Job Openings

• Accounting, Finance & Legal
  Assistant Controller (Senior Director)
  We are looking for a leader to join the accounting team to drive scalability and operational excellence. The role will lead a growing team of 15 and is responsible for the worldwide close process. You are a great teammate, a builder, and a mentor, with track records of scaling the accounting function through fast growth and strong working knowledge of accounting systems, processes, US GAAP, and internal controls. 
  
  
  Principal Duties and Responsibilities:
  • Lead and mentor a premier team to support the company’s rapid growth and the career development of team members
  • Responsible for the global close process and related reporting, including revenue recognition, general ledger and international reporting
  • Actively drive efficiency through automation and streamlining accounting processes especially for quote-to-cash
  • Work outside of the box, meaningful status quo when there are areas for improvement and dedicatedly drives a solution.
  • Work closely with the technical accounting team to drive implementation of new accounting standards
  • Partner with Internal Audit to align with ICFOR requirements
  • Maintain the relationship with external auditors, provide pragmatic solutions and alternatives to challenging audit requests and inquiries
  • Collaborate with stakeholders in and outside of finance to build scalable processes to support growth
  • Benchmark and coordinate with industry peers on standard methodologies related to accounting, systems, policies, and processes
  • Participate in key strategic initiatives and assist with other ad hoc project
  • Interact with senior executives and board regarding financial matters as needed
  Qualifications and education:
  • 10+ years of relevant work experience driving the corporate accounting policies and processes
  • Proven record of mentoring and developing high performing accounting teams
  • Problem solving and decision-making capacity in a high growth environment Passionate and persistence about operational excellence
  • US public company experience
  • Certified Public Accountant (CPA) is required (active or inactive status)
  • Bachelor’s degree in Accounting or Finance
  • SaaS or Software Company revenue experience
  • Experience in leading successful system implementations for growth and scalability
  • Strong technical accounting background with a thorough knowledge of US GAAP, SOX 404, and SEC reporting standards
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment, manages competing priorities, and adheres to tight deadlines
  • Ability to work effectively with all levels of an organization, from clerical staff to executives, and manage relationships with external parties
  • Experience with NetSuite preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Development Manager, Strategic Partnerships - Zendesk for Startups
  Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 130.000 customer accounts globally, and we've been working with the world’s most disruptive startups since their early stages, like: Airbnb, Uber, Instacart, Coinbase, Nubank, Limebike and Deliveroo.
  
  
  As the Business Development Manager, you’ll be responsible for the end-to-end development and deployment of the Zendesk for Startups partnership strategy. This role will focus on creating and executing a partnership model to attract and engage with venture capital firms, investors, accelerators, and other leading tech stack providers, that work directly with startups, with the goal of bringing more high potential startups to our platform and delivering value back to our partners.
  
  
  This includes working closely with our cross-functional team to develop strategy, scoping potential partnerships, negotiating contracts, and developing deep relationships with external parties.  Zendesk Startups Initiative team is part of the Office of the CEO.
  
  
  The successful candidate will have experience managing external business relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and be able to put structure to nebulous, unstructured problems.
  
  
  Responsibilities:
  • Lead global startup partnerships program, design and execute a program to attract and engage with venture capital firms, investors, accelerators, and other leading tech stack providers
  • Manages a wide range of partner relationship end-to-end, from initial scoping, to negotiations, launch, and ongoing engagement
  • Develop and maintain a network in the venture capital community
  • Nurture worldwide community of partners through events, content, newsletter and other touch points
  • Work closely with cross-functional team to support ongoing relationship with partners, including success, sales, marketing, product, comms, corporate development and, tech alliances
  • Implement necessary analytics to measure impact of the program
  • Develop assets to empower partners to position Zendesk platform as a must solution for their portfolio
  • Conduct portfolio review to ensure all startups from premium partner portfolio are set to success
  Requirements:
  • At least 5 years work experience in business development working in the venture capital and startup ecosystem
  • Strong project management skills and an ability to multitask without getting frazzled
  • Able to prepare, present, and revise budgets
  • Strong negotiation and marketing skills
  • Knowledge of the venture capital and startup market
  Who You Are:
  • Passionate about technology startup and the venture ecosystem
  • Has a strong network with the General Partner/Limited Partner/Founder community
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation
  • Authentic relationship building skills and extremely self-motivated and success driven
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Central Shared Services Director
  At Zendesk we create software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 125,000 organizations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.
  As a result of our growth and scale, we're now seeking a Central Shared Services Director to join the experienced team. You’ll be responsible to drive Zendesk’s shared services vision and roadmap to improve efficiency and effectiveness that provides more value to the business as we face accelerated growth and growing demand for Zendesk products. In such an ever-changing environment such as ours, it’s essential that you will be organized, detailed, have great people leader mindset whilst being a hands-on manager. You possess the flexibility to shift tasks quickly in a rapidly evolving environment with high-tech experience being a plus. This is a great opportunity to join an exciting, high-growth company at the managerial level.
  
  
  Job Responsibilities:
  • Architects, implements and leads organization-wide Shared Services vision and strategy, including methodology, roadmap, capability development, training, deployment, and sustainability.
  • Roadmap Management: Establish and handle a lean governance workflow around the portfolio, including new technology initiatives review and prioritization mechanism with a quarterly cadence. This governance workflow needs to include sound decision-making processes around all above topics.
  • Delivery Management: Drive the successful delivery of the Shared Services programs within the portfolio. Establish and maintain a cadence-based reporting mechanism.
  • Partners heavily with business leaders to create and embed a culture of continuous improvement as a standard operating practice. Ensures all areas receive appropriate support to further continuous improvement efforts.
  • Supports cross-functional teams in the development and deployment of a SS roadmap to make step-level changes in performance (productivity and other Key Performance Indicators).
  • Coaches, mentors and provides general support/leadership to the organization on the use of Lean and Six Sigma continuous improvement tools.
  • A desire to motivate change and make an impact on business outcomes and productivity via value stream mapping to define current and the transition to the future state.
  • You'll bring your operations "smarts". Bringing in much-needed structure and process to an ever-changing, innovative and entrepreneurial led environment.
  • Have a knack for thinking creatively and have a "less is more" approach to scale moving forward.
  • Run all Risk and Compliance for Global Shared Services
  • Seek consensus from the Executive Leadership team
  • Be a Champion for our Shared Services RPA, Digital & IT systems - Business Case, Identify, Implement and roll out across the organization.
  • You have subject matter expertise and demonstrated project experience within Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimization
  • Understand vendor landscape
  • Financial modeling and/or business case development
  • Ability to analyze and apply insourcing and outsourcing trends
  • Model the Zendesk culture and values, apply inclusive change management process, and foster a strong and positive workplace culture.
  • Bring passion and deep expertise that positions you as an inspirational role model and leader
  Requirements:
  • BS/BA in Business or IT/Management informations systems or Finance
  • 10-15 years of experience in areas of transformation and delivery leader in a Shared Services environment. An MBA or advanced degree is advantageous
  • Demonstrated ability to creating and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
  • Demonstrated success in translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
  • Experienced in identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
  • Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
  • Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business inter-action.
  • Ability to drive both definitional and implementation phases in a self-defined pace. Independent way of working, prioritizing and delivering against a set timeline.
  • Strong spoken and written English skills
  • Ability to travel to Shared Services locations as needed
  • Strong project management and change management experience.
  • Strong strategic thinking coupled with strong analytical and influencing skills
  • Senior Executive leadership and Management level capability
  • Experience in working with US MNC particularly in a shared services environment would be beneficial
  • Proven experience in understanding regional and global complexities
  • Adhere to deadlines in a changing environment
  • Must be a great teammate with the ability to engage with different, cross-functional teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Analyst, Strategic Finance & Analytics
  The Strategic Finance and Analytics team is looking for someone who is passionate about data! We need someone who has the right blend of technical ability and intuition for business to deliver key business insights to our leadership, including the CFO and C-Staff. In this role, you will develop a keen understanding of Zendesk's business drivers.
  
  
  On a day-to-day basis, you will play a role in solving complex problems and serve as a constant check on the health of our business. You will help be responsible for the measurement and regular reporting of our operational and financial critical metrics, to both internal and external audiences. You will produce takeaways and insightful recommendations that will be packaged in clear, impactful presentations that tell a story through data.
  
  
  About you:
  • You’re intellectually curious and like to search for context and insight behind the numbers
  • You have strong analytical and critical thinking skills
  • A strategic thinker who can see the big picture, and granular details as needed
  • We need an excellent teammate!
  • You have an aptitude for framing business questions with data
  • You have validated verbal and written skills with the ability to communicate well across different audiences
  • You are a self starter with an indestructible work ethic who thrives working in a dynamic, fast-paced environment
  • Ability to distill and articulate complex topics to all audiences
  Responsibilities:
  • Regularly report findings and significant metrics to leadership, including C-Staff, to help guide decision-making
  • Work with cross-functional teams and participate in analytical efforts to refine/align business definitions, investigate high-demand issues, highlight accomplishments, identify challenges and craft actionable recommendations.
  • Breaking down challenges into key components
  • Design analytical & operational approaches to determine solutions
  • Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
  Requirements:
  • Deep understanding of SQL; professional experience with data analytics and front-end reporting tools (Tableau preferred)
  • Expertise in Excel, building operational dashboards and developing executive-level presentations (PowerPoint)
  • BA/BS in an analytical field (e.g. Computer Science, Engineering, Mathematics, Business or related field); 4-5 years similar work experience
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Financial Analyst
  Zendesk is looking for a Senior Financial Analyst to make an impact on the trajectory of the Sales organization. As an integral member of the Finance team, this role provides for the opportunity to dive deep into analytics critical to the group’s success and aid strategic decision-making. As the SFA, you will be responsible for providing financial visibility and analytical support, driving investment recommendations, and developing actionable management reports. 
  
  
  Job Responsibilities:
  • Monthly, quarterly, annual and long-range planning, including headcount, expense and revenue planning
  • Understand revenue and cost business drivers and monitoring results, including variance relative to plan, trend / scenario analysis, identification of key performance indicators and investigation of abnormalities
  • Analyze financial data and provide timely and accurate financial recommendations to management with specific focus on trends, risks and opportunities
  • Assist the Senior Manager with partnering with Regional Sales VP to understand their business needs and their respective financial / strategic long and short term impact
  • Partner with the Senior Manager in supporting the Regional Sale VP with developing and building financial and operational models / frameworks / metrics to drive operational rigor and accountability
  • Streamline and standardize reporting and planning processes through automation, consolidation and quality improvements
  Qualifications:
  • 4+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a dynamic industry
  • You are an advanced user of Microsoft Excel
  • Experience with financial systems a plus (i.e Hyperion, Netsuite etc)
  • Experience querying large data sets using SQL a plus
  • Strong analytical aptitude and problem solving skills with financial modeling, data mining, accounting and finance experience
  • Strong oral and written communication skills with the ability to influence and impact business results across teams
  • Experience working with tight deadlines and successfully leading multiple priorities simultaneously with minimal direct supervision
  • Excellent attention to detail
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Analyst Relations
  Zendesk is looking for an experienced and passionate Senior Manager, Analyst Relations expert with strong industry analyst relationships and a deep understanding of the SaaS industry. Reporting to the Director this role will manage Zendesk’s analyst relations program and maintain ongoing relationships with industry analysts.  This person will also support communications and marketing initiatives with analyst research and industry validation.
  
  
  Responsibilities:
  • Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Build strong industry analyst relationships and lead ongoing briefings with executives.
  • Be a strong driver in shaping and influencing analyst research agenda and coverage, and share relevant research throughout the company including in marketing, communications, sales and product.
  • Manage the annual Gartner Magic Quadrant and Forrester Wave evaluation processes to ensure a true leadership position. Work with our customer reference team  to coordinate customer involvement in analyst research and major evaluations.
  • Proactively uncover and share new customer examples that are noteworthy, and build trusted relationships with key reference customers.
  • Manage Zendesk listings on top software review sites, such as Gartner Peer Insights, and develop campaigns to drive more positive reviews and competitive positioning.
  • Create marketing campaigns to leverage analyst reports, review site rankings and customer examples in lead generation, launches and communications/PR Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Prepare, write and edit analyst presentations and materials, contributed stories, press releases, quotes and case studies.
  Requirements:
  • Solid industry analyst and media relationships, and the placements to prove it.
  • Track record of flawlessly executing on analyst relations, PR and reference programs.
  • Excellent oral and written communications skills, with a knack for tying product and company developments to larger industry trends and research.A precise grammarian and expert at AP style (writing samples required).
  • Outstanding interpersonal, project management and prioritization skills--both internally and externally.
  • Unfazed by constant change and quick to adapt to new challenges.
  • An eye for simplifying complex topics and technologies to their essence, and the curiosity and drive to discover newsworthy informationA minimum of 8 years of tech AR, public relations and/or customers reference experience.
  • SaaS B2B experience preferred.
  • A minimum of a bachelor’s degree
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Senior Product Designer, Design Systems
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create—design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  A self-starting senior designer with an impeccable sense of beauty and craft, who will elevate our product’s aesthetics and usability. Your standards are pixel-perfect, with exceptional interaction design and an eye for accessibility, localization, and motion. Detail oriented, you see patterns in seemingly disparate situations. You’re in your happy place when you’re cranking away on components.
  
  
  In the face of ambiguity, you empathize and collaborate with end-users and stakeholders to create robust systems that are clear and elegant. You understand the value of taking time away from the artboard to focus on relationships and clearly communicate our design system to cross-functional partners. You appreciate the value of rigorous consistency coupled with the ability to remain flexible enough to accommodate critique and change—a Zendesk core value we call “humblident.”
  
  
  What you get to do every day:
  • Be a key player on a small-but-mighty team that makes an outsized impact
  • Fill out our product design system, “Garden,” elucidating element usage, patterns & anti-patterns, and visual layouts
  • Own components from start to ship to iteration—you know there is no “finish”
  • Document your design process and write documentation that helps designers get the most out of Garden
  • Pair with creative developers on Zendesk’s component system, where Garden patterns become working artifacts precision-engineered for web usage
  • Connect with global design, product, and engineering teams to establish UI pattern usage and best practice
  What you bring to the role:
  • Deep knowledge of modern, emerging web UI patterns and design tools
  • 5–7 years of professional experience designing consumer or SaaS applications
  • The ability to easily understand the ramifications of design decisions on a global level
  • Enthusiasm for collaborating with our global design and engineering teams
  • A keen eye for visual nuance coupled with an empathy for generating accessible UI
  • The ability to rationalize UI design choices, along with pragmatism when visual conflicts require alternative approaches
  • An understanding of web implementation technologies.
  • No coding required, but an ability to converse with developers about implementation details is essential
  • A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of precision component and system designs from inception through design delivery
  • Nice-to-haves: previous design systems expert
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Brand Designer
  The Zendesk Brand is a vital part of our company, and keeping it fresh is an important job. We take this job seriously, but approach our work with charm, humor, and a touch of weirdness.
  Some typical projects for this role include: branding, advertising, and web design. Some not-so-typical projects include: train wraps, sock designs, pride floats, and puppets. Take a look at our Instagram to see some of the work we’ve been up to.
  
  
  What you’ll do:
  • Concept and design projects for the outward facing Zendesk brand
  • Work with cross-functional teams, collaborating with Designers, Copywriters, and the Video Team, from ideation to execution
  • Present design solutions to stakeholders, defend design decisions, and incorporate feedback
  • Help build the Zendesk brand and push it into new territories
  Qualifications:
  • 5+ years working as a designer
  • Strong sense of design principles, typography, layout, and conceptual skills
  • Comfortable adapting to and building on Zendesk’s brand and design system
  • Ability to think creatively and be able to drive new ways to visually support everything from broad strategic concepts to design functionality
  • Capable of articulating design concepts
  • Excellent organizational and communication skills
  • Can-do, positive, ready to work attitude
  • High degree of accuracy and attention to detail
  • Self-starter, someone who doesn’t wait around for projects to want to create or improve something
  • Up-to-date with all current design technologies/trends and developments
  • Competence in Adobe Creative Suite. Sketch is a plus (we’re happy to teach you)
  • A strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs that you have developed from start to finish
  • Nice-to-have: Skill or passion in any creative area beyond digital design, ex: illustration, prop-making, paper-craft, painting, photography
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  고객 성공
  Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk-Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk-Sell is an amazing place to work for ambitious and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Customer Account Manager at Zendesk-Sell?
  • You will own your customer portfolio consisting of the world’s mostdynamice sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of Sell customers ranging from Small to Mid-Sized businesses. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a dedicated and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT partners.
  • Collaborate, when necessary, and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Oversee Support requests and ensure timely resolution
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 3+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience
  • MBA
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
   
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to get results, product adoption and ensure retention
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to improve our customer’s experience
  • Thrives in a dynamic environment and works actively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Passionate about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Dedication to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Executive
  As a member of our Customer Success team you will advise and guide our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the return on investment out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world-class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • You are passionate about technology with proven technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • You have a love for collaboration and dedication to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant, Chief Customer Officer
  Zendesk is looking for a highly organized Executive Assistant to our Chief Customer Officer, who oversees Customer Experience (CX) at Zendesk. The CX teams that report to the CCO are Customer Success, Customer Advocacy, and Professional Services.
  
  
  Working closely with the CCO every day and the Business Operations team that supports the CCO, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require her attention. You have excellent verbal, written and organizational skills. You have a consistent track record of success in supporting a C-level executive in a fast-paced, dynamic work environment. You are high energy with a fun-loving, empathic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency.
  
  
  This role will report into the Business Operations team and as such, will be exposed to wider business context, be part of a tight-knit team and learn adjacent skills to run special projects for the CCO and team.
  
  
  
  
  Responsibilities:
  • Maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CCO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize CX management, all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for the CCO in a proactive, fiscally alert manner
  • Assist in coordination for various CX events such as Relate, our global user conference
  • Ensure and maintain confidentiality of all appropriate communications and documents
  • Organize and update the CCO’s files (hard-copy and electronic) as needed
  • Manage CCO’s ad-hoc projects (community service programs, etc)
  • Support the CX leadership team as needed on projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with the Office of the CEO and other functions to manage customer executive visits to San Francisco
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Business Operations & EA team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred
  • 2+ years of proven success supporting a C-level executive in a dynamic and growing environment
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and attention to detail
  • Handle sensitive and confidential information
  • Incredible time management skills and able to handle multiple competing priorities and to constantly re-prioritize
  • Need to be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Excellent project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software.
  
  
  The Sell team is a small and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Principal Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations
  • Be on the cutting edge with Sell’s largest and most strategic customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy
  • Oversee customer training and change management plans
  • Lead customer Steering Committee and Stakeholder meetings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements
  • 7+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager
  • Strong understanding of CRM and Sales Automation technologies
  • Previous experience working in Technology. Preference is given to business application software
  • Deep passion for driving value to customers
  • Experience directing cross-functional Customer teams
  Bonus Points
  • Previous Sales or technology Professional Services/ Implementation experience
  • MBA
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Senior Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience.
  • MBA.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Startups Success Manager - Zendesk for Startups
  Zendesk for Startups is a business unit focus on crafting better experiences for Startups looking to optimize their customer experience with Zendesk products. Zendesk has more than 130.000 customer accounts worldwide and we've been working with the most disruptive Startups since their early stages like: Airbnb, Uber, Instacart, Coinbase, Brandless and slack.
  
  
  Our Customer Success team advises and guides our wide array of Startups customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Who You Are:
  • Passionate and knowledgeable about customer experience and service, with a global mindset and empathy for Startups and the challenges their customer support teams
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their CX career
  • Partner across the Zendesk organization to ensure all parts of the organization maintain alignment and continue to evolve as we grow our initiatives to Startups
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation
  • Self starter with new programs and software; knowledge of the Zendesk product, or comparable solutions
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Engage with Startups in a variety of forms, such as presenting workshop, account success, industry expertise and more
  • Creation of a curriculum of workshop tailored for fast growing startups
  • Help Startups engage better with Zendesk products
  • Be a resource to the team on customer service industry trends so that you can participate in configuration review development and presentations
  • Partner with global Customer Experience leadership to align and expand on global strategy, in a way that balances Startups with organizational simplicity and consistency
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Commitment to building a world-class, enterprise-class global customer experience together
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Data & Analytics
  Senior Analyst, Customer Health
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation. Our service allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  
  
  As the Sr Analyst, Customer Health you are responsible for supporting our business partners in the GTM organization with providing analytics and insights that measure the health of customers. In this role you will perform analyses and build solutions that help a variety of teams. This includes helping Retention Marketing and Customer Success understand what types of customers are at high risk of churning, and Sales and Growth Marketing understand which customers have high likelihood of upgrading to a higher plan.
  
  
  You will also ensure that the outputs of existing and future machine learning models built by our data scientists are meaningful and consumable for Sales, Marketing and Success. You will provide insights to data scientists that informs model building or retraining, validating model outputs. This enables business partners to understand and use model outputs, and provide insights derived from model outputs. As the bridge between data-savvy and customer-savvy teams, you are capable of speaking both languages and facilitating partnership across groups with different priorities.
  
  
  Responsibilities:
  • You will deliver insights, tools and solutions that ensures that Marketing, Sales and Success are targeting and contacting the right customers
  • Analyze customer data from product warehouses, Success programs, Support, Finance, and Sales ops. You will partner with customer-savvy business leaders and their teams to identify the signals of health and the current deficiencies
  • Support our Enterprise Data science team to help them develop the best models possible that address our most challenging and critical customer issues
  • Design, build, and manage the necessary reports and dashboards to deliver the customer success and marketing teams with the data they need to consume model output
  • Broker data discussions across various business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us
  • Support GTM business teams with ad-hoc data delving that will substantiate or disprove health-related hunches, and craft work-lists of at-risk customers to drive high-urgency solutions
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our models are properly classifying our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies
  • Track, prioritize, and project manage any additional reporting/data based projects
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 5+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills. Familiar with BigQuery and data visualization tools
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry
  • You produce on-time and quality data deliverables, with a knack for visualization and/or process design enabling the recipient to achieve their business objective quickly (and enjoyably!)
  • You possess a well-established personal processes to handle multiple requests from varied partners. You maintain clear priorities, adjust when needed, and are enthusiastic throughout the process
  • You have strong communication skills, both written and oral. You also have the ability to listen and understand root needs across various business units, each with their own perspectives on our customer experience
  • You are a seeker of insight, who is driven to use data that allows the business to take action and radically improve customer experience
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value. Using data to do this over and over at scale for a demonstrable impact
  • Interested in building advanced data skills, particularly in machine-learning and big-data
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Associate Software Engineer, Notifications & Queuing
  We are building a feature development team for real-time features in the Zendesk Support product. With thousands of Support agents using the product at the same time, real-time features are necessary to keep agents organized.
  
