to manage beyond own organization, recognizing risks and business concerns of the company as a whole
  • Ability to manage conflicting objectives, groups, and individuals across functions or organizations
  • Open to learning new technology, and adapt to new processes
  • Have a sense of urgency and be able to work in a fast paced environment
  • Strong analytical & critical thinking skills and ability to manage multi-projects with prioritization
  • Highly detail oriented, with a strong propensity for high-quality work product
  • Motivated self-starter who works well individually and in teams
  • Ability, competence, and confidence to lead people
  • IT, engineering or cloud operation experience is a plus
  • Some travel may be required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, G&A Finance
  Zendesk is looking for a Manager that wants to make an impact on the G&A Organization. This role will partner closely with multiple G&A orgs internally, providing a wide breadth of exposure to execs and stakeholders. The Manager will be responsible for collaborating with business partners to manage and forecast operating costs, conducting regular business partner meetings and financial results review meetings with executives, diving deep into metrics that are critical to the group’s success and aid strategic decision making, providing analytical support, and enhancing actionable management reports.
  
  
  The ideal candidate should have strong financial budgeting and forecasting skills, excellent communication skills and attention to detail, and be able to prioritize effectively in a fast-paced, high growth environment.
  
  
  Responsibilities include the following:
  • Collaborate with G&A business partners as a trusted performance advisor, owning and managing the budgeting process for multiple orgs
  • Perform standard FP&A duties around month-end close, forecasting, and preparation of management reports related to financial results
  • Analyze results, distilling/synthesizing key trends, assessing current and future business risk, and communicating key messages
  • Strong understanding of accounting and the ability to draw upon knowledge in order to produce accurate forecasts; work closely with Controller’s group to ensure accuracy and completeness during period-end close
  • Drive other financial analysis or modeling to aid with decision-making
  • Identify ways to streamline reporting by recommending items for automation, re-structuring, or elimination
  Qualifications:
  • Bachelor's Degree in Economics, Business or Accounting
  • 4+ years in relevant FP&A experience
  • Highly adept user of MS Excel, Google Suite (Sheets, Slides), and common data analytics tools required
  • Experience with financial systems a plus – i.e. NetSuite and/or Hyperion, Anaplan
  • Strong attention to detail with the ability to quickly identify and resolve data issues/needs
  • Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives
  • The ideal candidate will be an intelligent self-starter who possesses sound financial modeling as well as the ability to build strong working relationships with internal departments
  • Strong EQ and experience with partnering across matrixed organizations
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Strategic Finance and Analytics
  The Strategic Finance and Analytics team is looking for a new addition to the team. In this role, you will develop a deep understanding of Zendesk's business drivers and help the management team make financially sound, operationally efficient decisions. You will have the opportunity to actively contribute to executive-level discussions and establish relationships across the company.
  
  
  On a day-to-day basis, you will solve complex problems and serve as a constant check on the health of our business. You will help manage the measurement and regular reporting of our operational and financial KPIs, to both internal and external audiences. You will play a critical part in the investigative data analyses and detailed modeling that inform key decisions. Your takeaways and insightful recommendations will then be packaged in clear, impactful presentations that tell a story through data.
  
  
  Responsibilities:
  • Partner with leadership to establish business and reporting cadence, measure critical initiatives, and package content for executive and Board discussions
  • Own regular executive-level communications of KPIs, Investor Relations metrics, key business insights and progress against goals
  • Drive cross-functional programs and analytical efforts to refine/align business definitions, investigate business-critical issues, highlight accomplishments, identify challenges and forge actionable recommendations
  • Build consensus and deliver complex programs by influencing stakeholders to drive scale, efficiency and organizational change
  • Break down challenges into key components and design analytical & operational approaches to identify solutions
  • Develop and maintain sophisticated financial, operating and forecasting models
  Requirements:
  • Expertise in financial modeling (Excel), building operational dashboards and developing executive-level presentations (PowerPoint)
  • Mastery of SQL; professional experience with data analytics and front-end reporting tools (Tableau preferred)
  • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or related field); Minimum 6 years relevant work experience
  • Strong work ethic, overdeveloped attention to detail and disposition to get things done
  • Possession of high emotional intelligence
  • Sound business judgment and self-motivation to work on complex business issues with minimum supervision and under tight deadlines
  • Ability to distill and articulate complex topics to all audiences
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Revenue Analyst
  We’re looking for Revenue Analyst to manage the day-to-day revenue recognition and underlying accounting systems. If you’re a pro when it comes to GAAP and you’re confident you could pick up the company's revenue recognition policy, this might be the role for you. This is a critical role on the team that will have an impact on analyzing and reporting on revenue transactions
  
  
  Responsibilities:
  • Responsible for timely and accurate completion of monthly revenue-related close items including the preparation of journal entries, account reconciliations, analysis and flux analysis.
  • Perform month end system close activities.
  • Work with the Revenue Manager on various technical accounting matters for guidance and implementation of the proper accounting treatment.
  • Assist with calculations of of key assumptions including Stand Alone Selling Prices of our Performance Obligations and Allowance for Accounts Receivable
  • Assist with procedure documentation and implementing processes and accounting policies within the company.
  • Participate in cross-functional projects and build relationships with other teams across various business groups including accounting, FP&A, sales, legal, product, services
  • Perform Contract and Sales Order reviews and document accounting conclusions for orders containing non-standard terms.
  • Assist with internal and  external audits and prepare ad hoc analyses as needed.
  Qualifications:
  • 1 - 3 years of accounting experience (revenue recognition preferred), preferably with Big 4 Public Accounting and/or  corporate accounting experience, preferably with knowledge of revenue recognition accounting standards
  • Advanced Excel skills required (experience with MS Access or SQL tools a plus)
  • Bachelor's degree in Accounting and CPA preferred
  • Strong analytical, problem-solving, and organizational skills
  • Familiar with close processes, account reconciliations and journal entry preparation
  • Experience with NetSuite, Salesforce, Zuora, Recurly and RevPro is highly desirable
  • Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative
  • Detailed oriented self-starter with the ability to work independently to meet deadlines
  • Team player and effective communicator with all levels of management and cross functional organizations
  • Excellent written and verbal communication skills. Ability to present findings in concise manner
  • Ability to research and apply applicable accounting guidance
  • Motivated self-starter with the ability to take ownership of tasks, work independently with general direction and guidance
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Accountant (Lead)
  Zendesk is looking for a Senior or a Lead Accountant to be a key member of the Accounting Team. This is an exciting opportunity to challenge existing processes and create new ones as the business continues to grow. The Senior/Lead Accountant must be able to effectively communicate with employees and maintain a positive working relationship with key stakeholders both inside and outside of the accounting department when addressing problems and coming up with solutions. Our Lead Accountant will also have the opportunity to further develop your leadership skills by coaching and developing staff. The ideal candidate is analytical, enjoys a fast paced high growth environment, and is a self-starter. This position reports to the Corporate Accounting Manager and reviews the work of the Staff and Senior Accountants. 
  
  
  Responsibilities
  • Review payroll journal entries, schedules, and reconciliations (including salary, vacation, bonus, 401k and related accruals)
  • Assist in developing a policy and implementing a process for the new accounting standard ASC 350-40 (Capitalizing costs associated with implementation of SAAS applications)
  • Perform month, quarter and year-end close procedures including review of journal entries and account reconciliations to maintain an efficient and accurate close process
  • Preparation of fluctuation analyses and performance of financial statements analytics, providing relevant explanations for fluctuations provided to senior management
  • Ensure proper application of US GAAP to accounting transactions
  • Identify opportunities for process improvements; suggest and implement improvements to scale and automate manual procedures and computations
  • Manage and develop staff and senior accountants
  • Primary point of contact with the external auditors; coordinate and assist in driving the execution of quarterly review and year-end audit procedures and requests throughout the year, including review of schedules
  • Collaboration with FP&A to understand and explain budget vs. actual variances
  • Implementation and documentation of internal controls and procedures as required by SOX
  • Participation in process streamlining and improvement projects
  • Support external reporting needs, as necessary
  • Perform other special projects and analyses as directed by management
  Qualifications
  • Minimum of 4-6 years accounting experience - Big 4 public accounting preferred
  • Bachelor's Degree in Accounting or Finance - CPA preferred
  • Experience working in a publicly-traded, high-tech, high-growth company strongly preferred
  • SAAS company experience preferred
  • Ability to research and resolve technical accounting issues and draft accounting memorandums
  • Experience managing junior and senior staff with an interest in team development
  • Comprehensive understanding of financial accounting and reporting under US GAAP and SEC requirements
  • Experience working with NetSuite or a large-scale ERP is preferred
  • Experience with BlackLine a plus
  • Detail oriented with strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly
  • Strong organization skills
  • Energetic, driven and dedicated
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Auditor, Internal Audit
  We have an excellent opportunity to join Zendesk’s Internal Audit (IA) Team at a very exciting time at the Company. Our IA team partners with business and IT departments to identify risks, make valuable recommendations and influence decisions regarding controls and achieving Sarbanes-Oxley (SOX) compliance. In addition to SOX, as a member of our IA team, you will have the opportunity to work on various types of financial, compliance and operational audits.
  
  
  Responsibilities:
  • Participate in all phases of financial and operational audits as well as compliance projects including but not limited to audit risk assessment & scoping, planning, fieldwork, execution, and reporting
  • Document and evaluate the design and implementation of internal controls primarily via flowcharts, narratives and walkthroughs
  • Execute test-of-design (TOD) and test-of-execution (TOE) for business process controls
  • Assess SOX 404 control deficiencies, and work directly with process owners and management in the development of action plans to ensure deficiencies are remediated timely
  • Document testing results, remediation testing as needed, and any control-related issues
  • Plan and execute any SOX-related business implementation reviews
  • Assist with the execution of SOC1 annual assessments
  • Coordinate and provide direct assistance to external auditors and business process owners on audit related matters
  • Participate and assist in ad-hoc and special audit projects as needed
  • Continuously work to enhance the SOX program to become more efficient and effective
  • Keep current on trends in Sarbanes Oxley, COSO, GAAP and PCAOB Auditing Standards as well as current, best Audit practices/techniques
  Requirements:
  • Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative
  • Bachelor's Degree in Accounting, Finance, or other related business discipline
  • Professional certification such as CPA, CA or CIA required
  • A minimum of five years of experience with a public accounting firm or a public company’s internal audit or SOX department required
  • A mix of operational and financial audit experience in the Technology sector is highly preferred
  • Deep Knowledge of the Sarbanes Oxley, and PCAOB Auditing Standards, and COSO
  • Understanding of Generally Accepted Accounting Principles, and knowledge of The IIA s Professional Practice of Internal Auditing and the Code of Ethics
  • Experience in financial audits covering revenue, equity, tax and financial close processes highly preferred
  • Strong analytical, organizational, and project management skills
  • Detailed oriented self-starter with the ability to work independently to meet deadlines
  • Team player and effective communicator with all levels of management and cross functional organizations
  • Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization
  • Proficiency in MS Office applications including Word, Excel, PowerPoint and Visio
  • Ability to travel approximately 10% of the time, if needed.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Director, Strategic Finance and Analytics
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).
  
  
  We are looking for a Sr. Director to lead the Strategic Finance & Analytics (SFA) organization and develop the strategic direction of the team. This high-performing team owns a broad array of responsibilities, including company-wide strategic initiatives; driving specific BI projects focused on cutting edge business issues; bookings, revenue and top line KPI reporting and forecasting, as well as investor relations metrics.
  
  
  This fast-paced role provides a unique opportunity to drive strategic analysis in a cross-functional, matrixed organization across finance, sales, marketing, customer success, product, enterprise data and operations teams.  The successful candidate will challenge the status-quo to drive business insights and continuous improvement, be data and results oriented, have outstanding communication and interpersonal skills, possess a high comfort in financial modeling and analysis and a knack for making the complex simple.  An ability to develop and grow a high-performing team, develop strong collaborative relationships across matrixed teams, and a comfort with frequent senior leader interaction, including the CEO, CFO, other C-suite and VP leaders.
  
  
  The successful candidate will be a proven leader with a passion for solving problems using data, the business acumen to translate findings into actionable recommendations, and the EQ to build consensus and drive strategic projects to fruition.  The ideal person for this role is curious, articulate, patient, observant, diligent and transparent.
  
  
  Responsibilities
  • Act as thought leader across Zendesk’s analytics teams for the use of data and analytics to drive critical business decisions and business strategy.  
  • Design, plan, manage (and participate in) cross-functional BI project teams to land data driven results and actionable recommendations for critical business issues
  • Collaborate with business partners and drive cross-functional commitment to high quality data, access and consistency in KPI reporting
  • Own and execute the strategic vision and roadmap for the Strategic Finance & Analytics team
  • Serve as a coach / mentor for SFA team members.  Develop existing team’s technical and business skills through strategic projects with long term team and individual growth trajectories in mind
  • Deliver efficiencies and automation where possible
  • Communicate effectively at the detailed, technical level and have the ability to elevate for high-level consumption by executives
  • Identify, prioritize and get buy-in within a large, matrixed, rapidly growing organization
  Requirements
  • 8+ years of experience in data analytics, forecasting/statistical models, business/operations strategy and insights. Deep understanding of common roadblocks and technical challenges
  • 6+ years of team development and management experience
  • Extensive experience providing presentations and materials for executive audiences (CEO, CFO and C-suite execs, BoD, Investors, etc.)
  • Ability to distill complex thoughts into simple business takeaways and the style and the patience to communicate this effectively to all audiences
  • Experience leading teams, building and delivering advanced analytics projects including predictive models
  • SaaS experience preferred
  • Results driven, strategic thinker
  • Experience with SQL and Python/R. Proficiency in math, statistics, economics, engineering or a related field (strong quant background)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Financial Analyst, Finance & Strategy
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).  
  
  
  The Finance & Strategy Corporate team provides financial support and business analysis to our FP&A and other business teams. This position is a key role within Finance & Strategy as we strive to become a world-class finance organization and be a value-creating, customer-focused partner in driving business results. This fast-paced role provides a unique opportunity to own and drive strategic analysis and improvements to our current processes. A successful candidate will challenge the status-quo to drive insights and continuous improvement, be data and results-oriented, have outstanding communication and interpersonal skills, and possess a comfort in financial modeling and analysis. Additionally, this role will require frequent interaction with senior leaders, including the CFO, across the Finance organization.  
  
  
  Responsibilities include the following:
  • Supporting our month and quarter close activities, including financial reporting, consolidations, budget/forecast vs. actuals analysis, performance metrics and KPI dashboards, Board materials, etc.
  • Actively monitor and analyze results, variances, trends and formulate actionable recommendations to management.
  • Design, implement and track KPI’s to measure performance against strategic goals, identify emerging trends and provide insights about the drivers of performance and ROI.
  • Play a key role in the budgeting, forecasting, and long-range planning process – helping to ensure accuracy, reasonableness, feasibility, and credibility across our business and financials through in-depth modeling and analysis.
  • Seek out continuous improvement opportunities through a “Test and Learn” mentality.
  • Partner with our investor relations team and contribute to quarterly and annual earnings deliverables (10Q & 10K).   
  • Quickly ramp on financial planning systems and participate in financial system enhancement opportunities (enhancing current forecasting models, building new model template, etc.)  Forge relationships within the finance organization (accounting, IR, Treasury, etc) to drive cross-functional projects.
  • Drive and own various financial analysis related to billings, cash flow, planning, and other ad hoc projects
  Qualifications:
  • Bachelor's in Economics, Business or Accounting (MBA a plus)
  • 2-5 years in relevant FP&A experience;
  • Previous SaaS experience a plus
  • Experience creating and developing automated reports and dashboards
  • Experience with system or database administration a plus
  • Experience with Hyperion or other planning systems a plus
  • Adept user of Excel and GSuite
  • Strong written and verbal communication skills.  
  • Strong EQ and experience with partnering across matrixed organizations
  • Willing / “can do” attitude, commitment to quality, enthusiasm, and attention to detail.
  • Intellectual curiosity and complete professional ownership
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Financial Analyst, Professional Services
  Zendesk is looking for a Senior Financial Analyst who wants to make an impact in the future of Zendesk.  As an integral member of the Finance team, reporting to the Director of Finance and Strategy, the primary responsibility is to support the Professional Services leader in meeting the organization's strategic priorities and KPIs, managing the resource and budget needs and driving investment recommendations.  The ideal candidate will be highly quantitative with good business acumen, and a great business partner with a can-do attitude.
  
  
  These are exciting times at Zendesk!  Come and help us write the next chapter in our history.
  
  
  Responsibilities:
  • Partner with VP of Professional Services (PS) to formulate and maintain a strategic financial framework for Zendesk’s Professional Services business, resulting in development and operationalization of best-in-class key operational and financial metrics.
  • Enhance PS KPI and operational metrics in conjunction with the PS Operations team  and incorporate into financial model.
  • Responsible for establishing/driving process improvements, consolidate forecasts/reports, analyze the trends/variances identifying business drivers behind the numbers for meaningful executive level summaries and analytics, and meeting timelines and deliverables.
  • Support monthly / quarterly standardized processes to enable timely, disciplined execution of internal and external reporting deliverables
  • Manage revenue, expense and headcount budget.
  • Participates and leads cross-functional teams to drive initiatives such as: optimizing financial systems, creating tools and/or improving operating processes.
  Skills/Experience:
  • Bachelors in heavy quantitative degree (Operations Research, Mathematics, Engineering, Economics, etc). MBA a plus
  • 4+ years work experience, preferably with experience in professional services, investment banking, management consulting, private equity.
  • Knowledge of SQL a big +.  
  • Able to understand differing points of view and facilitate mutually acceptable solutions.
  • Empirical approach to problem solving with strong attention to detail with the ability to quickly identify and resolve data issues/needs
  • Must be committed to achieving results - ability to understand both strategic impact of decisions yet able to operate at a tactical level to accomplish tasks with proven ability to take initiative to solve problems independently
  • Willing ”can do” attitude, commitment to quality, enthusiasm, and attention to detail
  • Strong modelling, communication (verbal, written, presentation) skills.
  • Strong EQ and a demonstrated ability to work across a matrixed organization to solve business problems.  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager Internal Audit, Finance and Operations
  It’s an awesome time to join Zendesk as we continue shaping the future of customer service. As Zendesk continues to grow rapidly, we look for the best and brightest talent to scale with and contribute to our growth.
  
  
  Zendesk’s Internal Audit team mission is to provide independent, objective internal audit, assurance and advisory services designed to add value and improve the operations of Zendesk. We are seeking a seasoned Senior Manager to join our Internal Audit Team with extensive business process and controls experience who is excited to help develop the financial & business operations arm of the Zendesk Internal Audit department. The ideal candidate will have a proven track record of working within a high-performing, fast-paced environment and with a growing Audit function. This role is based in San Francisco and reports to the VP of Internal Audit.
  
  
  Responsibilities:
  • Assist with Internal Audit activities including enterprise risk assessment, annual planning, risk based financial and operational audits and audit issue management
  • Be recognized as a financial and business operations internal controls subject matter expert; develop and maintain collaborative working relationships with process owners, learning and understanding the business to better provide value-added services and help management achieve objectives.
  • Oversee the SOX 404 planning, coordination,  implementation, deficiency analysis, an annual assessment process. Work closely with our external auditors and business process owners to drive program efficiencies and a strong ICFR environment
  • Plan, conduct and supervise  other financial, operational and compliance audits of processes with a focus on analysis and assessment of the internal control environment
  • Support external/internal investigations as needed
  • Present findings and recommendations to management teams and actively monitor audit related remediation and action plans
  • Research and stay current on new technical literature applicable to the internal control process (e.g. PCAOB guidance, SEC, etc.), emerging trends and best practices
  • Monitor industry changes and develops recommendations for policy, process, technology, and internal control improvements
  • Support external/internal investigations as needed
  • Lead, coach and manage a team of internal audit professionals to ensure proper training, consistent execution and audit skill development
  Qualifications:
  • Minimum of 10+ years of proven work experience, with 5+ years at a public accounting firm (Big 4 or national CPA firm preferred), including experience in internal auditing, external auditing, operation and process improvement
  • Professional certification such as CPA/CA, CIA required
  • Experience working in the technology industry required
  • Understanding of business objectives and risks associated with a Software and Cloud company and demonstrated execution of operational audits highly desired
  • Strong knowledge of US GAAP, SOX 404, internal control principles (e.g. COSO), financial and operational processes, risks and risk management
  • Advanced knowledge, skill and understanding in applying internal auditing and accounting principles and practices, specifically as it relates to risk assessment, planning, execution, reporting and follow up stages of operational audits
  • Experience in working with process automation, process maturity analysis, data analytics, and other emerging technologies is highly desired
  • Possess excellent verbal and written communication skill, with an ability to succinctly communicate complicated technical and operational issues in business terms.
  • Comfortable performing both as an individual contributor and in a team environment.
  • Possess strong project management skills and is able to manage multiple end-to-end audit projects and resources
  • Highly skilled in customer service oriented interaction with internal and external stakeholders
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, AWS
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).  Now, with our recent acquisition of Base CRM, we will introduce sales force automation into our solution!
  
  
  We are looking to hire a Senior Finance Manager to work closely with our TechOps and Engineering organizations to support our fast-growing footprint with AWS.  This role will help manage the budgeting and forecasting process for AWS and provide visibility through reporting of relevant metrics and KPIs working with key stakeholders across the Company.  The ideal candidate would have experience managing AWS costs on a quarterly basis for a company that is predominantly hosted in AWS and be influential in instilling the discipline and rigor in establishing internal budgets and processes to improve our expertise for all things AWS.  This is an individual contributor role.
  
  
  If you’re excited about this opportunity to help drive this effort forward and make a big impact for our cloud platform initiative, we’d love to hear from you!
  
