Job Openings

• Accounting, Finance & Legal
  Assistant Controller (Senior Director)
  We are looking for a leader to join the accounting team to drive scalability and operational excellence.  The role will lead a growing team of 15 and is responsible for the worldwide close process. The ideal candidate is a team player, a builder, and a mentor, with track records of scaling the accounting function through fast growth and strong working knowledge of accounting systems, processes, US GAAP, and internal controls.  
  
  
  Principal Duties and Responsibilities:
  • Lead and mentor a top tier team to support the company’s rapid growth and the career development of team members
  • Responsible for the global close process and related reporting, including revenue recognition, general ledger and international reporting
  • Proactively drive efficiency through automation and streamlining accounting processes especially for quote-to-cash
  • Work outside of the box, challenging status quo when there are areas for improvement and proactively drives a solution.
  • Work closely with the technical accounting team to drive implementation of new accounting standards
  • Partner with Internal Audit to comply with ICFOR requirements
  • Manage the relationship with external auditors, provide pragmatic solutions and alternatives to challenging audit requests and inquiries
  • Collaborate with stakeholders in and outside of finance to build scalable processes to support growth
  • Benchmark and coordinate with industry peers on best practices related to accounting, systems, policies, and processes
  • Participate in key strategic initiatives and assist with other ad hoc projectInteract with senior executives and board regarding financial matters as needed
  Qualifications and education:
  • 10+ years of relevant work experience driving the corporate accounting policies and processes
  • Proven record of mentoring and developing high performing accounting teams
  • Problem solving and decision making capacity in a high growth environment Passionate and persistence about operational excellence
  • US public company experience
  • Certified Public Accountant (CPA) is required (active or inactive status)
  • Bachelor’s degree in Accounting or Finance
  • SaaS or Software Company revenue experience
  • Experience in leading successful system implementations for growth and scalability
  • Strong technical accounting background with a thorough knowledge of US GAAP, SOX 404, and SEC reporting standards
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment, manages competing priorities, and adheres to tight deadlines
  • Ability to work effectively with all levels of an organization, from clerical staff to executives, and manage relationships with external parties
  • Experience with NetSuite preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Operations Analyst
  Zendesk is seeking a highly motivated individual to drive internal process improvements aimed at scaling the Global Revenue Operations team. This position will support the company’s $1B revenue plan by focusing on identifying and managing projects directly aimed at automating operational processes to drive efficiencies throughout the Revenue Operations, Sales and IT organizations. You’ll will partner closely with Sales, IT and Product Development to develop and implement operational plans throughout the organization.
  
  
  Responsibilities:
  • Serve as the point of contact for the Revenue Operations team in managing and driving cross-functional projects with the objective of automating and scaling existing processes and systems
  • Work with operations team (i.e., Sales Ops, Order Ops, Finance Ops) to establish and optimize business processes to help the company scale.
  • Work closely with the Regional Revenue Operations Managers to identify the right metrics and other updates to share with the team on a quarterly/monthly basis.
  • Work across Product, Engineering, and IT teams to build and scale Rev Ops initiatives and product launches to improve the quality of the operations experience.
  • Drive expansion and improvements to our existing processes in collaboration with departments such as AR, Sales Ops, Commissions, etc.
  • Analyze, scrutinize requirements, and plan projects after gathering requirements across functions and aligning on enterprise-scale solutions with Revenue Ops team.
  • Help design and implement system workflows and process improvements necessary to automate and scale quoting, order creation, billing and provisioning processes (just to name a few).
  • Help develop communication plans to provide timely updates on internal project status, product releases and operations plans.
  • Perform ad hoc analysis, respond to insight requests and data extractions to resolve critical business issues.
  Required Qualifications and Experience:
  • 3+ years of experience with financial systems focusing on the quote-to-cash process
  • Bachelor's degree in Finance, IT, Business Administration, or closely related field  
  • Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams
  • Experience with system implementations and user acceptance testing and associated documentation
  • Preferred hands-on experience with NetSuite, Salesforce, and Zuora
  • Strong analytical, problem-solving, and organizational skillsAbility to work in dynamic, fast paced, fast growing company
  • Excellent verbal and written communication skills including the ability to communicate complex scenarios in a clear and concise manner.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Central Shared Services Director
  At Zendesk we create software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 125,000 organizations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.
  
  
  As a result of our growth and scale, we're now seeking a Central Shared Services Director to join the experienced our team. You’ll be responsible to drive Zendesk’s shared services vision and roadmap to improve efficiency and effectiveness that provides more value to the business as we face accelerated growth and increasing demand for Zendesk products. In such an ever-changing environment such as ours, it’s essential that you will be organized, detailed, have great people leader mindset whilst being a hands-on manager. You must possess the flexibility to shift tasks quickly in a rapidly evolving environment with high-tech experience being a plus. This is a great opportunity to join an exciting, high-growth company at the managerial level.
  
  
  Job Responsibilities:
  • Architects, implements and manages organization-wide Shared Services vision and strategy, including methodology, roadmap, capability development, training, deployment, and sustainability.
  • Roadmap Management: Establish and manage a lean governance workflow around the portfolio, including new technology initiatives review and prioritization mechanism with a quarterly cadence. This governance workflow needs to include sound decision-making processes around all above topics.
  • Delivery Management: Drive the successful delivery of the Shared Services programs within the portfolio. Establish and maintain a cadence-based reporting mechanism.
  • Partners heavily with business leaders to create and embed a culture of continuous improvement as a standard operating practice. Ensures all areas receive appropriate support to further continuous improvement efforts.
  • Supports cross-functional teams in the development and deployment of a Shared Services roadmap to make step-level changes in performance (productivity and other Key Performance Indicators).
  • Coaches, mentors and provides general support/leadership to the organization on the use of Lean and Six Sigma continuous improvement tools.
  • A desire to drive change and make an impact on business outcomes and productivity via value stream mapping to define current and the transition to the future state.
  • You'll bring your operations "smarts". Bringing in much-needed structure and process to an ever-changing, innovative and entrepreneurial led environment.  
  • Have a knack for thinking outside the box and have a "less is more" approach to scale moving forward.
  • Manage all Risk and Compliance for Global Shared Services
  • Seek buy-in from the Executive Leadership team
  • Be a Champion for our Shared Services RPA, Digital & IT systems - Business Case, Identify, Implement and roll out across the organization.
  • Must have subject matter expertise and demonstrated project experience within Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimization
  • Understand vendor landscape
  • Financial modeling and/or business case development
  • Ability to analyze and apply insourcing and outsourcing trends
  • Model the Zendesk culture and values, apply inclusive change management process, and foster a strong and positive workplace culture.
  • Bring passion and deep expertise that positions you as an inspirational role model and leader
  Requirements:
  • BS/BA in Business or IT/Management informations systems or Finance
  • 10-15 years of experience in areas of transformation and delivery leader in a Shared Services environment. An MBA or advanced degree is advantageous
  • Demonstrated ability to creating and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
  • Demonstrated success in translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
  • Experienced in identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
  • Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
  • Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business inter-action.
  • Ability to drive both definitional and implementation phases in a self-defined pace. Independent way of working, prioritizing and delivering against a set timeline.
  • Strong spoken and written English skills
  • Ability to travel to Shared Services locations as needed
  • Strong project management and change management experience.
  • Strong strategic thinking coupled with strong analytical and influencing skills
  • Senior Executive leadership and Management level capability
  • Experience in working with US MNC particularly in a shared services environment would be beneficial
  • Proven experience in understanding regional and global complexities
  • Must adhere to deadlines in a changing environment
  • Must be a team player with the ability to engage with different, cross-functional teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Finance Operations Analyst
  Zendesk is seeking a detailed, organized, high energy Finance Operations Associate to join our Revenue Operations team in our San Francisco office supporting the Sell business unit. The ideal candidate will be a quick learner and be able to manage time and balance responsibilities in a rapidly evolving environment. SAAS experience is preferred.
  
  
  Responsibilities:
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Triage, review, and process tickets inquiries for billing and provisioning.
  • Review incoming Service Orders for accuracy and adherence to Sales and Finance guidelines
  • Partner closely with Sales, Advocacy, and AR/Collections to manage incoming customer billing inquiries
  • Partner with Sales and Sales Ops teams to ensure all customer accounts are properly priced and invoiced
  • Track, monitor, and analyze customer deal-related activities
  • Manage customer credits and refunds, account adjustments, and customer cancellations
  • Setup/Provision and maintain customer accounts in the billing system and ensure accuracy
  • Review customer contracts and ensure the billing system reflects correct information for each customer according to contract terms.
  Required Skills:
  • Bachelor degree in Business or Finance
  • 2-5 years of finance or operations experience
  • Experience working with, supporting, and advising Sales reps
  • Strong oral and written communication skills with the ability to synthesise and effectively communicate information across teams
  • Experience building strong relationships across internal cross-functional teams including Revenue, Legal, SalesOps, and Sales
  • Organized, strong attention to detail, and goal oriented
  • Commitment to excellent customer service
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and self-drivenExperience in a SAAS subscription pricing and billing a plusSalesforce.com, Recurly, and Zuora experience a plus
  • Google Suite (Sheets, Docs, Slides) experience a plus
  • English (written and verbal fluency) required and ideally an additional language
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Finance Operations Associate
  Zendesk is seeking a detailed, organized, high energy Finance Operations Associate to join our Revenue Operations team in our San Francisco office. The ideal candidate will be a quick learner and be able to manage time and balance responsibilities in a rapidly evolving environment. SAAS experience is preferred. Additional languages (Spanish and/or Portuguese) is a plus.
  
  
  Responsibilities:
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Triage, review, and process tickets inquiries for billing, provisioning, and entitlement related issues.
  • Review incoming Service Orders for accuracy and adherence to Sales and Finance guidelines
  • Partner closely with Sales, Advocacy, and AR/Collections to manage incoming customer billing inquiries
  • Partner with Sales and Sales Ops teams to ensure all customer accounts are properly priced and invoiced
  • Track, monitor, and analyze customer deal-related activities
  • Manage customer credits and refunds, account adjustments, and customer cancellations
  • Setup/Provision and maintain customer accounts in the billing system and ensure accuracy
  • Review customer contracts and ensure the billing system reflects correct information for each customer according to contract terms.
  Required Skills:
  • Bachelors degree in Business or Finance
  • 2-5 years of finance or operations experience
  • Experience working with, supporting, and advising Sales reps
  • Strong oral and written communication skills with the ability to synthesise and effectively communicate information across teams
  • Experience building strong relationships across internal cross-functional teams including Revenue, Legal, SalesOps, and Sales
  • Organized, strong attention to detail, and goal oriented
  • Commitment to excellent customer service
  • Ability to work independently and multitask effectively
  • Innate curiosity and not afraid to ask thoughtful questions
  • Energetic, dedicated, and self-driven
  • Experience in a SAAS subscription pricing and billing a plus
  • Salesforce.com and Zuora experience a plus
  • Google Suite (Sheets, Docs, Slides) experience a plus
  • English (written and verbal fluency) required and ideally an additional language
  • Experience in a ticketing platform like Zendesk Support would be highly advantageous
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  IT Internal Audit Senior Manager
  Zendesk’s Internal Audit team mission is to provide independent, objective internal audit, assurance and advisory services designed to add value and improve the operations of Zendesk. Our objective is to provide in-house assurance and advisory services to management that will assist in improving the organization’s governance, risk management, and control processes.
  
  
  We are seeking a seasoned IT Internal Audit Senior Manager to build and develop the IT internal audit function, establish IT audit operation procedures and reporting cadence, and assist the VP of Internal Audit in providing assessment and assurance in the company-wide internal control framework over financial reporting, operational effectiveness and efficiency, and compliance with company policies and procedures with the focus on the IT-related areas including  Corporate IT and Engineering, Product and Design.
  
  
  The right individual for this role needs to have demonstrated strong ability and deep experience in IT SOX compliance, technology compliance initiatives, technology-related operational audits, and system implementation readiness assessments, together with strong relationship building and communication skills. The right individual should have a strong understanding of technical processes and operations with business acumen and is capable of incorporating data analytics and automated tools/techniques in executing audit projects. He/she will be capable of developing complex project plans and strategies and resolve challenges. He/she will have the opportunity to manage 3rd party providers and his/her own employees. The successful candidate should have a “can do” attitude, a strong desire to “step out of the comfort zone” and learn new technology and business requirements, and grow to become a true risk and control adviser and an effective team leader. As the IT internal audit function is at an early stage, this role starts as a hands-on role. The most successful candidates must have a passion and desire to sweat the details.
  
  
  Responsibilities:
  • SOX IT Internal Control
  • Supports the VP of Internal Audit in the overall SOX program planning, testing, and reporting
  • Leads SOX general IT control and automated control design review, walkthrough, and testing, and coordinate with business partners in remediation
  • Supervises a junior team member and/or consultants from third-party professional service provider(s) in executing testing of general IT controls, automated controls and Information Provided by Entity (IPE), review deliverables and assure quality
  • Coordinates with external auditors in SOX 404 and financial statement audits
  • IT and Engineering Operational Audit and Security Audit
  • Participates in internal audit risk assessment and contribute to the development of the annual internal audit plan and other audit planning activities
  • Leads and supervises risk assessments, scoping, and planning activities for a variety of IT or engineering-focused internal audit or security audit projects and assurance activities
  • Guides development of audit work programs and testing procedures that are relevant to risks and test objectives
  • Leads a team of audit resources (internal and/or external) to execute audit fieldwork autonomously and ensures audit conclusions are well documented and supported in accordance with IIA working paper standards, and makes improvement recommendations to management
  • Drafts clear and meaningful findings, high-quality audit reports, presentations, and other materials for Sr. Management and the Board
  • Coordinate with business partners in tracking internal audit observations to resolutionsIT Business Process and System Control AdvisoryProvide control advisory in system redesign and implementation efforts
  • Data Analytics and Intelligence
  • Lead the effort to build data analytics and intelligence and continuous auditing capability
  • Internal Audit Operation
  • Support the VP of Internal Audit in compiling internal audit status reports to management and Audit Committee
  • Participate in initiatives in streamlining internal audit operations (e.g., internal audit automation, tool implementation, etc.)
  • Contribute to the development of strategic plans and objectives
  • Leads or participates in other ad-hoc projects as assigned
  • Relationship Building and Management
  • Builds collaborative and trusting relationships with business partners, management, and other cross-functional stakeholders
  • Interacts regularly with management and clearly communicate and articulate valuable business insights
  Requirements
  • Bachelor’s degrees in Information System Management, Computer Engineering, Business Administration, Finance, or related fields
  • 8+ years of relevant work experience in technology audit services
  • Experience in a Big 4 auditing firms and exposure to the Technology Industry is highly preferable
  • One or more relevant professional certifications preferred (CISA, CISM, CISSP, etc.)
  • Strong understanding of IT, engineering processes and cloud operational environment
  • Experience in establishing data analytics and data intelligence capability
  • Ability to manage beyond own organization, recognizing risks and business concerns of the company as a whole
  • Ability to manage conflicting objectives, groups, and individuals across functions or organizations
  • Open to learning new technology, and adapt to new processes
  • Have a sense of urgency and be able to work in a fast paced environment
  • Strong analytical & critical thinking skills and ability to manage multi-projects with prioritization
  • Highly detail oriented, with a strong propensity for high-quality work product
  • Motivated self-starter who works well individually and in teams
  • Ability, competence, and confidence to lead people
  • IT, engineering or cloud operation experience is a plus
  • Some travel may be required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, G&A Finance
  Zendesk is looking for a Manager that wants to make an impact on the G&A Organization. This role will partner closely with multiple G&A orgs internally, providing a wide breadth of exposure to execs and stakeholders. The Manager will be responsible for collaborating with business partners to manage and forecast operating costs, conducting regular business partner meetings and financial results review meetings with executives, diving deep into metrics that are critical to the group’s success and aid strategic decision making, providing analytical support, and enhancing actionable management reports.
  
  
  The ideal candidate should have strong financial budgeting and forecasting skills, excellent communication skills and attention to detail, and be able to prioritize effectively in a fast-paced, high growth environment.
  
  
  Responsibilities include the following:
  • Collaborate with G&A business partners as a trusted performance advisor, owning and managing the budgeting process for multiple orgs
  • Perform standard FP&A duties around month-end close, forecasting, and preparation of management reports related to financial results
  • Analyze results, distilling/synthesizing key trends, assessing current and future business risk, and communicating key messages
  • Strong understanding of accounting and the ability to draw upon knowledge in order to produce accurate forecasts; work closely with Controller’s group to ensure accuracy and completeness during period-end close
  • Drive other financial analysis or modeling to aid with decision-making
  • Identify ways to streamline reporting by recommending items for automation, re-structuring, or elimination
  Qualifications:
  • Bachelor's Degree in Economics, Business or Accounting
  • 4+ years in relevant FP&A experience
  • Highly adept user of MS Excel, Google Suite (Sheets, Slides), and common data analytics tools required
  • Experience with financial systems a plus – i.e. NetSuite and/or Hyperion, Anaplan
  • Strong attention to detail with the ability to quickly identify and resolve data issues/needs
  • Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives
  • The ideal candidate will be an intelligent self-starter who possesses sound financial modeling as well as the ability to build strong working relationships with internal departments
  • Strong EQ and experience with partnering across matrixed organizations
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Accountant
  Zendesk is looking for a Senior or a Lead Accountant to be a key member of the Accounting Team. This is an exciting opportunity to challenge existing processes and create new ones as the business continues to grow. The Senior/Lead Accountant must be able to effectively communicate with employees and maintain a positive working relationship with key stakeholders both inside and outside of the accounting department when addressing problems and coming up with solutions. Our Lead Accountant will also have the opportunity to further develop your leadership skills by coaching and developing staff. The ideal candidate is analytical, enjoys a fast paced high growth environment, and is a self-starter. This position reports to the Corporate Accounting Manager and reviews the work of the Staff and Senior Accountants. 
  
  
  Responsibilities
  • Review payroll journal entries, schedules, and reconciliations (including salary, vacation, bonus, 401k and related accruals)
  • Assist in developing a policy and implementing a process for the new accounting standard ASC 350-40 (Capitalizing costs associated with implementation of SAAS applications)
  • Perform month, quarter and year-end close procedures including review of journal entries and account reconciliations to maintain an efficient and accurate close process
  • Preparation of fluctuation analyses and performance of financial statements analytics, providing relevant explanations for fluctuations provided to senior management
  • Ensure proper application of US GAAP to accounting transactions
  • Identify opportunities for process improvements; suggest and implement improvements to scale and automate manual procedures and computations
  • Manage and develop staff and senior accountants
  • Primary point of contact with the external auditors; coordinate and assist in driving the execution of quarterly review and year-end audit procedures and requests throughout the year, including review of schedules
  • Collaboration with FP&A to understand and explain budget vs. actual variances
  • Implementation and documentation of internal controls and procedures as required by SOX
  • Participation in process streamlining and improvement projects
  • Support external reporting needs, as necessary
  • Perform other special projects and analyses as directed by management
  Qualifications
  • Minimum of 4-6 years accounting experience - Big 4 public accounting preferred
  • Bachelor's Degree in Accounting or Finance - CPA preferred
  • Experience working in a publicly-traded, high-tech, high-growth company strongly preferred
  • SAAS company experience preferred
  • Ability to research and resolve technical accounting issues and draft accounting memorandums
  • Experience managing junior and senior staff with an interest in team development
  • Comprehensive understanding of financial accounting and reporting under US GAAP and SEC requirements
  • Experience working with NetSuite or a large-scale ERP is preferred
  • Experience with BlackLine a plus
  • Detail oriented with strong analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly
  • Strong organization skills
  • Energetic, driven and dedicated
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Auditor, Internal Audit
  We have an excellent opportunity to join Zendesk’s Internal Audit Team at an exciting time at the Company. Our IA team partners with business and IT departments to identify risks, make valuable recommendations and influence decisions regarding controls and achieving Sarbanes-Oxley (SOX) compliance. In addition to SOX, as a member of our IA team, you will have the opportunity to work on various types of financial, compliance and operational audits.
  
  
  Responsibilities:
  • Participate in all phases of financial and operational audits as well as compliance projects including but not limited to audit risk assessment & scoping, planning, fieldwork, execution, and reporting
  • Document and evaluate the design and implementation of internal controls primarily via flowcharts, narratives and walkthroughs
  • Execute test-of-design (TOD) and test-of-execution (TOE) for business process controls
  • Assess SOX 404 control deficiencies, and work directly with process owners and management in the development of action plans to ensure deficiencies are remediated timely
  • Document testing results, remediation testing as needed, and any control-related issues
  • Plan and execute any SOX-related business implementation reviews
  • Assist with the execution of SOC1 annual assessments
  • Coordinate and provide direct assistance to external auditors and business process owners on audit related matters
  • Participate and assist in ad-hoc and special audit projects as needed
  • Continuously work to enhance the SOX program to become more efficient and effective
  • Keep current on trends in Sarbanes Oxley, COSO, GAAP and PCAOB Auditing Standards as well as current, best Audit practices/techniques
  Requirements:
  • Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative
  • Bachelor's Degree in Accounting, Finance, or other related business discipline
  • Professional certification such as CPA, CA or CIA required
  • A minimum of five years of experience with a public accounting firm or a public company’s internal audit or SOX department required
  • A mix of operational and financial audit experience in the Technology sector is highly preferred
  • Deep Knowledge of the Sarbanes Oxley, and PCAOB Auditing Standards, and COSO
  • Understanding of Generally Accepted Accounting Principles, and knowledge of The IIA s Professional Practice of Internal Auditing and the Code of Ethics
  • Experience in financial audits covering revenue, equity, tax and financial close processes highly preferred
  • Strong analytical, organizational, and project management skills
  • Detailed oriented self-starter with the ability to work independently to meet deadlines
  • Team player and effective communicator with all levels of management and cross functional organizations
  • Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization
  • Proficiency in MS Office applications including Word, Excel, PowerPoint and Visio
  • Ability to travel approximately 10% of the time, if needed.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Finance Manager
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).  
  
  
  The Sr. Manager of Finance - Sales is a key position within Finance & Strategy as we strive to become a world-class finance organization and be a value-creating, customer-focused partner in driving business results.  Reporting to the Director of Sales Finance, this role will serve as a business and strategic advisor to the Sales leadership team to ensure the financial, strategic, and operational objectives for the business are met.  
  
  
  This role will make an impact on the trajectory of the Sales organization and provides for the opportunity to dive deep into analytics critical to the organization’s success and aid strategic decision making. The Senior Manager will be responsible for providing financial visibility and analytical support, driving investment recommendations, and developing actionable analyses. The ideal candidate should have experience with a rapidly growing SaaS business, and understands SaaS revenue and bookings metrics and drivers. Additionally, they should have a proven track record of creating strong and trusted relationships across business leaders, specifically with the sales function.
  
  
  Job Responsibilities:
  • Ensures Sales leadership is provided top notch and highly accurate financial and non-financial information and analysis for their business decisions
  • Provide insights and recommendations to drive growth opportunities & business results
  • Develop financial models and analyses to support business cases for growth, products and other initiatives. Review and influence the key assumptions driving the business case to ensure reasonability, feasibility and credibility
  • Influence business decisions via in-depth analysis and propose broad solutions and approaches to enable successful execution.
  • Set business framework for managing business investments, resource allocations, business planning, operations and performance measurements.
  • Responsible for establishing/driving process and process improvements, consolidate forecasts/reports, analyze the trends/variances identifying business drivers behind the numbers for meaningful executive level summaries and analytics
  • Design, implement and track KPI’s to measure performance against strategic goals, identify emerging trends and provide insights about the drivers of performance and ROI
  Qualifications:
  • 10+ years of technology, banking, private equity, corporate finance, economics or consulting experience in a fast-paced industry
  • Advanced user of Microsoft Excel
  • Experience with financial systems a plus (i.e Hyperion, Netsuite etc)
  • Experience querying large data sets using SQL a plus
  • Strong analytical aptitude and problem solving skills with financial modeling, data mining, accounting and finance experience
  • Strong oral and written communication skills with the ability to influence and impact business results across teams
  • Experience working with tight deadlines and successfully managing multiple priorities simultaneously with minimal supervision
  • Excellent attention to detail
  • Ability to grow and lead finance teams
  • Strong EQ and experience with partnering across matrixed organizations
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Financial Analyst, Finance & Strategy
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).  
  
  
  The Finance & Strategy Corporate team provides financial support and business analysis to our FP&A and other business teams. This position is a key role within Finance & Strategy as we strive to become a world-class finance organization and be a value-creating, customer-focused partner in driving business results. This fast-paced role provides a unique opportunity to own and drive strategic analysis and improvements to our current processes. A successful candidate will challenge the status-quo to drive insights and continuous improvement, be data and results-oriented, have outstanding communication and interpersonal skills, and possess a comfort in financial modeling and analysis. Additionally, this role will require frequent interaction with senior leaders, including the CFO, across the Finance organization.  
  
  
  Responsibilities include the following:
  • Supporting our month and quarter close activities, including financial reporting, consolidations, budget/forecast vs. actuals analysis, performance metrics and KPI dashboards, Board materials, etc.
  • Actively monitor and analyze results, variances, trends and formulate actionable recommendations to management.
  • Design, implement and track KPI’s to measure performance against strategic goals, identify emerging trends and provide insights about the drivers of performance and ROI.
  • Play a key role in the budgeting, forecasting, and long-range planning process – helping to ensure accuracy, reasonableness, feasibility, and credibility across our business and financials through in-depth modeling and analysis.
  • Seek out continuous improvement opportunities through a “Test and Learn” mentality.
  • Partner with our investor relations team and contribute to quarterly and annual earnings deliverables (10Q & 10K).   
  • Quickly ramp on financial planning systems and participate in financial system enhancement opportunities (enhancing current forecasting models, building new model template, etc.)  Forge relationships within the finance organization (accounting, IR, Treasury, etc) to drive cross-functional projects.
  • Drive and own various financial analysis related to billings, cash flow, planning, and other ad hoc projects
  Qualifications:
  • Bachelor's in Economics, Business or Accounting (MBA a plus)
  • 2-5 years in relevant FP&A experience;
  • Previous SaaS experience a plus
  • Experience creating and developing automated reports and dashboards
  • Experience with system or database administration a plus
  • Experience with Hyperion or other planning systems a plus
  • Adept user of Excel and GSuite
  • Strong written and verbal communication skills.  
  • Strong EQ and experience with partnering across matrixed organizations
  • Willing / “can do” attitude, commitment to quality, enthusiasm, and attention to detail.
  • Intellectual curiosity and complete professional ownership
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Analyst Relations
  Zendesk is looking for an experienced and passionate Senior Manager, Analyst Relations expert with strong industry analyst relationships and a deep understanding of the SaaS industry. Reporting to the Director this role will manage Zendesk’s analyst relations program and maintain ongoing relationships with industry analysts.  This person will also support communications and marketing initiatives with analyst research and industry validation.
  