  
  The team will own features full-stack with a focus on integrating with pub-sub messaging systems. There are opportunities to improve existing real-time features, introduce new features, or completely re-architect the system.
  
  
  We are looking for engineers who are interested in tackling the challenges of this space, with a passion for building reliable systems that scale. Imagine working on infrastructure that supports 80,000 clients at any second!
  
  
  What you get to do:
  • Work full-stack across a Ruby on Rails/Node.js backend and React/Ember.js frontend writing and reviewing code, adding automated tests, and launching new services.
  • Participate hands-on in all phases of the software lifecycle in defining, designing, prototyping, implementing, shipping, and maintaining projects.
  • Enjoy ongoing professional development via pair programming, code reviewing, mentoring, and feedback.
  • Triage and investigate live issues in production to identify the root cause, resolve the issue, and plan for future improvements to the system.
  • Take ownership of code in our domain to make it more scalable, reusable, and maintainable.
  • Be an active participant in the team process and culture. Think critically and provide feedback to improve the team.
  What you bring to the team:
  • You are curious, proactive, and self-motivated to learn and have a can-do attitude. You don’t shy away from trying something new and seeing how it goes.
  • You are constantly learning about what you don’t know and how to improve your contributions to the team, following leadership and taking cues from other engineers as appropriate.
  • You actively participate in and effectively communicate your thoughts in code reviews, design discussions, candidate debriefs, and discussions about the team process and deliverables.
  • Experience with relevant technologies (as listed below) is preferred but can also be learnt on the job.
  Nice to have:
  • Experience with distributed systems, stream processing, and serverless architecture.
  • Experience with socket.io, WebSockets, Server-sent events.
  • Experience with modern web technologies: Ruby on Rails, Node.js, Redis, Memcached, Git, NGINX or similar.
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL).
  • Experience with relational databases and SQL (preferably MySQL).
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead (Relational Storage)
  Zendesk is looking for an experienced Engineering Team Lead to join our team of storage infrastructure  engineers. If you are a seasoned engineering leader, with a passion for making data driven decisions, observable systems, and you have experience in delivering scalable storage infrastructure to an engineering org with diverse goals we want to talk to you!
  
  
  You will utilize both your leadership and your technical expertise to guide and enable the teams of hardworking engineers.  As a leader of the storage foundation team you’ll ensure that the team is shipping architecturally-sound software at a regular cadence and enabling the roadmaps, success, and velocity of engineering teams across the company by building internal service platforms, automation, and self-healing systems.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented software engineers
  • Provide the team with career mentorship and regular guidance
  • Influence sound architectural decisions for storage infrastructure at Zendesk, balanced by the reality of our business strategy and needs
  • Keep the team up to date on important engineering, business decisions, and the goals
  • Participate in all phases of the software lifecycle including being a principal collaborator with product managers, security and compliance, and engineering leaders to define product specifications
  • Create the processes that are right for your team, and make sure they’re followed.
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Proactively seeking out and help engineering teams to achieve their goals as well as looking towards the future to find opportunities to improve infrastructure and code
  • Work in a dynamic, agile team where standard methodologies for delivering excellence and high availability software is everything
  What you bring to the role:
  • A minimum of 5 years of progressive experience in software development including time building infrastructure and services in a  SaaS environment
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Golang, Java, Ruby, and Python)
  • Experience decomposing monolithic datastores for service oriented architectures
  • Experience building datastore automation, self-healing systems, and architecting storage systems with high reliability
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong skills in instrumenting datastore observability and performance tuning (relational storage systems ideal)Verifiable contributions to open source software are a plus
  • Possesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Understanding of usage analysis, resource consumption, cost analysis
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead, Foundation Analytics
  At Zendesk we create software for better customer relationships. Empowering organisations to improve customer engagement and better understand their customers. Headquartered out of San Francisco and with more than 110,000 organisations in 150 countries using Zendesk products, we serve more than a billion users all over the globe. Learn more atwww.zendesk.com.
  
  
  As Zendesk has grown over the past ten years, we have continued to innovate and expand our product suite. We are looking for a talented Team Lead to join the Zendesk Data team and help us build the next generation of data foundation systems & products! The Zendesk data team is responsible for implementing a globally distributed reporting and analytics infrastructure.  We provide the foundation for analytics, machine learning and we work closing with data product teams.
  
  
  As a Team Lead, you will be responsible for managing a small and growing team.  You are responsible for hiring future talented data engineers, managing your team’s health and meeting regularly 1 on 1 to mentor and coach your direct reports. You will lead and guide the team to build and design future data systems, identifying scaling issues early and architecting solutions around them, negotiating on product features to avoid problems, and proactively advocating and educating colleagues in good software engineering practices.
  
  
  What you get to do every day:
  • Create an environment that is conducive to happy and productive work for your team
  • Support your team members in their individual goals - technical, career and personal
  • Work closely with a cross-functional team to shape the future of the product
  • Participate in all phases of the software lifecycle, from design to delivery
  • Help your team to continuously improving productivity
  • Contribute to technical discussions when needed
  What you bring to the role:
  • 8+ years of data engineering experience with very large datasets
  • 1+ years managing and leading software engineering teams
  • Good understanding of Hadoop, MapReduce, Spark and SQL
  • Enthusiasm for solving tough data platform problems and data driven product
  • A background in shipping high-quality data products
  • Great communication and collaboration skills
  • A passion for sustaining a healthy and effective work environment
  • A team first mentality
  Nice to haves:
  • Experience building Machine Learning powered products
  • Experience with Ruby, Python, Scala or Javascript
  • Experience building data intensive applications
  • Working at really big (think global!) scale
  • Commercial AWS knowledge
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Architect
  As a result of increased growth in our products and engineering organization, we are now seeking an Enterprise Architect to join our team. With more than 700 engineers working across a diverse cross-section of the Zendesk technology platform and product offering, there’s plenty of interesting challenges to tackle!
  
  
  You’ll enjoy working on web applications at global scale, upskilling teams and helping our efforts to find product-market fit. You’ll work in close partnership with our Product and Engineering management to create measurable value for the customer, whether at the UX, performance or scalability level.
  
  
  You will also take a key role in representing the Zendesk engineering team on the global stage within our technical leadership community.  You’ll help guide technology choices across all aspects of Zendesk’s development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience. While you won’t have direct reports, there’ll be ongoing opportunities to mentor across the wider Engineering team working with technical leaders at all levels.
  
  
  What you get to do every day:
  • Work with our Operations, Security, and Product Management teams to design and deliver high-quality products that exceed expectations.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede the execution of plans. Work with Product Engineering teams to formulate creative solutions for tackling these issues before they become bottlenecks.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk.
  • Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Provide expertise, influence, advice and mentorship to engineers at all levels. Support and develop technical leadership capabilities across our rapidly growing Engineering cohort.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Actively contribute to the development of agreed standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with a high data volume, globally available, web application.
  • Experience with Ruby, Golang, AWS, or GCP (Google Cloud Platform) plus experience of Agile methodologies.
  • You'll embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you’ll be a champion of collaboration and effective teamwork.
  • You'll be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions. You’ll also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions.
  • You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  • A dedication to continual self-development.
  Perks include a competitive salary package as well as stock, comprehensive (family) health insurance, a fully stocked kitchen and nordic-chic offices around the globe! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Product Manager, Infrastructure
  We have recently combined our Operations and Infrastructure Engineering teams into a new Foundation Engineering team who are responsible for building and maintaining the platform upon which Zendesk Engineers build products for our customers.
  
  
  With over 500 engineers at Zendesk and 100 on the Foundation team, we are at the point where we need a Product Management function within the team to ensure that we’re building the things that are most valuable to our “customers” (the engineers at Zendesk). Currently much of the PM function for the Foundation team lies with our technical architects and engineering managers. Your job will be to help augment them in this area, and dive deep with 1-2 teams.  You will be partnering with Zendesk GM and partners to ensure Foundation team projects and technology roadmaps are aligned with the business needs. You will ensure Zendesk engineering teams are using existing Foundation team tooling and infrastructure effectively and building scalable long term technology architecture.
  
  
  A big focus for this role will be helping to guide the Foundation team’s transition from a request-based interaction model with the rest of the organization to a truly self-service model. We envision a future where the Foundation team is responsible for building infrastructure, then allowing any engineer in the company to make changes via the tools/products (APIs/Interfaces/SDKs) we provide. In a few years we anticipate there will be more than 1,000 engineers at Zendesk, and we need to become more efficient to ensure we’re not blocking teams from building phenomenal products for our customers.
  
  
  The Foundation engineering team is made up of the following teams:
  - Cloud
  - Edge
  - Compute
  - Storage
  - Analytics
  - Data Center & Network
  
  
  You will find yourself regularly:
  • Listening & engaging with our global engineering team and key partners (GM, Product Managers and technical leaders) to ensure that we’re always focused on delivering the most value to the business.
  • Conducting research into existing and potential future solutions.
  • Working through deeply technical problems and distilling them into requirements.
  • Aligning with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback and data.
  • Working with engineering managers to make the right prioritization decisions.
  • Taking engineering managers and engineers along for the journey as your conduct research and capture feedback.
  • Communicating direction and progress to the broader organization.
  • Directing the creation and maintenance of documentation, guides, and tutorials.
  • Working with a team of passionate technically minded individuals.
  You can demonstrate:
  • 3+ years working as a Product Manager, Technical Program Manager or equivalent capacity on infrastructure focused products.
  • 4+ years of Software Engineering or Systems Engineering experience.
  • Experience in building or managing systems software components like data storage and caching systems.
  • Experience working with a globally distributed team.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs.
  • Experience developing products with a focus on reliability, scalability, and interoperability.
  • An understanding of systems thinking and an ability to anticipate and plan for failure.
  • An ability to travel quarterly to work with the global teams.
  • Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketplace Operations Associate
  At Zendesk, we understand that our partner and developer ecosystem are a vital part of our success. As we continue adding new apps, integrations, and partners to the Zendesk Marketplace, the need to streamline onboarding, support, and internal processes is critical.
  
  
  We are looking for a Marketplace Operations Associate to join our nimble and mighty Marketplace team. This role will be on our Technology Alliances team and you will be working hand-in-hand with our Marketplace Operations Manager. In addition to working with the Tech Alliances team, you will also collaborate across various teams at Zendesk including Product, Advocacy (Customer Support), Engineering, and other Partner teams. In this role, you’ll engage with third-party developers throughout their journey, from their initial assessment of the Zendesk platform, through to building, deployment, and ongoing support. This includes interfacing directly with developers and partners who have varying technical skill levels.
  
  
  You'll become one of our in-house Apps Framework and API experts and act as the go-to for our developers, technology partners, and internal teams. The ideal candidate possesses a high technical aptitude, familiarity with developer tools and languages, is well organized, effective at troubleshooting, and is passionate about the overall developer / partner experience.
  
  
  Responsibilities:
  • Provide third-party developers and ISVs guidance on how to best implement and build a Zendesk app/integration
  • Assist in the developer on-boarding process, which includes verifying and approving global OAuth requests, sponsoring of development accounts, and assisting in the app submission process
  • Provide technical assistance and troubleshooting throughout the development process for partners building for the Marketplace
  • Manage, review, and approve incoming app and integration submissions from third-party developers and ISV partners
  • Improve overall developer experience by decreasing app approval time, assist with ongoing support, developer communications, and developer documentation
  • Provide feedback on the current app submission journey and build/document new processes to help streamline and improve the app approval process
  • Be the “voice of the developer” by funneling feedback to the Product team on new feature requests, process and tooling improvements, and Framework/API needs to help developers build better integrations
  Requirements:
  • 2+ years experience in a relevant role (developer experience, developer support, developer relations, technical customer support), Computer Science degree preferred but not required
  • Advanced in the following: Javascript, how to read and use itRESTful APIs
  • Proficient in the following: HTML, general programming best practices, CSS knowledge, multiple front-end web development languages
  • Familiarity with OAuth
  • Passionate about new technologies and has a willingness to learn autonomously
  • Strong organizational skills with keen attention to detail
  • Positive attitude, team-oriented, energetic, and optimistic
  • Experience collaborating across multiple global internal teams and departments
  • Ability to effectively troubleshoot and prioritize issues
  • Excellent time management skills and comfortable working against deadlines
  • Passion for providing an enjoyable and positive developer / partner experience
  • Comfortable speaking with people who have varying degrees of technical understanding; ranging from advanced developers to non-technical business contacts
  • Experience with Zendesk and Zendesk App Framework is a plus
  • Basic familiarity with SQL, GraphQL and websockets are a plus, but not required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Platform Engineering Team Lead
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.
  
  
  Support is Zendesk’s flagship product. We deal with high scale in millions of transactions each day. With the ongoing company’s growth, we’re now seeking an experienced Engineering professional to lead and develop our platform team in San Francisco, which is focused on preparing us for the next generation backend architecture and influencing how the future systems will be built.
  
  
  As an Engineering Team Lead at Zendesk, you’ll utilise both your leadership and your technical expertise to guide and enable our team of talented engineers. As a leader, you’ll ensure that they’re shipping architecturally-sound software at a regular cadence.
  
  
  What you get to do every day:
  • Recruit, onboard and develop talented software engineers for the team.
  • Be a hands-on Developer - you’ll contribute to the core Zendesk Support codebase on a near-daily basis.
  • Help us re-architect our systems to Amazon AWS or newer technologies such as  Kubernetes, Kibana, Kinesis, GraphQL etc.
  • Collaborate closely with multiple teams across the globe to ensure their needs are effectively met.
  • Grow and mature the team so that they can take ownership of the codebase and undertake full end-to-end projects.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a principal collaborator with Product Managers to define product specifications.
  • Review code submissions of junior staff mentoring and guiding them throughout the process.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • You understand how a platform team works and know how to define its boundaries well.
  • Proven experience in a progressive software development environment, preferably in SaaS, using Ruby on Rails, Java or Scala.
  • Previous responsibility for the management and development Software Engineering team.
  • Great communication skills, both written and verbal.A quality, balanced approach to development and testing.
  • A love of problem-solving. Investigating problems and figuring out the appropriate fix is something you're good at.
  • Being comfortable getting onto production servers and delving into the logs becomes important. When problems occur we work with the operations team to help figure out what’s going on and how to fix it.
  • Experience working in an agile development environment.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Engineer, Engineering Productivity
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Payments
  Your mission is to make it simple for Zendesk customers to understand and purchase Zendesk products. You will bring new product SKUs to market and integrate acquisitions into Zendesk’s billing infrastructure so customers can utilize either our in-product shopping cart or sales assistance to manage their product subscription. You will collaborate with internal teams to build operationally scalable pricing models that both align with customer expectations and drive revenue growth. You will collaborate with other teams to optimize trial conversion, customer expansion and cross-selling.
  
  
  What do you get to do in this role?
  • Develop a deep understanding of our customer’s buying and billing needs and advocate relentlessly for the best shopping cart experience on their behalf through market research, experimentation, user testing and data analysis
  • Build the product roadmap and work closely with a variety of stakeholders and cross functional teams to execute the roadmap by planning and prioritizing objectively
  • Analyze data and customer feedback to understand customer needs, reduce friction and improve overall buying experience
  • Work with other product owners to optimize the in-product buying experience
  • Build beautifully simple shopping experience for Zendesk customers by making the right trade offs between operational complexity and desired flexibility
  • Collaborate with pricing and operations team to build pricing models that meet the needs of customers who buy multiple Zendesk products
  • Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in estimation
  What do you bring to this role?
  • 2+ years of experience in product management within high-paced, agile software-as-a-service environments
  • Ability to understand complex, technical architectures to map out data flows between dependent systems
  • Excellent attention to detail and the ability to be highly organized, creative and resourceful
  • Excellent verbal and written communication skills and the willingness to present and advocate your ideas to other key stakeholders
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Product
  The Senior Director of Product provides leadership within our Zendesk Support product organization and will help lead us through our next evolution of growth. You will help develop and implement the overall product vision while working alongside go-to-market leadership to ensure Zendesk’s products meet customer needs and hit company growth targets.
  
  
  The ideal person is a leader with demonstrated experience building products for multiple buyers and segments while leading a portfolio of mature and emerging products.
  
  
  This role will report to the VP of Product and will be an extended member of the Product Leadership team based in San Francisco. 
  
  
  What you’ll be doing
  • Drive innovation in the product roadmap for a market-leading customer support product
  • Craft a deep and up-to-date understanding of Zendesk’s business strategy, and ensure that the product strategy aligns with and supports it
  • Take a leadership role in defining the product vision, working directly with Product Managers as well as Engineering, Sales, Support & Success leaders to deliver that vision
  • Directly lead, develop and empower a team of ambitious product managers, equipping them to succeed
  • Act as a user experience champion ensuring Zendesk remains the easiest to use and fastest app to set up in the industry
  • Work closely with the Support GM and go-to-market teams to plan and execute on key business opportunities. This includes commercial strategy, funnel optimization, sales enablement driving adoption, engagement, and expansion
  • Partner with multiple, global product development leaders to drive deep integration of Zendesk Support making it easy to discover, try, and buy other products in the family
  • Demonstrate shared services, infrastructure, and operations making the business case and detailing product requirements for teams serving all products 
  • Regularly review the strategy and execution for each product area, identify and resolve cross product issues
  • Travel to Zendesk Melbourne and Dublin at least once per 3 months and visit U.S. domestic and international customers periodically
  What you need to bring
  • 8-10 years experience in product management within high-paced, agile software-as-a-service environments; including daily interactions with designers and software developers
  • 3-5 years leading product managers and development teams with shown ability to hire, mentor and grow individuals
  • Experience with Zendesk or equivalent platforms desired, particularly if that experience includes working closely within the support product
  • Shown experience building and launching software or services to a large user base while handling internal and external communication. Experience marketing messaging around the product launches
  • Experience gathering, analyzing, and translating market and customer behavior into real product requirements
  • Business experience defining pricing and packaging and working with marketing, e-commerce and sales teams on forecasting and sales optimization
  • Excellent verbal and written communication skills. Willingness to present and defend your ideas to other key members, including partners and customers
  • Proven product leadership and practical development skills
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Support Agent Experience
  Do you want to design and build awesome products that are used day-in and day-out by more than 100,000 businesses and millions of people? Our software empowers agents to provide flawless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide unparalleled customer experience.
  
  
  As a Senior Product Manager on the Support Agent Experience, you’ll be responsible for developing an understanding of customer needs and driving the strategic vision and work with scrum teams to deliver elite, beautifully simple products that enable our customers to deliver amazing customer service at scale. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility and high impact.
  
  
  Why you'll want this job:
  • Working on the agent experience team, you will craft the future of the Zendesk Support product. In this role, you will:
  • Understand user behavior and expectations through customer engagement, research, and diving deep into quantitative data
  • Own key elements of the Support agent experience at both the out-of-the-box UI and platform levels -- including the overall layout, component configuration, and APIs to customize, extend, and embed the interface
  • Work with Sales, Marketing, Product teams, and other functions across the org to understand the factors that drive or impede our success; synthesize that input to define a tactical plan and long-term vision for a holistic Support agent experience
  • Define, own, and optimize critical metrics for your product area
  • Define product roadmaps to ensure that we’re always exceeding the expectations of our largest enterprises while continuing to support our smallest SMB customers
  • Establish relationships across Zendesk teams and functions, including engineering, design, analytics, ops, sales, and support/customer advocacy to build and launch exceptional agent experiences
  What you bring to the role:
  • Above all else, a personal passion for delivering great product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to envision a world as different from today, and ability to drive a plan to get there
  • Systems-thinking – understanding how various parts of the product and platform fit together into a comprehensive solution
  • Shown experience delivering outstanding user experiences, ideally with some experience on a modern SaaS b2b solution
  • A great sense of urgency. You want to do great things, and you want to get there quickly. You understand how to balance and prioritize to deliver customer and business value iteratively and efficiently.
  • Minimum 4 years product management experience with increasing responsibility at forward-thinking companies
  • Full life-cycle management experience from concept through launch
  • Analytical mindset with a real passion for data-driven decision making while understanding how to balance short and long term business, product, and customer outcomes
  • You are what we at Zendesk call “Humblident,” combining a strong sense of confidence with humility.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Support Data Platform & Ticketing
  Do you like pursuing tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting? Do you love handling data as much as overseeing relationships? Do you want to deliver exclusive, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Senior Product Manager to lead development of a new strategy for our Support Data Platform and Ticketing, core functionality of Zendesk Support.  
  
  
  This is an impactful and visible role. Tickets are the main unit of data currency in Zendesk, and there are complex challenges in adapting them to the emergent use cases for our upmarket and omnichannel customers. Because of the importance of the ticket in our product workflows, the person in this role will work on many of Zendesk’s most strategic and critical projects.
  
  
  You'll need to set strategy for everything from APIs to user research to linking tickets and issues to our broader corporate strategy, so a strong technical background alongside strong business discernment is a requirement. You want to make data-driven decisions that help customers succeed and grow our business, and is ready to spec and deliver both big projects and iterative improvements.  
  
  
  If delving into interesting technical and UX challenges and developing new solutions that have an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • This is a significant and highly visible role on a team that is at the core of Zendesk’s largest product. In this role, you will:
  • define and be responsible for tickets and associated APIs; including how to re-architect tickets to meet our upmarket and omnichannel product needs in the next five years
  • work with two strong dev teams - one feature focused, one platform focused - to ship big and small projects with multiple partners
  • collaborate with multiple, high profile project teams across the company
  • be part of a product and engineering team that values integrity, trust, accountability and problem solving
  • have significant opportunity to expand the scope of the role and grow quickly.
  What you bring to this role:
  • 4+ years of product management experience, ideally with a data driven enterprise-scale B2B SaaS product
  • Understanding of standard methodologies in data management, and pros and cons of modern database technologies
  • Analytical skills and a real passion for data-driven decision-making
  • History of shipping, maintaining and improving impactful, reliable products that have moved the business forward
  • Passion for building phenomenal user experiences for a diverse group of customers and end users
  • Ability to identify, analyze, synthesize and translate relevant market and customer needs into clear recommendations and product requirements
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Program Manager, Core Services
  An industry-leading tech company
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  As a Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define the roadmap for and build services that allow Zendesk customers to lead all of their administration needs in one single place. You’ll work side-by-side with our Core Services team and its numerous internal partners to drive solutions for cross-product/cross-functional problems and initiatives.
  Your job as program manager will be to lead company-wide programs with broad impact, liaising with Product Development teams who are consumers of Zendesk’s Core Services (for Account, Agent, and End-user management and authentication) and teams outside of Product Development including Product Marketing, IT, Legal, Finance, and Sales. You’ll keep releases moving forward, focusing on key achievements to bring new products and services to market.
  
  
  A rockstar team
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and visibility. We have an international organization of Program Managers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Jennifer, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk. She cares deeply about the outdoors and food insecurity; you don’t need to have the same interests, but expect to be asked what you’re passionate about.
  
