Job Openings

• Accounting, Finance & Legal
  Assistant Controller (Senior Director)
  We are looking for a leader to join the accounting team to drive scalability and operational excellence. The role will lead a growing team of 15 and is responsible for the worldwide close process. You are a great teammate, a builder, and a mentor, with track records of scaling the accounting function through fast growth and strong working knowledge of accounting systems, processes, US GAAP, and internal controls. 
  
  
  Principal Duties and Responsibilities:
  • Lead and mentor a premier team to support the company’s rapid growth and the career development of team members
  • Responsible for the global close process and related reporting, including revenue recognition, general ledger and international reporting
  • Actively drive efficiency through automation and streamlining accounting processes especially for quote-to-cash
  • Work outside of the box, meaningful status quo when there are areas for improvement and dedicatedly drives a solution.
  • Work closely with the technical accounting team to drive implementation of new accounting standards
  • Partner with Internal Audit to align with ICFOR requirements
  • Maintain the relationship with external auditors, provide pragmatic solutions and alternatives to challenging audit requests and inquiries
  • Collaborate with stakeholders in and outside of finance to build scalable processes to support growth
  • Benchmark and coordinate with industry peers on standard methodologies related to accounting, systems, policies, and processes
  • Participate in key strategic initiatives and assist with other ad hoc project
  • Interact with senior executives and board regarding financial matters as needed
  Qualifications and education:
  • 10+ years of relevant work experience driving the corporate accounting policies and processes
  • Proven record of mentoring and developing high performing accounting teams
  • Problem solving and decision-making capacity in a high growth environment Passionate and persistence about operational excellence
  • US public company experience
  • Certified Public Accountant (CPA) is required (active or inactive status)
  • Bachelor’s degree in Accounting or Finance
  • SaaS or Software Company revenue experience
  • Experience in leading successful system implementations for growth and scalability
  • Strong technical accounting background with a thorough knowledge of US GAAP, SOX 404, and SEC reporting standards
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment, manages competing priorities, and adheres to tight deadlines
  • Ability to work effectively with all levels of an organization, from clerical staff to executives, and manage relationships with external parties
  • Experience with NetSuite preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant to the SVP and General Manager, Zendesk Sell
  Zendesk is looking for a highly organized Executive Assistant to our SVP and General Manager, Zendesk Sell.
  
  
  Reporting directly to the SVP, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require their attention. Excellent verbal, written and organizational skills are a requirement. You're an excellent fit if you have a consistent record of success in supporting executives in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with a high amount of urgency.
  
  
  
  
  Responsibilities:
  • Maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy
  • Organize all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Handle all travel planning and expenses for the SVP in a proactive, fiscally alert manner
  • Ensure and maintain the confidentiality of all appropriate communications and documents
  • Handle SVP’s ad-hoc projects (community service programs, etc)
  • Support the leadership team as needed on special projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  
  
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is helpful, at least 2+ years of shown success supporting an executive in a dynamic and high growth environment
  • A high sense of urgency and ability to work in a fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to be proactive and show initiative
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree required
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Finance and Strategy Director--G&A
  It’s an exciting time to join Zendesk!  As a leader in customer service software, marching toward $1 billion in revenues, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.  Our amazing suite of products enable our customers to interact with their customers using any mode of communication (Support, Chat, Talk), improve productivity through the leveraging of AI & self-service (Guide), understand & glean insights through our visual reporting tool (Explore), and proactively reach out to customers with marketing campaigns (Connect).
  
  
  We are looking for a Director to lead the Finance and Strategy--G&A team.  This role will partner closely with all G&A orgs internally, providing a wide breadth of exposure to C-suite executives and stakeholders. The Director will be responsible for collaborating with business partners to drive strategic projects and long-range planning, manage and forecast operating costs, compiling management reporting and leading financial review meetings with executives, participating in cross-functional G&A workstreams, and providing analytical support. Key business partners include the CFO, COO, CIO, Chief People Officer, and Chief Legal Officer while managing a staff of three.
  
  
  This fast-paced role provides a unique opportunity to drive finance business partnership and strategy across the G&A organization.  The successful candidate will challenge the status-quo to drive business insights and continuous improvement, be data and results oriented, have outstanding communication and interpersonal skills, possess a high comfort with financial analysis and a knack for making the complex simple.  An ability to develop and grow a high-performing team, develop strong collaborative relationships across matrixed teams, and a comfort with frequent senior leader interaction, including the CFO, CPO, COO, CLO and VP leaders.
  
  
  The successful candidate will be a proven leader with a passion for solving problems using data, the business acumen to translate findings into actionable recommendations, and the EQ to build consensus and drive strategic projects to fruition.  The ideal candidate will have excellent communication skills, prior people management experience, strong financial budgeting and forecasting skills, attention to detail, and be able to prioritize effectively in a fast-paced, high growth environment.
  
  
  Responsibilities:
  • Collaborate with G&A business partners as a trusted performance advisor, owning and managing the budgeting process for all orgs
  • Perform standard FP&A duties around month-end close, forecasting, CapEx and project tracking for office build-outs, and preparation of management reports related to financial results
  • Manage staff of three in supporting business partners and meeting internal Finance deadlines
  • Analyze results, distilling/synthesizing key trends, assessing current and future business risk, and communicating key messages
  • Strong understanding of accounting and the ability to draw upon knowledge in order to produce accurate forecasts; work closely with Controller’s group to ensure accuracy and completeness during period-end close
  • Drive other financial analysis or modeling to aid with decision-making
  • Identify ways to streamline reporting by recommending items for automation, re-structuring, or elimination
  • Serve as a coach / mentor for G&A finance team members.  Develop existing team’s technical and business skills through strategic projects with long term team and individual growth trajectories in mind
  Qualifications:
  • Bachelor's Degree in Economics, Business, Finance, or Accounting
  • 8+ years in relevant FP&A experience
  • 4+ years of team development and management experience 
  • Proven track record of leading and managing high-performing teams
  • Highly adept user of MS Excel, Google Suite (Sheets, Slides), and common data analytics tools required
  • Experience with financial systems – i.e. Hyperion, Adaptive, Anaplan
  • Strong attention to detail with the ability to identify and resolve data issues/needs quickly
  • Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives
  • Extraordinary interpersonal and communication skills, cultivator of collaboratively working relationships with teams across a matrixed organization
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Finance Manager, CX
  
  
  Zendesk is looking for a Manager that wants to make an impact on the global Customer Experience (CX) Organization. This role will partner closely with the leaders of the Customer Success and Customer Advocacy organizations, providing a wide breadth of exposure to execs and stakeholders. The Manager will be responsible for providing support to the business through deep analytics and modeling, participating in cross-functional CX work-streams, and collaborating with business partners to manage and forecast operating costs.The ideal candidate should have strong financial modeling and forecasting skills, excellent communication skills and attention to detail, and be able to prioritize effectively in a fast-paced, high growth environment.
  
  
  Responsibilities:
  • Leverage a hands-on working style and collaboration with partners throughout CX to architect advanced bookings, revenue, and capacity forecast models
  • Pair expert modeling with deep, innovative analytics to improve Zendesk’s understanding of it’s CX organization, the value the organization delivers, and how it can continue to drive greater value for Zendesk and its customers
  • Collaborate with Success and Advocacy business partners as a trusted performance advisor, owning and managing the budgeting process and communicating key messages proactively
  • Play an active role in cross-functional CX work-streams, advising on financially impacting decisions, monitoring costs, and keeping the Finance organization in the loop on important developments
  • Manage a Senior Analyst of Customer Experience, providing development opportunities, leadership, and tactical guidance
  • Perform standard FP&A duties around month-end close, forecasting, and preparation of management reports related to financial results
  
  
  Qualifications:
  • Bachelor's Degree in Economics, Business, Finance, or Accounting
  • 5+ years of relevant FP&A experience
  • Expansive expertise with MS Excel required
  • Strong working knowledge of SQL required
  • Experience with Google Suite (Sheets, Slides) a plus
  • Experience with financial systems a plus – e.g. Hyperion, Adaptive Insights
  • Strong attention to detail with the ability to identify and resolve data issues/needs quickly
  • Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives
  • Strong EQ, experience partnering across matrixed organizations, and an appreciation for building deep business partnerships
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Revenue Operations
  Zendesk is seeking a strong people manager to join our Revenue Operations team to support our AMER book of business and Quote-to-Cash process. The ideal candidate will have a real passion for coaching team members and partnering with sales on customer opportunities. A successful candidate will be a self starter with a strategic leadership mindset and able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. SAAS experience is helpful. 
  
  
  Responsibilites:
  • Mentor and lead a strong team of Order Operations and Finance Operations analysts in our growing Revenue Operations organization
  • Direct a team of analysts in streamlining and aligning the Quote-to-Cash process
  • Demonstrate analytical skills to coach analysts and advise sales on deal shaping and pricing analysis that will lead to revenue growth
  • Ensure that all deals align with corporate strategies, will pass Finance audits, and are contracted, invoiced, and provisioned correctly
  • Share best practices and advise on significant projects that address pain points to increase scale and efficiency in the Quote-to-Cash process
  • Build and maintain positive relationships, communication, and rules of engagement with cross-functional teams
  • Help develop repeatable, scalable processes to address the needs of a fast-growing SaaS company
  Requirements:
  • Bachelor’s degree in Business or Finance
  • 5+ years of Quote-to-Cash experience, including 2+ years of people management
  • Strong people management skills with a focus in mentorship and growth
  • Excellent written and verbal communication skills
  • Experience supporting, advising, and influencing Sales and Finance leadership
  • Experience in building successful partnerships with cross-functional teams such as Sales, SalesOps, Legal, RevRec, AR, and Commissions
  • Ability to stay organized and easily lead various tasks simultaneously for multiple partners and multiple direct reports
  • Strong analytical skills and experience with QTC management and analysis.
  • Operational experience with both transactional as well as strategic enterprise deals
  • Ability to bring structure to unstructured environments and adapt to new situations
  • Experience in SaaS preferred
  • Experience with Zendesk products, Salesforce, and Zuora preferred
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  SEC Reporting Analyst
  SEC Reporting Analyst
  This is a meaningful role within the SEC and technical accounting team, which is responsible for external reporting as well as technical accounting areas and projects
  
  
  Responsibilities:
  • External Reporting
  • Prepare SEC filings, such as the 10-K, 10-Q, 8-K, financial statements, disclosures and maintain support for all amounts
  • Work with members of accounting, legal, investor relations, FP&A and external auditors to address various reporting matters
  • Prepare statement of cash flows
  • Take part in ad hoc projects and respond to information requests
  
  
  • Technical Accounting
  • Provide technical support on the treatment of complex accounting issues and compliance with U.S. GAAP and SEC regulations
  • Review and analyze new accounting pronouncements to resolve impact on Zendesk and, when applicable, assist with implementation of new accounting guidance
  • Review lease contracts and prepare schedules under ASC 842
  • Drive accounting for business acquisitions and minority investments
  • Own accounting for stock-based compensation plans in accordance with ASC 718, including recording, reporting and forecasting of stock-based compensation expense and EPS
  • Prepare hedge accounting journal entries
  • Much more!
  Requirements:
  • Minimum of 2 years of Big 4 public accounting experience
  • Passed CPA exam
  • SaaS / tech experience preferred
  • Strong organizational and analytical skills
  • Excellent communication skills, both written and verbal
  • Ability to thrive in a fast-growing environment where change is the norm; strong multi-tasking skills, and flexibility to switch from one project to the next quickly
  • Energetic, driven and dedicated
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Platform Technology Alliances
  Zendesk has serious growth and innovation ambitions — and deepening our partnerships with some of the largest technology companies is a critical component for us to realizing those ambitions. This role is all about making that happen. 
  
  
  As a member of Zendesk’s Technology Alliances team, you’ll be responsible for building and executing partnerships with other software vendors that focus on realizing Zendesk’s broader platform ambitions. This role will be partially embedded within our Platform GTM teams, and will work closely with these teams to define and deliver platform-led solutions at both a macro and an opportunity-specific level. Along the way, you’ll get the opportunity to work with stakeholders throughout Zendesk’s business, including Sales / Success, Channels, Product Management, Marketing, and Legal. The role is currently an Individual Contributor but has the opportunity to evolve into a People Manager role as platform alliances mature. 
  
  
  
  
  Key Responsibilities:
  • Recruit and manage Zendesk’s strategic platform partners, focused on enabling a diverse set of  use cases including IoT, financial services, and retail/e-commerce 
  • Partner closely with Platform GTM leadership to both understand priority verticals and shape future priorities 
  • Co-lead solution definition on specific platform opportunities by identifying customer pain points, mapping to partner ISV solutions, and making appropriate ISV partner introductions. Support Sales and Solutions Consulting as opportunity progresses 
  • Lead platform solution productization efforts, including developing solution architecture and marketing collateral
  • Engage partners’ sales organizations and end customers to programmatically create and drive net new opportunities for Zendesk, as appropriate 
  • Execute on  joint marketing activities In coordination with the greater Alliances team and overall GTM organization
  • Serve as a key member of the Zendesk Technology Alliances team in helping to define and deliver the overall go-to-market strategy
  
  
  Requirements:
  • You have 8+ years of total work experience and have at least 2-3 years of exceptional performance in a role similar to this one, ideally at another technology company 
  • You are at ease when discussing product components / capabilities at significant technical detail. Extra points for having a technical background, but this is not a requirement
  • You consider yourself both a strategic thinker as well as a quick, autonomous operator 
  • You are able to juggle several priorities at once — ideally you thrive in such an environment. You can ambidextrously move between developing new plans and executing on existing ones
  • You have demonstrated experience leading cross-functional initiatives managed on a tight timeline with immovable milestones 
  • You have no hesitations about cold outreach and are a consummate networker. You actively seek out opportunities to meet with existing and potential new partners. Bonus points if you already have a Rolodex of partner relationships 
  • You thrive in fast-changing and high-growth environments 
  • You take initiative when you see work that needs to be done, and you don’t expect active management 
  • You’re willing and able to travel domestically and occasionally internationally
  
  
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Venture Capital Partnerships Manager - Zendesk for Startups
  Zendesk for Startups is a business initiative at Zendesk focused on helping startups drive growth and prepare for scale by creating great customer experiences with Zendesk products. Zendesk has more than 130.000 customer accounts globally, and we've been working with the world’s most disruptive startups since their early stages, like: Airbnb, Uber, Instacart, Coinbase, Nubank, Limebike and Deliveroo.
  
  
  As the Business Development Manager, you’ll be responsible for the end-to-end development and deployment of the Zendesk for Startups partnership strategy. This role will focus on creating and executing a partnership model to attract and engage with venture capital firms, investors, accelerators, and other leading tech stack providers, that work directly with startups, with the goal of bringing more high potential startups to our platform and delivering value back to our partners.
  
  
  This includes working closely with our cross-functional team to develop strategy, scoping potential partnerships, negotiating contracts, and developing deep relationships with external parties.  Zendesk Startups Initiative team is part of the Office of the CEO.
  
  
  The successful candidate will have experience managing external business relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and be able to put structure to nebulous, unstructured problems.
  
  
  Responsibilities:
  • Lead global startup partnerships program, design and execute a program to attract and engage with venture capital firms, investors, accelerators, and other leading tech stack providers
  • Manages a wide range of partner relationship end-to-end, from initial scoping, to negotiations, launch, and ongoing engagement
  • Develop and maintain a network in the venture capital community
  • Nurture worldwide community of partners through events, content, newsletter and other touch points
  • Work closely with cross-functional team to support ongoing relationship with partners, including success, sales, marketing, product, comms, corporate development and, tech alliances
  • Implement necessary analytics to measure impact of the program
  • Develop assets to empower partners to position Zendesk platform as a must solution for their portfolio
  • Conduct portfolio review to ensure all startups from premium partner portfolio are set to success
  Requirements:
  • At least 5 years work experience in business development working in the venture capital and startup ecosystem
  • Strong project management skills and an ability to multitask without getting frazzled
  • Able to prepare, present, and revise budgets
  • Strong negotiation and marketing skills
  • Knowledge of the venture capital and startup market
  Who You Are:
  • Passionate about technology startup and the venture ecosystem
  • Has a strong network with the General Partner/Limited Partner/Founder community
  • Able to innovate in rapid cycles and test solutions to learn what works, then feed insights into a long-term foundation
  • Authentic relationship building skills and extremely self-motivated and success driven
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Presentation Designer - Sales and Success
  Zendesk is looking for a Presentation Designer to join our in-house Brand Team in San Francisco. Presentation Design is incredibly important at Zendesk. You’ll be responsible for creating the viral content that helps employees and customers understand our business.
  
  
  THE BIGGER PICTURE:
  This is a creative role in which you will work as a creative partner to the Sales and Success team. The ideal candidate is both conceptual and production minded, with an ability to get work done quickly while maintaining consistency and quality. You work well under pressure and can handle tight deadlines. But most importantly, we’re looking for someone who can spin gold from straw. In other words, someone with a sense of humor and an understanding of the Zendesk brand—and the ability to apply this to the most basic presentations.
  Your job is to take barebones decks and polish and strengthen them into a clear, robust representation of the speaker's content and the Zendesk Brand. The content will range from presentations riddled with charts and diagrams, to high level conceptual keynotes. You should possess the skills and magical powers to build a story from scratch, and turn these decks into works of high-powered business art.
  
  
  Note: Please submit your application with a portfolio or online work samples. If your work is on Dribbble or Behance, feel free to include those as well.
  
  
  THE DAY-TO-DAY:
  • Create presentations for Zendesk’s Sales and Enablement departments, with a focus on supporting Sales leadership
  • Elevate presentation content in terms of both design and narrative
  • Add conceptual thinking and a little brand flavor to presentations that are too dry
  • Help design and socialize Zendesk brand assets, including our internal presentation design templates
  • Work collaboratively with all presentation designers to support Zendesk executives presenting at conferences and large-scale internal events
  QUALIFICATIONS:
  • 3+ years experience with presentation design
  • A firm grasp of fundamental design principles: color, typography, layout, composition, hierarchy, etc.
  • Strong production design skills, specifically in data visualization and chart building
  • Up-to-date with all trends and developments in presentation design
  • Familiarity with presentation A/v set-ups, and experience collaborating with A/V teams at corporate events and conferences
  • Experience with all presentation software types (PPT, Keynote, Google Slides)
  • Well organized, with good time management skills and a self-starter attitude
  • Previous experience running your own design projects on the side is appreciated and respected
  • Up to 20% Travel (Global)
  CHARACTERISTICS WE LOOK FOR:
  • MINIMALISM: The mantra at Zendesk, all the way from Finance, Sales, HR, Engineering to Creative is "Beautifully Simple.” Our brand, product, and website should be just that. The designers we are looking for need to be able to execute a highly reduced, minimalist design style that is still über polished and shows the highest degree of attention to detail.
  • HUMOR: At Zendesk we have a pretty good sense of humor. We’re not afraid to laugh at ourselves.
  • CONSISTENCY: A lot of the work in our department is about maintaining high standards and keeping the brand consistent across all touch-points.
  • HONESTY: We constantly challenge our decisions and look at our work with a critical eye. We are not looking for someone to just follow orders—we want someone who will speak up when they see things that could be done better/differently.
  • INNOVATION: Nothing is set in stone. We always look to evolve and grow.
  • WITH THE PROGRAM: You should be excited and show interest in your craft when it comes to design. We’re looking for someone who actively follows all developments in the world of design.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Designer, Omnichannel
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work, and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we're looking for
  As a member of the design team, you will be working on projects on the Support product. You will be contributing to our vision for the expanded Zendesk product family – delivering best-in-class product experiences, while also ensuring that our products work together seamlessly.
  