  
  Responsibilities:
  • Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Build strong industry analyst relationships and lead ongoing briefings with executives.
  • Be a strong driver in shaping and influencing analyst research agenda and coverage, and share relevant research throughout the company including in marketing, communications, sales and product.
  • Manage the annual Gartner Magic Quadrant and Forrester Wave evaluation processes to ensure a true leadership position. Work with our customer reference team  to coordinate customer involvement in analyst research and major evaluations.
  • Proactively uncover and share new customer examples that are noteworthy, and build trusted relationships with key reference customers.
  • Manage Zendesk listings on top software review sites, such as Gartner Peer Insights, and develop campaigns to drive more positive reviews and competitive positioning.
  • Create marketing campaigns to leverage analyst reports, review site rankings and customer examples in lead generation, launches and communications/PR Develop, manage and effectively execute Zendesk’s industry analyst program and strategy to ensure ongoing coverage in reports, evaluations and research.
  • Prepare, write and edit analyst presentations and materials, contributed stories, press releases, quotes and case studies.
  Requirements:
  • Solid industry analyst and media relationships, and the placements to prove it.
  • Track record of flawlessly executing on analyst relations, PR and reference programs.
  • Excellent oral and written communications skills, with a knack for tying product and company developments to larger industry trends and research.A precise grammarian and expert at AP style (writing samples required).
  • Outstanding interpersonal, project management and prioritization skills--both internally and externally.
  • Unfazed by constant change and quick to adapt to new challenges.
  • An eye for simplifying complex topics and technologies to their essence, and the curiosity and drive to discover newsworthy informationA minimum of 8 years of tech AR, public relations and/or customers reference experience.
  • SaaS B2B experience preferred.
  • A minimum of a bachelor’s degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Accountant
  Zendesk’s accounting team is looking for a Staff Accountant to be a key member of the accounting team. The Staff Accountant is responsible for performing general ledger maintenance and reconciliation as well as other duties to assist with the monthly, quarterly, and annual general ledger (GL) close process. This role provides assistance with implementing policies and procedures to ensure financial transactions are being executed appropriately and collaborates with other departments in terms of financial statement reviews. 
  
  
  Job Responsibilities:
  • Participates in various accounting functions including general ledger maintenance and reconciliations for cash, as well as for salary and vacation expense and related accruals
  • Accountable for providing assistance with the monthly, quarterly and yearly financial close processes
  • Assists with implementing accounting policies and procedures to ensure all financial transactions are executed according to GAAP principles
  • Preparation of fluctuation analyses and performance of financial statement analytics, providing relevant explanations for fluctuations provided to senior management implementation and documentation of internal controls and procedures as required by SOX
  • Participation in process streamlining and improvement projects
  • Participation in annual financial audits and quarterly reviews with external auditors, including preparation and review of schedules
  • Collaboration with FP&A to understand and explain budget vs. actual variancesOther projects/ tasks as necessary
  Qualifications
  • Required
  • Bachelor’s Degree in Accounting or Finance
  • 2 or more years of accounting experience – Big 4 public accounting preferred
  • Understanding of GAAP and applicable accounting rules and regulations
  • Intermediate MS Excel skills required (VLooksUps, Pivot Tables, etc.)
  • Excellent verbal and written communication skills
  • Strong organization skills
  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills, and flexibility to alternate from one project to the next quickly
  • Energetic, driven and dedicated
  • Teamwork-oriented 
  • Strongly Preferred:
  • Experience working with Netsuite or a large-scale ERP
  • Experience working in a publicly-traded, high-tech, high-growth company
  • CPA (in-process or obtained)
  • Experience with BlackLine account reconciliation and matching modules
  • Proficient in the Microsoft Office Suite
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Creative
  Audio Engineer / Sound Designer
  The Job
  Zendesk is looking for a Audio Engineer/Sound Designer to join our Creative Brand Team. We are a vibrant, agile group of filmmakers, writers, designers, and producers responsible for representing the company and continually developing the brand.
  
  
  Video is a big part of the way we market our products, educate and entertain our users, communicate internally, and tell our story to the wider world. Your work will come with a variety of creative challenges, and it will have a lot of influence and visibility.
  
  
  The Person
  We need someone with a solid foundation in audio engineering and strong creative sound design skills. This is the first full-time sound role we’re hiring, so we’re looking for a generalist with a passion for learning.
  
  
  Responsibilities
  • Clean, sweeten, and mix sound for video
  • Record and direct VO
  • Grow our SFX library, foley skills are a plus
  • Curate music selections
  • Record & mix production sound
  • Identify opportunities to add value with sound assets
  • Work solo, but also collaborate with the rest of the video team as well as designers and copywriters
  • Wrap cables, clean up crafty
  Requirements
  • 3+ years professional sound design experience
  • Knowledge of field and studio recording
  • Proficiency with Adobe Audition (we may acquire Pro Tools depending on your expertise)
  • Experience working with sound to picture
  • General grasp of the entire production process and how sound, live action, animation can interact
  • Good sense of housekeeping and best practices for production workflow
  • Excellent communication skills for both expressing your ideas and understanding others
  • Enthusiasm as a collaborator and a generous spirit
  • An unflinching acceptance that branding a customer service software company can be fun and cool
  • Basic music theory and/or music training is a plus
  Why it’s great to work here
  • Work/life balance; take what you need PTO policy
  • Fast paced environment with no shortage of opportunities to grow as a creator
  • Cool team events and offsites
  • Professional development funds for conferences and continued education
  • Open and collaborative team
  • Admirable company culture and values: Empathy, people first. CSR programs, a Diversity & Inclusion department, and employee resource groups.
  
  
  
  
  Check out our work
  We make all kinds of stuff including: tutorial series, ad campaigns, customer case studies, internal culture videos, product launches, and more. Also there was that time we rebranded and made a documentary about it.
  
  
  Application Process:
  Video reel showcasing sound work; resume and cover letter in which you list your three favorite movies (no judgements, we promise, we just like talking about movies).All applicants must be able to work in San Francisco.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Designer, Design Systems
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create—design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  A self-starting senior designer with an impeccable sense of beauty and craft, who will elevate our product’s aesthetics and usability. Your standards are pixel-perfect, with exceptional interaction design and an eye for accessibility, localization, and motion. Detail oriented, you see patterns in seemingly disparate situations. You’re in your happy place when you’re cranking away on components.
  
  
  In the face of ambiguity, you empathize and collaborate with end-users and stakeholders to create robust systems that are clear and elegant. You understand the value of taking time away from the artboard to focus on relationships and clearly communicate our design system to cross-functional partners. You appreciate the value of rigorous consistency coupled with the ability to remain flexible enough to accommodate critique and change—a Zendesk core value we call “humblident.”
  
  
  What you get to do every day:
  • Be a key player on a small-but-mighty team that makes an outsized impact
  • Fill out our product design system, “Garden,” elucidating element usage, patterns & anti-patterns, and visual layouts
  • Own components from start to ship to iteration—you know there is no “finish”
  • Document your design process and write documentation that helps designers get the most out of Garden
  • Pair with creative developers on Zendesk’s component system, where Garden patterns become working artifacts precision-engineered for web usage
  • Connect with global design, product, and engineering teams to establish UI pattern usage and best practice
  What you bring to the role:
  • Deep knowledge of modern, emerging web UI patterns and design tools
  • 5–7 years of professional experience designing consumer or SaaS applications
  • The ability to easily understand the ramifications of design decisions on a global level
  • Enthusiasm for collaborating with our global design and engineering teams
  • A keen eye for visual nuance coupled with an empathy for generating accessible UI
  • The ability to rationalize UI design choices, along with pragmatism when visual conflicts require alternative approaches
  • An understanding of web implementation technologies.
  • No coding required, but an ability to converse with developers about implementation details is essential
  • A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of precision component and system designs from inception through design delivery
  • Nice-to-haves: previous design systems expert
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. UX Content Strategist
  Zendesk’s Product Design team is looking for a Sr. UX Content Strategist to write and design UI product content. In this role, you will serve as a liaison between the Product Design, Brand, Localization, and Product Management Teams. Your day to day will be varied but you’ll focus on writing clear, consistent copy that delivers a high standard for the user experience, while also incorporating the charm of the Zendesk brand.
  
  
  Attributes we are looking for:
  
  
  HUMOR
  We have a sense of humor and can laugh at ourselves.We look for people who can do the same.
  HONESTY
  We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
  Brand Knowledge
  We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
  BEAUTIFUL SIMPLICITY
  A lot of B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.
  
  
  The day-to-day:
  • Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content
  • Work with UX researchers, product designers, and product managers to write product UI copy that is helpful, clear, and human
  • Design inclusive content for our products including microcopy, interaction flows, error messages, notifications, and in-product messaging
  • Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience
  • Define and maintain content standards, best practices, guidelines, principles, and taxonomies for various audiences and initiatives
  • Work with product marketers to refine product messaging and extract benefits from lists of features
  • Build relationships with channel owners and stakeholders, promote awareness and collaboration between the Brand, Product Design, Product, Documentation, and Translation Teams to build consistent narratives
  • Promote UX writing and content strategy at Zendesk and in the broader community of design and content professionals
  • Work with a global lens to deliver consistent content experiences across the product ecosystem
  The bigger picture:
  • As a content strategist at Zendesk, you have the opportunity to impact the way different audiences interact and relate to our products and brand. You will work with product and brand designers, copywriters, editors, researchers, and product managers in a collaborative environment.
  • Our content strategists are seen as integral parts of the product design process. Writing and UX strategy are the nuts and bolts of this job, but you will also serve as a liaison between the two halves of our Creative Team (Brand and Product). You will collaborate with the brand side in order to steep yourself in our special sauce—but also to add a healthy dose of product knowledge and UX best practices.
  • Above all, we are looking for a talented utility player. The ideal candidate will be someone who designs with words. Someone who is an exceptional communicator who can think conceptually, and who can work with our team to bring creativity, UX writing and content strategy to a wide range of projects.
  Requirements:
  • Strategic thinker and ace problem solver who also has a knack for keeping track of details
  • Must have the analytical abilities necessary to gather key business and user insights, and apply their strategic planning skills to create a long-term vision for in-product writing
  • A firm understanding of product design, user experience, taxonomies and information architecture
  • Exceptional written and verbal communication skills
  • Expert understanding of writing mechanics and English grammar
  • The ability to understand and write in the brand voice, and a design sensibility to envision how content will be presented or distributed in formats other than text-based articles for enterprise products
  • Project management experience a plus
  • Creative copywriting experience a major plus
  • A college degree (or a good story about why you don’t have one)
  • 4-6 years of UX writing and/or content strategy experience
  Preferred Qualifications
  • Experience with writing for both consumer and enterprise software
  • Experience working on a global, multi-language product
  • Has expressed a point-of-view through writing or speaking on topics related to UX or content strategyInterest in helping Zendesk customers through creating effective product experiences
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  고객 성공
  Associate Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be an Associate Customer Success Manager at Zendesk-Sell?
  Passionate about customers? Love building relationships, speaking on the phone, and helping people? We are looking for candidates with 1-3 years of experience, particularly in customer success or account management.
  
  
  This position is exclusively focused on delighting Zendesk-Sell users in our small to mid-sized customers. You own the relationship from adoption to retention to renewal. Secondary responsibilities include product utilization analysis and reporting, suggesting product improvements from customer feedback, and notifying customers of product releases or improvements. You need to be comfortable in managing a large volume of relationships effectively.
  
  
  Your responsibilities will include:
  • Evangelize Zendesk-Sell to everyone from sales leaders to individual contributors.
  • Adoption of Zendesk-Sell by monitoring usage and executing the appropriate response.
  • Retention and renewal enablement by constantly communicating product enhancements.
  • Develop and execute upsell and expansion opportunities.
  Job requirements:
  • 1-3 years of experience either in customer success or sales.
  • Experience in a high-call volume environment (50+ calls / day).
  • Bachelor degree from an accredited 4 year university.
  • Lively and engaging phone presence.
  • Bonus Points: Previous sales experience.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Communications Manager, Global CX Operations
  We are looking for an operational communications leader to join our Customer Experience team in our San Francisco headquarters.  The ideal candidate will be experienced in supporting a global operations team with proven ability to work in a fast-paced environment where making decisions and executing quickly are par for the course.
  
  
  Reporting to the Director of Customer Success Global Operational Programs, this leader will be responsible for driving all operational cross-functional communications and ensuring they are fully vetted and can be shared in a timely and customer-appropriate way to reduce noise and inform our field teams quickly and efficiently.
  
  
  Duties and Responsibilities:
  • Draft, plan and execute both reactive and proactive customer communications that are operational and moderately technical in nature
  • Develop, and distribute internal communications to all global field teams to keep them informed
  • Build foundational process and understanding for how and when we need to communicate to customers
  • Build and maintain customer and internal distribution lists for communications delivery
  • Make decisions in such a way that risk is controlled and uncertainty minimized
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the organization
  • Escalate to senior management whenever decisions must be made that negatively impact the customer
  • Develop governance, workflow, and overall communication strategy for the global CX organization
  • Develop and manage processes for streamlining communications
  Skills
  • Experience in communications that are operational and/or technical in nature for a mid-to large size business
  • 5-10 years of customer-facing communications experience, preferably within a SaaS or customer-facing technology environment
  • Unfazed by constant change and growth
  • A collaborative, open attitude and a history of driving execution of cross-functional teams
  • Excellent oral and written communications skills (writing samples required) with a knack for simplifying complex and technical topics to their essence
  • Excellent executive communication and interpersonal skills
  • Superior project management and time management skills.
  • Experience supporting Customer Operations or a Customer Support background highly preferred
  • Bachelor’s degree in journalism, Public Relations, English, Technical Writing or related field preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of Sell customers ranging from Small to Mid-Sized businesses. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate, when necessary, and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Oversee Support requests and ensure timely resolution
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 3+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience
  • MBA
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.  
  
  
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies  
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to drive results, product adoption and ensure retention
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
  • Thrives in a fast paced environment and works proactively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Commitment to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Success Executive
  Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the ROI out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director of Customer Account Management (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Our Customer Success Team
  Our Customer Success team advises and guides our wide array of enterprise customers as they engage with us and adopt the key elements of our products to achieve their goals. We ensure customers are optimized and scale effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, to build partnerships that ensure we continue to add value as we, and they, evolve relationships over time.The Director of Customer Success, will lead our Customer Account Management teams who are responsible for making every customer in the portfolio successful, responsible for the Retention and Expansion of the full book of Zendesk Sell business.
  As a key leader within our Success organization, you will be a genuine, compassionate, strategic-minded, charismatic, organized and dedicated leader. Passionate about helping our customers transform and optimize their customer experiences & Sales organizations (CX), you will showcase the ability to instill that knowledge and interest into your team. You will also personally build relationships with some of our top customers. Your team will range from 1:many Customer Success programs to 1:1 Account Management across Small to mid-sized businesses and large Enterprises.
  As the ideal candidate, you have deep experience and interest in current and evolving Sales & Account Management trends. You also care deeply about attracting high-quality talent to Zendesk and are passionate about developing the existing team.
  
  
  Who you are:
  • Passionate and knowledgeable about Sales organizations (our customers), with a global mindset and empathy for enterprise businesses and the challenges their Sales teams and administrators face.
  • Comfortable working across the spectrum: from C-level executives and VPs to set strategy, through to front-line contributors who might be early in their career.
  • You thrive on team development: helping members grow in depth and breadth of skill, cultivating their passion, and enabling them to take on increasingly important roles, both inside your team and across Customer Experience at Zendesk.
  • Partner across the Zendesk organization, especially with sales and Professional Services partners, to ensure all parts of the organization maintain alignment and continue to evolve.
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation.
  • Quick learner with new programs and software; knowledge of the Zendesk Sell product, or comparable solutions.
  Responsibilities:
  • Personally build relationships with sales & IT executives at top accounts
  • Plan and direct all aspects of the team’s book of business. Including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Zendesk Sell Customer Experience organization and methodologies.
  • Hire, train, and coach your team, such that they consistently set a standard for the experience they give our customers, are fulfilled by their work, and have a strong understanding and plan for their careers.
  • Be a resource to the team on Sales industry trends so that you can participate in configuration review development and presentations.
  • Bring planning, focus and creativity to work with you everyday as you believe there is no one single pattern that works for all customers.
  • Manage escalations in order to achieve and exceed quarterly churn and contraction targets with focus on sharing learnings across the team.
  • Own Expansion target on book of business and lead team to consistently upsell their happy customers
  • Work closely with Sales and Success Leaders to identify trends and uncover opportunities for improved or new success engagements or customer training offerings.
  Requirements:
  • Minimum 5 years experience in a leadership role, within a customer success environment owning & exceeding churn, contraction & expansion targets.
  • Understanding of SaaS business models and their overall relationship to Customer Success.
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal.
  • You’ll have hired and coached team members to develop them, and make them more effective, happier employees.
  • You’ll know all about meeting, and exceeding churn, contraction and expansion goals.
  • Willingness to travel up to 40%.
  • Strong project management skills and an ability to multitask without getting frazzled.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
  • Passion for customer service, and how it can transform businesses.
  • Able to prepare, present, and revise budgets.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant, Chief Customer Officer
  Zendesk is looking for a highly organized Executive Assistant to our Chief Customer Officer, who oversees Customer Experience (CX) at Zendesk. The CX teams that report to the CCO are Customer Success, Customer Advocacy, and Professional Services.
  
  
  Working closely with the CCO on a daily basis and the Business Operations team that supports the CCO, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require her attention. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting a C-level executive in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency.
  
  
  This role will report into the Business Operations team and as such, will be exposed to wider business context, be part of a tight knit team and learn adjacent skills to run special projects for the CCO and team.
  
  
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CCO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize CX management, all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for the CCO in a proactive, fiscally alert manner
  • Assist in coordination for various CX events such as Relate, our global user conference
  • Ensure and maintain confidentiality of all appropriate communications and documents
  • Organize and update the CCO’s files (hard-copy and electronic) as needed
  • Manage CCO’s ad-hoc projects (community service programs, etc)
  • Support the CX leadership team as needed on special projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with the Office of the CEO and other functions to manage customer executive visits to San Francisco
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Business Operations & EA team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting a C-level executive in a fast moving and high growth environment
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Services Consultant (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why become a Principal Services Consultant at Zendesk-Sell?
  • Be on the cutting edge leading programs with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  • Real ownership of your projects and real influence in our Customer Success organization.
  What’s Expected of You?
  • Typically leading the end to end implementation for enterprise, Sell’s largest and most strategic customers, including global or complex technical integration solution delivery.
  • Determining business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Taking customer goals and presenting attainable project plans.
  • Understanding and analyzing sales business requirements to determine Zendesk Sell solution design.
  • Building customer relationship from Administrators, Program Managers, Sales Operations, Sales Leadership & CEOs.
  • Supervising change management and 3rd party integrations.
  • Developing and managing long term relationships with customers.
  • Understanding the overall customer system landscape and managing the strategy for integration and custom solution delivery, including working with engineering team to scope and define technical requirements of project as necessary.
  • Preparing standard, and custom training via webinars and/or classroom methods.
  • Providing reports post implementation to ensure adoption, satisfaction, and ROI.
  • Regional and global travel 10% to 40%.
  Requirements:
  • BA/BS degree in a technical or business oriented field.
  • 7+ years of experience in enterprise SaaS/software implementations, Account Management, Sales or other relevant business consulting.
  • Advanced project management skills and strong functional requirements gathering skills.
  • Experience with scoping and managing technical / integration solution delivery.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  • Proven ability to lead, and manage a team oriented environment.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Senior Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience.
  • MBA.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Solution Architect (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  What you will be doing:
  • Work collaboratively with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.
  • Serve as a customer advisor and recommend custom solutions and services that are useful to provide value to the customer through our product.
  • Define, design and implement Technical roadmap for enterprise accounts.
  • Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments
  • Responsible for subject matter expertise of integrations, technical solutions and implementations for Sales processes
  • Gathering requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers
  • Define and document customer needs as well as design Solutions using Zendesk product and platform architecture
  • Presenting and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals
  • Responsible for strategy and execution of complex data migration of Zendesk’s customers
  • Working closely with the other members of the Customer Success team to gather and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.
  • Build sales domain expertise across multiple industries and create artifacts around best practices of using Zendesk’ products across those industries
  What you bring:
  • 3+ years consulting services and implementation delivery experience in a SaaS environment
  • Prior experience of designing technical solutions to meet business needs
  • Experience of handling to mid to enterprise sized clients
  • Experience of designing/ handling data between different applications
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Solid knowledge of RESTful and JSON API implementation and design patterns
  • Experience in a fast paced, high growth and dynamic environment
  • Highly customer orientated and strong analytical skills
  • Ability to prioritize and plan effectively; manage multiple engagements concurrently
  • Excellent interpersonal and communications skills; engaging presentation style with the ability to control various presentation scenarios with stakeholders across all levels
  • Good understanding of Sales processes, infrastructure, and challenges
  • Passionate about customer success and how it can transform businesses
  • Fluent English (to business-level, verbal and written)
  • Able and willing to travel up to 20%
  • University Degree or equivalent
  Nice to have:
  • In-depth knowledge of Sales software or other relevant business applications
  • Understanding of working of different applications related to Sales
  • Experience of working with Sales teams
  • Knowledge on Zendesk configuration and implementation approaches
  • Knowledge on Zendesk App Framework and related SSO capabilities
  • Knowledge in web/ scripting technologies
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Data & Analytics
  Analyst, Customer Health Enablement
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. Our business supports multiple products, each generating their own unique data.  Product owners, engineers, and business analysts throughout the company rely on this data to help make informed decisions. We’ve built an Enterprise Data Warehouse (EDW) platform dedicated to support disparate internal and external data sources. The platform has been built leveraging mostly open-source tools on Google Cloud Platform.
  
  
  Our Enterprise Data & Analytics team has developed multiple machine learning models in an effort to distinguish customers’ usage and engagement with our products and services.  Collectively these models are referred to as our Customer Health Index. Teams throughout Zendesk use these scores to prioritize communication medium and urgency.
  
  
  The Customer Health Enablement Analyst will support our business partners to understand the challenges they face.  In some cases, their needs can be addressed by providing analysis without the need of a machine learning model. For solutions that warrant a machine learning model, the analyst can work with our data scientists to help prepare and segment data inputs for the model(s).  There is also work to validate and test the model outputs. Once a model is ready for production, there is enablement work required to help educate our business partner teams to use the model output efficiently. This may include presenting model results to various stakeholder teams or analyzing customer segments to help prioritize any actions prescribed by the model(s).  Because this role serves as a bridge between data-savvy and customer-savvy teams, the qualified candidate must be capable of speaking both languages and facilitating partnership across groups with varied priorities.
  
  
  Profile:
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Zendesk to take action and radically improve the experience of our customers.
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value. Using data to do this over and over at scale for a demonstrable impact.
  Responsibilities:
  • Support our Enterprise Data data science team to help them develop the best models possible that address our most challenging and critical customer issues.
  • Analyze customer data from product warehouses, Success programs, Support, Finance, and Sales ops, and, in partnership with customer-savvy business leaders and their teams, identify the signals of health and the current deficiencies.
  • Design, build, and manage the necessary reports and dashboards to deliver the customer success and marketing teams with the data they need to consume model output.
  • Broker data discussions across different business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us.
  • Regularly report on Customer Health metrics to leadership (Dirs, VPs, C-suite), and optimize the presentation and process to make it as effective and efficient as possible.
  • Support business leaders with ad-hoc data delving that will substantiate or disprove health-related hunches, and create work-lists of at-risk customers to drive high-urgency solutions.
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our models are properly classifying our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies.
  • Track, prioritize, and project manage any additional reporting/data based projects
  Requirements:
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Demonstrated ability to produce on-time and quality data deliverables, with special skill for visualization and/or process design that enables the recipient to achieve their business objective quickly (and enjoyably!)
  • Well-established personal processes to handle multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and pleasant.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • Advanced SQL skills. Familiar with BigQuery and data visualization tools.
  • Interested in building advanced data skills, particularly in machine-learning and big-data.
  • 3+ years experience in a data-focused role
  • Bachelor’s Degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Data Operations Analyst
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion company with clearly defined, consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. Our business supports multiple products, each generating their own unique data.  Product owners, engineers, and business analysts throughout the company rely on this data to help make informed decisions. We’ve built an Enterprise Data Warehouse (EDW) platform dedicated to support disparate internal and external data sources. The platform has been built leveraging mostly open-source tools on Google Cloud Platform.
  
  
  The Enterprise Data Operations Analyst will support, improve, and scale our data operations as part of the Enablement team within EDA. Enablement is responsible for a broad array of activities supporting EDA and the company as a whole to leverage Zendesk’s enterprise data and systems. Under the umbrella of analytics enablement, these activities encompass data product curation, data science, tool and process engineering, training and consultation, and data platform operations. Our work spans all Zendesk products and business domains represented in the Enterprise Data Warehouse. We collaborate with analyst, operations, engineering, and business-facing teams throughout the company to promote the acquisition of data-driven insights.
  
  
  Who you are:
  • A communicator: Empathetic to the analytic needs of product owners, engineers, and analysts, the right candidate has the ability to translate business needs and technical solutions across diverse stakeholder audiences
  • Organized but adaptable: Adheres to established protocols but can adjust quickly to manage the unexpected
  • A problem solver: Willing to improve existing systems, make recommendations, and is not afraid to challenge what we think to be true
  • A pinch hitter: Deep passion for accuracy / follow-through and willingness to collaborate on the team as needed to deliver the support our internal customers need
  What you get to do everyday:
  • Communicate with data product owners, analysts, and other data consumers to enable them on enterprise data and EDA platform and tools
  • Through our internal helpdesk, resolve data access and platform troubleshooting questions; provide access to data and resources to partners and analysts throughout Zendesk, channeling analytics requests and solutions between teams
  • Develop self-service and live training materials and enablement tools; engage with end users to ensure shared success and deeper insights
  • Develop and refine data product documentation for technical and business audiences
  • Gain expertise on EDA systems and data domains to streamline, optimize, and scale data operations and processes; partner with external teams to improve cross-functional operations
  • Develop and support data dictionary elements, data models, and other data product documentation to enable analysts and end users to derive better insights
  • Support EDA in promoting the build, adoption, scaling, and support of enterprise analytics products and services within a fast-growing company
  • Influence how data is consumed and leveraged across the company on a daily basis
  What you bring to the role:
  • Self-motivated and driven by the purposes outlined above. Eager to be a leader at Zendesk in understanding how enterprise data needs to be consumed by our organization
  • Deep desire to help people succeed with Enterprise Data tools and resources; ability to drill into the details and conduct thorough research to diagnose issues and identify appropriate solutions
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across different business units
  • Demonstrated ability to develop, train, and teach technical and non-technical audiences
  • Well-established personal processes to handle multiple requests from varied stakeholders, in a way that maintains clear priority, adjusts when needed, and is always helpful and pleasant
  • Prior business operations, customer service, training, and/or program management experience
  • Strong analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner
  • Proficient in handling structured data in flat file format; comfort with Excel and relational database concepts; basic SQL skills
  • Coursework / practical experience in visualizing data trends and presenting analysis results (experience with Tableau or another BI platform a plus)
  • Coursework / practical experience with data modeling, data warehousing, ETL design, intermediate/advanced SQL a plus
  • Coursework / practical experience with computer science and coding a plus
  • 2-3 years experience in a similar role
  • Bachelor’s Degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Analytics Manager
  Every single day, Zendesk’s products capture millions of customer service interactions. Each of those interactions serve as data points and glimpses into customer service trends and behavior.  Zendesk is looking for a Product Analytics Manager to lead and scale a team of analysts, mining these data for insights and communicating those findings back to the business. We are looking for someone who has the technical skills to surface insights quickly, and the interpersonal skills to communicate those insights in a way that persuades action. This role will join the Enterprise Data and Analytics (EDA) team.
  