  
  A supportive company
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President, Paula, is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  What you need to succeed
  We’ve found that a bachelor’s degree and experience driving broad, complex programs across a global organization are the most common predictors for a successful Core Services Program Manager at Zendesk. While you may or may not write code yourself, you understand how software gets made and how Agile software development teams operate. You are a phenomenal facilitator able to build links between teams and people, and you communicate status clearly, concisely, and accurately. You anticipate areas of risk and figure out ways to mitigate them, and you think it’s fun! You get your kicks by seeing programs you drive run smoothly and efficiently and ultimately meet the needs of the business.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Ruby on Rails Software Engineer, Shared Services
  Zendesk is looking for a Senior Software Engineer to join our Shared Services team.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk’s family of products. Examples include building and maintaining the code and interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day
  •  Work closely with product teams designing features that can scale with the company
  • Design and develop fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Full-stack development of security critical security services and features.
  • Extract security features from a Ruby on Rails monolith into highly available fault tolerant services.
  • Make architectural and security decisions, balanced by the reality of working in a SaaS environment.
  • Participate in all phases of the software lifecycle.
  • Collaborate with engineers across the company.
  What you bring to the role:
  • 3+ years of software engineering experience, preferably in a Ruby on Rails environment.
  • Strong understanding of common security vulnerabilities in web applications.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • In-depth knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.)
  • Full stack experience. Familiarity with web technologies (HTTP, HTML, Javascript, and CSS)
  • Prior experience with Ruby on Rails or Ruby is a major plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer
  We are building a flexible, relational data storage layer for our customers. One that allows them to model complex relationships that can be accessed via APIs as well as from our application framework, store millions of records within our infrastructure, query them with low latency - and all that at Zendesk scale! We are looking for great software engineers to be a part of this exciting journey.
  
  
  What you bring to the team:
  • You’ve worked in multiple languages, but bring hands-on experience with Scala or a strong desire to learn.
  • A deep understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • Around 5 years of experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  • Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  What you get to do every day:
  • Overcome the challenge of writing services for very large and very small customers, with a supportive team around you.
  • Have opportunities to grow and learn new things.
  • Build customer facing product features and APIs.
  • Deal with both the development and operation of large software systems, and how they interact with each other.
  • Enjoy what you do everyday!
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySql, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you bring to the role:
  • 5 years of software development or DevOps experience
  • Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers
  • You are experienced in developing and operating in high-volume, high-availability environments
  • Previous experience with Linux, GCP, Docker and Kubernetes
  • Proven knowledge of Python and Go
  • Experience in configuration management technologies
  • BA/BS degree in Engineering, CS, or equivalent
  What you get to do every single day:
  • Tackle complex problems and provide elegant solutions
  • Help to build and operate internal analytical platform
  • Work in an agile development environment
  • Participate in an on-call rotation along with the rest of the team
  • You will use a wide variety of technologies, learn new things, and wear lots of hats (actual hats optional)
  • You will participate in diverse projects and collaborate with multiple engineering teams
  • Have fun and enjoy your time @ Zendesk
  What the stack looks like:
  • Our platform runs on GCP and AWS, fully orchestrated by k8s
  • We use Terraform and helm to deploy and manage platform components.
  • Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
  • We develop and host user-facing WEB-apps
  • And the underlying code written in Python, Go, and sometimes in Java
  #LI-ES1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Core Product
  Email is one of the most critical communication channels for Zendesk. Our system sends and receives millions of emails a day and our customers rely on us to keep the processing times fast and maintain high outbound delivery rates. The email team is a core product group that does platform, operational, and feature work.
  
  
  
  
  A typical sprint will have team members:
  • Tuning the configuring of AWS services and building Lambdas for sending and monitoring outbound email
  • Working with the abuse team to help manage spam
  • Improving our monitoring and alerting systems to give us better visibility and decrease noise
  • Building new features to improve customer and end-user experience
  • Presenting work to the team or the broader Zendesk product organization
  • Chasing down and fix production bugs and bottlenecks
  About you:
  • You are curious and love solving hard problems
  • You are mature, empathetic, and have strong communication skills
  • Colleagues describe your code as beautifully clean, efficient, and maintainable
  • You have deep experience with at least one dynamic language, preferably Ruby
  • You know your way around relational and key-value datastores
  • You have experience working on large-scale, business-critical systems
  Some nice-to-haves:
  • You have prior experience working on the front-end (React/Redux an even greater nice-to-have)
  • You have ops experience and have worked with Docker and K8s on bare metal or VMs
  • You are familiar with email standards (and how they’re broken)
  • You understand or have worked with SPF, DKIM & DMARC
  • You have a Bachelor's (and/or graduate) degree in Computer Science or related
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Agent Experience
  We are looking for an experienced Senior Software Engineer to join the Zendesk Support Agent Experience Team. This is a team that is highly proficient in our frontend React/GraphQL stack. We’re seeking a front-end leaning full-stack engineer to focus on enabling UI features in Zendesk’s Rails, React and AWS stacks.
  
  
  What you get to do everyday:
  • Participate hands-on in all phases of the software lifecycle in defining, designing, implementing, shipping, and analyzing agent experience projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, Analysts, and Marketing to define projects and their success metrics.
  • Collaborate in the technical design of significant and meaningful new initiatives.
  • Identify opportunities for improvement by challenging the status quo, coming up with alternative and creative solutions, and pushing change.
  • Drive improvements to the architecture to make it more scalable, maintainable, testable.
  • Collaborate with engineers across the company.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  Requirements:
  • 2+ years of experience as a full-stack software engineer, working in an agile, fast-paced development environment making use of continuous delivery and test-driven development.
  • Sound understanding of web application development. Strong Rails and AWS experience preferred.
  • Great communication skills, both written and verbal.
  • Exceptional analytical reasoning and problem-solving skills.
  Nice to have's:
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL).
  • Experience with relational databases and SQL (preferably MySQL)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Search
  Zendesk는 더 나은 고객 관계를 위한 소프트웨어를 만들어 고객의 참여를 높이고 고객을 더 잘 이해할 수 있도록 조직의 역량을 강화시켜 줍니다. 쉽게 사용하고 구현할 수 있는 Zendesk 제품은 조직이 성장함에 따라 보다 신속하게 대응하고, 혁신에 중점을 두고 확장할 수 있는 유연성을 조직에 제공합니다.
  
  
  As a result of our growing operations in the US region, we're now seeking an experienced Senior Software Engineer to join our San Francisco team.
  
  
  At Zendesk, search is a critical platform across virtually all of Zendesk's products. It not only allows customer service agents to solve issues more quickly and effectively but also has a huge impact on supporting end users find solutions to their questions.
  
  
  If you think searching effectively from a homogeneous set of documents is challenging, how about building a search platform that powers search for 100,000+ customers customized to best fit their needs? Once you add in terabytes of data from different sources, multiple languages, clusters & data centers, you have a real engineering challenge that requires solid technical chops and creative problem-solving!
  
  
  
  
  What you get to do every day:
  • You'll be responsible for working to enhance every aspect of the search experience: from indexing data to organization of the search results.
  • Write elegant beautifully simple code in Ruby and Java or Scala.
  • Create out of the box solutions to help resolve search challenges.
  • Design and develop high performance and highly available services used by millions of people every day.
  • Collaborate with product managers and other key partners to help influence the next wave of search innovation.
  • Be a part of a high performing Engineering team.
  • Have fun!
  What you bring to the role:
  • Significant recent experience in a comparable role: defining and developing beautifully simple software.
  • Experience with Solr, Lucene or ElasticSearch is essential.
  • Strong programming experience in Java or other object-orientated programming languages.
  • Solid understanding good design principles that work well for large scale data.
  • Good troubleshooting skills to help debug and fix production issues in high availability systems.
  • Ability to form creative solutions, often when working with ambiguity.
  • You can talk to product people and can translate technical requirements into achievable solutions.
  • You believe in frequent releases and in building software that is easy to deploy and pain-free to operate.
  • A strong sense of pride in the software you build and you care about search!
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Sunshine
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. 
  
  
  Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. 
  
  
  What you get to do:
  - Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  - Participate in diverse projects and collaborate with multiple engineering teams
  - Work alongside teammates in San Francisco and Melbourne
  - Help increase our observability and reliability
  
  
  
  
  You should have some of these skills:
  - You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  - A strong understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  - Strong experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  - Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  - You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  - Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  Traits we are looking for:
  
  
  Humility 
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers. 
  
  
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication 
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Web Team (Zendesk Marketplace)
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a talented dev to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer. This role is closely tied to the Melbourne engineering team and is primarily focused on The Zendesk Marketplace, the one-stop shop to find partners, apps, and integrations.
  
  
  Attributes we’re looking for:
  
  
  The humble team player: You may be an amazingly forward-thinking coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  
  
  The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  
  
  Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than needed.
  
  
  The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  
  
  What you get to do every day:
  • Collaborate heavily with the Marketplace engineering team in Melbourne (yes, annual travel to Australia will be included)
  • Strategize around lead generation and innovation for The Zendesk Marketplace on zendesk.com
  • Maintain and improve the apps build and deployment process
  • Participate in architecture and technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Proactively seek out and find solutions for minimizing road blocks within the infrastructure and code base
  • Create beautifully simple solutions to complex technical problems
  • Be comfortable working closely with a team in a different time zone and having the occasional meeting outside regular work hours
  What you bring to the role:
  • A minimum of 5+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a  production environment
  • Git / Github experience, comfortable handling complex merges with frequent regularity
  • Decent knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to and experience with Node.js and PHP
  • Expert knowledge of CSS preprocessors / SASS
  • Experience with JS
  • Experience with automation tools for testing and deployment (Selenium / Electron or Puppeteer), task runner systems (Grunt / Gulp / Webpack), package management systems
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation is desired
  • Expert knowledge of performance optimization and how it impacts user behavior and conversion
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop and Illustrator Passion for design, user experience, marketing, and information architecture
  • Ambitious, detail oriented, diplomatic – you can keep all things moving while delivering great work
  • A relevant college degree or a good reason for not having one
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Workflow
  We are a feature development team working in the Workflow area of the Zendesk Support product and are looking for a Senior Software Engineer to help us tackle the exciting roadmap we have in store.
  
  
  Workflow is a critical piece of why customers use Zendesk Support and what makes our customers successful. The team has a proven history of inheriting and extending complex areas of the product, some previously unowned and some from our benevolent founders. We don’t shy away from difficult work, nor do we lose sight of the critical impact we have on the business. The work we do affects hundreds of millions of tickets, and that’s probably an understatement.
  
  
  What you get to do every day:
  • Participate hands-on in all phases of the software lifecycle in defining, designing, implementing, shipping, and maintaining projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, and Operations Engineers to define projects and their success metrics.
  • Collaborate in technical design of significant and meaningful new initiatives.
  • Find opportunities for improvement by challenging the status quo, come up with alternative and creative solutions, and push change.
  • Drive improvements to the architecture to make it more scalable, maintainable, testable.
  • Learn more about arcane parts of the code base by digging into them and making them better.
  • Work on core features, such as triggers, automations, macros, schedules, SLAs, and more -- both configuration- and execution-wise.
  • Collaborate with engineers across the company.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  What you bring to the team:
  • Around 5 years of experience building enterprise grade software in an agile, dynamic environment, and have seen some of the challenges presented working at a global scale.
  • Sound understanding of web application development. Strong back-end experience preferred.
  • Dedication to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • Exceptional analytical-reasoning and problem-solving skills.
  Bonuses:
  • Experience with modern web technologies: Ruby on Rails, Scala, Redis, Memcached, Git, NGINX or similar.
  • Practical knowledge with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL).
  • Experience with relational databases and SQL (preferably MySQL).
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Test Automation Engineer, Web Team
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re seeking a hardworking QA engineer to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires amazing attention to detail. You will be the bug catcher and the perfection police, guarding our master branch with an iron will against errors. You will be responsible for developing automated tests for our marketing sites to ensure our endpoints, form submissions, geolocation, currency calculators, etc. are all operating smoothly.
  
  
  Attributes we’re looking for:
  • The humble team player: You may be an amazingly forward-thinking coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  • The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  • Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  • The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than needed.
  • The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  What you get to do every single day:
  • Test new pages / features launching on the marketing domains (zendesk.com, relate.zendesk.com, localized sites, etc), including integrations with marketing automation, CRM, analytics, and other systems.
  • Formulate QA checklists to go through for each Pull Request
  • Enforce strict coding standards that allow for overall easier testing downstream.
  • Explore with our Engineers to diagnose and solve issues as they are uncovered during testing
  • Highlight and detail any risks and assumptions.
  • Work with Project Managers and Web Engineers to develop and document automated testing strategies for our websites.
  • Expand our automated unit, integration, and end-to-end test suites with a focus on speed, quality, and innovation.
  • Integrate automated testing into our Continuous Integration pipeline.
  What you bring to the role:
  • Experience writing automated tests on an ongoing basis using modern testing frameworks in a frequent-release environment.
  • A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
  • A college degree or a good reason for not having one
  • Git / Github experience, comfortable handling complex merges with frequent regularity.
  • Knowledge of a full web technology stack (NodeJS knowledge required)
  • Experience with at least one testing framework
  • Experience with an end-to-end testing lib experience like Puppeteer, Nightmare, or Phantom.
  • Excellent verbal and written communication skills
  • Dedication to continual self-improvement.
  Bonus Skills:
  • Knowledge of Continuous Integration methodologies
  • Experience with Mocha
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer in Test, Sunshine
  Zendesk is looking for a Software Engineer in Test to join the Sunshine development teams.
  
  
  We are building a product from the ground up that will impact the entire Zendesk product suite. There are multiple feature teams that have been working on building this for several quarters now, adding different types of tests along the way. As a Software Engineer in Test, you will be responsible for collaborating with these teams and contribute to the existing tests, as well as drive the creation of the tests by following best practices and using state of the art software to improve our automation. Your knowledge and experience of automated testing will be a critical addition to the organization!
  
  
  Attributes we're looking for:
  
  
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  What you get to do:
  Be a part of a larger team that is building a product from the ground up that will impact the entire Zendesk product suite.
  Work side by side with the different teams to expand our automated test suites and testing frameworks.
  Share your knowledge of automated testing with your coworkers.
  Highlight and detail any risks and assumptions identified by the developers.
  Champion best practices, high quality code, and appropriate test coverage. 
  We ship code frequently and fast, but stability and reliability must never be compromised.
  
  
  You should have some of these skills:
  Experience as a Software Engineer or Software Engineer in Test.
  Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSpec, Capybara, or Cucumber.
  Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies.
  Knowledge of f Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services
  Experience working in an agile development environment 
  Excellent verbal and written communication skills.
  
  
  Nice to have:
  Experience with Ruby.
  
  
  This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills. If the role interests you then please apply!
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer, Ticketing Product
  Our team focuses on the product concerns for Zendesk’s core product: The Support Ticket.  We are a full-stack team responsible for making sure admins, agents and end-users alike are capable of communicating easily and safely through Zendesk’s ticketing process.  Along with building new features for our customers, our job is to ensure our systems are reliable, scalable and fast.
  
  
  What you get to do every day:
  • Make a complex ticketing system easy to understand and customizable to serve a multitude of customer needs.
  • Solve challenges across the web stack. Our work spans from styling HTML fields to optimizing database queries.
  • Participate in team discussions and code reviews to help craft our work, our process and our impact on our product and our customer.
  What you bring to the role:
  • Practical web development skills you are able to apply in a large, well-established code ecosystem.
  • Curiosity in technology and customer discovery. You want to know everything about our product and how it runs so you can help deliver the best experience possible to our customers.  You see knowledge gaps as an opportunity to learn not an area to avoid.
  • Eagerness to collaborate with others across the company to find the best solution. You will have amazing coworkers and the optimal path to success involves learning from and utilizing their expertise.
  • Empathy and communication skills to make sure you and those around you have a clear understanding of what we are trying to accomplish.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • Experience with JavaScript frameworks, especially React using Redux.
  • Experience with general purpose programming languages, especially Ruby.
  • Experience with MVC frameworks, especially Rails.
  • Experience with relational data stores.
  • Experience with code versioning tools, especially Git.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. DevOps Engineer
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. We are looking for an experienced DevOps engineer to join us to own and build the automation portion of our platform. Your knowledge and experience with modern automation tools will be critical as you will be the first engineer and have the ability to define what Operations looks like.
  
  
  What you get to do:
  ● Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite ● Participate in diverse projects and collaborate with multiple engineering teams
  ● Work alongside teammates in San Francisco and Melbourne
  ● Help increase our observability and reliability
  
  
  You should have some of these skills:
  ● Extremely independent as you will be the first DevOps engineer on the team - starting from scratch and defining the best practices and tools for the job.
  ● Experience with automation (Chef, Terraform, Puppet, CloudFormation) and management of Linux systems (Ubuntu, CentOS, CoreOS)
  ● Self-driven, detail and data oriented. You keep things moving while delivering meaningful work.
  ● Hands-on experience and worked on products with scale.
  ● Comfortable jumping around different systems and stack
  ● Comfortable contributing to the codebase when no Ops tasks are readily to be started.
  ● Commitment to code ownership. You don't believe in throwing code over the wall and instead believe in taking ownership from cradle to grave. This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills
  
  
  
  
  
  
  Traits we are looking for:
  
  
  Humility: We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty and visibility: We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication: We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr./Staff Engineer in Test- Security Platform
  Zendesk is looking a Software Engineer in Test leader to join the Security Development team.  As a Sr. Engineer, you will be responsible for driving the product quality by facilitating testing best practices across multiple Agile teams, and using state of the art software to improve our automation.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk's family of products. Examples include testing the interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day:
  • Work with Product Managers and Developers to deliver the overall growth strategy of the critical security services.
  • Perform creative exploratory testing of new features
  • Expand our automated test suites and testing frameworks.
  • Incorporate automated tests into our continuous delivery pipeline.
  • Highlight and detail any risks and assumptions identified to the team.
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation.
  • Keep track and adapt to rapidly changing requirements in a fast-paced team.
  What you bring to the role:
  • Hands on leadership in driving quality initiatives across multiple Agile teams.
  • Minimum of 5 years experience as a Software Engineer or Software Engineer in Test.
  • Experience programming in OOP languages and in scripting languages.
  • Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSPEC, Capybara, or Cucumber.
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies.
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services.
  • Experience working in an agile development environment.
  • Excellent verbal and written communication skills
  • A dedication to continual self-development.
  Nice to have:
  • Knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.).
  • Experience with Ruby on Rails and Sauce Labs.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery.
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer - Kubernetes Platform, GoLang, Ruby
  Work with us on cutting edge problems around Kubernetes / Docker / Service-Mesh and how to use them to configure / deploy / monitor applications fast and reliably at internet scale. Help other teams by working out best-practices and making their apps stable, fast, and easy to debug.  Our vision is to enable the rest of Zendesk engineering to create & deploy microservices at wildfire pace, unhindered by bulky systems or processes!
  
  
  What you get to do every day:
  • Work with a talented team of senior level software engineers who’ll leverage your expertise, support you in areas where you’re not an expert, and help you level-up!  
  • Contribute to a runtime infrastructure built on Docker, Kubernetes, Consul and other open source systems.
  •  Give back to open source communities.
  • 
Assist other engineering teams at Zendesk as they containerize their microservices and bring them to Kubernetes
  • Participate in a tightly knit, cohesive and self-organizing Scrum team.  
  What you bring to the role:
  • Minimum 4 years experience developing software, with some experience using container technologies like Docker.
  • Working knowledge of GoLang, Ruby or Scala programming language(s)
  • Willing to follow best practices, writing high quality code with proper test coverage.  (We ship code frequently and fast, but stability and reliability must never be compromised!)
  • Some experience with any of the following technologies:  - Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar  - Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent  - Networking systems like NGINX, Envoy, Istio, flannel, or equivalent
  • Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
  • Some interest in Operations concepts & technologies.  (Examples of tools you’ll get to work with might include Chef, Ansible, CloudFormation, Packer and/or Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows)  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Site Reliability Engineering
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability and that's where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number one feature supported throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk.
  
  
  Zendesk is looking for an experienced Engineer to help lead high impactful reliability and scalability initiatives. As an Staff Engineer at Zendesk, you will utilize both your leadership and technical expertise to partner with, guide, and enable our teams of talented engineers. You’ll partner with the Build/Release and Foundation/Infrastructure Engineering teams to accelerate self service tooling development, build reliability standards and guardrails into the system, and work throughout Engineering to gain adoption of tooling and best practices. Your team will build better resiliency into our systems with fault tolerance and automated self healing. A Staff Engineer is typically the "go-to" person on team, and leverages their experience to build up the other members of the team. Want to join us and help address reliability challenges at scale?
  
  
  What you get to do every day:
  • Work with teams to identify their SLIs and set SLOs to enable an Error Budget approach
  • Mentor and coach junior engineers and improve team collaboration
  • Proactively seek out and help improve automation and tooling to remove toil
  • Be part of the engineering leadership team that helps build better resiliency, guardrails, and proven SRE practices into our applications and process
  • Work with Engineering teams to adopt tooling and provide feedback and improvements to the teams developing tools
  • Provide hands on help and guidance for Engineering teams hitting scaling challenges
  • Take part in software and infrastructure design sessions early on with reliability, scalability, and availability in mind
  • Build, deploy, and provide production support for any services you own
  • Analyze the shortcomings of existing systems and propose alternatives
  • Automate self healing in systems to improve stability
  • Chip in on other Reliability initiatives like Production Readiness, code delivery, and Observability
  Characteristics and Proclivities:
  • Aware of when things are "right" or "wrong" and are able to effectively communicate and influence requirements
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate for automating manual tasks and processes
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers?
  • Do you feel great satisfaction from helping and empowering others?
  Minimal Experience:
  • 7+ years experience in a SWE, SRE, and/or Systems Engineering role
  • Experience with debugging and troubleshooting complex problems across distributed systems
  • Proficient in Ruby, Scala, Python, and/or Go
  • Experience architecting, improving, and operating large scale distributed systems
  • Knowledge of proven practices for building, deploying, and running applications in production
  • A proven track record of driving cross-functional initiatives to completion
  • Experience working with teams on tool adoption, trainings, workshops, and apply feedback into their tooling roadmap
  Plus:
  • 
    
  • Experience with Kubernetes and AWS
  • Successfully worked with teams distributed around the globeDeep understanding of Linux system internals and analytical tools
  • Experience building for and supporting a polyglot programming and datastore environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer, Sunshine
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. 
  
  
  Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. 
  
  
  What you get to do:
  - Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  - Participate in diverse projects and collaborate with multiple engineering teams
  - Work alongside teammates in San Francisco and Melbourne
  - Help increase our observability and reliability
  
  
  You should have some of these skills:
  - You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  - A strong understanding of both relational, as well as NoSQL databases, would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  - Strong experience building enterprise-grade software, and have seen some of the challenges presented working at a global scale.
  - Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  - You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  - Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  Traits we are looking for:
  
  
  Humility 
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers. 
  