  
  What you get to do every single day
  • You will lead design projects across the product lifecycle and multiple product launches – you will set the vision for the user experience and create the space for others to collaborate
  • You will work across multiple cross-functional teams, partnering Product Managers and Engineers on taking concepts from research to ideation to execution
  • You will present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle
  What you bring to the role
  • 5+ years of professional experience designing consumer or business SaaS applications
  • Ability to lead by example, and mentor others to deliver work
  • Capable of communicating and prototyping design concepts rapidly at all levels of resolution
  • A strong visual portfolio that showcases your work, provides detail of your role on projects, and shows examples of functional designs that you have developed from start to finish
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Digital Designer
  The Zendesk brand is a vital part of our company, and keeping it fresh is an important job. We take this job seriously, but approach our work with charm, humor, and a touch of weirdness.
  Our website is center-stage of the brand and the entire organization. We’re looking for a Senior Web Designer to fill a new and vital role on our team. You’ll not only help create new web page designs, but own the entire experience of zendesk.com. You’ll help us push the limits of what web design can do and should be.
  
  
  What you'll do:
  • Own and lead the design of zendesk.com
  • Report directly to our Art Director and work closely with the Brand Team, Web Team, engineers, and performance marketers
  • Work with data and analytics to inform design decisions
  • Design page layouts and interactions
  • Help define and strategize our web experiences
  • Organize and evolve our web kit
  • Present design solutions to partners, defend design decisions, and incorporate feedback
  What you bring:
  • Phenomenal taste and opinionated about web design
  • Strong portfolio that showcases your work, illustrating your involvement and how you've contributed to solving specific problems with functional designs
  • Well-versed in design principles, typography, layout, UX, UI, and interaction design
  • Comfortable adapting to and building on Zendesk’s brand and design systems
  • Proficient in Sketch, Creative Suite and prototyping tools (like InVision)
  • Capable of articulating design concepts
  • Excellent organizational, communication, and presentation skills
  • Can-do, positive, ready to work attitude
  • High degree of accuracy and attention to detail
  • A self-starter, someone who is dedicated to crafting and improving designs and processes
  • Up-to-date with all current design technologies/trends and developments
  • Knowledge of HTML, CSS, and Javascript is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Designer, Design Systems
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create—design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  A self-starting senior designer with an impeccable sense of beauty and craft, who will elevate our product’s aesthetics and usability. Your standards are pixel-perfect, with exceptional interaction design and an eye for accessibility, localization, and motion. Detail oriented, you see patterns in seemingly disparate situations. You’re in your happy place when you’re cranking away on components.
  
  
  In the face of ambiguity, you empathize and collaborate with end-users and stakeholders to create robust systems that are clear and elegant. You understand the value of taking time away from the artboard to focus on relationships and clearly communicate our design system to cross-functional partners. You appreciate the value of rigorous consistency coupled with the ability to remain flexible enough to accommodate critique and change—a Zendesk core value we call “humblident.”
  
  
  What you get to do every day:
  • Be a key player on a small-but-mighty team that makes an outsized impact
  • Fill out our product design system, “Garden,” elucidating element usage, patterns & anti-patterns, and visual layouts
  • Own components from start to ship to iteration—you know there is no “finish”
  • Document your design process and write documentation that helps designers get the most out of Garden
  • Pair with creative developers on Zendesk’s component system, where Garden patterns become working artifacts precision-engineered for web usage
  • Connect with global design, product, and engineering teams to establish UI pattern usage and best practice
  What you bring to the role:
  • Deep knowledge of modern, emerging web UI patterns and design tools
  • 5–7 years of professional experience designing consumer or SaaS applications
  • The ability to easily understand the ramifications of design decisions on a global level
  • Enthusiasm for collaborating with our global design and engineering teams
  • A keen eye for visual nuance coupled with an empathy for generating accessible UI
  • The ability to rationalize UI design choices, along with pragmatism when visual conflicts require alternative approaches
  • An understanding of web implementation technologies.
  • No coding required, but an ability to converse with developers about implementation details is essential
  • A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of precision component and system designs from inception through design delivery
  • Nice-to-haves: previous design systems expert
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer, UI Components
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create – design is an integral part of everyday life at Zendesk. As a product design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation, and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  A developer with an impeccable sense of craft, to help us fill out all aspects of our UI component library. Your standards are pixel-perfect, and your results are intuitive. At Zendesk you have the unique opportunity of joining the Creative Team where you’ll work closely with product designers to create the Design System paradise we call “Garden”. You appreciate the value of rigorous consistency coupled with the ability to remain flexible enough to accommodate critique and change — a Zendesk brand attribute we call “humblident.”
  
  
  What you get to do every day:
  • Be a key player on a small-but-mighty team that makes an outsized impact
  • Build out our shared UI component system, where common product design patterns become reusable artifacts precision-engineered for web usage
  • Connect with global design and engineering teams to identify and adopt common UI components
  • Take 100% ownership of projects from implementation to delivery and solutions consultation
  • Bring good vibes to the larger Creative team
  What you bring to the role:
  • Expertise with JavaScript, HTML, and CSS
  • Experience with JavaScript testing (unit and functional)
  • Superior working knowledge of modern React
  • Familiarity with popular React patterns and developer tools
  • Perpetual curiosity around emergent tools and technologies in the ever-evolving React ecosystem
  • Intense focus on quality and sweating the details
  • Full-stack development in one or a combination of Node.js-, Ruby-, or Python-based application frameworks
  • A desire to provide well-documented, easy-to-consume components to the engineering organization and an ability to think of APIs as contracts
  • A strong empathy for usability and visual design; practical, not elaborate
  • Familiarity with accessibility guidelines (WCAG 2.0) and implementation (when and when not to use WAI-ARIA)
  • Past contributions to open source
  • 5+ years professional experience
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  UX Content Strategist
  We’re looking for a UX Content Strategist dedicated to crafting clear, consistent, and inclusive user experiences. In this role, you’ll sit alongside product designers, brand writers, system designers, and user researchers. As a content strategist, you design the conversations people have with Zendesk products.
  Your day-to-day will vary but you’ll usually do a lot of design thinking, user testing, writing UI language, and maintaining our UX content standards. Content Strategy sits within Product Design and we have weekly writing and design critiques to make sure everyone is on the same page. You’ll also be the best of friends with the Localization, Engineering, and Product Management teams. Each content strategist handles UI writing for specific key products or experiences. We’ll determine the right fit for you once we get to know each other a bit better. Regardless of your focus, you will test language, think like a designer, and deliver highly-accessible user experiences, all while incorporating the charm of the Zendesk brand.
  
  
  What is content strategy like at Zendesk?
  
  
  At Zendesk, content strategists partner with teams across the company to plan, design, implement, and report on product experiences that uphold Zendesk’s business and brand goals. It’s phenomenal if you are familiar with design thinking and standard methodologies in UX, UI, and web content strategy. You’ll be happy on this team if you geek out about human language, interaction flows, Google algorithms, ideal phrases, and navigation nomenclature.
  
  
  Attributes we are looking for:
  
  
  Humor
  We have a sense of humor and can laugh at ourselves. We look for people who can do the same.
  
  
  Integrity
  We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
  
  
  Brand knowledge
  We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
  
  
  Beautiful simplicity
  Many B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.
  
  
  The day-to-day:
  • Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content
  • Maintain and help evolve content standards, standard methodologies, guidelines, principles, and taxonomies for various audiences and initiatives
  • Partner with UX researchers, product designers, and product managers to build products that have clear, consistent, and inclusive product language
  • Partner with our Design Systems team to design inclusive content for our products including microcopy, interaction flows, error messages, notifications, and in-product messaging
  • Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience
  • Work with a global lens to deliver consistent content experiences across the product ecosystem
  • Work with product marketers to refine product messaging and extract benefits from lists of features
  • Support user growth and development by implementing UX best practices
  • Document and track content strategy’s impact on product development, business objectives, and the end user experience
  Requirements:
  • 3+ years of experience writing digital content
  • 3+ years focused on UI content strategy
  • Experience managing and mentoring writers or content strategists either directly or indirectly
  • Demonstrated understanding of user experience and design thinking
  • Strong editing and proofreading skills
  • Strong eye for product design standard methodologies
  • Proven ability to adapt writing style to match a company’s brand voice
  • An established track record in designing and managing successful UI content strategy projects from start to finish
  • Strong project management skills and experience working successfully with cross-functional teams
  • Experience writing about B2B cloud technologies is strongly preferred
  • Bachelor’s degree
  • Experience working in or with customer service teams is a plus
  • Experience with graphic production, Sketch, Abstract, Photoshop, Google Analytics, HTML, is a huge plus
  Preferred Qualifications:
  • Experience with writing for both consumer and enterprise software
  • Experience working on a global, multi-language product
  • Has expressed a point-of-view through writing or speaking on topics related to UX or content strategy
  • Interest in helping Zendesk customers through creating effective product experiences
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Advocacy
  Enterprise Support Services Architect
  Zendesk is looking for an Enterprise Support Services Architect to work side-by-side with our Sales team to ensure our 136,000+ customers have the right-sized support for their growth, scale, and complexity. This will be the first person in this role, dedicated specifically to the Customer Advocacy side of Zendesk’s business, and requires a great deal of flexibility and strong sense for innovation. Today, Zendesk has two distinct offerings in the space; one designed for Mid-market businesses and the second aimed firmly at our Enterprise customer base - you will be enabling our Sales team to sell both of the offerings. 
  
  
  
  
  A window into what types of things you’ll tackle in this role:
  • Drive sales enablement and architecting for our Enterprise support offerings, an industry-leading product set that will directly impact our customer’s experience, CSAT, and preventing churn with a real impact on the bottom line 
  • Identify prospects for each of the paid support offerings and work with sales to ensure we’re positioning them on all relevant deals 
  • Be able to articulate the vision behind Zendesk’s paid offerings and recommend the right support treatment to a wide audience 
  • Work with internal stakeholders to drive enablement for the Sales and Success teams 
  • Work with marketing to help brainstorm and execute on external marketing collateral, promotions, and campaigns 
  • Help drive the roadmap and execution for our support offerings 
  • Become a subject matter expert on the various Customer Advocacy and broader Customer Experience offerings and how they translate to real outcomes for our customers 
  • Assist Sales in scoping the support requirements for new and existing customers 
  
  
  Background that would be helpful:
  • Demonstrated experience working with mid-market and enterprise customers in a Sales capacity from managers to executives 
  • Time spent building or part of a differentiated service offering team, ideally within the customer service space 
  • Experience managing a pipeline from early stage prospecting to late stage closing activities - this is a role focused on the whole lifecycle of a customer from new business through renewals 
  • Experience working at a SaaS or technical company with a high-rate of growth across the business 
  • Experience working in collaboration with and through Sales and Success teams 
  • Domestic travel as needed to customer sites 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager - Co-Sourcing
  In this role you'll have the opportunity to own and maintain the vendor relationship with our co-sourcing vendor(s). You will ensure that our partners meet their commitments to us and that we provide the support they need to do so. You will be the key liaison between our Advocacy team and our co-sourcing vendor.
  
  
  Other Responsibilities Include:
  • Ensure the culture of the partnership stays true to our company objectives
  • Lead the communications strategy and execution to enable best in class partnership of the future
  • Drive continuous improvement by leveraging the partnership and contractual mutually beneficial language
  • Lead efforts to innovate beyond traditional partnership protocols
  • Lead strategic vision to align with company roadmap
  • Lead and actively manage vendor performance management, getting the best quality outcomes possible by identifying and addressing root cause performance gaps
  • Strong proven capability in contract comprehension and negotiation
  • Collaborate with vendor site leadership, QA, workforce management (WFM) and training to rapidly roll out changes as necessary
  • Work with WFM team to monitor KPIs against envisioned state and communicate/adjust where necessary
  • Quickly respond to and address any vendor needs, from tech issues and staffing requirements to operations support and reporting
  • Facilitate business reviews, QA calibrations, and workforce management syncs
  • Spend time on the ground being the eyes and ears at our partner sites
  • Partner with Finance to track savings and cost avoidance and participate in financial planning and forecasting
  • Develop and implement new business processes and initiatives as part of the Advocacy team
  Who You Are:
  • Minimum 3+ years of call/contact center leadership experience
  • Two + years in an operational and/or leadership role (Vendor Management, Site Management, QA, Training, Workforce Management, Program Management, etc)
  • Independent and work well with little-to-no direction: No micro-management here. You're capable of planning ahead and anticipating issues before they occur - making executive decisions when needed comes as second nature to you
  • Keen eye for detail, sound financial knowledge, data analytical skills, communication and problem solving
  • Excellent communication skills - capable of communicating comfortably with all levels of seniority
  • Experience troubleshooting technology bugs, monitoring real-time dashboards, facilitating with QA & training, and collaborating on a product roadmap - all in the course of a few hours
  • Creative and have learned to be innovative vs. reactive if it’s not clear how to tackle a problem. The best approach to you is to dive in instead of shying away
  • Able to connect and communicate with a wide range of people and teams and can provide clear directions and expectations to teams hundreds of miles away
  • A "Let’s get this done!" attitude, you aren't bothered when issues dangle without resolution. Do you get a sense of happiness from seeking out a problem and pushing until it’s fixed?
  • Able to travel up to 50% of the time, including international travel
  • You have an awesome sense of humor
  • Experience working in an outsourced call center and co-employment considerations preferred
  • Bachelor’s Degree preferred
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  고객 성공
  Customer Success Consultant
  Our Customer Success team advises and guides our wide array of enterprise customers as they map to a broad spectrum of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
   
  Customer Success Consultants align to a portfolio of customers within a specific region and are responsible for minimizing churn/contraction risk while driving production adoption. You do this through proactively engaging with customers at specific points in their lifecycle with Zendesk; providing them experiences based on where their Customer Support maturity aligns within the broader spectrum. Alongside your teammates, you ensure that customers are seeing results from Zendesk and will continue their partnership.
  
  
  Responsibilities:
  • Actively manage a book of business to minimize churn and contraction, by providing technical and business value
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Partner with the sales team in your region to understand where at-risk customers exist and formulate a plan to mitigate churn/contraction
  • Conduct virtual and onsite meetings according to Customer Success methodology to get results, product adoption and ensure retention
  • Maintain a high level of integrity, empathy, and business insight across multiple customers at one time, connecting trends and themes as you go
  • Enjoy problem solving to understand the gaps in a user’s complex workflow and provide recommendations
  • Simultaneously prioritize for the best customer experience and while also staying keenly aware of the customer’s overall health and likelihood to renew
  • Proactively partner with customers along the lifecycle to share recommendations aligned to short term goals and long terms goals thru Configuration Reviews and Strategic Account Reviews
  • Have excellent presentation skills to keep customers engaged in virtual or onsite settings
  • Have worked with the Zendesk product suite, or a comparable Customer Support system
  Characteristics
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to improve our customer’s experience
  • Thrives in a dynamic environment and works actively to learn and optimize skills to succeed
  • Proven ability to develop relationships quickly
  • Ability to manage several customers at different milestones in their lifecycle with Zendesk
  Required Skills/Experience:
  • Bachelor’s Degree
  • 3+ years of experience managing a portfolio of customers and impacting churn/contraction
  • Deep understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Director Level contacts with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Passionate about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without getting frazzled
  • Dedication to building a world-class, enterprise-class global customer experience together
  • Willing and able to travel domestically up to 25%
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Success Executive (San Francisco)
  As a member of our Customer Success team you will advise and guide our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) - genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers - passionate about working with large enterprises to make Zendesk the common thread that transforms their business.
  
  
  Responsibilities:
  • Collaborate with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk to ensure our customers are getting the return on investment out of the Zendesk platform
  • Work with our awesome Sales Executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  Relevant Backgrounds (bonus if you have both!):
  • Experience managing an Enterprise book of business or related experience caring for and advising a set of customers or clients
  • Experience leading a world-class customer care team and driving strategic initiatives for a global Contact Center
  Requirements:
  • You are passionate about technology with proven technical aptitude; experience at a technology company or relevant consultancy ideal; ability to articulate Zendesk feature set and translate to business value for the customer
  • Passionate about how customer service can transform a business is a requirement - really
  • You have a love for collaboration and dedication to building a world-class, enterprise-class global customer experience together
  • Knowledge of common Customer Experience solutions (including but not limited to WFM, Messaging, QA, etc)
  • Experience with Zendesk or similar platforms (Salesforce, ServiceNow, BI tools a HUGE plus)
  • Consulting background and professional project management experience
  • Empathy and a unique ability to understand customer needs
  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • 8+ years of relevant experience
  • Willingness to travel up to 25%
  • Bachelors of Arts OR Bachelor of Science degree
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant, Chief Customer Officer
  Zendesk is looking for a highly organized Executive Assistant to our Chief Customer Officer, who oversees Customer Experience (CX) at Zendesk. The CX teams that report to the CCO are Customer Success, Customer Advocacy, and Professional Services.
  
  
  Working closely with the CCO every day and the Business Operations team that supports the CCO, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require her attention. You have excellent verbal, written and organizational skills. You have a consistent track record of success in supporting a C-level executive in a fast-paced, dynamic work environment. You are high energy with a fun-loving, empathic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency.
  
  
  This role will report into the Business Operations team and as such, will be exposed to wider business context, be part of a tight-knit team and learn adjacent skills to run special projects for the CCO and team.
  
  
  
  
  Responsibilities:
  • Maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CCO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize CX management, all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel and expenses for the CCO in a proactive, fiscally alert manner
  • Assist in coordination for various CX events such as Relate, our global user conference
  • Ensure and maintain confidentiality of all appropriate communications and documents
  • Organize and update the CCO’s files (hard-copy and electronic) as needed
  • Manage CCO’s ad-hoc projects (community service programs, etc)
  • Support the CX leadership team as needed on projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with the Office of the CEO and other functions to manage customer executive visits to San Francisco
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Business Operations & EA team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred
  • 2+ years of proven success supporting a C-level executive in a dynamic and growing environment
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment
  • Highly professional, organized and attention to detail
  • Handle sensitive and confidential information
  • Incredible time management skills and able to handle multiple competing priorities and to constantly re-prioritize
  • Need to be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Excellent project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree preferred
  #LI-KS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software.
  