  
  
  
  
  
  Key Responsibilities
  • Own and manage AWS cost forecasting in conjunction with our TechOps and Engineering teams
  • Perform standard FP&A duties around month-end close, forecasting, and preparation of management reports related to AWS
  • Collaborate with the business on creating annual and long-range AWS plans aligned to strategic priorities
  •  Perform financial analysis and report on AWS KPIs and metrics to improve on forecast accuracy, assess overall efficiency of spend, etc (includes analysis by projects/products, unit costs for EC2/storage/etc, reserved instances (RI), demand forecasting, etc).
  • Drive other AWS financial analysis and modeling as necessary to assist in decision-making
  Skills/Experience:
  • Bachelors in Finance/Accounting; MBA a plus
  • 8+ years of work experience in SAAS FP&A, investment banking and/or consulting
  • Experience with managing AWS costs
  • Experience working with AWS software tools (like CloudHealth)
  • High standard of excellence in delivering consistently amazing work with the ability to identify and tackle the most challenging of projects
  • Exceptional communication skills up, down and across the organization, and the ability to paint a story with numbers
  • Strong financial and business acumen
  • Best in class financial modeling skills
  • High emotional intelligence (EQ), specifically self-awareness, adaptability to change in a fast-paced environment, and empathy
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Strategic Alliances
  Zendesk has serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realizing those ambitions. This role is all about making that happen.
  
  
  As a member of Zendesk’s Technology Alliances team, you’ll be responsible for building and executing partnerships that can expand our solution footprint, drive product innovation, elevate our brand, and create new-new sales opportunities. Along the way, you’ll get the opportunity to work with stakeholders throughout Zendesk’s business, including Product Management, Marketing, Sales / Success (including indirect channels), and Legal. This role reports directly to Zendesk’s head of Technology Partners and M&A.
  
  
  Key Responsibilities:
  • Become Zendesk’s primary point of contact for a designated set of large strategic technology partners, and co-develop and execute on a partnership plan for each partner
  • Pitch and evaluate new partnership opportunities and lead development and socialization of internal business case, strategic rationale, and project plan
  • Develop relationships with internal stakeholders across the Zendesk organization to better understand new partnership opportunities and to successfully drive cross-functional support of existing partnership plans
  • Oversee and provide input to proof of concepts / demos highlighting the “art of the possible” between Zendesk and partners
  • Selectively coordinate joint GTM activities, particularly joint marketing.
  • Collaborate with internal Zendesk stakeholders to ensure we meet partner commitments and maximize benefits from our partnership
  • Establish success metrics for each partnership and lead data collection / measurement to guide impact assessment and future investments
  Requirements:
  • You have 8+ years of total work experience experience and have at least 2-3 years of exceptional performance in a role similar to this one, ideally at another SaaS company
  • You are at ease when discussing product and technical components / capabilities at significant detail.
  • Extra points for having a technical background, but this is not a requirement
  • You consider yourself both a strategic thinker as well as a quick, autonomous operator
  • You are able to juggle several priorities at once — ideally you thrive in such an environment.
  • You can ambidextrously move between developing new plans and executing on existing ones
  • You have demonstrated experience leading cross-functional initiatives managed on a tight timeline with immovable milestones
  • You have no hesitations about cold outreach and are a consummate networker.
  • You actively seek out opportunities to meet with existing and potential new partners.
  • Bonus points if you already have a Rolodex of partner relationships
  • You thrive in fast-changing and high-growth environments
  • You take initiative when you see work that needs to be done, and you don’t expect active management
  • You’re willing and able to travel domestically and occasionally internationally
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solution Consultant, Zendesk for Startups
  As part of Zendesk Startup Initiatives organization, you will be genuine, compassionate, strategic-minded, charismatic, organized and dedicated. Passionate about helping our customers transform and optimize their customer experiences (CX), you will showcase the ability to instill that knowledge and interest into your team.
  
  
  As the ideal candidate, you have deep experience and interest in current and evolving customer experience and customer service trends and all things Startups related.
  
  
  
  
  Who you are:
  • Passionate and knowledgeable about customer experience and service, with a global mindset and empathy for Startups and the challenges their customer support teams
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career
  • Partner across the Zendesk organization to ensure all parts of the organization maintain alignment and continue to evolve as we grow our initiatives to Startups
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation
  • Quick learner with new programs and software; knowledge of the Zendesk product, or comparable solutions
  
  
  Responsibilities:
  • Engage with Startups in a variety of forms, such as presenting workshop, account success, industry expertise and more
  • Creation of a curriculum of workshop tailored for fast growing startups
  • Help Startups engage better with Zendesk products
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that balances Startups with organizational simplicity and consistency
  
  
  Requirements:
  • Understanding of SaaS business models and their overall relationship to Customer Success
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Experience in a leadership role, within a customer success environment. You’ll have hired and coached team members to develop them, and make them more effective, happier employees
  • Willingness to travel up to 30%
  • Strong project management skills and an ability to multitask without getting frazzled
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Passion for customer service, and how it can transform businesses 
  • Able to prepare, present, and revise budgets
  • Zendesk Expertise
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Accountant
  Zendesk’s accounting team is looking for a Staff Accountant to be a key member of the accounting team. The Staff Accountant is responsible for performing general ledger maintenance and reconciliation as well as other duties to assist with the monthly, quarterly, and annual general ledger (GL) close process. This role provides assistance with implementing policies and procedures to ensure financial transactions are being executed appropriately and collaborates with other departments in terms of financial statement reviews. 
  
  
  Job Responsibilities:
  • Participates in various accounting functions including general ledger maintenance and reconciliations for cash, as well as for salary and vacation expense and related accruals
  • Accountable for providing assistance with the monthly, quarterly and yearly financial close processes
  • Assists with implementing accounting policies and procedures to ensure all financial transactions are executed according to GAAP principles
  • Preparation of fluctuation analyses and performance of financial statement analytics, providing relevant explanations for fluctuations provided to senior management implementation and documentation of internal controls and procedures as required by SOX
  • Participation in process streamlining and improvement projects
  • Participation in annual financial audits and quarterly reviews with external auditors, including preparation and review of schedules
  • Collaboration with FP&A to understand and explain budget vs. actual variancesOther projects/ tasks as necessary
  Qualifications
  • Required
  • Bachelor’s Degree in Accounting or Finance
  • 2 or more years of accounting experience – Big 4 public accounting preferred
  • Understanding of GAAP and applicable accounting rules and regulations
  • Intermediate MS Excel skills required (VLooksUps, Pivot Tables, etc.)
  • Excellent verbal and written communication skills
  • Strong organization skills
  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly
  • Energetic, driven and dedicated
  • Teamwork-oriented 
  • Strongly Preferred:
  • Experience working with Netsuite or a large-scale ERP
  • Experience working in a publicly-traded, high-tech, high-growth company
  • CPA (in-process or obtained)
  • Experience with BlackLine account reconciliation and matching modules
  • Proficient in the Microsoft Office Suite
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Senior UX Researcher
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace to the way we gather, work and create - design is an integral part of everyday life at Zendesk. As a product design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  You’re an experienced user research with a demonstrated ability at working successfully within design-driven product cultures . You have a modern approach to user research methodology and understand the challenges and opportunities of working within an Agile environment.  You’re excited about contributing your knowledge and leadership to a growing team of researchers!
  
  
  What you get to do every day:
  • Conduct independent research, analyze user behavior and provide deep insights into the goals and preferences that drive adoption of Zendesk
  • Observe and document how customers interact with our products to enrich their support cultures and use these findings to affect product development at all levels of the business
  • Proactively turn open questions and curiosities into formal research plans using appropriate methods to gain meaningful insightsIdentify opportunities for improving the product experience through user interviews and customer focus groups during the discovery phase
  • Facilitate formative and summative user testing during key points in development and clearly articulate these findings to inspire design
  • Share research results across the organization to generate empathy, emotion and engagement
  What you bring to the role:
  • University degree and several years experience in applied product research for a commercial B2B, B2C, SaaS or Mobile product
  • A portfolio of your previous work demonstrating how your research influenced product design and examples of qualitative and quantitative methods used to affect outcomes
  • Proven experience designing studies that address user behavior and attitudes, fuel ideation and formulate better understandings of user pain points
  • Practical experience in managing contextual inquiry and other methods that shed light on the psychology behind decisions
  • Empathetic and human-centric approach to analysis
  • An understanding of quantitative, behavioral analysis and statistical concepts
  • Can communicate results and illustrate suggestions in compelling and creative ways
  • An understanding of Agile product development practices
  • Strong communication skills both written and verbal, and proven ability to influence direction across all disciplines within the organization
  #LI-MM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Associate Customer Advocate, Spanish or Portuguese Speaker
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  
  
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathize with customers in a genuine way that lets them know you care about their issues
  • You’re a team player that can follow and lead as situations dictate
  • You’re able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You’re curious and have a natural ability to “zoom out” of a problem, in order to ask the right questions.
  • You’re able to plan, organize, and prioritize work - this role wears many hats
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Knowledge of HTML, XML, JavaScript or CSS

 is a plus
  • Fluent English and Spanish
  #LI-ES1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  고객 성공
  Chief Customer Officer
  Zendesk builds and delivers software designed for organizations that want to create customer relationships that are more meaningful, personal, and productive. Zendesk believes that modern business software must be designed starting with the customer experience and built for relationships first. With origins in customer service, Zendesk has evolved its offerings over time to a family of products, that work together to help organizations understand their customers, improve communications, and engage where and when it’s needed most.
  
  
  We're looking for for an experienced customer service and success leader to lead our significant, global customer success, advocacy (support), and professional services organization. The role is focused on leading the team who support our 100k+ paid customer account holders in accessing, on-boarding, operating, and optimizing our portfolio of Zendesk products. In addition, because this role is at Zendesk, a company focused on customer relationships and the customer experience, we want this role to be highly visible both internally and externally and play a big part in helping us spread our message in this area. This role will report to the COO, be a member of our senior executive team, and be based in San Francisco.
  
  
  Responsibilities:
  • Lead our global, mission-critical customer success, customer support, and professional services teams (500+ people) at Zendesk.
  • Develop strategy across these areas focused on delivery of core services to our growing and diverse customer base across a wider range of products, and drive execution through a team of leaders.
  • Own key operational metrics like churn and contraction, professional services revenue, and customer satisfaction.
  • Work with cross-functional partners in sales, marketing, and other functions to forecast and drive change with these metrics.
  • Architect the customer experience organization and solutions to leverage and scale in support of our 2020 target of $1B in revenue, including striking the right balance for the services and support offered to two distinct customer segments - SMBs and large enterprises.
  • Ensure we are attracting and leading a team that will move the customer experience organization forward.
  • Ensure that our employees have the best tools to do their jobs, and that the organization is continually focused on employee productivity.
  • Lead a best-in-class use case of Zendesk products supporting our customers and help make Zendesk a best-in-class customer experience organization.
  • Partner very closely our sales teams to engage with leaders at prospects and customers.
  • Represent Zendesk at conferences and other external fora.
  Characteristics:
  • A passion for the customer experience.
  • Mentor and leader with a track record of hiring and motivating great teams.
  • Ability to articulate broader customer experience strategies across the organization and as a highly-visible executive spokesperson.
  • Data-driven decision maker with capacity to adapt and experiment.
  • Effective and productive partner in driving cross-functional initiatives.
  • Experience leading global teams and working with customers around the world.
  • A strong customer focus and ability to effectively and quickly build relationships and establish trust, respect, and communication.
  • Empathy, humility and listening skills.
  • Technical acumen and business management skills.
  • Extremely comfortable with customer interaction and building customer relationships with a strong POV of what customers want/need.
  • Ability to successfully partner and cultivate relationships with Sales and Services
  Experience:
  • Extensive experience (10+ years) leading a fast-paced SaaS-based customer experience organization, with demonstrated results in driving enhanced productivity and improved operational metrics. Ideally with enterprise-focused, complex, and business critical software.
  • Experience leading a large customer experience organization to impact key business metrics.
  • Has attracted talent from and led strong customer-oriented teams.
  • Has driven a portfolio of multiple, concurrent business-critical projects to successful completion.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.  
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies  
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to drive results, product adoption and ensure retention
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew   
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
  • Thrives in a fast paced environment and works proactively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills / Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Commitment to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Success Executive
  Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Program Manager
  About Base
  
  
  Frustrated by our own experience with CRM, we founded Base in 2009 based on a strong internal belief that businesses deserve better, smarter software. Since then, we’ve grown to over 7,000 customers across the globe and counting.
  
  
  The Base mentality is to take the art of sales and transforms it into intellectual, tangible and actionable information to help sales organization take their growth to the next level.
  
  
  
  
  Responsibilities:
  • Responsible for leading and building Base’s one-to-many Customer Success model
  • Responsible for health and revenue from Base’s small customers
  • Build and define campaigns that drive deeper adoption with Base’s customers
  • Work hand in hand with Base’s product organization to implement features and mechanisms that improve customers’ engagement with Base 
  • Actively monitor the churn and expansion on the small business customer segment
  • Build content and materials that help drive engagement and adoption 
  • Lead and organize webinars to drive Base product learning and understanding within it’s customers
  • Collaborate with Support to build knowledge content and articles for customers
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  ESB Customer Success Manager
  Passionate about customers? Love building relationships, speaking on the phone, and helping people? We are looking for candidates with 1-3 years of experience, particularly in customer success or account management.
  
  
  This position is exclusively focused on delighting Base users in our small to mid-sized customers. You own the relationship from adoption to retention to renewal. Secondary responsibilities include product utilization analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. You need to be comfortable in managing a large volume of relationships effectively.
  
  
  Your responsibilities will include:
  • Evangelize Base to everyone from sales leaders to individual contributors.
  • Adoption of Base by monitoring usage and executing the appropriate response.
  • Retention and renewal enablement by constantly communicating product enhancements.
  • Develop and execute upsell and expansion opportunities.
  Job requirements:
  • 1-3 years of experience either in customer success or sales.
  • Experience in a high-call volume environment (50+ calls / day).
  • Bachelor degree from an accredited 4 year university.
  • Lively and engaging phone presence.
  • Bonus Points: Previous sales experience.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Jr. Product Support Specialist
  About Base
  
  
  Frustrated by our own experience with CRM, we founded Base in 2009 based on a strong internal belief that businesses deserve better, smarter software. Since then, we’ve grown to over 7,000 customers across the globe and counting.
  
  
  The Base mentality is to take the art of sales and transforms it into intellectual, tangible and actionable information to help sales organization take their growth to the next level.
  
  
  Your role will include, but will not be limited to, the following responsibilities:
  • Provide support for all Base customers over phone, email or chat
  • Work with users to identify, troubleshoot and resolve issues
  • Provide a proactive support approach, helping
  • Base customers gain more value from the tool
  • Provide product demonstrations and webinars for prospective and current customers to help them understand how to get the most out of Base.
  • Manage and resolve support requests in the queue and assigned to you via Zendesk, chat and phone
  • Update or create support articles and blog posts to continuously drive and improve the Client facing resources and knowledge base
  • Identify detailed improvements and needs based on Customer feedback for Base Product and communicate them to the Product team to allow for continuous product improvement
  • Provide a positive, personalized and delightful experience to each customer who reaches out to us. We’re not robots, we want each customer to know how important they are and that their problems matter to the people helping them out.
  • Onboard and train new team members as relevant
  • Drive creative internal project to help the entire Support organization be more successful and efficient as a team
  • Success as a Junior Product Support Specialist is measured by an average CSAT of 95%, completion/ solving of 22 OTDs / Day, and triaging of 34 OTDs / Day.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Implementation Consultant
  About Base
  
  
  Frustrated by our own experience with CRM, we founded Base in 2009 based on a strong internal belief that businesses deserve better, smarter software. Since then, we’ve grown to over 7,000 customers across the globe and counting.
  The Base mentality is to take the art of sales and transforms it into intellectual, tangible and actionable information to help sales organization take their growth to the next level.
  
  
  Why become an Implementation Consultant at Base?
  • Our 7,000 customers are consistently pushing our boundaries allowing us to further create, develop, and stay committed to product excellence.
  • 100% year-over-year revenue growth for 7 straight years.
  • Recognized by Gartner as “Visionary” in the SFA Magic Quadrant.
  • Real ownership of your projects and real influence in our Customer Success organization.
  Your responsibilities will include:
  • Leading the end to end implementation for Base’s mid-market clients and support implementation to Base’s enterprise clients.
  • Determining business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Taking customer goals and presenting attainable project plans.
  • Understanding and analyzing sales business requirements to determine Base CRM solutioning.
  • Supervising change management and 3rd party integrations.
  • Developing and managing long term relationships with customers.
  • Working with engineering team to scope and define technical requirements of project as necessary.
  • Preparing standard, and custom training via webinars and/or classroom methods.
  • Providing reports post implementation to ensure adoption, satisfaction, and ROI.
  • Regional and global travel 5% to 20%.
  Job Responsibilities:
  • BA/BS degree in a technical or business oriented field.
  • 3+ years of experience in enterprise SaaS/software implementations, account management, sales or other relevant business consulting.
  • Advanced project management skills and strong functional requirements gathering skills.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Proven ability to lead, and manage a team oriented environment.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Support Specialist
  About Base
  
  
  Frustrated by our own experience with CRM, we founded Base in 2009 based on a strong internal belief that businesses deserve better, smarter software. Since then, we’ve grown to over 7,000 customers across the globe and counting.
  The Base mentality is to take the art of sales and transforms it into intellectual, tangible and actionable information to help sales organization take their growth to the next level.
  
  
  Responsibilities:
  • Provide second-level technical support to customers, partners, and developers on Base’s products and services
  • Create reproducible test cases, file bug reports, and coordinate delivery of fixes
  • Interact with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing leadership and mentoring to our Product Support Team
  • Provide consulting services to assist developers with API development and integration with their websites/applications
  • Author knowledge base articles for common issues and guides & FAQs for API or data related questions
  • Develop and document best practices for support process improvements
  • Execute Data Services like account consolidation, data migration and batch updates
  • Be focal point for all Support related activities for select Enterprise accountsWork closely and manage relationship with Customer contact people from Operations and Administrative perspectives for specific Enterprise accounts
  • Proactively monitor account quality to identify issues to resolution for specific Enterprise accounts
  • Drive strategy and focus for improvement of Enterprise Support within Base
  • Have an expert understanding of select Enterprise Customer customized Base-solutions
  • Manage the timeline for issue resolutions
  • Identify outreach trends to proactively fix customer pain points for specific Enterprise accounts
  • Design triage process for how to include wider Base support team in specific Enterprise accounts
  • Provide leadership for Base’s support organization overall; onboarding team members, continuous training, ideas of how to improve across the team.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Data & Analytics
  Lead Engineer, Enterprise Data & Analytics
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySql, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you get to do every day:
  • Solve complex problems and provide elegant solutions
  • Help to build and operate internal analytical platform
  • Work in  an agile development environment
  • Participate in an on-call rotation along with the rest of the team
  • Use a wide variety of technologies, learn new things
  • Have fun and enjoy your time @ Zendesk
  What you bring to the role:
  • 5 years of software development or DevOps experience
  • Ability to work effectively in a fast-paced, occasionally interrupt-driven environment  that includes geographically spread teams and customers
  • Experience in developing and operating high-volume, high-availability environments
  • Previous experience with Linux, Google Cloud Platform, Docker and Kubernetes
  • Solid coder with Python, Bash and Go
  • Experience in configuration management technologies
  • Ability to align with rapid business changes: new requirements, evolving goals and strategies and technological advancements
  • Knowledge of Big Data, ETL and data modeling
  • BA/BS degree in Engineering, CS, or equivalent
  #LI-ES1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Finance Data
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. Our business supports multiple products, each generating their own unique data.  Product owners, engineers, and business analysts throughout the company rely on this data to help make informed decisions.  We’ve built an Enterprise Data Warehouse (EDW) platform dedicated to support disparate internal and external data sources.  The platform has been built leveraging mostly open-source tools on Google Cloud Platform.
  
  
  We need a dedicated person to manage and curate data from multiple sources to make it useful, relevant, and available to our many analyst teams throughout the company.  Unlocking the power of our data across all systems is only possible after truly identifying how analysts and other systems will consume the data.  Fortunately, we have a strong framework in place to support the existing data model and can adapt to updated model(s) as our business evolves.  The individual in this role will influence how we represent data in the EDW and make it available for consumption for users and applications across the company.
  
  
  This role will focus on supporting Financial data needs directly by working with analysts and stakeholders to help build accurate and scalable data products.  Indirectly, our analytics teams and stakeholders will be supported by also helping to develop curated datasets from other data sources that can easily integrate with Financial data and other systems.
  
  
  Who you are:
  • Empathetic to the analytic needs of data product owners, analysts, stakeholders, and consumers, the right candidate has the ability to translate data requirements into usable, scalable data structures
  • Adheres to established protocols but can adapt to change as needed
  • Willing to improve existing system(s), make recommendations, and is not afraid to challenge what we think to be true
  • Deep passion for accuracy and validation to verify transformations
  What you get to do everyday:
  • Communicate with data product owners, analysts, and other data consumers to determine and clarify data needs and business requirements
  • Develop partnerships with various stakeholders including other data product managers to ensure consistent data ideologies, methods, and approaches to common data problems
  • Prioritize new data requests and develop necessary processes to accommodate
  • Own the EDW Financial curated (and related) datasets and be their champion
  • Engage with users of the Financial datasets to ensure shared success and deeper insights
  • Evangelize, support and defend logic applied to curated datasets
  • Practice good data hygiene and implementation standards
  • Develop and support data dictionary elements as needed
  • Develop and update necessary data models
  • Develop processes that validate, automate and scale transformations in reporting layer
  • Provide regular updates for technical and non-technical stakeholders about dataset updates and necessary changes
  What you bring to the role:
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding how data needs to be consumed by our organization
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units
  • Deep desire to make your partners successful when using your data product
  • Demonstrated ability to document schemas, data models, data dictionaries, etc.
  • Well-established personal processes to handle multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and pleasant
  • Familiarity with financial concepts, metrics, definitions, and related reporting
  • Database Admin (DBA) experience
  • Experience with relational and columnar database stores
  • Data modeling
  • Advanced SQL skills
  • 2+ years working with cloud-based infrastructure, Google Cloud Platform (GCP) a plus
  • 4+ years experience in a similar role
  • Bachelor’s Degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Chief Architect
  
  
  The Chief Architect will be responsible for guiding direction and promoting continuous evolution of Zendesk’s SaaS platform and products, including strategic technology decisions, architectural upgrades and partner integrations. The Chief Architect will report directly to the Senior Vice President of Engineering. In this capacity the Chief Architect will engage with architects, technical leaders and teams globally to oversee and inspire the evolution of our shared platform.
  
  
  Here’s the challenge.
  