  
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication 
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Information Technology
  Executive Assistant to the CIO and CISO
  Zendesk is looking for a highly organized Executive Assistant to our Chief Information Officer (CIO) and Chief Information Security Officer (CISO). The CIO is responsible for  IT globally, leading creation of a showcase for Zendesk products and representing Zendesk externally. The CISO oversees information security, security compliance and physical security.
  
  
  Reporting directly to the CIO, and working closely with the CISO on a daily basis and the teams supporting them, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require their attention. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting a C-level executives in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency.
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CIO/CISO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize CIO/CISO management, all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel planning and expenses for the CIO/CISO in a proactive, fiscally alert manner
  • Ensure and maintain the confidentiality of all appropriate communications and documents
  • Organize and update the CIO/CISO’s files (hard-copy and electronic) as needed
  • Manage CIO/CISO’s ad-hoc projects (community service programs, etc)
  • Support the CIO/CISO’s leadership team as needed on special projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with the Office of the CEO and other functions to manage customer executive visits to San Francisco
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Business Operations & EA team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting a C-level executive in a fast moving and high growth environment
  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Manager, Business Operations (IT)
  Zendesk’s Chief Operations Officer org is seeking an experienced Group Manager, Business Operations, IT to join our BizOps team in scaling Zendesk responsibly to accelerate the pace at which we grow. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You will collaborate with our Chief Information Officer, along with their leadership team, to scale the org and bring vision to life. Think of this role as the Chief of Staff to the CIO. Partner with leaders in our IT organization within the wider COO umbrella.
  
  
  You're a highly organized, influential, and data-savvy strategy and operations professional. You are a strong leader and have diverse skill sets that span business operations, process design & optimization, data/analytics, and product management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting the IT org achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  Our CIO not only leads our internal IT organization but also plays a leadership role in the internal use of our own products and spends a considerable part of her time with customers and prospects as well as speaking on behalf of the company. You will play chief of staff to the CIO.
  
  
  A day in the life may include: organizing and preparing presentations, discussions with key cross-functional stakeholders, coordinating speaking engagements and materials preparation, designing or optimizing processes that enable us scale, and influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • You'll handle and be responsible for internal communications for the IT organization to ensure alignment across the team and effective communications with the company at large regarding IT activities.
  • You'll partner with our marketing, sales and comms teams to lead external communications to ensure that the CIO is able to speak to external business partners on Zendesk, modern IT and its role in customer experience delivery.
  • You'll drive operational cadences around business planning and performance management to ensure the efficient running of the IT org. Perform various analyses as required across our IT portfolio, IT spend, use of labor and other factors to understand how our time and budget is distributed across our technology landscape, our business functions, and alignment to Zendesk's goals.
  • You'll work with IT teams on areas requiring significant change-management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to solve ambiguous and complex problems while keeping our business agile. Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • You'll need to assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company with some experience within Information Technology.
  • Prior business operations, technology consulting experience preferred
  • 5+ years of experience developing teams in a dynamic environment, preferably B2B software companies
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer with solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau.
  • Adaptable: You have a good sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. You remain calm under pressure.
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, IT Finance Applications
  We are looking for a hands-on, techno-functional leader that thrives in a multi-project, fast-paced and fun environment. As a senior manager, you will lead our IT Finance Applications team, while partnering closely with our finance organization including, but not limited to, Controllership, Finance and Strategy, and Corporate Services organizations.
  
  
  In this role, you will have the opportunity to lead a team of dynamic members striving to scale our systems, while focusing on delivering globally consistent and automated solutions to increase the efficiency of our finance organization. You will work closely with IT and Finance leadership on our long term roadmap to ensure scalable and innovative solutions, while “keeping the lights on” through configuration of existing applications and automations.
  
  
  What you get to do every day:
  • Partner closely with the Finance organization to turn short and long term business needs into high quality, scalable, secure systems to enable Zendesk’s rapid growth
  • Supervise, mentor and develop a global team of business system analysts on our applications, financial processes, SDLC, and IT standard methodologies
  • Work with leadership in Finance, IT and Enterprise Data to craft and fulfill business strategy with SaaS technology, including NetSuite, Blackline, Coupa, High Radius, RevPro and other market leaders
  • Build quarterly roadmaps and ensure timely delivery of committed projects via agile methodology, from design through implementation and support
  • Work cross functionally across product, program management and other operational teams to support new product launches and M&A initiatives
  • Regularly evaluate existing best of breed toolstack for functional fit, focusing on stakeholder experience, company technology philosophy, and scalability
  What you bring to the role:
  • Consistent track record of leading teams that implement, enhance and support enterprise class financial systems
  • Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and ability to maintain relationships with external parties
  • Excellent understanding of IT and finance business processes including, but not limited to, order to cash, source to pay, financial planning & analysis, and software development lifecycle
  • Deep understanding of current market trends in SaaS financial applications from process, vendor and end user perspective
  • A consultative mindset utilizing industry experience, business analysis, best practices and a pragmatic approach to facilitate complex requirements and propose various approaches to solving problems
  • Ability to run teams as a scrum master, integrating agile principles as appropriate
  • 5+ years managing and mentoring IT Finance professionals
  • 10+ years of relevant SaaS industry or consulting experienceHands-on functional NetSuite ERP experienceExperience at a public company and/or with SOX processes a plus
  • Hands-on functional NetSuite ERP experience
  • Experience at a public company and/or with SOX processes a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Service Desk Specialist
  We are looking for a sharp go-getter who plays well with others. You should be a Mac enthusiast, a problem solver, be warm, caring, funny, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to take on any task large or small. Day to day responsibilities will focus primarily on supporting our user base with all things IT… be it a new laptop or account to troubleshooting configuration issues.
  
  
  What you get to do every day:
  • As ambassador for IT to our staff at Zendesk you will continue to build the brand of ‘Best in class IT’ while delivering incredible customer service to our global team
  • Communicate and document system and process changes to the business.
  • Translate system functionality into business relevant language
  • Ensure that all IT systems, including many cloud-based applications and local hardware policies are running smoothly
  • Help provision and deprovision hardware
  • Manage SaaS applications software including cloud-based applications; licenses and asset life cycle management
  • Communicate effectively with both skilled and unskilled Mac users (and a small group of Windows VM and PC users)
  • Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery
  • Maintain a sense of humor while working in a fast-paced dynamic team
  • Learn new skills and apply those skills in new, imaginative ways
  • Provide AV/VC equipment support for events
  • Be a leader for your team on projects and day to day work
  What you bring to the role:
  • Strong team player who understands that customer service comes first before anything else
  • A bachelor’s degree in business, computer science, information systems, or a related field or at least 5 years comparable experience
  • Excellent time management and prioritization skills
  • Must have the technical aptitude to learn, apply and solve complex technological issues with create solutions
  • A willingness to experiment with new equipment and new ideas
  • Natural problem solver who enjoys identifying ways to make things better
  • Experience Administering SaaS apps for the Enterprise
  • Exposure to Zendesk, G-Suite, Casper, Atlassian, GitHub, Oomnitza, Zoom, VMs, 8x8, AV/VC equipment
  • Apple certified a plus
  • Comfort with ambiguity, flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames
  • Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives
  • Able to meet deliverables and drive your work to completion within specified timelines
  • Deliver ideas and solutions to many audiences including your team and IT leadership
  • Can work cross functionally in many areas without being constrained by your job function
  • Willingness to travel Internationally
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  인턴쉽
  Regional Marketing Campaigns Intern
  Zendesk is looking for a smart and creative Marketing Intern to join us in our San Francisco office. As a Zendesk intern, you will work closely with our North America Marketing team to support the demand generation and audience acquisition efforts across the sales cycle.
  
  
  What you get to do every day:
  • Provide admin support including processing POs, managing timelines and schedules, drafting creative briefs and building reports
  • Audience acquisition support for regional and national events, including vendor management, and working with creative teams and external vendors to develop campaigns at scale, to ensure all audience segments and personas are reached pre and post-event.
  • Support the creation of new campaigns across industry verticals and buyer personas and review copy against brand guidelines, shepherding copy and creative assets through review.
  • Collaborate with cross functional teams.
  • Work in tools such as Salesforce, Explore, Coupa, Google Analytics, Outreach, Bynder and Certain
  What you bring to the role:
  • Recently completed or currently pursuing (preferably in your 3rd or 4th year) a MBA.
  • Passionate and driven about marketing, cloud based technology, B2B business
  • Creativity and confidence to try & test new ideas
  • Collaborative, upbeat, and a fast learner willing to jump in to our team’s fast-paced projects and have fun
  • Stamina and drive to always push yourself to improve and innovate
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Intern - (San Francisco)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our San Francisco office. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do everyday:
  • Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy great teammate
  • Goal oriented
  • Experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security Intern (Rotational) - Summer
  Zendesk is looking for a hardworking, motivated Security Intern who can help us secure the Zendesk platform through our various Security Teams. You will get a chance to rotate through four different teams within our Corporate Security department: Security Enablement, Security Operations, Operational Security Compliance, and Product Security.
  
  
  Zendesk is based in San Francisco, where you will work on real security and compliance projects, control and process design meetings, actual IT audit testing, supporting sales-related security questions, and contributing to discussions on how to best mitigate risks. In this role you will spend time rotating through several Security teams to learn about each team and assist in Security project work and research. The work that you’ll be doing with each of these teams will help to keep the Zendesk platform secure.
  
  
  What you get to do every day:
  • Evaluate, analyze and reproduce security vulnerabilities reported by our static and dynamic analysis tooling, security researchers, and customers. Partner with development teams to ensure they address these vulnerabilities in our products.
  • Identify ways of finding variants of these vulnerabilities or similar issues across our codebase, suggest areas where improved testing can prevent vulnerabilities, and initiate new projects to eliminate classes of vulnerabilities.
  • Perform routing and triage for incoming Security related projects, questions, or concerns for each team.
  • Be the voice of Zendesk Security while responding to customers, our Sales team, and security researchers.
  • Participate in threat modeling and security reviews in partnership with Zendesk Engineering.
  • Endpoint detection and response, user access reviews, and work on our Training and awareness program.
  What Zendesk will do for you:
  • Provide mentoring and support from Senior and Staff Security personnel
  • Provide exposure to several different areas of Security and attain general knowledge of Zendesk’s Security infrastructure.
  • Work on a globally distributed team in a growth oriented and flexible environment.
  What you bring to the role:
  • A curiosity for the unknown and the ability to keep going until you have a proven understanding.
  • You equally value empathy, communication, and technical skills.
  • Pursuing a degree in Computer Science, Information Security, or other relevant focus of study.
  • Interest in application security experience, either as a security engineer or a software developer who regularly works on addressing security challenges.
  • Excellent thinking and communication skills.
  • Knowledge of modern web applications
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Interest in agile development processes, working in a dynamic environment with continuous integration.
  • Programming experience is a plus (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React)
  • please send us your GitHub/Bitbucket account or other examples of projects, if available (not required).
  • Understanding of web protocols such as HTTP, SSL/TLS, HSTS, etc.
  • Basic understanding of symmetric and asymmetric cryptography, PKI, key exchange protocols.
  • Experience using AWS, and/or experience working in and supporting a deployment pipeline.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  마케팅
  Ad Operations Associate, Performance Marketing
  Are you detail oriented and data driven? We are seeking an associate to assist the Performance Marketing team in the trafficking & execution on platforms including AdWords, Facebook & LinkedIn. In this role, you will work with Performance Marketing managers to traffic new ads, implement tagging and drive efficiencies to ad & partner operations at Zendesk.
  
  
  What you'll do:
  • Be responsible for the creation and implementation of tracking of UTM links for all digital channels. You will be responsible to make sure all links are tracking post launch to allow for correct attribution for all performance marketing campaigns. A deep understanding of UTM parameters is strongly preferred.
  • Develop trafficking quality assurance process with Sr. Manager and insure implementation of process for all future campaigns.
  • Monitor, verify and report on tracking of campaigns.
  • Troubleshoot tracking and reporting issues with the help of platform managers. Communicate these issues with any implications to the wider team.
  • Work closely with your Sr. Manager and other internal teams so new partners are on-boarded and aligned with all Zendesk policies.
  • Coordinate with Display (Programmatic) and Paid Social Managers to assist in launching new ad creatives, placements and audiences.
  • Help implement optimizations 
  Qualifications:
  • 1+ years of experience in digital advertising with a focus on trafficking and digital tracking, preferred focus on programmatic and/or social
  • Proficient in MS Excel; SQL a plus
  • Self-starter with high degree of motivation
  • Structured thinker and strong analytical skills
  • Ability to work across teams and collaborate with cross-functional teams in a dynamic environment
  • Strong attention to detail and ability to collaborate
  • Bachelor’s degree or equivalent required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Campaigns Marketing Manager
  The North America Campaigns Marketing Manager is responsible for planning and executing integrated marketing programs, in partnership with the Corporate campaigns team, targeted at key enterprise accounts that generate new and advance existing opportunities for the AMER regional sales team. These plans will begin with understanding the group of targets in Corporate-driven Net New and ABM programs, determining additional target accounts with sales and regional marketing, acquiring the right contacts and then leveraging the corporate campaigns team assets, flows and the regional field events to deliver integrated plans. Campaigns will consist of digital, direct mail, email, social, geo targeting and event touches. The goal for this role is to deliver pipeline to sales while tracking, reporting and improving the effectiveness of ABM campaigns.
  
  
  Job Responsibilities
  • Understand the corporate campaign assets and flows available to leverage to create regionally customized AMER ABO campaigns.
  • Work with the regional marketing managers to identify any field events to incorporate into the corporate AMER net new and expansion campaigns for local targeting.  
  • Work with the AMER ABM team to determine direct mail touches and manage the execution of direct mail campaign touches for the AMER ABM campaign
  • Build AMER specific net new campaigns based on the requests of sales and the Regional Marketing Managers for specific audience segments. The ABM manager will customize in collaboration with the Regional marketing manager the corporate campaign assets and flows and add in any other touches such as 1:1 or 1: few events.
  • For customized campaigns, the ABM manager will compile contacts from the sales and marketing database for the targeted accounts and fill contact gaps by leveraging contact vendors.
  • For customized campaigns, evaluate, select and manage vendors for contact acquisition, geotargeting/ retargeting, as well as direct mail touches.
  • For customized campaigns, deploy the emails by working with the AMER Zendesk Eloqua manager.
  • For customized campaigns, interface with sales to determine and deliver sales enablement tools and process for follow up to campaign touches.
  • For customized campaigns, track lead flow and ensure the appropriate sales teams are following up on marketing touches in a timely manner.
  • Identify opportunities to improve campaign effectiveness by uncovering and using tactics and tools available in the marketplace for account based marketing.
  • Provide input to the corporate campaigns team for the creation of the corporate campaign assets and flows to ensure alignment with sales directives.
  Job Requirements
  • Minimum of 5-7 year’s experience in a high-tech B2B demand generation, ABM or campaigns role.
  • Bachelor's degree in Marketing, Business, or relevant education/experience.
  • Based in San Francisco (will consider NY or Madison, WI)
  • Proven track record with account-based marketing programs incorporating tactics that include contact acquisition, email, direct mail, events, webinars, digital advertising, and social networking.
  • Experience building, launching and reporting on campaigns using Eloqua and Salesforce.
  • Knowledge and previous use of digital tools available to leverage for ABM
  • Track record of developing and managing multiple marketing campaigns simultaneously.
  • Experience with targeting, segmentation and list acquisition to build prospect lists for demand gen campaigns.
  • Experience working well with sales and sales leadership to develop and execute marketing campaigns that deliver pipeline
  • Experience working with corporate marketing teams to leverage assets and to give input on sales needs
  • Ability to educate regional marketing on ABM assets available for them to leverage at their regional events and to incorporate their suggestions into ABM campaigns
  • Track record of fine tuning campaigns to deliver pipeline to sales.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Communications Manager
  Reporting to the Senior Manager, Corporate Communications, this role will support all corporate public relations activities at Zendesk. Specifically, you will support the senior manager, corporate, to help drive our executive thought leadership program, while independently running PR programs for our social impact, culture, and brand and design stories. You will also collaborate closely with the entire communications team to support other functions including product and global communications.
  
  
  Responsibilities:
  • Independently own and drive PR for corporate initiatives including social impact, culture, brand and design
  • Drive the company’s executive thought leadership program in partnership with Sr Manager, Corp Comms
  • Write & edit, bylines, blog posts, media alerts, and press releases
  • Develop and maintain PR team processes, such as updating our database to track executive spokespeople,  working with our agency to maintain an up-to-date master media list, speaking calendars, and messaging resources for spokespeople
  • Partner with Senior Director, Executive Communications, to create presentations and media train spokespeople
  • Own the press release process: issue releases via Businesswire, Zendesk’s Press Blog and IR page
  • Work to ensure the Zendesk Press Room is up-to-date and accurate
  • Work cross-functionally with our creative team to secure necessary assets and support for PR activities
  • Become an integral member of a growing team with great learning opportunities
  Requirements:
  • 3-5 years PR experience
  • Bachelor's degree in communications, public relations, or journalism
  • You are a team player and have a natural ability to collaborate well with others within your team and across the organization at large
  • A demonstrated nose for news, the ability to turn ideas into compelling concepts/copy
  • You are highly organized and have an exceptional attention to detail
  • Strong writing, editing and proofreading skills
  • Ability to take lots of technical information and distill it elegantly into “beautifully simple” language
  • You possess outstanding work ethic, ability to perform under pressure, meet deadlines, and prioritize and deliver multiple tasks on time
  Characteristics:
  • Someone who can think at the highest level and willing to roll up their sleeves (we all do this on the team no matter what position we are)
  • Passion for storytelling
  • Inquisitive, curious, interested, engaged about learning - even if unrelated to their task at hand
  • Reads the news daily - all kinds of news!
  • Creative: not afraid to imagine bold, silly, funny, impactful, impossible ideas
  • Ability to problem solve well - be able to put pieces together even if they don’t have everything they need solve the puzzle
  • Is passionate about Zendesk, our culture, and our mission
  • Believe in autonomy & taking initiative
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Community and Event Marketing Manager (Zendesk-Sell, formerly Base)
  The Sell team is looking for a Community and Event Marketing Manager who can help build a community of sales leaders through an energetic, exciting, and product-focused global event series.
  
  
  Over the past three years, Zendesk has built a strong event portfolio, including a global annual user conference—Zendesk Relate, a global event series—Zendesk Showcase, regional Zendesk Roadshows, and other localized events, attracting a community of customer engagement and support leaders. Now the Sell team is looking for a Community and Event Marketing Manager to build a community of sales leaders.
  
  
  The ideal candidate will have experience leading and producing an event series on both a smaller intimate scale (30-50 attendees) and as larger high-production (300-2000 attendees). At times you will also lend support to select industry conferences, cross-product Zendesk events, or other projects that are deemed corporate priorities.
  You will be the first and only member of our events team,  managing an army of resources inside and outside Zendesk —event operations and logistics, agencies and contractors. You bring a proven track record of flawless event execution, marketing communication, and project management with a strong eye for detail and branding around attendee experiences.
  
  
  You must be willing to do it all—from negotiating, budgeting, marketing, to managing the logistics of an event —as we are a “get your hands dirty” organization. But don’t worry, you’ll have the full Zendesk Sell Marketing and Sales team supporting you!
  
  
  Responsibilities:
  • Create and implement the overall strategy and execution of the Sell Roadshow event series
  • Leverage the existing events playbook to produce a Sell Roadshow series which targets and builds a sales leader community for Zendesk
  • Partner with corporate creative and marketing, PR, AR, field, and product marketing to align key objectives, brand expression, messaging and positioning
  • Project management of events including logistics, securing venues and exhibition space, travel, and development of creative concepts
  • Collaborate with campaign and email teams to promote Sell events to a relevant audience
  • Helping with the creation of event-focused sales engagement and enablement programs to ensure targeted audience recruitment
  • Defining and executing internal and external event awareness and communication plan and associated deliverables
  • Identify national or regional partners who can help promote and host events in the field
  • Identify opportunities for Sell to partner with Zendesk’s broader field marketing team on Tier 3 regional events and industry specific events
  • Coordinate events strategy to align with territory account executives pipeline targets
  • Provide field marketing team with assets and ideas to promote Sell
  • Oversee booth logistics and execution for industry event sponsorship opportunities
  • Maintain budget to create a cost effective event series, measure the impact and ensure post-event follow-up
  • Report on pre and post-event KPIs on an ongoing basis across all events in the series
  • Ensure all event vendors are on-boarded into billing system and paid
  • Partner with marketing ops and lifecycle marketing to have event leads properly tracked and converted
  Required Skills:
  • 3-5 years experience in event marketing
  • multiple levels from Manager to Senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to vice president
  • High energy, charismatic, and innovative
  • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
  • Strong sense of responsibility,  initiative and design
  • Solid oral and written communication skills
  Soft Skills:
  • Approachable, outgoing, flexible, humblident
  • Ability to think on your feet and stay cool under pressure
  • Social intelligence and relationship building skills – people have to want to work with you
  • Have a curious mind – want to understand the why behind a customer’s strategy or questions
  • Excited by the “unknown” and ready to accept new challenges
  • Prioritization and effective time management skills – you own your own calendar
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Digital Marketing Manager, Display and Programmatic Media
  We are seeking a results oriented Manager to build out our display media presence through traditional and programmatic ad buys. You will be in charge of driving new customer acquisition efforts globally working directly with networks, publishers as well as leveraging bid management platform technologies to target B2B decision makers across the internet, driving new business for Zendesk. 
  
  
  What you'll do:
  • Day to day responsibility for planning, activating and optimizing digital media on multiple platforms from adwords inventory, to open exchange inventory, across formats such as display and native advertising
  • Oversee campaign budgeting, reviewing pacing and optimizing media- making continual adjustments to performance levers such as creative, targeting and bidding to ensure performance marketing goals are achieved
  • Constantly be on the lookout for platforms and inventory sources, data and technology platforms options in marketplace best suited to find B2B audiences with the goal to actively test and understand viability
  • Lead and own relationships with vendors and third party services
  • Collaborate dedicatedly with the analytics team as a key partner in how display channel attribution is implemented
  • Collaborate with creative team in order to build creative on an ongoing basis, A/B testing assets and providing creative team feedback on what works, what doesn’t and building a pipeline of new assets depending on the platforms
  • Responsible for independently reporting out on channel performance
  Qualifications:
  • Deep understanding of what makes display media tick and how best to optimize the channel
  • 3-5 years of hands-on experience working directly in self-service programmatic platforms (e.g. DV360, Mediamath, Tradedesk) managing campaigns. Bonus points if you have experience with Account Based Marketing platforms like Demandbase and Terminus.
  • Knowledge and understanding of Programmatic space, including 1st, 2nd, 3rd party audience targeting capabilities, open exchange, PMPs and bidding strategies
  • Understanding of DMPs and ad tech and martech space useful
  • Performance mindset- ability to understand the levers that drive performance and the actions needed to optimize campaigns (audience, bids/budgets, creative, conversion rate levers)
  • Proficient in MS Excel
  • Self-starter with a high degree of motivation
  • Structured thinker and strong analytical skills
  • Ability to work across teams and collaborate with cross-functional teams in a dynamic environment
  • Strong attention to detail and ability to collaborate
  • Bachelor’s degree or equivalent required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Digital Marketing Manager, Paid Search
  Zendesk is looking for an accomplished Digital Marketing Manager, Paid Search, to join the Performance Marketing team to execute our paid search strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid search campaigns. This is an exciting opportunity for an Performance marketing superstar with a proven track record of optimizing complex global campaigns for multiple products and audiences in a dynamic environment.
  The ideal candidate will be an SEM ninja, highly analytical and who is excited by the challenge to further expand and optimize our paid search program.
  