  
  The Sell team is a small and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Principal Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations
  • Be on the cutting edge with Sell’s largest and most strategic customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy
  • Oversee customer training and change management plans
  • Lead customer Steering Committee and Stakeholder meetings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements
  • 7+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager
  • Strong understanding of CRM and Sales Automation technologies
  • Previous experience working in Technology. Preference is given to business application software
  • Deep passion for driving value to customers
  • Experience directing cross-functional Customer teams
  Bonus Points
  • Previous Sales or technology Professional Services/ Implementation experience
  • MBA
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Services Consultant (Zendesk-Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly hardworking team within Zendesk. Everyone at Zendesk has the opportunity to make a huge impact on the productivity of millions. Zendesk-Sell is an amazing place to work for ambitious and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  A Rockstar Team!
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We currently have a strong team of experienced and dedicated service consultants. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your manager, Karisa, will be there to provide guidance, feedback, and support. She’s not into micromanagement, so expect independence in your work and be willing to let her know when you need help. She’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk. 
  
  
  Why become a Principal Services Consultant at Zendesk-Sell?!
  Not only do you get to be a part of a great team doing great things, but you will also be involved in groundbreaking leading programs with Sell’s largest customers, work with the small and ambitious Sell team operating within Zendesk's larger offering and offer real ownership of your projects and real influence in our Customer Success organization.
  
  
  What cool stuff do I get to do?!
  I am glad you asked! You will lead the end to end implementation for enterprise, our largest and most strategic customers, including global or complex technical integration solution delivery. You will also work to determine business solutions for sales organizations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships and take customer goals and presenting attainable project plans.
  
  
  You will build understanding and analyze sales business requirements to determine Zendesk Sell solution design, work with and create/ maintain customer relationship from Administrators, Program Managers, Sales Operations, Sales Leadership & CEOs, supervising change-management and 3rd party integrations.
  
  
  Most importantly, you will develop and lead long term relationships with customers and develop an understanding of the overall customer system landscape which will lead to the successfully running the strategy for integration and custom solution delivery, including working with engineering team to scope and define technical requirements of project as necessary. Preparing standard, and custom training via webinars and/or classroom methods, provide reports post implementation to ensure adoption, satisfaction, and return on investment all while traveling regionally and globally between 10% and 40%.
  
  
  Whoa, this all sounds so great! What do I bring to the table?! 
  Another great question! We have found that the most successful individuals in this position bring:
  - BA/BS degree in a technical or business oriented field
  - 7+ years of experience in enterprise SaaS/software implementations, Account Management, Sales or other relevant business consulting
  - Advanced project management skills and strong functional requirements gathering skills
  - Experience with scoping and leading technical / integration solution delivery
  - Extraordinary customer presence and presentation skills; experience in speaking with C-level executives
  - Shown ability to lead, and develop a team oriented environment
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Customer Account Manager (Zendesk Sell, formerly Base)
  About Zendesk Sell
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions. Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software. The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Senior Customer Account Manager at Zendesk Sell?
  • You will own your customer portfolio consisting of the world’s most progressive sales organizations.
  • Be on the cutting edge with Sell’s largest customers
  • Work with the small and ambitious Sell team part of the wider Zendesk team
  Responsibilities:
  • Ownership of your customer portfolio of some of the largest and most strategic customers. You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategy
  • Build comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements:
  • 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology. Preference is given to business application software.
  • Deep passion for driving value to the customer.
  Bonus Points:
  • Previous sales experience.
  • MBA.
  #LI-GS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Data & Analytics
  Manager, Customer Analytics
  This position is part of the Enterprise Data & Analytics (ED&A) team, a high-performing group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  
  
  The Manager, Customer Analytics role is responsible for supporting our business partners in the Customer Experience (CX) organization with analytics and insights related to the customer lifecycle and touch points at various points along the way. This role is new and will require significant investment around defining the role within the organization as well as within the ED&A team. This role will manage two analysts that will be working on two areas: Customer Lifecycle and Customer Health. You will be the main point of contact for strategic CX projects such as defining the optimal multi-product experience, measuring and tracking the results of data-driven engagements and usage-triggered flows, and providing analysis and recommendations related to renewal processes.
  
  
  Responsibilities:
  • Manage two analysts that will focus on different but overlapping areas of work, namely, Customer Lifecycle and Customer Health
  • Customer Lifecycle: Provide insights to capture lost renewal/upsell opportunities, minimize churn/contraction risks, and identify upsell / cross-sell opportunities
  • Customer Health: Provide analytical support to identify use cases, enable adoption and measure accuracy of Customer Health Index (CHI) scores derived from ML models built by our Data Science team
  • Navigate the unstructured and undefined data infrastructure to join together relevant data from multiple sources in a way that sheds light on customer behaviors and interactions
  • Support our Enablement team to build a more robust data foundation around the customer rather than around individual transactions/events
  • Build strong relationships with internal stakeholders across multiple functional areas to deliver holistic customer insights, including leveraging the knowledge of subject matter experts on product engagement, support experience, sales/success engagements, marketing touch points, etc.
  • Track, prioritize, and project manage projects and requests that is informed by leadership guidance and potential ROI
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science; MBA preferred
  • MINIMUM of 8+ years experience in Business/Operations/Product Analytics
  • Previous people management experienceAdvanced SQL skills a must
  • Familiarity with BigQuery and data visualization tools a plus
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and thrives in ambiguous, fast-paced environments
  • Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Zendesk to take action and radically improves the experience of our customers.
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value.
  • Using data to do this over and over at scale for a demonstrable impact.
  • Interested in building advanced data skills, particularly in machine-learning and big-data.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Analyst, Customer Experience
  This position is part of the Enterprise Data & Analytics team, a high-performing group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  The Sr Analyst, Customer Experience role is responsible for supporting our business partners in the Customer Experience (CX) organization with analytics and insights related to the customer lifecycle and touch points at various points along the way. This role is also focused on navigating the unstructured and undefined data infrastructure to join together relevant data from multiple sources in a way that sheds light on customer behaviors and interactions. You will be the lead analyst on strategic projects such as defining the optimal multi-product experience, measuring and tracking the results of data-driven engagements and usage-triggered flows, and providing analysis and recommendations related to renewal processes.
  
  
  Responsibilities:
  • Provide analyses and insights that inform biggest areas of opportunity to optimize customer acquisition and retention
  • Design, measure and track the results of specific business actions such as marketing campaign, Success outreach, etc. through various testing approaches e.g. A/B experiment
  • Analyze customer data from any and all sources to identify leading indicators and signals related to key points in the customer lifecycle such as onboarding, renewal, cross-sell expansion
  • Support our Enablement team to build a more robust data foundation around the customer rather than around individual transactions/events
  • Design, build, and manage any necessary reports and dashboards to enable CX and GTM teams to gain the right level of visibility to understand our customer base and customer lifecycle by cohort/persona/etc.
  • Build strong relationships with internal stakeholders across multiple functional areas to deliver holistic customer insights
  • Track, prioritize, and project manage projects and requests that is informed by leadership guidance and potential ROI
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 5+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills a must
  • Familiarity with BigQuery and data visualization tools a plus
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and thrives in ambiguous, fast-paced environments
  • Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs across many different business units, each with their own perspectives on our customer experience.
  • A seeker of insight, who is driven to use data that, presented in the right way at the right time, allows Zendesk to take action and radically improves the experience of our customers.
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value.
  • Using data to do this over and over at scale for a demonstrable impact. Interested in building advanced data skills, particularly in machine-learning and big-data.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Analyst, Customer Health
  This position is part of the Enterprise Data & Analytics team, a high-performance group chartered with delivering a beautifully simple analytics foundation. Our service allows Zendesk to scale to a $1 Billion and beyond. Our team focuses on building and maintaining a data platform, easy-to-consume curated datasets, and the muscle to deliver insights for the entire company to make data-driven decisions.
  
  
  As the Sr Analyst, Customer Health you are responsible for supporting our business partners in the GTM organization with providing analytics and insights that measure the health of customers. In this role you will perform analyses and build solutions that help a variety of teams. This includes helping Retention Marketing and Customer Success understand what types of customers are at high risk of churning, and Sales and Growth Marketing understand which customers have high likelihood of upgrading to a higher plan.
  
  
  You will also ensure that the outputs of existing and future machine learning models built by our data scientists are meaningful and consumable for Sales, Marketing and Success. You will provide insights to data scientists that informs model building or retraining, validating model outputs. This enables business partners to understand and use model outputs, and provide insights derived from model outputs. As the bridge between data-savvy and customer-savvy teams, you are capable of speaking both languages and facilitating partnership across groups with different priorities.
  
  
  Responsibilities:
  • You will deliver insights, tools and solutions that ensures that Marketing, Sales and Success are targeting and contacting the right customers
  • Analyze customer data from product warehouses, Success programs, Support, Finance, and Sales ops. You will partner with customer-savvy business leaders and their teams to identify the signals of health and the current deficiencies
  • Support our Enterprise Data science team to help them develop the best models possible that address our most challenging and critical customer issues
  • Design, build, and manage the necessary reports and dashboards to deliver the customer success and marketing teams with the data they need to consume model output
  • Broker data discussions across various business units, where each may have a different set of signals and/or visions of customer health. Work always to find the simplest solution that will serve customers the best, and be willing to set aside perfection when it doesn’t best serve us
  • Support GTM business teams with ad-hoc data delving that will substantiate or disprove health-related hunches, and craft work-lists of at-risk customers to drive high-urgency solutions
  • Use customer data, cross-referenced against customer success programs, to identify whether (and how much) our models are properly classifying our customers. Queue-up data to both celebrate our success, and learn from our gaps and deficiencies
  • Track, prioritize, and project manage any additional reporting/data based projects
  Requirements:
  • BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science
  • MINIMUM of 5+ years experience in Business/Operations/Product Analytics
  • Advanced SQL skills. Familiar with BigQuery and data visualization tools
  • Previous experience in Sales Operations, Marketing Operations, Customer Success/Customer Operations preferred (within software/SaaS industry a plus)
  • Self-motivated and driven by the purpose outlined above. Eager to be a leader at Zendesk in understanding what customer health means, and willing to go deep and learn from co-workers and other CX companies about this aspect of the industry
  • You produce on-time and quality data deliverables, with a knack for visualization and/or process design enabling the recipient to achieve their business objective quickly (and enjoyably!)
  • You possess a well-established personal processes to handle multiple requests from varied partners. You maintain clear priorities, adjust when needed, and are enthusiastic throughout the process
  • You have strong communication skills, both written and oral. You also have the ability to listen and understand root needs across various business units, each with their own perspectives on our customer experience
  • You are a seeker of insight, who is driven to use data that allows the business to take action and radically improve customer experience
  • A proficient data visualizer and empathetic listener, who can design solutions (e.g. reports, dashboards) that significantly improve business in spite of the inevitable issues with data availability, format, quality, source, etc.
  • Deeply passionate about customer health; shares our urgency to find those who aren’t getting as much out of Zendesk or are obscured from us, and tee-them-up in a way that enables the rest of the company to help drive business and technical value. Using data to do this over and over at scale for a demonstrable impact
  • Interested in building advanced data skills, particularly in machine-learning and big-data
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  Director of Product, Payments
  At Zendesk, we are obsessed with building products that provide beautifully simple user experiences. Our payments organization is focused on making it simple and transparent for our customers to understand, buy and manage our products & their subscriptions. Payments and our customer’s buying experience is central to creating trust which is why we consider it as a core and strategic part of our business. Payment organization at Zendesk has teams that build our core platform, shopping cart for our customers and internal applications to maximize revenue operations efficiency and sales productivity. We are looking for a product director with extensive experience in payments space who loves the “plumbing” of payments (subscription, pricing models, accounting, revenue recognition, CRM systems) and is skilled at building simple, delightful and transparent shopping cart that customers trust. If that person sounds like you, we would love to meet!
  
  
  What you will be doing:
  • Develop a deep understanding of our customers’ buying needs and our current payments architecture & operational workflows that enable the buying experience at Zendesk
  • Team up to define the vision and strategy for payments & e-commerce experience at Zendesk to simplify buying and maximize revenue, operational efficiency, sales productivity, compliance & trust
  • Partner with our executives and leaders across the organization in sales, marketing, finance, product, design, and engineering to drive innovation in the payments product roadmap and execute on it
  • Collaborate with engineering and IT to develop and execute a strategy to reduce the time to go to market and enable a faster & seamless integration of new acquisitions into our payments platform
  • Build, lead by example, and mentor a team of talented and ambitious product managers
  What you bring to this role:
  • 8+ years of experience in product management building products in payments, billing, FinTech space with 3+ years of experience hiring, leading & mentoring product managers
  • Obsessed with providing beautifully simple user experiences
  • Business experience defining pricing and packaging and e-commerce optimizations
  • Have a good understanding of industry standard Quote to Cash (Q2C / QTC) processes, SaaS/ subscription management processes with a focus on enterprise-grade billing solutions
  • Strong technical background with a platform first mentality, working knowledge of web services, API design etc and interest in systems & operations design
  • Experience working with global payment methods, subscription CRM/billing platform providers and influencing their roadmaps
  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details
  • Ability to create partnerships across the entire organization and collaborate with a wide variety of stakeholders from engineers to executives
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead (Relational Storage)
  Zendesk is looking for an experienced Engineering Team Lead to join our team of storage infrastructure  engineers. If you are a seasoned engineering leader, with a passion for making data driven decisions, observable systems, and you have experience in delivering scalable storage infrastructure to an engineering org with diverse goals we want to talk to you!
  
  
  You will utilize both your leadership and your technical expertise to guide and enable the teams of hardworking engineers.  As a leader of the storage foundation team you’ll ensure that the team is shipping architecturally-sound software at a regular cadence and enabling the roadmaps, success, and velocity of engineering teams across the company by building internal service platforms, automation, and self-healing systems.
  
  
  What you get to do every day:
  • Recruit, onboard and retain talented software engineers
  • Provide the team with career mentorship and regular guidance
  • Influence sound architectural decisions for storage infrastructure at Zendesk, balanced by the reality of our business strategy and needs
  • Keep the team up to date on important engineering, business decisions, and the goals
  • Participate in all phases of the software lifecycle including being a principal collaborator with product managers, security and compliance, and engineering leaders to define product specifications
  • Create the processes that are right for your team, and make sure they’re followed.
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Proactively seeking out and help engineering teams to achieve their goals as well as looking towards the future to find opportunities to improve infrastructure and code
  • Work in a dynamic, agile team where standard methodologies for delivering excellence and high availability software is everything
  What you bring to the role:
  • A minimum of 5 years of progressive experience in software development including time building infrastructure and services in a  SaaS environment
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers on your team
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Golang, Java, Ruby, and Python)
  • Experience decomposing monolithic datastores for service oriented architectures
  • Experience building datastore automation, self-healing systems, and architecting storage systems with high reliability
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Strong skills in instrumenting datastore observability and performance tuning (relational storage systems ideal)Verifiable contributions to open source software are a plus
  • Possesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Understanding of usage analysis, resource consumption, cost analysis
  • Systematic problem solving approach, coupled with a strong sense of ownership and drive
  • Strong understanding of AWS (or another cloud provider) products and services
  • Great communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead, Foundation Analytics
  At Zendesk we create software for better customer relationships. Empowering organisations to improve customer engagement and better understand their customers. Headquartered out of San Francisco and with more than 110,000 organisations in 150 countries using Zendesk products, we serve more than a billion users all over the globe. Learn more atwww.zendesk.com.
  
  
  As Zendesk has grown over the past ten years, we have continued to innovate and expand our product suite. We are looking for a talented Team Lead to join the Zendesk Data team and help us build the next generation of data foundation systems & products! The Zendesk data team is responsible for implementing a globally distributed reporting and analytics infrastructure.  We provide the foundation for analytics, machine learning and we work closing with data product teams.
  
  
  As a Team Lead, you will be responsible for managing a small and growing team.  You are responsible for hiring future talented data engineers, managing your team’s health and meeting regularly 1 on 1 to mentor and coach your direct reports. You will lead and guide the team to build and design future data systems, identifying scaling issues early and architecting solutions around them, negotiating on product features to avoid problems, and proactively advocating and educating colleagues in good software engineering practices.
  
  
  What you get to do every day:
  • Create an environment that is conducive to happy and productive work for your team
  • Support your team members in their individual goals - technical, career and personal
  • Work closely with a cross-functional team to shape the future of the product
  • Participate in all phases of the software lifecycle, from design to delivery
  • Help your team to continuously improving productivity
  • Contribute to technical discussions when needed
  What you bring to the role:
  • 8+ years of data engineering experience with very large datasets
  • 1+ years managing and leading software engineering teams
  • Good understanding of Hadoop, MapReduce, Spark and SQL
  • Enthusiasm for solving tough data platform problems and data driven product
  • A background in shipping high-quality data products
  • Great communication and collaboration skills
  • A passion for sustaining a healthy and effective work environment
  • A team first mentality
  Nice to haves:
  • Experience building Machine Learning powered products
  • Experience with Ruby, Python, Scala or Javascript
  • Experience building data intensive applications
  • Working at really big (think global!) scale
  • Commercial AWS knowledge
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Architect
  As a result of increased growth in our products and engineering organization, we are now seeking an Enterprise Architect to join our team. With more than 700 engineers working across a diverse cross-section of the Zendesk technology platform and product offering, there’s plenty of interesting challenges to tackle!
  
  
  You’ll enjoy working on web applications at global scale, upskilling teams and helping our efforts to find product-market fit. You’ll work in close partnership with our Product and Engineering management to create measurable value for the customer, whether at the UX, performance or scalability level.
  
  
  You will also take a key role in representing the Zendesk engineering team on the global stage within our technical leadership community.  You’ll help guide technology choices across all aspects of Zendesk’s development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience. While you won’t have direct reports, there’ll be ongoing opportunities to mentor across the wider Engineering team working with technical leaders at all levels.
  
  
  What you get to do every day:
  • Work with our Operations, Security, and Product Management teams to design and deliver high-quality products that exceed expectations.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede the execution of plans. Work with Product Engineering teams to formulate creative solutions for tackling these issues before they become bottlenecks.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk.
  • Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Provide expertise, influence, advice and mentorship to engineers at all levels. Support and develop technical leadership capabilities across our rapidly growing Engineering cohort.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Actively contribute to the development of agreed standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with a high data volume, globally available, web application.
  • Experience with Ruby, Golang, AWS, or GCP (Google Cloud Platform) plus experience of Agile methodologies.
  • You'll embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you’ll be a champion of collaboration and effective teamwork.
  • You'll be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions. You’ll also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions.
  • You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  • A dedication to continual self-development.
  Perks include a competitive salary package as well as stock, comprehensive (family) health insurance, a fully stocked kitchen and nordic-chic offices around the globe! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Frontend Software Engineer, Sunshine
  Welcome to the Sunshine Engineering team - your next job
   
  We are building Sunshine (zendesk.com/sunshine), Zendesk’s developer-first CRM platform. This is a very high impact role, and you’ll be a part of building an entire platform from the ground up.
   
  We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud (GCP, AWS), APIs, frontend performance and embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other.
   