  
  About you:
  • You are passionate about all things data and analytics. You’re intellectually curious and will search for context and insight behind the numbers
  • You are a player-coach, looking to inspire and be inspired
  • You lead with empathy, but know that empathy and urgency can coexist
  • You are scrappy, self-motivated, and unafraid to ask questions in order to grow
  • You embrace tough, hairy problems and can unpack them into smaller, meaningful deliverables
  Responsibilities include:
  • Conduct high-quality analyses to uncover insights about our product and users: segmentation, cohort analysis, funnel analysis - the usual suspects
  • Mentor and manage team members and their professional development, while balancing managerial responsibilities with individual project portfolio
  • Partner with Product Growth teams, Design, and Marketing, and EDA leaders to execute against a prioritized list of Growth analyses and evergreen assets
  • Ensure consistency and collaboration across Product Analysts as they develop dashboards, predictive models, and ad-hoc analyses
  • Make the analytics accessible to others - regardless of technical or analytical background
  • Collaborate with Engineering to optimize data quality and improvements
  Qualifications:
  • 5+ years of experience in data analytics, business intelligence, or related field, including prior experience managing analysts
  • BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • Expert at SQL or other querying language; be ready to demonstrate this skill in your interview
  • Deep knowledge of statistics with a solid understanding of at least one statistical tool/language (Python, R, Tensorflow, Jupyterhub)
  • Exceptional visualization and presentation skills. You’re able to tell a visual story with graphs and data that leads to results and decision making (Tableau experience a plus)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering & Product
  Director of Engineering Productivity
  Zendesk is seeking an experienced engineering director to lead and grow our global Build & Release Engineering department, part of the Engineering Productivity organization at Zendesk. Our Engineering teams deploy new code to production over 300 times per day, while Engineering Productivity is responsible for automating and accelerating the deployment process from check-in to production, providing the tools used to build and test Zendesk applications, and providing development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Foster collaboration between Engineering Productivity and other engineering teams to shape our DevOps transformation at Zendesk.
  • Lead and grow the Build & Release Engineering department, including hiring senior engineering staff in multiple engineering offices.
  • Provide the vision and direction to engineering managers and senior technical staff.
  • Solicit feedback from stakeholders and refine technical requirements to optimize our CI/CD pipeline.
  • Support our existing release engineering tools while building the next generation of tools.
  • Support rapid deployments by with on-demand dev and test environmentsPlan the technical roadmap for the team, negotiating priorities and timelines.
  • Identify opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Extensive experience in an engineering management role, ideally in a release engineering, tools engineering, DevOps, or related area.
  • Technical experience in release automation engineering, CI/CD or related roles.
  • Passion for automation and fast feedback.
  • Customer-first mindset, where the customers are internal engineering teams.
  • An understanding of the challenges of building for a large multi-product SaaS organization.
  • Experience with infrastructure management and orchestration tools (Chef, Docker, Kubernetes), CI/CD tools, and AWS infrastructure and deployments.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering Manager, Foundation Analytics
  As Zendesk has grown over the past 10 years, we have continued to innovate and expand our product suite. We are looking for a talented Engineering Manager to join Zendesk Data team and help us build the next generation of data foundation systems & products! Zendesk data team is responsible for implementing a globally distributed reporting and analytics infrastructure.  We provide the foundation for analytics, machine learning and we work closely with data product teams.
  
  
  As an Engineering Manager, you will be responsible for managing a small and growing team.  You are responsible for hiring future talented data engineers, managing your team’s health and regularly scheduling 1:1s to mentor and coach your direct reports. You will lead and guide the team to build and design of future data systems, identifying scaling issues early and architect solutions around them, negotiate product features to avoid problems, and proactively advocate and educate colleagues on good software engineering practices.
  
  
  What you get to do every day:
  • Create an environment that is conducive to happy and productive work for your team
  • Support your team members in their individual goals - technical, career and personal
  • Work closely with a cross-functional team to shape the future of the product
  • Participate in all phases of the software lifecycle, from design to delivery
  • Set best practices and help your team to continuously improving productivity
  • Contribute to technical discussions when needed and conduct regular code reviews
  What you bring to the role:
  • 5+ years managing and leading software engineering teams
  • 12+ years of data engineering experience with very large datasets
  • Familiar with Hadoop, MapReduce, Spark, Kafka, Hbase and SQL
  • Enthusiasm for solving tough data platform problems and data driven products
  • A background in shipping high-quality data products
  • Great communication and collaboration skills
  • A passion for sustaining a healthy and effective work environment
  • A team first mentality
  Nice to haves:
  • Experience building Machine Learning powered products
  • Experience with Ruby, Python, Scala or Javascript
  • Experience building data intensive applications
  • Working at really big (think global!) scale
  • Commercial AWS knowledge
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead (Relational Storage)
  Zendesk is looking for an experienced Engineering Team Lead to join our team of storage infrastructure  engineers. If you are a seasoned engineering leader, with a passion for making data driven decisions, observable systems, and you have experience in delivering scalable storage infrastructure to an engineering org with diverse goals we want to talk to you!
  
  
  As an Engineering Team Lead at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable the teams of talented engineers.  As a leader of the storage foundation team you’ll ensure that the team is shipping architecturally-sound software at a regular cadence and enabling the roadmaps, success, and velocity of engineering teams across the company by building internal service platforms, automation, and self-healing systems.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented software engineers
  • Provide the team with career mentorship and regular guidance
  • Influence sound architectural decisions for storage infrastructure at Zendesk, balanced by the reality of our business strategy and needs of engineering teams
  • Keep the team up to date on important engineering, business decisions, and the goals of engineering teams across the company
  • Participate in all phases of the software lifecycle including being a principal collaborator with product managers, security and compliance, and engineering leaders to define product specifications
  • Create the processes that are right for your team, and make sure they’re followed.
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Proactively seeking out and help engineering teams to achieve their goals as well as looking towards the future to identify opportunities to improve infrastructure and codeWork in a dynamic agile team where best practices for delivering excellence and high availability software is everything
  What you bring to the role:
  • A minimum of 5 years of progressive experience in software development including time building infrastructure and services in a  SaaS environment
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Golang, Java, Ruby, and Python)
  • Experience decomposing monolithic datastores for service oriented architectures
  • Experience building datastore automation, self-healing systems, and architecting storage systems with high reliability
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong skills in instrumenting datastore observability and performance tuning (relational storage systems ideal)Verifiable contributions to open source software are a plusPossesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Understanding of usage analysis, resource consumption, cost analysis
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant - SVP of Engineering & SVP of Product
  The Product Development Organization is looking a highly motivated and organized Executive Assistant to support our SVP of Engineering and SVP of Product.  This position will provide full calendar support, manage logistics for travel and meetings and be flexible to assist with all matters that require attention for both SVPs. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting multiple C-level executives in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency. This role will report into the Director of Engineering Programs and as such, will be exposed to wider business context and learn adjacent skills to run special projects for both SVPs and and their teams.
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the SVPs, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy
  • Organize and coordinate Engineering and Product management all hands meetings and local team meetings
  • Expertly own logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for both SVPs in a proactive, fiscally alert manner
  • Contribute to coordination for large scale events including a yearly Engineering Summit and Product Summits
  • Ensure and maintain confidentiality of all appropriate communications and documents
  • Support engineering leadership and product leadership team as needed on special projects
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting C-level executives in a fast moving and high growth environment
  • Supporting multiple C-level executives required
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office (8am-5pm most business days) plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Product Manager, Infrastructure
  We have recently combined our Operations and Infrastructure Engineering teams into a new Foundation Engineering team who are responsible for building and maintaining the platform upon which Zendesk Engineers build products for our customers.
  
  
  With over 500 engineers at Zendesk and 100 on the Foundation team, we are at the point where we need a Product Management function within the team to ensure that we’re building the things that are most valuable to our “customers” (the engineers at Zendesk). Currently much of the PM function for the Foundation team lies with our technical architects and engineering managers. Your job will be to help augment them in this area, and dive deep with 1-2 teams.  You will be partnering with Zendesk GM and stakeholders to ensure Foundation team projects and technology roadmaps are aligned with the business needs. You will ensure Zendesk engineering teams are leveraging existing Foundation team tooling and infrastructure effectively and building scalable long term technology architecture.
  
  
  A big focus for this role will be helping to guide the Foundation team’s transition from a request-based interaction model with the rest of the organization to a truly self-service model. We envision a future where the Foundation team is responsible for building infrastructure, then allowing any engineer in the company to make changes via the tools/products (APIs/Interfaces/SDKs) we provide. In a few years we anticipate there will be more than 1,000 engineers at Zendesk, and we need to become more efficient to ensure we’re not blocking teams from building great products for our customers.
  
  
  The Foundation engineering team is made up of the following teams:
  - Cloud
  - Edge
  - Compute
  - Storage
  - Analytics
  - Data Center & Network
  
  
  You will find yourself regularly:
  • Listening & engaging with our global engineering team and key stakeholders (GM, Product Managers and technical leaders) to ensure that we’re always focused on delivering the most value to the business.
  • Conducting research into existing and potential future solutions.
  • Working through deeply technical problems and distilling them into requirements.
  • Aligning with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback and data.
  • Working with engineering managers to make the right prioritization decisions.
  • Taking engineering managers and engineers along for the journey as your conduct research and gather feedback.
  • Communicating direction and progress to the broader organization.
  • Directing the creation and maintenance of documentation, guides, and tutorials.
  • Working with a team of passionate technically minded individuals.
  You can demonstrate:
  • 3+ years working as a Product Manager, Technical Program Manager or equivalent capacity on infrastructure focused products.
  • 4+ years of Software Engineering or Systems Engineering experience.
  • Experience in building or managing systems software components like data storage and caching systems.
  • Experience working with a globally distributed team.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs.
  • Experience developing products with a focus on reliability, scalability, and interoperability.
  • An understanding of systems thinking and an ability to anticipate and plan for failure.
  • An ability to travel quarterly to work with the global teams.
  • Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Lead SRE Engineer
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySql, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you bring to the role:
  • 5 years of software development or DevOps experience
  • Ability to work effectively in a fast-paced, occasionally interrupt-driven environment  that includes geographically spread teams and customers
  • Experience in developing and operating high-volume, high-availability environments
  • Previous experience with Linux, Google Cloud Platform, Docker and Kubernetes
  • Solid knowledge of Python and Go
  • Experience in configuration management technologies
  • BA/BS degree in Engineering, CS, or equivalent
  What you get to do every day:
  • Solve complex problems and provide elegant solutions
  • Help to build and operate internal analytical platform
  • Work in  an agile development environment
  • Participate in an on-call rotation along with the rest of the team
  • Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional) 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Have fun and enjoy your time @ Zendesk
  What the stack looks like:
  • Our platform runs on GCP and AWS, fully orchestrated by k8s
  • We use Terraform and helm to deploy and manage platform components.
  • Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
  • We develop and host user-facing WEB-apps
  • And the underlying code written in Python, Go, and sometimes in Java
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Platform Engineering Team Lead
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Support is Zendesk’s flagship product. We deal with high scale in millions of transactions each day. With the ongoing company’s growth, we’re now seeking an experienced Engineering professional to lead and develop our platform team in San Francisco, which is focused on preparing us for the next generation backend architecture and influencing how the future systems will be built.
  
  
  As an Engineering Team Lead at Zendesk, you’ll utilise both your leadership and your technical expertise to guide and enable our team of talented engineers. As a leader, you’ll ensure that they’re shipping architecturally-sound software at a regular cadence.
  
  
  What you get to do every day:
  • Recruit, onboard and develop talented software engineers for the team.
  • Be a hands-on Developer - you’ll contribute to the core Zendesk Support codebase on a near-daily basis.
  • Help us re-architect our systems to Amazon AWS or newer technologies such as  Kubernetes, Kibana, Kinesis, GraphQL etc.
  • Collaborate closely with multiple teams across the globe to ensure their needs are effectively met.
  • Grow and mature the team so that they can take ownership of the codebase and undertake full end-to-end projects.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a principal collaborator with Product Managers to define product specifications.
  • Review code submissions of junior staff mentoring and guiding them throughout the process.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • You understand how a platform team works and know how to define its boundaries well.
  • Proven experience in a progressive software development environment, preferably in SaaS, using Ruby on Rails, Java or Scala.
  • Previous responsibility for the management and development Software Engineering team.
  • Great communication skills, both written and verbal.A quality, balanced approach to development and testing.
  • A love of problem-solving. Investigating problems and figuring out the appropriate fix is something you're good at.
  • Being comfortable getting onto production servers and delving into the logs becomes important. When problems occur we work with the operations team to help figure out what’s going on and how to fix it.
  • Experience working in an agile development environment.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Portfolio Architect
  As a result of increased growth in our products and engineering organization, we are now seeking a Portfolio Architect to join our team. With more than 700 engineers working across a diverse cross-section of the Zendesk technology platform and product offering, there’s plenty of interesting challenges to tackle!
  
  
  You’ll enjoy working on web applications at global scale, upskilling teams and helping our efforts to find product-market fit. You’ll work in close partnership with our Product and Engineering management to create measurable value for the customer, whether at the UX, performance or scalability level.
  
  
  You will also take a key role in representing the Zendesk engineering team on the global stage within our technical leadership community.  You’ll help guide technology choices across all aspects of Zendesk’s development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience. While you won’t have direct reports, there’ll be ongoing opportunities to mentor across the wider Engineering team working with technical leaders at all levels.
  
  
  What you get to do every day:
  • Work with our Operations, Security, and Product Management teams to design and deliver high-quality products that exceed expectations.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede the execution of plans. Work with Product Engineering teams to formulate creative solutions for tackling these issues before they become bottlenecks.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk.
  • Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Provide expertise, influence, advice and mentorship to engineers at all levels. Support and develop technical leadership capabilities across our rapidly growing Engineering cohort.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Actively contribute to the development of agreed standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with a high data volume, globally available, web application.
  • Experience with Ruby, Golang, AWS, or GCP (Google Cloud Platform) plus experience of Agile methodologies.
  • You'll embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you’ll be a champion of collaboration and effective teamwork.
  • You'll be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions. You’ll also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions.
  • You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  • A dedication to continual self-development.
  Perks include a competitive salary package as well as stock, comprehensive (family) health insurance, a fully stocked kitchen and nordic-chic offices around the globe! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Engineer, Build & Release Engineering
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager, Discovery
  Do you like tackling tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting?  Do you love managing data as much as managing relationships? Do you want to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Product Manager, Discovery to take on our views and search products in Zendesk Support.  
  
  
  This is the perfect role for someone who has engineering experience coupled with a strong product sense. The ideal candidate is a data driven decision maker who can switch between a SQL query and a UX design session with ease, and cares as much about reliability and scalability as building a beautifully simple interface.  
  
  
  If delving into interesting technical and UX challenges while having an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • The person in the Product Manager, Discovery role will work on a mix of UX and technical problems - it’s a great role for someone with a great technical background looking to grow their product and business skills while still having a substantial impact on a growing company.  If you are the successful candidate, you will:
  • work closely with dev teams to maintain and improve some of our most popular APIs
  • play an important role in supporting major initiatives like the Sunshine platform and innovating on agent experience and workflow by helping us to scale our services and build tools for developers
  • build your portfolio as a “full stack” product manager by getting UX experience in a company known for its “beautifully simple” products
  • have lots of opportunities to learn from experienced PMs and work side by side on major initiatives
  What you bring to this role:
  • 2+ years of Product Management experience; engineering or SaaS product experience a plus
  • Experience addressing the technical challenges in scaling search and APIs with a growing data set
  • Proven ability to understand, prioritize and respond to technical issues in a fast-paced environment
  • Passion for building great user experiences with an eye toward business impact of new features and product improvements
  • Analytical skills and a data-driven leadership styleTrack record of being a both a team player and a leader
  • Communication skills to convey technical concepts to technical and non-technical audiences
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Search Engineering Manager, San Francisco
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Support is Zendesk’s flagship product and the Search team powers the search functionality across the entire product. We deal with high scale in millions of transactions each day. With the ongoing company’s growth, we’re now seeking an experienced Engineering professional to lead and develop our team in San Francisco, which is focused on preparing us for the next generation architecture.
  
  
  As the Search Engineering Manager at Zendesk, you’ll utilise both your leadership and your technical expertise to guide and enable our team of talented engineers. As a leader, you’ll ensure that they’re shipping architecturally-sound software at a regular cadence.
  
  
  What you get to do every day:
  • Recruit, onboard and develop talented software engineers for the team.
  • Be hands-on - you’ll contribute to the core Zendesk Support codebase on a regular basis.
  • Help us re-architect our systems to a hybrid of AWS and other technologies.
  • Collaborate closely with multiple teams across the globe to deliver effectively.
  • Grow and mature the team so that they can take ownership of the codebase and undertake full end-to-end projects.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a principal collaborator with Product Managers to define product specifications.
  • Review code submissions of junior staff mentoring and guiding them throughout the process.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimise pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • You understand how a platform team works and know how to define its boundaries well.
  • Proven experience in a progressive software development environment, preferably in SaaS, using Ruby on Rails, Java.
  • The ability to juggle multiple sub-teams working on disparate domains of the system. Think data pipeline, user experience and search relevance.
  • Previous responsibility for the management and development of a Software Engineering team.
  • Great communication skills, both written and verbal.
  • A quality, balanced approach to development and testing.
  • A love of problem-solving.
  • Being comfortable getting onto production servers and delving into the logs becomes important. When problems occur we work with the operations team to help figure out what’s going on and how to fix it.
  • Experience working in an agile development environment.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Product
  The Senior Director of Product provides leadership within our Zendesk Support product organization and will help lead us through our next evolution of growth. You will help develop and execute on the overall product vision, and work alongside go-to-market leadership to ensure Zendesk’s products meet customer needs and hit company growth targets.
  
  
  The ideal candidate is a leader with demonstrated experience building products for multiple buyers and segments while managing a portfolio of mature and emerging products.
  
  
  This role will report to the VP of Product and will be an extended member of the Product Leadership team based in San Francisco.
  
  
  What you’ll be doing
  • Drive innovation in the product roadmap for a market-leading customer support product
  • Develop a deep and up-to-date understanding of Zendesk’s business strategy, and ensure that the product strategy aligns with and supports it
  • Take a leadership role in defining the product vision, working directly with Product Managers as well as Engineering, Sales, Support & Success leaders to deliver that vision
  • Directly manage, develop and empower a team of ambitious product managers, equipping them to succeed
  • Act as a user experience champion ensuring Zendesk remains the easiest to use and fastest app to set up in the industry
  • Work closely with the Support GM and go-to-market teams to plan and execute on key business opportunities including commercial strategy, funnel optimization, sales enablement driving adoption, engagement, and expansion
  • Partner with multiple, global product development leaders to drive deep integration of Zendesk Support making it easy to discover, try, and buy other products in the family
  • Leverage shared services, infrastructure, and operations making the business case and detailing product requirements for teams serving all products in the family
  • Regularly review the strategy and execution for each product area, identify and resolve cross product issues
  • Travel to Zendesk Melbourne and Dublin at least once per 3 months and visit U.S> domestic and international customers periodically
  What you need to bring
  • 8-10 years experience in product management within high-paced, agile software-as-a-service environments; including daily interactions with designers and software developers
  • 3-5 years managing product managers and development teams with proven ability to hire, mentor and grow individuals
  • Experience with Zendesk or equivalent platforms desired, particularly if that experience includes working closely within the Zendesk Support product
  • Proven experience building and launching software or services to a large user base, while handling internal and external communication, and marketing messaging around the product launches
  • Experience gathering, analyzing, and translating market and customer behavior into real product requirements
  • Business experience defining pricing and packaging and working with marketing, e-commerce and sales teams on forecasting and sales optimization
  • Excellent verbal and written communication skills and the willingness to present and defend your ideas to other key stakeholders, including partners and customers
  • Proven product leadership and practical development skills
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Operations Program Manager
  We are looking for a Program Manager to join our team in San Francisco, CA which is focused on delivering several next-generation products and their supporting engineering infrastructure. In this role, you will drive the end-to-end design, development, and delivery of key Production Operations projects within Operations and broader cross-functional programs across the company. Your job as program manager is to keep releases moving forward, focusing on key milestones for teams within Zendesk Product Development as well as liaising with teams across Zendesk including Product Development, Product Marketing, Legal, IT, Finance and Sales.  Your focus will be on supporting teams located in various US locations and you will be working across geographies as needed. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs and projects you drive run smoothly and efficiently.
  
  
  What you get to do every day:
  • Partner closely with Operations Engineering, Product Development, and Product Management to drive key cross-functional programs with executive-level visibility to successful completion. This includes enterprise-focused programs where Operations is the key component, such as deployment, data locality, and security.
  • Drive Operations projects in support of performance, reliability and availability.
  • Determine and manage project scope; create clear and attainable project objectives and build the project requirements.
  • Plan, execute, and close any project within budget and on schedule.
  • Manage project tasks, resources, timelines/delivery dates, and communication.
  • Drive program initiatives to streamline adoption of new products within the Technical Operation organization.
  • Work with the Ops strategic technology team closely to assist on adoption of new technologies and tools. And achieve efficient utilization by the teams.
  • Help deliver the complete product that the vendor has to offer to our team (support, trainings) .
  • Assist with the development and maintenance of the Production Operations escalation and change management process.
  • Collaborate with peers in the Zendesk Support and Product Development organization to maintain an escalation process that is focused on providing the best customer experience.
  • Coordinate with other program managers within Operations and Product Development to establish resource needs and best practices for program/project management.
  • Communicate frequently with program/project stakeholders: provide regular status reports and develop informed deployment strategies.
  • Make decisions in such a way that risk is controlled and uncertainty minimized.
  • Manage expectations and unstated assumptions, solve issues, and resolve conflict that can negatively impact the success of your programs/projects.
  • Recognize opportunities that can benefit the program/project, the team and/or the organization.
  • Escalate to senior management whenever decisions must be made that will alter deliverables.
  • Review final deliverables to ensure requested and delivered feature sets match original requirements and quality standards.
  • Coordinate ongoing service delivery programs such as the Data Center Spares, Data Center response, Disaster Recovery, Monitoring Effectiveness.
  What you bring to the role:
  • 7+ years of relevant experience managing projects in a SaaS technology environment.
  • Extensive project management experience with a proven track record of organizing, prioritizing and keeping technical projects on schedule.
  • Knowledge of technology operations processes including experience gathering requirements, reviewing processes and writing functional design documents.
  • Previous exposure to supply management, vendor management or marketing operations is a plus.
  • Self-directed, detail-oriented individual who can solve practical problems and deal with a variety of variables.
  • Ability to implement workflow process that maximizes efficiency for the team.
  • Knowledge of project management toolsets and methodologies.
  • An ability to interact and communicate effectively with others at all levels of the organization.
  • Excellent decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
  • Able to meet deliverables and drive your work to completion within specified timelines.
  • Great verbal and written communication skills.
  • Able to present ideas and solutions to various audiences including senior management.
  • Can work cross functionally without being constrained by your job function.
  • Collaborative, upbeat work ethic where you can take ownership and have fun.
  • An understanding of the challenges faced by cross-geo teams and a willingness to solve them.
  • Flexible work schedule that accommodates several hours of overlap with the Dublin (GMT) and Melbourne (GMT+11) timezones.
  • Participate in enhancing the project management process in order to streamline the execution of all the process groups.
  • Ability to effectively manage conflict.
  • Ability to provide work performance reports for ongoing projects.
  • A willingness to roll up your sleeves and do what it takes to get things done.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager, Support Agent Experience
  Do you want to design and build awesome products that are used day-in and day-out by more than 100,000 businesses and millions of people? Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experience.
  
  
  As a Senior Product Manager on the Support Agent Experience, you’ll be responsible for developing an understanding of customer needs and driving the strategic vision and work with scrum teams to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility and high impact.
  
  
  Why you'll want this job:
  • Working on the agent experience team, you will shape the future of the Zendesk Support product. In this role, you will:
  • Understand user behavior and expectations through customer engagement, research, and diving deep into quantitative data
  • Own key elements of the Support agent experience at both the out-of-the-box UI and platform levels -- including the overall layout, component configuration, and APIs to customize, extend, and embed the interface
  • Work with Sales, Marketing, Product teams, and other functions across the org to understand the factors that drive or impede our success; synthesize that input to define a tactical plan and long-term vision for a holistic Support agent experience
  • Define, own, and optimize KPIs for your product area
  • Define product roadmaps to ensure that we’re always exceeding the expectations of our largest enterprises while continuing to support our smallest SMB customers
  • Establish relationships across Zendesk teams and functions, including engineering, design, analytics, ops, sales, and support/customer advocacy to build and launch world-class agent experiences
  What you bring to the role:
  • Above all else, a personal passion for delivering great product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to envision a world as different from today, and ability to drive a plan to get there
  • Systems-thinking – understanding how various parts of the product and platform fit together into a comprehensive solution
  • Proven experience delivering phenomenal user experiences, ideally with some experience on a modern SaaS b2b solution
  • A great sense of urgency. You want to do great things, and you want to get there quickly. You understand how to balance and prioritize to deliver customer and business value iteratively and efficiently.
  • Minimum 4 years product management experience with increasing responsibility at forward-thinking companies
  • Full life-cycle management experience from concept through launch
  • Analytical mindset with a passion for data-driven decision making while understanding how to balance short and long term business, product, and customer outcomes
  • The ideal candidate will be what we at Zendesk call “Humblident,” combining a strong sense of confidence with humility.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager, Tickets & Cases
  Do you like tackling tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting? Do you love managing data as much as managing relationships? Do you want to deliver best-in-class, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Senior Product Manager to lead development of a new strategy for our Ticketing team in Zendesk Support.  
  
  
  This is an impactful and visible role. Tickets are the main unit of data currency in Zendesk, and there are complex challenges in adapting them to the emergent use cases for our upmarket and omnichannel customers. Because of the importance of the ticket in our product workflows, the person in this role will work on many of Zendesk’s most strategic and mission-critical projects.
  
  
  You'll need to set strategy for everything from APIs to user research to linking tickets and cases to our broader corporate strategy, so a strong technical background alongside strong business acumen is a must. The right candidate for this role wants to make data-driven decisions that help customers succeed and grow our business, and is ready to spec and deliver both big projects and iterative improvements.  
  