  
  ●      Development offices around the world that are moving fast and independently.
  ●      A wide range of open source technologies - Rails, JavaScript, Scala, Java, Python, MySQL, Riak, Cassandra, Chef, Docker, Kubernetes.
  ●      A strategic desire to leverage the best of AWS.
  ●      Multiple products that need to share common platforms to deliver a cohesive experience.
  ●      Multi-datacenter, multi-tenant infrastructure.
  ●      Lots of smart, motivated, and opinionated engineers.
  
  
  We love our distributed and decentralized approach towards product development and are committed to it as a core value. However, we want to more proactively evolve our shared technology platform to continue to scale and innovate.
  Our culture is something we cherish; we entrust our engineers with a high degree of freedom and autonomy, which fosters innovation and productivity. It’s important that our Chief Architect is an inspiration, a thoughtful leader and a reliable sparring partner, rather than a sheriff.
  
  
  What you get to do every day:
  
  
  ●      Set the technical and architectural vision and strategy for Zendesk.
  ●      Passionately communicate our technical vision both internally and externally to Zendesk.
  ●      Play an active and strategic role in the senior engineering leadership team and beyond.
  ●      Work with global leaders and senior architects to shape our technology direction to support a growing business to continue to deliver great products.
  ●      Effective at influencing a culture of engineering craftsmanship and excellence.
  ●      Partner with Product Management, Engineering, and Operations on the give-and-take of living engineering and product roadmaps.
  ●      Participate in strategic design and implementation discussions.
  ●      Will travel to international offices regularly
  
  
  Core competencies of the ideal candidate:
  
  
  ●      SaaS architectural expertise - especially at massive scale in a multi-tenant environment
  ●      Excellent collaboration and communication skills
  ●      A keen understanding of great engineering culture
  ●      Able to collaborate on long-term architectural vision, and articulate and evangelize that vision in and out of the company
  ●      Capable of being an active, public face of Zendesk Engineering
  ●      Breadth of knowledge and passion spanning front-end and back-end technologies.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead
  Zendesk is looking for an experienced Engineering Team Lead to join our team of motivated engineers.  If you are a seasoned engineer, with experience in developing scalable Applications, we want to talk to you!
  As an Engineering Team Lead at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers.  As a leader of these teams you’ll ensure that the they’re shipping architecturally-sound software at a regular cadence.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented software engineers.
  • Provide the team with career mentorship and regular guidance
  • Create the processes that are right for your team, and make sure they’re followed
  • Keep the team up to date on important engineering and business decisions
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Participate in all phases of the software lifecycle including being a principal collaborator with product managers to define product specifications
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you bring to the role:
  • Degree in Computer Science, Engineering, or equivalent and a minimum of 5 years of progressive experience in software development, preferably in a SaaS environment
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • Experience with datastores and decomposing monoliths
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong verifiable contributions to open source software are a plus
  • Passion for automation, tooling, self-service
  • Possesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Understanding of usage analysis, resource consumption, cost analysis
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant - SVP of Engineering & SVP of Product
  The Product Development Organization is looking a highly motivated and organized Executive Assistant to support our SVP of Engineering and SVP of Product.  This position will provide full calendar support, manage logistics for travel and meetings and be flexible to assist with all matters that require attention for both SVPs. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting multiple C-level executives in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency. This role will report into the Director of Engineering Programs and as such, will be exposed to wider business context and learn adjacent skills to run special projects for both SVPs and and their teams.
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the SVPs, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy
  • Organize and coordinate Engineering and Product management all hands meetings and local team meetings
  • Expertly own logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for both SVPs in a proactive, fiscally alert manner
  • Contribute to coordination for large scale events including a yearly Engineering Summit and Product Summits
  • Ensure and maintain confidentiality of all appropriate communications and documents
  • Support engineering leadership and product leadership team as needed on special projects
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting C-level executives in a fast moving and high growth environment
  • Supporting multiple C-level executives required
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office (8am-5pm most business days) plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Product Manager, Foundation Engineering
  We have recently combined our Operations and Infrastructure Engineering teams into a new Foundation Engineering team who are responsible for building and maintaining the platform upon which Zendesk Engineers build products for our customers.
  
  
  With over 500 engineers at Zendesk and 100 on the Foundation team, we are at the point where we need a Product Management function within the team to ensure that we’re building the things that are most valuable to our “customers” (the engineers at Zendesk). Currently much of the PM function for the Foundation team lies with our technical architects and engineering managers. Your job will be to help augment them in this area, and dive deep with 1-2 teams.  You will be partnering with Zendesk GM and stakeholders to ensure Foundation team projects and technology roadmaps are aligned with the business needs. You will ensure Zendesk engineering teams are leveraging existing Foundation team tooling and infrastructure effectively and building scalable long term technology architecture.
  
  
  A big focus for this role will be helping to guide the Foundation team’s transition from a request-based interaction model with the rest of the organization to a truly self-service model. We envision a future where the Foundation team is responsible for building infrastructure, then allowing any engineer in the company to make changes via the tools/products (APIs/Interfaces/SDKs) we provide. In a few years we anticipate there will be more than 1,000 engineers at Zendesk, and we need to become more efficient to ensure we’re not blocking teams from building great products for our customers.
  
  
  The Foundation engineering team is made up of the following teams:
  - Cloud
  - Edge
  - Compute
  - Storage
  - Analytics
  - Data Center & Network
  
  
  You will find yourself regularly:
  • Listening & engaging with our global engineering team and key stakeholders (GM, Product Managers and technical leaders) to ensure that we’re always focused on delivering the most value to the business.
  • Conducting research into existing and potential future solutions.
  • Working through deeply technical problems and distilling them into requirements.
  • Aligning with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback and data.
  • Working with engineering managers to make the right prioritization decisions.
  • Taking engineering managers and engineers along for the journey as your conduct research and gather feedback.
  • Communicating direction and progress to the broader organization.
  • Directing the creation and maintenance of documentation, guides, and tutorials.
  • Working with a team of passionate technically minded individuals.
  You can demonstrate:
  • 3+ years working as a Product Manager, Technical Program Manager or equivalent capacity on infrastructure focused products.
  • 4+ years of Software Engineering or Systems Engineering experience.
  • Experience in building or managing systems software components like data storage and caching systems.
  • Experience working with a globally distributed team.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs.
  • Experience developing products with a focus on reliability, scalability, and interoperability.
  • An understanding of systems thinking and an ability to anticipate and plan for failure.
  • An ability to travel quarterly to work with the global teams.
  • Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Discovery
  Do you like tackling tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting?  Do you love managing data as much as managing relationships? Do you want to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Product Manager, Discovery to take on our views and search products in Zendesk Support.  
  
  
  This is the perfect role for someone who has engineering experience coupled with a strong product sense. The ideal candidate is a data driven decision maker who can switch between a SQL query and a UX design session with ease, and cares as much about reliability and scalability as building a beautifully simple interface.  
  
  
  If delving into interesting technical and UX challenges while having an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • The person in the Product Manager, Discovery role will work on a mix of UX and technical problems - it’s a great role for someone with a great technical background looking to grow their product and business skills while still having a substantial impact on a growing company.  If you are the successful candidate, you will:
  • work closely with dev teams to maintain and improve some of our most popular APIs
  • play an important role in supporting major initiatives like the Sunshine platform and innovating on agent experience and workflow by helping us to scale our services and build tools for developers
  • build your portfolio as a “full stack” product manager by getting UX experience in a company known for its “beautifully simple” products
  • have lots of opportunities to learn from experienced PMs and work side by side on major initiatives
  What you bring to this role:
  • 2+ years of engineering and 1+ year of experience in product or a customer-facing role (solutions consulting, sales engineering, technical account management, etc.)
  • Experience addressing the technical challenges in scaling search and APIs with a growing data set
  • Proven ability to understand, prioritize and respond to technical issues in a fast-paced environment
  • Passion for building great user experiences with an eye toward business impact of new features and product improvements
  • Analytical skills and a data-driven leadership styleTrack record of being a both a team player and a leader
  • Communication skills to convey technical concepts to technical and non-technical audiences
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Multi-Product Services
  Your mission is to transform Zendesk’s products into a fully-integrated suite of customer engagement tools. To do this, you will build the future of core Zendesk shared services (Accounts, Users etc.) used by all of our product teams and our hundreds of thousands of customers. You will work closely with our multi-product services engineering teams as their product manager, from day-to-day sprint planning to setting a longer-term vision. You will collaborate with our global product teams across our family of products to drive critical multi-product adoption metrics as we grow towards being a $1B revenue company by 2020. 
  
  
  You will work with internal teams to help develop new products and features on top of our shared services platform, and you will be responsible for integrating current and future acquisitions onto the Zendesk platform. You will take a customer-focused approach to these integrations, doing what is right to drive customer and business value.
  
  
  You must understand, through experience, what it is to be a developer consuming platforms and services, and apply this knowledge and empathy to the overall vision and immediate roadmap that you own.  
  
  
  What you get to do every day:
  • Own Zendesk's core shared services roadmap and vision, working day-to-day with your engineering team to define requirements and priorities
  • Collaborate with dozens of internal product teams to drive integrations and new feature development with a focus on multi-product adoption and a better cross-product user experience
  • Lead the integration of current and future acquisitions onto the Zendesk services platform
  • Work closely with engineering leadership to make clear the vision for Zendesk's core shared services; setting goals and milestones to achieve that vision
  • Partner closely with our customer success, customer support, and sales teams to bring a customer-focused approach to shared services
  What you bring to the role:
  • Minimum of 3 years of experience in product management within high-paced, agile software-as-a-service environments; including daily interactions with designers and software developers
  • Technical proficiency is a must (engineering background is a nice to have), as you will need to be able to communicate with platform engineering teams and help drive decisions
  • Ability to lead projects autonomously; biased towards action
  • Ability to manage many internal stakeholders with competing priorities in order to set a clear direction for your engineering team
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders, including executives and other product managers
  • Experience with gathering, analyzing, and translating market and customer behavior data into real product requirements
  • Ability to travel occasionally to Singapore and Melbourne, Australia to interface with other Zendesk teams
  • Innately passionate about developer experience and new technologies, with a platform-first mentality; you have working knowledge of web architecture, service and API design and stay current with development trends
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Engineering
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Zendesk is looking for an experienced Senior Director of Engineering to lead our Foundation engineering team. The ideal candidate for this role is a seasoned product engineering leader who has lead both software engineering and devops teams. They are curious, current & courageous. They live and breath automation, believing that if you are manually responding to incidents you’re doing it wrong.
  
  
  The Foundation engineering team at Zendesk has only recently formed. The team is responsible for providing the infrastructure for Zendesk engineers to safely and efficiently deliver reliable products at scale. The team is made up of people with systems and software backgrounds, who are fully responsible for the products they provide.
  
  
  This is a senior management role responsible for a team of around 100 Engineers reporting through six leads. The team is spread across 4 locations; Dublin, Madison, San Francisco, Melbourne.
  
  
  As well as being able to manage, develop and support less experienced staff you'll also be an active influencer in technical discussion and vision setting. Being able to set clear goals and contribute constructively to architectural conversations are key focuses to ensure your success in this role.
  
  
  What you get to do every day:
  • Refine the vision of how we’ll scale our infrastructure.
  • Work closely with senior leaders in Engineering and Product Management to ensure that our infrastructure will scale to meet our long-term technical and product strategies.
  • Manage a team of skilled individuals across 3 regions.
  • Share our current and future infrastructure plans with our customers.
  • Work with our Production and Productivity engineering teams to ensure we’re aligned on top priorities.
  • Crafting a growth model for the teams, as well as a model for how they can effectively partner with geographically distributed stakeholders.
  • Work with the existing management to continually improve delivery, grow the team responsibly and ensure team happiness.
  • Defining a pathway for improving the reliability of our systems.
  • Be personally involved in driving the largest initiatives.
  What you'll bring to the role:
  • You are currently in a software engineering leadership role with a history of delivering high-quality products built for scale and flexibility.
  • You have a track record of building high-performing, self-sufficient teams.  
  • This could be from hiring the right talent to mentoring & growing it internally.
  • You are comfortable having both architecture discussions with engineers and feature/strategy discussions with Product Managers.
  • Experience with large-scale SaaS architecture.
  • Exceptional communication skills.
  • A calm demeanor, collaborative attitude but internal fire to GSD.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineering Manager, Build & Release
  Zendesk is seeking an experienced engineering manager to lead and grow our newly-created Build & Release Engineering group. The Build & Release Engineering (BRE) team is responsible for automating and accelerating the deployment process from check-in to production, providing the tools used to build and test Zendesk applications, and providing development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Lead and grow the Build & Release Engineering team, including hiring engineers in multiple engineering offices, helping to shape our DevOps transformation at Zendesk.
  • Foster collaboration between the Build & Release Engineering team and other engineering teams.
  • Solicit feedback from stakeholders and refine technical requirements to optimize our CI/CD pipeline.
  • Support our existing tools while building the next generation of self-service release engineering tools.
  • Drive changes to our dev and test environments, supporting our existing environments while building better on-demand environments to support rapid deployments.
  • Plan the technical roadmap for the team, negotiating priorities and timelines.
  • Mentor the team’s career development and support the team in their day-to-day tasks.
  • Identify opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Previous experience in an engineering management role, ideally in a release engineering, tools engineering, or related area.
  • Technical experience in release automation engineering, CI/CD or related role.
  • Passion for automation and fast feedback.
  • Customer-first mindset, where the customers are internal engineering teams.
  • An understanding of the challenges of building for a large multi-product SaaS organization.
  • Experience with infrastructure management and orchestration tools (Chef, Docker, Kubernetes).
  • Experience with CD tools (Jenkins, Spinnaker).
  • Experience with AWS deployments.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Operations Program Manager
  We are looking for a Program Manager to join our team in San Francisco, CA which is focused on delivering several next-generation products and their supporting engineering infrastructure. In this role, you will drive the end-to-end design, development, and delivery of key Production Operations projects within Operations and broader cross-functional programs across the company. Your job as program manager is to keep releases moving forward, focusing on key milestones for teams within Zendesk Product Development as well as liaising with teams across Zendesk including Product Development, Product Marketing, Legal, IT, Finance and Sales.  Your focus will be on supporting teams located in various US locations and you will be working across geographies as needed. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs and projects you drive run smoothly and efficiently.
  
  
  What you get to do every day:
  • Partner closely with Operations Engineering, Product Development, and Product Management to drive key cross-functional programs with executive-level visibility to successful completion. This includes enterprise-focused programs where Operations is the key component, such as deployment, data locality, and security.
  • Drive Operations projects in support of performance, reliability and availability.
  • Determine and manage project scope; create clear and attainable project objectives and build the project requirements.
  • Plan, execute, and close any project within budget and on schedule.
  • Manage project tasks, resources, timelines/delivery dates, and communication.
  • Drive program initiatives to streamline adoption of new products within the Technical Operation organization.
  • Work with the Ops strategic technology team closely to assist on adoption of new technologies and tools. And achieve efficient utilization by the teams.
  • Help deliver the complete product that the vendor has to offer to our team (support, trainings) .
  • Assist with the development and maintenance of the Production Operations escalation and change management process.
  • Collaborate with peers in the Zendesk Support and Product Development organization to maintain an escalation process that is focused on providing the best customer experience.
  • Coordinate with other program managers within Operations and Product Development to establish resource needs and best practices for program/project management.
  • Communicate frequently with program/project stakeholders: provide regular status reports and develop informed deployment strategies.
  • Make decisions in such a way that risk is controlled and uncertainty minimized.
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the success of your programs/projects.
  • Recognize opportunities that can benefit the program/project, the team and/or the organization.
  • Escalate to senior management whenever decisions must be made that will alter deliverables.
  • Review final deliverables to ensure requested and delivered feature sets match original requirements and quality standards.
  • Coordinate ongoing service delivery programs such as the Data Center Spares, Data Center response, Disaster Recovery, Monitoring Effectiveness.
  What you bring to the role:
  • 7+ years of relevant experience managing projects in a SaaS technology environment.
  • Extensive project management experience with a proven track record of organizing, prioritizing and keeping technical projects on schedule.
  • Knowledge of technology operations processes including experience gathering requirements, reviewing processes and writing functional design documents.
  • Previous exposure to supply management, vendor management or marketing operations is a plus.
  • Self-directed, detail-oriented individual who can solve practical problems and deal with a variety of variables.
  • Ability to implement workflow process that maximizes efficiency for the team.
  • Knowledge of project management toolsets and methodologies.
  • An ability to interact and communicate effectively with others at all levels of the organization.
  • Excellent decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
  • Able to meet deliverables and drive your work to completion within specified timelines.
  • Great verbal and written communication skills.
  • Able to present ideas and solutions to various audiences including senior management.
  • Can work cross functionally without being constrained by your job function.
  • Collaborative, upbeat work ethic where you can take ownership and have fun.
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them.
  • Flexible work schedule that accommodates several hours of overlap with the Dublin (GMT) and Melbourne (GMT+11) timezones.
  • Participate in enhancing the project management process in order to streamline the execution of all the process groups.
  • Ability to effectively manage conflict.
  • Ability to provide work performance reports for ongoing projects.
  • A willingness to roll up your sleeves and do what it takes to get things done.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager, Support Agent Experience
  Do you want to design and build awesome products that are used day-in and day-out by more than 100,000 businesses and millions of people? Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experience.
  
  
  As a Senior Product Manager on the Support Agent Experience, you’ll be responsible for developing an understanding of customer needs and driving the strategic vision and work with scrum teams to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility and high impact.
  
  
  Why you'll want this job:
  • Working on the agent experience team, you will shape the future of the Zendesk Support product. In this role, you will:
  • Understand user behavior and expectations through customer engagement, research, and diving deep into quantitative data
  • Own key elements of the Support agent experience at both the out-of-the-box UI and platform levels -- including the overall layout, component configuration, and APIs to customize, extend, and embed the interface
  • Work with Sales, Marketing, Product teams, and other functions across the org to understand the factors that drive or impede our success; synthesize that input to define a tactical plan and long-term vision for a holistic Support agent experience
  • Define, own, and optimize KPIs for your product area
  • Define product roadmaps to ensure that we’re always exceeding the expectations of our largest enterprises while continuing to support our smallest SMB customers
  • Establish relationships across Zendesk teams and functions, including engineering, design, analytics, ops, sales, and support/customer advocacy to build and launch world-class agent experiences
  What you bring to the role:
  • Above all else, a personal passion for delivering great product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to envision a world as different from today, and ability to drive a plan to get there
  • Systems-thinking – understanding how various parts of the product and platform fit together into a comprehensive solution
  • Proven experience delivering phenomenal user experiences, ideally with some experience on a modern SaaS b2b solution
  • A great sense of urgency. You want to do great things, and you want to get there quickly. You understand how to balance and prioritize to deliver customer and business value iteratively and efficiently.
  • Minimum 4 years product management experience with increasing responsibility at forward-thinking companies
  • Full life-cycle management experience from concept through launch
  • Analytical mindset with a passion for data-driven decision making while understanding how to balance short and long term business, product, and customer outcomes
  • The ideal candidate will be what we at Zendesk call “Humblident,” combining a strong sense of confidence with humility.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager, Tickets & Cases
  Do you like tackling tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting? Do you love managing data as much as managing relationships? Do you want to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Senior Product Manager to lead development of a new strategy for our Ticketing team in Zendesk Support.  
  
  
  This is an impactful and visible role. Tickets are the main unit of data currency in Zendesk, and there are complex challenges in adapting them to the emergent use cases for our upmarket and omnichannel customers. Because of the importance of the ticket in our product workflows, the person in this role will work on many of Zendesk’s most strategic and mission-critical projects.
  
  
  You'll need to set strategy for everything from APIs to user research to linking tickets and cases to our broader corporate strategy, so a strong technical background alongside strong business acumen is a must. The right candidate for this role wants to make data-driven decisions that help customers succeed and grow our business, and is ready to spec and deliver both big projects and iterative improvements.  
  
  
  If delving into interesting technical and UX challenges and developing new solutions that have an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • This is a challenging and highly visible role on a team that is at the core of Zendesk’s largest product. In this role, you will:
  • define and own the vision for tickets and associated APIs; including how to re-architect tickets to meet our upmarket and omnichannel product needs in the next five years
  • work with two strong dev teams - one feature focused, one platform focused - to ship big and small projects with multiple stakeholders
  • collaborate with multiple, high profile project teams across the company
  • be part of a product and engineering team that values honesty, trust, accountability and problem solving
  • have significant opportunity to expand the scope of the role and grow quickly.
  What you bring to this role:
  • 4+ years of product management experience, ideally with a data driven enterprise-scale B2B SaaS product
  • Understanding of best practices in data management, and pros and cons of modern database technologies
  • Analytical skills and passion for data-driven decision making
  • History of shipping, maintaining and improving impactful, reliable products that have moved the business forward
  • Passion for building great user experiences for a diverse group of customers and end users
  • Ability to identify, analyze, synthesize and translate relevant market and customer needs into clear recommendations and product requirements
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Ruby on Rails Software Engineer, Shared Services
  Zendesk is looking for a Senior Software Engineer to join our Shared Services team.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk’s family of products. Examples include building and maintaining the code and interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day
  •  Work closely with product teams designing features that can scale with the company
  • Design and develop fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Full-stack development of security critical security services and features.
  • Extract security features from a Ruby on Rails monolith into highly available fault tolerant services.
  • Make architectural and security decisions, balanced by the reality of working in a SaaS environment.
  • Participate in all phases of the software lifecycle.
  • Collaborate with engineers across the company.
  What you bring to the role:
  • 3+ years of software engineering experience, preferably in a Ruby on Rail environment.
  • Strong understanding of common security vulnerabilities in web applications.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • In-depth knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.)
  • Full stack experience. Familiarity with web technologies (HTTP, HTML, Javascript, and CSS)
  • Prior experience with Ruby on Rails or Ruby is a major plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Site Reliability Engineer, Observability
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability, where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number 1 feature focus throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk. Want to join us and help address reliability challenges at scale?
  In order to do that, we need to make sure we’re accurately monitoring and observing the behaviour of our services, infrastructure, and overall ecosystem. That’s where you come in! We need you to help standardize and implement our observability and monitoring, by working with teams to adopt defined standards. All while building tools with the standards baked in for easy plug and play goodness for our engineering teams. You will provide huge impact to the success of Zendesk by empowering teams to own their own services via self-service observability tooling.
  