  We are looking for an experienced frontend developer to join us and to build the front end portion of our product. Your knowledge and experience of the modern web frontend stack will be a critical addition to the team!
  
  
  What you get to do:
  - Be a part of a larger team that is building a product from the ground up that will impact the entire Zendesk product suite, but comfortable being a part of a small but rapidly growing team.
  - Work side by side with your team to shape the APIs you will be consuming.
  - Share your knowledge of frontend technologies with the rest of the team
  - Collaborate closely with our embedded designer to turn mockups into reality.
  - Deliver enterprise grade software and experience some of the challenges presented working at a global scale.
  - Participate in all phases of the software lifecycle including discovery, prototyping, technical design, defining scope with Product Managers, implementation, testing and rollout.
  - Champion best practices, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
  
  
  You should have some of these skills:  
  - Self-driven, detail oriented, diplomatic – you can keep all things moving while delivering great work
  - Hands-on experience and shipped products using web front end development technologies (React / Ember / Angular or equivalent)
  - Strong knowledge of HTML, DOM, CSS, CSS preprocessors / SASS, CDNs, browser cache expiry/cookie domains, asset versioning
  - Experience debugging and improving frontend page render performance
  - Strong knowledge of JS, including ES6 and upcoming features in ES2017
  - Git & Github experience, comfortable handling complex merges with frequent regularity.
  - Experience with some of these tools:  for testing and deployment browser automation tools (Selenium / PhantomJS), task runner systems (Grunt / Gulp), package management systems (Browserify).
  - Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop, Illustrator and Sketch.
  - Exposure to and experience with server-side languages (Ruby / Node.js / Golang or equivalent).
  - Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment and operational issues.
  - A college degree or a good reason for not having one.
   
  This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills. If the role interests you and you'd like to work with the Sunshine engineering team then please apply!
  
  
  Attributes we're looking for:
   
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
   
  Honesty
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
   
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
   
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization. 
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Group Technical Product Manager, Infrastructure
  We have recently combined our Operations and Infrastructure Engineering teams into a new Foundation Engineering team who are responsible for building and maintaining the platform upon which Zendesk Engineers build products for our customers.
  
  
  With over 500 engineers at Zendesk and 100 on the Foundation team, we are at the point where we need a Product Management function within the team to ensure that we’re building the things that are most valuable to our “customers” (the engineers at Zendesk). Currently much of the PM function for the Foundation team lies with our technical architects and engineering managers. Your job will be to help augment them in this area, and dive deep with 1-2 teams.  You will be partnering with Zendesk GM and partners to ensure Foundation team projects and technology roadmaps are aligned with the business needs. You will ensure Zendesk engineering teams are using existing Foundation team tooling and infrastructure effectively and building scalable long term technology architecture.
  
  
  A big focus for this role will be helping to guide the Foundation team’s transition from a request-based interaction model with the rest of the organization to a truly self-service model. We envision a future where the Foundation team is responsible for building infrastructure, then allowing any engineer in the company to make changes via the tools/products (APIs/Interfaces/SDKs) we provide. In a few years we anticipate there will be more than 1,000 engineers at Zendesk, and we need to become more efficient to ensure we’re not blocking teams from building phenomenal products for our customers.
  
  
  The Foundation engineering team is made up of the following teams:
  - Cloud
  - Edge
  - Compute
  - Storage
  - Analytics
  - Data Center & Network
  
  
  You will find yourself regularly:
  • Listening & engaging with our global engineering team and key partners (GM, Product Managers and technical leaders) to ensure that we’re always focused on delivering the most value to the business.
  • Conducting research into existing and potential future solutions.
  • Working through deeply technical problems and distilling them into requirements.
  • Aligning with the corporate and team strategies to develop both short and long-term roadmaps based on customer feedback and data.
  • Working with engineering managers to make the right prioritization decisions.
  • Taking engineering managers and engineers along for the journey as your conduct research and capture feedback.
  • Communicating direction and progress to the broader organization.
  • Directing the creation and maintenance of documentation, guides, and tutorials.
  • Working with a team of passionate technically minded individuals.
  You can demonstrate:
  • 3+ years working as a Product Manager, Technical Program Manager or equivalent capacity on infrastructure focused products.
  • 4+ years of Software Engineering or Systems Engineering experience.
  • Experience in building or managing systems software components like data storage and caching systems.
  • Experience working with a globally distributed team.
  • Strong communication skills, both written and oral, and an ability to listen and understand root needs.
  • Experience developing products with a focus on reliability, scalability, and interoperability.
  • An understanding of systems thinking and an ability to anticipate and plan for failure.
  • An ability to travel quarterly to work with the global teams.
  • Natural leadership. You know how to influence people to get things done across any job function. People love working with you.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Manager, Disaster Recovery (Production Engineering)
  
  
  We are looking for a disaster recovery leader to join our Production Engineering team in our San Francisco headquarters. In this high impact role you will have the responsibility of maturing the Disaster Recovery Program at Zendesk and ensure our technology platform, products and teams are prepared to effectively sustain and respond to high impacting events.
  You will work hand-in-hand with global teams across Engineering and Product, as well as, other strategic partners such as Customer Advocacy & Success, Security, Compliance, and Internal Audit.
  
  
  We are seeking an individual who has a deep understanding of industry accepted cloud based disaster recovery methodology, phases of organizational-readiness, and experience with various strategies and tools, the capability to look across the enterprise and integrate key information from various problem management initiatives, and a keen ability to rally partners and enthusiastically problem-solve.
  
  
  If you have a passion for building creative and high performing recovery strategies, can organize and drive groups toward common goals in a productive way, and are excited to take the Disaster Recovery Program to the next level we want to hear from you.
  
  
  What You'll do:
  • Take ownership of the existing DR materials and roadmap, and identify improvements and changes to complement what is already in place
  • Evaluate the current program and adjust roadmap as appropriate
  • Strategically grow the Disaster Recovery team to support global program efforts
  • Evaluate and make decisions around certifications such as ISO 22301
  • Schedule and Execute on a regular cadence of risk evaluation, Business Impact Analysis, Disaster Recovery Plan and other process updates
  • Schedule and lead regular table-top, scenario, and full interruption test events
  • Regularly meet with product engineering teams to partner with them in documentation, evaluation, and gap analysis for both new and existing plans
  • Identify the best technologies to assist in managing and tracking program data and status
  • Coordinate with the Incident Management team to contribute to existing incident response and escalation processes
  • Provide leadership during declared events
  • Identify and implement employee training and awareness activities
  • Stay on top of the latest Zendesk product offerings and architecture
  • Define and report on program metrics
  • Complete or comply with audit requests, provide information and reporting for monthly operational review as needed for senior management
  • Work with various teams to provide and support information requests from prospects and customers
  What you bring to the role:
  • BS/BA in meaningful field and 5-10 years of directly related experience in a SaaS or hosted application service provider environment
  • Expert knowledge of Business Continuity and Disaster Recovery terms and practice
  • Experience developing risk profiles, leading team through BIA interviews, and establishing usable written DR documentation
  • Experience with environments built on Amazon Web Services (AWS)
  • Strong communication, discernment and the ability to ensure a consistently high level of customer happiness
  • Understanding of IT operational processes, software development paradigms, and common SaaS provider architecture
  • Enthusiasm for working in a fast paced environment while remaining analytical and detail-oriented
  • Dedicated, with excellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact projects
  • Accurately and concisely summarize what you have observed when communicating to leadership
  • Can independently meet and own deliverables and drive your work to completion within specified timelines from start to finish
  • Extraordinary communication skills both written and verbal, with a strong attention to detail
  • Collaborative, upbeat work ethic where you can take ownership and have fun
  • International experience preferred
  Responsibilities
  • As we all know, as we expand to AWS and take a fresh look at how we address Disaster Recovery at Zendesk, we are in need to build out a team that specifically focuses on planning, and exercising out recovery capabilities in the worst of scenarios. The person who will fit this role will be responsible for building and leading a global team (we have two reqs for a Senior Analyst and an Analyst that will open in 2H). This individual will report to Erin McKeown in the San Francisco office. He/she/they will provide leadership and direction for the Disaster Recovery program. They will work closely with Erin and Steve to understand what our current strategy is and help shape the future roadmap.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Engineer, Engineering Productivity
  Zendesk is looking for a Principal Engineer to join our Engineering Productivity team in San Francisco. You will be working with a group of highly-skilled software engineers to automate and accelerate the deployment process from check-in to production, provide tools used to build and test Zendesk applications, and provide development and test environments to Zendesk Engineering. This is an excellent opportunity to have a large impact on an entire engineering organization.
  
  
  What you get to do every day:
  • Write prototype and production grade code.
  • Work closely with senior leadership to transform visions & roadmaps into reality.
  • Provide technical leadership to our Engineering Productivity teams.
  • Cultivate collaboration between the Engineering Productivity teams and other engineering teams.
  • Support our existing tools while building the next generation of self-service release engineering tools to improve our engineering productivity.
  • Support our existing dev and test environments while building better on-demand environments to support rapid deployments.
  • Find opportunities for improvement by challenging the status quo and suggesting alternative and creative solutions.
  What you bring to the role:
  • Ability to transform visions & roadmaps into reality.
  • Excellent verbal and written communication skills, and interpersonal skills.
  • Expert knowledge in and strong hands-on experience with configuration, infrastructure, automation, and operations.
  • Tactics and strategies for building & releasing internal products to highly technical users in a large multi-product SaaS organization.
  • Experience with cloud-based solutions (AWS, GCP, etc) and container orchestration tools (Kubernetes, Mesos, etc).
  • Experience with infrastructure management tools (Chef, Terraform).
  • Experience with CI/CD tools (Jenkins, Spinnaker).
  • Experience with development tools on Kubernetes (Ksync, Telepresence).
  • Ability to collaborate with remote teams.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Manager, Growth
  Zendesk is seeking a Product Manager to lead its payments growth team. In this role, your mission is to drive business growth by optimizing Zendesk shopping cart to maximize trial conversions, expansion, and retention. You will work with a talented team of engineers, designers, and marketers to build a scalable experimentation platform and optimize monetization opportunities in the purchasing funnel through iterative A/B testing and rigorous data analysis.
  
  
  What do you get to do in this role?
  • Define and evangelize your vision for payments growth across the organization
  • Develop a deep understanding of our customer’s buying and billing needs and advocate relentlessly for the best shopping experience on their behalf through market research, experimentation, user testing, and data analysis
  • Build the product roadmap and work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively
  • Define and drive A/B and multivariate tests to identify key drivers of growth and optimize conversion, expansion, and retention
  • Work closely with engineers and data analysts to scale our experimentation platform and data infrastructure
  • Set your engineering team for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in the estimation
  • Clearly present your findings and recommendations from experiments to executive stakeholders
  What do you bring to this role?
  • 3+ years of experience in product management within high-paced, agile SaaS environments
  • Good understanding of SaaS subscription management and e-commerce optimizations
  • Experience designing, implementing and analyzing A/B/n tests
  • You have strong analytical skills. You understand cohort analysis, segmentation, statistical significance and know how to derive insights from large amounts of data.
  • Excellent verbal and written communication skills Willingness to present and defend your ideas to other key stakeholders
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Sunshine
  At Zendesk, we geek out about building software that delivers the best customer experiences. Your favorite brands (like AirBnb, Uber, and Slack) leverage our products to engage you as a customer, and we lead the industry with beautifully simple software. We care deeply about the people who use our products: the customers, agents, and developers who make Zendesk what it is today. We pride ourselves on providing a powerful and open platform for extensibility across our suite of products.
  
  
  This is why we're looking for someone to help lead our next-generation CRM platform product - which we call Sunshine. In this role, you will take ownership of the core CRM/CDP features that form the foundation of Sunshine.
  
  
  Your job will be an integral and highly visible one, critical to the future of Zendesk as a next-generation developer-first customer relationship platform.
  
  
  What you get to do:
  - Lead the conceptualization, development, and launch of new products for developers and customers.
  - Develop roadmaps based on customer feedback, data, and market needs. Meet with customers and partners.
  - Collaborate with engineering, design, program management, and product marketing to plan and deliver new features and enhancements.
  - Work across go-to-market departments like sales, success, and advocacy to ensure the success of our products and features.
  - Use your expertise and empathy to drive decisions, work with internal and external partners, and write detailed stories and project plans
  - Direct the creation and maintenance of documentation, guides, and tutorials.
  - Travel. Zendesk product development teams are spread across the globe, and the Sunshine teams are split between San Francisco and Melbourne Australia. Collaborating effectively with remote teams is critical.
  
  
  
  
  What you bring to the role:
  - A passion for great customer and developer experiences. Empathy
  - Experience designing - or working with - APIs and other developer-facing products with a focus on usability and developer experience.
  - A collaborative, data-driven, and - most importantly - experimental mindset. You shouldn’t be afraid to fail and try again.
  - An interest in working with our teams and partners all over the world.
  - An ability to define and execute on a long-term strategy with incremental releases adding customer benefit at every stage.
  - You are trusting. You inspire trust in others.
  - You aren’t afraid to dream big, but start small.
  - You are comfortable leading teams in an environment where uncertainty is certain and where decisions have to be made quickly but responsibly.
  - You are determined not to get lost in the ‘day to day’, but instead you are focused on creating habits that are leading to the vision and keeping the teams focused.
  - Your priority is always to build the right thing instead of building the thing right. Our company motto is "be the company your customers want you to be" and we take that to heart.
  - You are willing to communicate product priorities even if it leads to conflicts. Debate and differing opinions are welcomed.
  - You are hungry and want to make things happen.
  - You are a first-principal thinker.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Support Agent Experience
  Do you want to design and build awesome products that are used day-in and day-out by more than 100,000 businesses and millions of people? Our software empowers agents to provide flawless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide unparalleled customer experience.
  
  
  As a Senior Product Manager on the Support Agent Experience, you’ll be responsible for developing an understanding of customer needs and driving the strategic vision and work with scrum teams to deliver elite, beautifully simple products that enable our customers to deliver amazing customer service at scale. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility and high impact.
  
  
  Why you'll want this job:
  • Working on the agent experience team, you will craft the future of the Zendesk Support product. In this role, you will:
  • Understand user behavior and expectations through customer engagement, research, and diving deep into quantitative data
  • Own key elements of the Support agent experience at both the out-of-the-box UI and platform levels -- including the overall layout, component configuration, and APIs to customize, extend, and embed the interface
  • Work with Sales, Marketing, Product teams, and other functions across the org to understand the factors that drive or impede our success; synthesize that input to define a tactical plan and long-term vision for a holistic Support agent experience
  • Define, own, and optimize critical metrics for your product area
  • Define product roadmaps to ensure that we’re always exceeding the expectations of our largest enterprises while continuing to support our smallest SMB customers
  • Establish relationships across Zendesk teams and functions, including engineering, design, analytics, ops, sales, and support/customer advocacy to build and launch exceptional agent experiences
  What you bring to the role:
  • Above all else, a personal passion for delivering great product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to envision a world as different from today, and ability to drive a plan to get there
  • Systems-thinking – understanding how various parts of the product and platform fit together into a comprehensive solution
  • Shown experience delivering outstanding user experiences, ideally with some experience on a modern SaaS b2b solution
  • A great sense of urgency. You want to do great things, and you want to get there quickly. You understand how to balance and prioritize to deliver customer and business value iteratively and efficiently.
  • Minimum 4 years product management experience with increasing responsibility at forward-thinking companies
  • Full life-cycle management experience from concept through launch
  • Analytical mindset with a real passion for data-driven decision making while understanding how to balance short and long term business, product, and customer outcomes
  • You are what we at Zendesk call “Humblident,” combining a strong sense of confidence with humility.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Manager, Support Data Platform & Ticketing
  Do you like pursuing tough technical and UX challenges?  Does the idea of working cross-functionally to solve big, complex problems sound exciting? Do you love handling data as much as overseeing relationships? Do you want to deliver exclusive, beautifully simple products that enable our customers to deliver amazing customer service at scale?
  
  
  We’re looking for a Senior Product Manager to lead development of a new strategy for our Support Data Platform and Ticketing, core functionality of Zendesk Support.  
  
  
  This is an impactful and visible role. Tickets are the main unit of data currency in Zendesk, and there are complex challenges in adapting them to the emergent use cases for our upmarket and omnichannel customers. Because of the importance of the ticket in our product workflows, the person in this role will work on many of Zendesk’s most strategic and critical projects.
  
  
  You'll need to set strategy for everything from APIs to user research to linking tickets and issues to our broader corporate strategy, so a strong technical background alongside strong business discernment is a requirement. You want to make data-driven decisions that help customers succeed and grow our business, and is ready to spec and deliver both big projects and iterative improvements.  
  
  
  If delving into interesting technical and UX challenges and developing new solutions that have an impact on millions of end users sounds exciting, you’re going to love this role!
  
  
  Why you'll want this job:
  • This is a significant and highly visible role on a team that is at the core of Zendesk’s largest product. In this role, you will:
  • define and be responsible for tickets and associated APIs; including how to re-architect tickets to meet our upmarket and omnichannel product needs in the next five years
  • work with two strong dev teams - one feature focused, one platform focused - to ship big and small projects with multiple partners
  • collaborate with multiple, high profile project teams across the company
  • be part of a product and engineering team that values integrity, trust, accountability and problem solving
  • have significant opportunity to expand the scope of the role and grow quickly.
  What you bring to this role:
  • 4+ years of product management experience, ideally with a data driven enterprise-scale B2B SaaS product
  • Understanding of standard methodologies in data management, and pros and cons of modern database technologies
  • Analytical skills and a real passion for data-driven decision-making
  • History of shipping, maintaining and improving impactful, reliable products that have moved the business forward
  • Passion for building phenomenal user experiences for a diverse group of customers and end users
  • Ability to identify, analyze, synthesize and translate relevant market and customer needs into clear recommendations and product requirements
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Ruby on Rails Software Engineer, Shared Services
  Zendesk is looking for a Senior Software Engineer to join our Shared Services team.
  
  
  As a part of the larger Shared Services organization, the Security Development team builds and enhances web security features that impact all of Zendesk’s family of products. Examples include building and maintaining the code and interface of all users access to our products, PCI, security emails, audit log, SSL certificates and other security features.
  
  
  What you get to do every day
  •  Work closely with product teams designing features that can scale with the company
  • Design and develop fault tolerant, high availability systems that can elegantly deal with disruptions in service
  • Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
  • Full-stack development of security critical security services and features.
  • Extract security features from a Ruby on Rails monolith into highly available fault tolerant services.
  • Make architectural and security decisions, balanced by the reality of working in a SaaS environment.
  • Participate in all phases of the software lifecycle.
  • Collaborate with engineers across the company.
  What you bring to the role:
  • 3+ years of software engineering experience, preferably in a Ruby on Rails environment.
  • Strong understanding of common security vulnerabilities in web applications.
  • You have a passion for understanding complex systems, debugging problems, and pushing solutions to production.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • In-depth knowledge of modern web security features (CSP, HSTS, SRI, CORS, etc.)
  • Full stack experience. Familiarity with web technologies (HTTP, HTML, Javascript, and CSS)
  • Prior experience with Ruby on Rails or Ruby is a major plus.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Core Product
  Email is one of the most critical communication channels for Zendesk. Our system sends and receives millions of emails a day and our customers rely on us to keep the processing times fast and maintain high outbound delivery rates. The email team is a core product group that does platform, operational, and feature work.
  