  
  If delving into interesting technical and UX challenges and developing new solutions that have an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • This is a challenging and highly visible role on a team that is at the core of Zendesk’s largest product. In this role, you will:
  • define and own the vision for tickets and associated APIs; including how to re-architect tickets to meet our upmarket and omnichannel product needs in the next five years
  • work with two strong dev teams - one feature focused, one platform focused - to ship big and small projects with multiple stakeholders
  • collaborate with multiple, high profile project teams across the company
  • be part of a product and engineering team that values honesty, trust, accountability and problem solving
  • have significant opportunity to expand the scope of the role and grow quickly.
  What you bring to this role:
  • 4+ years of product management experience, ideally with a data driven enterprise-scale B2B SaaS product
  • Understanding of best practices in data management, and pros and cons of modern database technologies
  • Analytical skills and passion for data-driven decision making
  • History of shipping, maintaining and improving impactful, reliable products that have moved the business forward
  • Passion for building great user experiences for a diverse group of customers and end users
  • Ability to identify, analyze, synthesize and translate relevant market and customer needs into clear recommendations and product requirements
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Program Manager, Core Services
  An industry-leading tech company
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  
  
  What you’ll do
  As a Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define the roadmap for and build services that allow Zendesk customers to manage all of their administration needs in one single place. You’ll work side-by-side with our Core Services team and its numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives.
  Your job as program manager will be to lead company-wide programs with broad impact, liaising with Product Development teams who are consumers of Zendesk’s Core Services (for Account, Agent, and End-user management and authentication) and teams outside of Product Development including Product Marketing, IT, Legal, Finance, and Sales. You’ll keep releases moving forward, focusing on key milestones to bring new products and services to market.
  
  
  
  
  A rockstar team
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We have an international organization of Program Managers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Jennifer, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk. She cares deeply about the outdoors and food insecurity; you don’t need to have the same interests, but expect to be asked what you’re passionate about.
  
  
  A supportive company
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President, Paula, is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  
  
  What you need to succeed
  We’ve found that a bachelor’s degree and experience driving broad, complex programs across a global organization are the most common predictors for a successful Core Services Program Manager at Zendesk. While you may or may not write code yourself, you understand how software gets made and how Agile software development teams operate. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You anticipate areas of risk and determine ways to mitigate them, and you think it’s fun! You get your kicks by seeing programs you drive run smoothly and efficiently and ultimately meet the needs of the business.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Program Manager, M&A Integrations
  An industry-leading tech company
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, OpenTable) leverage our products to engage you as a customer and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you'll do
  As a Senior M&A Program Manager, you’ll work with key stakeholders across all our departments to help integrate acquired companies into Zendesk. You’ll work closely with Finance, IT, and internal operations to drive solutions for cross-functional problems and initiatives. You’ll collaborate with global leaders to drive discovery and innovation, and you might find the London folks really like to challenge you (they’d disagree, naturally). But you’re up for the challenge, right? If so, keep reading.
  
  
  A rockstar team
  We value diversity of opinions and experiences. We have an international organization of Program Managers who have backgrounds in tech, healthcare, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one your input will be valued, your skills leveraged, and your personal style celebrated.
  Your manager, Caedmon, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work, and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk. She’s also one hell of a ping pong player, so don’t be surprised if she asks you to play.  
  
  
  A supportive company
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President Paula is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  What you need to succeed
  We’ve found that a bachelor’s degree and at least 3 years in Program Management / M&A or Finance is the most common recipe for a successful M&A Program Manager at Zendesk. That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  In a typical day you will ...
  • Partner closely with Finance, IT, and internal operations teams to drive key cross-functional programs with executive-level visibility
  • Lead cross-functional programs, liaising with teams including Product Marketing, IT, Legal, Finance, and Sales
  • Identify and track key milestones to get a program from start to finish
  • Set up an appropriate communications infrastructure including cross-functional team meetings, status reporting, and informal conversations to track program status and keep stakeholders up to date
  • Anticipate areas of risk and determine ways to mitigate them
  • Cultivate a culture of openness and transparency to increase the likelihood of program success
  • Live and breathe these words every day: drive, communicate, streamline, fill gaps, facilitate, negotiate
  • Have a positive impact on the effectiveness and efficiency of your program team members
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Ruby on Rails Software Engineer, Shared Services
  Zendesk is looking for a Senior Software Engineer to join our Shared Services team.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk’s family of products. Examples include building and maintaining the code and interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day
  •  Work closely with product teams designing features that can scale with the company
  • Design and develop fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Full-stack development of security critical security services and features.
  • Extract security features from a Ruby on Rails monolith into highly available fault tolerant services.
  • Make architectural and security decisions, balanced by the reality of working in a SaaS environment.
  • Participate in all phases of the software lifecycle.
  • Collaborate with engineers across the company.
  What you bring to the role:
  • 3+ years of software engineering experience, preferably in a Ruby on Rails environment.
  • Strong understanding of common security vulnerabilities in web applications.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • In-depth knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.)
  • Full stack experience. Familiarity with web technologies (HTTP, HTML, Javascript, and CSS)
  • Prior experience with Ruby on Rails or Ruby is a major plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Site Reliability Engineer, Observability
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability, where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number 1 feature focus throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk. Want to join us and help address reliability challenges at scale?
  In order to do that, we need to make sure we’re accurately monitoring and observing the behaviour of our services, infrastructure, and overall ecosystem. That’s where you come in! We need you to help standardize and implement our observability and monitoring, by working with teams to adopt defined standards. All while building tools with the standards baked in for easy plug and play goodness for our engineering teams. You will provide huge impact to the success of Zendesk by empowering teams to own their own services via self-service observability tooling.
  
  
  What you get to do every day:
  • Take part in the design, development, and evolution of  Zendesk’s observability toolchain; currently consisting of Datadog Infra/APM, ELK, Rollbar, and homegrown tools
  • Provide and institute proven practices around observability and instrumentation
  • Build necessary tooling to lower the barrier of entrance for engineering teams to enjoy the benefits of observability
  • Work with teams to identify their SLIs and instrument the critical metrics out of their applications
  • Provide guidance to engineering teams on how to leverage observability and proactively resolve issues before they become incidents
  • Build, deploy, and provide production support for any services SRE owns
  • Analyze the shortcomings of existing systems and propose alternatives
  • Chip in on other reliability initiatives like production readiness, chaos engineering, resiliency, infrastructure and software design for fault tolerance
  Characteristics and Proclivities:
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate about automating manual tasks and processes with a focus on self service
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers and know how and when to make trade-offs?
  • Do you feel great satisfaction from helping and empowering others?
  Experience:
  • Experience in a SWE and/or SRE role
  • Experience with monitoring and observability of distributed systems
  • Proficient in Ruby, Scala, and/or Go
  • Experience architecting, improving, and operating large scale distributed systems
  • Experience building for and supporting a polyglot programming and datastore environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  We are building a flexible, relational data storage layer for our customers. One that allows them to model complex relationships that can be accessed via APIs as well as from our application framework, store millions of records within our infrastructure, query them with low latency - and all that at Zendesk scale! We are looking for great software engineers to be a part of this exciting journey.
  
  
  What you bring to the team:
  • You’ve worked in multiple languages, but bring hands-on experience with Scala or a strong desire to learn.
  • A deep understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • Around 5 years of experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  • Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  What you get to do every day:
  • Overcome the challenge of writing services for very large and very small customers, with a supportive team around you.
  • Have opportunities to grow and learn new things.
  • Build customer facing product features and APIs.
  • Deal with both the development and operation of large software systems, and how they interact with each other.
  • Enjoy what you do everyday!
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer
  The Zendesk Billing Team is looking for a well-rounded backend engineer with experience building, integrating and designing complex web applications. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.  
  
  
  What you will enjoy doing every day:
  • Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  • Breakaway from existing Ruby on Rails subscription/purchasing monolithic codebase and migrate features as well as build new microservices on Kubernetes and AWS platform
  • Work closely with product management to build new subscription management, purchasing, and trial conversion features
  • Provide support to internal operation and IT CRM teams to ensure systems are compliant and secure
  What you bring to the role:
  • Extensive experience building, managing and scaling APIs, preferably in a Rails environment
  • Experience in session management, object relational mapping, object caching, RESTful web services
  • Experience developing APIs and integrating third party API services
  • Experience working in an agile development environment (Scrum, Kanban)
  • Comfortable with querying and developing against relational databases, such as MySQL or Aurora
  • Strong desire for high quality and solid grasp of testing methodologies (RSpec, integration, etc.)
  Nice to have:
  • Experience with React or EmberJS or similar JavaScript MVC framework, full stack development with RoR
  • Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  • Experience working on open source projects with an active GitHub repo
  • Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)
  How we Hire: The Billing Team really hates writing code on whiteboards (does anyone like it?) so as part of our interview process we ask all candidates to complete a small at-home coding challenge. We do this so that awesome future teammates have the opportunity to demonstrate their abilities while making use of the tools, technologies, and resources they would normally use. Our challenges are structured so that they should only take a few hours to complete and we allow a week for candidates to tackle the challenge while balancing the effort against their other commitments. The Billing Team will review and evaluate each submission (our evaluation criteria is included with the coding challenge) and if we move forward with an on-site interview - your code will be used during the interview day as the foundation for a code review and pair-programming session.
  
  
  In your application, please make sure to send us your GitHub/Bitbucket
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Core Product
  Email is one of the most critical communication channels for Zendesk. Our system sends and receives millions of emails a day and our customers rely on us to keep the processing times fast and maintain high outbound delivery rates. The email team is a core product group that does platform, operational, and feature work.
  
  
  
  
  A typical sprint will have team members:
  • Tuning the configuring of AWS services and building Lambdas for sending and monitoring outbound email
  • Working with the abuse team to help manage spam
  • Improving our monitoring and alerting systems to give us better visibility and decrease noise
  • Building new features to improve customer and end-user experience
  • Presenting work to the team or the broader Zendesk product organization
  • Chasing down and fix production bugs and bottlenecks
  About you:
  • You are curious and love solving difficult problems
  • You are mature, empathetic, and have strong communication skills
  • Colleagues describe your code as beautifully clean, efficient, and maintainable
  • You have deep experience with at least one dynamic language, preferably Ruby
  • You know your way around relational and key-value datastores
  • You have experience working on large-scale, business-critical systems
  Some nice-to-haves:
  • You have prior experience working on the front-end (React/Redux an even greater nice-to-have)
  • You have ops experience and have worked with Docker and K8s on bare metal or VMs
  • You are familiar with email standards (and how they’re broken)
  • You understand or have worked with SPF, DKIM & DMARC
  • You have a Bachelor's (and/or graduate) degree in Computer Science or related
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Core Services
  Zendesk is looking for a Senior Software Engineer to join our Core Services team in San Francisco. The Core Services team is responsible for building business-critical services that power Zendesk’s product suite. We are part infrastructure team and part product team, building foundational services driven by multi-product requirements. As a member of our team, you will collaborate closely with other teams around the world and design and build scalable, high performance services.
  
  
  What you get to do every day:
  • Design and implement high throughput, low latency services in Scala
  • Help us build a scalable multi-product platform powered by a modern service and event based architecture
  • Collaborate with engineers and product managers from offices around the world to drive deep integration of a large, polyglot set of applications
  • Be a mentor to the team and help drive best practices amongst the group
  • Work in a mission-critical environment and write code with an eye for performance, reliability, and readability
  What you bring to the role:
  • 5+ years of software development experience
  • 2+ years experience in building backend services or core libraries in Scala, Java or Ruby
  • Solid understanding of REST based APIs and common database technologies
  • Experience with Finatra, Akka, gRPC and Kafka or another message queue are a plus
  • Strong interest in scalability, functional programming and distributed systems design
  • Great communication and collaboration skills
  • A bachelor’s degree in Computer Science, Computer Engineering, or similar educational experience
  • Strong sense of ownership of the software you build, ship and operate
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Network
  As a Senior Software Engineer on our San Francisco Foundation Network team, you will apply your experience and knowledge to build and support our future leading-edge cloud services such as service mesh, microservices telemetry, monitoring, and a variety of automation frameworks to scale and run on our global distributed cloud platform.
  
  
  
  
  What you get to do everyday:
  • Design, build, test, deploy, run and improve software networking solutions using your background and expertise in networks for distributed systems.
  • Collaborate with your peers to develop and design our service mesh platform while integrating with Kubernetes and other widely adopted technologies.
  
  
  
  
  What you bring to the role:
  • BA/BS degree in Computer Science or a related technical field or equivalent practical experience
  • Comfortable with network architecture and topology for Docker containers scheduled via Kubernetes
  • Experience with networking software and protocols -- TCP/IP, iptables, NAT, IPv4/v6, BGP, BIRD, HTTP, HTTP/2, SSL/TLS, gRPC, nginx
  • Knowledge of current software development best-practices and standardsCoding experience in Go, Python, C or C++
  • Experience in virtualized network architectures, specifically AWS VPCs and GCP XPNs, and software defined networking (SDN)
  • Familiarity with load balancing, DNS, service discovery, proxies, sidecar containers, or simply service mesh (Istio, Envoy, Consul)
  • Experience in Terraform and infrastructure as code
  • Monitoring aficionado, tooling such as Datadog and Thousandeyes
  • Familiarity with VPC flow data analysis and reporting, tcpdump and wireshark packet analysis tools
  • Operational experience with enterprise/carrier-­class routers, switches, load balancers and VPN concentrators
  • Strong problem solving skills and the ability to work on multiple projects and issues
  • Strong verbal and written communication
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Omnichannel Experience
  We are looking for an experienced Senior Software Engineer to join the Zendesk Support Omnichannel Experience Team. The team is responsible for the experience of support agents using the Zendesk Support product to handle tickets from multiple channels, including Chat and Voice. This team works on building a high quality experience within the Support product for such agents, consistent with existing user interaction patterns and the UI architecture in the Support product.
  
  
  This is a team that works on most parts of the application stack, with an emphasis on the frontend. We build user interfaces in conjunction with product managers and product designers using Javascript, HTML and CSS, and related frameworks and technologies like React and Redux, and we work on backend services that deliver data to this frontend using a stack that consists of Ruby on Rails, GraphQL, and other related technologies.
  
  
  What you get to do every day:
  • Participate hands-on in all phases of the software lifecycle in defining, designing, implementing, shipping, and analyzing omnichannel experience projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, Analysts, and Marketing to define projects and their success metrics.
  • Collaborate in technical design of significant and meaningful new initiatives.
  • Identify opportunities for improvement by challenging the status quo, come up with alternative and creative solutions, and push change.
  • Drive improvements to the architecture to make it more scalable, maintainable, testable.
  • Collaborate with engineers across the company.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  What you bring to the role:
  • 2+ years of experience as a software engineer, working in an agile, fast-paced development environment making use of continuous delivery and test driven development.
  • Sound understanding of web application development. Strong full-stack experience preferred.
  • Great communication skills, both written and verbal.
  • Exceptional analytical-reasoning and problem-solving skills.
  Nice to have:
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL).
  • Experience with Ruby on Rails (or similar).Experience with relational databases and SQL (preferably MySQL).
  • A degree in Computer Science, Engineering or related field, or equivalent training, fellowship or work experience.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Search
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  As a result of our growing operations in the US region, we're now seeking an experienced Senior Software Engineer to join our San Francisco team.
  
  
  At Zendesk, search is a critical platform across virtually all of Zendesk's products. It not only allows customer service agents to solve issues more quickly and effectively but also has a huge impact on supporting end users find solutions to their questions.
  
  
  If you think searching effectively from a homogeneous set of documents is challenging, how about building a search platform that powers search for 100,000+ customers customized to best fit their needs? Once you add in terabytes of data from different sources, multiple languages, clusters & data centers, you have a real engineering challenge that requires solid technical chops and creative problem-solving!
  
  
  
  
  What you get to do every day:
  • You'll be responsible for working to enhance every aspect of the search experience: from indexing data to organization of the search results.
  • Write elegant beautifully simple code in Ruby and Java or Scala.
  • Create out of the box solutions to help resolve search challenges.
  • Design and develop high performance and highly available services used by millions of people every day.
  • Collaborate with product managers and other key stakeholders to help influence the next wave of search innovation.
  • Be a part of a high performing Engineering team.
  • Have fun!
  What you bring to the role:
  • Significant recent experience in a comparable role: defining and developing beautifully simple software.
  • Experience with Solr, Lucene or ElasticSearch is essential.
  • Strong programming experience in Java or other object-orientated programming languages.
  • Solid understanding good design principles that work well for large scale data.
  • Good troubleshooting skills to help debug and fix production issues in high availability systems.
  • Ability to form creative solutions, often when working with ambiguity.
  • You can talk to product people and can translate technical requirements into achievable solutions.
  • You believe in frequent releases and in building software that is easy to deploy and pain-free to operate.
  • A strong sense of pride in the software you build and you care about search!
  In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Sunshine
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. 
  
  
  Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. 
  
  
  What you get to do:
  - Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  - Participate in diverse projects and collaborate with multiple engineering teams
  - Work alongside teammates in San Francisco and Melbourne
  - Help increase our observability and reliability
  
  
  
  
  You should have some of these skills:
  - You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  - A strong understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  - Strong experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  - Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  - You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  - Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  Traits we are looking for:
  
  
  Humility 
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers. 
  
  
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication 
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, Workflow
  We are a feature development team working in the Workflow area of the Zendesk Support product and are looking for a Senior Software Engineer to help us tackle the exciting roadmap we have in store.
  
  
  Workflow is a critical piece of why customers use Zendesk Support and what makes our customers successful. The team has a proven history of inheriting and extending complex areas of the product, some previously unowned and some from our benevolent founders. We don’t shy away from difficult work, nor do we lose sight of the critical impact we have on the business. The work we do affects hundreds of millions of tickets, and that’s probably an understatement.
  
  
  What you get to do every day:
  • Participate hands-on in all phases of the software lifecycle in defining, designing, implementing, shipping, and maintaining projects.
  • Work cross-functionally with Product Management, Product Design, Engineers, and Operations Engineers to define projects and their success metrics.
  • Collaborate in technical design of significant and meaningful new initiatives.
  • Identify opportunities for improvement by challenging the status quo, come up with alternative and creative solutions, and push change.
  • Drive improvements to the architecture to make it more scalable, maintainable, testable.
  • Learn more about arcane areas of the product code base by digging into them and making them better.
  • Work on core features, such as triggers, automations, macros, schedules, SLAs, and more -- both configuration- and execution-wise.
  • Collaborate with engineers across the company.
  • Mentor and guide junior team members by reviewing their code submissions, code pairing, and being a sounding board.
  What you bring to the team:
  • Around 5 years of experience building enterprise grade software in an agile, fast-paced environment, and have seen some of the challenges presented working at a global scale.
  • Sound understanding of web application development. Strong back-end experience preferred.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • Exceptional analytical-reasoning and problem-solving skills.
  Bonuses:
  • Experience with modern web technologies: Ruby on Rails, Scala, Redis, Memcached, Git, NGINX or similar.
  • Experience with modern front-end frameworks and methodologies (Ember.JS, React, Redux, GraphQL).
  • Experience with relational databases and SQL (preferably MySQL).
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer, Frontend
  Welcome to the Sunshine Engineering team - your next job
   
  We are building Sunshine (zendesk.com/sunshine), Zendesk’s developer-first CRM platform. This is a very high impact role, and you’ll be a part of building an entire platform from the ground up.
   
  We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud (GCP, AWS), APIs, frontend performance and embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other.
   
  We are looking for an experienced frontend developer to join us and to build the front end portion of our product. Your knowledge and experience of the modern web frontend stack will be a critical addition to the team!
  
  
  What you get to do:
  - Be a part of a larger team that is building a product from the ground up that will impact the entire Zendesk product suite, but comfortable being a part of a small but rapidly growing team.
  - Work side by side with your team to shape the APIs you will be consuming.
  - Share your knowledge of frontend technologies with the rest of the team
  - Collaborate closely with our embedded designer to turn mockups into reality.
  - Deliver enterprise grade software and experience some of the challenges presented working at a global scale.
  - Participate in all phases of the software lifecycle including discovery, prototyping, technical design, defining scope with Product Managers, implementation, testing and rollout.
  - Champion best practices, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
  
  
  You should have some of these skills:  
  - Self-driven, detail oriented, diplomatic – you can keep all things moving while delivering great work
  - Hands-on experience and shipped products using web front end development technologies (React / Ember / Angular or equivalent)
  - Strong knowledge of HTML, DOM, CSS, CSS preprocessors / SASS, CDNs, browser cache expiry/cookie domains, asset versioning
  - Experience debugging and improving frontend page render performance
  - Strong knowledge of JS, including ES6 and upcoming features in ES2017
  - Git & Github experience, comfortable handling complex merges with frequent regularity.
  - Experience with some of these tools:  for testing and deployment browser automation tools (Selenium / PhantomJS), task runner systems (Grunt / Gulp), package management systems (Browserify).
  - Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop, Illustrator and Sketch.
  - Exposure to and experience with server-side languages (Ruby / Node.js / Golang or equivalent).
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment and operational issues.
  - A college degree or a good reason for not having one.
   
  This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills. If the role interests you and you'd like to work with the Sunshine engineering team then please apply!
  
  
   Attributes we're looking for:
   
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
   
  Honesty
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
   
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
   
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
   
   
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. DevOps Engineer
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. We are looking for an experienced DevOps engineer to join us to own and build the automation portion of our platform. Your knowledge and experience with modern automation tools will be critical as you will be the first engineer and have the ability to define what Operations looks like.
  
  
  What you get to do:
  ● Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite ● Participate in diverse projects and collaborate with multiple engineering teams
  ● Work alongside teammates in San Francisco and Melbourne
  ● Help increase our observability and reliability
  
  
  You should have some of these skills:
  ● Extremely independent as you will be the first DevOps engineer on the team - starting from scratch and defining the best practices and tools for the job.
  ● Experience with automation (Chef, Terraform, Puppet, CloudFormation) and management of Linux systems (Ubuntu, CentOS, CoreOS)
  ● Self-driven, detail and data oriented. You keep things moving while delivering meaningful work.
  ● Hands-on experience and worked on products with scale.
  ● Comfortable jumping around different systems and stack
  ● Comfortable contributing to the codebase when no Ops tasks are readily to be started.
  ● Commitment to code ownership. You don't believe in throwing code over the wall and instead believe in taking ownership from cradle to grave. This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills
  
  
  
  
  
  
  Traits we are looking for:
  
  
  Humility: We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty and visibility: We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication: We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Site Reliability Engineer
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability and that's where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number 1 feature supported throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk. Want to join us and help address reliability challenges at scale?
  In order to do that, you’ll work with and guide engineering teams to build more resilient services. You’ll take part in multi-functional initiatives like breaking up the monolith in the middle. You will also consult with teams by temporarily joining their scrum teams and focusing your efforts on making their services more resilient and taking part early on with software design and architecture discussions. You will provide huge impact to the success of Zendesk by empowering teams to own their own services via self-service tooling and teaching them how to approach building software with reliability in mind.
  
  
  What you get to do every day:
  • Take part in solving difficult scalability challenges
  • Provide and institute proven practices around reliability
  • Build necessary tooling to lower the barrier of entrance for engineering teams to adopt proven reliability practices like dependency management, circuit-breakers, and self healing automation
  • Work with teams to identify their SLIs, SLOs, and error budgets
  • Consult and sudo embed with teams to help when slow the burn of their error budgets
  • Build, deploy, and provide production support for any services SRE owns
  • Analyze the shortcomings of existing systems and propose alternatives
  • Chip in on other reliability initiatives like observability, chaos engineering, resiliency, infrastructure and software design for fault tolerance
  Experience:
  • 3-5 years experience in a SWE and/or SRE role
  • Experience with monitoring and observability of distributed systems
  • Proficient in Ruby, Scala, and/or Go
  • Improving, and operating large scale distributed systems
  • Experience building for and supporting a polyglot programming and datastore environment
  • A proven track record of driving multi-functional initiatives to completion
  • Can debug complex problems across the whole stack
  Characteristics and Proclivities:
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate about automating manual tasks and processes with a focus on self service
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers and know how and when to make trade-offs?
  • Do you feel great satisfaction from helping and empowering others?
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr./Staff Engineer in Test- Security Platform
  Zendesk is looking a Software Engineer in Test leader to join the Security Development team.  As a Sr. Engineer, you will be responsible for driving the product quality by facilitating testing best practices across multiple Agile teams, and using state of the art software to improve our automation.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk's family of products. Examples include testing the interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day:
  • Work with Product Managers and Developers to deliver the overall growth strategy of the critical security services.
  • Perform creative exploratory testing of new features
  • Expand our automated test suites and testing frameworks.
  • Incorporate automated tests into our continuous delivery pipeline.
  • Highlight and detail any risks and assumptions identified to the team.
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation.
  • Keep track and adapt to rapidly changing requirements in a fast-paced team.
  What you bring to the role:
  • Hands on leadership in driving quality initiatives across multiple Agile teams.
  • Minimum of 5 years experience as a Software Engineer or Software Engineer in Test.
  • Experience programming in OOP languages and in scripting languages.
  • Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSPEC, Capybara, or Cucumber.
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies.
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services.
  • Experience working in an agile development environment.
  • Excellent verbal and written communication skills
  • A dedication to continual self-development.
  Nice to have:
  • Knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.).
  • Experience with Ruby on Rails and Sauce Labs.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery.
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Operations Engineer
  As a Staff Operations Engineer in our San Francisco engineering headquarters, you will be part of the team that builds and maintains the Zendesk platform.  You’ll work closely with Product and Software Engineers to ship self-sustaining reliable products You strive to automate everything a system does and want the easiest deployments for all concerned.  You’ll frequently ask yourself “how can I make DevOps practices better”, and contribute towards these improvements within Zendesk as well as within the SF Bay Area DevOps community.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Advise product teams during the design of cloud architecture and technology choices
  • Act as an escalation point for product performance concerns
  • Collaborate with your Operations teammates in Madison, Melbourne, and San Francisco
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  • Perform occasional pager duty on-call duties
  • Help us run our platform and manage fast growth
  • Drive architecture design discussions and find ways for Zendesk to improve the environment in which our services run
  • Own and deliver projects aimed at improving infrastructure or delivering direct services to customers
  • Lead Zendesk Engineering in one or more subject matter expert (SME) areas
  What you bring to the role:
  • Ruby, AWS, and Chef are the cornerstones of our operation.  Aside from that, we use a wide variety of technologies and you’ll wear many hats.  We don’t expect anyone to be familiar with all of them (if you are please talk to us now!)
  • Configuration Management expertise (Chef, Puppet, Salt or Ansible)
  • Ruby, Go and Python and Scala experience is ideal
  • Service discovery technologies, like Consul or Zookeeper
  • AWS orchestration tools, like Cloudformation or Terraform
  • Kubernetes, AWS EKS, or other PaaS technologies
  • MySQL, Redis, Memcached, MongoDB, Hadoop, RIAK, Cassandra, Kafka
  • Monitoring and logging with Nagios, Datadog and ELK stack
  • You’ll also have great communication skills (written and verbal) that will enable successful collaboration with all our teams.
  About you:
  • BS degree in Computer Science or related technical field, or equivalent practical experience
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby)
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • A systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • In-depth knowledge of at least one configuration management tool
  • Extensive experience working with Unix/Linux systems and a deep knowledge of all layers of the networking stack
  • Strong understanding of AWS products and services
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer - Kubernetes Platform, GoLang, Ruby
  Work with us on cutting edge problems around Kubernetes / Docker / Service-Mesh and how to use them to configure / deploy / monitor applications fast and reliably at internet scale. Help other teams by working out best-practices and making their apps stable, fast, and easy to debug.  Our vision is to enable the rest of Zendesk engineering to create & deploy microservices at wildfire pace, unhindered by bulky systems or processes!
  