  
  What you get to do every day:
  • Take part in the design, development, and evolution of  Zendesk’s observability toolchain; currently consisting of Datadog Infra/APM, ELK, Rollbar, and homegrown tools
  • Provide and institute proven practices around observability and instrumentation
  • Build necessary tooling to lower the barrier of entrance for engineering teams to enjoy the benefits of observability
  • Work with teams to identify their SLIs and instrument the critical metrics out of their applications
  • Provide guidance to engineering teams on how to leverage observability and proactively resolve issues before they become incidents
  • Build, deploy, and provide production support for any services SRE owns
  • Analyze the shortcomings of existing systems and propose alternatives
  • Chip in on other reliability initiatives like production readiness, chaos engineering, resiliency, infrastructure and software design for fault tolerance
  Characteristics and Proclivities:
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate about automating manual tasks and processes with a focus on self service
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers and know how and when to make trade-offs?
  • Do you feel great satisfaction from helping and empowering others?
  Experience:
  • Experience in a SWE and/or SRE role
  • Experience with monitoring and observability of distributed systems
  • Proficient in Ruby, Scala, and/or Go
  • Experience architecting, improving, and operating large scale distributed systems
  • Experience building for and supporting a polyglot programming and datastore environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  We are building a flexible, relational data storage layer for our customers. One that allows them to model complex relationships that can be accessed via APIs as well as from our application framework, store millions of records within our infrastructure, query them with low latency - and all that at Zendesk scale! We are looking for great software engineers to be a part of this exciting journey.
  
  
  What you bring to the team:
  • You’ve worked in multiple languages, but bring hands-on experience with Scala or a strong desire to learn.
  • A deep understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • Around 5 years of experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  • Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  What you get to do every day:
  • Overcome the challenge of writing services for very large and very small customers, with a supportive team around you.
  • Have opportunities to grow and learn new things.
  • Build customer facing product features and APIs.
  • Deal with both the development and operation of large software systems, and how they interact with each other.
  • Enjoy what you do everyday!
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  The Zendesk Billing Team is looking for a well-rounded backend engineer with experience building, integrating and designing complex web applications. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.  
  
  
  What you will enjoy doing every day:
  • Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  • Breakaway from existing Ruby on Rails subscription/purchasing monolithic codebase and migrate features as well as build new microservices on Kubernetes and AWS platform
  • Work closely with product management to build new subscription management, purchasing, and trial conversion features
  • Provide support to internal operation and IT CRM teams to ensure systems are compliant and secure
  What you bring to the role:
  • Extensive experience building, managing and scaling APIs, preferably in a Rails environment
  • Experience in session management, object relational mapping, object caching, RESTful web services
  • Experience developing APIs and integrating third party API services
  • Experience working in an agile development environment (Scrum, Kanban)
  • Comfortable with querying and developing against relational databases, such as MySQL or Aurora
  • Strong desire for high quality and solid grasp of testing methodologies (RSpec, integration, etc.)
  Nice to have:
  • Experience with React or EmberJS or similar JavaScript MVC framework, full stack development with RoR
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  How we Hire: The Billing Team really hates writing code on whiteboards (does anyone like it?) so as part of our interview process we ask all candidates to complete a small at-home coding challenge. We do this so that awesome future teammates have the opportunity to demonstrate their abilities while making use of the tools, technologies, and resources they would normally use. Our challenges are structured so that they should only take a few hours to complete and we allow a week for candidates to tackle the challenge while balancing the effort against their other commitments. The Billing Team will review and evaluate each submission (our evaluation criteria is included with the coding challenge) and if we move forward with an on-site interview - your code will be used during the interview day as the foundation for a code review and pair-programming session.
  
  
  In your application, please make sure to send us your GitHub/Bitbucket
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Core Product
  Email is one of the most critical communication channels for Zendesk. Our system sends and receives millions of emails a day and our customers rely on us to keep the processing times fast and maintain high outbound delivery rates. The email team is a core product group that does platform, operational, and feature work.
  
  
  
  
  A typical sprint will have team members:
  • Tuning the configuring of AWS services and building Lambdas for sending and monitoring outbound email
  • Working with the abuse team to help manage spam
  • Improving our monitoring and alerting systems to give us better visibility and decrease noise
  • Building new features to improve customer and end-user experience
  • Presenting work to the team or the broader Zendesk product organization
  • Chasing down and fix production bugs and bottlenecks
  About you:
  • You are curious and love solving difficult problems
  • You are mature, empathetic, and have strong communication skills
  • Colleagues describe your code as beautifully clean, efficient, and maintainable
  • You have deep experience with at least one dynamic language, preferably Ruby
  • You know your way around relational and key-value datastores
  • You have experience working on large-scale, business-critical systems
  Some nice-to-haves:
  • You have prior experience working on the front-end (React/Redux an even greater nice-to-have)
  • You have ops experience and have worked with Docker and K8s on bare metal or VMs
  • You are familiar with email standards (and how they’re broken)
  • You understand or have worked with SPF, DKIM & DMARC
  • You have a Bachelor's (and/or graduate) degree in Computer Science or related
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Network
  As a Senior Software Engineer on our San Francisco Foundation Network team, you will apply your experience and knowledge to build and support our future leading-edge cloud services such as service mesh, microservices telemetry, monitoring, and a variety of automation frameworks to scale and run on our global distributed cloud platform.
  
  
  
  
  What you get to do everyday:
  • Design, build, test, deploy, run and improve software networking solutions using your background and expertise in networks for distributed systems.
  • Collaborate with your peers to develop and design our service mesh platform while integrating with Kubernetes and other widely adopted technologies.
  
  
  
  
  What you bring to the role:
  • BA/BS degree in Computer Science or a related technical field or equivalent practical experience
  • Comfortable with network architecture and topology for Docker containers scheduled via Kubernetes
  • Experience with networking software and protocols -- TCP/IP, iptables, NAT, IPv4/v6, BGP, BIRD, HTTP, HTTP/2, SSL/TLS, gRPC, nginx
  • Knowledge of current software development best-practices and standardsCoding experience in Go, Python, C or C++
  • Experience in virtualized network architectures, specifically AWS VPCs and GCP XPNs, and software defined networking (SDN)
  • Familiarity with load balancing, DNS, service discovery, proxies, sidecar containers, or simply service mesh (Istio, Envoy, Consul)
  • Experience in Terraform and infrastructure as code
  • Monitoring aficionado, tooling such as Datadog and Thousandeyes
  • Familiarity with VPC flow data analysis and reporting, tcpdump and wireshark packet analysis tools
  • Operational experience with enterprise/carrier-­class routers, switches, load balancers and VPN concentrators
  • Strong problem solving skills and the ability to work on multiple projects and issues
  • Strong verbal and written communication
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Search
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  As a result of our growing operations in the US region, we're now seeking an experienced Senior Software Engineer to join our San Francisco team.
  
  
  At Zendesk, search is a critical platform across virtually all of Zendesk's products. It not only allows customer service agents to solve issues more quickly and effectively but also has a huge impact on supporting end users find solutions to their questions.
  
  
  If you think searching effectively from a homogeneous set of documents is challenging, how about building a search platform that powers search for 100,000+ customers customized to best fit their needs? Once you add in terabytes of data from different sources, multiple languages, clusters & data centers, you have a real engineering challenge that requires solid technical chops and creative problem-solving!
  
  
  
  
  What you get to do every day:
  • You'll be responsible for working to enhance every aspect of the search experience: from indexing data to organization of the search results.
  • Write elegant beautifully simple code in Ruby and Java or Scala.
  • Create out of the box solutions to help resolve search challenges.
  • Design and develop high performance and highly available services used by millions of people every day.
  • Collaborate with product managers and other key stakeholders to help influence the next wave of search innovation.
  • Be a part of a high performing Engineering team.
  • Have fun!
  What you bring to the role:
  • Significant recent experience in a comparable role: defining and developing beautifully simple software.
  • Experience with Solr, Lucene or ElasticSearch is essential.
  • Strong programming experience in Java or other object-orientated programming languages.
  • Solid understanding good design principles that work well for large scale data.
  • Good troubleshooting skills to help debug and fix production issues in high availability systems.
  • Ability to form creative solutions, often when working with ambiguity.
  • You can talk to product people and can translate technical requirements into achievable solutions.
  • You believe in frequent releases and in building software that is easy to deploy and pain-free to operate.
  • A strong sense of pride in the software you build and you care about search!
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Shared Services
  Zendesk is looking for a Senior Software Engineer to join our Shared Services team in San Francisco. The Shared Services team is responsible for building business-critical services that power Zendesk’s product suite. We are part infrastructure team and part product team, building foundational services driven by multi-product requirements. As a member of our team, you will collaborate closely with other teams around the world and design and build scalable, high performance services.
  
  
  What you get to do every day:
  • Design and implement high throughput, low latency services in Scala
  • Help us build a scalable multi-product platform powered by a modern service and event based architecture
  • Collaborate with engineers and product managers from offices around the world to drive deep integration of a large, polyglot set of applications
  • Be a mentor to the team and help drive best practices amongst the group
  • Work in a mission-critical environment and write code with an eye for performance, reliability, and readability
  What you bring to the role:
  • 5+ years of software development experience
  • 2+ years experience in building backend services or core libraries in Scala, Java or Ruby
  • Solid understanding of REST based APIs and common database technologies
  • Experience with Finatra, Akka, gRPC and Kafka or another message queue are a plus
  • Strong interest in scalability, functional programming and distributed systems design
  • Great communication and collaboration skills
  • A bachelor’s degree in Computer Science, Computer Engineering, or similar educational experience
  • Strong sense of ownership of the software you build, ship and operate
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Foundation Analytics
  Would you like to build the next generation reporting and analytics platform that would help 100,000+ businesses really understand customer interactions at depths never thought possible until now? Data is at the heart of Zendesk’s business. This is a transformational opportunity where you can have a huge impact across all products in the the Zendesk product family. The Data Engineering team is responsible for implementing a globally distributed reporting and analytics system that uses state of the art cloud technologies that span Google Cloud Platform and Amazon Web Services.
  
  
  As a Software Engineer on the data team, you will be responsible for developing Zendesk’s big data platform, that is used heavily by customers. You will work with your team to deliver data platform products and products driven by the data platform. You will contribute as a productive member of the data engineering team. You will help Zendesk to deliver high quality reporting products for our customers.
  
  
  What you get to do every day as a Software Engineer:
  • Publishing well written and tested code to production daily
  • Actively participate in team’s design reviews and code reviews
  • Ownership of developing concretely defined area of our data back-end systems
  • Assist in production investigation, troubleshooting of our data pipelines
  • Contribute and help improve our Zendesk Data Lake that will be the foundation for both our customer facing reporting features and internal product analytics
  What you bring to the role:
  • Proven 2+ years of work history as a productive software engineer of a data team that owns a highly scalable data platform and reliable data pipeline
  • Solid coder with Java, Scala or any programming language
  • Good knowledge in data modeling, ETL, Big data, Data warehousing or Analytic domain
  • Development experience with technologies like Kafka, Kinesis, Spark Streaming, Apache Storm, or Apache Flink, GCP Dataflow, Apache BEAM
  • Good knowledge of SQL; Kafka or Kinesis; Any data job scheduler
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. DevOps Engineer
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. We are looking for an experienced DevOps engineer to join us to own and build the automation portion of our platform. Your knowledge and experience with modern automation tools will be critical as you will be the first engineer and have the ability to define what Operations looks like.
  
  
  What you get to do:
  ● Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite ● Participate in diverse projects and collaborate with multiple engineering teams
  ● Work alongside teammates in San Francisco and Melbourne
  ● Help increase our observability and reliability
  
  
  You should have some of these skills:
  ● Extremely independent as you will be the first DevOps engineer on the team - starting from scratch and defining the best practices and tools for the job.
  ● Experience with automation (Chef, Terraform, Puppet, CloudFormation) and management of Linux systems (Ubuntu, CentOS, CoreOS)
  ● Self-driven, detail and data oriented. You keep things moving while delivering meaningful work.
  ● Hands-on experience and worked on products with scale.
  ● Comfortable jumping around different systems and stack
  ● Comfortable contributing to the codebase when no Ops tasks are readily to be started.
  ● Commitment to code ownership. You don't believe in throwing code over the wall and instead believe in taking ownership from cradle to grave. This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills
  
  
  
  
  
  
  Traits we are looking for:
  
  
  Humility: We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty and visibility: We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication: We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. Site Reliability Engineer
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability and that's where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number 1 feature supported throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk. Want to join us and help address reliability challenges at scale?
  In order to do that, you’ll work with and guide engineering teams to build more resilient services. You’ll take part in multi-functional initiatives like breaking up the monolith in the middle. You will also consult with teams by temporarily joining their scrum teams and focusing your efforts on making their services more resilient and taking part early on with software design and architecture discussions. You will provide huge impact to the success of Zendesk by empowering teams to own their own services via self-service tooling and teaching them how to approach building software with reliability in mind.
  
  
  What you get to do every day:
  • Take part in solving difficult scalability challenges
  • Provide and institute proven practices around reliability
  • Build necessary tooling to lower the barrier of entrance for engineering teams to adopt proven reliability practices like dependency management, circuit-breakers, and self healing automation
  • Work with teams to identify their SLIs, SLOs, and error budgets
  • Consult and sudo embed with teams to help when slow the burn of their error budgets
  • Build, deploy, and provide production support for any services SRE owns
  • Analyze the shortcomings of existing systems and propose alternatives
  • Chip in on other reliability initiatives like observability, chaos engineering, resiliency, infrastructure and software design for fault tolerance
  Experience:
  • 3-5 years experience in a SWE and/or SRE role
  • Experience with monitoring and observability of distributed systems
  • Proficient in Ruby, Scala, and/or Go
  • Improving, and operating large scale distributed systems
  • Experience building for and supporting a polyglot programming and datastore environment
  • A proven track record of driving multi-functional initiatives to completion
  • Can debug complex problems across the whole stack
  Characteristics and Proclivities:
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate about automating manual tasks and processes with a focus on self service
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers and know how and when to make trade-offs?
  • Do you feel great satisfaction from helping and empowering others?
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr./Staff Engineer in Test - Support
  Zendesk is looking a Software Engineer in Test leader to join the Support product team.  As a Sr./ Staff Engineer, you will be responsible for driving the product quality by facilitating testing best practices across multiple Agile teams, and using state of the art software to improve our automation.
  
  
  What you get to do every day:
  • Work with Product Managers and Developers to deliver the overall growth strategy of the Zendesk Support product
  • Perform creative exploratory testing of new features and products
  • Expand our automated test suites and testing frameworks
  • Incorporate automated tests into our continuous delivery pipeline
  • Highlight and detail any risks and assumptions identified to the team
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation
  • Keep track and adapt to rapidly changing requirements in a fast-paced team
  What you bring to the role:
  • Hands on leadership in driving quality initiatives across multiple Agile teams
  • Minimum of 7 years experience as a Software Engineer or Software Engineer in Test
  • Experience programming in OOP languages and in scripting languages (preferably Ruby)
  • Extensive experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSPEC, Capybara, or Cucumber
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services
  • Experience working in an agile development environment
  • Excellent verbal and written communication skills
  • A dedication to continual self-development
  Nice to have:
  • Experience with Ruby on Rails and Sauce Labs
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery
  • Experience working on open source projects with an active GitHub repository
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr./Staff Engineer in Test- Security Platform
  Zendesk is looking a Software Engineer in Test leader to join the Security Development team.  As a Sr. Engineer, you will be responsible for driving the product quality by facilitating testing best practices across multiple Agile teams, and using state of the art software to improve our automation.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk's family of products. Examples include testing the interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day:
  • Work with Product Managers and Developers to deliver the overall growth strategy of the critical security services.
  • Perform creative exploratory testing of new features
  • Expand our automated test suites and testing frameworks.
  • Incorporate automated tests into our continuous delivery pipeline.
  • Highlight and detail any risks and assumptions identified to the team.
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation.
  • Keep track and adapt to rapidly changing requirements in a fast-paced team.
  What you bring to the role:
  • Hands on leadership in driving quality initiatives across multiple Agile teams.
  • Minimum of 5 years experience as a Software Engineer or Software Engineer in Test.
  • Experience programming in OOP languages and in scripting languages.
  • Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSPEC, Capybara, or Cucumber.
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies.
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services.
  • Experience working in an agile development environment.
  • Excellent verbal and written communication skills
  • A dedication to continual self-development.
  Nice to have:
  • Knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.).
  • Experience with Ruby on Rails and Sauce Labs.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery.
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Engineer, Build & Release Engineering
  Zendesk is looking for a Staff Engineer to join our Build & Release Engineering (BRE) team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Provide technical direction for an engineering team, helping to shape our DevOps transformation at Zendesk.
  • Cultivate collaboration between the Build & Release Engineering team and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Passion for automation and fast feedback.
  • An understanding of the challenges of building for a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Some experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Operations Engineer
  As a Staff Operations Engineer in our San Francisco engineering headquarters, you will be part of the team that builds and maintains the Zendesk platform.  You’ll work closely with Product and Software Engineers to ship self-sustaining reliable products You strive to automate everything a system does and want the easiest deployments for all concerned.  You’ll frequently ask yourself “how can I make DevOps practices better”, and contribute towards these improvements within Zendesk as well as within the SF Bay Area DevOps community.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Advise product teams during the design of cloud architecture and technology choices
  • Act as an escalation point for product performance concerns
  • Collaborate with your Operations teammates in Madison, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • Perform occasional pager duty on-call duties
  • Help us run our platform and manage fast growth
  • Drive architecture design discussions and find ways for Zendesk to improve the environment in which our services run
  • Own and deliver projects aimed at improving infrastructure or delivering direct services to customers
  • Lead Zendesk Engineering in one or more subject matter expert (SME) areas
  What you bring to the role:
  • Ruby, AWS, and Chef are the cornerstones of our operation.  Aside from that, we use a wide variety of technologies and you’ll wear many hats.  We don’t expect anyone to be familiar with all of them (if you are please talk to us now!)
  • Configuration Management expertise (Chef, Puppet, Salt or Ansible)
  • Ruby, Go and Python and Scala experience is ideal
  • Service discovery technologies, like Consul or Zookeeper
  • AWS orchestration tools, like Cloudformation or Terraform
  • Kubernetes, AWS EKS, or other PaaS technologies
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK, Cassandra, Kafka
  • Monitoring and logging with Nagios, Datadog and ELK stack
  • You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • A systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • In-depth knowledge of at least one configuration management tool
  • Extensive experience working with Unix/Linux systems and a deep knowledge of all layers of the networking stack
  • Strong understanding of AWS products and services
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer - Kubernetes Platform, GoLang, Ruby
  Work with us on cutting edge problems around Kubernetes / Docker / Service-Mesh and how to use them to configure / deploy / monitor applications fast and reliably at internet scale. Help other teams by working out best-practices and making their apps stable, fast, and easy to debug.  Our vision is to enable the rest of Zendesk engineering to create & deploy microservices at wildfire pace, unhindered by bulky systems or processes!
  
  
  What you get to do every day:
  • Work with a talented team of senior level software engineers who’ll leverage your expertise, support you in areas where you’re not an expert, and help you level-up!  
  • Contribute to a runtime infrastructure built on Docker, Kubernetes, Consul and other open source systems.
  •  Give back to open source communities.
  • 
Assist other engineering teams at Zendesk as they containerize their microservices and bring them to Kubernetes
  • Participate in a tightly knit, cohesive and self-organizing Scrum team.  
  What you bring to the role:
  • Minimum 4 years experience developing software, with some experience using container technologies like Docker.
  • Working knowledge of GoLang, Ruby or Scala programming language(s)
  • Willing to follow best practices, writing high quality code with proper test coverage.  (We ship code frequently and fast, but stability and reliability must never be compromised!)
  • Some experience with any of the following technologies:  - Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar  - Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent  - Networking systems like NGINX, Envoy, Istio, flannel, or equivalent
  • Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
  • Some interest in Operations concepts & technologies.  (Examples of tools you’ll get to work with might include Chef, Ansible, CloudFormation, Packer and/or Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows)  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer, Golang
  We are building large-scale infrastructure to handle sustained ingestion rates of over 10,000 events/second, store tens of billions of documents in a queryable form, and support ad hoc queries that execute with low latency… intrigued? We are looking for great engineers to be a part of this exciting journey!
  
  
  What you bring to the team:
  • At least 7+ years of experience in the development and operation of large scale systems, and have seen some of the challenges presented working at a global scale.
  • You’ve worked in multiple languages, but bring hands-on experience with Golang or a strong desire to learn.
  • have experience with very high load message processing - Kafka, SQS, Google Pub/Sub or equivalent technologies.
  • You have a deep understanding of databases -relational as well as NoSQL. You understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • You have a commitment to quality and reliability; when working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future and add metrics to track and confirm the issue was resolved in production.
  • You exhibit a bias to action, avoid analysis paralysis, and understand when to make smart engineering tradeoffs.
  • You have a commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment and operational issues.
  What you get to do every day:
  • Write beautifully simple code to build product services and data pipelines that can handle the large scale of our customers, often serving multiple products of Zendesk
  • Have opportunities to grow and learn new things.
  • Enjoy what you do everyday!
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer, Site Reliability Engineering
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability and that's where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number one feature supported throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk.
  
  
  Zendesk is looking for an experienced Engineer to help lead high impactful reliability and scalability initiatives. As an Staff Engineer at Zendesk, you will utilize both your leadership and technical expertise to partner with, guide, and enable our teams of talented engineers. You’ll partner with the Build/Release and Foundation/Infrastructure Engineering teams to accelerate self service tooling development, build reliability standards and guardrails into the system, and work throughout Engineering to gain adoption of tooling and best practices. Your team will build better resiliency into our systems with fault tolerance and automated self healing. A Staff Engineer is typically the "go-to" person on team, and leverages their experience to build up the other members of the team. Want to join us and help address reliability challenges at scale?
  