  
  
  
  A typical sprint will have team members:
  • Tuning the configuring of AWS services and building Lambdas for sending and monitoring outbound email
  • Working with the abuse team to help manage spam
  • Improving our monitoring and alerting systems to give us better visibility and decrease noise
  • Building new features to improve customer and end-user experience
  • Presenting work to the team or the broader Zendesk product organization
  • Chasing down and fix production bugs and bottlenecks
  About you:
  • You are curious and love solving hard problems
  • You are mature, empathetic, and have strong communication skills
  • Colleagues describe your code as beautifully clean, efficient, and maintainable
  • You have deep experience with at least one dynamic language, preferably Ruby
  • You know your way around relational and key-value datastores
  • You have experience working on large-scale, business-critical systems
  Some nice-to-haves:
  • You have prior experience working on the front-end (React/Redux an even greater nice-to-have)
  • You have ops experience and have worked with Docker and K8s on bare metal or VMs
  • You are familiar with email standards (and how they’re broken)
  • You understand or have worked with SPF, DKIM & DMARC
  • You have a Bachelor's (and/or graduate) degree in Computer Science or related
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Core Services
  Our team, Spyglass, is part of the Core Services engineering organization. Our mission is to build and scale data compliance systems at Zendesk.  We chose the name Spyglass because it evokes the idea of always looking ahead: we are charting the course for how these systems will evolve. Plus, we thought it would make a cool logo.
  
  
  Our current project is to develop an orchestration framework that can handle different types of data management requests. Some examples include: honoring a user's "right to be forgotten," or moving our customers' data to a different geographical region to reduce latency. These operations require the participation of many teams and services. Effective technical communication—via documentation or pairing or meetings—is crucial to our success.
  
  
  We are a small team trying to answer big questions: What is the right distributed transaction pattern for our use cases? How do we safely move terabytes of data across the world, without downtime and without putting too much load on the entire system? If you're intrigued and motivated by this problem space, we encourage you to apply.
  
  
  Our responsibility to you:
  • We will welcome and consider your recommendations for how to improve our code, architecture, documentation, and team processes
  • We make decisions openlyWe foster a culture of belonging and inclusion
  • We will ensure there is a meaningful link to your contributions and the objectives of the company
  • We will help build your people-network internally
  Your responsibilities at Zendesk:
  • Build an orchestration framework used to coordinate long-lived operations across a collection of services
  • Ship reliable code and document it wellContribute to our product and technical roadmaps
  • Communicate effectively and with empathy
  • Own the team’s services - you believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues
  You should have some of these skills:
  • Proficiency with at least one of the following languages: Ruby, Scala, Go, Java.
  • Ability to work through unfamiliar code and technologies.
  • A deep understanding of relational and non-relational storages and their trade-offs.
  • Experience with some of the more relevant technologies at Zendesk: MySQL, Aurora and DynamoDB.
  • Experience with event-driven, distributed architecture using Kafka, SNS/SQS.
  • Familiarity with at least one modern web frameworks (e.g. Rails, Finatra, Akka-Http).
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Frontend Performance, Frameworks, and Tooling
  Zendesk is looking for an engineer to join our Frontend Performance, Frameworks and Tooling team, aka Team Harrier, as a Senior Software Engineer! If you are an engineer with experience in developing scalable Web Applications, a penchant for performance on the web and a passion for superior frameworks and tooling, we want to talk to you!
  
  
  The Harrier team takes a holistic view of the Support product, which lends us a good deal of flexibility and control over the projects we take on. We design, shepherd, and implement architectural and performance improvements, new technologies, and development standards & procedures for Zendesk’s core product.
  
  
  Every day, we support and maintain the development tools and frameworks that the rest of the team uses, actively work on performance improvements in our product, and address any customer reports of performance degradation. We maintain the gamut of tooling code - build, test, deploy - as well as production services that deliver the assets and the main application page of the Zendesk Support product, and we monitor and improve the overall runtime performance of the whole application. The team is based in our headquarters in San Francisco, and consists of experienced JavaScript and Ruby developers.
  
  
  Our projects tend to improve developer experience for a large population of developers, improve the runtime performance of our web applications, and impact our entire customer base.
  
  
  What you get to do every day:
  • Improve the frameworks and tools that every developer on the Support product uses every day.
  • Triage, debug and fix performance bottlenecks in our applications.
  • Work with fellow developers as your main customers, identifying and fixing issues in development workflow, guiding them through changes in frameworks and tooling.
  • Document, evangelize and communicate best practices in all our frameworks and tools.
  • Influence good architectural decisions in product teams, with a view to sustainability, technical debt, and performance.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of Zendesk Support application.
  What you bring to the role:
  • At least two years of experience in software development, preferably in a SaaS environment.
  • Excellent programming skills in Javascript and Ruby.
  • Experience with React and its ecosystem, and Rails would be significant advantages, as would be experience building reliable and performant microservices with Scala or other JVM languages.
  • An understanding of or experience with modern devops tooling - Docker and Kubernetes - as well as good old bash scripting, is very nice to have as well.
  • Sound understanding of web application development and agile development practices.
  • A holistic approach to development and testing, including TDD where appropriate.
  • Great communication skills, both written and verbal.
  • Strong verifiable contributions to open source software would be nice to have.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer - Structured Search
  Zendesk는 더 나은 고객 관계를 위한 소프트웨어를 만들어 고객의 참여를 높이고 고객을 더 잘 이해할 수 있도록 조직의 역량을 강화시켜 줍니다. 쉽게 사용하고 구현할 수 있는 Zendesk 제품은 조직이 성장함에 따라 보다 신속하게 대응하고, 혁신에 중점을 두고 확장할 수 있는 유연성을 조직에 제공합니다.
  
  
  One of the key features of Zendesk Support is allowing agents to filter their list of tickets. Whether it is looking for tickets that are new, assigned to the agent,  deleted or something custom - the views team designs and builds the systems which serve up one of the most critical pages within our product. These ‘views’ power our user’s first experience when they log into Zendesk Support.
  
  
  Views are very flexible; we have examples with 100s of conditions and 10s of joins with other data, operating across 10’s of millions of tickets. To operate this at scale (4K requests/second), we use an event driven materialized query cache.
  
  
  The Team - is quite small today - three engineers, and architect (on of the original authors), so this is an opportunity to have a big impact on a critical team working on Zendesk’s biggest product.
  
  
  The future - a good chunk of our time is spent fine tuning the system as Zendesk’s scale grows and grows. We’re also moving toward getting everything on Kubernetes. Slightly longer term we’re evaluating other backend systems (such as ElasticSearch) for our caching system.
  
  
  This position- As a Senior Engineer at Zendesk, you’ll utiize your experience and technical expertise to help our team of talented engineers achieve one of Zendesk’s key product goals.
  
  
  What you get to do every day:
  • Help us figure out how to best tune and evolve the views sub-system
  • Contribute to the core Zendesk Support codebase.
  • Collaborate closely with other San Francisco and Melbourne teams to ensure projects are technically aligned.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a collaborator with Product Managers to define product specifications.
  • Review code submissions of junior staff mentoring and guiding them throughout the process.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimise pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • Proven experience in a progressive software development environment, in SaaS, using Ruby on Rails and/or Scala. You should consider yourself a seasoned engineer with a deep working knowledge of one of these languages. Familiarity with an alternate functional language which will enable you to quickly transition is also a possibility.
  • Exposure to API design, rate-limiting, caching, SQL query optimization would be useful.
  • A sound understanding of web application development and agile practices.
  • Good communication skills, both written and verbal - you’ll be collaborating closely with our San Francisco and Singapore offices.
  • A quality, balanced approach to development and testing, including TDD where appropriate.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and lovely new offices on Market Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer (Relational Storage)
  Zendesk is looking for an experienced Software Engineer to join the team of storage infrastructure engineers. If you are seasoned engineer, with a passion for making data driven decisions, observable systems, and you have experience in infrastructure development, we want to talk to you!
  
  
  You will utilize your technical expertise to guide and enable the teams of hardworking engineers. As a member of Foundation Storage team, you’ll be working with the team to ship architecturally-sound software at a regular cadence and enabling the roadmaps, success, and velocity of engineering teams across the company by building internal service platforms, automation, and self-healing systems.
  
  
  What you get to do:
  • Collaborate closely with your team to contribute to the Zendesk Foundation Storage codebase
  • Participate in all phases of the software lifecycle including discovery, prototyping, technical design, defining scope with Product Managers, implementation, testing and rollout
  • Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast without any compromise on stability and reliability
  • Inspire changes to improve the architecture and make it more scalable, maintainable, testable
  • Find opportunities for improvement by challenging the status quo, come up with alternative and creative solutions, and push change
  • Review code submissions of junior staff mentoring and guiding them throughout the process
  • Work in a dynamic, agile team where standard methodologies delivering excellence and high availability software is everything
  What you bring to the role:
  • A minimum of 5 years of dynamic experience in software development including time building infrastructure and services in a SaaS environment
  • Strong coding skills in at least one programming language, and a desire to pick up more (we work primarily in Golang, Java, Ruby, and Python)
  • Experience decomposing monolithic datastores for service oriented architecture is a plus
  • Verifiable contributions to open source software are a plusPossesses a deep understanding of web application development and agile development practices
  • Enthusiasm for writing elegant and clean code
  • Systematic problem solving approach, coupled with a strong sense of ownership and driveUnderstanding of AWS (or another cloud provider) products and services is a plus
  • Great communication skills both written and verbal
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer in Test, Sunshine
  Zendesk is looking for a Senior Software Engineer in Test to join the Sunshine development teams.
  Created in 2018, Sunshine is a Zendesk engineering group tasked with developing Zendesk's new CRM Platform. As a Software Engineer in Test, you will be responsible for collaborating with these teams and contribute to the existing tests, as well as drive the creation of the tests by following best practices and using state of the art software to improve our automation. Your knowledge and experience of automated testing will be a critical addition to the organization!
  
  
  Attributes we're looking for:
  
  
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. Code reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  Who you get to work with:
  You will be working with a number of teams in the Sunshine group, both here in San Francisco, as well as our teams in Melbourne (Australia). We’re building out a test engineering Sunshine organization in Melbourne as well, so you will likely collaborate with your Australian counterpart.
  
  
  You’ll be working with a group of people who care about their teams, the stuff they work on, and helping Sunshine (and Zendesk) excel.
  
  
  Your manager, Trav, started as an engineer in the Melbourne office in 2013. He is there to provide guidance, feedback, and support. He believes in openness and transparency, empowering you to work independently, working with you to identify areas of interest and growth options, and creating opportunities for you to succeed.
  
  
  What you get to do:
  • Be a part of a larger team that is building a product from the ground up that will impact the entire Zendesk product suite
  • Work side by side with the different teams to expand our automated test suites and testing frameworks
  • Share your knowledge of automated testing with your coworkers
  • Highlight and detail any risks and assumptions identified by the developers
  • Champion best practices, high quality code, and appropriate test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.
  You should have some of these skills:
  • Experience as a Senior Software Engineer or Senior Software Engineer in Test.
  • Experience developing test frameworks with open-source automation tools such as Selenium, Golang Test, RSpec, PyTest, etc., and/or platforms such as Jenkins, Travis CI, Circle CI, etc..
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies. We are looking for people who have experience using Continuous Integration/Delivery pipeline that’s integrated with test runners.
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services.
  • Experience working in an agile development environment.
  • Excellent verbal and written communication skills.
  Nice to have:
  • Experience with Ruby.
  This is a broad list of skills to give you an idea of whom we are looking for. We don’t expect one person to have all of these skills. If the role interests you then please apply!
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Core Services
  The Zendesk Core Services team is looking for a well-rounded backend engineer with experience building, integrating and designing complex web applications. Come help us build a beautifully simple and secure purchasing experience across the Zendesk family of products.  
  
  
  What you will enjoy doing every day:
  * Work on interesting subscription management challenges, lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  * Breakaway from existing Ruby on Rails subscription/purchasing monolithic codebase and migrate features as well as build new microservices on Kubernetes and AWS platform
  * Work closely with product management to build new subscription management, purchasing, and trial conversion features
  * Provide support to internal operation and ITCRM teams to ensure systems are compliant and secure
  
  
  What you bring to the role:
  *Extensive experience building, managing and scaling APIs, preferably in a Rails environment
  *Experience in session management, object relational mapping, object caching, RESTful web services.
  *Experience developing APIs and integrating third party API services
  *Experience working in an agile development environment (Scrum, Kanban)
  *Comfortable with querying and developing against relational databases, such as MySQL or Aurora
  *Strong desire for high quality and solid grasp of testing methodologies (RSpec, integration, etc.)
  
  
  Nice to have:
  *Experience with React or EmberJS or similar JavaScript MVC framework, full stack development with RoR
  *Experience working in a fast paced environment with continuous integration, unit/integration/load/performance testing
  *Experience working on open source projects with an active GitHub repo
  *Experience with billing platforms and services (Zuora, Braintree, PayPal), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  *Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins)*
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Core Services - Admin Experience
  Zendesk is looking for a Senior Software Engineer to join our Core Services team in San Francisco. The Core Services team is responsible for building business-critical services that power Zendesk’s product suite. We are part infrastructure team and part product team, building foundational services driven by multi-product requirements. As a member of our team, you will collaborate closely with other teams around the world and design and build scalable, high performance services.
  
  
  What you get to do every day:
  • Design and implement high throughput, low latency services in Scala
  • Help us build a scalable multi-product platform powered by a modern service and event based architecture
  • Collaborate with engineers and product managers from offices around the world to drive deep integration of a large, polyglot set of applications
  • Be a mentor to the team and help drive best practices amongst the group
  • Work in a mission-critical environment and write code with an eye for performance, reliability, and readability
  What you bring to the role:
  • 5+ years of software development experience2+ years experience in building backend services or core libraries in Scala, Java or Ruby
  • Solid understanding of REST based APIs and common database technologiesExperience with Finatra, Akka, gRPC and Kafka or another message queue are a plusStrong interest in scalability, functional programming and distributed systems design
  • Great communication and collaboration skills
  • A bachelor’s degree in Computer Science, Computer Engineering, or similar educational experience
  • Strong sense of ownership of the software you build, ship and operate
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Sunshine Objects
  Zendesk created Sunshine, a new CRM platform, in 2018. Our team is in charge of Sunshine Objects, a database as a service within Sunshine. Your knowledge and experience building and scaling web services will be a critical addition to the team!
   
  Traits we are looking for:
   
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
   
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
   
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
   
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
   
  Who you get to work with:
  We have a diverse team with engineers coming from different backgrounds. You will also interact with other teams within Sunshine, based in San Francisco and Melbourne (Australia).
   
  Your manager, Michel, joined Zendesk as an engineer in 2016. He is there to provide guidance, feedback, and support. He believes in openness and transparency, empowering you to work independently, working with you to identify areas of interest and growth options, and creating opportunities for you to succeed.
  
  
  What you get to do:
  • Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  • Participate in diverse projects and collaborate with multiple engineering teams.
  • Work alongside teammates in San Francisco and Melbourne.
  • Help increase our observability and reliability.
  You should have some of these attributes:
  • You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  • A strong understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • Strong experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  • Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Support Platform
  Zendesk is looking for an engineer to join Team Support Platform, as a Senior Software Engineer! If you are an engineer with experience in developing scalable Web Applications, and a passion for superior frameworks and tooling, we want to talk to you!
  
  
  The Support Platform team takes a holistic view of the Support product, which lends us a good deal of flexibility and control over the projects we take on. We design, shepherd, and implement architectural and performance improvements, new technologies, and development standards & procedures for Zendesk’s core product.
  
  
  We own the evolution of the Support product’s architecture towards a new, more scalable and maintainable platform, preparing for our next level of scale as well as an elastic infrastructure. We also support and maintain the development tools and frameworks that the rest of the team uses, and boosting developer productivity for the entire Support product team, and helping every team ship cool things a lot faster and safer. The team is based in our headquarters in San Francisco, and consists of experienced Ruby, JavaScript and JVM developers.
  
  
  Our projects tend to improve developer experience for a large population of developers, improve the runtime performance of our web applications, and impact our entire customer base.
  
  
  What you get to do every day:
  • Lead the evolution the runtime architecture of the core product at Zendesk
  • Improve the frameworks and tools that every developer on the Support product uses every day.
  • Work with fellow developers as your main customers, identifying and fixing issues in development workflow, guiding them through changes in frameworks and tooling.
  • Document, evangelize and communicate best practices in all our frameworks and tools.
  • Influence good architectural decisions in product teams, with a view to sustainability, technical debt, and performance.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of Zendesk Support application.
  What you bring to the role:
  • At least two years of experience in software development, preferably in a SaaS environment.
  • Excellent programming skills in Ruby, JavaScript or JVM languages. Experience with Rails would be a significant advantage, as would be experience building reliable and performant microservices with Java, Scala or other JVM languages.
  • An understanding of or experience with modern devops tooling - Docker and Kubernetes - as well as good old bash scripting, is very nice to have.
  • Sound understanding of web application development and agile development practices.
  • A holistic approach to development and testing, including TDD where appropriate.
  • Great communication skills, both written and verbal.
  • Strong verifiable contributions to open source software would be nice to have.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Ticket Platform
  The Ticket Platform team is responsible for scaling our ticket architecture to accommodate Zendesk’s exponential data growth and maintain the performance of current ticket operations. We are also responsible for defining and proliferating ticket event streaming into our Sunshine platform to enable Zendesk’s product vision of a fully integrated customer support experience. We are a team of generalists who have chosen to specialize and tackle these critical data technology concerns at Zendesk. We are looking for teammates comfortable spelunking any part of the product and infrastructure to drive and build the best architecture possible for Zendesk’s core offering.
  
  
  What you get to do every day:
  • Dive into all aspects of how Zendesk works to learn how engineers and customers and behave when interacting with tickets. Use this knowledge to understand why decisions and trade-offs were made to establish a strong sense of why systems behave the way they do.
  • Explore the technical possibilities of where Zendesk should build its future upon. Collaborate with architects and leaders to define the architectures and interfaces the company will use for the next decade.Combine your knowledge of Zendesk history with technical theory and execute to build a robust, performant system to scale Zendesk into its next phase as a multi-billion dollar company serving the largest companies in the world.
  What you bring to the role:
  • 4+ years of experience in large-scale web application development, ideally with 2+ years in Ruby on Rails
  • Expertise in database technologies, especially MySQL, Aurora, DynamoDB
  • Expertise in message brokers and building event driven architectures, especially using Kafka
  • Experience building observability tools for system health checks and for performance optimization
  • The ability to break down massive, complex problems into realistic, incremental phases of execution
  • Capable of reaching consensus without a mandate
  • You will need to satisfy customers, technical architects, and Product Managers alike and convince all parties our team’s solutions and direction are optimal
  • Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent
  Nice to have:
  • Experience with web system technologies like nginx, memcached, Kubernetes
  • Experience with Scala or Java.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Software Engineer, Web Team (Zendesk Marketplace)
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a talented dev to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer. This role is closely tied to the Melbourne engineering team and is primarily focused on The Zendesk Marketplace, the one-stop shop to find partners, apps, and integrations.
  