  
  What you get to do every day:
  • Work with a talented team of senior level software engineers who’ll leverage your expertise, support you in areas where you’re not an expert, and help you level-up!  
  • Contribute to a runtime infrastructure built on Docker, Kubernetes, Consul and other open source systems.
  •  Give back to open source communities.
  • 
Assist other engineering teams at Zendesk as they containerize their microservices and bring them to Kubernetes
  • Participate in a tightly knit, cohesive and self-organizing Scrum team.  
  What you bring to the role:
  • Minimum 4 years experience developing software, with some experience using container technologies like Docker.
  • Working knowledge of GoLang, Ruby or Scala programming language(s)
  • Willing to follow best practices, writing high quality code with proper test coverage.  (We ship code frequently and fast, but stability and reliability must never be compromised!)
  • Some experience with any of the following technologies:  - Container Orchestration systems such as Kubernetes, Mesos, Swarm or similar  - Service Discovery systems such as Etcd, Zookeeper, Consul or equivalent  - Networking systems like NGINX, Envoy, Istio, flannel, or equivalent
  • Understanding of platform level concerns, such as configuration management, network request routing, blue/green or canary deployments, etc.
  • Some interest in Operations concepts & technologies.  (Examples of tools you’ll get to work with might include Chef, Ansible, CloudFormation, Packer and/or Terraform. This is not an Ops position, but we are engineering solutions to automate Ops workflows)  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Staff Software Engineer, Golang
  We are building large-scale infrastructure to handle sustained ingestion rates of over 10,000 events/second, store tens of billions of documents in a queryable form, and support ad hoc queries that execute with low latency… intrigued? We are looking for great engineers to be a part of this exciting journey!
  
  
  What you bring to the team:
  • At least 7+ years of experience in the development and operation of large scale systems, and have seen some of the challenges presented working at a global scale.
  • You’ve worked in multiple languages, but bring hands-on experience with Golang or a strong desire to learn.
  • have experience with very high load message processing - Kafka, SQS, Google Pub/Sub or equivalent technologies.
  • You have a deep understanding of databases -relational as well as NoSQL. You understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • You have a commitment to quality and reliability; when working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring.
  • Even better, you share how you tracked the issue down, how we can avoid similar issues in the future and add metrics to track and confirm the issue was resolved in production.
  • You exhibit a bias to action, avoid analysis paralysis, and understand when to make smart engineering tradeoffs.
  • You have a commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment and operational issues.
  What you get to do every day:
  • Write beautifully simple code to build product services and data pipelines that can handle the large scale of our customers, often serving multiple products of Zendesk
  • Have opportunities to grow and learn new things.
  • Enjoy what you do everyday!
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Site Reliability Engineering
  As Zendesk’s external and internal customer base grows so does the scale at which we run. We’re now finding the increasing need to focus on reliability and that's where Site Reliability Engineering (SRE) plays a critical role with customer trust and success at Zendesk. Reliability is a key pillar and the number one feature supported throughout the company. As such, we’re well invested, highly motivated, and actively going through a positive transformation to make our products more resilient and reliable. The SRE organization is relatively new at Zendesk so it’s an exciting time to join and put your fingerprint on how reliability engineering is done at Zendesk.
  
  
  Zendesk is looking for an experienced Engineer to help lead high impactful reliability and scalability initiatives. As an Staff Engineer at Zendesk, you will utilize both your leadership and technical expertise to partner with, guide, and enable our teams of talented engineers. You’ll partner with the Build/Release and Foundation/Infrastructure Engineering teams to accelerate self service tooling development, build reliability standards and guardrails into the system, and work throughout Engineering to gain adoption of tooling and best practices. Your team will build better resiliency into our systems with fault tolerance and automated self healing. A Staff Engineer is typically the "go-to" person on team, and leverages their experience to build up the other members of the team. Want to join us and help address reliability challenges at scale?
  
  
  What you get to do every day:
  • Work with teams to identify their SLIs and set SLOs to enable an Error Budget approach
  • Mentor and coach junior engineers and improve team collaboration
  • Proactively seek out and help improve automation and tooling to remove toil
  • Be part of the engineering leadership team that helps build better resiliency, guardrails, and proven SRE practices into our applications and process
  • Work with Engineering teams to adopt tooling and provide feedback and improvements to the teams developing tools
  • Provide hands on help and guidance for Engineering teams hitting scaling challenges
  • Take part in software and infrastructure design sessions early on with reliability, scalability, and availability in mind
  • Build, deploy, and provide production support for any services you own
  • Analyze the shortcomings of existing systems and propose alternatives
  • Automate self healing in systems to improve stability
  • Chip in on other Reliability initiatives like Production Readiness, code delivery, and Observability
  Characteristics and Proclivities:
  • Aware of when things are "right" or "wrong" and are able to effectively communicate and influence requirements
  • Curiosity for the unknown and not stopping until you have a solid understanding
  • Passionate for automating manual tasks and processes
  • Do you equally value empathy, communication, and technical skills?
  • Are you laser focused on the needs of internal and external customers?
  • Do you feel great satisfaction from helping and empowering others?
  Minimal Experience:
  • 7+ years experience in a SWE, SRE, and/or Systems Engineering role
  • Experience with debugging and troubleshooting complex problems across distributed systems
  • Proficient in Ruby, Scala, Python, and/or Go
  • Experience architecting, improving, and operating large scale distributed systems
  • Knowledge of proven practices for building, deploying, and running applications in production
  • A proven track record of driving cross-functional initiatives to completion
  • Experience working with teams on tool adoption, trainings, workshops, and apply feedback into their tooling roadmap
  Plus:
  • 
    
  • Experience with Kubernetes and AWS
  • Successfully worked with teams distributed around the globeDeep understanding of Linux system internals and analytical tools
  • Experience building for and supporting a polyglot programming and datastore environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Sunshine
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. 
  
  
  Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other. 
  
  
  What you get to do:
  - Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  - Participate in diverse projects and collaborate with multiple engineering teams
  - Work alongside teammates in San Francisco and Melbourne
  - Help increase our observability and reliability
  
  
  You should have some of these skills:
  - You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  - A strong understanding of both relational, as well as NoSQL databases, would be great to have - you understand how database read and write operations can be scaled, you know what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  - Strong experience building enterprise-grade software, and have seen some of the challenges presented working at a global scale.
  - Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  - You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  - Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  Traits we are looking for:
  
  
  Humility 
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers. 
  
  
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication 
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  인턴쉽
  Product Management Intern - Agent Experience (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Support Agent Experience, you’ll be responsible for defining and delivering critical functionality that enable our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • Working on the agent experience team, you will define and deliver functionality that will shape the future of the Zendesk Support product
  • Understand user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support agent experience, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprises
  Required Skills & Experience
  • Available for the full duration of the internship period
  • Completed undergraduate degree, ideally in a technical discipline (engineering or CS)
  • Currently pursuing an advanced degree or certification program, centered on design, business, product, or other relevant product discipline
  • A personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to articulate a vision and point of view for your product feature and get others excited about it
  • Technical background that enables you to communicate with our development teams and understand and respond to impacts and tradeoffs
  • A great sense of urgency
  • You want to do great things, and you want to get there quickly.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Intern - Product Strategy and Operations (Summer 2019)
  Zendesk is looking for an MBA intern who wants to make an immediate impact on our product strategy. In this role, you will be driving critical product decisions through synthesis of customer research, market insights, and product usage analysis. The results of your work will be used to drive investments in our next generation of products, optimize our existing strategy, and ultimately fuel Zendesk’s growth across the Customer Support, Sales, and Customer Engagement markets. As a member of the Product Strategy & Operations team, you will have access to our customers, to our goldmine of product usage data, and to thousands of colleagues innovating and redefining their fields. You will be a key part of all the work that goes into delivering a beautifully simple product -- and a beautifully simple product strategy.  
  The ideal hire must be a self-starter with strong analytical skills and have experience interacting with customers and run sophisticated data queries. Reporting to the Director of Product Strategy & Operations, you will work to deliver actionable recommendations for our product leaders regarding Zendesk’s product development strategy, pricing & packaging, and growth opportunities.
  
  
  Responsibilities:
  • Synthesize data from multiple sources to develop a deep understanding of relevant products & markets
  •  Perform customer interviews, surveys, user shadowing and data analysis
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, and SQL. Experience in building financial models to drive decision-making a plus
  • Experience with Zendesk is a strong plus
  • Desire to work in product strategy, business strategy, or business operations after graduation
  • Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environment
  • Ability to deal with ambiguity Excellent project management skills and attention to detail
  • Outstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Intern- Voice of the Customer (Summer 2019)
  We’re looking for a MBA Intern based in San Francisco and work with the Product team on several customer requirements research projects.  The results of your work will be used to make investments decisions on next-generation enterprise features. The MBA Intern will have access to our customers and a wide range of product usage data to analyze and make recommendations to the product team.  The MBA Intern will manage and manipulate this data to paint a complete picture of a specific problem or a feature we may plan. The ideal hire must have strong analytical skills and have experienced interacting with customers and run simple data queries.  Reporting to the Product Solutions Manager, this person will work to deliver actionable recommendations for our product management and marketing organizations.
  
  
  Responsibilities:
  • Perform customer interviews, surveys, user shadowing and data analysis
  • Synthesize data from multiple sources to create impactful insights and a deeper understanding of our customers and their needs
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, experienced in building models to drive decision-making
  • Prior experience in product management for a technological product is a plus.Experience with Zendesk and is a strong plus
  •  Understanding of JIRA, SQL, and Salesforce is also desirable
  • Desire to become a full-time cloud or software product manager upon graduation.Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environmentAbility to deal with ambiguity
  • Excellent project management skills and attention to detailOutstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Internship - Workflow (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Workflow team, you’ll be responsible for defining and delivering critical functionality that enables our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • You will define and deliver functionality that will shape the future of the Zendesk Support product
  • Build an understanding of user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support workflow solution, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprise customers
  Required Skills & Experience
  • Actively pursuing an advanced degree (Masters or equivalent) and/or have 3 years’ experience in a role with customer facing or technical responsibilities
  • Personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Experience pulling qualitative and quantitative data types together into a clear analysis and recommendations Excellent communication skills with a demonstrated ability to explain complex ideas to engineers, colleagues and senior management
  • Sense of urgency to do great things quickly
  • Intermediate-level skills in two of the following: Excel, Python, SQL, research design, conducting customer interviews
  • Available for the full duration of the internship period
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Intern - (San Francisco)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our San Francisco office. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do everyday:
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy team player
  • Goal oriented
  • Experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  마케팅
  Campaigns Marketing Manager
  The North America Campaigns Marketing Manager is responsible for planning and executing integrated marketing programs, in partnership with the Corporate campaigns team, targeted at key enterprise accounts that generate new and advance existing opportunities for the AMER regional sales team. These plans will begin with understanding the group of targets in Corporate-driven Net New and ABM programs, determining additional target accounts with sales and regional marketing, acquiring the right contacts and then leveraging the corporate campaigns team assets, flows and the regional field events to deliver integrated plans. Campaigns will consist of digital, direct mail, email, social, geo targeting and event touches. The goal for this role is to deliver pipeline to sales while tracking, reporting and improving the effectiveness of ABM campaigns.
  
  
  Job Responsibilities
  • Understand the corporate campaign assets and flows available to leverage to create regionally customized AMER ABO campaigns.
  • Work with the regional marketing managers to identify any field events to incorporate into the corporate AMER net new and expansion campaigns for local targeting.  
  • Work with the AMER ABM team to determine direct mail touches and manage the execution of direct mail campaign touches for the AMER ABM campaign
  • Build AMER specific net new campaigns based on the requests of sales and the Regional Marketing Managers for specific audience segments. The ABM manager will customize in collaboration with the Regional marketing manager the corporate campaign assets and flows and add in any other touches such as 1:1 or 1: few events.
  • For customized campaigns, the ABM manager will compile contacts from the sales and marketing database for the targeted accounts and fill contact gaps by leveraging contact vendors.
  • For customized campaigns, evaluate, select and manage vendors for contact acquisition, geotargeting/ retargeting, as well as direct mail touches.
  • For customized campaigns, deploy the emails by working with the AMER Zendesk Eloqua manager.
  • For customized campaigns, interface with sales to determine and deliver sales enablement tools and process for follow up to campaign touches.
  • For customized campaigns, track lead flow and ensure the appropriate sales teams are following up on marketing touches in a timely manner.
  • Identify opportunities to improve campaign effectiveness by uncovering and using tactics and tools available in the marketplace for account based marketing.
  • Provide input to the corporate campaigns team for the creation of the corporate campaign assets and flows to ensure alignment with sales directives.
  Job Requirements
  • Minimum of 5-7 year’s experience in a high-tech B2B demand generation, ABM or campaigns role.
  • Bachelor's degree in Marketing, Business, or relevant education/experience.
  • Based in San Francisco (will consider NY or Madison, WI)
  • Proven track record with account-based marketing programs incorporating tactics that include contact acquisition, email, direct mail, events, webinars, digital advertising, and social networking.
  • Experience building, launching and reporting on campaigns using Eloqua and Salesforce.
  • Knowledge and previous use of digital tools available to leverage for ABM
  • Track record of developing and managing multiple marketing campaigns simultaneously.
  • Experience with targeting, segmentation and list acquisition to build prospect lists for demand gen campaigns.
  • Experience working well with sales and sales leadership to develop and execute marketing campaigns that deliver pipeline
  • Experience working with corporate marketing teams to leverage assets and to give input on sales needs
  • Ability to educate regional marketing on ABM assets available for them to leverage at their regional events and to incorporate their suggestions into ABM campaigns
  • Track record of fine tuning campaigns to deliver pipeline to sales.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Communications Manager
  Reporting to the Senior Manager, Corporate Communications, this role will support all corporate public relations activities at Zendesk. Specifically, you will support the senior manager, corporate, to help drive our executive thought leadership program, while independently running PR programs for our social impact, culture, and brand and design stories. You will also collaborate closely with the entire communications team to support other functions including product and global communications.
  
  
  Responsibilities:
  • Independently own and drive PR for corporate initiatives including social impact, culture, brand and design
  • Drive the company’s executive thought leadership program in partnership with Sr Manager, Corp Comms
  • Write & edit, bylines, blog posts, media alerts, and press releases
  • Develop and maintain PR team processes, such as updating our database to track executive spokespeople,  working with our agency to maintain an up-to-date master media list, speaking calendars, and messaging resources for spokespeople
  • Partner with Senior Director, Executive Communications, to create presentations and media train spokespeople
  • Own the press release process: issue releases via Businesswire, Zendesk’s Press Blog and IR page
  • Work to ensure the Zendesk Press Room is up-to-date and accurate
  • Work cross-functionally with our creative team to secure necessary assets and support for PR activities
  • Become an integral member of a growing team with great learning opportunities
  Requirements:
  • 3-5 years PR experience
  • Bachelor's degree in communications, public relations, or journalism
  • You are a team player and have a natural ability to collaborate well with others within your team and across the organization at large
  • A demonstrated nose for news, the ability to turn ideas into compelling concepts/copy
  • You are highly organized and have an exceptional attention to detail
  • Strong writing, editing and proofreading skills
  • Ability to take lots of technical information and distill it elegantly into “beautifully simple” language
  • You possess outstanding work ethic, ability to perform under pressure, meet deadlines, and prioritize and deliver multiple tasks on time
  Characteristics:
  • Someone who can think at the highest level and willing to roll up their sleeves (we all do this on the team no matter what position we are)
  • Passion for storytelling
  • Inquisitive, curious, interested, engaged about learning - even if unrelated to their task at hand
  • Reads the news daily - all kinds of news!
  • Creative: not afraid to imagine bold, silly, funny, impactful, impossible ideas
  • Ability to problem solve well - be able to put pieces together even if they don’t have everything they need solve the puzzle
  • Is passionate about Zendesk, our culture, and our mission
  • Believe in autonomy & taking initiative
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Retention Marketing
  Zendesk is seeking a Director of Retention Marketing to build the next phase of our customer retention engine and run high-impact programs at scale to drive customer adoption and retention. In this high-visibility role you will own the end-to-end customer retention strategy and campaign execution, including managing a team of high-performing marketers. If you have a passion for building creative and data-driven campaigns that delight customers, can organize and drive groups toward common goals in a productive way, and are capable and comfortable engaging with execs and individual contributors alike, we want to hear from you.
  
  
  Primary Responsibilities and Objectives
  • Understand and own the end-to-end customer lifecycle. Build the customer retention strategy that will delight our more than hundred thousand self service and sales assisted SMB and mid-market customers.
  • Partner with product management, product marketing, customer success, analytics, and growth teams to create and prioritize business requirements to develop personalized retention marketing programs.
  • Build the multi-channel retention campaign strategy to onboard new customers, drive product adoption and proactively engage with at-risk customers including lifecycle management, promotions, campaigns, creative and messaging.
  • Empower a team of marketers who own end-to-end management of global campaign execution across channels (e.g. in-product, email, digital advertising, web etc.) including creative and copy development, campaign setup, A/B testing, localization, conversion flows, and campaign optimization to maximize conversion rates.
  • Test and optimize new programs and channels. Continuously measure ROI and scale our efforts to drive new business.
  • Think outside the box and build creative customer adoption, nurture and at-risk campaigns that are sustainable and useful for customers. We will only hit our goals by educating our customers and creating trust.
  • Actively monitor all campaign analytics, partner with our business intelligence team to create appropriate reporting on campaign performance, and communicate results effectively to the team with recommended actions for optimization.
  • Drive delivery of key execution plans, collateral, and marketing programs and offers working with product management and engineering teams.
  • Monitor, assess and report on marketing campaign performance and provide strategic direction and guidance based on analysis of results.
  • Present to, and engage with, C-level executives on a regular basis.
  Qualifications, Skills and Education
  • 10+ years marketing experience. B2B and SaaS preferred.
  • Experience owning end-to-end execution of retention campaigns: ideating, building, monitoring, optimizing, and maintaining campaigns.
  • Experience driving adoption, expansion and retention for self-serve trial-based platforms is a huge plus.
  • Strategic mindset and understanding of marketing as it relates to achieving business objectives.
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams.
  • Experience collaborating across multiple internal teams and building effective relationships and influencing change. Previous experience of working closely with product management, product marketing, customer success, sales, and growth teams.
  • Strong people manager with high empathy and past experience in building and nurturing a high-performing team of marketers.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns.
  • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives.
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required.
  • Positive attitude, team-oriented, energetic, and optimistic.
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Integrated Campaign Manager, SMB
  Zendesk is seeking an Integrated Campaign Manager to help fuel the next phase of rapid growth for our company in the small business space (less than 100 employees).  In this high impact role you will own the demand generation strategy and campaign execution to drive new and expansion business for small businesses. If you have a passion for building creative and high performing global integrated campaigns, if you can organize and drive groups toward common goals in a productive way, and are capable and comfortable engaging with execs and individual contributors alike, we want to hear from you.
  
  
  Primary Responsibilities and Objectives
  • Build the multi-channel campaign strategy to drive new prospect and expansion opportunity for our high velocity (SMB) customers
  • Partner with product marketing, regional marketing and sales teams to create and prioritize business requirements to develop end-to-end integrated marketing plans
  • Own end-to-end management of global campaign execution across channels (e.g. digital advertising, web, email, field & virtual events, etc.) including creative and copy development, campaign setup, A/B testing, conversion flows, and campaign optimization to maximize conversion rates
  • Test and optimize new programs and channels. Continuously measure ROI and scale our efforts to drive new business
  • Think outside the box and build creative customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Collaborate with sales and field marketing teams on campaign implementation and follow up
  • Actively monitor all campaign analytics, partner with our business intelligence team to create appropriate reporting on campaign performance and communicate results effectively to the team with recommended actions for optimization
  • Drive delivery of key execution plans, collateral, and marketing programs and offers
  • Monitor, assess and report on integrated marketing campaigns performance and provide strategic direction and guidance based on analysis of results
  Qualifications, Skills and Education
  • 4+ years marketing experience including 2 years of focus on SMB marketing. Past experience in driving acquisition, expansion and demand for self-serve trial-based platforms is a huge plus.
  • Deep understanding of how small businesses operate and buy software platforms. You need to  be able to build marketing campaigns that serve their needs by driving prospects to trial and eventually conversion and expansion.
  • Experience owning end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Strategic mindset and understanding of marketing as it relates to achieving business objectives
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change. Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, team-oriented, energetic, and optimistic
  • Comfortable within Salesforce.com especially in campaign and reporting objects
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Lifecycle Marketing Manager
  The Lifecycle Marketing Manager, Zendesk Sell will be responsible for developing and implementing campaigns focused on the entire customer journey. You will partner with the Sales, Marketing, Product, and Success team to create, implement and track campaigns focused on qualification, acquisition, expansion, contraction and churn. You will become the “go-to” person for all things ‘nurture’ within Zendesk Sell.
  
  
  This individual should be comfortable with a dynamic, fast paced environment and be capable of collaborating globally and executing across multiple functions including upper-management.
  
  
  Responsibilities:
  • Partner with Customer Success to develop and own retention and expansion campaigns for Zendesk Sell customers.
  • Identify key opportunities to engage with customers to promote expansion post-purchase
  • Partner with the Sell growth and customer success team to create campaigns that promote account expansion including feature awareness, best practices and promotions
  • Work with regional marketing managers to identify any field events to incorporate into campaigns
  • Build net new campaigns based on the requests of success for specific audience segments.
  • Work with sales to implement a lead nurture program which develops unqualified leads into qualified opportunities.
  • Maintain lead scoring formula in Hubspot and revise inputs as needed
  • For lead nurture campaigns, track lead flow and ensure the appropriate sales teams are following up on marketing touches in a timely manner.
  • Report on a weekly basis the number of leads moving from nurture to qualified and vice versa.
  • Identify key buyer/customer personas and build programming for the identified personas.
  • Map existing content to the buyer’s journey and develop aligned campaigns
  • Work with content marketing to produce assets addressing gaps in the buyer’s journey
  • Assist with buyer persona maintenance and categorize content in Hubspot accordingly
  • Develop and report against KPIs for effectiveness and ROI of lifecycle marketing efforts
  • Report weekly on campaign progress and effectiveness
  • Identify opportunities to improve campaign effectiveness by uncovering and using tactics and tools available in the marketplace for account based marketing.
  • Establish and enforce marketing approved “UTMs” and ensure they are mapped to campaign sources
  Required Skills:
  • 3-5 years experience in customer or email marketing
  • 2 years experience in Saas
  • Expert Hubspot user with proven track record of creating and tracking campaigns
  • Experience building campaigns which span across multiple channels (chat, email, content)
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to Senior VP
  • You’re able to take complicated ideas and simplify them into one easy to consume story
  • Experience with Google Analytics, UTM tracking
  • Excellent writer and speller, with the ability to develop the ‘Sell’ voice
  • Strong sense of responsibility and initiative
  • Ability to travel as needed
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing Localization Manager
  The International Marketing team at Zendesk is an integral part of the marketing organization. We help businesses around the world learn about Zendesk in their language and understand the value of our multi-product offering. Our team of talented program managers achieves that goal by carefully planning and executing localization of various programs but they also work with regional teams to help create locally-appropriate content and campaigns and build experiences that simply resonate with the target audience.
  
  
  Our goal is to ensure that every international launch is successful as a result of close collaboration between the international marketing team and campaign, content, creative, product, field marketing, and regional sales counterparts among others. The ideal candidate for this role understands that localization does not simply mean translation, and will always find ways to improve quality. He/She will strive to deliver an experience that inspires prospects regardless of their location to want to learn more about Zendesk and try our products.
  
  
  Responsibilities
  • Drive programs supporting international marketing from scoping through delivery.
  • Manage end-to-end localization of Zendesk content and programs from initial planning & budgeting to the delivery of localized assets and LQA.
  • Develop and maintain key relationships with culturally and geographically diverse stakeholders
  • Work closely with language vendor to ensure smooth execution of projects
  • Maintain training material and conduct training sessions on tools and processes for new linguists, agencies, and internal reviewers.
  • Monitor, measure and communicate project progress, potential risks, delays and performance to stakeholders.
  • Conduct periodic competitive audits and research to elevates localization quality and the state of customer journey in different markets and come up with new ways to improve that experience.
  Requirements
  • BA/BS degree or equivalent practical experience
  • Minimum of 6 years of experience as a project manager in a high growth environment managing large-scale projects, with at least 3 years focused on localization management.
  • Previous experience with cloud-based CAT tools especially Smartling is a plus
  • General technical understanding of common digital platforms, web development technologies, marketing automation tools, and various file types is a definite asset.
  • Knowledge of a second language is not required but language enthusiast with the ability to understand the nuances of linguistic issues are encouraged to apply.
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Partner Enablement Manager
  The Partner Enablement Manager, will lead the implementation of our partner enablement strategy and programs.
  
  
  This person should be very familiar with all roles involved in the full software sales/implementation cycle, how partners staff these roles and the enablement needs that exist for each. The Partner Enablement Manager will review, re-purpose, and  deliver the enablement for partners in sales, pre-sales and professional services roles. The ideal candidate will be well-versed in instructor-led delivery, self-paced learning and Train-the-Trainer models as well as certification programs.
  
  
  The successful individual should be comfortable with a dynamic, fast paced environment and be capable of collaborating and executing across multiple functions.
  
  
  Responsibilities:
  • Working with key stakeholders to prioritize Partner Enablement needs
  • Collaborate closely with all members of the Go To Market Enablement team to understand what assets exist, or need to be re-purposed or created.
  • Cross functional collaboration, in particular with Product Marketing and Sales to ensure successful delivery of  Partner Enablement Programs
  • Prioritization and successful roll out of global enablement initiatives in conjunction with the Partner Sales teams around the world.
  • Management of the successful delivery and operation of ongoing programs such as Partner Sales Bootcamp
  • Create and implement an effective Partner Certification program
  • Facilitation of enablement programs to a multitude of audiences and tenures
  • Develop new and innovative ideas to solve complex business issues
  Required Skills:
  • 5-10 years experience in Sales Enablement, and / or Partner Sales
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to Senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Proven experience with adult learning principles and course design techniques (1) design; (2) build; (3) run/manage the program; (4) measure and report on success metrics
  • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to vice president
  • Direct people management skills with a focus on coaching and mentoring others
  • High energy, charismatic, and innovative
  • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
  • Strong sense of responsibility and initiative
  • Solid oral and written communication skills
  #LI-Af1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Marketing Manager- Talk
  Zendesk is looking for a Product Marketing Manager/Senior Product Marketing Manager, based in San Francisco. Your role will be to help position and market Zendesk Talk solutions to prospects in SMB and Midmarket/Enterprise segments. Talk is call center software for more personal and product phone support conversations, built right in to Zendesk Support platform. Reporting to the Director of Product Marketing, this role will develop product messaging, lead product launches, and work with our sales and marketing teams to promote our brand and Talk products across multiple channels.
  