  
  What you get to do every day:
  • Work with teams to identify their SLIs and set SLOs to enable an Error Budget approach
  • Mentor and coach junior engineers and improve team collaboration
  • Proactively seek out and help improve automation and tooling to remove toil
  • Be part of the engineering leadership team that helps build better resiliency, guardrails, and proven SRE practices into our applications and process
  • Work with Engineering teams to adopt tooling and provide feedback and improvements to the teams developing tools
  • Provide hands on help and guidance for Engineering teams hitting scaling challenges
  • Take part in software and infrastructure design sessions early on with reliability, scalability, and availability in mind
  • Build, deploy, and provide production support for any services you own
  • Analyze the shortcomings of existing systems and propose alternatives
  • Automate self healing in systems to improve stability
  • Chip in on other Reliability initiatives like Production Readiness, code delivery, and Observability
  Characteristics and Proclivities:
  • Aware of when things are "right" or "wrong" and are able to effectively communicate and influence requirements
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate for automating manual tasks and processes
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers?
  • Do you feel great satisfaction from helping and empowering others?
  Minimal Experience:
  • 7+ years experience in a SWE, SRE, and/or Systems Engineering role
  • Experience with debugging and troubleshooting complex problems across distributed systems
  • Proficient in Ruby, Scala, Python, and/or Go
  • Experience architecting, improving, and operating large scale distributed systems
  • Knowledge of proven practices for building, deploying, and running applications in production
  • A proven track record of driving cross-functional initiatives to completion
  • Experience working with teams on tool adoption, trainings, workshops, and apply feedback into their tooling roadmap
  Plus:
  • 
    
  • Experience with Kubernetes and AWS
  • Successfully worked with teams distributed around the globeDeep understanding of Linux system internals and analytical tools
  • Experience building for and supporting a polyglot programming and datastore environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Information Technology
  Business Systems Analyst (RevOps)
  Are you a SaaS administrative & consultative guru who thrives on transforming sales process business requirements into scalable, elegant solutions?  Do you possess fantastic troubleshooting and analytical skills, are you driven to help internal customers, and have the ability to dive deep into a new and ever changing products and platforms to learn them inside and out?  Can you deftly lead conflicting stakeholders to consensus and coordinate choreographed alignments of declarative components, custom development, and third-party functionality?
  
  
  What you get to do every day:
  • Work closely with the Zendesk Revenue Operations team and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com and Zuora platforms
  • Manage a project portfolio with a focus on streamlining and enhancing the Quote-to-Cash (Q2C) motion
  • Add your skills to a dynamic globally based team comprised of technical developers, IT application owners to business partners from across the company to refine/enhance their processes on SaaS applications and platforms
  • Leverage a combination of standard functionality and custom development to solve business problems
  • Implement and integrate third-party products / applications on the Salesforce platform as well as other SaaS applications
  • Ensure proper testing on all developed solutions before deployment, including facilitation of User Acceptance Testing with business stakeholders
  • Research and advise on best practices for Salesforce.com & Zuora solutions
  • In addition to Salesforce.com & Zuora, you will have opportunities to work within Zendesk infrastructure & products and our best-in-class application stack
  Your Qualifications:
  • Bachelor’s degree or equivalent work experience and a MINIMUM of 5 years Salesforce.com analyst experience
  • Salesforce Administrator Certification (ADM 201)
  • Experience with Configure-Price-Quote (CPQ) systems, Quote-to-Cash (Q2C), or similar business processes
  • Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical stakeholders
  • Strong analytical, problem solving, communication and coordination skills
  • Proficiency with DataLoader and MS Excel for data manipulation
  • Detail-oriented and can organize your work clearly and concisely
  • Excellent communication skills both written and verbal and a strong sense of diplomacy in all your interactions
  • A thirst for maintaining “guru” consultative status on all things Sales Cloud
  Nice to haves:
  • Salesforce Advanced Administrator, Platform Builder or Sales Cloud Consultant certifications
  • Experience with the SaaS selling model (Subscription-based selling)
  • Apttus CPQ, Salesforce CPQ or Zuora experience a major plus
  • Jira / Confluence experience a plus
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  최고 정보 책임자
  Zendesk is looking for for an experienced business and technology leader to lead our IT organization as we rapidly grow our company. We are looking for a leader comfortable collaborating with our c-suite and functional leadership, but also comfortable getting into the details of how our business works and focusing on how we can scale, leverage, and make it work better. We are looking for a leader who can represent our company externally to CIOs and business leaders in many forums.
  
  
  Zendesk operates with no on-prem software, so the CIO role is focused on architecting and leveraging the best SaaS business solutions to support our Finance, HR, Legal, Sales, Marketing, CX, and Engineering functions. The CIO will also lead our underlying IT operations organization which includes our global support desk, our global network and operations, and all productivity tools for our 2,000+ employees located in our 15 global offices. The CIO role reports to the COO and is based in San Francisco.
  
  
  Responsibilities
  • Lead our global, mission-critical IT SaaS business applications and IT operations teams at Zendesk.
  • Evolve strategy across these areas focused on delivery of core IT applications and operations, and drive execution through a team of IT leaders.
  • Architect the IT organization and solutions to leverage and scale in support of our 2020 target of $1b in revenue.
  • Ensure we are attracting and leading an IT team that will scale and grow with the company.
  • Ensure that our employees have the best tools to do their jobs, and that the IT organization is continually focused on employee productivity.
  • Lead a best-in-class use case of Zendesk products supporting an IT organization.
  • Support our sales and marketing teams engaging with CIO’s and IT leaders at prospects and customers.
  • Represent Zendesk at conferences, in publications, and at technology events.
  Characteristics
  • Has a strategic and modern view of how an IT organization successfully supports a fast growing SaaS company, and a technically savvy and global employee population.
  • Values partnership, trust, collaboration, and communication.
  • Is inquisitive about drivers and motivators around business changes and instills proactivity and root-cause-analysis mindset in the Business Infrastructure group.
  • Can communicate changes to business systems process, their drivers, and expected results frequently and succinctly.
  • Understands the complex delivery and revenue recognition models of a global, multi-line, multi-product software company and wants to think about satisfying them in new and different ways.
  • Is open to developing bespoke systems where critical to use as part of new product development – servicing a customer service company is a directly analogous mission.
  • Can drive a portfolio of multiple, concurrent business-critical projects to successful completion.
  • Is thoughtful about developing insights from data across the organization; has a view on how analytics, reporting, and data intelligence should drive the business forward.
  • Can represent Zendesk to customers, prospects, and the media.
  • Can attract and lead a technical and analytical team that will bring the IT organizations forward.
  Experience
  • 10+ years’ experience managing large-scale IT teams, preferably at high growth technology companies.
  • Has driven a portfolio of multiple, concurrent business-critical projects to successful completion.
  • Extensive experience managing end-to-end life cycles of various SaaS tools.
  • Experience managing technology policies and controls in a regulated environment (Sarbanes-Oxley).Experience working within a lean, efficient technology organization.
  • Has driven a portfolio of multiple, concurrent business-critical projects to successful completion.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  IT-CRM Administrator
  Are you a SaaS application administration & configuration guru who thrives on providing support and crafting solutions through many different channels of business process?  Do you possess fantastic troubleshooting and analytical skills, are you driven to help our internal customers, and have the ability to dive deep into a new and ever changing products to learn them inside and out?  Can you turn business requests into technical solutions?
  
  
  What you get to do every day:
  • Work on a variety of SaaS Application support and enhancement requests, primarily stemming from and connecting to Salesforce.com, ranging from simple fixes and configuration work to complex troubleshooting including integrations and workflow
  • Add your skills to a dynamic globally based team comprised of technical developers, IT application owners to business partners from across the company to refine/enhance their processes on SaaS applications and platforms
  • Improve and maintain our Salesforce.com implementation, execute audit procedures and maintenance and administration procedures
  • Serve as technical operations resource whereby you will execute production code migrations weekly for Salesforce.com and other systems.
  • Management of both Production and Sandbox environments
  • Build configuration solutions on SaaS applications and coordinate with the business for acceptance testing
  • Maintain and enhance visual layout, workflow rules and business logic to streamline and enhance business processes and improve user experience
  • Implement and integrate third-party products / applications on the Salesforce platform as well as other SaaS applications
  • Ensure Quality Assurance testing happens on all developed solutions before deployment
  • Co-Design & maintain Users, User Roles, Security, and Profiles
  • Research and advise on best practices for Salesforce solutionsS
  • tay current with the periodic Salesforce releases and leverage the updates applicable to the Operations team
  • Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality and are well-timed to meet organizational growth objectives
  • In addition to Salesforce.com, you will have opportunities to work within Zendesk, Zuora, and a host of other licensed tools for Sales & Marketing operations.
  What you bring to the role:
  • BA or equivalent work experience and a MINIMUM of 3+ years SaaS application support experience
  • A bachelor’s degree in business, computer science, information systems, or a related field
  • Salesforce Administrator certification at minimum (Sales Cloud Consultant or Advanced Administrator a plus)
  • Strong analytical, problem solving, communication and coordination skills.  Project Management experience, especially
  • Detail oriented with strong prioritization skills
  • Proficiency with DataLoader; SOQLXplorer; and Excel for data manipulation and complex custom reports; Zuora for Salesforce, Territory Management, and DemandTools is a plus
  • Experience with installation and configuring packages from the Salesforce AppExchange
  • Can organize your work clearly and thoughtfully, communicating your findings throughout the team as required
  • Excellent communication skills both written and verbal and a strong sense of diplomacy and timing in all your interactions
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Lead IT Financial Business Systems Analyst
  We are looking for a sharp mind that thrives in a multi-project, fast paced and fun environment.  You should be a talented and experienced business systems analyst with a strong background in selecting and implementing leading finance SaaS applications. As a Lead IT Financial Business Systems Analyst within the IT Business Applications team, you will have a variety of responsibilities, including advising on our long term roadmap to ensure scalable and innovative solutions, while “keeping the lights on” by configuring existing applications and automations.
  
  
  What you get to do every day:
  • Partner closely with the finance organization to turn short and long term business needs into high quality, scalable, secure systems to enable Zendesk’s dynamic growth in a strategic manner
  • Drive partnership with the finance organization through a deep understanding of underlying finance processes to drive system strategy/vision, design and implementation
  • Work closely with management and business partners to prioritize and build our team’s roadmap and long range planning
  • Manage system enhancement projects from design through implementation and support: expect to get your hands into the details - this role will be working directly with users to gather requirements, implement, test and deploy new features on a regular basis
  • Mentor fellow team members on tools, finance processes, SDLC, and IT best practices
  • Work in our best-of-breed finance applications infrastructure, including NetSuite, RevPro, Blackline, Coupa, Zuora, High Radius and other market leading SaaS application providers
  What you bring to the role:
  • Proven track record of having implemented, enhanced and supported enterprise class financial systems - which includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support
  • Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement
  • Solid understanding of current market trends in SaaS financial applications from process, vendor and end user perspective
  • Advanced knowledge of overall finance business processes, with in-depth knowledge of Order-to-Cash processes preferred
  • Excellent understanding of IT processes, including SDLC and change management
  • High level of intellectual curiosity to understand current state, identify issues and provide solutions, while advising on potential positive and negative implications of decisions
  • At least six years NetSuite experience (or equivalent SaaS ERP application)
  • Experience with Agile Scrum methodologies and working collaboratively with a scrum team
  • Experience with SOX compliance processes a plus
  • BS/BA or equivalent work experience
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  인턴쉽
  Product Management Intern - Agent Experience (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Support Agent Experience, you’ll be responsible for defining and delivering critical functionality that enable our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • Working on the agent experience team, you will define and deliver functionality that will shape the future of the Zendesk Support product
  • Understand user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support agent experience, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprises
  Required Skills & Experience
  • Available for the full duration of the internship period
  • Completed undergraduate degree, ideally in a technical discipline (engineering or CS)
  • Currently pursuing an advanced degree or certification program, centered on design, business, product, or other relevant product discipline
  • A personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to articulate a vision and point of view for your product feature and get others excited about it
  • Technical background that enables you to communicate with our development teams and understand and respond to impacts and tradeoffs
  • A great sense of urgency
  • You want to do great things, and you want to get there quickly.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Intern - Product Strategy and Operations (Summer 2019)
  Zendesk is looking for an MBA intern who wants to make an immediate impact on our product strategy. In this role, you will be driving critical product decisions through synthesis of customer research, market insights, and product usage analysis. The results of your work will be used to drive investments in our next generation of products, optimize our existing strategy, and ultimately fuel Zendesk’s growth across the Customer Support, Sales, and Customer Engagement markets. As a member of the Product Strategy & Operations team, you will have access to our customers, to our goldmine of product usage data, and to thousands of colleagues innovating and redefining their fields. You will be a key part of all the work that goes into delivering a beautifully simple product -- and a beautifully simple product strategy.  
  The ideal hire must be a self-starter with strong analytical skills and have experience interacting with customers and run sophisticated data queries. Reporting to the Director of Product Strategy & Operations, you will work to deliver actionable recommendations for our product leaders regarding Zendesk’s product development strategy, pricing & packaging, and growth opportunities.
  
  
  Responsibilities:
  • Synthesize data from multiple sources to develop a deep understanding of relevant products & markets
  •  Perform customer interviews, surveys, user shadowing and data analysis
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, and SQL. Experience in building financial models to drive decision-making a plus
  • Experience with Zendesk is a strong plus
  • Desire to work in product strategy, business strategy, or business operations after graduation
  • Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environment
  • Ability to deal with ambiguity Excellent project management skills and attention to detail
  • Outstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Intern- Voice of the Customer (Summer 2019)
  We’re looking for a MBA Intern based in San Francisco and work with the Product team on several customer requirements research projects.  The results of your work will be used to make investments decisions on next-generation enterprise features. The MBA Intern will have access to our customers and a wide range of product usage data to analyze and make recommendations to the product team.  The MBA Intern will manage and manipulate this data to paint a complete picture of a specific problem or a feature we may plan. The ideal hire must have strong analytical skills and have experienced interacting with customers and run simple data queries.  Reporting to the Product Solutions Manager, this person will work to deliver actionable recommendations for our product management and marketing organizations.
  
  
  Responsibilities:
  • Perform customer interviews, surveys, user shadowing and data analysis
  • Synthesize data from multiple sources to create impactful insights and a deeper understanding of our customers and their needs
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, experienced in building models to drive decision-making
  • Prior experience in product management for a technological product is a plus.Experience with Zendesk and is a strong plus
  •  Understanding of JIRA, SQL, and Salesforce is also desirable
  • Desire to become a full-time cloud or software product manager upon graduation.Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environmentAbility to deal with ambiguity
  • Excellent project management skills and attention to detailOutstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Internship - Workflow (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Workflow team, you’ll be responsible for defining and delivering critical functionality that enables our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • You will define and deliver functionality that will shape the future of the Zendesk Support product
  • Build an understanding of user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support workflow solution, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprise customers
  Required Skills & Experience
  • Actively pursuing an advanced degree (Masters or equivalent) and/or have 3 years’ experience in a role with customer facing or technical responsibilities
  • Personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Experience pulling qualitative and quantitative data types together into a clear analysis and recommendations Excellent communication skills with a demonstrated ability to explain complex ideas to engineers, colleagues and senior management
  • Sense of urgency to do great things quickly
  • Intermediate-level skills in two of the following: Excel, Python, SQL, research design, conducting customer interviews
  • Available for the full duration of the internship period
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Intern - (San Francisco)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our San Francisco office. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do everyday:
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy team player
  • Goal oriented
  • Experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineering Intern (Summer 2019)
  
  
  Zendesk is looking for smart, creative software development interns who enjoy building great software to join us in our San Francisco office. As a Zendesk intern, your project will be a real feature that delights our 125,000+ customers, not wasting a summer away on miscellaneous bug fixes. You'll work closely with a mentor to ship production code during and by the end of your internship that is used by real customers every day. You'll learn to develop in a Ruby on Rails & JavaScript stack operating at high scale, and will be involved in all phases of the software lifecycle, from specification to design, coding, and deployment.  This internship will focus on building applications, enhancing your skills and giving you on-the job training to further develop your engineering knowledge.
  
  
  
  
  Requirements:
  • Pursuing a Computer Science or equivalent experience (preferably in your 2nd or 3rd year of college)
  • A genuine passion for the web and new technologies
  • Experience with Web application development using Ruby on Rails and/or Javascript
  • Github projects a plus
  • Must be authorized to work in the United States
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  마케팅
  Digital Marketing Manager, Paid Search
  Zendesk is looking for an accomplished Digital Marketing Manager, Paid Search, to join the Performance Marketing team to execute our paid search strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid search campaigns. This is an exciting opportunity for an Performance marketing superstar with a proven track record of optimizing complex global campaigns for multiple products and audiences in a dynamic environment.
  
  
  The ideal candidate will be an SEM ninja, highly analytical and who is excited by the challenge to further expand and optimize our paid search program.
  
  
  Responsibilities:
  • Hands-on management and optimization of search campaigns to build best-in-class SEM program for Zendesk across different regions globally
  • Day-to-day campaign bid management and execution tactics across multiple search engines (e.g. Google, Bing, etc.) to exceed goals and maximize return on ad spend
  • Identify opportunities to expand our search efforts; Conduct ongoing keyword research and expansion
  • Rigorously test every aspect of paid search-keyword, ad copy, landing pages to drive optimal performance results
  • Partner with the teams in regions to adjust campaign to local context and maximize relevance
  • Support new product launches and promotions through new copy and messaging
  • Monitor daily/weekly/monthly/quarterly budgets and pacing to achieve key metrics, KPI goals and ROI targets
  Desired Skills and Experience:
  • 3+ years hands on experience running paid search campaigns on major search engines platforms (AdWords & Bing)  
  • Hands on experience with desktop AdWords and Bing editor tools
  • Deep knowledge of search engine marketing, bidding strategies and A/B testing
  • Experienced in performance marketing, with a focus on understanding Return on Investment (ROI)
  • Strong quantitative skills and ability to analyze data and make data-driven decisions
  • Ability to clearly communicate results, key learnings and areas of opportunities
  • Proficiency in Excel is a must: Pivot Tables, VLOOKUP, SUMIF formulas are your friends
  • Excellent project management skills with proven ability to meet deadlines
  • Familiarity with DoubleClick bid management platform, as well as GTM tag management
  • High levels of integrity, autonomy, self-motivation and a desire to work in a results-driven, fast growth environment
  • Proficiency/ fluency in one or more languages is a plus: Japanese, Portuguese, Spanish, etc.
  • BA/BS required
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Email Marketing Specialist
  We’re looking for an email marketing specialist who can make an immediate impact on our team. In this role, you will combine your current knowledge of email marketing skills and best practices to support our marketing programs that engage active prospects. You will work with fellow marketing rockstars all over the world, as well as cross-functionally across other departments for their messaging needs. You will be operational in our marketing tech stack as well as a strategic consultant consistently assessing and optimizing the email campaigns that touch our prospects. In this role you will be responsible for the execution of email campaigns as well as the reporting and analysis.
  
  
  Responsibilities:
  • Build/modify HTML templates for email campaigns.
  • Develop copy for new campaigns and required updates for existing campaigns
  • Create and deploy email campaigns with the required audience segmentation and filters.
  • Collaborate with designer when necessary to create new HTML templates.
  • Work with Marketing Ops to pull required product-data into marketing automation provider.
  • Manage the duplication and updates required for localized language campaigns.
  • Assist email team with maintenance of shared Eloqua components and other processes
  • Run weekly audit reports to monitor performance of primary campaigns.
  • Report performance of primary campaigns and own optimization for each. Evaluate the data and come up with copy/design iterations that can be tested to continuously improve engagement.
  • Work closely with sales and marketing teams to keep content in ongoing campaigns up to date and consistent with our brand, company and products.
  • Guide email segmentation, targeting, and lead nurture strategies for our various products that ultimately drive lead to win conversion.
  Requirements:
  • BA/BS degree in marketing, business, or related field
  • 3+ years working in marketing and 1-3 years experience in email marketing
  • Experience working with Eloqua or a comparable marketing automation program
  • Proficient in HTML
  • Analytically minded, comfortable manipulating, visualizing and interpreting basic data sets in excel
  • Copywriting/ copy editing skills
  • Experience with A/B and multivariate testing
  • Excellent project management skills, attention to detail and proactive approach to getting things done
  • Enjoy working cross-functionally with other teams
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing Associate Analyst
  Zendesk is seeking a Marketing Associate Analyst to join the Regional Marketing team. You’ll be joining a diverse team that manages marketing programs, operations, and events to support growth in North America and Canada. As a Marketing Associate Analyst, you will help to define, plan, track and manage complex projects. You’ll be supporting a diverse team to help us make the right decisions and achieve our goals.
  
  
  Responsibilities include revenue performance management, budget management, analytics & reporting.
  
  
  Revenue Performance Management and Budget Management
  • Manage regional marketing budget, expense management using Coupa and monthly reporting to keep the team on track
  • Partner with management to support and evolve RPM initiatives
  • Demonstrate marketing contribution to pipeline and ROI
  애널리틱스 및 보고 기능
  • Leverage technologies, tools and data to measure and prove success
  • Extract, transform and load data sets to report and deliver meaningful insights.
  • Partner with teams and lead efforts on quantitative analyses that translate data into actionable insights and actionable plansWork with cross-functional teams to push projects forward, driving recommendations through to implementation.
  • Build and maintain reports and/or dashboards that provide visibility into business performance.
  • Monitor KPIs related to Go-To Market performance.
  • Collaborate with Analytics mentor to learn Zendesk systems, data structures, and develop analyses to support growth initiatives.
  Desired Skills and Experience
  • BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • 0 - 2 years of experience in strategy consulting, data analytics, business intelligence, or a strong desire to learn marketing analytics
  • Enjoy working cross-functionally with other teams
  • Excellent written and verbal communication skills
  • A knack for identifying and investigating anomalies in data and operations
  • Hands-on experience with Salesforce
  • Familiarity with BI tools (e.g. BIME, Tableau, GoodData) and Excel functions, and building enterprise level reports and dashboards.
  • Working knowledge of SQL and data warehouses (e.g. BigQuery, MySQL)
  • Familiarity with marketing funnel reporting and industry KPIs, such as website sessions, MQLs, pipeline, and MRR a plus
  • Experience analyzing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics) a plus
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Manager
  Zendesk is looking for an energetic and motivated manager to join our Marketing team as an Outbound Research Team Manager.  Your main responsibility in this role will be to oversee a team of researchers who are identifying potential customers and target businesses that would benefit from Zendesk products. The research that your team will do will help the Sales organization reach out to future Zendesk customers.
  
  
  This role is based in our San Francisco, California global headquarters and reports to the Senior Director, Upmarket Campaigns. To be successful in this role, candidates must have a market research, sales development and/or campaigns background, people management experience, team player mindset, a passion for developing a program and team from the ground up, willingness to learn new technologies and processes, and demonstrate strong collaboration skills.
  