  
  Attributes we’re looking for:
  
  
  The humble team player: You may be an amazingly forward-thinking coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  
  
  The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  
  
  Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than needed.
  
  
  The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  
  
  What you get to do every day:
  • Collaborate heavily with the Marketplace engineering team in Melbourne (yes, annual travel to Australia will be included)
  • Strategize around lead generation and innovation for The Zendesk Marketplace on zendesk.com
  • Maintain and improve the apps build and deployment process
  • Participate in architecture and technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Proactively seek out and find solutions for minimizing road blocks within the infrastructure and code base
  • Create beautifully simple solutions to complex technical problems
  • Be comfortable working closely with a team in a different time zone and having the occasional meeting outside regular work hours
  What you bring to the role:
  • A minimum of 5+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a  production environment
  • Git / Github experience, comfortable handling complex merges with frequent regularity
  • Decent knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to and experience with Node.js and PHP
  • Expert knowledge of CSS preprocessors / SASS
  • Experience with JS
  • Experience with automation tools for testing and deployment (Selenium / Electron or Puppeteer), task runner systems (Grunt / Gulp / Webpack), package management systems
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation is desired
  • Expert knowledge of performance optimization and how it impacts user behavior and conversion
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop and Illustrator Passion for design, user experience, marketing, and information architecture
  • Ambitious, detail oriented, diplomatic – you can keep all things moving while delivering great work
  • A relevant college degree or a good reason for not having one
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Staff Software Engineer - Core Services
  Our team, Spyglass, is part of the Core Services engineering organization. Our mission is to build and scale data compliance systems at Zendesk.  We chose the name Spyglass because it evokes the idea of always looking ahead: we are charting the course for how these systems will evolve. Plus, we thought it would make a cool logo.
  
  
  Our current project is to develop an orchestration framework that can handle different types of data management requests. Some examples include: honoring a user's "right to be forgotten," or moving our customers' data to a different geographical region to reduce latency. These operations require the participation of many teams and services. Effective technical communication—via documentation or pairing or meetings—is crucial to our success.
  
  
  We are a small team trying to answer big questions: What is the right distributed transaction pattern for our use cases? How do we safely move terabytes of data across the world, without downtime and without putting too much load on the entire system? If you're intrigued and motivated by this problem space, we encourage you to apply.
  
  
  Our responsibility to you:
  • We will welcome and consider your recommendations for how to improve our code, architecture, documentation, and team processes
  • We make decisions openly
  • We foster a culture of belonging and inclusion
  • We will ensure there is a meaningful link to your contributions and the objectives of the company
  • We will help build your people-network internally
  Your responsibilities at Zendesk:
  • Build an orchestration framework used to coordinate long-lived operations across a collection of services
  • Be a mentor to the team and drive best practices amongst the group
  • Ship reliable code and document it well
  • Significant contributor to our product and technical roadmaps
  • Communicate effectively and with empathyThink about the next 3-18 months for the broader engineering org, and identify scaling issues early
  • Own the team’s services - you believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues
  You should have some of these skills and qualifications:
  • 10+ years of software development experience
  • Proficiency with at least one of the following languages: Ruby, Scala, Go, Java.
  • A deep understanding of relational and non-relational storages and their trade-offs.
  • Experience with some of the more relevant technologies at Zendesk: MySQL, Aurora and DynamoDB.
  • Experience with event-driven, distributed architecture using Kafka, SNS/SQS.
  • Ability to work through unfamiliar code and technologies.
  • Familiarity with at least one modern web frameworks (e.g. Rails, Finatra, Akka-Http).
  • Effective communication and the ability to accurately represent our technical vision to our partners in engineering and product.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer - Structured Search
  Zendesk는 더 나은 고객 관계를 위한 소프트웨어를 만들어 고객의 참여를 높이고 고객을 더 잘 이해할 수 있도록 조직의 역량을 강화시켜 줍니다. 쉽게 사용하고 구현할 수 있는 Zendesk 제품은 조직이 성장함에 따라 보다 신속하게 대응하고, 혁신에 중점을 두고 확장할 수 있는 유연성을 조직에 제공합니다.
  
  
  One of the key features of Zendesk Support is allowing agents to filter their list of tickets. Whether it is looking for tickets that are new, assigned to the agent,  deleted or something custom - the views team designs and builds the systems which serve up one of the most critical pages within our product. These ‘views’ power our user’s first experience when they log into Zendesk Support.
  
  
  Views are very flexible; we have examples with 100s of conditions and 10s of joins with other data, operating across 10’s of millions of tickets. To operate this at scale (4K requests/second), we use an event driven materialized query cache.
  
  
  The Team - is quite small today - three engineers, and architect (one of the original authors), so this is an opportunity to have a big impact on a critical team working on Zendesk’s biggest product.
  
  
  The future - a good chunk of our time is spent fine tuning the system as Zendesk’s scale grows and grows. We’re also moving toward getting everything on Kubernetes. Slightly longer term we’re evaluating other backend systems (such as ElasticSearch) for our caching system.
  
  
  This position- As a Software Engineer at Zendesk, you’ll utilize your experience and technical expertise to help our team of talented engineers achieve one of Zendesk’s key product goals.
  
  
  What you get to do every day:
  • Help us figure out how to best tune and evolve the views sub-system
  • Contribute to the core Zendesk Support codebase.
  • Collaborate closely with other San Francisco and Melbourne teams to ensure projects are technically aligned.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a collaborator with Product Managers to define product specifications.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimize pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • Some experience in a progressive software development environment in a SaaS environment. You should consider yourself a good engineer who knows the basics of Ruby (on Rails) or Scala
  • Exposure to API design, rate-limiting, caching, SQL query optimization would be useful.
  • An understanding of web application development and agile practices.
  • Good communication skills, both written and verbal - you’ll be collaborating closely with our San Francisco and Singapore offices.
  • A quality, balanced approach to development and testing, including TDD where appropriate.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and lovely new offices on Market Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer in Test - Support
  Zendesk is looking for a highly motivated Software Engineer in Test to join the Support product team.  You will be responsible for driving the product quality by facilitating testing best practices in our Agile team, and using state of the art software to improve our automation.
  
  
  What you get to do every day:
  • Work with Product Managers and Developers to deliver the overall growth strategy of the Zendesk Support product
  • Perform creative exploratory testing of new features and products
  • Expand our automated test suites and testing frameworks
  • Incorporate automated tests into our continuous delivery pipeline
  • Highlight and detail any risks and assumptions identified to the team
  • Actively engage in the continuous improvement of testing practice with a focus on speed, quality and innovation
  • Keep track and adapt to rapidly changing requirements in a fast-paced team
  What you bring to the role:
  • Minimum of 2 years experience as a Software Engineer or Software Engineer in Test
  • Experience programming in OOP languages and in scripting languages (preferably Ruby)
  • Experience developing test frameworks with open-source automation tools such as Selenium WebDriver, RSPEC, Capybara, or Cucumber
  • Experience with automated testing of large, scalable Web applications, using modern Web application frameworks and methodologies
  • Knowledge of Web technologies, session management, object relational mapping, object caching, JavaScript, CSS, HTML, JSON and RESTful web services
  • Experience working in an agile development environment
  • Excellent verbal and written communication skills
  • A dedication to continual self-development
  Nice to have:
  • Experience with Ruby on Rails and Sauce Labs
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery
  • Experience working on open source projects with an active GitHub repository
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer, Ticketing Product
  Our team focuses on the product concerns for Zendesk’s core product: The Support Ticket.  We are a full-stack team responsible for making sure admins, agents and end-users alike are capable of communicating easily and safely through Zendesk’s ticketing process.  Along with building new features for our customers, our job is to ensure our systems are reliable, scalable and fast.
  
  
  What you get to do every day:
  • Make a complex ticketing system easy to understand and customizable to serve a multitude of customer needs.
  • Solve challenges across the web stack. Our work spans from styling HTML fields to optimizing database queries.
  • Participate in team discussions and code reviews to help craft our work, our process and our impact on our product and our customer.
  What you bring to the role:
  • Practical web development skills you are able to apply in a large, well-established code ecosystem.
  • Curiosity in technology and customer discovery. You want to know everything about our product and how it runs so you can help deliver the best experience possible to our customers.  You see knowledge gaps as an opportunity to learn not an area to avoid.
  • Eagerness to collaborate with others across the company to find the best solution. You will have amazing coworkers and the optimal path to success involves learning from and utilizing their expertise.
  • Empathy and communication skills to make sure you and those around you have a clear understanding of what we are trying to accomplish.
  • Bachelor’s Degree in Computer Science, Engineering, or equivalent
  Nice to have:
  • Experience with JavaScript frameworks, especially React using Redux.
  • Experience with general purpose programming languages, especially Ruby.
  • Experience with MVC frameworks, especially Rails.
  • Experience with relational data stores.
  • Experience with code versioning tools, especially Git.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. Backend Engineer (DevOps focus)
  We are building a platform from the ground up that will impact the entire Zendesk product suite. We have a rich set of experiences in our team - building highly trafficked distributed systems on the cloud, working with the latest front-end technologies to embedded systems. Many from our team also have had experience building successful startups. We believe in the growth mindset, and that we all have something to learn from each other.
  
  
  We are looking for an experienced backend engineer (with a focus on DevOps) to join us to own and build the automation portion of our platform. Your knowledge and experience with modern automation tools will be critical as you will be the first engineer and have the ability to define what Operations looks like.
  
  
  What you get to do:
  - Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite
  - Participate in diverse projects and collaborate with multiple engineering teams.Work alongside teammates in San Francisco and Melbourne
  - Help increase our observability and reliability
  
  
  
  
  You should have some of these skills:
  - Strong command of a programming language
  - Commitment to code ownership. You don't believe in throwing code over the wall and instead believe in taking ownership throughout the life of a project
  - Self-driven, detail and data oriented. You keep things moving while delivering meaningful work
  - Delivered enterprise grade software and seen some of the challenges presented by working at a global scale
  - Great communication skills. Extremely important since you're the first engineer with devops focus in the team; the team rely on you to lead many operational initiatives which requires clear communication with team members and stakeholders
  - Experience working/operating distributed databases/technologies: DynamoDB, Cassandra, Riak, Kafka, Redis etc.
  - Experience with monitoring and metrics collection platforms. We use Datadog, but prior experience with Prometheus, Grafana, Graphite, StatsD, etc. are all great.
  
  
  Nice to have:
  - You have experience working with Go/Python
  - Experience with automation (Terraform, Chef, Puppet, CloudFormation), management of Linux systems (Ubuntu, CentOS, CoreOS), deploying, monitoring, and supporting cloud-based (AWS) applications in Kubernetes
  -Continuous Integration experience with tools such as Travis CI, Circle CI, Jenkins, etc
  -Strong Unix command-line fluency. You can work with these in your sleep: awk, grep, strace, netstat, /proc, etc.
  
  
  
  
  Traits we are looking for:
  
  
  Humility: We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
  
  
  Honesty and visibility: We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  Optimism: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
  
  
  Communication: We use our team’s values of humility and honesty to guide us as we communicate. PR reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer - Structured Search
  Zendesk는 더 나은 고객 관계를 위한 소프트웨어를 만들어 고객의 참여를 높이고 고객을 더 잘 이해할 수 있도록 조직의 역량을 강화시켜 줍니다. 쉽게 사용하고 구현할 수 있는 Zendesk 제품은 조직이 성장함에 따라 보다 신속하게 대응하고, 혁신에 중점을 두고 확장할 수 있는 유연성을 조직에 제공합니다.
  
  
  One of the key features of Zendesk Support is allowing agents to filter their list of tickets. Whether it is looking for tickets that are new, assigned to the agent,  deleted or something custom - the views team designs and builds the systems which serve up one of the most critical pages within our product. These ‘views’ power our user’s first experience when they log into Zendesk Support.
  
  
  Views are very flexible; we have examples with 100s of conditions and 10s of joins with other data, operating across 10’s of millions of tickets. To operate this at scale (4K requests/second), we use an event driven materialized query cache.
  
  
  The Team - is quite small today - three engineers, and architect (on of the original authors), so this is an opportunity to have a big impact on a critical team working on Zendesk’s biggest product.
  
  
  The future - a good chunk of our time is spent fine tuning the system as Zendesk’s scale grows and grows. We’re also moving toward getting everything on Kubernetes. Slightly longer term we’re evaluating other backend systems (such as ElasticSearch) for our caching system.
  
  
  This position- As a Staff Engineer at Zendesk, you’ll utilise your experience and technical expertise to help our team of talented engineers achieve one of Zendesk’s key product goals.
  
  
  What you get to do every day:
  • Help us figure out how to best tune and evolve the views sub-systemContribute to the core Zendesk Support codebase.
  • Collaborate closely with other San Francisco and Melbourne teams to ensure projects are technically aligned.
  • Influence good architectural decisions, balanced by the reality of our business strategy.
  • Participate in all phases of the software lifecycle including being a collaborator with Product Managers to define product specifications.
  • Review code submissions of junior staff mentoring and guiding them throughout the process.
  • Successfully move an application through QA and production stages in our continuous integration environment through to deployment.
  • Proactively seeking out and help to minimise pain points within the infrastructure and code base of the Zendesk’s application.
  • Work in a dynamic agile team where best practices for delivering excellence and high availability software is everything.
  What you bring to the role:
  • Proven experience in a progressive software development environment in a SaaS environment. You should consider yourself a seasoned engineer with a deep working knowledge of Scala, but we might be persuaded if you know an alternate functional language which will enable you to quickly transition.
  • Exposure to API design, rate-limiting, caching, SQL query optimization would be useful.A sound understanding of web application development and agile practices.
  • Good communication skills, both written and verbal - you’ll be collaborating closely with our San Francisco and Singapore offices.
  • A quality, balanced approach to development and testing, including TDD where appropriate.
  • You love helping everyone improve their code, working together with the team on Github and the PR process.
  Perks include a competitive salary package as well as stock, flexible working hours, a fully stocked kitchen and lovely new offices on Market Street! We're also keen on ongoing learning so you'll develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you'll be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  
  
  If you are passionate about working on a core product element with incredible scale, our friendly, supportive & diverse team is for you.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Big Data
  Would you like to build the next generation reporting and analytics platform that would help 100,000+ businesses really understand customer interactions at depths never thought possible until now? Data is at the heart of Zendesk’s business. This is a transformational opportunity where you can have a huge impact across all products in the Zendesk product family. The Data Platform team is responsible for implementing a globally distributed reporting and analytics system that uses state of the art cloud technologies that span Google Cloud Platform and Amazon Web Services.
  
  
  As a Staff Software Engineer on Foundation Analytics, you will be responsible for developing many key parts of the foundation data services platform. You will work closely with your team members to design, develop and deliver software projects on time with high quality. You will be a productive member of the data engineering team. You will help Zendesk to deliver high-quality reporting products for our customers.
  
  
  What you get to do every day as a Staff Software Engineer:
  • Publish well written and tested code to production daily
  • Own the design, key feature development and functionality of our data platform
  • Investigate production issues
  • Troubleshoot our data pipelines
  • Ensure data pipeline is operating in high efficiency, throughput with high data quality
  • Build a platform that will be the foundation for our customer facing reporting features, our machine learning initiatives, and internal product analytics
  • Lead team members with researching & brainstorming different solutions for technical challenges
  • Provide technical leadership to the team with solving complex problems
  • Develop best practices and coach other engineers in the team with helping make technical decisions on projects
  What you bring to the role:
  • Enjoy solving complex problems and lead others to solve complex problems
  • Use technical knowledge and analytical thought process to exercise judgment and identify solutions
  • Proven work history of building scalable data platform and reliable data pipelines
  • Strong working knowledge in data modeling, writing ETL jobs
  • Fluent in at least one of the following programming languages: Java, Python, or Scala
  • Experience with AWS Data and Streaming services Kinesis and Glue catalog tool
  • Enjoy writing map reduce jobs to help solve various data engineering challenges  
  • Excellent coder and with a strong passion to design scalable, fault-tolerant software systems
  • Familiar with Kafka, Spark frameworks with working knowledge at least one job scheduling tool: airflow, celery, AWS step functions, or AWS batch
  • 7+ years of work experience in software engineering
  • 3+ years of work experience in data/infrastructure software development
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Staff Software Engineer, Sunshine Objects
  
  
  Zendesk created Sunshine, a new CRM platform, in 2018. Our team is in charge of Sunshine Objects, a database as a service within Sunshine. Your knowledge and experience building and scaling web services will be a critical addition to the team!
   
  Traits we are looking for:
   
  Humility
  We are on a team together, and we will succeed or fail together. We are looking for people who work well as a team, and have empathy for each other, our peers at Zendesk, and most importantly our customers.
   
  Honesty and visibility
  We are a team. We are vulnerable with each other. We keep each other grounded and joke around a bunch, but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
   
  Optimism
  Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than you need to.
   
  Communication
  We use our team’s values of humility and honesty to guide us as we communicate. Pull-request reviews are a learning experience for everybody. In order for our team to succeed we will need to build trust and empathy across the global Zendesk Engineering organization.
   
  Who you get to work with:
  We have a diverse team with engineers coming from different backgrounds. You will also interact with other teams within Sunshine, based in San Francisco and Melbourne (Australia).
   
  Your manager, Michel, joined Zendesk as an engineer in 2016. He is there to provide guidance, feedback, and support. He believes in openness and transparency, empowering you to work independently, working with you to identify areas of interest and growth options, and creating opportunities for you to succeed.
   
  
  
  What you get to do:
  • Be a part of a larger team that is building a Product / Platform from the ground up that will contribute to the entire Zendesk product suite.
  • Participate in diverse projects and collaborate with multiple engineering teams.
  • Work alongside teammates in San Francisco and Melbourne.
  • Help increase our observability and reliability.
  You should have some of these attributes:
  • You’ve worked in multiple languages, but bring hands-on experience with Scala, Golang, or a strong desire to learn.
  • A strong understanding of both relational as well as NoSQL databases would be great to have - you understand how database read and write operations can be scaled, what the CAP theorem is, and the tradeoffs between ACID-compliant and eventually-consistent databases.
  • Strong experience building enterprise grade software, and have seen some of the challenges presented working at a global scale.
  • Commitment to quality and reliability; when debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue recurring. Even better, you share how you tracked the issue down, how we can avoid similar issues in the future, and add metrics to track and confirm the issue was resolved in production.
  • Commitment to code ownership; you don’t believe in throwing code over the wall and instead believe in taking ownership of design, development, testing, deployment, and are capable of debugging operational issues.
  • You are just as happy diagnosing latency, writing technical documents and RFCs, refactoring code to be more readable, or developing product features.
  • Experience with AWS services like Aurora, DynamoDB, SQS will be nice to have!
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Information Technology
  Central Shared Services Director
  At Zendesk we create software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 125,000 organizations in 150 countries use Zendesk products, serving more than a billion users all over the globe. Learn more at www.zendesk.com.
  As a result of our growth and scale, we're now seeking a Central Shared Services Director to join the experienced team. You’ll be responsible to drive Zendesk’s shared services vision and roadmap to improve efficiency and effectiveness that provides more value to the business as we face accelerated growth and growing demand for Zendesk products. In such an ever-changing environment such as ours, it’s essential that you will be organized, detailed, have great people leader mindset whilst being a hands-on manager. You possess the flexibility to shift tasks quickly in a rapidly evolving environment with high-tech experience being a plus. This is a great opportunity to join an exciting, high-growth company at the managerial level.
  