  
  Responsibilities
  • Hands-on management and optimization of search campaigns to build best-in-class SEM program for Zendesk across different regions globally
  • Day-to-day campaign bid management and execution tactics across multiple search engines (e.g. Google, Bing, etc.) to exceed goals and maximize return on ad spend
  • Identify opportunities to expand our search efforts; Conduct ongoing keyword research and expansion  
  • Rigorously test every aspect of paid search-keyword, ad copy, landing pages to drive optimal performance results
  • Partner with the teams in regions to adjust campaign to local context and maximize relevance
  • Support new product launches and promotions through new copy and messaging
  • Monitor daily/weekly/monthly/quarterly budgets and pacing to achieve key metrics, KPI goals and ROI targets
  Desired Skills and Experience
  • 3+ years hands on experience running paid search campaigns on major search engines platforms (AdWords & Bing)  
  • Hands on experience with desktop AdWords and Bing editor tools
  • Deep knowledge of search engine marketing, bidding strategies and A/B testing
  • Experienced in performance marketing, with a focus on understanding Return on Investment (ROI)
  • Strong quantitative skills and ability to analyze data and make data-driven decisions
  • Ability to clearly communicate results, key learnings and areas of opportunities
  • Proficiency in Excel is a must: Pivot Tables, VLOOKUP, SUMIF formulas are your friends
  • Excellent project management skills with proven ability to meet deadlines
  • Familiarity with DoubleClick bid management platform, as well as GTM tag management
  • High levels of integrity, autonomy, self-motivation and a desire to work in a results-driven, fast growth environment
  • Proficiency/ fluency in one or more languages is a plus: Japanese, Portugues, Spanish, etc.
  • BA/BS required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Demand Generation
  Zendesk is seeking a senior campaign and analytics leader to help fuel a phase of rapid growth for our company in North America. This role is focused on owning our regional new business pipeline creation, and execution of end-to-end marketing campaigns. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will wear many hats - this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilities
  • Strong SaaS experience, understands pipeline demand generation.
  • Works directly with cross-functional teams; produce campaign recap summaries for the region (conversion rates, webinar, event registrants / attendees, email and event campaign metrics, etc.) in order to analyze past performance and identify new opportunities to improve existing campaigns.
  • Contribute to weekly and bi-weekly reports, and monthly dashboards to demonstrate campaign progress and region success.
  • Support the regional managers by developing quarterly marketing plans with a focus on enterprise lead demands, and supporting collateral to meet targets.
  • Contribute with regional leaders by creating innovative roadmaps that focus on multi-vertical and geographic targets.
  • Fill the top of the sales funnel with new leads, and support the nurture of existing contacts with the goal of increasing conversion rates. Leverage marketing automation to drive qualified leads and increased engagement scores.
  • Coordinate field marketing demand gen efforts in a digital format that sales can implement rapidly, in alignment with regional leaders.
  • Analyze and segment existing data/leads to drive operational improvements around lead conversions against revenue targets
  • Analyze enterprise marketing funnel, setting mix and customer segmentation to formulate ideas and approaches to optimize cost effective pipeline acceleration across different territories
  • Manage outsourced vendors
  Requirements
  • Manage numerous projects simultaneously, in a dynamic environment
  • Motivated self-starter who thrives in complex fast-paced environment
  • 5+ years of executing Marketing Programs including campaigns, direct mail programs and digital advertising.
  • Experience working in google docs/calendar/email, sf.com and Eloqua
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing.
  • Ability to inspire cross-functional teams to work with you to deliver results
  • Ability to develop good working relationships with the sales, field marketing and corporate marketing teams
  • Experience in managing and building a successful demand generation team
  • Bachelor's degree required
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, GTM Strategy
  We are searching for a Director of GTM Strategy to help us gain greater clarity into Zendesk’s new market opportunities and customers. You will partner with our Product, Sales, Marketing and Tech Alliances teams to define the markets we want to serve and the criteria for success while also helping to activate new go-to-market efforts. If this sounds like you then read on. 
  
  
  What you will do everyday
  • You will perform market sizing and analysis for core Support market and new-to-Zendesk categories (e.g. “Beyond Support,” “Upmarket”).
  • Identify with collaboration from Product and GTM teams which Zendesk products and solutions are appropriate for which Zendesk markets, channels and segments. You will connect this to horizon planning and Zendesk’s “Beyond $1B” long term goal.
  • Identify target clusters, audiences and personas among current Zendesk customers and new categories. 
  • You will partner with Product and Corporate Development to prioritize and decide which target clusters and specific challenges within those clusters Zendesk should pursue.
  • Collaborate with Product and Corporate Development to build, refine and publish Market Requirements Document (MRD).
  • Work with Product Strategy to understand New Business and Expansion strategies for each Zendesk product. GTM Strategy team to bring customer insights and GTM team needs to the table.
  • Craft and implement framework across Product, Sales, Customer Success, Ops, Finance, Marketing, PMM, and Enablement to ensure new products get market traction.
  • Drive alignment across Sales, Marketing, Customer Success and Product for definition of product ARR and Pipe targets.
  • Partner with Zendesk Product to support our growth strategies and that complement our core New Business and Expansion Business pipe gen efforts.
  • Partner with Product to provide GTM input and market testing into product pricing and packaging. 
  • Work with the GTM and Product team to develop and test promo pricing.
  • Facilitate successful launch of new and updated Zendesk products to market in partnership with Product Marketing.
  • Define GTM team’s readiness (e.g. budget, talent) that is required for achieving success with key Technology Alliance partners.
  • Work closely with Corp Dev and Product to help define and mobilize GTM investment and resources required to ensure successful integration of acquired products/businesses.
  
  
  Qualifications
  • You have a BA/BS degree or equivalent practical experience
  • MBA preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Product Marketing
  At Zendesk we are in search of a Director of Product Marketing to join our Platform and Emerging Products team. Reporting to the Head of Product Marketing for Platform and Emerging Products, your will be responsible for helping to grow our new and emerging business across a suite of products, with a primary focus on Zendesk Connect. In this role you will partner closely with our Product GMs, Sales Leaders, Brand and Campaigns teams.
  
  
  Responsibilities
  • Develop product positioning that differentiates Zendesk by understanding customer needs, product roadmap, market trends, and competitive forces
  • Plan and execute product/feature launches across cross-functional teams (spanning Product, Marketing, Support, Service, Sales) and related sales enablement
  • Work with Product Management to establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence the product development roadmap and mitigate product gaps
  • Collaborate with Sales to understand & support ongoing enablement, and maximize impact of messaging for the mid-market and enterprise audience
  • Messaging and positioning for Zendesk Connect in coordination with your peers in the PMM and Product teams
  • Develop and own GTM strategy and Sales Enablement in coordination with Sales and Enablement teams
  • Co-creation with your campaigns counterpart of an integrated marketing plan that drives pipeline and bookings
  Requirements
  • 5-7 years product marketing experience, preferably in the B2B space
  • Passionate storyteller who can articulate both verbally and in writing a compelling vision
  • Can quickly synthesize technical content into ‘positioning’ for non-technical audiences and craft messaging that connects with both internal stakeholders and customers
  • Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
  • Leader who is comfortable in a start-up like environment and who can operate independently to build out new programs and initiatives for our emerging business units
  • Team player who can work across an organization to build a plan, get alignment and execute it
  • Customer-first mentality
  Nice To Have
  • Background in SaaS platforms and the platform competitive market
  • Experience marketing to CX leaders, IT and/or Developers
  • Previous management experience
  • Technical aptitude and familiarity with platform or data products
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Email Marketing Specialist
  We’re looking for an email marketing specialist who can make an immediate impact on our team. In this role, you will combine your current knowledge of email marketing skills and best practices to support our overall marketing initiatives. You will work with our fellow marketing rockstars all over the world, as well as cross-functionally across other departments for their messaging needs. You will be helping to provide strategic approaches on targeting, deployment times, coordinating global campaigns, and helping to reach our targets with efficient email campaigns.
  
  
  Responsibilities:
  • Create, schedule and deploy email campaigns and nurtures
  • Build/Modify existing email templates in our Tier 1  languages
  • Resize and modify graphics/images used within email templates
  • Aid in list uploads, targeting, manage opt-out requests subscriber profile updates
  • Work with stakeholders across company to ensure on-time asset delivery
  • Assist in setup and implementation of headers and footers in email templates
  Requirements:
  • 2-4 years experience in email marketing
  • BA/BS degree
  • Strong working knowledge of HTML coding
  • Ability to manage multiple projects with multiple stakeholders
  • Good knowledge of CAN-SPAM and GDPR regulations
  • Ability to work in a fast-paced environment and not get bogged down by many moving parts
  • Ability to work flexible hours when needed to accommodate global office request
  • MUST have hands-on experience with Email Service Provider (Eloqua STRONGLY preferred)
  • Excellent project management skills and attention to detail
  • Salesforce experience preferred
  • Enjoy working cross-functionally with other teams
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Integrated Campaign Manager, SMB
  Zendesk is seeking an Integrated Campaign Manager to help fuel the next phase of rapid growth for our company in the small business space (less than 100 employees).  In this high impact role you will own the demand generation strategy and campaign execution to drive new and expansion business for small businesses. If you have a passion for building creative and high performing global integrated campaigns, if you can organize and drive groups toward common goals in a productive way, and are capable and comfortable engaging with execs and individual contributors alike, we want to hear from you.
  
  
  Primary Responsibilities and Objectives
  • Build the multi-channel campaign strategy to drive new prospect and expansion opportunity for our high velocity (SMB) customers
  • Partner with product marketing, regional marketing and sales teams to create and prioritize business requirements to develop end-to-end integrated marketing plans
  • Own end-to-end management of global campaign execution across channels (e.g. digital advertising, web, email, field & virtual events, etc.) including creative and copy development, campaign setup, A/B testing, conversion flows, and campaign optimization to maximize conversion rates
  • Test and optimize new programs and channels. Continuously measure ROI and scale our efforts to drive new business
  • Think outside the box and build creative customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Collaborate with sales and field marketing teams on campaign implementation and follow up
  • Actively monitor all campaign analytics, partner with our business intelligence team to create appropriate reporting on campaign performance and communicate results effectively to the team with recommended actions for optimization
  • Drive delivery of key execution plans, collateral, and marketing programs and offers
  • Monitor, assess and report on integrated marketing campaigns performance and provide strategic direction and guidance based on analysis of results
  Qualifications, Skills and Education
  • 4+ years marketing experience including 2 years of focus on SMB marketing. Past experience in driving acquisition, expansion and demand for self-serve trial-based platforms is a huge plus.
  • Deep understanding of how small businesses operate and buy software platforms. You need to  be able to build marketing campaigns that serve their needs by driving prospects to trial and eventually conversion and expansion.
  • Experience owning end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Strategic mindset and understanding of marketing as it relates to achieving business objectives
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change. Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, team-oriented, energetic, and optimistic
  • Comfortable within Salesforce.com especially in campaign and reporting objects
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing Localization Manager
  The International Marketing team at Zendesk is an integral part of the marketing organization. We help businesses around the world learn about Zendesk in their language and understand the value of our multi-product offering. Our team of talented program managers achieves that goal by carefully planning and executing localization of various programs but they also work with regional teams to help create locally-appropriate content and campaigns and build experiences that simply resonate with the target audience.
  
  
  Our goal is to ensure that every international launch is successful as a result of close collaboration between the international marketing team and campaign, content, creative, product, field marketing, and regional sales counterparts among others. The ideal candidate for this role understands that localization does not simply mean translation, and will always find ways to improve quality. He/She will strive to deliver an experience that inspires prospects regardless of their location to want to learn more about Zendesk and try our products.
  
  
  Responsibilities
  • Drive programs supporting international marketing from scoping through delivery.
  • Manage end-to-end localization of Zendesk content and programs from initial planning & budgeting to the delivery of localized assets and LQA.
  • Develop and maintain key relationships with culturally and geographically diverse stakeholders
  • Work closely with language vendor to ensure smooth execution of projects
  • Maintain training material and conduct training sessions on tools and processes for new linguists, agencies, and internal reviewers.
  • Monitor, measure and communicate project progress, potential risks, delays and performance to stakeholders.
  • Conduct periodic competitive audits and research to elevates localization quality and the state of customer journey in different markets and come up with new ways to improve that experience.
  Requirements
  • BA/BS degree or equivalent practical experience
  • Minimum of 6 years of experience as a project manager in a high growth environment managing large-scale projects, with at least 3 years focused on localization management.
  • Previous experience with cloud-based CAT tools especially Smartling is a plus
  • General technical understanding of common digital platforms, web development technologies, marketing automation tools, and various file types is a definite asset.
  • Knowledge of a second language is not required but language enthusiast with the ability to understand the nuances of linguistic issues are encouraged to apply.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Partner Enablement Manager
  The Partner Enablement Manager, will lead the implementation of our partner enablement strategy and programs.
  
  
  This person should be very familiar with all roles involved in the full software sales/implementation cycle, how partners staff these roles and the enablement needs that exist for each. The Partner Enablement Manager will review, re-purpose, and  deliver the enablement for partners in sales, pre-sales and professional services roles. The ideal candidate will be well-versed in instructor-led delivery, self-paced learning and Train-the-Trainer models as well as certification programs.
  
  
  The successful individual should be comfortable with a dynamic, fast paced environment and be capable of collaborating and executing across multiple functions.
  
  
  Responsibilities:
  • Working with key stakeholders to prioritize Partner Enablement needs
  • Collaborate closely with all members of the Go To Market Enablement team to understand what assets exist, or need to be re-purposed or created.
  • Cross functional collaboration, in particular with Product Marketing and Sales to ensure successful delivery of  Partner Enablement Programs
  • Prioritization and successful roll out of global enablement initiatives in conjunction with the Partner Sales teams around the world.
  • Management of the successful delivery and operation of ongoing programs such as Partner Sales Bootcamp
  • Create and implement an effective Partner Certification program
  • Facilitation of enablement programs to a multitude of audiences and tenures
  • Develop new and innovative ideas to solve complex business issues
  Required Skills:
  • 5-10 years experience in Sales Enablement, and / or Partner Sales
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to Senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Proven experience with adult learning principles and course design techniques (1) design; (2) build; (3) run/manage the program; (4) measure and report on success metrics
  • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to vice president
  • Direct people management skills with a focus on coaching and mentoring others
  • High energy, charismatic, and innovative
  • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
  • Strong sense of responsibility and initiative
  • Solid oral and written communication skills
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Marketing Manager / Associate
  Zendesk is looking for a Product Marketing Associate, based in San Francisco, to help us scale the way that we launch emerging product features to our customers. In this role, you will plan and execute feature launches for our platform, analytics, and proactive engagement products, working closely with Product, Sales, and other marketing teams.
  
  
  Reporting to the Sr. Product Marketing Manager, this role will own our go to market efforts for upcoming feature launches and create compelling messaging and collateral that drives awareness and activation of new product capabilities amongst our customers. This is an exciting opportunity for someone who is looking to work cross-functionally, own and execute on a launch plan, and tell compelling stories about the latest and greatest that Zendesk has to offer.
  
  
  If you love the idea of releasing new product features to customers and working on a fun and diverse team of product marketers, this role is for you!
  
  
  Roles and responsibilities:
  • Plan and execute goal-driven feature launches for platform, analytics, and proactive engagement products, working cross-functionally with Product, Marketing, and Sales
  • Build compelling product demonstrations that visually illustrate the benefit that new Zendesk features bring to customers
  • Create messaging that fits an audience and drives awareness, supported by a rationale for why, when, and how each feature should be used
  • Work with Product Management to establish a continuous customer feedback loop to influence the product development roadmap
  • Collaborate with Sales to understand & support ongoing enablement efforts that ensure sales teams are armed with the materials necessary to pitch new product features
  • Develop compelling marketing and sales collateral for platform, analytics, and proactive engagement products
  Must have:
  • Interest in bringing new features to market and excited to tell compelling stories that drive customer engagement
  • Enthusiasm and empathy for genuinely improving the way that businesses engage with their customers
  • Willingness to have an early morning or late night now and then working cross-functionally with teams that span the entire globe
  • Ability to start multiple initiatives at the same time and energetically pursues them Interest in learning the product marketing ropes and growing a career in product marketing
  Nice to have:
  • Background with customer engagement software
  • Familiarity with common SaaS tools and practices
  • Willingness to deal with obscure references and lame jokes
  • Bachelors degree in Business or Information Systems, or other relevant fields
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager, Integrated Marketing
  We are looking for a Program Manager to drive the end-to-end design, development, and delivery of key programs at the cross-functional level. Your job as program manager is to keep programs moving forward, focusing on key milestones for the Zendesk Integrated Marketing team, which includes the teams responsible for email, webinars, in-product messaging, and global campaigns. You will also work closely with teams across Zendesk, most notably Product Marketing, Field Marketing, Localization, Content, Brand, and Sales.
  
  
  You are the glue between the Zendesk Integrated Marketing Team and the rest of the company, disseminating information and summarizing and surfacing program updates, and resolving issues as they arise. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs you drive run smoothly and efficiently.
  
  
  Two rockstar teams
  • In this role you get to be part of not one, but two, amazing teams. In addition to Integrated Marketing, you’ll be part of an international organization of Program Managers who have backgrounds in tech, healthcare, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one your input will be valued, your skills leveraged, and your personal style celebrated.
  What you get to do every day
  • Set up an appropriate communications infrastructure including cross-functional team meetings, status reporting, and informal conversations to track program status, surface reporting/metrics and keep stakeholders up to date.
  • Anticipate areas of risk and determine ways to mitigate them.
  • Manage the day-to-day communication with internal stakeholders, making sure projects are moving forward and reviews/feedback are routed appropriately.
  • As appropriate, participate in team stand-ups and planning meetings, using that as a way to gather status on projects that make up a broader program.
  • Drive programs to streamline management of our global campaigns calendar in order to facilitate the successful launch of programs.
  • Track all elements of your programs to ensure that deliverables are on track and every deadline is being met.
  • Improve, streamline and guide the briefing and intake process for the team.
  • Support and drive strategic planning efforts.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Live and breathe these words every day: drive, communicate, streamline, fill gaps, facilitate, negotiate.
  • Have a positive impact on the effectiveness and efficiency of your program team members.
  What you bring to the role
  • BS/BA or equivalent and 5+ years in a Program Management or or similar role.
  • Proven track record of setting up and driving marketing projects/programs within an organization.
  • Ability to get to the heart of a problem and then mobilize the right people to solve it.
  • Strong collaboration, planning, and prioritization skills.
  • Ability to facilitate efficient and productive meetings that people look forward to attending.
  • You lead by influence rather than authority, to build trust on your team.
  • An understanding of the challenges faced by cross-functional teams and a willingness to solve them.
  • Good time management and organizational skills
  • A willingness to roll up your sleeves and do what it takes to get things done.
  • Ability to follow and positively influence Program Management team best practices.
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Enablement Communications Manager
  The Sales Enablement Communications Manager, ensures we have an effective communication program for our global sales, services, & success teams. The goal is to consistently provide & deliver enablement material that is relevant, easy to consume, and easy to find.
  
  
  You should be very familiar with all roles that exist in our sales, services, & success organizations who support prospects & customers that span SMB, mid-market and enterprise businesses. You would know what information those folks will need to do their jobs successfully. You would be responsible for building, delivering and maintaining multiple communications programs & resources, including weekly global webinars, monthly newsletters & calendars, and a self-service portal.
  
  
  You should be comfortable with a dynamic, fast paced environment and be excellent at cross-functional collaboration, process & system creation, and handling multiple personalities with distinct points of view. 
  
  
  Responsibilities:
  • Promote, manage, and deliver a weekly webinar, delivered twice to accommodate our global time zones. Duties include organizing & reviewing content and presenters, promoting attendance, hosting, recording, posting and measuring effectiveness.
  • Identify webinar content that should be used for ongoing enablement and build online learning modules or partner with other enablement team members to Craftthem.
  • Work closely with cross functional teams such as product marketing to seek & understand the calendar of upcoming launches and plan enablement communications accordingly.
  • Craft and deploy a monthly enablement calendar so our global sales, services, & success teams know what enablement is happening for their role in their region.
  • Craft and deliver the monthly Product Marketing/Enablement Newsletter. Duties include eliciting articles, layout, approvals, and measuring effectiveness.
  • Primary point of contact for our internal Go-to-Market content portal. Help with the maintenance, organization, & optimization of content by proactively identifying new or innovative ways to surface material as well as manage regular audits to ensure content is up-to-date and relevant. 
  Required Skills:
  • 3-5 years experience in Sales Enablement and / or Sales support role
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Excellent facilitation and presentation skills
  • High energy, friendly, and creative
  • Strong sense of responsibility and initiative
  We are looking for a self-starter who has experience with enablement in a SaaS world. The ideal candidate is able to take complex products and processes and present them simply and concisely. Plenty of room for additional opportunity in this role to be creative and develop new and innovative ideas to solve complex business issues
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Campaign Manager
  Zendesk is seeking an experienced Senior Campaign Manager to manage our global marketing efforts to promote Zendesk Sunshine, our new open and flexible CRM platform that connects customer data to give businesses a complete picture of the customer experience. Built natively in the public cloud and grounded in our partnership with Amazon Web Services, Sunshine enables businesses to easily bring data in and out of Zendesk and allows developers to create powerful and unique integrations.
  
  
  In close partnership with the product marketing team, this role will oversee the development and execution of B2B marketing strategies and programs that educate, inform, engage, and create demand for our platform. You will do this by targeting 3 unique personas: customer experience leaders, CIOs, and developers.
  