  
  What you get to do every day:
  • Manage a team of five researchers toward specific campaign outcomes for target lists
  • Create research processes and introduce best practices to guide the researchers’ project work from the ground up in building account and contact targets for enterprise campaigns
  • Work with stakeholders, including Campaigns, Sales and Product Marketing, to inform, guide and deploy research strategy
  • Make recommendations around researcher and project workflow to optimize campaign efficiency and time to market
  • Map closely to campaign strategy and Ideal Customer Profiles in overseeing researchers’ work
  • Create ongoing opportunities for collaboration among researchers to support and codify replicable best practices
  • Partner with Analytics and Campaigns to leverage data insights around campaign engagement and conversion to iterate on market research approach
  • Work with marketing and sales operations to optimize data capture in Salesforce, our Sales Force Automation system
  • Build out accounts and contacts in Salesforce
  • Ensure data integrity by overseeing de-duplication and clean-up procedures as needed
  • Communicate regularly with the Marketing, Sales, and Marketing/Sales Operations teams
  • Develop researchers into career tracks for sales or marketing
  • Enjoy a great team environment with a fun and energetic atmosphere
  What you bring to the role:
  • BS/BA degree in business, marketing, communications, analytical sciences or a related degree
  • At least 3 years of work experience, preferably in SaaS
  • People management experience
  • Salesforce experience
  • High energy and strong team ethic
  • Collaborative mindset
  • Goal-oriented
  • Demonstrated success at meeting targets
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Paid Social Performance Marketing, Manager
  Zendesk is looking for a hungry Performance Marketing Manager to execute our paid social strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid social campaigns. This is an exciting opportunity for an Performance marketing superstar with a proven track record of optimizing complex global campaigns for multiple products and audiences in a dynamic environment.
  
  
  The ideal candidate will be a data-driven self-starter, both highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys formulating hypothesis, developing testing plans and iterating based on data-supported insights.
  
  
  What you’ll do:
  • Play a hands-on role in scaling the performance focused, paid social program at Zendesk
  • Execute against both prospecting and remarketing strategies across platforms like LinkedIn, Facebook and Instagram, managing performance to strict ROI goals
  • Test and experiment aggressively to find winning tactics and strategies to grow the channel
  • Collaborate with regional teams sharing performance insights but also leveraging their local expertise to make social campaigns even more effective
  • Understand and work with the core performance team on tasks such as budgeting and pipeline forecasts
  • Execute on the audience strategy, improving the relevance and effectiveness of our program
  Who you are:
  • You are eager to roll up your sleeves- we are a building a team of do’ers who like tinkering and testing using all the different levers available- bids, budgets, placement types, audience targeting, creative, CTA
  • You have strong analytical skills and can independently pull insights from large data sets (it goes without mentioning that you have strong excel skills. (SQL skills are a bonus)
  Qualifications:
  • Experience in B2B marketing and familiarity with B2B metrics preferred but not necessary
  • 3-5 years in a performance marketing role at an agency or in-house
  • End to end understanding of the advertising process- campaign set up, tracking, optimization and attribution
  • Ability to dig into performance data, to understand and articulate variations versus goals
  • Understanding and experience leveraging 1st and 3rd data to drive performance
  • Highly organized, detail oriented with a experimentation driven mindset
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Paid Social Performance Marketing, Senior Manager
  Zendesk is looking for an accomplished Senior Performance Marketing Manager to develop and execute our paid social strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid social campaigns. This is an exciting opportunity for an Performance marketing superstar with a proven track record of optimizing complex global campaigns for multiple products and audiences in a dynamic environment.
  
  
  The ideal candidate will be a data-driven self-starter, both highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys formulating hypothesis, developing testing plans and iterating based on data-supported insights.
  
  
  What you’ll do:
  • Be the global lead in charge of building out a performance-focused paid social program at Zendesk
  • Identify opportunities to expand our paid social efforts
  • Test and define bidding strategy, audience and creative testing practices at Zendesk
  • Execute against both prospecting and re-marketing strategies across platforms like LinkedIn, Facebook and Instagram, managing performance to strict ROI goals
  • Collaborate with regional teams sharing performance insights but also leveraging their local expertise to make social campaigns even more effective
  • Work with the core performance team on budgeting and pipeline forecasts, allocating and maxing out spend against the most efficient strategies
  • Develop an audience strategy working cross functionally with stakeholders to improve the relevance and effectiveness of your program
  Who you are:
  • You are a seasoned paid media expert with a playbook of proven tips and tricks to meet ambitious ROI driven goals.
  • You are constantly on the lookout for the next tactic that will take your programs to new heights
  • You have experience managing large budgets of 1MM+
  • You are eager to roll up your sleeves- we are a building a team of do’ers who like tinkering and testing using all the different levers available- bids, budgets, placement types, audience targeting, creative, CTA
  • You have strong analytical skills and can independently pull insights from large data sets (it goes without mentioning that you have strong excel skills. SQL skills are a bonus
  • You pay very close attention to innovations in your space and have a POV on how we can apply it to scale our programs
  Qualifications:
  • Experience in B2B marketing and familiarity with B2B metrics preferred but not necessary
  • 7+ years in a performance marketing role at an agency or in-house
  • End to end understanding of the advertising process- campaign set up, tracking, optimization and attribution
  • Ability to dig into performance data, to understand and articulate variation in performance versus goals
  • Deep expertise in leveraging 1st and 3rd data to drive performance
  • Highly organized, detail oriented with a experimentation driven mindset
  • This position will have 1 direct report and previous experience managing talent is strongly preferred
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Partner Enablement Manager
  The Partner Enablement Manager, will lead the implementation of our partner enablement strategy and programs.
  
  
  This person should be very familiar with all roles involved in the full software sales/implementation cycle, how partners staff these roles and the enablement needs that exist for each. The Partner Enablement Manager will review, re-purpose, and  deliver the enablement for partners in sales, pre-sales and professional services roles. The ideal candidate will be well-versed in instructor-led delivery, self-paced learning and Train-the-Trainer models as well as certification programs.
  
  
  The successful individual should be comfortable with a dynamic, fast paced environment and be capable of collaborating and executing across multiple functions.
  
  
  Responsibilities:
  • Working with key stakeholders to prioritize Partner Enablement needs
  • Collaborate closely with all members of the Go To Market Enablement team to understand what assets exist, or need to be re-purposed or created.
  • Cross functional collaboration, in particular with Product Marketing and Sales to ensure successful delivery of  Partner Enablement Programs
  • Prioritization and successful roll out of global enablement initiatives in conjunction with the Partner Sales teams around the world.
  • Management of the successful delivery and operation of ongoing programs such as Partner Sales Bootcamp
  • Create and implement an effective Partner Certification program
  • Facilitation of enablement programs to a multitude of audiences and tenures
  • Develop new and innovative ideas to solve complex business issues
  Required Skills:
  • 5-10 years experience in Sales Enablement, and / or Partner Sales
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to Senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Proven experience with adult learning principles and course design techniques (1) design; (2) build; (3) run/manage the program; (4) measure and report on success metrics
  • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to vice president
  • Direct people management skills with a focus on coaching and mentoring others
  • High energy, charismatic, and innovative
  • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
  • Strong sense of responsibility and initiative
  • Solid oral and written communication skills
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Marketing Campaign Manager
  Zendesk is seeking a Regional Marketing Campaign Manager to develop, drive, and execute integrated marketing campaigns for North America and Canadian markets. The candidate will support and execute marketing initiatives with Sales Partners, Regional Marketing Leads, Field Marketing Managers, and the broader marketing organization.
  
  
  The ideal candidate will have a strong background in SaaS, digital marketing, events, direct mail and customer journeys. The candidate will be responsible for innovating marketing tactics and influencing cross-functional teams to deploy marketing programs.
  
  
  Responsibilities:
  • Develop local program requirements, support program localization, develop copy to support execution. Pipeline acceleration planning and execution.
  • Support, manage and communicate quarterly integrated marketing plans to support Regional Marketing and Event initiatives.
  • Manage local account selection and requirements gathering for ABM programs.
  • Support, develop and execute regional ABM programs. Provide geo-specific insights to improve marketing mix and support events.
  • Partner with HQ campaigns on integration points. Collaborate with ABM and Regional Marketing teams to deploy campaign kits across marketing channels. Supporting 1:1 and 1:few messaging. Partner with sales on regional account marketing opportunity development.
  • Manage program budgets. Analyze and report on marketing initiatives performance.
  • Manage key vendors to support direct mail programs.
  • Manage key technology partnerships to increase adoptions of tools and support points of integration
  • Partner with creative and brand team and leverage data asset management to fuel programs.
  • Implement A/B test plans and optimize campaigns to maximize conversion rates.  
  • Review and approve key marketing assets to ensure on brand execution.
  • Develop business briefs for bespoke marketing initiatives
  • Plan and maintain a comprehensive status schedule for ongoing marketing projects.
  • Gather market research from target regions to help drive strategy discussions
  • Support Sales Enablement, local program awareness and training.
  • The candidate will work under tight timelines and deadlines with limited supervision or direction. A proactive approach to driving process and schedules is necessary.
  Desired Skills and Experience:
  • BS/BA degree in business, economics, marketing or related degree OR equivalent combination of education, training, and experience
  • Minimum of 3 - 5 years of experience in strategy consulting, advertising agencies, or integrated marketing with extensive campaign experience.
  • Experience collaborating with cross functional teams and working within highly matrixed organizations.
  • Excellent written and verbal communication skills
  • Proven ability to create conversational emails and write persuasive email copy
  • Flexible and able to thrive in an unstructured environment
  • Hands-on experience with Salesforce and familiarity with BI tools (e.g. BIME, Tableau, GoodData) and marketing automation platforms. Eloqua experience is a plus.
  • Proficient in Excel using functions and Powerpoint to build presentations
  • Experience managing all stages of integrated marketing campaigns from concept, development, integration, testing, optimization, and performance analysis.
  • Experience with account-based marketing programs
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Demand Generation
  Zendesk is seeking a senior campaign and analytics leader to help fuel a phase of rapid growth for our company in North America. This role is focused on owning our regional new business pipeline creation, and execution of end-to-end marketing campaigns. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will wear many hats - this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilities
  • Strong SaaS experience, understands pipeline demand generation.
  • Works directly with cross-functional teams; produce campaign recap summaries for the region (conversion rates, webinar, event registrants / attendees, email and event campaign metrics, etc.) in order to analyze past performance and identify new opportunities to improve existing campaigns.
  • Contribute to weekly and bi-weekly reports, and monthly dashboards to demonstrate campaign progress and region success.
  • Support the regional managers by developing quarterly marketing plans with a focus on enterprise lead demands, and supporting collateral to meet targets.
  • Contribute with regional leaders by creating innovative roadmaps that focus on multi-vertical and geographic targets.
  • Fill the top of the sales funnel with new leads, and support the nurture of existing contacts with the goal of increasing conversion rates. Leverage marketing automation to drive qualified leads and increased engagement scores.
  • Coordinate field marketing demand gen efforts in a digital format that sales can implement rapidly, in alignment with regional leaders.
  • Analyze and segment existing data/leads to drive operational improvements around lead conversions against revenue targets
  • Analyze enterprise marketing funnel, setting mix and customer segmentation to formulate ideas and approaches to optimize cost effective pipeline acceleration across different territories
  • Manage outsourced vendors
  Requirements
  • Manage numerous projects simultaneously, in a dynamic environment
  • Motivated self-starter who thrives in complex fast-paced environment
  • 5+ years of executing Marketing Programs including campaigns, direct mail programs and digital advertising.
  • Experience working in google docs/calendar/email, sf.com and Eloqua
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing.
  • Ability to inspire cross-functional teams to work with you to deliver results
  • Ability to develop good working relationships with the sales, field marketing and corporate marketing teams
  • Experience in managing and building a successful demand generation team
  • Bachelor's degree required
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Web Optimization
  Zendesk is looking for a results-driven web optimization expert to improve the effectiveness of our website in driving customer acquisition. As the web optimization lead, you will develop a rigorous testing and experimentation framework, and conceive, scope and implement experimentation initiatives to improve the website user experience and drive conversion rate optimization.
  
  
  Your primary role is to identify key growth opportunities, and design, instrument and measure experiments that will materially improve the performance of the website. You must have a deep understanding of web experimentation methodology and a strong aptitude for data and analytics. You will drive tests from start to finish, working closely with visual UX designers, copywriters, marketing/sales ops, analytics and web developers to execute experiments.  You are able to not only think strategically and provide business leadership, but also to manage every detail of the execution to ensure a successful outcome.
  
  
  Responsibilities:
  • Manage the ongoing conversion rate optimization and personalization strategy for website, including ideation, planning, testing, optimization, reporting, and forecasting
  • Champion a data-driven, test-and-learn approach to optimizing website user experience and customer acquisition
  • Create testing framework and quarterly roadmaps, and manage schedule and resources to ensure milestones are delivered on time
  • Perform in-depth data analysis to identify and propose high-impact testing opportunities
  • Configure and execute tests and personalization in Optimizely
  • Provide clear and concise communication of test plans, results, and recommendations to stakeholders and senior management
  • Continually research and adopt industry best practices for website experimentation and optimization
  Requirements:
  • 5+ years working on conversion rate optimization, testing and personalization programs for B2B websites
  • Track record of achieving statistically significant lift via conversion rate optimization at high growth B2B technology companies
  • Demonstrated ability to envision the future state, test hypotheses, and synthesize facts and insights into concrete, actionable strategies and tactical plans
  • Highly organized and autonomous, but also collaborative and able to work cross-functionally
  • Advanced experience in Optimizely and Google Analytics, research tools like CrazyEgg and Pendo, 3rd-party data platforms like Clearbit and Demandbase, and related tools
  • Exceptional problem solving and quantitative skills, and ability to concisely communicate data, context, and implications
  • Experience with audience segmentation for testing purposes
  • Experience with website optimization for international audience is a plus
  • Working knowledge of HTML, JavaScript, and CSS
  • Positive outlook, fun, flexible, and creative
  • BA/BS in relevant field required
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Test Automation Engineer, Web Team
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a talented QA engineer to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires amazing attention to detail. You will be the bug catcher and the perfection police, guarding our master branch with an iron will against errors. You will be responsible for developing automated tests for our marketing sites to ensure our endpoints, form submissions, geolocation, currency calculators, etc. are all operating smoothly.
  
  
  Attributes we’re looking for:
  • The humble team player: You may be an amazingly brilliant coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  • The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  • Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  • The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  • The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  What you get to do every day:
  • Test new pages / features launching on the marketing domains (zendesk.com, relate.zendesk.com, localized sites, etc), including integrations with marketing automation, CRM, analytics, and other systems.
  • Formulate QA checklists to go through for each Pull RequestEnforce strict coding standards that allow for overall easier testing downstream.
  • Explore with our Engineers to diagnose and solve issues as they are uncovered during testingHighlight and detail any risks and assumptions.
  • Work with Project Managers and Web Engineers to develop and document automated testing strategies for our marketing websites.
  • Expand our automated unit, integration, and end-to-end test suites with a focus on speed, quality, and innovation.
  • Integrate automated testing into our Continuous Integration pipeline.
  What you bring to the role:
  • Experience writing automated tests on an ongoing basis using modern testing frameworks in a frequent-release environment.
  • A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
  • A college degree or a good reason for not having oneGit / Github experience, comfortable handling complex merges with frequent regularity.
  • Knowledge of a full web technology stack (NodeJS knowledge required)Experience with at least one testing framework, ex: Mocha
  • Experience with an end-to-end testing lib experience like Puppeteer, Nightmare, or Phantom.
  • Excellent verbal and written communication skills
  • Dedication to continual self-improvement.
  Bonus Skills:
  • Knowledge of Continuous Integration best practices
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Product Manager, User Experience
  We are looking for an experienced Web Product Manager to drive the creation of compelling website experiences for our users while meeting the business goals for our website. You will leverage your expertise in user-centric web design and modern UX best practices to produce innovative, industry-leading website experiences that help meet business goals.
  
  
  Responsibilities
  • Lead the creation of compelling website user experiences in collaboration with creative, analytics, product marketing, and web engineering teams.
  • Perform in-depth analysis of site usage patterns and develop recommendations for UX enhancements to drive more engagement, higher user satisfaction, and more leads.
  • Create audience profiles, customer journey maps, and user flows that translate to frictionless experiences and optimal engagement and sign-ups.
  • Create information architecture diagrams, wireframes and prototypes
  • Run user testing and site experiments to validate proposed site enhancements, and report/act on results.
  • Lead UX presentations with business stakeholders to gain buy-in for strategic direction.
  • Maintain documentation for website experiences, including overall user experience, functional specifications, information architecture, navigation paths, user scenarios and task models.
  • Drive user research initiatives for new projects that enable teams to make more informed, confident decisionsStay current with evolving UI/UX trends and technologies for B2B websites.
  • Stay current with evolving UI/UX trends and technologies for B2B websites
  Experience and Skills
  • 3+ years of relevant experience as website user experience practitioner, preferably in B2B SaaS environments
  • Expertise in information architecture, high-fidelity functional prototypes, wireframing, user testing, web analytics, and the respective tools used for those
  • Strong command of a broad set of qualitative and user-centered design methods
  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
  • Experience working on websites targeted at global audience
  • Proficient in HTML, JavaScript, and CSS
  • Positive outlook, fun, flexible, and creative
  • BA/BS in relevant field required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Director of Global Real Estate
  At Zendesk, we are looking for an intelligent, driven and creative Director of Real Estate. As the Director, your critical role will identify, secure and build out facilities that are strategic, standardized, memorable, and impactful across Zendesk’s large and growing portfolio of global offices across the Globe.
  
  
  You will support our growing company across many areas as we scale.  As a key member of our team, you will be heavily involved in supporting the development of a dynamic, fast paced organization and will leverage your expertise and enthusiasm to help Zendesk express its unique culture through our physical workplaces. This role will report directly to our Chief Legal Officer but work very closely with the Company’s Workplace Experience and People Operations teams.
  
  
  What you’ll do:
  • Oversee Zendesk’s large and growing portfolio of leased office
  • Identify new office locations and expansion space in strategic coordination with brokers and in line with workplace strategies developed by the Company’s People Operations and Workplace Experience teams
  • In coordination with brokers and internal and external legal resources, lead negotiation of leases with landlords globally and manage ongoing lease administration across global portfolio
  • In coordination with third party project managers, manage and oversee all aspects of facilities design and construction, including:
  • Review and qualify budgeting and pricing submissions from vendors
  • Participate in the oversight of the review and approval of invoices and payments
  • Develop, maintain and track project schedules
  • Provide project schedule updates
  • Participate in the process for space turnover to the local Workplace Experience teams.
  • Identify and manage vendor relationships (project management, architecture, design, furniture supply, etc.) with focus on international partnerships.
  • Collaborate with the broader internals team (e.g. IT, Security and Creative) necessary to successfully design and build out facilities in a manner that supports Zendesk’s culture and ensures a memorable workplace experience.
  • Work closely with a team of customer experience focused Workplace Managers in our HQ (SF) and Regional offices (WI, Dublin, Melbourne) as well as their supporting staff.
  Requirements:
  • Ability to simultaneously balance long term real estate planning needs while also executing on short term project delivery
  • Skilled negotiator with deep understanding of real estate economics and pricing factors
  • Proven experience creating and operating within budget guidelines
  • Highly adaptable; comfortable with change and ambiguity; capable of quickly rallying teams and resources around key issues
  • Strong spatial skills with experience in the implementation of workplace strategies and the ability to translate business unit requirements into space strategy
  • Strong aptitude as it relates to construction schedules
  • 5+ years in construction management including budgeting, planning, timeline management, implementation and all elements of execution
  • Experience managing multiple scopes of a long term project.
  • Demonstrate the ability to collaborate with internal clients and end users to ensure a successful user experience
  • BA/BS Degree required
  • Degree in Construction Management, Architecture, Engineering or a related field a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Technical Recruiting
  The Director of Technical Recruiting will work closely with People Ops, HR Business Partners and Sr Product & Engineering Teams to set and develop recruiting strategies that meet the global growth demands  of the organization.
  
  
  The Director of Tech Recruiting will be responsible for developing strong relationships across Zendesk's Product Organization.  They will work closely with hiring managers, recruiters, and interviewers to define the imperative mechanisms and strategies to attract, recruit, and hire for Zendesk’s objectives. In addition, the role will be responsible for driving a culture of constant improvement, identifying, and implementing projects in order to increase recruiting effectiveness and efficiency.  
  
  
  The Director and their team will need to immerse themselves in the Product & Engineering community both internally and externally through hyper-personalized approaches to help attract and provide the best hiring manager and candidate experiences.   In addition, this role will play a leading analytical role to leverage dashboard tracking and impact metrics in order to grow a data-driven recruiting team.
  
  
  Responsibilities
  • Manage, coach, and grow a high performing technical talent acquisition team to deliver results in Americas while ensuring global consistency for all tech hiring as the global functional lead
  • Partner with hiring managers to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of ROI
  • Ensure teams create, manage and expedite candidate pipelines for critical roles through constant and aggressive outreach efforts
  • Create and implement recruiting processes to enhance the candidate experience while improving our recruiting KPIs with excellent recruiting processes and capabilities
  • Collaborate to hypothesize what changes can be implemented to increase ROI while building the methods to get the data to put plans in motion
  • Identify the cause of issues and utilize problem solving techniques no matter how complex, design, and quickly implement a solution
  • Create and build new programs around diversity, college outreach, technology, and other areas of interest to ensure Zendesk remains on the cutting edge today, and tomorrow.
  • Lead efforts to continue Zendesk's outstanding track record on diversity hiring and improving the quality of our hires
  • Leverage data and scorecards to tell the story and drive overall optimization and quality assurance of our process
  What You Need...
  • A minimum of 5 years of experience leading and mentoring a growing high-performing recruiting team
  • 10+ years of proven success creating and implementing a full-cycle technical recruiting experience within a rapidly growing technology organization
  • Past experience developing multiple programs for talent acquisition including internships, college recruiting, outbound recruiting, referral programs, community and industry outreach to name a few
  • A tenacious drive to win and persistence to push beyond adversity to solve the most challenging problems
  • Successful track record of achieving targets, whether those be deadlines, recruiting goals, or both
  • Self-starter with an incredible work ethic and team first mentality
  • Exceptional ability to tell the company's story in a way that speaks to a job seeker's motivation, career goals, and interests
  • Strong organizational skills and high level of attention to detail
  • Excellent collaboration skills
  • Proven ability to work effectively in a fast paced and rapidly evolving environment
  • Strong understanding of measuring performance through metrics and KPIs with the ability to tell a rich story through data
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Executive Assistant to the Chief People Officer
  Zendesk is looking for a highly organized Executive Assistant to our Chief People Officer. Working closely with the CPO on a daily basis. You will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require her attention. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting a C-level executive in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency. You are also able to handle sensitive and confidential matters with unwavering integrity and ethics at all times.
  