  
  Responsibilities:
  • Develop product positioning that differentiates Zendesk Talk by understanding customer needs, product roadmap, market trends, and competitive forces
  • Proactively identify opportunities for Zendesk Talk to successfully reach, and win, prospects within existing Zendesk Support accounts, or net-new audience segments.
  • Design goal-driven marketing plans for particular audience segments - supported by a rationale for why, when, and how each channel should be used
  • Create messaging that fits the audience mindset/needs and maximizes the strengths of each channel or communication experience (e.g. website, in-product messaging, on-boarding, blog, emails, field, etc.)
  •  Plan and execute product/feature launches across cross-functional teams (spanning Product, Marketing, Support, Service, Sales) and related sales enablement
  • Work with Product Management to establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence the product development roadmap and mitigate product gaps
  • Collaborate with Sales to understand & support ongoing enablement, and maximize impact of messaging for the Midmarket and Enterprise audience
  • Collaborate with Talk GM on strategy and growth planning
  Requirements:
  • Bachelor’s Degree in Marketing, Economics, Business or a related technical field. MBA or other graduate degree a plus
  • 3-5 years experience with product marketing in B2B or B2C market
  • Quickly gain a strong understanding of the Zendesk Talk platform and customer needs in order to position the benefits of the Zendesk Talk Solution
  • Subject matter expert for all things voice channel-related
  • Enthusiasm and empathy for genuinely improving how businesses serve and engage people
  • Articulate and very skilled at telling a written or visual story in a simple straightforward way
  • Can quickly synthesize data, trends and customer insights into a ‘position’ and craft messaging that connects with both internal stakeholders and customers
  • Decisive, Agile, and Iterative; easily able to shift gears between thinking and doing.
  • Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
  • Exceptional communication & presentation skills. Verbally articulate and skilled at telling a visual story
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics.
  • Ability to dive into a product and become a champion and promote features, use cases, and value propositions to customers
  • Knowledge and experience in customer buying behavior for software-as-a-service (SaaS)
  • Prior experience in the customer service and contact center space (i.e. 8x8, RingCentral, Talkdesk, Dialpad, Five9, Genesys, Avaya) preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager, Integrated Marketing
  We are looking for a Program Manager to drive the end-to-end design, development, and delivery of key programs at the cross-functional level. Your job as program manager is to keep programs moving forward, focusing on key milestones for the Zendesk Integrated Marketing team, which includes the teams responsible for email, webinars, in-product messaging, and global campaigns. You will also work closely with teams across Zendesk, most notably Product Marketing, Field Marketing, Localization, Content, Brand, and Sales.
  
  
  You are the glue between the Zendesk Integrated Marketing Team and the rest of the company, disseminating information and summarizing and surfacing program updates, and resolving issues as they arise. You are a great facilitator able to build bridges between teams and people, and you communicate status clearly, concisely, and accurately. You get your kicks by seeing programs you drive run smoothly and efficiently.
  
  
  Two rockstar teams
  • In this role you get to be part of not one, but two, amazing teams. In addition to Integrated Marketing, you’ll be part of an international organization of Program Managers who have backgrounds in tech, healthcare, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one your input will be valued, your skills leveraged, and your personal style celebrated.
  What you get to do every day
  • Set up an appropriate communications infrastructure including cross-functional team meetings, status reporting, and informal conversations to track program status, surface reporting/metrics and keep stakeholders up to date.
  • Anticipate areas of risk and determine ways to mitigate them.
  • Manage the day-to-day communication with internal stakeholders, making sure projects are moving forward and reviews/feedback are routed appropriately.
  • As appropriate, participate in team stand-ups and planning meetings, using that as a way to gather status on projects that make up a broader program.
  • Drive programs to streamline management of our global campaigns calendar in order to facilitate the successful launch of programs.
  • Track all elements of your programs to ensure that deliverables are on track and every deadline is being met.
  • Improve, streamline and guide the briefing and intake process for the team.
  • Support and drive strategic planning efforts.
  • Cultivate a culture of openness and transparency to increase the likelihood of program success.
  • Live and breathe these words every day: drive, communicate, streamline, fill gaps, facilitate, negotiate.
  • Have a positive impact on the effectiveness and efficiency of your program team members.
  What you bring to the role
  • BS/BA or equivalent and 5+ years in a Program Management or or similar role.
  • Proven track record of setting up and driving marketing projects/programs within an organization.
  • Ability to get to the heart of a problem and then mobilize the right people to solve it.
  • Strong collaboration, planning, and prioritization skills.
  • Ability to facilitate efficient and productive meetings that people look forward to attending.
  • You lead by influence rather than authority, to build trust on your team.
  • An understanding of the challenges faced by cross-functional teams and a willingness to solve them.
  • Good time management and organizational skills
  • A willingness to roll up your sleeves and do what it takes to get things done.
  • Ability to follow and positively influence Program Management team best practices.
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Regional Marketing Associate
  Zendesk is looking for a Regional Marketing Associate who can make an immediate impact on our growing team. Based in our San Francisco office, the ideal candidate brings a proven track record of supporting marketing campaigns, including marketing communication and project coordination, with a strong eye for detail. This role will work closely with our Regional Marketing Manager to support campaigns and initiatives.
  
  
  Responsibilities:
  • Help track and measure field marketing campaigns
  • Research, explore, recommend innovative ways to reach & engage with our audience
  • Onboard vendors and initiate POs and invoice payment
  • Logistical support for regional activities
  • Be able to create customer registration sites and pull lists
  • Help execute in-region events
  • Collect information and oversee input to monthly Regional Marketing Newsletter
  • Participate in marketing campaign planning calls with Regional Marketing Manager and Sales
  • Collaborate with cross functional teams
  • Manage quarterly budget
  • Work in tools such as Coupa, Salesforce and Certain
  Position skills and requirements:
  • 1-3 years experience as a marketing intern in an IT company with a passion for marketing
  • Excellent verbal and written communication skills
  • Solid understanding of the marketing mix
  • Creativity and confidence to try & test new ideas
  • Collaborative, upbeat, and a fast learner; willing to jump in to our team’s fast-paced projects and have fun
  • Takes initiative on a regular basis
  • B.S./B.A in marketing
  • Expected travel: 10-20% (US)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager Developer Marketing
  Zendesk is the world’s leading Customer Service and Engagement company, with a thriving developer ecosystem across the globe. With the launch of our new CRM Platform, Zendesk Sunshine, we are looking for a seasoned Developer Marketer / Product Marketer to develop, build and execute a developer marketing program, working in close collaboration with other marketing and product teams.
  
  
  This is an exciting opportunity for a creative, driven and passionate individual to make a worldwide impact.If you want to build and own marketing to an audience of millions of developers, this role is for you!
  
  
  The scope of this role covers all of Zendesk’s products for developers. The ideal candidate will have experience working with and marketing to developers and therefore understands the unique role of marketing to the developer audience with the goal of driving adoption, engagement and evangelism. The highest priority for this role is to build and foster a strong developer community.  
  
  
  This is a multi-faceted role that will require a strong grasp of community growth, educational programs, communications strategy, thought leadership, content creation, developer workshops, competitions/hackathons and other events. Having a strong technical background/acumen is a huge plus.
  
  
  Roles and responsibilities:
  • Developing and executing the GTM Developer Marketing plan
  • Messaging and positioning for all Zendesk developer products in coordination with the PMM and Product teams
  • Ownership and research of the Zendesk developer personae
  • Engagement and Support of our online developer community with dedicated content, webinars, and
  • Co-creation with your campaigns counterpart of an integrated marketing plan aimed at driving adoption
  Must haves:
  • Has deep experience working with and marketing to the developer audience
  • Is a strong storyteller and customer marketer with a love of messaging and positioning
  • Is excited about building innovative, outside-the-box ideas for engaging with a range of developer types
  • Is a team player who can work across an organization to build a plan, get alignment and execute it
  Nice to haves:
  • Technical aptitude and familiarity with developer tools and languages
  • Background in Product Marketing or Product Management
  • Experience in the SaaS or Customer Experiences software
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Demand Generation
  Zendesk is seeking a senior campaign and analytics leader to help fuel a phase of rapid growth for our company in North America. This role is focused on owning our regional new business pipeline creation, and execution of end-to-end marketing campaigns. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will wear many hats - this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilities
  • Strong SaaS experience, understands pipeline demand generation.
  • Works directly with cross-functional teams; produce campaign recap summaries for the region (conversion rates, webinar, event registrants / attendees, email and event campaign metrics, etc.) in order to analyze past performance and identify new opportunities to improve existing campaigns.
  • Contribute to weekly and bi-weekly reports, and monthly dashboards to demonstrate campaign progress and region success.
  • Support the regional managers by developing quarterly marketing plans with a focus on enterprise lead demands, and supporting collateral to meet targets.
  • Contribute with regional leaders by creating innovative roadmaps that focus on multi-vertical and geographic targets.
  • Fill the top of the sales funnel with new leads, and support the nurture of existing contacts with the goal of increasing conversion rates. Leverage marketing automation to drive qualified leads and increased engagement scores.
  • Coordinate field marketing demand gen efforts in a digital format that sales can implement rapidly, in alignment with regional leaders.
  • Analyze and segment existing data/leads to drive operational improvements around lead conversions against revenue targets
  • Analyze enterprise marketing funnel, setting mix and customer segmentation to formulate ideas and approaches to optimize cost effective pipeline acceleration across different territories
  • Manage outsourced vendors
  Requirements
  • Manage numerous projects simultaneously, in a dynamic environment
  • Motivated self-starter who thrives in complex fast-paced environment
  • 5+ years of executing Marketing Programs including campaigns, direct mail programs and digital advertising.
  • Experience working in google docs/calendar/email, sf.com and Eloqua
  • Decisive, agile, and iterative; easily able to shift gears between thinking and doing.
  • Ability to inspire cross-functional teams to work with you to deliver results
  • Ability to develop good working relationships with the sales, field marketing and corporate marketing teams
  • Experience in managing and building a successful demand generation team
  • Bachelor's degree required
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Marketing Manager - Support and Upmarket
  2019 is an exciting year for Zendesk as we continue innovating our core support products and moving upmarket across a variety of industries. So, we’re looking for a creative and driven Senior Product Marketing Manager to help position and market the Zendesk Support product, as well as lead key strategic initiatives targeting the Enterprise segment.
  
  
  Reporting to the Product Marketing Director for Support and Upmarket, this role will develop messaging, lead product launches, and work with our sales and marketing teams to promote the Support product across multiple channels, use cases, and verticals.
  
  
  Responsibilities:
  • Develop product positioning that differentiates Zendesk Support by understanding customer needs, product roadmap, market trends, and competitive forces
  • Plan and execute product/feature launches across cross-functional teams (spanning Product, Marketing, Support, Service, Sales) and related sales enablement
  • Work with Product Management to establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence the product development roadmap and mitigate product gaps
  • Build a profile of the Zendesk Support buyer across various industries, verticals, and business roles
  • Collaborate with Sales to understand & support ongoing enablement, and maximize impact of messaging for the midmarket and enterprise audience
  • Develop compelling messaging, marketing, and sales collateral for the internal help desk, particularly IT and HR buyers
  • Work with the integrated marketing team to design goal-driven campaigns across owned, paid, and earned media
  Must Haves:
  • 5-7 years product marketing experience, preferably in the B2B space
  • Enthusiasm and empathy for genuinely improving how businesses serve and engage people
  • Articulate and very skilled at telling a written or visual story in a simple straightforward way
  • Can quickly synthesize disparate data into a ‘position’ and craft messaging that connects with both internal stakeholders and customers
  • Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
  • Strong analytical skills and passion for analyzing products, competitors, and market dynamics.
  Nice to haves:
  • Background in customer experience/engagement software
  • Experience marketing to IT and/or HR leaders
  • Familiarity with commonly used IT and/or HR tools and practices (Workday, BMC, ITIL, ITSM, etc)
  #Li-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Marketing Manager- Guide
  Zendesk is looking for a Senior Product Marketing Manager, based in San Francisco. Your role will be to help position and market our self-service & knowledge base product, Zendesk Guide, to prospects in SMB and Midmarket/Enterprise segments. Reporting to the Director of Product Marketing, this role will develop product messaging, lead product launches, and work with our sales and marketing teams to activate our brand and promote our self-service offerings including the flagship Guide product, and AI powered products like Answer Bot, across multiple channels.
  
  
  Responsibilities:
  • Develop product positioning that differentiates Zendesk Guide and AI products by understanding customer needs, product roadmap, market trends, and competitive forces
  • Proactively identify opportunities for Zendesk Guide to successfully reach, and win, prospects within existing Zendesk Support accounts, or net-new audience segments.
  • Design goal-driven marketing plans for particular audience segments across owned, paid, and earned media channels - supported by a rationale for why, when, and how each channel should be used
  • Create messaging that fits the audience mindset/needs and maximizes the strengths of each channel or communication experience (e.g. website, in-product messaging, on-boarding, blog, emails, field, etc.)
  • Plan and execute product/feature launches across cross-functional teams (spanning Product, Marketing, Support, Service, Sales) and related sales enablement
  • Work with Product Management to establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence the product development roadmap and mitigate product gaps
  • Collaborate with Sales to understand & support ongoing enablement, and maximize impact of messaging for the Midmarket and Enterprise audience
  • Empower and lead small team of product marketers to achieve these goals with measurable success metrics
  Requirements:
  • 5-7 years product marketing experience, B2B and SaaS preferred
  • Enthusiasm and empathy for genuinely improving how businesses serve and engage people
  • Articulate and very skilled at telling a written or visual story in a simple straightforward way
  • Can quickly synthesize data, trends and customer insights into a ‘position’ and craft messaging that connects with both internal stakeholders and customers
  • Decisive, Agile, and Iterative; easily able to shift gears between thinking and doing.
  • Has demonstrated an ability to dive into a product and become a champion
  • Can effectively balance quantitative evidence and qualitative factors to quickly test and learn (avoiding analysis paralysis)
  • Can start multiple initiatives at the same time and energetically pursue them to show continued iterative progress
  • Experience in leading and nurturing a small high performing team
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Test Automation Engineer, Web Team
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a talented QA engineer to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires amazing attention to detail. You will be the bug catcher and the perfection police, guarding our master branch with an iron will against errors. You will be responsible for developing automated tests for our marketing sites to ensure our endpoints, form submissions, geolocation, currency calculators, etc. are all operating smoothly.
  
  
  Attributes we’re looking for:
  • The humble team player: You may be an amazingly brilliant coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  • The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  • Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  • The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  • The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  What you get to do every day:
  • Test new pages / features launching on the marketing domains (zendesk.com, relate.zendesk.com, localized sites, etc), including integrations with marketing automation, CRM, analytics, and other systems.
  • Formulate QA checklists to go through for each Pull RequestEnforce strict coding standards that allow for overall easier testing downstream.
  • Explore with our Engineers to diagnose and solve issues as they are uncovered during testingHighlight and detail any risks and assumptions.
  • Work with Project Managers and Web Engineers to develop and document automated testing strategies for our marketing websites.
  • Expand our automated unit, integration, and end-to-end test suites with a focus on speed, quality, and innovation.
  • Integrate automated testing into our Continuous Integration pipeline.
  What you bring to the role:
  • Experience writing automated tests on an ongoing basis using modern testing frameworks in a frequent-release environment.
  • A minimum of 2 years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a production environment.
  • A college degree or a good reason for not having oneGit / Github experience, comfortable handling complex merges with frequent regularity.
  • Knowledge of a full web technology stack (NodeJS knowledge required)Experience with at least one testing framework, ex: Mocha
  • Experience with an end-to-end testing lib experience like Puppeteer, Nightmare, or Phantom.
  • Excellent verbal and written communication skills
  • Dedication to continual self-improvement.
  Bonus Skills:
  • Knowledge of Continuous Integration best practices
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Technology Communications Manager
  Zendesk is looking for a passionate communicator who can come in, quickly grasp our technology and independently manage their workload. The manager will develop PR plans, create a speaking program (for the CIO, CPO and other spokespeople), write (press releases, product messaging and talking points) and develop compelling media stories for the company.
  
  
  Reporting to our Senior Manger of Product Communications, the Product Communications Manager will work closely with marketing as a whole.
  The ideal candidate is passionate about technology, has an understanding of highly technical topics and emerging technology trends.
  
  
  Responsibilities
  • Plan and execute product PR plans and strategy
  • Proactively identify technology trends and devise compelling stories that show Zendesk’s leadership in staying ahead of customer service and business software trends
  • Work closely with product teams to develop relevant content, and develop key company spokespeople to amplify them with press and at events/conferences
  • Partner with content, marketing, sales and customer success teams to identify and promote newsworthy customer stories, milestones and momentum to drive press coverage and event speaking slots
  • Build and maintain relationships with relevant technology media and influencers, evangelizing the overall Zendesk brand, our technology
  • Write and edit press materials including press releases, announcements, bylines, pitches
  • Work with vendors and partners to tell joint stories at events and in the press
  Requirements
  • Solid media and influencer relationships in the technology sector, and the media placements to prove it.
  • Outstanding interpersonal, project management and prioritization skills. Unfazed by constant change.
  • A collaborative, open attitude and a history of working in and leading cross-functional teams.
  • Excellent oral and written communications skills (writing samples required) with a knack for simplifying complex topics and technologies to their essence.
  • 5+ years of tech PR experience, agency experience strongly preferred
  • Bachelors degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Engineer
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a talented dev to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer. This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer.
  
  
  Attributes we’re looking for:
  
  
  The humble team player: You may be an amazingly brilliant coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  
  
  The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  
  
  Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  
  
  
  
  What you get to do every day:
  • Strategize around lead generation and innovation on zendesk.com
  • Collaborate with marketers, designers, and engineers in a fast paced environment (if you’ve worked in an agency, you’ll know what we mean)
  • Participate in architecture and technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Proactively seek out and find solutions for minimizing pain points within the infrastructure and code base
  • Create beautifully simple solutions to complex technical problems
  What you bring to the role:
  • A minimum of 3+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a  production environment
  • A college degree or a good reason for not having one
  • Self-driven, detail oriented, diplomatic – you can keep all things moving while delivering great workGit / Github experience, comfortable handling complex merges with frequent regularity
  • Decent knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to and experience with one of the following server-side languages: Node.js, or PHP Experience automation tools for testing and deployment with hands-on exposure to Selenium, PhantomJS, or Grunt
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation is desired
  • Expert knowledge of performance optimization and how it impacts user behavior and conversion
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop and Illustrator
  • Expert knowledge of CSS preprocessors / SASS
  • Passion for design, user experience, marketing, and information architecture
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Product Manager, UX Design
  We are looking for an experienced Web Product Manager to drive the creation of compelling website experiences for our users while meeting the business goals for our website. You will leverage your expertise in user-centric web design and modern UX best practices to produce innovative, industry-leading website experiences that help meet business goals.
  
  
  Responsibilities
  • Lead the creation of compelling website user experiences in collaboration with creative, analytics, product marketing, and web engineering teams.
  • Perform in-depth analysis of site usage patterns and develop recommendations for UX enhancements to drive more engagement, higher user satisfaction, and more leads.
  • Create audience profiles, customer journey maps, and user flows that translate to frictionless experiences and optimal engagement and sign-ups.
  • Create information architecture diagrams, wireframes and prototypes
  • Run user testing and site experiments to validate proposed site enhancements, and report/act on results.
  • Lead UX presentations with business stakeholders to gain buy-in for strategic direction.
  • Maintain documentation for website experiences, including overall user experience, functional specifications, information architecture, navigation paths, user scenarios and task models.
  • Drive user research initiatives for new projects that enable teams to make more informed, confident decisionsStay current with evolving UI/UX trends and technologies for B2B websites.
  • Stay current with evolving UI/UX trends and technologies for B2B websites
  Experience and Skills
  • 3+ years of relevant experience as website user experience practitioner, preferably in B2B SaaS environments
  • Expertise in information architecture, high-fidelity functional prototypes, wireframing, user testing, web analytics, and the respective tools used for those
  • Strong command of a broad set of qualitative and user-centered design methods
  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
  • Experience working on websites targeted at global audience
  • Proficient in HTML, JavaScript, and CSS
  • Positive outlook, fun, flexible, and creative
  • BA/BS in relevant field required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Director of Workplace Operations
  At Zendesk, we are looking for an intelligent, strategic and driven Director of Workplace Operations. Reporting to the CPO, you will serve as a key member of the People and Places leadership team and lead a global team of subject matter and technical experts. You will provide leadership and oversight for office operations, workplace strategy, and Workplace team performance. We are looking for someone who has deep experience in creating and leading an innovative Workplace program in a fast-paced, agile environment focused on exceptional customer experience.
  
  
  What you’ll do:
  • Lead the Workplace Experience, making every office a great place to come work
  • Ensure site growth aligns with the workplace geography strategy for Zendesk
  • Build and ensure end to end global processes and programs for WE operations, safety and risk management.
  • Execute and develop complex projects and programs on schedule and on budget.
  • Collaborate as a key stakeholder on construction and expansion projects, ensuring operational needs are thoughtfully prioritized and incorporated in design plans.
  • Lead a global team of Workplace subject matter experts and managers while integrating WE offerings and solutions with broader People and Places Long Range Plans and strategies
  • Ensure the implementation and maintenance of the Zendesk brand standards, ensuring that all offices have consistent and seamless operating abilities
  • Understand our unique Zendesk culture and ensure programs & plans are consistent and on brand.
  • Provide appropriate office-wide communications through newsletters, emails, Slack updates, etc.
  • Enhance the overall employee experience through innovative and creative food and beverage programs, and other amenities to enhance our work environment.
  • Ensures compliance with global regulations. Strong experience in space planning and executing restacks for teams within our existing amazing spaces.
  Requirements:
  • 10+ years of Workplace management experience in the office or hospitality environment
  • Experience building, leading, and inspiring a global team laser-focused on providing exceptional customer service
  • Meticulous attention to detail – we are looking for someone who is on top of the numbers and can clearly articulate project statuses
  • Ability to navigate and analyze information to clearly and quickly work through the key issues, problems and opportunities and relay complex information and ideas to teams for execution
  • excellent business judgment, problem-solving and decision-making abilities; proven ability to think outside of the box and innovate
  • Willing and able to travel 25% of time to other offices and potential future locations
  • Positive relationship building, communication, and presentation skills
  • Ability to thrive and flourish in a very dynamic and collaborative environment
  • Experience in executing and developing projects and programs on schedule and on budget
  • Experience in collaborating and working with others to find solutions to problems.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Technical Recruiting
  The Director of Technical Recruiting will work closely with People Ops, HR Business Partners and Sr Product & Engineering Teams to set and develop recruiting strategies that meet the global growth demands  of the organization.
  
  
  The Director of Tech Recruiting will be responsible for developing strong relationships across Zendesk's Product Organization.  They will work closely with hiring managers, recruiters, and interviewers to define the imperative mechanisms and strategies to attract, recruit, and hire for Zendesk’s objectives. In addition, the role will be responsible for driving a culture of constant improvement, identifying, and implementing projects in order to increase recruiting effectiveness and efficiency.  
  
  
  The Director and their team will need to immerse themselves in the Product & Engineering community both internally and externally through hyper-personalized approaches to help attract and provide the best hiring manager and candidate experiences.   In addition, this role will play a leading analytical role to leverage dashboard tracking and impact metrics in order to grow a data-driven recruiting team.
  
  
  Responsibilities
  • Manage, coach, and grow a high performing technical talent acquisition team to deliver results in Americas while ensuring global consistency for all tech hiring as the global functional lead
  • Partner with hiring managers to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of ROI
  • Ensure teams create, manage and expedite candidate pipelines for critical roles through constant and aggressive outreach efforts
  • Create and implement recruiting processes to enhance the candidate experience while improving our recruiting KPIs with excellent recruiting processes and capabilities
  • Collaborate to hypothesize what changes can be implemented to increase ROI while building the methods to get the data to put plans in motion
  • Identify the cause of issues and utilize problem solving techniques no matter how complex, design, and quickly implement a solution
  • Create and build new programs around diversity, college outreach, technology, and other areas of interest to ensure Zendesk remains on the cutting edge today, and tomorrow.
  • Lead efforts to continue Zendesk's outstanding track record on diversity hiring and improving the quality of our hires
  • Leverage data and scorecards to tell the story and drive overall optimization and quality assurance of our process
  What You Need...
  • A minimum of 5 years of experience leading and mentoring a growing high-performing recruiting team
  • 10+ years of proven success creating and implementing a full-cycle technical recruiting experience within a rapidly growing technology organization
  • Past experience developing multiple programs for talent acquisition including internships, college recruiting, outbound recruiting, referral programs, community and industry outreach to name a few
  • A tenacious drive to win and persistence to push beyond adversity to solve the most challenging problems
  • Successful track record of achieving targets, whether those be deadlines, recruiting goals, or both
  • Self-starter with an incredible work ethic and team first mentality
  • Exceptional ability to tell the company's story in a way that speaks to a job seeker's motivation, career goals, and interests
  • Strong organizational skills and high level of attention to detail
  • Excellent collaboration skills
  • Proven ability to work effectively in a fast paced and rapidly evolving environment
  • Strong understanding of measuring performance through metrics and KPIs with the ability to tell a rich story through data
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Global Mobility
  Working out of our San Francisco headquarters and reporting to the VP, Talent & Organization Development, this role will manage Global Mobility at Zendesk. You will serve as the liaison for global mobility related activities and initiatives, including short-term assignments, taxation, domestic & international transfers and relocations. You will also own due diligence of new office locations for Zendesk and contribute to other location-related projects.
  
  
  The Global Mobility Manager will collaborate cross-functionally to consult on mobility planning, strategies, and budgets, as well as develop creative solutions to business needs. You will provide guidance while ensuring factors such as employee experience, workforce needs, consistency and value from our vendor partnerships, are considered.
  
  
  Responsibilities:
  • Manage and coordinate day-to-day activities of all mobility programs at Zendesk leveraging your technical expertise in the mobility compliance space and leading a small team of coordinators
  • Coordinate all global immigration requirements, such as work permits, permanent residency and business travel visas.
  • Monitor and communicate status of pending immigration petitions to talent acquisition and human resource partners.
  • Collaborate with external immigration counsel on immigration issues and ensure their adherence to service level standards
  • Improve and implement programs, processes, policies and administration of the global mobility program working in close collaboration with cross-functional teams representing Finance/Accounting, Legal, Talent Acquisition, HR Business Partnering and other departments
  • Own the process for consideration of new work locations at Zendesk, coordinating input from various departments and external data sources for c-level consideration
  • Contribute to projects related to workforce locations, representing Talent & Organization Development in such projects
  • Maintain relationships with third party vendors (tax, relocation, immigration), ensuring exceptional service levels,  including cost projection calculations, and compliance requirements analysis, and conduct appropriate evaluations of suppliers as needed
  • Be aware of, communicate and cascade any changes in immigration law and practice to relevant stakeholder and employees
  • Provide periodic reports, case status updates, information and on immigration requirements and related matters to stakeholders and employees
  • Interpret internal or external business needs and recommend best practices, solving complex problems and taking a broad perspective to identify innovative global mobility solutions
  • Coordinate with internal stakeholders to ensure seamless on-boarding and a great candidate and employee experience
  • Manage the administration of tax reporting,  filing processes and year end compensation reporting.
  Qualifications:
  • Strong communication skills, both written and verbal
  • High energy and agility - this role is busy and requires being able to operate at both operational and strategic levels
  • Experience in direct immigration and global mobility
  • Experience in leading people preferred, but not required
  • Human resources experience and GPHR certification is a plus
  • Proficiency in Workday, Google Docs is a plus, and excellent attention to detail is a requirement
  • Flexible and able to adapt to shifting priorities, demands and deadlines
  • Bachelor’s degree in business related field
  • About 4 years of experience in administration of global mobility
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Safety and Security Lead
  The San Francisco Safety & Security Lead oversees safety and security operations directly in our headquarters office in San Francisco.  The role supports occupational health and safety requirements and physical security operations in San Francisco.
  