  
  Job Responsibilities:
  • Architects, implements and leads organization-wide Shared Services vision and strategy, including methodology, roadmap, capability development, training, deployment, and sustainability.
  • Roadmap Management: Establish and handle a lean governance workflow around the portfolio, including new technology initiatives review and prioritization mechanism with a quarterly cadence. This governance workflow needs to include sound decision-making processes around all above topics.
  • Delivery Management: Drive the successful delivery of the Shared Services programs within the portfolio. Establish and maintain a cadence-based reporting mechanism.
  • Partners heavily with business leaders to create and embed a culture of continuous improvement as a standard operating practice. Ensures all areas receive appropriate support to further continuous improvement efforts.
  • Supports cross-functional teams in the development and deployment of a SS roadmap to make step-level changes in performance (productivity and other Key Performance Indicators).
  • Coaches, mentors and provides general support/leadership to the organization on the use of Lean and Six Sigma continuous improvement tools.
  • A desire to motivate change and make an impact on business outcomes and productivity via value stream mapping to define current and the transition to the future state.
  • You'll bring your operations "smarts". Bringing in much-needed structure and process to an ever-changing, innovative and entrepreneurial led environment.
  • Have a knack for thinking creatively and have a "less is more" approach to scale moving forward.
  • Run all Risk and Compliance for Global Shared Services
  • Seek consensus from the Executive Leadership team
  • Be a Champion for our Shared Services RPA, Digital & IT systems - Business Case, Identify, Implement and roll out across the organization.
  • You have subject matter expertise and demonstrated project experience within Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimization
  • Understand vendor landscape
  • Financial modeling and/or business case development
  • Ability to analyze and apply insourcing and outsourcing trends
  • Model the Zendesk culture and values, apply inclusive change management process, and foster a strong and positive workplace culture.
  • Bring passion and deep expertise that positions you as an inspirational role model and leader
  Requirements:
  • BS/BA in Business or IT/Management informations systems or Finance
  • 10-15 years of experience in areas of transformation and delivery leader in a Shared Services environment. An MBA or advanced degree is advantageous
  • Demonstrated ability to creating and execute influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals
  • Demonstrated success in translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
  • Experienced in identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services.
  • Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
  • Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business inter-action.
  • Ability to drive both definitional and implementation phases in a self-defined pace. Independent way of working, prioritizing and delivering against a set timeline.
  • Strong spoken and written English skills
  • Ability to travel to Shared Services locations as needed
  • Strong project management and change management experience.
  • Strong strategic thinking coupled with strong analytical and influencing skills
  • Senior Executive leadership and Management level capability
  • Experience in working with US MNC particularly in a shared services environment would be beneficial
  • Proven experience in understanding regional and global complexities
  • Adhere to deadlines in a changing environment
  • Must be a great teammate with the ability to engage with different, cross-functional teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant to the CIO and CISO
  Zendesk is looking for a highly organized Executive Assistant to our Chief Information Officer (CIO) and Chief Information Security Officer (CISO). The CIO is responsible for  IT globally, leading creation of a showcase for Zendesk products and representing Zendesk externally. The CISO oversees information security, security compliance and physical security.
  
  
  Reporting directly to the CIO, and working closely with the CISO on a daily basis and the teams supporting them, you will coordinate and co-manage most meetings, communications, and tasks, and be at the ready to assist in all matters that require their attention. Excellent verbal, written and organizational skills are a must. The ideal candidate must have a proven track record of success in supporting a C-level executives in a fast-paced, dynamic work environment. You are high energy with a fun-loving, approachable attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact with an extreme sense of urgency.
  
  
  Responsibilities:
  • Proactively maintain calendars and daily schedule, fielding and prioritizing requests
  • Handle emails and communications for the CIO/CISO, and thus, communicate with both internal and external parties with a high level of professionalism and diplomacy (this is a large part of the role)
  • Organize CIO/CISO management, all hands meetings, leadership meetings and offsites. Providing support on: logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Manage all travel planning and expenses for the CIO/CISO in a proactive, fiscally alert manner
  • Ensure and maintain the confidentiality of all appropriate communications and documents
  • Organize and update the CIO/CISO’s files (hard-copy and electronic) as needed
  • Manage CIO/CISO’s ad-hoc projects (community service programs, etc)
  • Support the CIO/CISO’s leadership team as needed on special projects
  • Attend meetings and document discussions and distribute action items, as necessary
  • Coordinate and host group meetings, meals and management team off-sites
  • Work with the Office of the CEO and other functions to manage customer executive visits to San Francisco
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  • Work on special projects with other members of the Business Operations & EA team
  Requirements:
  • Minimum of 5 years working experience in a tech/SaaS environment is preferred, at least 2+ years of proven success supporting a C-level executive in a fast moving and high growth environment
  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment
  • Highly professional, organized and detail-oriented
  • Ability to handle sensitive and confidential information
  • Incredible time management skills with demonstrated ability to manage multiple competing priorities and to constantly re-prioritize
  • Must be able to work on-site daily in our SF office, plus off-hours availability for questions, meetings, projects and/or errands
  • Focus on customer service at all levels
  • Excellent verbal and written communication skills
  • Outstanding project and event management skills
  • Highly competent with all Google Suite applications
  • BA/BS degree required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Group Manager, Business Operations (IT)
  Zendesk’s Chief Operations Officer org is seeking an experienced Group Manager, Business Operations, IT to join our BizOps team in scaling Zendesk responsibly to accelerate the pace at which we grow. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  You will collaborate with our Chief Information Officer, along with their leadership team, to scale the org and bring vision to life. Think of this role as the Chief of Staff to the CIO. Partner with leaders in our IT organization within the wider COO umbrella.
  
  
  You're a highly organized, influential, and data-savvy strategy and operations professional. You are a strong leader and have diverse skill sets that span business operations, process design & optimization, data/analytics, and product management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting the IT org achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  Our CIO not only leads our internal IT organization but also plays a leadership role in the internal use of our own products and spends a considerable part of her time with customers and prospects as well as speaking on behalf of the company. You will play chief of staff to the CIO.
  
  
  A day in the life may include: organizing and preparing presentations, discussions with key cross-functional stakeholders, coordinating speaking engagements and materials preparation, designing or optimizing processes that enable us scale, and influencing change and adoption of new structures across a global team.
  
  
  What you will do:
  • You'll handle and be responsible for internal communications for the IT organization to ensure alignment across the team and effective communications with the company at large regarding IT activities.
  • You'll partner with our marketing, sales and comms teams to lead external communications to ensure that the CIO is able to speak to external business partners on Zendesk, modern IT and its role in customer experience delivery.
  • You'll drive operational cadences around business planning and performance management to ensure the efficient running of the IT org. Perform various analyses as required across our IT portfolio, IT spend, use of labor and other factors to understand how our time and budget is distributed across our technology landscape, our business functions, and alignment to Zendesk's goals.
  • You'll work with IT teams on areas requiring significant change-management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to solve ambiguous and complex problems while keeping our business agile. Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • You'll need to assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 12+ years of work experience in SaaS or technology company with some experience within Information Technology.
  • Prior business operations, technology consulting experience preferred
  • 5+ years of experience developing teams in a dynamic environment, preferably B2B software companies
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer with solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau.
  • Adaptable: You have a good sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. You remain calm under pressure.
  • Team leader: Solid people manager who derives fulfillment in growing others.
  • BA/BS in technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Director, Enterprise Architecture
  Zendesk is a dynamic, fast growing company.  As a result, we are expanding into new markets, offering new services and actively working to mature our company and ensure we scale well while retaining our fast paced, responsive environment.
  
  
  You will enjoy developing our enterprise architecture function which will create and manage our target architecture for all business system to support global scale, support the up-skilling of teams and provide standards and processes to ensure our successful progress.   Reporting to the CIO, you will work in close partnership with our business functions, business systems and IT operations teams to mature our systems to ensure success in our growth, continued agility and demonstration of world class experience for both our customers and employees.  You will guide technology choices across all aspects of Zendesk's development roadmap and evolving architecture.
  
  
  We value continuous delivery and automation of tests, infrastructure and anything else that is possible to automate! We like, and use, agile processes and believe that pragmatism always triumphs over dogmatism.
  
  
  Along with a macro to micro understanding of how tools and technologies can be used to build quality systems, you embrace the value of collaboration. You can communicate, cajole and convince with empathy and patience.
  
  
  What you get to do everyday:
  • You will build a small, top notch team of enterprise architects.
  • Work across business functions and IT team to understand our current environment and articulate our current state architecture.
  • Establish working processes to support changes to that architecture, managing risk while ensuring speedy progress.
  • Formulate 3-5 target architecture to support the strategic objectives for  Zendesk.  
  • Provide expertise, influence, guidance and mentorship to delivery teams and engineers at all levels. Support and develop technical leadership capabilities across our delivery teams.
  • Stay up-to-date with innovations and changes in enterprise technology, the industry and within Zendesk.  Make pragmatic, evidence-based recommendations on their applicability to our business.
  • Ensure teams you collaborate with are delivering quickly, measuring impact and iterating to drive positive outcomes for customers.
  • Lead development and implementation of standards and good practices.
  What you bring to the role:
  • You’ve been there and done it: working as a senior technical decision maker with enterprise global SaaS experience. 
  • You have built EA teams, processes and expertise.
  • Experience with major SaaS applications, AWS, GCP plus experience of Agile methodologies.
  • You will embrace the value of a team-first approach. Day to day coding won’t be your bread and butter but you will be a champion of collaboration and effective teamwork.
  • You will be able to clearly explain your views to others but just as importantly, actively listen and facilitate good discussions.
  • You will also ensure a summary of the discussion is documented and disseminated for the benefit of others.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions.
  • You will also want to document and share a summary of the discussion for the benefit of others.
  • A knowledge of or desire to learn about such tools as Kafka, AWS, GCP and automation at scale, as well as event streaming and processing in general.
  • A dedication to continual self-development.
  • Perks include a competitive salary package as well as stock, comprehensive (family) health insurance, a fully stocked kitchen and nordic-chic offices around the globe! We're also keen on ongoing learning so you will develop your skills through pair programming, lunch and learns, hackathons, lab days to experiment with new ideas and a yearly training allowance too. In addition, you will be invited, and encouraged, to take part in company-sponsored volunteer initiatives.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, IT Finance Applications
  We are looking for a hands-on, techno-functional leader that thrives in a multi-project, fast-paced and fun environment. As a senior manager, you will lead our IT Finance Applications team, while partnering closely with our finance organization including, but not limited to, Controllership, Finance and Strategy, and Corporate Services organizations.
  
  
  In this role, you will have the opportunity to lead a team of dynamic members striving to scale our systems, while focusing on delivering globally consistent and automated solutions to increase the efficiency of our finance organization. You will work closely with IT and Finance leadership on our long term roadmap to ensure scalable and innovative solutions, while “keeping the lights on” through configuration of existing applications and automations.
  
  
  What you get to do every day:
  • Partner closely with the Finance organization to turn short and long term business needs into high quality, scalable, secure systems to enable Zendesk’s rapid growth
  • Supervise, mentor and develop a global team of business system analysts on our applications, financial processes, SDLC, and IT standard methodologies
  • Work with leadership in Finance, IT and Enterprise Data to craft and fulfill business strategy with SaaS technology, including NetSuite, Blackline, Coupa, High Radius, RevPro and other market leaders
  • Build quarterly roadmaps and ensure timely delivery of committed projects via agile methodology, from design through implementation and support
  • Work cross functionally across product, program management and other operational teams to support new product launches and M&A initiatives
  • Regularly evaluate existing best of breed toolstack for functional fit, focusing on stakeholder experience, company technology philosophy, and scalability
  What you bring to the role:
  • Consistent track record of leading teams that implement, enhance and support enterprise class financial systems
  • Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and ability to maintain relationships with external parties
  • Excellent understanding of IT and finance business processes including, but not limited to, order to cash, source to pay, financial planning & analysis, and software development lifecycle
  • Deep understanding of current market trends in SaaS financial applications from process, vendor and end user perspective
  • A consultative mindset utilizing industry experience, business analysis, best practices and a pragmatic approach to facilitate complex requirements and propose various approaches to solving problems
  • Ability to run teams as a scrum master, integrating agile principles as appropriate
  • 5+ years managing and mentoring IT Finance professionals
  • 10+ years of relevant SaaS industry or consulting experienceHands-on functional NetSuite ERP experience
  • Experience at a public company and/or with SOX processes a plus
  • Hands-on functional NetSuite ERP experience
  • Experience at a public company and/or with SOX processes a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  인턴쉽
  Sales Intern - (San Francisco)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our San Francisco office. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do everyday:
  • Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy great teammate
  • Goal oriented
  • Experience using Salesforce
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  마케팅
  Digital Marketing Manager, Display and Programmatic Media
  We are seeking a results oriented Manager to build out our display media presence through traditional and programmatic ad buys. You will be in charge of driving new customer acquisition efforts globally working directly with networks, publishers as well as leveraging bid management platform technologies to target B2B decision makers across the internet, driving new business for Zendesk. 
  
  
  What you'll do:
  • Day to day responsibility for planning, activating and optimizing digital media on multiple platforms from adwords inventory, to open exchange inventory, across formats such as display and native advertising
  • Oversee campaign budgeting, reviewing pacing and optimizing media- making continual adjustments to performance levers such as creative, targeting and bidding to ensure performance marketing goals are achieved
  • Constantly be on the lookout for platforms and inventory sources, data and technology platforms options in marketplace best suited to find B2B audiences with the goal to actively test and understand viability
  • Lead and own relationships with vendors and third party services
  • Collaborate dedicatedly with the analytics team as a key partner in how display channel attribution is implemented
  • Collaborate with creative team in order to build creative on an ongoing basis, A/B testing assets and providing creative team feedback on what works, what doesn’t and building a pipeline of new assets depending on the platforms
  • Responsible for independently reporting out on channel performance
  Qualifications:
  • Deep understanding of what makes display media tick and how best to optimize the channel
  • 3-5 years of hands-on experience working directly in self-service programmatic platforms (e.g. DV360, Mediamath, Tradedesk) managing campaigns. Bonus points if you have experience with Account Based Marketing platforms like Demandbase and Terminus.
  • Knowledge and understanding of Programmatic space, including 1st, 2nd, 3rd party audience targeting capabilities, open exchange, PMPs and bidding strategies
  • Understanding of DMPs and ad tech and martech space useful
  • Performance mindset- ability to understand the levers that drive performance and the actions needed to optimize campaigns (audience, bids/budgets, creative, conversion rate levers)
  • Proficient in MS Excel
  • Self-starter with a high degree of motivation
  • Structured thinker and strong analytical skills
  • Ability to work across teams and collaborate with cross-functional teams in a dynamic environment
  • Strong attention to detail and ability to collaborate
  • Bachelor’s degree or equivalent required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Digital Marketing Manager, Paid Search
  Zendesk is looking for an accomplished Digital Marketing Manager, Paid Search, to join the Performance Marketing team to execute our paid search strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid search campaigns. This is an exciting opportunity for a Performance marketing superstar with a proven track record of optimizing complex global campaigns for multiple products and audiences in a dynamic environment.
  The ideal candidate will be an SEM ninja, highly analytical and who is excited by the challenge to further expand and optimize our paid search program.
  
  
  Responsibilities:
  • Hands-on management and optimization of search campaigns to build best-in-class SEM program for Zendesk across different regions globally
  • Day-to-day campaign bid management and execution tactics across multiple search engines (e.g. Google, Bing, etc.) to exceed goals and maximize return on ad spend
  • Identify opportunities to expand our search efforts; Conduct ongoing keyword research and expansion  
  • Rigorously test every aspect of paid search-keyword, ad copy, landing pages to drive optimal performance results
  • Partner with the teams in regions to adjust the campaign to the local context and maximize relevance
  • Support new product launches and promotions through new copy and messaging
  • Monitor daily/weekly/monthly/quarterly budgets and pacing to achieve key metrics, KPI goals, and ROI targets
  Desired Skills / Experience:
  • 4+ years of hands-on experience running paid search campaigns on major search engines platforms (AdWords & Bing) at a global company preferred   
  • Hands on experience with desktop AdWords and Bing editor tools
  • Deep knowledge of search engine marketing, bidding strategies, and A/B testing
  • Experienced in performance marketing, with a focus on understanding Return on Investment (ROI)
  • Strong quantitative skills and the ability to analyze data and make data-driven decisions
  • Ability to clearly communicate results, key learnings and areas of opportunities
  • Proficiency in Excel is a must: Pivot Tables, VLOOKUP, SUMIF formulas are your friends
  • Excellent project management skills with proven ability to meet deadlines
  • Familiarity with DoubleClick bid management platform, as well as GTM tag management
  • Proficiency/ fluency in one or more languages is a plus: Japanese, Portugues, Spanish, etc.
  • BA/BS required
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Global Partner Enablement
  The Director, Global Partner Enablement, will lead the strategy and execution for Zendesk’s global channels and participate as a key member of both the Zendesk Global Channels team and the Zendesk Global GTM Enablement team.
  
  
  This person has global expertise in designing, developing and delivering enablement programs for partners across sales, solution consultant and professional services roles. The ideal candidate will be well-versed in instructor-led, self-paced learning, train-the-trainer and certification programs.
  
  
  The successful individual should be comfortable with a global, dynamic, fast paced environment and be capable of collaborating and executing across multiple functions.
  