  
  This role will report into the Employee Advocacy / Shared Services team and as such, will be exposed to wider business context, be part of a tight knit team and learn adjacent skills to run special projects for the CPO and team.
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CPO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize People team management, all hands meetings and local team meetings.
  • Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for the CPO  in a proactive, fiscally alert manner
  • Assist in coordination for various events
  • Ensure and maintain confidentiality of all appropriate communications and document
  • Manage CPO’s ad-hoc projects (community service programs, etc)
  • Support the people leadership team as needed on special projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Employee Advocacy Team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting a C-level executive in a fast moving and high growth environment
  • Experience/ familiarity supporting  an HR Function
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and detail-orientedAbility to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Head of Total Rewards
  As a member of the People and Places (HR) Leadership Team, the Head of Total Rewards will provide strategic leadership for the design, development, change management and administrative support of all Zendesk Compensation, Rewards and Recognition processes and programs to drive adoption and help support the company’s growth.  
  
  
  The Total Rewards Leader will develop a robust and comprehensive rewards strategy that aligns short-term and long-term rewards with results that support the organization’s business objectives while attracting and retaining top talent. This includes preparing materials for the Compensation Committee of the Board of Directors and the CD&A section of the proxy.
  
  
  This position reports to the Chief People Officer and influences and works closely with C-Staff and the broader People and Places Leadership Team. 
  
  
  
  
  What You'll Do...
  • Lead an amazing Total Rewards Team (7 Staff)
  • Earn the trust and confidence of Zendesk’s senior management team; responsible for aligning executive and broad-based compensation, incentive and benefits programs to drive performance results and the employee experience globally
  • Ensure our programs and practices are anchored in the vision for the Company, our long-term strategy and our values
  • Develop competitive and cost-effective pay systems (including short and long term incentive plans) which create a compelling employee value proposition
  • Lead the design, change management, and development of incentive programs, including sales (consult/partner with Sales Leader) and management incentive programs to ensure alignment with organizational strategy and market practice
  • Oversee the development of Executive Compensation philosophy, strategies and practices aligned with the company’s strategic objectives
  • Provide analytical and reporting support for the Compensation Committee of the Board of Directors
  • In partnership with Stock Administration, manage equity administration on global basis. Partner with accounting and tax to assist reporting and reconciliation activities for company
  • Partner with sales leadership to ensure that sales incentive designs are effective and adaptable to the company’s business strategy
  • Coordinate with Talent Management to ensure that executive compensation programs support overall leadership and talent management, development and succession plans
  • Work collaboratively with People and Places partners, including global business partnering, talent acquisition and HRIS to improve the processes, workflow and systems that administer total rewards
  • Design and recommend Benefits programs to management by assessing employee requirements, reviewing competitor and general industry practices, and analyzing cost impact/effectiveness
  • Oversee the design, implementation, communication, and compliance to Executive Compensation policies
  Requirements
  • Requires a minimum of 10 years of progressively responsible Human Resources experience with 5 years’ experience in the development of corporate level Executive Compensation/Benefits strategies
  • Ability to effectively consult and negotiate with all levels of management for solutions to complex problems
  • Ability to identify, develop and implement programs that support corporate strategic objectives
  • Exposure to HR legal requirements in countries other than the USA
  • Knowledge of Human Resources and Organizational Development disciplines
  • Excellent leadership, interpersonal, consultative, and communication skills
  • Must be able to work collaboratively across cultures and organizations
  • Experience working with a global HRIS system – Workday preferred
  • CCP, CBP or SPHR certification a plus
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  HRIS Analyst
  Are you a data geek?  Do you love telling stories?  Believe that there is a story behind the data that needs to be told?  We have just the role for you.Zendesk is looking for a HRIS Analyst to join our HRIS & Analytics team.  
  
  
  The HRIS Analyst will be instrumental in the development and overall rollout of reports and dashboards throughout the organization.  The HRIS Analyst will primarily be focused on building out a comprehensive story of people data within Workday by leveraging Workday’s reporting and analytics framework.
  
  
  What you’ll do:
  • Own reporting and data visualization in Workday
  • Develop standard reports, metrics and dashboards for business partners, managers  and executives
  • Create and develop calculated fields to find new and inventive ways to get to Workday’s data
  • Identify opportunities for improvement and update the necessary reports and dashboards
  • Monitor and respond to feature and support requests from users
  • Demonstrate good judgement and discretion with dealing with highly sensitive data
  • Be comfortable and confident with gathering configuration requirements and problem-solving with business stakeholders
  Requirements:
  • 2+ years’ experience in HR analytics including building, configuring, customizing, and implementing reports and dashboards
  • 1+ years’ experience creating Workday reports and dashboards
  • Completed Workday report writer and calculated fields courses
  • Deep understanding of Workday’s object-oriented data architecture and understanding of HR data
  • Advanced excel modeling skills
  • Self-motivated, takes initiative and can work independently
  • Great interpersonal and communication skills with capability to work with all levels in the organization
  • Demonstrated ability to work on projects requiring organizational and great time-management skills
  • Ability to multitask in a fast paced and dynamic environment
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Office of the CPO (Chief of Staff)
  The People and Places team at Zendesk is focused on working closely with Zendesk’s leadership team to ensure the company’s strategic goals, objectives, and priorities are correctly translated and operationalized across the company.
  
  
  We are looking for a highly organized, influential, and data-savvy strategy and operations analyst to join our team to help grow, scale and run the business more effectively. Not only will you be driving the analytics side of things, you will be building relationships/partnerships across Zendesk to make sure the People and Places team is on the pulse of what our employees need for our CPO. In this role, you will help support the People and Places leadership team through the following key areas: Stakeholder Insights and Communications, People Strategy and Business Decision support and Analytics.
  
  
  The ideal candidate has a diverse skill set that spans across HR, Business Operations and Stakeholder and Change Management. Intellectual curiosity, comfort with diving into new areas, and a willingness to learn are essential since this role works across a variety of functions.  You will work in a fast-paced and dynamic environment, and know how to navigate to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting the CPO achieve their goals and be informed. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and a unique ability to unite different audiences on a common message.
  
  
  What you'll do:
  • Act as the right-hand to CPO, proactively providing insightful data-driven solutioning, acting as the point of contact in routing inquiries and requests to and from the CPO.
  • Enable clear and consistent communication of priorities across the People and Places team while ensuring risks and potential blockers to those priorities are identified early and managed effectively.
  • Distill, cascade and align strategic objectives into actionable and measurable People and Places goals in partnership with CPO and the People and Places leadership team.
  • Establish and drive status reports and business reviews for managing the performance and progress of our key strategic initiatives/big bets.  
  • Provide CPO continuous visibility to ensure progress, management, alignment and delivery in partnership with People and Places leadership as well as internal stakeholders.
  • Partner with HR functional teams to drive consistent communications to employees and managers.
  • Partner with the People and Place teams to manage key performance indicators (KPIs) dashboard and competitive insights for use by the Executive team to manage the business.
  • Monitor and manage progress against corporate deadlines and milestones (e.g., Board Meetings, Compensation Committee Meetings, Quarterly Business Reviews, Long Range Planning deliverables, Workforce Planning, etc).
  • Be the ultimate communicator, making sure the left hand knows what the right hand is doing. Partner closely with other functions relevant to the team, including but not limited to Communications, Finance, Legal, Operations.
  • Use cross-functional knowledge to facilitate socialization and alignment to ensure the goals and outcomes are achieved, move the discussion forward, capture and follow through on key actions, and ensure communication and reporting accordingly.
  • Own key business objectives such as the calendar and cadence of the business, and related reporting and communicationsConduct business analysis for the CPO, producing quick-time views as well as deeper insights on key topics based on our data.
  • Partner with operations, internal communications, and key stakeholders to accelerate cross-functional work, ensuring alignment and execution on strategic objectivesDevelop internal processes to streamline and optimize the most critical work done by the team.
  • Manage the process for defining and prioritizing strategic initiatives, including the identification of emerging initiatives and the alignment between them and the delivery of our long range plan both from an ROI and KPIs perspective.
  • Ensure process improvements are followed by leadership, and work in partnership with leadership and their teams to ensure continuous refinement and improvement of these processes.
  • Prepare for critical internal/external meetings including staff, customer, partner and Board of Directors; as an example, working with internal communications for presentation development, and ensuring the CPO is versed/prepared for all items which may come up.
  • Work closely with Executive Assistant to the CPO to ensure you are apprised of meetings, commitments, and communications and to provide adequate preparation and support.
  Requirements:
  • 7-10+ years of work experience in a business operations, management consulting, or similar role. 3+ years working directly with or for a top C-level executive in a strategy or operations role.A strong focus on getting high quality work done quickly and ensuring nothing falls through the cracks. Detail and data-oriented, deadline-driven.
  • Self-management and strong prioritization skills: ability to weigh competing priorities and balancing constraints like limited resources including time, with delivering results.
  • Ability to work independently and multi-task as well as in close partnerships across teams and levels, from C-level to individual contributors.A cross-functional mindset with a solid understanding of strategic and operational planning and business processes.
  • Creative problem solving and ability to work iteratively, taking advantage of low-hanging fruit while pursuing longer-term strategies and execution in parallel.
  • Experience working with data across a variety of business areas. Strong experience with productivity and project management tools (e.g., Excel, PowerPoint, Google products, LucidChart etc).Familiarity with SAAS based HRIS and ATS tools.
  • Results oriented: A track record of consistently delivering excellent results, even in the face of changing environment.
  • Excellent communication skills, including the ability to clearly communicate complex information to functional leaders and executivesA high degree of motivation to go above and beyond the task at handExperience in sales, marketing, or customer success preferred.
  • BA/BS in business or technical degree preferred.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr Technical Recruiter
  Zendesk is looking for a dynamic Senior Recruiter (Engineering) to join our amazing team in our headquarters of San Francisco, CA. This person will be a generalist and help with hiring all across the organization as the needs of our growing team change and evolve.
  
  
  Zendesk has grown to over 2,000 employees worldwide and we are looking for someone to join the team and help us scale the next 1,000+!
  
  
  We want this person to truly develop/manage the recruiting cycle as we are valued partners to our Hiring Managers. We have an incredible product and exceptional employees - you will be one of the key players in continuing our pattern of success by finding and hiring the best talent. 
  
  
  
  
  
  
  
  
  
  
  
  
  Responsibilities
  • Execute recruiting and pipelining plans
  • Identify recruiting resources to source and certify new talent.
  • Develop leading-edge methods to attract diverse talent.
  • Work closely with Hiring Managers to understand their needs in order to identify the right talent
  • Manage external job postings and communications
  • Handle multiple job requisitions simultaneously - you will never be bored!
  • Work with Recruiting Coordinator for scheduling of all on-site interviews to make sure our Recruiting Team provides the best customer experience for our candidates!
  • Conduct independent sourcing via social recruiting, networking, job postings and career events. 
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies- we are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  • Requirements
  • 3-5+ years of full-cycle recruiting
  • Successful track record of direct sourcing candidates
  • A strong knowledge of, and experience with, outside recruiting resources including social recruiting
  • Outstanding networking and communication skills
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize- our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • BA/BS degree required
  #LI-ZEN
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Account Executive
  Located in our sunny (sometimes) San Francisco office, our sales team is looking for a bright, motivated and high-performing Account Executive to join our crew. As an Account Executive at Zendesk, you will be responsible for managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota. Sound like you? Read on...
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor's degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-AB1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Development Representative (Zendesk-Sell)
  Passionate about a career in sales? Looking for a doorway into one of the fastest growing industries in the world (SaaS)? We are looking for entry level Inside Sales Representative candidates to join our growing team.
  
  
  Our Inside Sales Representative role offers an environment to learn, practice, compete, and establish a strong foundation that’s invaluable to your career. The focus is on supporting our sales teams with more leads, more closed deals, and more revenue. Your efforts directly contribute to Zendesk’s top-line revenue growth -- providing you a professional development path into a consultative selling, Account Executive position.
  
  
  Why Zendesk Sell?
  • 100% year-over-year revenue growth for 6 straight years.
  • Recognized by Gartner as “Visionary” in the SFA Magic Quadrant.
  • Disruptive force in the enormous $36 billion dollar CRM / SFA marketplace.
  Responsibilities
  • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails.
  • Representing our brand as the first point of contact between Domestic and International C-level executives, decision makers, and influencers.
  • Building credibility and value in our solution through strategic research and preparation.
  • Innovating lead generation processes by taking part in executive leadership meetings.
  Requirements
  • Bachelor's degree from an accredited 4 year university.
  • Intelligence, Character, Coachable, Experience.
  • Focused on a career in Sales.
  Bonus Points
  • Working knowledge of the CRM industry.
  • Sandler, Spin, Challenger, Strongman, Force Management training.
  • Understand and articulate a qualification methodology such as BANT.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Operations Manager (Marketing)
  Zendesk’s COO org is seeking an experienced Business Operations Manager to join our BizOps function in orchestrating company-wide scale. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company. This person will play a crucial role supporting the Marketing organization in developing streamlined processes and leading the execution of mission-critical initiatives.
  
  
  You are a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from requirements gathering and prioritization with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • Ensure process improvements are followed by Marketing leadership, and work in partnership with leadership and their teams to ensure continuous refinement and improvement of these processes.
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the Marketing organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 5+ years of work experience in SaaS or technology company
  • Prior business operations, management consulting or product management experience
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • Proficiency in Google Suite.
  • BA/BS in business or technical degree required, MBA/MSc a plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Channel Operations Manager
  As a Channel Operations Manager on the Global Sales and Marketing Operations team at Zendesk, you will work cross-functionally with our Partner ecosystem, Sales, Marketing, and IT partners to streamline day-to-day operations of our indirect channel by defining scalable processes in a fast growing technology company. You will be working with smart and driven individuals focused on delivering high impact projects.
  
  
  The ideal candidate is an experienced, independent self-starter that can drive projects with sound decision-making skills. You must be detail-oriented, data-driven, and have excellent analytical skills. Creating strategic partnerships within the company while formulating technical system requirements will be a critical success in this role. Software-as-a-service or other subscription-based work experience will be beneficial.
  
  
  Key Responsibilities:
  • Assist with accurately forecasting global partner bookings
  • Support entire operational workflow from partner lead-to-cash, including partner tech stack
  • Define business requirements to any improvements or changes to the partner operations workflow; work with cross-functional teams to design and implement
  • Report and analyze partner metrics and KPIs for Quarterly Business Reviews and day-to-day operations; advise on
  • Track partner performance KPIs and define the review cycle to terminate underperforming or non-compliant partners
  • Respond to partner queries, provide front-level support to partners and partner applicants
  Desired Qualifications:
  • 5-7 years of relevant work experience supporting Partners and Indirect Sales; Operations, Strategy Consulting and/or Business/Systems experience preferred
  • High Salesforce.com aptitude
  • Excellent process documentation and communication skills
  • Bachelor’s degree in Business or related degree
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Channel Sales Manager (Remote - West)
  As a Zendesk Channel Sales Manager your primary responsibility will be to drive revenue growth through our Channel Partners, in the Western half of North America. This is an exciting opportunity to be the CEO of your territory, while building a personal brand and representing an award-winning Customer Experience software platform. You will utilize your exceptional presentation, leadership, and relationship building skills to convey Zendesk’s value proposition to individuals and large groups of sales people, as well as conduct sales trainings. You will work closely with the direct and partner sales teams to ensure successful lead sharing, execution of marketing programs and mindshare generating activities, and be accountable to a partner revenue number.
  
  
  To be successful you will need to possess strong critical thinking skills, have an executive presence, a ‘can-do’ attitude, and an entrepreneurial spirit.  If you have a passion for Channel Sales, understand the value Channel Partners bring to a sales organization, and have a proven track record of quota-carrying success, we want to hear from you.
  
  
  Responsibilities
  • Recruit, ramp and manage new and existing revenue generating partner relationships
  • Develop and leverage executive partner relationships to grow Zendesk mindshare across all levels of the partnership
  • Understand partner business value and how Zendesk adds to it
  • Generate product knowledge, enthusiasm, and passion for Zendesk’s award-winning platform, among partner sales and engineering teams
  • Maintain and execute against quarterly business and partner GTM plans
  • Work with Partner Marketing to develop and oversee marketing and incentive programs that fill the top of the sales funnel
  • Along with Sales Enablement, you will coordinate and execute partner enablement trainings Facilitate communications and deal flow between partners and Zendesk direct sales teams
  • Collaborate with your peers, and channel leadership, to support the overall growth of our channel program by bringing your ideas, experience, and accountability to work every day
  • Think and act as the CEO of your territory
  Requirements
  • 5+ years of experience in SaaS sales or SaaS channel sales management
  • Previous partner experience with VARS and GSI/SI preferred
  • BPO experience a plusExcellent interpersonal and presentation skills
  • ‘Roll-up-your-sleeves’ mentality
  • Strong executive presence and rockstar quota-carrying experience
  • 50% travel (Covers Western Territory)
  • Bachelor's Degree
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Renewals
  Zendesk’s COO org is seeking an experienced Director, Renewals to join our team and play a key role in the success of our renewals function. The COO org is focused on working closely with Zendesk’s leadership team and internal stakeholders to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the business.
  
  
  The ideal candidate for this role is a positive, process-driven, and influential individual with deep SaaS experience. You possess extraordinary quantitative, communications and program management skills that will define, optimize and scale Zendesk’s renewals strategy and practices. You are an experienced leader and people manager, and will build and expand your team to ensure operational excellence. Engaging closely with internal stakeholders, you will develop, deploy and maintain a robust renewals process. You will implement appropriate tools and a renewals reporting infrastructure to deliver insights and analytics that will drive key growth targets. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment and know how to navigate a global and matrixed organization to get things done. You are a highly resourceful individual with strong emotional intelligence, self-motivation, and an effective communicator.
  
  
  Responsibilities
  • Build, manage, and lead a global team of renewals specialists and managers.
  • Passionate about driving Zendesk’s renewal strategy, target setting, coverage modeling, capacity planning and forecasting in partnership with Sales, Operations and Finance.
  • Lead and partner to improve processes related to the renewal motion – including renewal risk, upsell, cross sell, adoption and churn.
  • Improve performance through data-driven insights and reporting that monitors, projects and accounts for results; creating a positive impact on revenue generation and the customer adopt, expand, renew lifecycle.
  • Prepare operational review content to present success to senior leadership; with focus on key drivers of renewal business.
  • Understand renewals day-to-day motion and work directly with our renewal reps to help them with the systems and processes necessary to exceed their goals and targets.
  • Drive new initiatives and programs for productivity and scale (i.e. auto-renewal, renewal rep productivity).
  • Champion and charter Renewals improvement projects, using rapid yet effective methodologies/quality cycles.
  • Partner with BizOps, PMO and IT to define the required Renewals features and functions of the CRM and Customer Success/Recurring Revenue systems and testing/validating changes; working effectively within a plan of record to improve results for the organization.
  • Partner with Sales Enablement to continually define and build required training for the Renewals and Sales team.
  • Benchmark SaaS Renewals industry pacesetters and assess opportunities to transform our business process, practices and operations.
  • Committed to building strong relationships with key functional organizations that enable renewals and adoption (i.e. Customer Success, Sales, Operations, PMO, IT, Finance).
  Requirements
  • 8+ years in an advanced commercial operations role (i.e. Sales, Customer Success) with 3 - 5 years experience leading one of these functions, increasing retention and revenue while implementing commercial analytics and driving operational excellence, preferably in subscription-based software organizations.
  • Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
  • Experience leading a quota carrying sales/renewals team and driving sales productivity.
  • Deep experience with Salesforce.com and Renewals Management/Recurring Revenue Management software (i.e. Gainsight).
  • Excellent verbal and written communication skills, including effective listening; composing clear, concise correspondence, internal policies, procedures, presentations, and reports.
  • Possess a keen business insight with the ability to handle, analyze and track data for a sophisticated and often complex process.
  • Strong analytical skills and can accurately summarize and present complex principles to an executive audience.
  • Demonstrable ability to create, document, implement, measure and enhance processes and procedures.
  • Committed to analyzing and anticipating situations, defining problems and objectives, recognizing alternatives and formulating solutions.
  • Ability to effectively prioritize in complex business structures; thrives when working in a fast-paced, high-growth, results-oriented environment.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Worldwide Partner Programs
  At Zendesk, we understand that our partners are a critical part of our success. And as we continue to grow fast and expand our business, partners will have an even bigger role to play. Our alliances and partnerships to-date have been opportunistic, and span a diverse global group of consulting partners, system integrators, resellers, app developers and technical partners. As Zendesk moves up-market with larger customers we need to formalizing and maturing our partnership strategy, to increase revenue contribution from partners.
  
  
  We are looking for a Director of Worldwide Partner Programs. This is a new role within a new partner organization.  In this position, you will be the architect of Zendesk’s Partner Program and a key contributor of our overall Partner Strategy. Reporting directly to the VP of WW Partners you will be shaping the future of partnerships at Zendesk.
  