  
  The ideal candidate has significant experience in developing marketing programs targeting CIOs and other senior IT leaders. Experience marketing to developers is a huge plus. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will also wear many hats -- this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilities
  • Develop fully integrated, multi-channel campaigns (digital advertising, web, email, field & virtual events, direct mail, etc.) that meet business goals
  • Design full-funnel campaigns that drive leads and opportunities to sales, understanding and articulating the buyer's journey (as well as the influencer’s journey) in the context of campaigns
  • Own end-to-end development and management of global campaign execution, including: creative and copy development, campaign setup, A/B testing, and campaign optimization to maximize conversion rates
  • Draft compelling content for email, in-product messaging, and direct mail, and build landing pages that drive traffic from campaigns and support sales follow-up
  • Work with the in-house outbound research team to develop and iterate on contact lists for campaigns
  • Partner with content, brand, web, field marketing, engagement marketing, performance marketing and other teams to develop compelling content to drive campaigns from planning to execution
  • Provide guidance and direction to the regional marketing team on investments to target CIOs and developers
  • Collaborate with the product marketing team on key plays and audiences for campaigns
  • Collaborate with sales teams on campaign implementation, follow up, and performance
  • Partner with the localization team to support effective campaigns across all tier 1 languages and key regions
  • Evaluate research, data, market conditions, and competitive positioning among target segments and implement adjustments as needed
  • Actively monitor all campaign KPIs, partnering with our analytics team and the campaign analyst to create appropriate reporting on campaign performance, and communicate results effectively, with recommended actions for optimization
  Requirements
  • 5+ years marketing experience (SaaS preferred) with strong campaign or integrated marketing experience
  • Experience owning end-to-end execution of campaigns: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Experience with multi-channel campaigns required
  • Strong creative mind with the ability to ideate new campaign concepts and collaborate closely with our internal marketing teams
  • Quick learner with ability to thrive in an a fast-moving environment
  • Strong organizational skills with keen attention to detail
  • Positive attitude, team-oriented, energetic, and optimistic
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change
  • A bias for action, results and delivery, with a high quality bar
  • Previous experience working closely with sales and product marketing
  • Conversant in Salesforce
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Alliances & Marketplace
  Zendesk has serious growth and innovation ambitions — and deepening our partnerships with some of the SaaS category leaders and infusing our marketplace into our ongoing Product and GTM motions are critical components for us to realizing those ambitions. This position is all about making both of these things happen, reports directly to a Director of Technology Alliances and will have 1-2 direct reports.
  
  
  As a member of Zendesk’s Technology Alliances team, you’ll be responsible for building and executing partnerships that can expand our solution footprint, drive product innovation, elevate our brand, and craft new-new sales opportunities. This role is unique in that you will get to wear different hats by leading the Zendesk Marketplace (from a business / merchandising perspective) while also handling a select tier of high-profile partners. Along the way, you’ll get the opportunity to work with stakeholders throughout Zendesk’s business, including Product Management, Engineering, Marketing, Sales / Success / Professional Services / Customer Advocacy, and Legal. 
  
  
  Responsibilities:
  • Become Zendesk’s primary point of contact for a handful of Zendesk’s top strategic ISV partners, and co-develop and execute on partnership plans for each of these partners
  • Work closely with Product Management partners as well as Product Marketing, your Tech Alliances colleagues, and other teams to define the strategy for how to grow Zendesk’s Marketplace. Coordinate closely with Product Operations, Customer Advocacy, and Developer Relations to effectively onboard developers and ISVs
  • Selectively coordinate joint GTM activities, particularly joint marketing, in concert with the partner plan and business case. Collaborate with internal Zendesk partners (Sales, Marketing, Product and Success) to ensure we meet partner dedications and maximize benefits from our partnership
  • Establish success metrics for each partnership and lead data collection / measurement to guide impact assessment and future investments
  • Lead a team of two who is responsible for operating the marketplace and ensuring a positive developer experience.
  • Improve overall developer experience by decreasing app approval time, assist with ongoing support, developer communications, and developer documentation 
  Requirements:
  • You have 8+ years of total work experience and have at least 2-3 years of extraordinary performance in a role similar to this one, ideally at another SaaS company in meaningful roles such as handling technology partners, developer experience, business development, developer relations, etc. Experience managing people for 1-2 years as well. Consulting background or other prior work in a professional services capacity is a plus
  • You exhibit a positive attitude, are team-oriented, ambitious, optimistic and, for heaven’s sake, a sense of humor
  • You are at ease when discussing product and technical components / capabilities at significant detail. Extra points for having a technical background, but this is not a requirement
  • You are able to juggle several priorities at once — ideally you thrive in such an environment. Entrepreneurial nature, strong sense of ownership, bias towards action and ability to balance competing priorities
  • You have demonstrated experience leading cross-functional initiatives handled on a tight timeline with immovable landmarks
  • You have no hesitations about cold outreach and are a consummate networker. You actively seek out opportunities to meet with existing and potential new partners. Bonus points if you already have a Rolodex of partner relationships
  • You feel confident in utilizing data to make informed decisions and set a strategic course
  • You have passion for product and how Zendesk customers can use apps to do more with our products. Existing experience with Zendesk products is always welcomed
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Marketing Data Analyst
  You’ll be joining a motley crew of soccer players, motorcycle riders, sous vide fanatics, and an improv champ. We are data driven marketers, so every major decision starts with data analysis to identify opportunity areas and to measure our efforts.
  
  
  You’ll be diving into a wide scope of sales and marketing data to help us make the right decisions and achieve our ambitious goals.
  
  
  Responsibilities:
  • Develop a framework to manage and track the global Performance Marketing budget and performance by region, country, and channel (e.g. SEM, display, direct mail, etc.)
  • Develop goals and track progress against quarterly budget, lead, and pipeline targets
  • Forecast and provide recommendations for optimal channel investment, pacing, and re-allocation throughout each quarter
  • Build dashboards that will monitor channel pacing and downstream metrics. Identify new trends, flag potential issues, and provide guidance to channel managers based on findings
  • Help answer ad-hoc big (and small) questions by analyzing company data from any and all channels and sources that drive the leads, pipeline and bookings of our various marketing channels
  • Regularly report findings and ongoing KPI’s to regional marketing and sales teams to provide visibility into business performance and to aid decision-making
  Desired Skills and Experience:
  • BS/BA degree in math, statistics, engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • 4+ years of experience in strategy consulting, data analytics, business intelligence, or related field
  • Excellent written and verbal communication skills.
  • Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
  • Strong intellectual curiosity combined with a knack for recognizing correlations, trends, and statistical irregularities
  • Talent for translating data into easy-to-understand, actionable insights
  • Advanced SQL query writing and experience building and maintaining complex forecasting models
  • Experience with BI tools (e.g. BIME, Tableau, GoodData) and advanced Excel functionsKnowledge of advertising platforms (e.g. AdWords, Bing) and reporting on standard digital marketing KPIs (e.g. CPA, CPM, CTR, etc.) a plus
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Marketing Manager (Platforms and Developers)
  Zendesk is the world’s leading Customer Service and Engagement company, with a thriving developer ecosystem across the globe. With the launch of our new CRM Platform, Zendesk Sunshine, we are looking for a seasoned Product Marketer/Developer Marketer to develop, build and execute a developer marketing program, working in close collaboration with other marketing and product teams.
  
  
  This is an exciting opportunity for a creative, driven and passionate individual to make a worldwide impact.If you want to build and own marketing to an audience of millions of developers, this role is for you!
  
  
  The scope of this role covers all of Zendesk’s products for developers. The ideal candidate will have experience working with and marketing to developers and therefore understands the unique role of marketing to the developer audience with the goal of driving adoption, engagement and evangelism. The highest priority for this role is to build and foster a strong developer community.  
  
  
  This is a multi-faceted role that will require a strong grasp of community growth, educational programs, communications strategy, thought leadership, content creation, developer workshops, competitions/hackathons and other events. Having a strong technical background/acumen is a huge plus.
  
  
  Roles and responsibilities:
  • Developing and executing the GTM Developer Marketing plan
  • Messaging and positioning for all Zendesk developer products in coordination with the PMM and Product teams
  • Ownership and research of the Zendesk developer personae
  • Engagement and Support of our online developer community with dedicated content, webinars, and
  • Co-creation with your campaigns counterpart of an integrated marketing plan aimed at driving adoption
  Must haves:
  • Has deep experience working with and marketing to the developer audience
  • Is a strong storyteller and customer marketer with a love of messaging and positioning
  • Is excited about building innovative, outside-the-box ideas for engaging with a range of developer types
  • Is a team player who can work across an organization to build a plan, get alignment and execute it
  Nice to haves:
  • Technical aptitude and familiarity with developer tools and languages
  • Background in Product Marketing or Product Management
  • Experience in the SaaS or Customer Experiences software
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Manager, Strategic Events
  Zendesk is looking for a Senior Manager of Strategic Events who can help evolve an energetic, exciting, and product-focused global event series.
  
  
  Over the past three years, Zendesk has built a strong event portfolio, including a global annual user conference—Zendesk Relate, a global event series—Zendesk Showcase, regional Zendesk Roadshows, and other localized events. The Strategic Events team is small, but mighty, and works closely with our partners in field marketing, sales, product marketing, product, and creative to execute on our event strategy.
  
  
  This role is specific to the strategy and execution of our Zendesk Showcase and Zendesk Roadshows. The ideal candidate will have experience leading and producing an event series on both a smaller intimate scale (30-50 attendees) and as larger high-production (300-2000 attendees). At times you will also lend support to select industry conferences, Relate, or other projects that are deemed corporate priorities.
  
  
  You will directly manage internal and external teams—event operations and logistics, agencies and contractors, and project deliverables and needs. You bring a proven track record of flawless event execution, marketing communication, and project management with a strong eye for detail and branding around attendee experiences.
  
  
  You must be willing to do it all—from negotiating, budgeting, marketing, to managing the logistics of an event (although we have an amazing team)—as we are a “get your hands dirty” organization.
  
  
  Responsibilities include:
  • Managing the overall strategy and execution of our Zendesk Showcase global event series alongside our internal and external teams. Oversight of branding and presentation compliance for the Zendesk Roadshow.
  • Working in partnership with corporate creative and marketing, PR, AR, field, and product marketing to align key objectives, brand expression, messaging and positioning.
  • Act as a point of contact to key internal teams to align their goals and directions into the event series portfolio.
  • Executive production and project management of select events including logistics, securing venues and exhibition space, travel, and development of creative concepts.
  • Effectively managing and collaborating with external agency partners on event concept creation, planning, and execution.
  • Defining and executing internal and external event awareness and communication plan and associated deliverables.
  • Managing the event budgets and plans to exceed revenue objectives via registration goals and sponsorship sales.
  • Helping with the creation of event-focused sales engagement and enablement programs to ensure targeted audience recruitment.
  • Pre and post-event metric KPI development with consistent reporting across all events in the series.
  • Perform best practices and comparative reviews of competitors, industry, and leading events and programs
  Our ideal candidate:
  • Demonstrates proven ability to drive strategic decisions, process changes, and business initiatives.
  • Provides strong executive presence and ability to provide solutions in complex situations.
  • Works effectively and comfortably with leaders and stakeholders within the function, across functions and outside of the organization.
  • Has experience managing multiple events at one time, which are at various stages in the planning process.
  • Builds relationships with key industry influencers, secures speakers, and assists in the curation of event content.
  • Partners with Marketing teams to promote strategic events via social, email and online marketing channels.
  • Maintains a disciplined and effective project management approach to strategic events.
  • Has success in developing strategies and executing hosted and 3rd party events outside North America.
  • Analyzes data and provides insights as a result for future executions to ensure we are optimizing our event marketing investments and aligning our event strategy to our campaigns and business objectives.
  • Develops best practices for the event execution to ensure consistency.
  Position Skills and Requirements:
  • 7+ years combined corporate event and event series experience, working for at least one SaaS-based B2B technology company.
  • Expertise in the strategic and tactical execution of 300+ attendee, one-day global corporate events.
  • Experience in planning a varied event portfolio including user conferences, strategic sponsorships, tradeshows, thought leadership platforms, and other types of events is desired.
  • Demonstrable experience in driving effective marketing communications and supporting campaigns for events.
  • Success in managing cross-functional teams as well as 3rd party vendors.
  • Hands-on experience in event management as well as building out successful audience acquisition programs on a global basis.
  • Exceptional communication and people/program management skills with a healthy respect for deadlines and the drive to see projects through to completion.
  • Be a team player who collaborates as standard practice, and operates successfully leading both their own team and virtual working teams.
  • Strong reporting and analytics skills. A successful candidate has direct experience with Salesforce, Eloqua, Certain, and other Event Management and BI tools.
  • High energy, can-do personality and ability to thrive in a high-growth, dynamic environment.
  • Please be kind, fun, and willing to take on stress with a smile. Please have an inquisitive mind, a desire to learn, and an ability to offer up new alternatives.
  • Have a desire to get to know and understand our buyers and the customer service and customer experience industry.
  • Expected travel: 30-% but may increase/fluctuate based on business needs.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Tech for Good Manager
  Mission/Purpose:  Zendesk is actively engaged in a global social impact strategy to help spread empathy - both within our own employee-base and within our communities.   
  
  
  We are looking for an experienced professional to help drive both the strategy and execution of a Tech for Good program that helps showcase how Zendesk can use its technology and knowledge aligned to our Social Impact Areas of:
  - Being a Good Neighbor
  - Standing Up for Equality
  - Democratizing Technology
  
  
  Job Responsibilities:
  • Strategy - this role will take our current high level strategy and proposal of Tech for Good - and create a more detailed strategy and plan to extend our current use cases (above) and locate more Tech for Good use cases for each of our Social Impact areas.  Each use case should have:
  • A clear and documented story that aligns with our Social Impact strategy at Zendesk and how this use case creates real impact to our causes and is a real showcase of how our technology can make a large impact
  • A detailed execution plan for getting buy in from key non-profits, partner tech companies, and Zendesk employees to participateMetrics that the programs success will be measured on and by when.
  • An analysis of the cost and resources needed for each Tech for Good use case to make a go/no go decision.
  • An ongoing PR strategy and communications plan for how we will market this work (in partnership with our Communications team)
  • Sales and Negotiation of new use cases - this position will need to actively influence external parties (like non-profits, government entities, and other companies) to listen to our ideas, sell them on the value of how Zendesk’s Tech for Good use case and how our products and services and impact their mission.    This role will naturally sell the value of Zendesk technology and navigate the decision makers in an organization to determine if they are qualified and will actively engage and follow through. Creative work-arounds and influence strategies will be needed when projects stall or meet resistance.    This role will be measured by how effectively they can turn a concept into a working pilot and then into a fully executing ongoing project that can be shared both internally and externally.
  • Rally support and management of “tech for good teams” at Zendesk.   Have the leadership skills and influence to be able to get executives and other technical employees behind the various Tech for Good use cases and manage their contributions to these causes on a weekly and monthly basis.    
  • This role will need to understand Zendesk products and technology (the more the better), but will mostly help energize, and organize other employees to help in these cause areas - as part of our Skills-Based Volunteering program.    Tracking and managing the costs associated with any professional services, marketing and customer success will be important to this role.
  • This role will work across the entire Zendesk global organization to:
  • Form SWAT teams for key Tech For Good initiatives - and explain the mission of each initiative and generate commitments from employees to support them.  
  • Establish communication vehicles for them and virtually manage their contributions weekly.
  • Set goals and timelines for executing skills-based volunteering opportunities and track that into quarterly results and reports for management.
  • Driving Empathy Narrative - in working with various non-profits and Zendesk employees as part of Tech for Good projects - this role will research and attempt to prove out the value of empathy by using Zendesk technology in the right way.   This may in the form of helping a non-profit treat it’s donors and customers with a new level of empathy on each and every inquiry and prove out the value that this has to their operations and differentiates them in ways that help with their mission.     This role should stay well informed on the latest research about empathy in the world of customer experience in business.
  • Form Partnerships - this role will research industry trends and actively seek opportunities for Zendesk to partner with other Technology companies or relevant organizations to drive more strategic Tech for Good initiatives.    Researching and understanding what our customers social impact strategies are and networking with them to find areas where our goals align.
  • Manage sponsored accounts - Zendesk currently has an additional 20+ small non-profits that we have donated software to, that need to be supported and managed with quarterly check-ins.    This role will track and support these smaller accounts on an as-needed basis.
  • This role will be successful if in 2019 we have more than one globally recognized Tech For Good use case in Zendesk that has been shared across our employee base and has gained support and traction from both our executive leadership and our employees.    This role should also have succeeded in getting our Communications team engaged in a meaningful story about our Tech For Good program with multiple media outlets.
  Skills/Experience Required:
  • 7+ years of relevant experience with increasing responsibilities
  • Sales/Account Management - you should know how a B2B software sales process works and have proven success in true account management of clients.   
  • Research & Initiative - you should be able to show examples of where you created or launched an initiative without any direction, and what motivated you to do that.  We are looking for someone who knows how to research and teach themselves - without waiting for direction and goals from their manager.
  • Project management and organization - you should thrive in creating project plans and documentation that will help organize teams of people and move projects along.
  • Passion for results - you should care about doing the “right thing” vs just keeping busy.   You should care about seeing results, and knowing that those results have real meaning, and are not just statistics.   
  • Technical Aptitude - you will be explaining technical concepts and software features and functions regularly, so a background in technology and proven ability to grasp how technology works and how to translate that into value propositions is key:
  • Communication - strong ability to create well organized and written documents, presentations, and emails will be critical for this role.
  • Experience working with not-for-profit organizations is helpful.   Personal dedication to volunteering and helping with causes outside of your professional career a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Vice President of Global Events & Field Marketing
  Zendesk is seeking an experienced Vice President of Global Events & Field Marketing with proven, at-scale event experience to oversee the development and execution of Zendesk’s corporate events strategy targeting mid-market and enterprise prospects and customers. This leader’s scope will range from scaling and evolving Zendesk’s fast-growing yearly Relate global user conference to improving its region- and city-specific Zendesk-owned events, third-party conferences and tradeshows, and related enterprise field activities.
  
  
  Zendesk has quickly grown the number and size of events it runs in recent years as the company has continued its move upmarket. This person will bring deep events strategy as well as logistics and production expertise to this role, and will demonstrate this expertise to ensure Zendesk continues to grow and improve its events across all regions. 
  
  
  This role will specifically play a critical oversight role between Zendesk’s corporate events team and regional marketing teams, ensuring alignment across these groups on everything from events strategy, branding, messaging, and content; to budgets, production tools, and event execution logistics. The Vice President of Global Events & Field Marketing will oversee the business side of events, partnering with regional marketing and sales leadership to ensure that each event has established pipeline and bookings goals, and that the events generate significant return on investment by bringing in targeted prospects and customers and showcasing the value of Zendesk’s SaaS solutions. This leader will work with executive marketing and executive leadership to plan annual events budgets within the broader marketing envelope and will make appropriate trade-offs to maximize value.
  
  
  
  
  What you get to do every day
  • Own the strategy, development, and execution of Zendesk’s corporate events strategy targeting mid-market and enterprise prospects and customers
  • Drive a corporate events organization to build and execute a consistent, on-brand and customer needs-focused events strategy for Zendesk events
  • Ensure alignment across the Zendesk corporate events team and regional field marketing teams all things from strategy, branding, and messaging to budgets, production tools, and event execution logistics
  • Scale a global team of event marketers and planners, regional field leaders, and on-the-ground field marketing execution teams
  • Partner with sales, marketing, success, brand and product organizations to develop a yearly corporate events program that both aligns to Zendesk’s product and solutions strategy, as well as meets its pipeline and bookings goals
  • Oversee and improve Zendesk’s third-party events and conferences strategy and execution in partnership with Zendesk’s field marketing and GTM executives
  • Iteratively test and improve event and related field marketing activities to optimize customer experience while maximizing ARR
  • Consistently improve and lead change in event and field program methodologies; employing industry standard methodologies and look for opportunities to improve effectiveness and efficiency
  • Present regularly on event strategy, performance and other takeaways to senior Sales and other executive partners
  What you bring to the role
  • 20+ years of leadership experience running corporate events and related field marketing activities at scale at (or for) SaaS or related B2B businesses
  • Demonstrable expertise in scaling an events program targeting enterprise prospects and customers, with a particular focus on providing a superior customer experience while also meeting the needs of the business
  • Deep understanding of the logistics and production complexities of user conferences, field events, third-party events and conferences, and related
  • Experience overseeing a global team with unique localization requirements
  • Proven leadership with extensive experience scaling teams and hiring and growing highly qualified talent
  • Expertise and comfort working with creative teams to build amazing customer experiences
  • Demonstrable experience setting aggressive goals for the business and creating a sense of urgency
  • Excellent communicator and collaborator, ability to effectively and convincingly communicate ideas and objectives to executives and colleagues of all levels
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Engineer
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a hardworking dev to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer. This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer.
  
  
  Attributes we’re looking for:
  
  
  The humble teammate: You may be an amazingly forward-thinking coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  
  
  The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  
  
  Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than needed.
  
  
  The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  
  
  
  
  What you get to do every day:
  • Strategize around lead generation and innovation on zendesk.com
  • Collaborate with marketers, designers, and engineers in a fast paced environment (if you’ve worked in an agency, you’ll know what we mean)
  • Participate in architecture and technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Proactively seek out and find solutions for minimizing road blocks within the infrastructure and code base
  • Create beautifully simple solutions to complex technical problems
  What you bring to the role:
  • A minimum of 3+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a  production environment
  • A college degree or a good reason for not having one
  • Ambitious, detail oriented, diplomatic – you can keep all things moving while delivering great workGit / Github experience, comfortable handling complex merges with frequent regularity
  • Decent knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to and experience with one of the following server-side languages: Node.js, or PHP Experience automation tools for testing and deployment with hands-on exposure to Selenium, PhantomJS, or Grunt
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation is desired
  • Expert knowledge of performance optimization and how it impacts user behavior and conversion
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop and Illustrator
  • Expert knowledge of CSS preprocessors / SASS
  • Passion for design, user experience, marketing, and information architecture
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Director of Workplace Operations
  At Zendesk, we are looking for an intelligent, strategic and driven Director of Workplace Operations. Reporting to the CPO, you will serve as a key member of the People and Places leadership team and lead a global team of subject matter and technical experts. You will provide leadership and oversight for office operations, workplace strategy, and Workplace team performance. We want someone who has deep experience in building and leading a creative Workplace program in a dynamic, agile environment focused on exceptional customer experience.
  