  
  Additionally, this role reports directly to the Global Safety Manager while equally supporting the needs of the Global Security Manager.
  
  
  Plans, implements, and verifies risk control and compliance programs to ensure the employment of safe work practices including, but not limited to: emergency response, workplace violence, fire prevention, equipment safeguards, and correct handling techniques.
  
  
  Responsibilities :
  • Prepares, implements, and leads a volunteer Zendesk San Francisco Emergency Response Team.
  • Leads daily guard force operations in San Francisco.
  • Coordinates daily communications with a remote to-be-built Global Security Operations Center.
  • Works with the Global Safety Manager and Global Security Manager to develop and train staff on occupant emergency plans and incident response protocols.
  • Works with onsite Workplace Experience team to coordinate updates within the security access control system.
  • Reviews new construction projects and changes for EHS and physical security impacts and facilitates continued compliance with all relevant stakeholders.
  • Leads Investigation of San Francisco incidents and provides well-articulated reports, briefings, and action recommendations
  • Conducts required training to ensure compliance to legal safety training requirements and Zendesk standards.
  • Develops safety and emergency preparedness protocols and training for staff, liaises with individual offices’ local emergency services , etc.
  • Provides guidance for the San Francisco Ergonomics Program.  Preferred to have some level of experience with office ergonomics.
  Requirements:
  • 5+ years experience leading EHS and/or physical security programs, in technology or creative office environments
  • 3+ years experience overseeing security guard force operations
  • Experience using the S2 access control system is a plus
  • Excellent written and oral communication skills required
  • Bachelor’s degree preferred (years of experience may be substituted for education)
  • Must be highly adaptable and flexible
  • Ability to build partnerships and work collaboratively cross-functionally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Benefits Analyst
  Zendesk is looking for a Benefits Program Manager/Senior Benefits Analyst to support our global benefits strategy and programs. This position will manage our benefits programs and collaborate with our HR and Finance teams, benefits brokers and all employees.
  Who might you be? You have experience in benefits program design and delivery. You are innovative and go beyond the status quo. You appreciate process and operational efficiency. You know how to establish great relationships and manage our vendors to ensure we are optimizing our resources. You excel in a fast-paced, high-growth environment, and readily adapt to any situation.
  
  
  Responsibilities:
  • Implement, administer, and communicate global benefit programs.
  • Provide exceptional customer service to employees to resolve questions or concerns.
  • Support benefits renewals, implementation and administration, including global benefits policies and compliance.
  • Help manage vendor relationships to ensure effective and compliant administration of our benefits programs.
  • Work closely with our HRIS team to manage our benefit enrollment and Workday implementation in the benefits and leave of absence areas.
  • Oversee and manage leave of absences (disability, maternity, etc.)
  • Assist with the ongoing communication and maintenance of our benefit programs.
  • Manages audits, required filings, and other compliance related initiatives, as required
  • Oversee open enrollment design and launch
  Job Requirements and Qualifications:
  • Bachelor’s degree preferred
  • 2+ years experience in benefits administration, preferably with experience in the tech industry
  • Experience in domestic and international benefit renewals a plus (preferably in APAC)
  • Knowledge of ERISA, COBRA, HIPAA, FMLA, Paid Paternity Leave and other related benefits regulations
  • Well versed in Excel and PowerPoint (knowledge of Keynote a plus)
  • Ability to work collaboratively and take initiative in a fast paced environment
  • Excellent interpersonal and organizational skills with attention to detail
  • Workday experience a plus
  • Sense of humor and demonstrated initiative and accountability
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager Talent Acquisition Operations
  The Senior Manager Talent Acquisition Operations will be responsible for the design, strategy, building, and execution of the programmatic and analytical strategies for the global Talent Acquisition function globally for Zendesk.  They will serve as a key strategic advisor to the VP Global Recruiting as a member of the Recruiting Leadership Team and advise internal and external clients on global recruitment strategies.
   
  This role and their team will drive analytics and reporting, process design, tools, recruiting branding, training initiatives, background checks, compliance, and platforms including the Workday ATS, PhenomPeople CRM, Textio, social media tools and system reporting.  In addition, this role supports Talent Acquisition leaders globally while ensuring a centralized but regionalized recruiting operations support model. The Senior Manager will ensure clear vision for use of recruitment tools/job postings and platform strategy as well as excellence in execution of recruitment solutions.  
  
  
  Responsibilities
  • Hire, manage and develop TA Operations staff
  • Continuously collaborate with Leadership across the company on Talent Acquisition strategy and metrics
  • Partner with Talent Acquisition leaders to set vision for recruiting data and solutions that define the next generation of system, tools and workflow needs
  • Work with cross-functional partners (ie. Finance) to establish benchmarks for improving productivity and delivery against high-impact initiatives
  • Support policy, process and programmatic initiatives across talent acquisition and other related functional areas including hiring plans and pre-boarding
  • Design and maintain reporting & analytics approach and dashboards
  • Oversee Vendor Management (job posting sites, database memberships, and sourcing tools)
  • Drive strategy for Zendesk’s Employment Branding & Marketing (including social media)
  • Continue to evolve overall Talent Acquisition journey map process & technology strategy and roadmap
  • Provide insight and continuous improvement to existing systems and implementation of new tools (e.g. ATS, New Hire Onboarding, career site redesign, etc.)
  • Identify areas of improvement to overall hiring process and streamline current approaches for optimal candidate and hiring manager experience
  • Support the implementation of new Recruiter on-boarding, training, along with on-going learning and development initiatives across the team
  • Internal Recruitment process optimization
  • Help innovate and streamline our Employee Referral and Internal Mobility ProgramMaintain and oversee global compliance for numerous areas to include background checks, OFCCP, GDPR etc
  Qualifications
  • Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate will have:
  • Minimum of 5 years years of talent acquisition, staffing, or recruitment experience
  • 3+ years of recruiting leadership experience in a Recruiting Ops capacity
  • Strong analytical, reporting, and project management skill set with a significant ability to lead a team of recruitment operations team members in Analytics and Reporting, Candidate Experience, Account Management and Process as well as Systems and Technology
  • Experience with data visualization tools such as Tableau, Visier, People Insight etc
  • Ability to hire, develop and motivate, and provide vision
  • Strategic thinker with analytical skills and experience partnering with senior leadership and clients on recruiting strategy and hiring initiatives
  • Self-directed, detail-oriented problem solver with demonstrated experience in developing and improving processes
  • Organized, efficient, and able to prioritize effectively
  • Aptitude for learning new technologies quickly
  • Enjoy working with people and love recruiting!
  #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr Technical Recruiter
  Zendesk is looking for a dynamic Senior Recruiter (Engineering) to join our amazing team in our headquarters of San Francisco, CA. This person will be a generalist and help with hiring all across the organization as the needs of our growing team change and evolve.
  
  
  Zendesk has grown to over 2,600 employees worldwide and we are looking for someone to join the team and help us scale the next 1,000+!
  
  
  We want this person to truly develop/manage the recruiting cycle as we are valued partners to our Hiring Managers. We have an incredible product and exceptional employees - you will be one of the key players in continuing our pattern of success by finding and hiring the best talent. 
  
  
  
  
  
  
  
  
  
  
  
  
  Responsibilities
  • Execute recruiting and pipelining plans
  • Identify recruiting resources to source and certify new talent.
  • Develop leading-edge methods to attract diverse talent.
  • Work closely with Hiring Managers to understand their needs in order to identify the right talent
  • Manage external job postings and communications
  • Handle multiple job requisitions simultaneously - you will never be bored!
  • Work with Recruiting Coordinator for scheduling of all on-site interviews to make sure our Recruiting Team provides the best customer experience for our candidates!
  • Conduct independent sourcing via social recruiting, networking, job postings and career events. 
  • Develop pipeline of candidates in niche areas as determined by market needs and business strategies- we are always opening up new regions for Zendesk and our team is crucial to the success of an early office launch. 
  • Requirements
  • 3-5+ years of full-cycle recruiting
  • Successful track record of direct sourcing candidates
  • A strong knowledge of, and experience with, outside recruiting resources including social recruiting
  • Outstanding networking and communication skills
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize- our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • BA/BS degree required
  #LI-ZEN
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Workday HRIS Analyst
  Are you a data geek?  Do you love telling stories?  Believe that there is a story behind the data that needs to be told?  We have just the role for you.Zendesk is looking for a HRIS Analyst to join our HRIS & Analytics team.  
  
  
  The HRIS Analyst will be instrumental in the development and overall rollout of reports and dashboards throughout the organization.  The HRIS Analyst will primarily be focused on building out a comprehensive story of people data within Workday by leveraging Workday’s reporting and analytics framework.
  
  
  What you’ll do:
  • Own reporting and data visualization in Workday
  • Develop standard reports, metrics and dashboards for business partners, managers  and executives
  • Create and develop calculated fields to find new and inventive ways to get to Workday’s data
  • Identify opportunities for improvement and update the necessary reports and dashboards
  • Monitor and respond to feature and support requests from users
  • Demonstrate good judgement and discretion with dealing with highly sensitive data
  • Be comfortable and confident with gathering configuration requirements and problem-solving with business stakeholders
  Requirements:
  • 2+ years’ experience in HR analytics including building, configuring, customizing, and implementing reports and dashboards
  • 1+ years’ experience creating Workday reports and dashboards
  • Completed Workday report writer and calculated fields courses
  • Deep understanding of Workday’s object-oriented data architecture and understanding of HR data
  • Advanced excel modeling skills
  • Self-motivated, takes initiative and can work independently
  • Great interpersonal and communication skills with capability to work with all levels in the organization
  • Demonstrated ability to work on projects requiring organizational and great time-management skills
  • Ability to multitask in a fast paced and dynamic environment
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Workplace Operations Manager, San Francisco
  Zendesk is looking for an experienced, dynamic Workplace Operations Manager to add to our incredible San Francisco Workplace Experience team. You’re agile and flexible, able to consistently demonstrate proactive strategic thinking in a fast-paced, high-growth, ever-changing environment. You enjoy solving tough problems and are excited to roll up your sleeves and innovate. You are a clear and direct communicator who always has time to support your team. Oh, and a great attitude and sense of humor is a must!
  
  
  Primary Responsibilities:
  • Oversee and manage all office services for our SF campus, including: Lease compliance, food and beverage, office equipment, moves, space planning, supplies, janitorial, assets tracking, repairs and maintenance
  • Ensure an exceptional workplace experience for 1,000+ local employees (and growing!)
  • Management and development of local Workplace Operations team
  • Act as primary contact with landlord and site management; Ensure lease compliance
  • Reliable first point of contact for building emergencies such as plumbing, air conditioning, building health, etc.
  • Manage tickets (work requests), ensuring timely responses and an extremely high level of customer service
  • Own process & procedure creation and review, ensuring scalability through growth
  • Partner with global peers and other departments within the company to ensure consistency of brand and culture among offices
  • Manage office budgets and invoice review
  • Act as a consultant, facilitator and collaborator on office build outs and upgrades, working with the Director of Real Estate, AMER Workplace Experience Manager, vendors, contractors, architects, designers and project managers
  Requirements:
  • 5+ years office management experience with an emphasis on facilities and property management
  • 3+ years experience leading and growing a team
  • Strong commitment to achieving an extraordinarily high level of customer service
  • Proven project management and strategic planning experience and skills
  • Exemplary communication skills, with the ability to build relationships and communicate effectively with employees at all levels of the organization
  • Calm under pressure, managing multiple competing priorities and constantly re-prioritizing in a fast-paced, ever-changing environment
  • Accountable, resourceful and proactive
  • Positive, empathetic team player and leader
  • Confident creating and delivering presentations to employees at all levels of the organization, including all-company meetings
  • Quickly able to learn new technology, programs and skills
  • Capable of standing for 4+ hours a day and lifting items up to 20 pounds
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  전문 서비스
  Instructional Designer
  Do you want to join a dynamic, smart and super creative team? Do you love to help people to learn new tools and systems? The Zendesk Customer Education is looking for an Instructional Designer (ID) to join its growing, global team. As one of our IDs, you’ll be part of a growing team that is critical to Zendesk’s growth and our customers’ long-term success. 
  
  
  As an Instructional Designer, you’ll develop training and instructional content for customers who are new to our products and want to speed up their onboarding. In particular, you’ll focus on our new sales CRM product, Sell. You’ll work with trainers and our partners in the product and sales teams to identify areas where customers need extra help in adopting and using Sell. Then alongside trainers and other IDs, you’ll create course designs and content in different formats and for a variety of contexts: Elearning and short videos, instructor-led training, and content suites for day-long events.
  
  
  
  
  Skills and Knowledge:
  • Knowledge of Instructional Design best practices
  • Ability to partner with SMEs and distill their knowledge into teachable chunks
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Strong writing skills
  • Ability to identify the best learning delivery formats for a specific set of learning goals 
  • Ability to work within pre-defined templates, where necessary
  • Attention to design aesthetics and visual detail
  • Ability to scope and manage the day-to-day work of projects independently
  • Knowledge of sales business processes and common CRM workflows  
  • Knowledge of the Zendesk product a plus
  
  
  Tools:
  • Presentation software (e.g., Keynote, Google slides)
  • Content and documentation software (e.g., Google docs, Adobe Acrobat)
  • Content and video development tools (e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate)
  
  
  Teamwork:
  • Ability to collaborate with others
  • Ability to solicit, give and accept feedback from key stakeholders and reviewers
  • Proactive communication and self-education (i.e., know what you don’t know and do something about it)
  • Problem solving and flexibility
  
  
  Responsibilities:
  • Work with stakeholders and SMEs to define training requirements and learning goals
  • Create learning experiences in different formats (videos, elearning, ILT), often using different templates
  • Solicit reviews from stakeholders and SMEs
  • Review others’ content for clarity and provide feedback
  • Update and maintain content at established intervals
  • Define and write assessments
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager, Professional Services
  An industry-leading tech company
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  Your job as program manager will be to lead organization-wide programs with broad impact. You’ll work side-by-side with our Professional Services team to drive programs that train our customers on our Zendesk products. You will liaise with members across the organization, including Customer Success, Support, Product Marketing, IT, Legal, Finance, and Sales. You’ll keep programs moving forward, focusing on key milestones and risk and issue mitigation.
  
  
  A rockstar team
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We have an international organization of Program Managers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Anne, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk.
  
  
  A supportive company
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President, Paula, is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  What you need to succeed
  We’ve found that a bachelor’s degree and experience driving broad, complex programs across a global organization are the most common predictors for a successful Program Manager role at Zendesk. Top-notch facilitation skills are a must to build bridges between teams and people, and communicate status clearly, concisely, and accurately. Forward-thinking is also critical to see upcoming risks and mitigate against them.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Engagement Manager
  Our Engagement Managers are the calm, consistent customer force that gather customer business requirements and design a solution that meets their needs. They flawlessly follow our Customer Success methodology, inspiring extreme confidence along the way. This highly versatile position is responsible for the creation of the project plan, configuration of a customer’s Zendesk environment as well as transferring knowledge of the customer’s vision, goals, and completed project information both internally and amongst the customer’s project team.  The Project Manager will also complete project milestones, document and prescribe the customer’s Success plan, and assist in managing the go-live phase of the customer
  
  
  Description:
  • Become proficient in customer support workflows and Zendesk’s business applications and services offerings. Apply this knowledge to Zendesk customer business needs to design high value services engagements.
  • Support our Sales team with a focus on large enterprise customers. Lead the development of services proposals, statements of work, and contract negotiations.
  • Manage partner resources from assignment to completion to ensure the customer has a positive Zendesk experience.
  • Work with external partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage executive level client relationships and provide team oversight during the delivery of services engagements.
  • Support account management team with minor customization requests from strategic accounts. 
  • Manage internal customer migrations using internal tools.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, and other intellectual capital.
  • Team effectively with other parts of the organization, including Support and Product Management to address and resolve customer issues. 
  • Collaborate with Zendesk partners during the sales process and in delivering joint customer engagements. 
  Requirements:
  • Bachelors Degree
  • Excellent client management instincts and abilities and Executive-level presence
  • Strong written and verbal communications skills and experience in facilitation.
  • Some experience with RESTful and JSON API implementation
  • Knowledge of HTML, XML, JavaScript and CSS
  • 6-8 years experience delivering support and/or consulting services,  preferably involvement in selling services
  • Project management experience (SOWs, contract management, risk management, staffing)
  • Experience selling and/or delivering support services, or experience with products and/or processes related to customer support groups.
  • Ability and willingness to travel up to 40%
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales & Sales Leadership
  Account Executive (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be an Account Executive?
  Located in our sunny (sometimes) San Francisco office, our sales team is looking for a bright, motivated and high-performing Account Executive to join our crew. As an Account Executive at Zendesk Sell, you will be responsible for managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota. Sound like you? Read on...
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk Sell and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts within your assigned territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment specifically building relationships with Zendesk Support counterparts.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Zendesk Sell
  Requirements:
  • Bachelor's degree
  • Experience selling to Director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology (CRM, SFA, Support Software, SaaS
  • Proficiency using CRM; (Base CRM, Pipedrive, Copper, Salesforce.com, etc.)
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Development Representative (Zendesk-Sell)
  Passionate about a career in sales? Looking for a doorway into one of the fastest growing industries in the world (SaaS)? We are looking for entry level Inside Sales Representative candidates to join our growing team.
  
  
  Our Inside Sales Representative role offers an environment to learn, practice, compete, and establish a strong foundation that’s invaluable to your career. The focus is on supporting our sales teams with more leads, more closed deals, and more revenue. Your efforts directly contribute to Zendesk’s top-line revenue growth -- providing you a professional development path into a consultative selling, Account Executive position.
  
  
  Why Zendesk Sell?
  • 100% year-over-year revenue growth for 6 straight years.
  • Recognized by Gartner as “Visionary” in the SFA Magic Quadrant.
  • Disruptive force in the enormous $36 billion dollar CRM / SFA marketplace.
  Responsibilities
  • Qualifying and disqualifying inbound leads in a high-volume environment using calls, emails, and LinkedIn inmails.
  • Representing our brand as the first point of contact between Domestic and International C-level executives, decision makers, and influencers.
  • Building credibility and value in our solution through strategic research and preparation.
  • Innovating lead generation processes by taking part in executive leadership meetings.
  Requirements
  • Bachelor's degree from an accredited 4 year university.
  • Intelligence, Character, Coachable, Experience.
  • Focused on a career in Sales.
  Bonus Points
  • Working knowledge of the CRM industry.
  • Sandler, Spin, Challenger, Strongman, Force Management training.
  • Understand and articulate a qualification methodology such as BANT.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Renewals
  Zendesk’s COO org is seeking an experienced Director, Renewals to join our team and play a key role in the success of our renewals function. The COO org is focused on working closely with Zendesk’s leadership team and internal stakeholders to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the business.
  
  
  The ideal candidate for this role is a positive, process-driven, and influential individual with deep SaaS experience. You possess extraordinary quantitative, communications and program management skills that will define, optimize and scale Zendesk’s renewals strategy and practices. You are an experienced leader and people manager, and will build and expand your team to ensure operational excellence. Engaging closely with internal stakeholders, you will develop, deploy and maintain a robust renewals process. You will implement appropriate tools and a renewals reporting infrastructure to deliver insights and analytics that will drive key growth targets. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment and know how to navigate a global and matrixed organization to get things done. You are a highly resourceful individual with strong emotional intelligence, self-motivation, and an effective communicator.
  
  
  Responsibilities
  • Build, manage, and lead a global team of renewals specialists and managers.
  • Passionate about driving Zendesk’s renewal strategy, target setting, coverage modeling, capacity planning and forecasting in partnership with Sales, Operations and Finance.
  • Lead and partner to improve processes related to the renewal motion – including renewal risk, upsell, cross sell, adoption and churn.
  • Improve performance through data-driven insights and reporting that monitors, projects and accounts for results; creating a positive impact on revenue generation and the customer adopt, expand, renew lifecycle.
  • Prepare operational review content to present success to senior leadership; with focus on key drivers of renewal business.
  • Understand renewals day-to-day motion and work directly with our renewal reps to help them with the systems and processes necessary to exceed their goals and targets.
  • Drive new initiatives and programs for productivity and scale (i.e. auto-renewal, renewal rep productivity).
  • Champion and charter Renewals improvement projects, using rapid yet effective methodologies/quality cycles.
  • Partner with BizOps, PMO and IT to define the required Renewals features and functions of the CRM and Customer Success/Recurring Revenue systems and testing/validating changes; working effectively within a plan of record to improve results for the organization.
  • Partner with Sales Enablement to continually define and build required training for the Renewals and Sales team.
  • Benchmark SaaS Renewals industry pacesetters and assess opportunities to transform our business process, practices and operations.
  • Committed to building strong relationships with key functional organizations that enable renewals and adoption (i.e. Customer Success, Sales, Operations, PMO, IT, Finance).
  Requirements
  • 8+ years in an advanced commercial operations role (i.e. Sales, Customer Success) with 3 - 5 years experience leading one of these functions, increasing retention and revenue while implementing commercial analytics and driving operational excellence, preferably in subscription-based software organizations.
  • Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
  • Experience leading a quota carrying sales/renewals team and driving sales productivity.
  • Deep experience with Salesforce.com and Renewals Management/Recurring Revenue Management software (i.e. Gainsight).
  • Excellent verbal and written communication skills, including effective listening; composing clear, concise correspondence, internal policies, procedures, presentations, and reports.
  • Possess a keen business insight with the ability to handle, analyze and track data for a sophisticated and often complex process.
  • Strong analytical skills and can accurately summarize and present complex principles to an executive audience.
  • Demonstrable ability to create, document, implement, measure and enhance processes and procedures.
  • Committed to analyzing and anticipating situations, defining problems and objectives, recognizing alternatives and formulating solutions.
  • Ability to effectively prioritize in complex business structures; thrives when working in a fast-paced, high-growth, results-oriented environment.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director, Worldwide Partner Sales
  At Zendesk, we understand that our partners are a critical part of our success. And as we continue to grow fast and expand our business, partners will have an even bigger role to play. Our alliances and partnerships to-date have been opportunistic, and span a diverse global group of consulting partners, system integrators, resellers, app developers and technical partners. As Zendesk moves up-market with larger customers we need to formalize and mature our partnership strategy, to increase revenue contribution from partners.
  
  
  We are looking for a Director of Worldwide Partner Sales. This is a new role within a new partner organization. In this key leadership position, you will have responsibility to drive accelerated revenue growth for Zendesk via our partner ecosystem. You will be chartered with aligning key sales initiatives to partner capabilities, and then implementing them into the field. Reporting directly to the VP of WW Partners you will be shaping the future of partnerships at Zendesk.
  
  
  Responsibilities
  • Manage implementation, prioritization and visibility of WW Partner Org initiatives.
  • Drive alignment between geographies and functions, by creating the right processes, discipline, communication and prioritization.
  • Define the value proposition and value exchange for each of the partner roles in Zendesk’s ecosystem.
  • Deliver a great partnership lifecycle experience to our partners.
  • Create promotions and initiatives to drive Partner Sales.
  • Own the agenda and cadence of communication for the WW Partner Organization and staff.
  • Overall organizational healthIn partnership with VP of WW Partners and GTM leadership, build and implement our WW Partner StrategyRepresent VP of WW Partners in multiple fronts, being an advocate for the partner business and expanding the partner mindset at Zendesk.
  • Assure right partner mix and contribution is in place, by the use of heatmaps, metrics and reporting mechanisms.
  Requirements
  • You bring a minimum of 10 years of channel management experience, with at least 5 years working in a rapid-growth technology company, in a leadership role.
  • Shown understanding of “Cloud Economics” and partner profitability in the cloud. You understand partner business and what drives partner behaviors and decision making.
  • You have worked in Software, Cloud, or Infrastructure such as Compute, Network, Storage. SaaS experience is highly desirable. Deep understanding of the partner ecosystem and the various partner types.
  • Approaches problems in a rational manner using sound strategies that ensure effective resolutions.
  • Analytical and data-driven. Demonstrated past success in meeting demanding schedules and making trade off decisions when needed.
  • Focused on doing what’s right for the business. Clear and genuine communicator with executive presence and excellent relationship building skills who inspires trust and credibility with all levels of individuals, both inside and outside the company.
  • Adept at addressing cultural and geographic differences in global strategy implementation.
  • You can multi-task, you're self-motivated, driven and inspiring. You're highly organized and seek business impact.
  • You are flexible and adapt. We are in a fast paced, always evolving environment. Being comfortable with change and leveraging it is key.
  • You enjoy educating your stakeholders and teams, sometimes more than once… You have your own ideas, but you value partner and stakeholder input. They make you better.
  • Track record of successful project management, including the ability to manage multiple projects simultaneously and in-depth, hands-on execution skills.
  • Strong interpersonal skills with the proven ability to build and maintain productive relationships with channel partners, executive management, other company departments, and vendors. History of successful cross-functional projects and management.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive (Bay Area)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). Candidates should have a proven track record of sales success in a given industry with a deep understanding of current industry KPI’s, challenges and priorities and typically have established executive relationships within major industry accounts.  
  
  
  You will be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter experts. You will be measured by bookings and overall customer adoption.  
  
  
  The ideal candidate will possess both a business background that enables them to find, create and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. He/she should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts within a given industry verticals
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to create new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities and ensuring a thorough understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Consistent track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a fast moving, agile company and sales team
  • Willingness to travel
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Executive Briefing Manager
  At Zendesk, our Executive Briefing Center hosts the leadership of our most valued prospects, customers and partners to understand their strategic priorities and ensure we are in the best position to support them. We put our heads together, have meaningful conversations and build better relationships. Our Executive Briefings are the face of Zendesk, showcasing our vision and culture, the impact of our customers and a behind-the-scenes look at our future together.
  
  
  We recently launched our Executive Briefings program at our HQ in San Francisco, and are looking for an experienced Briefing Manager who will host a portfolio of Executive Briefings and grow with us as we quickly expand and scale.
  
  
  As a Briefing Manager, you will drive the executive briefings end-to-end, including all aspects of an Executive Briefing including qualification, agenda consultation, scheduling, production, pre-briefings, notes and reporting. The Briefing Manager role sits centrally with the Briefing Center team in the Office of the CEO. You will advise and align sales, customer success, solutions consulting, marketing representatives and various executive presenters across the company to create a customized, productive, and effective Zendesk experience. And because we’re growing the program, you’ll have the opportunity to partner in developing Zendesk’s version of “white glove” experience.
  