  
  Responsibilities
  • You will possess deep expertise in Partner Programs, having designed and implemented program portfolios in other high tech companies. Experience in the SaaS industry is a plus. You bring excellent organizational, communication and analytical skills.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact.
  • You understand partner economics, partner business and what drives partner behaviors and decision making.
  • You don’t need to be an IT expert, but you understand how critical IT is for proper program implementation, and you know what to ask and how to coach the cross functional team.
  • You are flexible and adapt. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • You take pride in a well designed, professionally implemented program. And you enjoy educating your stakeholders and teams, sometimes more than once… , on the benefits of the program and the best way to use it. You have your own ideas, but you value partner and stakeholder input. They make you better.
  Requirements
  • 10+ years of experience in a senior partner programs, operations and/or strategy roles. Prior experiences with $1B+ technology company highly preferred.
  • Demonstrated know how in building, implementing and running Partner Programs.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud.
  • You have worked in Software, Cloud, or Infrastructure such as Compute, Network, Storage. SaaS experience is highly desirable. Deep understanding of the partner ecosystem and the various partner typesExperience building and leading high-performance virtual teams to consistently deliver high impact results.
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • Focused on doing what’s right for the business. Clear and genuine communicator with executive presence and excellent relationship building skills who inspires trust and credibility with all levels of individuals, both inside and outside the company.
  • Ability to handle multiple concurrent projects and drive initiatives in a cross-functional environment.
  • Adept at addressing cultural and geographic differences in global strategy implementation.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Worldwide Partner Sales
  At Zendesk, we understand that our partners are a critical part of our success. And as we continue to grow fast and expand our business, partners will have an even bigger role to play. Our alliances and partnerships to-date have been opportunistic, and span a diverse global group of consulting partners, system integrators, resellers, app developers and technical partners. As Zendesk moves up-market with larger customers we need to formalize and mature our partnership strategy, to increase revenue contribution from partners.
  
  
  We are looking for a Director of Worldwide Partner Sales. This is a new role within a new partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Zendesk via our partner ecosystem. You will be chartered with aligning key sales initiatives to partner capabilities, and then implementing them into the field. Reporting directly to the VP of WW Partners you will be shaping the future of partnerships at Zendesk.
  
  
  Responsibilities
  • Manage implementation, prioritization and visibility of WW Partner Org initiatives.
  • Drive alignment between geographies and functions, by creating the right processes, discipline, communication and prioritization.
  • Define the value proposition and value exchange for each of the partner roles in Zendesk’s ecosystem.
  • Deliver a great partnership lifecycle experience to our partners.
  • Create promotions and initiatives to drive Partner Sales.
  • Own the agenda and cadence of communication for the WW Partner Organization and staff.
  • Overall organizational healthIn partnership with VP of WW Partners and GTM leadership, build and implement our WW Partner StrategyRepresent VP of WW Partners in multiple fronts, being an advocate for the partner business and expanding the partner mindset at Zendesk.
  • Assure right partner mix and contribution is in place, by the use of heatmaps, metrics and reporting mechanisms.
  Requirements
  • You bring a minimum of 10 years of channel management experience, with at least 5 years working in a rapid-growth technology company, in a leadership role.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making.
  • You have worked in Software, Cloud, or Infrastructure such as Compute, Network, Storage. SaaS experience is highly desirable. Deep understanding of the partner ecosystem and the various partner types.
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • Focused on doing what’s right for the business. Clear and genuine communicator with executive presence and excellent relationship building skills who inspires trust and credibility with all levels of individuals, both inside and outside the company.
  • Adept at addressing cultural and geographic differences in global strategy implementation.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact.
  • You are flexible and adapt. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • You enjoy educating your stakeholders and teams, sometimes more than once… You have your own ideas, but you value partner and stakeholder input. They make you better.
  • Track record of successful project management, including the ability to manage multiple projects simultaneously and in-depth, hands-on execution skills.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Executive Briefing Manager
  At Zendesk, our Executive Briefing Center hosts the leadership of our most valued prospects, customers and partners to understand their strategic priorities and ensure we are in the best position to support them. We put our heads together, have meaningful conversations and build better relationships. Our Executive Briefings are the face of Zendesk, showcasing our vision and culture, the impact of our customers and a behind-the-scenes look at our future together.
  
  
  We recently launched our Executive Briefings program at our HQ in San Francisco, and are looking for an experienced Briefing Manager who will host a portfolio of Executive Briefings and grow with us as we quickly expand and scale.
  
  
  As a Briefing Manager, you will drive the executive briefings end-to-end, including all aspects of an Executive Briefing including qualification, agenda consultation, scheduling, production, pre-briefings, notes and reporting. The Briefing Manager role sits centrally with the Briefing Center team in the Office of the CEO. You will advise and align sales, customer success, solutions consulting, marketing representatives and various executive presenters across the company to create a customized, productive, and effective Zendesk experience. And because we’re growing the program, you’ll have the opportunity to partner in developing Zendesk’s version of “white glove” experience.
  
  
  Responsibilities
  • Consult and coach account manager on successful briefing execution from initial briefing request to agenda creation, sourcing discussion leaders, and leading prep and debrief meetings.
  • Build and maintain relationships with account teams, product marketing managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings.
  • Act as point of contact internally & externally before, during and after a briefing, ensuring a consistent Zendesk experience.
  • Support in presentation production as needed in partnership with presenters, account team and graphic design team.
  • Participate in Executive Briefings to ensure execution of agenda and capture/deployment of learnings, notes and follow-up actions.
  • Manage on-site experienceProvide feedback to account teams and discussion leaders re: content and delivery.
  • Support in developing ongoing best practices, and participate in sales and success enablement.
  • Generate reporting on briefing metrics and measures.
  • Provide feedback to our key stakeholders on content development, presenter performance and overall experience.
  • Manage special projects as assigned.
  • Run and manage VIP experiences and Executive Briefings at designated events and on the road.
  Requirements
  • Experience in Go to Market (sales, customer success, solutions consulting, marketing) and/or in an Executive Briefing Center required.
  • Experience working closely with Executives (VP+, C-Suite) internally & of customers required.
  • Consulting background and professional project management experience preferred.
  • Experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer.
  • Passionate about how customer service can transform a business is a requirement - really.
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
  • 5+ years of relevant experienceWillingness to travel.
  • Bachelor's degree required.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Solutions Consulting
  The Solution Consultant Manager is responsible for leading a team of Corporate/Mid Market SC’s through all technical, solution, and competitive aspects of the Zendesk sales cycle.  They must be successful selling to Corporate and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  This team will work with Sales, Marketing, and Product Managers as the technical bridge between Sales Representatives and prospective clients. The SC Manager will oversee the team responsible for the technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  Requirements:
  • Relocation to Madison, WI required.
  • 2 + Years experience managing or leading a presales team of 4 or more.
  • SMB / Mid Market software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills.
  • SMB / Mid Market software selling experience.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills.
  Recommended:
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing Database Operations Analyst
  We’re looking for an Marketing Operations Manager who can bring enterprise-level experience to help define and implement our marketing database management initiatives.
  
  
  As the data steward/evangelist for marketing operations, you would be responsible for defining the strategy for, and ensuring the execution of, initiatives related to data quality, data enrichment, and data unification. This role is strategically and operationally focused on the governance and management of contact data and how it can be leveraged to drive more effective marketing.
  
  
  Responsibilities:
  • Define and execute the strategic initiatives for marketing contact database management.
  • Manage the data acquisition, enrichment and cleansing strategies to ensure optimal levels of breadth, quality and usability.
  • Manage third-party data acquisition and enrichment vendors and tools for sales and marketing.
  • Work cross-functionally to develop or integrate into broader master data management strategies.
  • Partner with sales and marketing teams to understand business needs to build a high quality marketing contact database in support of regional ABM programs.
  • Prioritize initiatives and maintain a roadmap for data management improvements
  • Oversee data maintenance and ensure the accuracy of information in the marketing automation platform, including data standardization and normalization tools
  • Document data sources and flows.
  • Identify gaps and areas of improvement and expansion.
  • Develop reports and dashboards to show progress against benchmarks and goals.
  Requirements:
  • BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • 3+ years of experience with marketing data management, data cleansing, warehousing and unification strategies and tools
  • Advanced proficiency with Excel, advanced marketing and reporting tools, and data sets
  • Intermediate SQL query writing and experience implementing and working with analytics data warehouses (e.g. BigQuery, MySQL)
  • Familiarity with MAP and/or SFA systems, such as Eloqua, Salesforce.com
  • Candidate should be data driven, passionate about delivering exceptional customer experience and interested in leveraging their extensive experience to create a best in class data foundation for marketing
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Named Account Manager
  We are seeking a high-performing Named Account Manager who will have the exciting opportunity to build mind share and adoption within Zendesk’s top customers.  You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk executive team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption.  The ideal candidate will posses both a business background that enables them engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Core Role Responsibilities
  • Manage and develop a subset of Zendesk’s top accounts.
  • Create new relationships and close new business throughout each organization.
  • Drive and close account renewal businessEstablish C-Level executive sponsorship.
  Strategic Account Planning
  • Co-ordinate account planning activity across account base.
  • Develop strategy and objectives for each account in order to align and facilitate best practice for each and every use case and to predict and quantify expansion opportunity.
  • For BPO named accounts, serve as day-to-day liaison between the BPO and Zendesk sales, and develop market initiatives to drive incremental revenue.
  리더십
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive.
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team.
  Manage the Sales Process
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process.
  • Effectively advise and influence customers through consultative selling techniques and relevant marketing campaigns.
  Requirements
  • Bachelor’s degree.
  • Experience selling to VP and C level executives.
  • 6+ years of software selling experience; SaaS experience preferredTrack record of success selling into mid-market and enterprise companies.
  • Consistent track record of success with 6 figure dealsExperience managing and closing complex sales-cycles using solution selling techniques.
  • Track record of over-achieving quota (top 10% in your company).
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are excited about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Business Operations Manager
  Zendesk’s COO org is seeking an experienced Principal Business Operations Manager to join our BizOps function in orchestrating company-wide scale, starting with our Go-To-Market functions (Marketing, Sales, Customer Experience). The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You are a distinguished expert in process design who can bring best practices and frameworks to the business operations team and Zendesk as a whole as we build flexible and scalable process rigor. This candidate will also drive problem clarity, requirements gathering and process design of current and future state flows for the most complex initiatives. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life would include designing process for complex structures across people and technology to support scaling our business and customer models.
  
  
  What you will do:
  • Develop process design frameworks for the bizops team and act as custodian for our most critical processes across the business
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the GTM organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company, 6 of those in a process design or process-centric role
  • Prior business operations, management consulting or product management experience
  • 3-5 years of experience managing teams in a dynamic, cross-functional environment, preferably B2B software companies
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Operations Manager
  Zendesk is looking for a driven Sales Operations Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our Latin America (LATAM) Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  As an analytical and scrappy problem solver and self-starter, this person will use data and qualitative information to help LATAM Sales track and manage the business.  You will help build and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. You should have experience with and enjoy building operational and financial models, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, data warehouses, etc). You will be working highly cross-functionally with our Sales, Finance, Data, RevOps, and other Go-to-Market (GTM) teams.
  
  
  As a key member of the GTM Operations team, this person will help drive new initiatives and make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted partner to the LATAM Sales by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scale
  • Drive and own planning and forecasting processes (FY and long-range modeling, quota and capacity setting, territory carve)
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation
  • Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
  • Support special projects. Structure business problems, evaluate options, implement actionable recommendations, and track success
  Requirements
  • 5+ years of sales strategy & operations experience (MBA, investment banking, strategy consulting, enterprise SaaS experience a plus)
  • Strategic thinker and driver. Strong analytical skills and business acumen. Ability and passion to analyze, set priorities, and solve complex problems
  • Effective, clear, and concise communication skills, verbal and written. Propensity to present clear information to executives, cross-functional teams, and internal customers
  • Data expert. Querying and scoping (SQL, Salesforce), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • A penchant for customer service, patience, and resourcefulness
  • Proficient in Salesforce and BigQuery/SQL
  #LI-FS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Operations Manager (Zendesk-Sell)
  Zendesk is looking for a driven Sales Operations Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our AMER Sell Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  As an analytical and scrappy problem solver and self-starter, this person will use data and qualitative information to help AMER Sell Sales track and manage the business.  You will help build and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. You should have experience with and enjoy building operational and financial models, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, data warehouses, etc). You will be working highly cross-functionally with our Sales, Finance, Data, RevOps, and other Go-to-Market (GTM) teams.
  
  
  As a key member of the GTM Operations team, this person will help drive new initiatives and make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities:
  • Serve as the trusted partner to the AMER Sell Sales by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scale
  • Drive and own planning and forecasting processes (FY and long-range modeling, quota and capacity setting, territory carve)
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation
  • Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
  • Support special projects. Structure business problems, evaluate options, implement actionable recommendations, and track success
  Requirements:
  • 5+ years of sales strategy & operations experience (MBA, investment banking, strategy consulting, enterprise SaaS experience a plus)
  • Strategic thinker and driver
  • Strong analytical skills and business acumen
  • Ability and passion to analyze, set priorities, and solve complex problems
  • Effective, clear, and concise communication skills, verbal and written
  • Propensity to present clear information to executives, cross-functional teams, and internal customers
  • Data expert
  • Querying and scoping (SQL, Salesforce), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
  • Results-driven self-starter with the ability to multitask
  • Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Detail-oriented with a knack for organization and process improvement
  • Comfortable working in a fast-paced environment while dealing with ambiguity
  • Exceptional interpersonal and influence skills
  • Experience driving cross-functional projects end-to-end
  • Ability to negotiate priorities across organizations at all levels
  • A penchant for customer service, patience, and resourcefulness
  • Proficient in Salesforce and BigQuery/SQL
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Business Operations Manager
  Zendesk’s COO org is seeking an experienced Senior Business Operations Manager (Systems) to join our BizOps function in orchestrating company-wide scale, starting with our Go-To-Market functions (Marketing, Sales, Customer Experience) and potentially expanding to other departments. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You are a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from requirements gathering and prioritization with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you get to do every day:
  • Design and build streamlined and optimized business/customer-facing or internal processes in the most critical areas of the business.
  • Apply structure and critical thinking across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Translate business strategy to business capabilities to drive business technology
  • Partner with business stakeholders to improve cross-functional work processes and drive to key decisions, ensuring alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  What you bring to the role:
  • 8+ years of work experience in SaaS or technology companyPrior business operations, management consulting or technology consulting experience.
  • 3-5 years of experience managing teams in a dynamic, cross-functional environment, preferably B2B software companies.
  • Experience with system implementations and the software development lifecycle.
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Problem Solving: Ability to distill complex, multi-faceted topics into an organized, structured approach, bringing order to chaos. Ability to maneuver ambiguity.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly, and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Understanding of how technology strategy supports execution of business goals 
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Marketing Operations
  Zendesk is seeking an experienced Sr. Director of Marketing Operations professional for our global marketing operations and analytics group. This role will be responsible for the execution and operations of our lead management processes and systems, marketing automation solutions, and reporting/analytics.  This role will also lead global reporting on marketing performance and effectiveness including digital, demand funnel, attribution and ROI.
  
  
  The ideal candidate possesses a unique blend of marketing strategy and operations acumen, leadership, agility, and communication skills.  This individual must have a passion for data, metrics and reporting, with an eye of operation efficiency and scalability. This is a hands-on role and candidates must demonstrate the ability to operate and excel at the strategic as well as tactical levels.
  
  
  Core Responsibilities
  • Works with core marketing senior leadership team on strategy, team success and creating a winning culture for marketing operations team.
  • Works with cross-functional leadership and teams to ensure marketing goals are met related to technology and how we require the technology to work in order to meet our customer experience requirements.
  • Drive strong sales and marketing alignment with initiatives and processes that support lead management, improved lead quality, enhanced data quality and reporting.
  • Manage all of marketing operations include Eloqua and SFDC administration, lead scoring, nurture, lead management, campaign tracking, database health, targeting and segmentation plans and alignment with sales operations.
  • Actively monitor, analyze and report on the health of marketing contribution to pipeline, program ROI, customer acquisition and penetration, contact acquisition and activity.
  • Define metrics and dashboarding to measure performance of the marketing and sales team.
  • Drive marketing database strategy: analyzing gaps in our data, contact acquisition strategy, practices that ensure data quality and measuring database health.
  • Partner with Marketing organization for pipeline planning, budgeting and forecasting processes.
  Key Job Requirement/Qualifications
  • MBA Preferred.
  • 10+ years’ experience in marketing and leading teams – with at least 6 years of marketing operations experience in B2B high tech.
  • Extensive experience and expertise with marketing automation and CRM solutions.
  • Eloqua and Salesforce.com experience strongly preferred.
  • Ability to think strategically, but also have exceptional attention to detail in execution. Ability and willingness to be a hands-on leader.
  • Demonstrated results in improving sales pipeline/funnel close and conversion ratios.
  • Results-driven with very strong ability to analyze quantitative data to determine program effectiveness, ROI, forecasting.
  • Must have budget management experience and financial analysis skills.
  • Excellence in organization and planning.
  • Strong team player with ability to develop effective working relationships across organization: regional and global marketing teams, sales, sales operations, IT.
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Platform Architect
  Zendesk, a fast growing web-based customer service and engagement software company, is looking for a Solutions Consulting Technical Architect to support our growing enterprise market presence and continue to build Zendesk awareness and proficiency in the developer community. Zendesk currently provides a set of APIs, SDKs, and Frameworks that allow customers, partners and third party-developers to to develop on top of our core products and embed Zendesk features within their desktop and mobile apps.
  
  
  The Solutions Consulting organization owns the technical relationship with our prospects and customers during the sales cycle. Zendesk’s Developer Platform team and cross-functional partners are responsible for building that platform from a product perspective and leading developer relations marketing, outreach and evangelism. 
  
  
  The Technical Architect with AWS Solutions Architecture experience will work with our prospects and the sales organization to ensure a successful presales engagement, and with our customers and developer platform team to increase adoption of the Zendesk platform as well as evaluate an organization's requirements and make architectural recommendations for implementing and deploying applications on AWS.
  
  
  Responsibilities:
  • Support the Presales and sales teams through complex technical sales cycles
  • Expertly demo our products while highlighting the ease of use,  extensibility and customization of the platform
  • Make more customers successful at building products on our platform through training and proactive outreach
  • Drive public and private app creation and adoption
  • Drive usage and option of our embeddable products -- the Web Widget and mobile SDKs
  • Train and update our internal customers (sales/support/marketing) on our efforts
  • Provide a clear, documented, and supported means of extending Zendesk beyond its core functionality
  • Build meaningful relationships with Zendesk technical partners and internal contributors
  Requirements:
  • You have AWS Solutions Architecture experience designing, deploying, and developing cloud applications on AWS platform, AWS Developer Certified ideal but not required.
  • You’ve built web applications before and are familiar with most current web development technologies
  • Worked with Rest APIs, Web Services, Backend integrations, Database design, Data modeling
  • You are keen about learning new technologies and passionate about telling others about your exploits
  • You have excellent written and oral communication skills. You will blog about technical topics, and frequently talk shop on Twitter, forums, IRC, etc.
  • Experience building community around something you are passionate about (dogs, a book group, knitting -- whatever excites you)
  • You have the ability to work and travel independently with unwavering professionalism and high productivity
  • Bonus Points:
  • Previous experience as a web developer, technical evangelist, technical product manager or other role where both technical and social skills are required
  • Self-motivated with an entrepreneurial mindset
  • Personal interest in technical problem solving and providing innovative, market leading technical customer support
  • A bias towards action and the ability to work well in a fast-paced and constantly changing startup environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Solutions Consultant (San Francisco)
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  • Relocation to Madison, WI preferred
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  보안
  Senior Program Manager, Security Team
  We are looking for a dynamic Senior Program Manager to join our growing Zendesk PMO to drive cross-functional programs for the Security Team.
  
  
  This is a new role leading delivery of key security and compliance programs, which engage a wide cross section of internal and external constituent groups including Product, Legal, Engineering and Audit. You will work closely with the Zendesk CISO, senior Security leadership and staff to determine strategic priorities and programs. You will work with cross-functional teams to define goals and objectives for each strategic program and then execute effectively and efficiently, providing transparency and visibility to all involved team and levels of management. Zendesk’s Security Team is a friendly, global group that manages functions as diverse as product security, security operations, security sales support and security compliance. Our goal is to build trustworthy products and keep our customer’s data secure.
  
  
  What you get to do every day:
  • Partner closely with the Security Team and constituent groups to drive cross-functional programs with executive-level visibility.
  • Bring structure to program definition, requirements gathering, design, implementation and, ultimately, operational excellence.
  • Review security programs and processes, identify opportunities for improvement, and drive the implementation of them.
  • Identify and track key milestones from program inception to program retrospective.
  • Set up appropriate communications infrastructures to quarterly planning and individual program execution.
  • Anticipate areas of risk and determine ways to mitigate them.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Live and breathe these words: Streamline, communicate, fill gaps, facilitate, and negotiate.
  • Positively impact the effectiveness and efficiency of program team members.
  What you bring to the role:
  • Proven track record of setting up, defining and leading driving cross-functional programs for a fast-paced software company.
  • Minimum of 5 years in a Program Management role.
  • Experience working with and supporting a security team, and managing programs that increase the security of a service or software product, protect customer data or reduce overall business risk is greatly welcomed.
  • Able to get to the heart of a problem and mobilize the right people to solve it.
  • Extremely strong collaboration, planning, and prioritization skills.
  • Facilitator of efficient and productive meetings that people look forward to attending!
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them.
  • Exceptional time management skills.
  • Ability to follow and positively influence Program Management Office best practices.
  • Experience with: Atlassian tool set (JIRA, Confluence).
  • Experience supporting security engineering programs, such as vulnerability management, bug bounty programs or security testing, or experience supporting compliance and audit preparation and assessments is not required, but a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Security Engineer, Product Security
  Are you passionate about application security? Are you ready to secure the public cloud? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers.  We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  What you get to do every day:
  • Grow our established bug bounty program into a highly visible, industry leading program by increasing researcher engagement, driving vulnerability management between Security Researchers and our global Engineering teams, analyzing trends in vulnerabilities and leveraging the bug bounty program to push for systematic fixes to common vulnerabilities.
  • Work with Zendesk Engineering to secure all customer facing applications, including cloud services, web and mobile technologies.
  • Assist in the vulnerability management process including triaging identified vulnerabilities and tracking them through the vulnerability lifecycle. Work with Engineering to mitigate potential threats/vulnerabilities.
  • Be the voice of Zendesk Security while responding to customer security questions and issues. Respond to incidents/breaches as needed and work with teammates to investigate them.
  • Perform threat modeling and review software design in partnership with Zendesk Engineering. Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  • Work on a globally distributed team in a fast-paced and flexible environment.
  What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study.
  • At least 5 years of application security experience, plus experience mentoring junior staff.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Penetration testing experience/ability to verify common web vulnerabilities.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills.
  • Great verbal and written communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position