  
  What you’ll do:
  • Lead the Workplace Experience, making every office a great place to come work
  • Ensure site growth aligns with the workplace geography strategy for Zendesk
  • Build and ensure end to end global processes and programs for WE operations, safety and risk management.
  • Execute and develop complex projects and programs on schedule and on budget.
  • Collaborate as a key partner on construction and expansion projects, ensuring operational needs are thoughtfully prioritized and incorporated in design plans.
  • Lead a global team of Workplace subject matter experts and managers while integrating WE offerings and solutions with broader People and Places Long Range Plans and strategies
  • Ensure the implementation and maintenance of the Zendesk brand standards, ensuring that all offices have consistent and seamless operating abilities
  • Understand our unique Zendesk culture and ensure programs & plans are consistent and on brand.
  • Provide appropriate office-wide communications through newsletters, emails, Slack updates, etc.
  • Improve the overall employee experience through innovative and creative food and beverage programs, and other amenities to improve our work environment.
  • Ensures compliance with global regulations. Strong experience in space planning and executing restacks for teams within our existing amazing spaces.
  Requirements:
  • 10+ years of Workplace management experience in the office or hospitality environment
  • Experience building, leading, and inspiring a global team laser-focused on providing exceptional customer service
  • Meticulous attention to detail – someone who is on top of the numbers and can clearly articulate project statuses
  • Ability to navigate and analyze information to clearly and quickly work through the key issues, problems and opportunities and relay complex information and ideas to teams for execution
  • excellent business discernment, problem-solving and decision-making abilities; proven ability to think outside of the box and innovate
  • Willing and able to travel 25% of time to other offices and potential future locations
  • Positive relationship building, communication, and presentation skills
  • Ability to thrive and flourish in a very dynamic and collaborative environment
  • Experience in executing and developing projects and programs on schedule and on budget
  • Experience in collaborating and working with others to find solutions to problems.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior HR Business Partner
  Zendesk is looking for a dynamic HR professional to join the global HR business partnering! We a company that's growing rapidly and we want you to be part of this amazing expansion. We have an incredible product and exceptional employees; Zendesk is the place to be! Join us as we continue to provide the best HR experience for our employees and excellence in business partnering across all functions globally.
   
  Who might you be? You thrive in the world of HR (the good, the interesting, the amazing) and the excitement that brings. You excel in a fast-paced, high-growth, and ever-changing environment. You can readily adapt to any situation and are excited to roll-up your sleeves and create something new because you are a builder. You aren't above doing the little things, but you're ready to tackle the big jobs too. You live for jam-packed days, but always have time to support a team member. Oh, and having fun is a must!
  
  
  We are open (for the right person) to fill this role in San Francisco. The role reports to the VP, Head of Global Business Partnering and is an integral member of the team
  
  
  Primary Responsibilities
  • Drive talent management infrastructure for the clients aligned to the Employee Life Cycle which will include - Talent Calibration, Development planning and check ins, succession management, workforce planning and engagement.
  • Partner our people development team to launch focused development and solutions to evolve the functional development within your respective functional groups. Ability to manage and evolve employee issues to a place of sustainable dedicated development to address and resolve issues.
  • Excellence in data analysis and solutioning
  • Plan for our future - Own the development and implementation of employee retention, career pathing and workforce plans that raise the bar on our overall talent strength for the companies long term strategy.
  • Act as a trusted advisor to CSuite +1 to create an environment and culture for growth and learning.
  • Assess our progress on all things talent - Implement and utilize HR metrics to measure performance and make sure we're on the right track. Use data to move us in the right direction.
  • Be truly global - partner with the employees and the leaders across your functional remit to understand how to “Go global but act local”
  • Create open forums for employee career pathing and development through facilitation and partnership with internal and external partners.
  • Socialize and build on our amazing culture - Foster meetings, gatherings and other events that make Zendesk a fun and dynamic place (we're a social group so we have lots of them!)
  Bon Voyage!
  • Regular travel to other locations will be required.
  • Actively align with Global HRBP's to execute on talent strategies locally
  • Lead change initiatives that will continue to develope the work of the People and Places team locally
  • Act as the lead partner for acquisition integration
  • Collaborate with global location strategy teams to understand and coordinate workforce changes and migration.
  Requirements
  • To be successful in this role, it is essential you have experience in all of the following…
  • A demonstrable track record of success, working as a true strategic partner at Manager and Sr. Manager level. Ideally you will have previous experience within a leading multinational US headquartered organization through a period of hyper-growth.
  • Skilled in organizational design and workforce planning
  • You have demonstrated success in Business Partnership, Change Management and Employee Relations, driving top performance management practices, fostering employee engagement / motivation, and standard methodology HR
  • Competent in advising on issues that have employment law implications
  • Be oriented towards a high EQ and embrace feedback
  • You will need to be commercially minded and be a credible part of the senior management team.
  • Experience using HRIS Systems
  • Outstanding project management, presentation and communication skills
  • An outstanding focus on achieving a high level of customer service
  • Excellence in the role of mentoring
  • You are known for being a great teammate and collaborative partner within HR and the business.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr Technical Recruiter
  Zendesk is looking for a dynamic Senior Recruiter (Engineering) to join our amazing team in our headquarters of San Francisco, CA. This role is a generalist and will help with hiring all across the organization as our growing team's needs change and evolve.
  
  
  Zendesk has grown to over 2,600 employees worldwide and we are looking for someone to join the team and help us scale the next 1,000+!
  
  
  We want this person to truly develop and manage the recruiting cycle as we are valued partners to our Hiring Managers. We have an incredible product and extraordinary employees - you will be one of the key players in continuing our pattern of success by finding and hiring the best talent
  
  
  Responsibilities
  • You will execute recruiting and pipelining plans
  • Identify recruiting resources to source and certify new talent.
  • Develop leading-edge methods to attract diverse talent.
  • You will work closely with Hiring Managers to understand their needs in order to identify the right talent
  • Manage external job postings and communications
  • Handle multiple job requisitions at a time 
  • Work with Recruiting Coordinator for scheduling of all on-site interviews to make sure our Recruiting Team provides a great customer experience for our candidates 
  • Conduct independent sourcing via social recruiting, networking, career events and job postings. 
  • You will develop pipeline of potential hires in niche areas as determined by market needs and business strategies. We are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  Requirements
  • You have 3-5+ years of full-cycle recruiting
  • Successful track record of direct sourcing potential new hires 
  • A solid knowledge of, and experience with, outside recruiting resources including social recruiting
  • Outstanding networking and interpersonal skills
  • The ability to independently lead multiple competing priorities and to constantly re-prioritize 
  • A deeply high sense of urgency and ability to work in dynamic, ever-changing environment
  • BA/BS degree required
  #LI-ZEN
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Talent Acquisition Manager, Sales and Marketing
  Zendesk is looking for an experienced Talent Acquisition Manager, Sales and Marketing based in our San Francisco office, to lead a (growing) 4 person team supporting significant Sales and Marketing hiring across the US.
  
  
  We are looking for someone that thrives on working in a very fast-moving environment with a collaborative company. We are in fact a customer service software tool so we try to at least think about how to be collaborative most of the time. Our incredible Creative team has been pumping out of some of the best videos, stickers, one liners and swag since we were first kicking around the mean street of Denmark in 2007. (You know it's true, even if you are a competitor tech company down the street reading this.)
  
  
  We have an amazing brand, product and people and even more eye popping hiring targets and need a laser focused, high energy person that can execute while also taking the time to laugh with a very fun-loving, team that loves to take a few minutes out of the day to congratulate each other for the wins.
  
  
  Did we mention your potential boss grew Sales Recruiting from scratch at Zendesk? You are amongst good company. 
  
  
  
  
  You will:
  • Inspire, motivate and lead your team to ensure we work with "speed and accuracy" in each and every interaction with our clients (aka hiring manager and candidates).
  • Build, partner and drive events in partnership with our D&I (marketing, events, etc) team to identify and engage diverse new talent pools.
  • You possess strong execution capability, able to prioritize, devise action plans, negotiate for resources and support, drive collaboration and manage partners.
  • Use data to influence all levels and all decision-making and develop leading-edge methods to attract diverse talent.
  • Provide on the job coaching and mentoring to team members to develop our own talent to drive engagement.
  • Own the relationship with multiple senior leaders across our offices in the US and champion a world-class candidate and hiring manager experience.
  • Drive the development of passive talent pipeline in niche areas as determined by market needs and business strategies.
  • Personally recruit senior level hires for the business by leading key searches.
  You have:
  • 1+ year people management with 7+ years of full-cycle recruiting background.
  • Strong analytical, problem solving, initiative, influencing, teamwork, business partnering and communication skills.
  • A successful track record of building, managing and mentoring successful teams.
  • A broad knowledge of, and experience with, external recruiting resources including social recruiting, branding and events.
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize - our team is in high demand as we are amazing.
  • A deeply high sense of urgency and ability to work in dynamic, ever-changing environment.
  • Sense of humor when things get crazy.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Recruiter
  Zendesk is looking for a dynamic Recruiter (CIO/CISCO) to join our amazing team in our headquarters of San Francisco, CA. This person will be a generalist and help with hiring all across the organization as the needs of our growing team change and evolve.
  
  
  Zendesk has grown to over 2,600 employees worldwide and we are looking for someone to join the team and help us scale the next 1,000+!
  
  
  We want this person to truly develop/manage the recruiting cycle as we are valued partners to our Hiring Managers. We have an incredible product and exceptional employees - you will be one of the key players in continuing our pattern of success by finding and hiring the best talent. 
  
  
  
  
  
  
  
  
  
  
  
  
  Responsibilities
  • Execute recruiting and pipelining plans
  • Identify recruiting resources to source and certify new talent.
  • Develop leading-edge methods to attract diverse talent.
  • Work closely with Hiring Managers to understand their needs in order to identify the right talent
  • Manage external job postings and communications
  • Handle multiple job requisitions simultaneously - you will never be bored!
  • Work with Recruiting Coordinator for scheduling of all on-site interviews to make sure our Recruiting Team provides the best customer experience for our candidates!
  • Conduct independent sourcing via social recruiting, networking, job postings and career events. 
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies- we are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  • Requirements
  • 3-5+ years of full-cycle recruiting
  • Successful track record of direct sourcing candidates
  • A strong knowledge of, and experience with, outside recruiting resources including social recruiting
  • Outstanding networking and communication skills
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize- our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • BA/BS degree required
  #LI-ZEN
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Workplace Operations Lead
  The Workplace Operations Lead is a position based out of our San Francisco Headquarters and reports into the Workplace Experience Manager. This Lead role oversees the day-to day workplace service and facility operations (Security Access/Badging, Guest Services, Business Continuity, Food/Snack/Beverage programs, Office supplies, Employee Health & Safety, event logistics, workplace preventative maintenance services & many other operational efforts associated with the REWO team here in San Francisco. This position requires a high level of customer service, collaboration, and transparency.
  
  
  Responsibilities:
  • Facilities Maintenance: HVAC, janitorial, carpet cleaning, lighting, utilities, and general maintenance.
  • Responds and fulfills tickets in a timely manner with customer service top of mind
  • Emergency Response: Be a member of the ERT and assist with training and real-life incidents; health & safety.
  • Primary oversight of our snack/beverage programs; tracking budgets, driving vendor improvements and consistently introducing diversified product/brand offerings.
  • Ensure we are providing the best customer experience for clients, guests, employees, prospective candidates, and new hires.
  • Author operational processes and continue to make ongoing improvements and efficiencies.
  • Create and leverage collaborative partnerships among peers and cross functional department leads.
  • Communicate with business unit leaders regarding office policy, procedures and events.
  • Engaging with business units to plan, coordinate and execute on office moves, adds, & changes. Workstation space planning data upkeep.
  • Main point of contact for all building management related activities, communications, vendors and deliverables.
  • Author and send out necessary workplace communications and quarterly newsletters.
  • Support Workplace Experience Manager on various programs, strategies, initiatives, and projects, as needed.
  • Work in conjunction with the Events team for event set-ups (All Hands, Show & Tell, internal meetings, special events)
  Qualifications:
  • 3 - 5 years experience as an office and/or facilities coordinator/lead
  • You have the ability to operate seamlessly in a fast paced, ever-changing environment. Must possess the ability to switch priorities when needed and maintain grace under pressure
  • Self starter, proactive; works with a sense of urgency, and handles self with minimal supervision
  • Ability to plan and organize work while managing time with efficiency
  • Ability to establish and maintain cooperative working relationships with all levels of the business
  • Excellent interpersonal communication and writing skills
  • Customer service experience preferred
  • People love to come talk to you
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  전문 서비스
  Instructional Designer
  Do you want to join a dynamic, smart and super creative team? Do you love to help people to learn new tools and systems? The Zendesk Customer Education is looking for an Instructional Designer (ID) to join its growing, global team. As one of our IDs, you’ll be part of a growing team that is critical to Zendesk’s growth and our customers’ long-term success.
   
  As an ID, you’ll develop training and instructional content for customers who are new to our products and want to speed up their onboarding. You’ll work with trainers and our partners in the product and sales teams to identify areas where customers need extra help in adopting and using our products together. Then alongside trainers and other IDs, you’ll create course designs and content in different formats and for a variety of contexts: Elearning and short videos, instructor-led training, and content suites for day-long events.
  
  
  
  
  Skills and Knowledge:
  • Knowledge of Instructional Design best practices
  • Ability to partner with SMEs and distill their knowledge into teachable chunks
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Strong writing skills
  • Ability to identify the best learning delivery formats for a specific set of learning goals
  • Ability to work within pre-defined templates, where necessary
  • Attention to design aesthetics and visual detail
  • Ability to scope and manage the day-to-day work of projects independently
  • Knowledge of the Zendesk product a plus
  Tools:
  • Presentation software (e.g., Keynote, Google slides)
  • Content and documentation software (e.g., Google docs, Adobe Acrobat)
  • Content and video development tools (e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate)
  Teamwork:
  • Ability to collaborate with others
  • Ability to solicit, give and accept feedback from key stakeholders and reviewers
  • Proactive communication and self-education (i.e., know what you don’t know and do something about it)
  • Problem solving and flexibility
  Responsibilities:
  • Work with stakeholders and SMEs to define training requirements and learning goals
  • Create learning experiences in different formats (videos, elearning, ILT), often using different templates
  • Solicit reviews from stakeholders and SMEs
  • Review others’ content for clarity and provide feedback
  • Update and maintain content at established intervals
  • Define and write assessments
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Services Consultant (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why become a Principal Services Consultant at Zendesk-Sell?
  • Be on the cutting edge leading programs with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  • Real ownership of your projects and real influence in our Customer Success organization.
  What’s Expected of You?
  • Typically leading the end to end implementation for enterprise, Sell’s largest and most strategic customers, including global or complex technical integration solution delivery.
  • Determining business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Taking customer goals and presenting attainable project plans.
  • Understanding and analyzing sales business requirements to determine Zendesk Sell solution design.
  • Building customer relationship from Administrators, Program Managers, Sales Operations, Sales Leadership & CEOs.
  • Supervising change management and 3rd party integrations.
  • Developing and managing long term relationships with customers.
  • Understanding the overall customer system landscape and managing the strategy for integration and custom solution delivery, including working with engineering team to scope and define technical requirements of project as necessary.
  • Preparing standard, and custom training via webinars and/or classroom methods.
  • Providing reports post implementation to ensure adoption, satisfaction, and ROI.
  • Regional and global travel 10% to 40%.
  Requirements:
  • BA/BS degree in a technical or business oriented field.
  • 7+ years of experience in enterprise SaaS/software implementations, Account Management, Sales or other relevant business consulting.
  • Advanced project management skills and strong functional requirements gathering skills.
  • Experience with scoping and managing technical / integration solution delivery.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Proven ability to lead, and manage a team oriented environment.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solutions Architect (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  What you will be doing:
  • Work collaboratively with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.
  • Serve as a customer advisor and recommend custom solutions and services that are useful to provide value to the customer through our product.
  • Define, design and implement Technical roadmap for enterprise accounts.
  • Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments
  • Responsible for subject matter expertise of integrations, technical solutions and implementations for Sales processes
  • Gathering requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers
  • Define and document customer needs as well as design Solutions using Zendesk product and platform architecture
  • Presenting and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals
  • Responsible for strategy and execution of complex data migration of Zendesk’s customers
  • Working closely with the other members of the Customer Success team to gather and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.
  • Build sales domain expertise across multiple industries and create artifacts around best practices of using Zendesk’ products across those industries
  What you bring:
  • 3+ years consulting services and implementation delivery experience in a SaaS environment
  • Prior experience of designing technical solutions to meet business needs
  • Experience of handling to mid to enterprise sized clients
  • Experience of designing/ handling data between different applications
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Solid knowledge of RESTful and JSON API implementation and design patterns
  • Experience in a fast paced, high growth and dynamic environment
  • Highly customer orientated and strong analytical skills
  • Ability to prioritize and plan effectively; manage multiple engagements concurrently
  • Excellent interpersonal and communications skills; engaging presentation style with the ability to control various presentation scenarios with stakeholders across all levels
  • Good understanding of Sales processes, infrastructure, and challenges
  • Passionate about customer success and how it can transform businesses
  • Fluent English (to business-level, verbal and written)
  • Able and willing to travel up to 20%
  • University Degree or equivalent
  Nice to have:
  • In-depth knowledge of Sales software or other relevant business applications
  • Understanding of working of different applications related to Sales
  • Experience of working with Sales teams
  • Knowledge on Zendesk configuration and implementation approaches
  • Knowledge on Zendesk App Framework and related SSO capabilities
  • Knowledge in web/ scripting technologies
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Technical Architect
  As a Technical Architect, you will advise Zendesk customers on their most complex technical needs throughout their journey to crafting happy, state-of-the-art experiences for their customers and support agents.
  
  
  This position will be based in either our Madison or San Francisco offices, or can be remote for the right person. Bonus points if you're bilingual conversant in Spanish or Portuguese.
  
  
  
  
  Who you are:
  • You love all things technical, from HTML to HTTP to API to JSON
  • You are constantly curious and hungry to learn (and teach!) more
  • You love breaking down complex technical topics in ways any audience can understand and act upon, whether in-person to a room full of execs, or in a 30-page design document for engineers
  • You grow with a mix of deep, focused deliberation and the occasional nimble response to an emergent issue
  • You have impeccable time-management, able to coordinate multiple projects (and their associated interactions, deliverables, and deadlines) with ease
  • You think big and create technical solutions that expertly and creatively get to the heart of our customer’s business goals, even when it takes some digging to uncover those goals (you always ask “why?” before you ask “how?”)
  • You are willing and able to travel up to 30% - mostly domestically, but occasionally internationally
  What you might do:
  • Travel onsite to some of the most innovative companies in the world to guide their technical teams on integrating Zendesk with their existing software platforms
  • Workshop remotely with a customer to help guide their out-of-the-box Zendesk implementation, and suggest custom solutions or workarounds for product limitations
  • Write a Javascript snippet to demonstrate how a customer might extend their Chat widget
  • Sketch wireframes for a customer’s help center that will provide an extraordinary customer experience while also matching the look-and-feel of the customer’s website
  • Capture requirements and create a design for a custom Javascript application, to be built by our development team
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Web Developer
  Are you a Web Developer who is deeply passionate about the web and loves to make user experiences fascinating and dynamic? You define creativity combined with strong coding skills, deep understanding of enterprise systems and know that our existing customers demand great things for their custom solutions. A solid grasp of how web applications work including security, session management, and best development practices. You like to talk to customers and assure that your innovative projects meet and exceed their expectations for the best Zendesk experience possible.
  
  
  What you get to do every day:
  • Drive and code solutions for customers. Enabling innovative solutions for their Zendesk
  • Collaborate with other key partners to deliver on time tested and reusable code in a fast-paced environment
  • Identify business need and adapt solutions that align with the customer's brand
  • You work at the crossroads of business needs and development and can deliver rapid iterations that drive customer experience and satisfaction
  • Drive out business requirements and complete functional and technical designs with the customer
  • Work with professional services leadership and others to create beautifully simple technical solutions
  • Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business insight
  What you bring to the role:
  • Minimum of 3+ years experience with web technologies to include HTML5, CSS3, JavaScript
  • Expert knowledge of compatibility and cross-browser issues
  • Able to iterate quickly turning mockups into HTML and CSS
  • A passion for the end-to-end solutions that drive the user experience and customer satisfaction
  • Experience caring for the technical needs of sites, apps and integrations with high volume traffic
  • Thorough understanding of how a mobile user experience differs from the experience on a web or other application
  • Self-driven & detail oriented. You better be able to prioritize and multi-task because we have a lot of cool stuff for you to work on!
  • Aggressive problem diagnosis and creative problem solving techniques
  What we can offer you:
  • The opportunity to learn, or improve on your skills in:
  • Zendesk API
  • Zendesk App Framework
  • Zendesk Channel Framework
  • Zendesk REST API
  • ES6, jQuery, underscore, momentjs
  • Bootsrap
  • JWT, oauth
  • Git
  • Webpack
  • Adobe
  • InVision App
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Account Executive (FED/SLED)
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a Public Sector territory (Fed/State/Local/Edu). This person must demonstrate all the behaviors associated with a high-performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota. We are looking for someone who is passionate about customer experience and excited to show Public Sector Organizations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 3+ years of software selling experience; SaaS experience preferred
  • Prior experience selling to Public Sector with Federal experience a plus
  • Track record of success selling into the US Public Sector
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Business Operations Manager (Marketing)
  Zendesk’s COO org is seeking an experienced Business Operations Manager to join our BizOps function in orchestrating company-wide scale. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company. This person will play a crucial role supporting the Marketing organization in developing streamlined processes and leading the execution of mission-critical initiatives.
  
  
  You are a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from requirements gathering and prioritization with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • Ensure process improvements are followed by Marketing leadership, and work in partnership with leadership and their teams to ensure continuous refinement and improvement of these processes
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the Marketing organization
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly
  What you will need:
  • 3-5 years of work experience in a SaaS or a technology company
  • Prior business operations, management consulting or product management experience
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure
  • Self-directed some of the time with the ability to prioritize multiple small projects simultaneously
  • Identifies potential issues before they are recognized by others and recognizes what issues need to be raised, to whom and when
  • Proficiency in Google Suite
  • BA/BS in business or technical degree required, MBA/MSc a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Sales Operations
  Zendesk is looking for a driven Director to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our AMER Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  This well-rounded leader also thrives on driving cross-functional (Sales, Finance, Data, RevOps) projects, negotiating alignment and managing multiple stakeholders with competing priorities. This person loves leading complex and matrixed work and pursuing technical innovation to scale our business and drive results.
  
  
  As an analytical and scrappy problem solver and self-starter, the ideal candidate will use data and qualitative information to drive and optimize our AMER Sales business. This person should have experience with and enjoy building operational/financial models and plans, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, Outreach). This person will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs.
  