  
  Responsibilities
  • Consult and coach account manager on successful briefing execution from initial briefing request to agenda creation, sourcing discussion leaders, and leading prep and debrief meetings.
  • Build and maintain relationships with account teams, product marketing managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings.
  • Act as point of contact internally & externally before, during and after a briefing, ensuring a consistent Zendesk experience.
  • Support in presentation production as needed in partnership with presenters, account team and graphic design team.
  • Participate in Executive Briefings to ensure execution of agenda and capture/deployment of learnings, notes and follow-up actions.
  • Manage on-site experienceProvide feedback to account teams and discussion leaders re: content and delivery.
  • Support in developing ongoing best practices, and participate in sales and success enablement.
  • Generate reporting on briefing metrics and measures.
  • Provide feedback to our key stakeholders on content development, presenter performance and overall experience.
  • Manage special projects as assigned.
  • Run and manage VIP experiences and Executive Briefings at designated events and on the road.
  Requirements
  • Experience in Go to Market (sales, customer success, solutions consulting, marketing) and/or in an Executive Briefing Center required.
  • Experience working closely with Executives (VP+, C-Suite) internally & of customers required.
  • Consulting background and professional project management experience preferred.
  • Experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer.
  • Passionate about how customer service can transform a business is a requirement - really.
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills.
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
  • 5+ years of relevant experienceWillingness to travel.
  • Bachelor's degree required.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Manager, Business Operations (CX)
  Zendesk’s COO org is seeking an experienced Group Manager, Business Operations, CX to join our BizOps team in scaling Zendesk responsibly to accelerate the pace at which we grow. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  The Group Manager, BizOps CX will lead a team of other BizOps experts that are focused on our Customer Experience organization (Professional Services, Customer Advocacy and Customer Success) within the wider Go-To-Market umbrella (Marketing, Sales and CX). S/he will partner with our Chief Customer Officer, who leads the CX org, along with their leadership team, to scale the org and bring vision to life. Think of this role as the chief of staff to the CCO. This role will report to the Director of Business Operations, in the COO org.
  
  
  The ideal candidate is a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that span business operations, process design & optimization, data/analytics, and product management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting the CX org achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from presentations / discussions with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the CX orgs.
  • Drive repeatable operational cadences around business planning and performance reviews such as strategic planning, operational planning and quarterly business reviews.
  • Represent the CCO and leadership in critical stakeholder discussions. Prepare CCO for critical customer, executive and board meetings.
  • Lead a team of BizOps experts in bringing critical initiatives to life. You’ll sometimes coach your team and other times lead the implementation of strategic initiatives such as customer journey mapping, customer communications process, voice of the customer restructure etc.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Technology teams and various business teams (Marketing, Sales, Product) to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company with some experience in a customer experience function.
  • Prior business operations, management consulting or product management experience.
  • 3-5 years of experience managing teams in a dynamic, cross-functional environment, preferably B2B software companies.
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau.
  • Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Sales Development
  Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and enthusiastic team of lead generation and lead qualification professionals. The Sales Development team is the first interaction with prospective Zendesk customers and is key to the success Zendesk.
   
  The ideal candidate for this role has proven experience in managing, building and inspiring a team to achieve daily, weekly and quarterly targets in addition to delivering feedback to marketing and sales operations about lead quality and process improvements. 
  
  
  Responsibilities
  • Hire, coach and manage a team of Sales Development Reps
  • Develop the sales, product and industry skills of each team member
  • Motivate team members through creative incentives.
  • Regularly report on Team/Individual Results - Lead Quantity, Quality and Revenue.
  • Work closely with Marketing on defining Campaign follow-up and reporting.
  • Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and proper follow-up.
  • Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity.
  • Proficient in Salesforce.com and Zendesk
  Experience
  • Superior time management and communication skills
  • Great working knowledge of Salesforce.com features and limitations
  • Experience managing and improving Sales Development KPIs
  • Running successful weekly and monthly team meetings
  • Managing individual and management expectations (Managing Up)
  Requirements
  • 5+ years in the Software sales, preferably in SaaS/Customer Support/Sales/CRM software
  • Consistent track record of 100%+ of quota achievement as individual contributor
  • 2+ Years management experience, with a proven track record of building a great working environment
  • Bachelor’s degree from an accredited University
  #LI-AB1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Sales Operations
  Zendesk is looking for a driven Sales Operations Manager (Based in San Francisco) to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our Latin America (LATAM) Sales leadership team. (Previous LATAM experience NOT required, but a plus) The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  As an analytical and scrappy problem solver and self-starter, this person will use data and qualitative information to help LATAM Sales track and manage the business.  You will help build and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. You should have experience with and enjoy building operational and financial models, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, data warehouses, etc). You will be working highly cross-functionally with our Sales, Finance, Data, RevOps, and other Go-to-Market (GTM) teams.
  
  
  As a key member of the GTM Operations team, this person will help drive new initiatives and make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted partner to the LATAM Sales by defining, tracking, and implementing business objectives, strategy, tactics, and processes that scale
  • Drive and own planning and forecasting processes (FY and long-range modeling, quota and capacity setting, territory carve)
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Provide visibility and performance tracking to the business by helping to build, maintain, and improve our data and reporting foundation
  • Drive operational efficiency by automating and improving processes, tools, and dashboards that scale
  • Support special projects. Structure business problems, evaluate options, implement actionable recommendations, and track success
  Requirements
  • 5+ years of sales strategy & operations experience (MBA, investment banking, strategy consulting, enterprise SaaS experience a plus)
  • Strategic thinker and driver. Strong analytical skills and business acumen. Ability and passion to analyze, set priorities, and solve complex problems
  • Effective, clear, and concise communication skills, verbal and written. Propensity to present clear information to executives, cross-functional teams, and internal customers
  • Data expert. Querying and scoping (SQL, Salesforce), analysis (Excel), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Detail-oriented with a knack for organization and process improvement. Comfortable working in a fast-paced environment while dealing with ambiguity
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • A penchant for customer service, patience, and resourcefulness
  • Proficient in Salesforce and BigQuery/SQL
  #LI-FS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Sales Operations - Business Systems (Go-To-Market)
  Zendesk is looking for a Sales Operations Manager with a technical background to join their Go-To-Marketing Operations Team. The GTM Operations team supports Marketing, Sales, and Customer Success initiatives globally. The ideal candidate will have a deep understanding of core technical Sales Operations functions to support the Lead-To-Cash process for a subscription-based business. This candidate should also have experience implementing applications and supporting the Salesforce platform.
  
  
  What you get to do everyday
  • Own Salesforce.com strategy and operations for fast growing GTM team
  • Work with Regional Sales Operations Leaders to strategize and prioritize key technical projects
  • Lead growing team of sales operations analysts in designing scalable global system processes in Salesforce and supporting applications
  • Partner with cross-functional teams including IT and Enterprise Data & Analytics to align stakeholders and document business requirements; then design, implement, test, and deploy enhancements
  • Implement best in class sales tools, designing integrations and change management processes to ensure seamless transitions and implementations
  • Leverage your problem solving skills to get to the root cause of issues and advise on meaningful projects that address real pain points to increase scale and efficiency of our GTM teams
  What you bring to the role
  • 5+ years of Sales Operations experience, including 3+ years management experience
  • SFDC Admin Certified; 5+ years of Salesforce.com analyst experience to advise on best practices
  • Salesforce Reporting, Salesforce Dashboards, and SQL expertise
  • Strong written and verbal communication skills
  • Large scale project management experience (i.e. implementing sales engagement applications, quoting solutions, deal approvals, lead routing, etc.)
  • Domain expertise in core Sales Operations functions (Lead Routing, Territory Management, Forecasting, Quoting, Activity Tracking, Deal Approvals, Sales Compensation, etc.)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing Database Operations Manager
  We’re looking for an Marketing Operations Manager who can bring enterprise-level experience to help define and implement our marketing database management initiatives.
  
  
  As the data steward/evangelist for marketing operations, you would be responsible for defining the strategy for, and ensuring the execution of, initiatives related to data quality, data enrichment, and data unification. This role is strategically and operationally focused on the governance and management of contact data and how it can be leveraged to drive more effective marketing.
  
  
  Responsibilities:
  • Define and execute the strategic initiatives for marketing contact database management.
  • Manage the data acquisition, enrichment and cleansing strategies to ensure optimal levels of breadth, quality and usability.
  • Manage third-party data acquisition and enrichment vendors and tools for sales and marketing.
  • Work cross-functionally to develop or integrate into broader master data management strategies.
  • Partner with sales and marketing teams to understand business needs to build a high quality marketing contact database in support of regional ABM programs.
  • Prioritize initiatives and maintain a roadmap for data management improvements
  • Oversee data maintenance and ensure the accuracy of information in the marketing automation platform, including data standardization and normalization tools
  • Document data sources and flows.
  • Identify gaps and areas of improvement and expansion.
  • Develop reports and dashboards to show progress against benchmarks and goals.
  Requirements:
  • BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • 5+ years of Marketing Operations experience, preferably in contact data or database management
  • 3+ years of experience with marketing data management, data cleansing, warehousing and unification strategies and tools
  • Advanced proficiency with Excel, advanced marketing and reporting tools, and data sets
  • Intermediate SQL query writing and experience implementing and working with analytics data warehouses (e.g. BigQuery, MySQL)
  • Familiarity with MAP and/or SFA systems, such as Eloqua, Salesforce.com
  • Candidate should be data driven, passionate about delivering exceptional customer experience and interested in leveraging their extensive experience to create a best in class data foundation for marketing
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Outbound Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are excited about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Demonstrated success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Business Operations Manager
  Zendesk’s COO org is seeking an experienced Principal Business Operations Manager to join our BizOps function in orchestrating company-wide scale, starting with our Go-To-Market functions (Marketing, Sales, Customer Experience). The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You are a distinguished expert in process design who can bring best practices and frameworks to the business operations team and Zendesk as a whole as we build flexible and scalable process rigor. This candidate will also drive problem clarity, requirements gathering and process design of current and future state flows for the most complex initiatives. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life would include designing process for complex structures across people and technology to support scaling our business and customer models.
  
  
  What you will do:
  • Develop process design frameworks for the bizops team and act as custodian for our most critical processes across the business. Think product manager for our most critical business processes.
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the GTM organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company, 6 of those in a process design or process-centric role
  • Prior business operations, management consulting or product management experience
  • 3-5 years of experience managing teams in a dynamic, cross-functional environment, preferably B2B software companies
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Solution Consultant - Named Accounts
  The Principal Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Mid Market/Enterprise software selling experience.
  • Must have strong background in business process management and IT consulting in a lead role.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Operations Manager (Prospecting)
  We’re searching for a Sales Operations Manager for our Global support team to oversee our prospecting and activity tracking strategy. This role will own process and tool strategy and optimization at a global level, oversee administration and reporting of our sales and pre-sales process KPIs, and facilitate development and enablement across our sales and pre-sales teams globally.
  
  
  This position requires a unique combination of skills to support Sales Operations, Sales Enablement and Business Development, creating alignment across disparate regions with differing priorities. You will lead efforts to equip our sales organization with the tools they need to effectively and expertly generate pipeline and grow revenue; collaborate with sales, marketing operations and sales enablement leaders to develop appropriate assets and processes; drive strategic projects that will scale the effectiveness of our sales organization; and assist the sales and management teams with tools, reports, and your analysis to provide visibility of success metrics and enable them to manage the business.
  
  
  Previous experience with sales methodology and process management is desired, and ideal candidate for this role is an expert communicator who thrives on making others better through clear process definition, engaging analysis and communications, and intuitive training materials. A high degree of organization and ability to find commonalities across similar but competing priorities will also lead to success in this role.
  
  
  Responsibilities:
  • Work with internal teams cross-functionally to oversee management of prospecting collateral, ensuring global cohesion and efficiency across sales tiers and regions. Oversee the asset database to ensure accuracy and up-to-date content.
  • Develop an understanding of Zendesk’s marketing and sales tech stack and the information that flows through it to be pushed into and pulled out of Outreach and Salesforce
  • Define, implement, and continuously improve the KPIs to measure the performance of the prospecting platforms, providing data driven analysis, reports, and dashboards to aid in pipeline, forecasting, and KPI management to support decision making
  • Assist in troubleshooting operational issues as they surface; propose changes to systems and processes to fix root causes
  • Become the subject matter experts on sales rep processes across various sales tools including Salesforce.com, Outreach.io, and Linkedin Sales Navigator
  • Collaborate with our Sales Enablement team to create sales playbooks, training decks, videos, and learning modules for our go-to-market roles with the goal of improving sales productivity and field communication, and development toward globally consistent methodology and processes
  • Identify inefficiencies, implement solutions, and track progress around sales performance, pipeline management, and sales forecasting
  • Prioritize campaigns by impact. Re-evaluate priorities and make adjustments quarterly.
  • Conduct A/B testing and analyze campaigns to drive a targeted focus to prospect and sell into specified customer profiles and measure effectiveness across touch strategy and customer attributes
  • Develop a clear understanding of what conversion rates should be and how to leverage copy variations and other experiments to hit those metrics
  Requirements:
  • 3+ years experience in sales operations, enablement or marketing operations role
  • Highly skilled in relevant tech stack/sales platforms including: Marketing and Sales Automation such as Outreach.io, Yesware, Marketo or Eloqua, Salesforce.com, Data enrichment tools such as Zoominfo, Datanyze, Datafox and 6sense
  • Able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
  • Experience in data-driven decision-making – both setting up the framework and effectively analyzing data and feedback for insights
  • Knowledge of sales, sales process, and sales methodologies
  • Strong presentation, facilitation, project management, and leadership skills
  • Ability to build relationships and work collaboratively across multiple departments
  • Strong organizational skills; ability to manage multiple cross-functional projects simultaneously
  • Problem-solving/analytical mindset, organized, and able to manage multiple initiatives at once
  • Experience with professional services a plusProactive, not reactive, mindset
  • Ability to work across teams including marketing, sales, IT and operations
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Marketing Operations
  Zendesk is seeking an experienced Sr. Director of Marketing Operations professional for our global marketing operations and analytics group. This role will be responsible for the execution and operations of our lead management processes and systems, marketing automation solutions, and reporting/analytics.  This role will also lead global reporting on marketing performance and effectiveness including digital, demand funnel, attribution and ROI.
  
  
  The ideal candidate possesses a unique blend of marketing strategy and operations acumen, leadership, agility, and communication skills.  This individual must have a passion for data, metrics and reporting, with an eye of operation efficiency and scalability. This is a hands-on role and candidates must demonstrate the ability to operate and excel at the strategic as well as tactical levels.
  
  
  Core Responsibilities
  • Works with core marketing senior leadership team on strategy, team success and creating a winning culture for marketing operations team.
  • Works with cross-functional leadership and teams to ensure marketing goals are met related to technology and how we require the technology to work in order to meet our customer experience requirements.
  • Drive strong sales and marketing alignment with initiatives and processes that support lead management, improved lead quality, enhanced data quality and reporting.
  • Manage all of marketing operations include Eloqua and SFDC administration, lead scoring, nurture, lead management, campaign tracking, database health, targeting and segmentation plans and alignment with sales operations.
  • Actively monitor, analyze and report on the health of marketing contribution to pipeline, program ROI, customer acquisition and penetration, contact acquisition and activity.
  • Define metrics and dashboarding to measure performance of the marketing and sales team.
  • Drive marketing database strategy: analyzing gaps in our data, contact acquisition strategy, practices that ensure data quality and measuring database health.
  • Partner with Marketing organization for pipeline planning, budgeting and forecasting processes.
  Key Job Requirement/Qualifications
  • MBA Preferred.
  • 10+ years’ experience in marketing and leading teams – with at least 6 years of marketing operations experience in B2B high tech.
  • Extensive experience and expertise with marketing automation and CRM solutions.
  • Eloqua and Salesforce.com experience strongly preferred.
  • Ability to think strategically, but also have exceptional attention to detail in execution. Ability and willingness to be a hands-on leader.
  • Demonstrated results in improving sales pipeline/funnel close and conversion ratios.
  • Results-driven with very strong ability to analyze quantitative data to determine program effectiveness, ROI, forecasting.
  • Must have budget management experience and financial analysis skills.
  • Excellence in organization and planning.
  • Strong team player with ability to develop effective working relationships across organization: regional and global marketing teams, sales, sales operations, IT.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Sales Operations
  Zendesk is looking for a driven Senior Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our AMER Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty. 
  
  
  This well-rounded leader also thrives on driving cross-functional (Sales, Finance, Data, RevOps) projects, negotiating alignment and managing multiples stakeholders with competing priorities. This person loves leading complex and matrixed work and pursuing technical innovation to scale our business and drive results. 
  
  
  As an analytical and scrappy problem solver and self-starter, the ideal candidate will use data and qualitative information to drive and optimize our AMER Sales business. This person should have experience with and enjoy building operational/financial models and plans, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, Outreach). This person will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs. 
  
  
  As a key leader of the GTM Operations team, this person will make a large impact on our rapidly growing global business. This role has the potential to move into a Director role in the very near future. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted advisor and sales operations lead to AMER Sales leadership.
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics. Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR).
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business.
  • Own and revamp end-to-end sales process to increase rep and team productivity (e.g., Outreach/tool implementation, analytics, reporting, documentation).
  • Lead and improve planning and forecasting processes (long-range and fiscal year modeling, quota and capacity setting, territory carve).
  • Support special projects.
  • Coach and train teammates to build processes to scale and drive operational excellence across Sales and GTM Operations.
  Requirements
  • 8+ years of sales strategy & operations experience (investment banking, strategy consulting, enterprise SaaS, MBA a plus), 2+ years people management experience.
  • Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements.
  • Data expert. Querying and scoping (SQL, Salesforce), analysis and modeling (GSheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau).
  • Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently.
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence.
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels.
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset.
  • Comfortable working in a fast-paced environment while dealing with ambiguity.
  • Strong sense of craftsmanship and detail-oriented with a knack for organization.
  • A penchant for customer service, patience, and resourcefulness.
  • Proficient in Salesforce, BigQuery/SQL, Tableau.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Solutions Consultant - Named Accounts
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Business Operations Manager (Marketing)
  Zendesk’s COO org is seeking an experienced Sr. Business Operations Manager to join our BizOps function in orchestrating company-wide scale. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company. This person will play a crucial role supporting the Marketing organization in developing streamlined processes and leading the execution of mission-critical initiatives.
  
  
  You are a highly organized, influential, and data-savvy strategy and operations generalist. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life ranges from requirements gathering and prioritization with key cross-functional stakeholders on a mission critical project; to designing or optimizing core processes that enable us scale, to influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • Ensure process improvements are followed by Marketing leadership, and work in partnership with leadership and their teams to ensure continuous refinement and improvement of these processes.
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the Marketing organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 6+ years of work experience in SaaS or technology company
  • Prior business operations, management consulting or product management experience
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • Proficiency in Google Suite.
  • BA/BS in business or technical degree required, MBA/MSc a plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sr. Manager, Velocity Sales (Zendesk-Sell, Formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Sr. Manager, Velocity Sales?
  Are you a high-energy manager with a proven track record in sales and the ability to inspire early-career professionals? If so, Zendesk Sell is looking for you to lead its high volume, inside sales team. The ideal candidate has proven experience in managing, building and inspiring a team to achieve weekly, monthly, and quarterly targets. As a Senior Manager of Zendesk Sell’s Velocity sales team, you will be leading highly visible, strategic efforts for Zendesk Sell - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus.
  
  
  Responsibilities:
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Setting up the team to hit monthly and quarterly quotas, by prioritizing and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Velocity Account Executives, team events and culture building
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure for new business prospects and expansion
  • Reporting on all aspects of the business to senior sales management in Madison/San Francisco, with occasional travel required
  • Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
  • Consistently monitoring sales productivity by building dashboards and reports, and analyzing customer data to identify buying / expansion signals
  Requirements:
  • Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM
  • Consistent track record of 100%+ of quota achievement as an individual contributor
  • Prior experience managing sales teams
  • Passionate about training early career reps, with a proven track record of building a great working environment
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organization, and listening skills
  • Must be analytical and metrics driven through all stages of the sales cycle
  • BA/BS in Business, Marketing, Engineering or related discipline
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. Manager/Director, Operations
  The COO org at Zendesk is focused on working closely with Zendesk’s leadership team to ensure the company’s strategic goals, objectives, and priorities are correctly translated and operationalized across the company.
  
  
  We're seeking a strategic and driven leader to join the COO org to lead what we call “general operations.” This includes our company’s goal setting process (similar to OKRs), operational cadence, and numerous special projects working with teams ranging from customer success to workplace experience. This person will partner closely with senior executives and functional leaders to impact multiple areas of Zendesk’s business.
  
  
  The position is based in San Francisco, CA and will report to the Vice President of Operations. Depending on the candidate’s experience and qualifications, this role can be either a Senior Manager or Director level role.
  
  
  What you will do:
  • Serve as the business lead for the company-wide goal setting process (similar to OKRs). Not only run the process, but think through (and implement) how we can make it better and more impactful.
  • Lead our operational cadence, including our cross-functional Weekly Operational Review and related follow up processes. Run and improve.
  • Serve as the business lead on special projects that come up in response to emerging opportunities, staffing or resource gaps, competitive threats, and more. Previous examples of this have included executive hiring and onboarding, responding to a competitor targeting our customers, helping to implement a shared services function, and more.
  • Work closely with the COO and Vice President of Operations on projects they are working on.
  • Identify levers to improve and drive initiatives impacting key metrics for our company.
  • Partner effectively with a variety of cross-functional teams including Business Operations, Sales Strategy, PMO, Enterprise Data and Analytics, IT, GTM Operations, and more.
  What you will need:
  • 6+ years of work experience in a business operations, management consulting, or similar role.
  • 3-5 years of working with teams in a dynamic, cross-functional environment, preferably B2B software companies.
  • A cross-functional mindset with a solid understanding of strategic and operational planning and business processes.
  • Creative problem solving and ability to work iteratively, taking advantage of low-hanging fruit while pursuing longer-term strategies and execution in parallel.
  • Results oriented: A track record of consistently delivering excellent results, even in the face of changing environment.
  • Excellent communication skills, including the ability to clearly communicate complex information to functional leaders and executives and present to large groups.
  • BA or BS degree or equivalent experience is required; MBA is a plus
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Velocity Account Executive (Zendesk-Sell, Formerly Base)
  
  
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Velocity Account Executive
  We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a monthly basis
  • Become an expert on Zendesk Sell and conduct discovery calls, presentations, and demos with prospects and customers
  • Respond to a high volume of inbound leads and existing customers
  • Continue to build pipeline of new business, upsell, and cross-sell opportunities
  • Develop and manage relationships with accounts in your book of business
  • Be the voice of the customer; understand their needs and make them heroes
  • Track all Deals and customer details including use case, purchase time frames, next steps, and forecasting in Sell 
  Required:
  • Bachelor’s degree
  • Excellent verbal and written communications skills
  • 2+ years of full cycle sales experience; software/SaaS experience preferred
  • Passion for technology and quick ability to learn tools and processes
  • Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  보안
  Security Compliance Analyst
  We are looking for a Security Compliance Analyst to help grow our Security Compliance team. Do you thrive in an environment where keeping your company's data secure helps you sleep at night? Can you nimbly switch between conversations with internal stakeholders and external auditors? As you uncover risks can you creatively mitigate without creating more issues that impact the business?
  
  
  What you get to do every day:
  • Participate in the Company's overall security compliance program by identifying and articulating real risks, as well as, helping design effective controls to mitigate them
  • Support and manage the SOC 2 and other compliance programs; coordinate between the business stakeholders and external auditors
  • Plan and perform internal assessments to validate control design and effectivenessTrack and report findings and work with teams to remediate and mitigate risk
  • Align and consult with key control owners including IT, Legal, Sales, Engineering, and Operations
  • Thrive in an environment that is dynamic and constantly changing
  • Ability to work in an environment where you may not have perfect information all the time
  What you bring to the role:
  • BA/BS degree in a related field and a minimum of 3 years experience in IT audit, information security, and/or compliance.
  • Big 4 experience strongly desired
  • Proven experience managing a full audit program to completion including conducting risk assessments as well as reviewing and developing key processes and controls
  • Comprehensive knowledge of current risk, security frameworks, and trends
  • Strong technical understanding of cloud security challenges and controls (AWS)
  • Good understanding of technologies and controls including those related to endpoint, database, networking, and application security
  • Able to rapidly adapt to new tools used in day to day work to including systems like Jira, Confluence, Zendesk, etc.
  • Comfortable presenting and communicating issues and challenges to Executive Management
  • Able to effectively work with technical and non technical resources
  • A sense of humor; a desire to learn and grow with the team
  • Excellent written and communication skills, attention to detail, and a healthy desire for collaboration, using your strong organizational skills and diplomacy in all interactions both in and out of our organization
  • Knowledge of SOC2, PCI, ISO, HIPAA and FedRAMP requirements
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security Engineer, Product Security
  Are you passionate about application security? Are you ready to secure the public cloud? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers.  We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  What you get to do every day:
  • Evaluate, analyze and reproduce security vulnerabilities reported by our static and dynamic analysis tooling, security researchers, and customers. Partner with development teams to ensure they address these vulnerabilities in our products.
  • Identify ways of finding variants of these vulnerabilities or similar issues across our codebase, suggest areas where improved testing can prevent vulnerabilities, and initiate new projects to eliminate classes of vulnerabilities.
  • Be the voice of Zendesk Security while responding to customers and security researchers. Be a Subject Matter Expert on Application Security who can provide reviews and analysis of security incidents that involve exploitation of suspected security vulnerabilities.
  • Participate in threat modeling and security reviews in partnership with Zendesk Engineering. Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  What Zendesk will do for you:
  • Provide mentoring and support from Senior and Staff Security Engineers
  • Support new and innovative projects to upgrade the security posture of Zendesk as a company, and our products.
  • Work on a globally distributed team in a growth oriented and flexible environment.
  What you bring to the role:
  • A curiosity for the unknown and not stopping until you have a solid understanding.
  • You equally value empathy, communication, and technical skills.
  • A Bachelor's degree in Computer Science or other relevant focus of study Application security experience, either as a security engineer or a software developer who regularly works on addressing security challenges.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments, and experience working in and supporting a DevSecOps test and deployment pipeline is a plus.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills and communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Security Engineer, Product Security
  Are you passionate about application security? Are you ready to secure the public cloud? Do you get a thrill out of discovering security vulnerabilities? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers.  We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  What you get to do every day:
  • Grow our established bug bounty program into a highly visible, industry leading program by increasing researcher engagement, driving vulnerability management between Security Researchers and our global Engineering teams, analyzing trends in vulnerabilities and leveraging the bug bounty program to push for systematic fixes to common vulnerabilities.
  • Work with Zendesk Engineering to secure all customer facing applications, including cloud services, web and mobile technologies.
  • Assist in the vulnerability management process including triaging identified vulnerabilities and tracking them through the vulnerability lifecycle. Work with Engineering to mitigate potential threats/vulnerabilities.
  • Be the voice of Zendesk Security while responding to customer security questions and issues. Respond to incidents/breaches as needed and work with teammates to investigate them.
  • Perform threat modeling and review software design in partnership with Zendesk Engineering. Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  • Work on a globally distributed team in a fast-paced and flexible environment.
  What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study.
  • At least 5 years of application security experience, plus experience mentoring junior staff.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Penetration testing experience/ability to verify common web vulnerabilities.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills.
  • Great verbal and written communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position