  
  As a key leader of the GTM Operations team, this person will make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted advisor and sales operations lead to AMER Sales leadership
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business
  • Own and revamp end-to-end sales process to increase rep and team productivity (e.g., Outreach/tool implementation, analytics, reporting, documentation)
  • Lead and improve planning and forecasting processes (long-range and fiscal year modeling, quota and capacity setting, territory carve)
  • Support special projects
  • Manage, train, and coach teammates to build processes to scale and drive operational excellence across Sales and GTM Operations
  Requirements
  • 10+ years of sales strategy & operations experience (investment banking, strategy consulting, enterprise SaaS, MBA a plus), 4+ years people management experience
  • Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
  • Data expert. Querying and scoping (SQL, Salesforce), analysis and modeling (GSheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau)
  • Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Comfortable working in a fast-paced environment while dealing with ambiguity 
  • Strong sense of craftsmanship and detail-oriented with a knack for organization
  • A penchant for customer service, patience, and resourcefulness 
  • Proficient in Salesforce, BigQuery/SQL, Tableau
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (Bay Area)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.
  
  
  You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk's top accounts within a given industry vertical
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Routinely over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (Connect)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption of a dedicated engagement-strategy within Zendesk's highest potential accounts. You should have a proven track record of sales success within the Marketing Automation or proactive-engagement space with a deep understanding of current industry Key Performance Indicators, challenges and priorities.
  
  
  You'll be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with the Zendesk account team. You will also be the subject matter expert on dedicated engagement strategy. You will be measured by bookings and overall customer adoption.
  
  
  You possess both a business development expertise that enables you to find, craft and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. You should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts who have yet to realize the benefits of active engagement.
  • Collaboratively develop a dedicated engagement specific strategy plan for your accounts with the broader Zendesk account management team.
  • Craft new opportunities and expand existing business measured by new bookings and expansion revenue
  • Develop and nurture CXO relationships at assigned accounts to ensure Zendesk has a strategic seat at the table with these accounts.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Identify and develop opportunities for deeper harmony across Zendesk’s product portfolio and work with Zendesk’s Connect GTM team to bring those ideas to market. 
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 5+ years of enterprise software selling experience; Multi-channel Marketing Automation or dedicated engagement experience is strongly preferred
  • Consistent record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Consistently over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Account Executive (Talk)
  Are you a high-performing Enterprise Account Executive? Looking to have the chance to create mind share and adoption of an integrated phone support strategy within Zendesk's highest potential accounts. You'll have a history of sales success within the CTI/voice space with a deep understanding of current industry critical metrics, challenges and priorities.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with the Zendesk account team voice strategy. You'll have the chance to exceed expectations and improve your earning potential depending on your overall bookings and customer adoption.
  
  
  You will also possess both a business development skillset that enables you to find, craft and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts who have yet to realize the benefits of integrated phone support.
  • Collaboratively develop a voice, inclusive of sms, specific strategy plan for your accounts with the broader Zendesk account management team.
  • Craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Develop and nurture CXO relationships at assigned accounts to ensure Zendesk has a strategic seat at the table with these accounts.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Identify and develop CTI partner relationships to continue building our partner ecosystem working with Zendesk’s Channels and Alliances teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 5+ years of enterprise software selling experience; CCaaS experience is strongly preferred
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • You consistently over-achieving quota (top 10% in your company)
  • Phenomenal interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Industry Solution Architect (Bay Area)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Sales Development
  Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and enthusiastic team of lead generation and lead qualification professionals. The Sales Development team is the first interaction with prospective Zendesk customers and is key to the success Zendesk.
   
  The ideal candidate for this role has proven experience in managing, building and inspiring a team to achieve daily, weekly and quarterly targets in addition to delivering feedback to marketing and sales operations about lead quality and process improvements. 
  
  
  Responsibilities
  • Hire, coach and manage a team of Sales Development Reps
  • Develop the sales, product and industry skills of each team member
  • Motivate team members through creative incentives.
  • Regularly report on Team/Individual Results - Lead Quantity, Quality and Revenue.
  • Work closely with Marketing on defining Campaign follow-up and reporting.
  • Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and proper follow-up.
  • Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity.
  • Proficient in Salesforce.com and Zendesk
  Experience
  • Superior time management and communication skills
  • Great working knowledge of Salesforce.com features and limitations
  • Experience managing and improving Sales Development KPIs
  • Running successful weekly and monthly team meetings
  • Managing individual and management expectations (Managing Up)
  Requirements
  • 5+ years in the Software sales, preferably in SaaS/Customer Support/Sales/CRM software
  • Consistent track record of 100%+ of quota achievement as individual contributor
  • 2+ Years management experience, with a proven track record of building a great working environment
  • Bachelor’s degree from an accredited University
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Named Account Manager
  We are seeking a high-performing Named Account Manager who will have the exciting chance to create mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and crafting additional adoption. This requires collaborating with and coordinating our executive team and experts.
  
  
  You will be responsible for top line revenue expansion and overall customer adoption. You possess both a business background that enables you to engage at the CXO level, as well as easily get along with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities:
  • Manage and develop a subset of our top accounts
  • Build new relationships and close new business throughout each organization
  • Drive and close account renewal business
  • Establish C-Level executive sponsorship
  • Co-ordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best-practice for each and every use case and to predict and quantify expansion opportunity
  • For BPO named accounts, serve as day-to-day liaison between the BPO and Zendesk sales, and develop market initiatives to drive incremental revenue
  • Coordinate our business partners, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Effectively advise and influence customers through consultative selling techniques and relevant campaigns
  Requirements:
  • Bachelor's degree
  • Experience selling to VP and C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market and enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Outbound Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are passionate about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and handle time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Proven success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Business Operations Manager
  Zendesk’s Chief Operations Officer org is seeking an experienced Principal Business Operations Manager to join our BizOps function in orchestrating company-wide scale, starting with our Go-To-Market functions (Marketing, Sales, Customer Experience). The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You are a distinguished guide in process design who can bring standard methodologies and frameworks to the business operations team and Zendesk as a whole as we build flexible and scalable process rigor. You will also drive problem transparency, requirements gathering and process design of current and future state flows for the most complex initiatives. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You're a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and validated analytical abilities.
  
  
  A day in the life would include designing process for complex structures across people and technology to support scaling our business and customer models. 
  
  
  What you will do:
  • Develop process design frameworks for the bizops team and act as custodian for our most critical processes across the business. Think product manager for our business processes.
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the GTM organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company, 6 of those in a process design or process-centric role
  • Prior business operations, management consulting or product management experience
  • 3-5 years of experience leading teams in a dynamic, cross-functional environment, preferably B2B software companies
  • Interpersonal Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Director, Strategic Accounts (West)
  Zendesk is growing and looking for an experienced, high-energy, Strategic Sales Director with a proven track record in SaaS and adheres to a solution/value driven sales approach. Ideal candidates will possess strong sales management experience (specifically with managing a field sales team), as well as deep knowledge of sales cycles likely from his/her experience as an individual contributor. This person will play a key role in leading a highly visible and motivated sales team that focuses on Strategic Enterprise accounts. We're well on our way to 1B Annual Run Rate Revenue and we're just getting started!
  
  
  Responsibilities:
  • Provide strong leadership, vision and direction.
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required.
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Strategic Account Executives.
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure.
  • Reporting on all aspects of the business to senior sales management.
  • Be accountable for the attainment of assigned new customer acquisition and financial performance targets.
  • Working closely with other teams; field marketing, outbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets.
  Requirements:
  • 10+ years of software sales experience in an individual contributor and management role, including
  • 3-5+ years sales management experience.
  • Must have a proven track record of success, driving revenue growth against quota and increased profitability in the software industry.
  • Currently and successfully managing a team of Strategic/Enterprise Account Executives in a B2B software solution sales environment.
  • Excellent presentation and listening skills.
  • Entrepreneurial, self-directed with a passion to succeed.
  • Ability to hire and train new Account Executives.
  • BA/BS degree required.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Operations Manager (Prospecting)
  We’re searching for a Sales Operations Manager for our Global support team to oversee our prospecting and activity tracking strategy. This role will own process and tool strategy and optimization at a global level, oversee administration and reporting of our sales and pre-sales process KPIs, and facilitate development and enablement across our sales and pre-sales teams globally.
  
  
  This position requires a unique combination of skills to support Sales Operations, Sales Enablement and Business Development, creating alignment across disparate regions with differing priorities. You will lead efforts to equip our sales organization with the tools they need to effectively and expertly generate pipeline and grow revenue; collaborate with sales, marketing operations and sales enablement leaders to develop appropriate assets and processes; drive strategic projects that will scale the effectiveness of our sales organization; and assist the sales and management teams with tools, reports, and your analysis to provide visibility of success metrics and enable them to manage the business.
  
  
  Previous experience with sales methodology and process management is desired, and ideal candidate for this role is an expert communicator who thrives on making others better through clear process definition, engaging analysis and communications, and intuitive training materials. A high degree of organization and ability to find commonalities across similar but competing priorities will also lead to success in this role.
  
  
  Responsibilities:
  • Work with internal teams cross-functionally to oversee management of prospecting collateral, ensuring global cohesion and efficiency across sales tiers and regions. Oversee the asset database to ensure accuracy and up-to-date content.
  • Develop an understanding of Zendesk’s marketing and sales tech stack and the information that flows through it to be pushed into and pulled out of Outreach and Salesforce
  • Define, implement, and continuously improve the KPIs to measure the performance of the prospecting platforms, providing data driven analysis, reports, and dashboards to aid in pipeline, forecasting, and KPI management to support decision making
  • Assist in troubleshooting operational issues as they surface; propose changes to systems and processes to fix root causes
  • Become the subject matter experts on sales rep processes across various sales tools including Salesforce.com, Outreach.io, and Linkedin Sales Navigator
  • Collaborate with our Sales Enablement team to create sales playbooks, training decks, videos, and learning modules for our go-to-market roles with the goal of improving sales productivity and field communication, and development toward globally consistent methodology and processes
  • Identify inefficiencies, implement solutions, and track progress around sales performance, pipeline management, and sales forecasting
  • Prioritize campaigns by impact. Re-evaluate priorities and make adjustments quarterly.
  • Conduct A/B testing and analyze campaigns to drive a targeted focus to prospect and sell into specified customer profiles and measure effectiveness across touch strategy and customer attributes
  • Develop a clear understanding of what conversion rates should be and how to leverage copy variations and other experiments to hit those metrics
  Requirements:
  • 3+ years experience in sales operations, enablement or marketing operations role
  • Highly skilled in relevant tech stack/sales platforms including: Marketing and Sales Automation such as Outreach.io, Yesware, Marketo or Eloqua, Salesforce.com, Data enrichment tools such as Zoominfo, Datanyze, Datafox and 6sense
  • Able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
  • Experience in data-driven decision-making – both setting up the framework and effectively analyzing data and feedback for insights
  • Knowledge of sales, sales process, and sales methodologies
  • Strong presentation, facilitation, project management, and leadership skills
  • Ability to build relationships and work collaboratively across multiple departments
  • Strong organizational skills; ability to manage multiple cross-functional projects simultaneously
  • Problem-solving/analytical mindset, organized, and able to manage multiple initiatives at once
  • Experience with professional services a plusProactive, not reactive, mindset
  • Ability to work across teams including marketing, sales, IT and operations
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Deal Desk Analyst
  Zendesk is seeking a detailed, organized, high energy Senior Deal Desk Analyst to join our Revenue Operations team in our San Francisco office and support our Enterprise accounts. You will have a real passion for deal crafting and the ability to navigate through complex deal structures and unique requests. A successful candidate will be a self starter with an analytical mind and able to handle time and balance responsibilities in a dynamic, rapidly evolving environment. SAAS experience is helpful. 
  
  
  Responsibilities:
  • Take ownership of and project manage deal flow by coordinating and aligning moving parts as well as multiple cross-functional partners during the deal process
  • Provide all stakeholders with deal analysis and visibility into contract complexity
  • Advise Sales on deal shaping, pricing strategies, and navigating stakeholder approvals during contract negotiations
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Drive consistency across deal process
  • Craft intelligent deal structures that bring in greater revenue while mitigating contractual risks
  • Optimize deal flow and identify trends for streamlining and aligning business processes
  • Monitor deal progress and support Sales with closing bookings
  • Lead efforts to streamline quote-to-cash process
  Required Skills:
  • Bachelor’s degree in Business or Finance
  • 5+ years of work experience with 2+ years specifically in Deal Desk, contracts, and/or pricing
  • Experience supporting and advising SaaS Sales teams
  • Experience partnering closely with cross-functional teams such as Sales, SalesOps, Legal, and other Finance colleagues
  • Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams
  • Proven project management experience and ability to own and run deals end-to-end
  • Dedication to excellent customer service
  • Organized, strong attention to detail, and goal oriented
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and ambitious
  • Salesforce and Zuora experience a plus
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Sales Operations - Business Systems
  Zendesk is looking for a Senior Manager of Sales Operations with a technical background to join their Go-To-Marketing Operations Team. The GTM Operations team supports Marketing, Sales, and Customer Success initiatives globally. The ideal candidate will have a deep understanding of core technical Sales Operations functions to support the Lead-To-Cash process for a subscription-based business. This candidate should also have experience implementing applications and supporting the Salesforce platform.
  
  
  What you get to do everyday
  • Own Salesforce.com strategy and operations for fast growing GTM team
  • Strategize and prioritize key technical projects to support all aspects of sales operations, including Lead Routing, Territory Management, Forecasting, Quoting, Activity Tracking, Data Quality, Deal Approvals, Sales Compensation, etc.
  • Lead a growing team of sales operations analysts in designing scalable global system processes in Salesforce and supporting applications
  • Partner with cross-functional teams including regional sales teams, IT and Enterprise Data & Analytics to align stakeholders and document business requirements; then design, implement, test, and deploy enhancements
  • Implement best in class sales tools, designing integrations and change management processes to ensure seamless transitions and implementations
  • Leverage problem solving skills to get to the root cause of issues and advise on meaningful projects that address real pain points to increase scale and efficiency of our GTM teams
  What you bring to the role
  • 7+ years of Sales Operations experience, including 3+ years management experience
  • SFDC Admin Certified; 5+ years of Salesforce.com analyst experience to advise on best practices
  • Salesforce Reporting, Salesforce Dashboards, and SQL expertise
  • Strong written and verbal communication skills
  • Large scale project management experience (i.e. implementing sales engagement applications, quoting solutions, deal approvals, lead routing, etc.)
  • Domain expertise in core Sales Operations functions
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Sales Strategy & Analytics
  The Senior Manager role will focus on Sales Strategy & Analytics leveraging a mix of market intelligence, market analysis, strategy and deep business insights. The manager will be part of a high-performance team chartered with driving Zendesk's Sales Strategy & Analytics into the mid-market and enterprise segments, including setting financial goals, sales force composition, partner channel and deep analytics. This role requires a strong analytical mindset with the ability to provide sound strategic advice and practical operational insight to senior executives. The manager will gain experience in key functional areas such as strategy, sales, marketing, customer experience, advocacy, finance and analytics. The Senior Manager is an individual contributor role and will report to the Head of Sales Strategy & Analytics and will collaborate across the company to drive key initiatives.
  
  
  The successful candidate will have a relentless curiosity, and possess a passion for creating innovative strategies and deep analytical framework to capture market share and monetize Zendesk products. Moreover, he or she will excel at developing recommendations that transcend the numbers with outstanding communication skills, high initiative, and strong leadership drive. Candidate should be able to generate hypotheses, independently analyze complex data and make strategic recommendations despite uncertainty and ambiguity.
  
  
  Responsibilities
  • Work closely with sales leadership to develop and help drive Sales Strategy & Analytics
  • Lead analysis of business performance to identify future roadblocks and present strategic recommendations to GTM leadership for decision making and investment
  • Lead cross-functional strategic initiatives and link strategy to operations by partnering with key business partners including  BizOps and PMO
  • Identify untapped market potential, then develop and implement plans to capture it
  • Support strategic initiatives developed by GTM leadership or strategy team
  • Work closely with sales ops to analyze and identify opportunities for sales productivity improvement
  Desired Qualifications and Experience
  • 7+ years of prior work experience in a strategy consulting or analytics type role
  • Exceptional problem solving skills: demonstrated ability to structure complex problems, perform deep analytics, derive business insights and develop solutions
  • Experience with data visualization tools such as Tableau, GoodData, BIME, Google Data Studio 360, etc.
  • Excellent communication skills, including the ability to clearly communicate complex information to functional leaders and executives
  • Understanding of software industry / SaaS sales and marketing models is a plus
  • Experience in sales, marketing, or customer success is preferred
  • Experience writing production datasets in SQL/Hive OR building internal/production data tools for ETL, or exploration in a scripting language (Python, Ruby, etc.) is a plus 
  • Highly collaborative, team player who can work cross-functionally
  • Bachelor degree preferably in an analytical discipline such as mathematics, engineering, computer science, economics, etc.
  • MBA Preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Sales Operations Analyst
  As a Senior Sales Operations Analyst on the Global Sales and Marketing Operations team at Zendesk, you will work cross-functionally with Sales, Marketing, and IT partners in all regions to streamline our Lead-To-Cash Flow. Zendesk is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering high impact projects.The ideal candidate must be a detail-oriented problem solver, data-driven, and have excellent analytical skills. Creating strategic partnerships within the company while formulating technical system requirements will be critical to success in this role. Software-as-a-service or other subscription based work experience will be beneficial.
  
  
  Responsibilities:
  • Global front-line support for sales systems and data, especially Salesforce.com.
  • Create system-driven operational processes to support evolving GTM, including renewals, partner operations, self-service business, etc.
  • Identify opportunities to improve business processes; generate business requirements document and work cross functionally to define and deliver process improvements.
  • Support, maintain and continuously improve adoption of sales tech stack.
  • Work with global operations teams to drive adoption of new business and system processes.
  • Monitor data and performance of sales and marketing activities to identify trends, gaps, and opportunities; resolve data quality issues if necessary.
  • Create and manage dashboards and reports for the sales teams.
  • Ad-hoc analyses as required by Sales or Sales Operations leadership.
  Preferred:
  • 3-5 years experience in a business/system analysis role.
  • High Salesforce.com aptitude - Admin preferred.
  • Experience with a business intelligence tool and data visualization.
  • Proficient in Gsheets.
  • Project management experience.
  • SQL knowledge a plus.
  Required:
  • Bachelor’s degree in Business or related degree.
  • Excellent written and verbal communication skills.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant - Named Accounts
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. Business Operations Manager (Marketing)
  Zendesk’s COO org is seeking an experienced Sr. Business Operations Manager to join our BizOps function in orchestrating company-wide scale. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company. This person will play a crucial role supporting the Marketing organization in developing streamlined processes and leading the execution of mission-critical initiatives.
  
  
  You are a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from requirements gathering and prioritization with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • Ensure process improvements are followed by Marketing leadership, and work in partnership with leadership and their teams to ensure continuous refinement and improvement of these processes
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the Marketing organization
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 6+ years of work experience in a SaaS or a technology companyPrior business operations, management consulting or product management experience
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills
  • The ability to multitask effectively
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure
  • Self-Directed most of the time with the ability to prioritize multiple projects simultaneously
  • Anticipates and addresses potential issues before they are recognized by others, and raises critical issues in ways that facilitate their resolution
  • Proficiency in Google Suite
  • BA/BS in business or technical degree required, MBA/MSc a plus.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  보안
  Corporate IT Security Manager
  Zendesk is looking for an experienced Corporate Security Team Manager to join our team of motivated engineers.  If you are a seasoned engineer, with experience in leading security from core to edge and working with IT departments, we want to talk to you! As a Security Team Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers.  As a leader of these teams you’ll ensure the safety of our employees, our customers and our data.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented security engineers.
  • Provide the team with career mentorship and regular guidance
  • Create the processes that are right for your team, and make sure they’re followed
  • Keep the team up to date on important engineering and business decisions
  • Influence good architectural decisions, balanced by the reality of our business strategy
  • Participate in all aspects of building security strategy at Zendesk
  • Review security practices of all Zendeskians and guide them in maturing how they operate
  • Proactively seeking out and help to minimize pain points within the infrastructure and endpoint fleet of the Zendesk workforce
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you bring to the role:
  • Degree in Computer Science, Engineering, or equivalent and a minimum of 3 years of Information Security practice
  • At least 1 year of experience in a role where you had direct managerial responsibility for engineers on your team
  • Experience with monitoring and addressing threats with a workforce’s endpoint fleet and practices
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong verifiable contributions to open source software are a plus
  • Passion for automation, tooling, self-service
  • Possesses a deep understanding of agile development practices
  • Enthusiasm for writing elegant and clean code
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and servicesGreat communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security Engineer, Product Security
  Are you passionate about application security? Are you ready to secure the public cloud? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers.  We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  What you get to do every day:
  • Evaluate, analyze and reproduce security vulnerabilities reported by our static and dynamic analysis tooling, security researchers, and customers.
  • Partner with development teams to ensure they address these vulnerabilities in our products.
  • Identify ways of finding variants of these vulnerabilities or similar issues across our codebase, suggest areas where improved testing can prevent vulnerabilities, and initiate new projects to eliminate classes of vulnerabilities.
  • Be the voice of Zendesk Security while responding to customers and security researchers.
  • Be a Subject Matter Expert on Application Security who can provide reviews and analysis of security incidents that involve exploitation of suspected security vulnerabilities.
  • Participate in threat modeling and security reviews in partnership with Zendesk Engineering.
  • Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  What Zendesk will do for you:
  • Provide mentoring and support from Senior and Staff Security Engineers
  • Support new and innovative projects to upgrade the security posture of Zendesk as a company, and our products.
  • Work on a globally distributed team in a growth oriented and flexible environment.
  What you bring to the role:
  • A curiosity for the unknown and not stopping until you have a solid understanding.
  • You equally value empathy, communication, and technical skills.
  • A Bachelor's degree in Computer Science or other relevant focus of study Application security experience, either as a security engineer or a software developer who regularly works on addressing security challenges.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments, and experience working in and supporting a DevSecOps test and deployment pipeline is a plus.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills and communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Security Engineer, Product Security
  Are you passionate about application security? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions should be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  
  
  What you get to do every single day:
  • Grow our established bug bounty program into a highly visible, industry leading program by increasing researcher engagement, driving vulnerability management between Security Researchers and our global Engineering teams, analyzing trends in vulnerabilities and using the program to push for systematic fixes to common vulnerabilities.
  • Work to secure all customer facing applications, including cloud services, web and mobile technologies.
  • Assist in the vulnerability management process including triaging identified vulnerabilities and tracking them through the vulnerability lifecycle.
  • Work with Engineering to mitigate potential threats/vulnerabilities.
  • Be the voice of Zendesk Security while responding to customer security questions and issues.
  • Respond to incidents/breaches as needed and work with teammates to investigate them.
  • Perform threat modeling and review software design in partnership with Zendesk Engineering.
  • Partner with Zendesk Engineering through our Security Champions program to nurture a security culture and to help our engineers improve their security posture.
  • Work on a globally distributed team in a dynamic and flexible environment.
  What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study.
  • At least 5 years of application security experience, plus experience mentoring junior staff.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Penetration testing experience/ability to verify common web vulnerabilities.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills.
  • Outstanding verbal and written communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
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  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
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