  
  Responsibilities:
  • Work with key stakeholders to prioritize Partner Enablement needs based on key behaviors that will successfully drive channels business
  • Collaborate closely with all members of the GTM enablement team to understand what assets exist, or need to be re-purposed or created
  • Drive cross functional collaboration, in particular with product marketing, channels and direct sales
  • Prioritize, design, develop, deliver and measure impact of global partner enablement initiatives in conjunction with the partner sales teams around the world
  • Continue and improve current programs: Partner portal training, monthly partner webinars, regional instructor-led partner training
  • Create and implement an effective Partner Certification program
  • Develop new and innovative programs for additional impact
  • Self-starter who is able to strategize, execute and build Zendesk partner enablement into a world class program using best practices and pushing the envelope on new ways to be more successful  
  
  
  Requirements:
  • 5-10 years experience in channel enablement, sales enablement, and/or partner sales
  • Excellent stakeholder management capabilities across multiple regional and global functions and multiple levels from Manager to Senior VP
  • Strong project management and organizational skills, ability to manage multiple large scale projects in tandem
  • Proven experience with adult learning principles and course design techniques (1) design; (2) build; (3) run/manage the program; (4) measure and report on success metrics
  • Excellent facilitation and presentation skills across a range of learner tenures from individual contributor to Vice President
  • Direct people management skills with a focus on coaching and mentoring others
  • High energy, charismatic, and innovative
  • Proven creative thinker that independently generates and executes on innovative ideas for how to engage learners
  • Strong sense of responsibility and initiative
  • Solid oral and written communication skills
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Integrated Campaign Manager, SMB
  Zendesk is seeking an Integrated Campaign Manager to help fuel the next phase of rapid growth for our company in the small business space (less than 100 employees).  In this high impact role you will own the demand generation strategy and campaign execution to drive new and expansion business for small businesses. If you have a passion for building creative and high performing global integrated campaigns, if you can organize and drive groups toward common goals in a productive way, and are capable and comfortable engaging with execs and individual contributors alike, we want to hear from you.
  
  
  Primary Responsibilities and Objectives
  • Build the multi-channel campaign strategy to drive new prospect and expansion opportunity for our high velocity (SMB) customers
  • Partner with product marketing, regional marketing and sales teams to create and prioritize business requirements to develop end-to-end integrated marketing plans
  • Own end-to-end management of global campaign execution across channels (e.g. digital advertising, web, email, field & virtual events, etc.) including creative and copy development, campaign setup, A/B testing, conversion flows, and campaign optimization to maximize conversion rates
  • Test and optimize new programs and channels. Continuously measure ROI and scale our efforts to drive new business
  • Think outside the box and build creative customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Collaborate with sales and field marketing teams on campaign implementation and follow up
  • Actively monitor all campaign analytics, partner with our business intelligence team to create appropriate reporting on campaign performance and communicate results effectively to the team with recommended actions for optimization
  • Drive delivery of key execution plans, collateral, and marketing programs and offers
  • Monitor, assess and report on integrated marketing campaigns performance and provide strategic direction and guidance based on analysis of results
  Qualifications, Skills and Education
  • 4+ years marketing experience including 2 years of focus on SMB marketing. Past experience in driving acquisition, expansion and demand for self-serve trial-based platforms is a huge plus.
  • Deep understanding of how small businesses operate and buy software platforms. You need to  be able to build marketing campaigns that serve their needs by driving prospects to trial and eventually conversion and expansion.
  • Experience owning end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Strategic mindset and understanding of marketing as it relates to achieving business objectives
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change. Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, team-oriented, energetic, and optimistic
  • Comfortable within Salesforce.com especially in campaign and reporting objects
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Events Sponsorships & Strategy
  Zendesk is the market leader in SaaS Customer Service and Engagement solutions for high-growth companies across the world. We are looking for your to lead Global Events Sponsorships and strategy. This role is part of the Partner Marketing at Zendesk is responsible for developing the sponsorship strategy for our global user conference, Relate, and our regional Zendesk Showcase events. You will work closely with our Events, Technology Alliances, Partner Sales, Product Marketing, and Platform Marketing teams to identify the priority partners we want to sponsor our events and drive the sponsor acquisition process.
  This role will cover a wide range of exciting opportunities including developing joint content and presentation materials for higher tier partners that present at our events.. Ideally, you will have a strong marketing background and ability to work with a cross-functional teams to lead planning and execution with internal partners and strategic Zendesk Partners. We would be motivated by a forever changing and evolving environment and comfortable in a ‘first of its kind’ role for the company. 
  
  
  What you'll do:
  • Get to know strategic partner ecosystem and understand their capabilities
  • Work closely with the Technology Alliances, Product Marketing, Platform Marketing, Partner Sales, and Events teams to define Zendesk’s global sponsorship strategy
  • Drive the events sponsorship planning process including soliciting input from key partners to prioritize invites, determining timelines and milestones, and reporting progress against plan
  • Actively solicit and secure sponsorship agreements
  • Align with the global Technology Alliances and Partner Communications teams to ensure partners in the region are well-informed of sponsorship opportunities
  • Field sponsorship agreement questions from sponsors and work internally to resolve any issues that may arise. Sponsors often request changes and additions to our sponsorship agreements.
  • Coordinate with the Events team to ensure all signed sponsors are provided with the information and resources to optimize their onsite experience
  What you bring:
  • 7+ years experience in Partner Marketing, Field Marketing, Alliances, and/or business development
  • Exceptional communication and presentation skills; comfortable presenting to a range of management and partners. Able to tell a visual story with graphs and data
  • Passionate about what you do and have experience in go-to-market and driving growth
  • Love playing with data to identify hidden opportunities and insights
  • Comprehensive knowledge of a SaaS sales and marketing funnel
  • Understand the huge growth potential this role represents for Zendesk
  • Highly-motivated, self-starter who takes initiative and defines what Zendesk should do with regards to promoting partners at our global events
  • Comfortable and used to, a stand-alone role - collaborating with local and global teams
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager, Product Strategy & Operations
  Who you are:
  We’re looking for a product strategy & operations manager with strong analytical skills, practical business experience, and an ambition to have a significant impact on understanding and growing our business. The right candidate will have a desire to work amongst product, marketing, sales, support, and finance teams to drive the business forward.
  
  
  You must have an incredibly high level of curiosity, a drive for accuracy, very high attention to detail, and the ability to mask something incredibly complex behind something beautifully simple. This is our product philosophy and must be your approach to analyzing and communicating, and taking part in the evolution of our business. You are comfortable with all kinds of data, and feel comfortable in all stages of data analysis.
  
  
  What you’ll be doing:
  You’ll serve as a key business leadership team member across a variety of products, reporting to the Director of Product Strategy & Operations. You will lead efforts in an unstructured environment to identify product, customer, partner or market insights and improve decision-making across various stakeholders, including product management, marketing, sales support, success, and senior executives.
  
  
  Responsibilities:
  • Executive Review: Serve as key business partner for reporting, and both the short-term & long-term business planning for executive Quarterly Business Reviews (QBR) to C-Suite
  • Packaging & Pricing: Be part of the Product Pricing & Packaging team, modeling potential impact of feature/product launches, plan shifts, pricing changes and analyze them after rollout
  • Product-to-Revenue Analysis: Work with Product Data Analytics and product managers to tie feature and product adoption and usage to business value (CAC, ASPs, MRR, Retention, and Revenue)
  • GTM Analysis: Partner with Sales to analyze the impact of customer promotions and sales compensation on bookings volume and profitability and on Success, Operations, Advocacy, and Success activities on retention
  • Forecasting: Collaborate with FP&A analysts across departments to build and refine models to forecast customer acquisition and retention, product & plan mix, retention by region
  • Planning: Develop and apply clear  “what if” methodology for sizing opportunities, estimating ROI, and prioritizing product, marketing, sales, and customer experience projects
  • Tracking: Build and maintain operational dashboards showing KPI trends and variances (plan vs actuals) and run ad hoc analysis when anomalies are noted
  • Operations: Work with Program Management to lead product, feature, campaign, and promotions launches with operational stakeholders. (IT CRM, FinanceOps, PDW, Finance)
  • Innovation: Contribute to identifying new business opportunities, lead experiments and special projects to drive innovation and growth
  • Reporting: Align with Finance & Revenue teams to drive standardized product-line bookings, revenue & cost reporting
  • Collaborate: Contribute to the team's overall understanding of Zendesk customers and our portfolio of products
  What you bring to the role:
  • Answers business questions with clarity Intellectually curious and passionate about this opportunity
  • Communicates well with executive audiences
  • Proactive and tenacious
  • Organized and driven to get results
  • Team player excited to collaborate with others
  Basic qualifications:
  • BA/BS degree required, an MBA can be a plus
  • 3-5 years of experience in similar role or operating experience in enterprise software, SaaS, or consumer internet is preferred
  Preferred Qualifications:
  • Proficient in data analysis and visualization with analytics tools (Explore, Tableau, Domo, ... etc.)
  • Take meaningful responsibility to shape and execute on our strategy and operations
  • Proficient in SQL experience
  • High quality analysis and presentation is a must
  • Ability to dive into large volumes of data and develop actionable insights for the business are key to success in this role
  • Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
  • Ability to be highly productive with limited oversight on a day to day basis
  • Practical business understanding with genuine passion for technology, big data, and/or entrepreneurship
  • Strategic thinker with excellent business judgment and strong product intuition
  • High-energy, team-first, positive attitude
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing Campaigns Manager, Upmarket Expansion
  Zendesk is seeking an Expansion-focused Marketing Campaigns Manager to help fuel a phase of rapid growth for our company. This role is focused on creating and executing global end-to-end marketing campaigns to drive expansion business from existing mid-market and large Zendesk customers. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will wear many hats - this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilites
  • Drive expansion opportunity acquisition and pipeline generation within our customer base, focused on mid-market and large customers
  • Develop multi-channel (digital advertising, web, email, field & virtual events, direct mail, etc.) customer expansion campaigns that meet business growth and revenue goals
  • Understand and articulate buyers' journey in the context of campaigns
  • Create marketing programming that is sustainable and even useful for existing customers - we will only hit our goals by educating our customers and creating trust
  • Partner with product marketing teams on product launches, platform expansion, feature upgrades, etc. to identify campaign opportunities for customers
  • Collaborate with sales teams on campaign implementation, follow up, and performance
  • Partner with content team, brand team, web team, other campaign teams, and performance marketing team to develop compelling content to support various marketing campaigns and align with buyer’s journey maps
  • Own end-to-end management of global campaign execution, including: creative and copy development, campaign setup, A/B testing, conversion flows, and campaign optimization to maximize conversion rates
  • Evaluate research, data, market conditions, and competitive position and implement adjustments as needed
  • Actively monitor all campaign analytics, partnering with our business intelligence team to create appropriate reporting on campaign performance and communicate results effectively to the team/management with recommended actions for optimization.
  Requirements
  • Minimum 3-5 years marketing experience with strong campaign experience. SaaS preferred
  • Experience owning end-to-end execution of demand generation campaigns: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Experience with account-based marketing programs a plus
  • Proven ability to draft high-performing email copy
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change. Good collaboration skills are vital
  • Previous experience working closely with sales
  • Comfortable within Salesforce especially in campaign and reporting objects
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams.A bias for action, results and delivery, with a high quality bar and attention to detail
  • Quick learner with ability to thrive in an unstructured environment
  • Strong analytical & organizational skills with keen attention to detail
  • Positive attitude, team-oriented, energetic, and optimistic.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Regional Email Marketing Associate
  Zendesk is looking for a Regional Email Marketing Associate who can make an immediate impact on our growing team. As a Zendesk, you will work closely with our AMER Marketing Operations Manager to support field email programs. 
  
  
  Responsibilities:
  • Handle the creative design, personalization and messaging, segmentation, analytics, and test-and-learn strategies for all email marketing communications
  • Develop email campaigns and workflows, including template design, messaging development, email setup, and performance tracking
  • Assists in identifying the appropriate target audiences to receive emails
  • Collaborate with others on the AMER Regional Marketing team and coordinate all creative development & production
  • Think end-to-end across member journey, and utilize segmentation, automation and customization
  • Perform ongoing testing of subject lines, offers, creatives, copy, and other testable variables. Present finding and implement best practices. Continually improve rates, conversion, and retention rates
  • Measure and analyze email and campaign performance metrics, develop reports and generate insights to continuously iterate and improve engagement
  • Monitor and optimize deliverability and ensure CAN-SPAM compliance to maintain high deliverability, data
  • Optimize emails for deliverability, open rates, conversion rates, mobile rendering, etc.
  • Proofreads own documents to verify their effectiveness in conveying the necessary message, correct as to imagery, content, grammar, spelling and typographical errors
  What you bring to the role:
  • 1+ years in a marketing related function (Internships are great!)
  • Passionate and driven about marketing, cloud-based technology, B2B business
  • Hands-on experience with Email Service Provider a plus
  • Creativity and confidence to try & test new ideas
  • Collaborative, upbeat, and a fast learner willing to jump in to our team’s fast-paced projects and have fun
  • Stamina and drive to always push yourself to improve and innovate
  • Photoshop & Salesforce experience a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Campaign Manager
  Zendesk is seeking an experienced Senior Campaign Manager to manage our global marketing efforts to promote Zendesk Sunshine, our new open and flexible CRM platform that connects customer data to give businesses a complete picture of the customer experience. Built natively in the public cloud and grounded in our partnership with Amazon Web Services, Sunshine enables businesses to easily bring data in and out of Zendesk and allows developers to create powerful and unique integrations.
  
  
  In close partnership with the product marketing team, this role will oversee the development and execution of B2B marketing strategies and programs that educate, inform, engage, and create demand for our platform. You will do this by targeting 3 unique personas: customer experience leaders, CIOs, and developers.
  
  
  The ideal candidate has significant experience in developing marketing programs targeting CIOs and other senior IT leaders. Experience marketing to developers is a huge plus. You will have considerable influence on our company’s success and significant room for personal growth and career development. You will also wear many hats -- this is a role that requires hard and soft skills to be successful.
  
  
  Responsibilities
  • Develop fully integrated, multi-channel campaigns (digital advertising, web, email, field & virtual events, direct mail, etc.) that meet business goals
  • Design full-funnel campaigns that drive leads and opportunities to sales, understanding and articulating the buyer's journey (as well as the influencer’s journey) in the context of campaigns
  • Own end-to-end development and management of global campaign execution, including: creative and copy development, campaign setup, A/B testing, and campaign optimization to maximize conversion rates
  • Draft compelling content for email, in-product messaging, and direct mail, and build landing pages that drive traffic from campaigns and support sales follow-up
  • Work with the in-house outbound research team to develop and iterate on contact lists for campaigns
  • Partner with content, brand, web, field marketing, engagement marketing, performance marketing and other teams to develop compelling content to drive campaigns from planning to execution
  • Provide guidance and direction to the regional marketing team on investments to target CIOs and developers
  • Collaborate with the product marketing team on key plays and audiences for campaigns
  • Collaborate with sales teams on campaign implementation, follow up, and performance
  • Partner with the localization team to support effective campaigns across all tier 1 languages and key regions
  • Evaluate research, data, market conditions, and competitive positioning among target segments and implement adjustments as needed
  • Actively monitor all campaign KPIs, partnering with our analytics team and the campaign analyst to create appropriate reporting on campaign performance, and communicate results effectively, with recommended actions for optimization
  Requirements
  • 5+ years marketing experience (SaaS preferred) with strong campaign or integrated marketing experience
  • Experience owning end-to-end execution of campaigns: ideating, building, monitoring, optimizing, and maintaining campaigns
  • Experience with multi-channel campaigns required
  • Strong creative mind with the ability to ideate new campaign concepts and collaborate closely with our internal marketing teams
  • Quick learner with ability to thrive in an a fast-moving environment
  • Strong organizational skills with keen attention to detail
  • Positive attitude, team-oriented, energetic, and optimistic
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change
  • A bias for action, results and delivery, with a high quality bar
  • Previous experience working closely with sales and product marketing
  • Conversant in Salesforce
  #LI-MS1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager Platform Product Marketing
  Zendesk is the world’s leading Customer Service and Engagement company.  With the launch of our new CRM Platform, Zendesk Sunshine, we are looking for a Sr Manager of Product Marketing to join our Platform and Emerging Products team. Reporting to the Director of Product Marketing for Platform and Emerging Products, your will be responsible for helping to grow our new and emerging business across a suite of products, with a primary focus on the Zendesk Platform and our Services team. In this role you will partner closely with Product, Sales, Brand and Campaigns teams.
  
  
  This is an exciting opportunity for a creative, driven and passionate individual to make a worldwide impact.
  
  
  Roles and responsibilities:
  • Messaging and positioning for Zendesk Platform and Services in coordination with your peers in the PMM and Product teams
  • Develop and own GTM strategy and Sales Enablement in coordination with Sales and Enablement teams
  • Co-creation with your campaigns counterpart of an integrated marketing plan that drives pipeline and bookings
  This role requires:
  • A strong storyteller with a love of messaging and positioning
  • Someone who is comfortable in a start-up like environment and who can operate independently to build out new programs and initiatives for our emerging business units
  • A team player who can work across an organization to build a plan, get alignment and execute it
  • A customer-first mentality
  Nice to haves:
  • Technical aptitude and familiarity with platform or data products
  • Background in Product Marketing or Product Management
  • Experience in SaaS and/ or Customer Experience or Marketing software industry
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Alliances & Marketplace
  Zendesk has serious growth and innovation ambitions — and deepening our partnerships with some of the SaaS category leaders and infusing our marketplace into our ongoing Product and GTM motions are critical components for us to realizing those ambitions. This position is all about making both of these things happen, reports directly to a Director of Technology Alliances and will have 1-2 direct reports.
  
  
  As a member of Zendesk’s Technology Alliances team, you’ll be responsible for building and executing partnerships that can expand our solution footprint, drive product innovation, elevate our brand, and craft new-new sales opportunities. This role is unique in that you will get to wear different hats by leading the Zendesk Marketplace (from a business / merchandising perspective) while also handling a select tier of high-profile partners. Along the way, you’ll get the opportunity to work with stakeholders throughout Zendesk’s business, including Product Management, Engineering, Marketing, Sales / Success / Professional Services / Customer Advocacy, and Legal. 
  
  
  Responsibilities:
  • Become Zendesk’s primary point of contact for a handful of Zendesk’s top strategic ISV partners, and co-develop and execute on partnership plans for each of these partners
  • Work closely with Product Management partners as well as Product Marketing, your Tech Alliances colleagues, and other teams to define the strategy for how to grow Zendesk’s Marketplace. Coordinate closely with Product Operations, Customer Advocacy, and Developer Relations to effectively onboard developers and ISVs
  • Selectively coordinate joint GTM activities, particularly joint marketing, in concert with the partner plan and business case. Collaborate with internal Zendesk partners (Sales, Marketing, Product and Success) to ensure we meet partner dedications and maximize benefits from our partnership
  • Establish success metrics for each partnership and lead data collection / measurement to guide impact assessment and future investments
  • Lead a team of two who is responsible for operating the marketplace and ensuring a positive developer experience.
  • Improve overall developer experience by decreasing app approval time, assist with ongoing support, developer communications, and developer documentation 
  Requirements:
  • You have 8+ years of total work experience and have at least 2-3 years of extraordinary performance in a role similar to this one, ideally at another SaaS company in meaningful roles such as handling technology partners, developer experience, business development, developer relations, etc. Experience managing people for 1-2 years as well. Consulting background or other prior work in a professional services capacity is a plus
  • You exhibit a positive attitude, are team-oriented, ambitious, optimistic and, for heaven’s sake, a sense of humor
  • You are at ease when discussing product and technical components / capabilities at significant detail. Extra points for having a technical background, but this is not a requirement
  • You are able to juggle several priorities at once — ideally you thrive in such an environment. Entrepreneurial nature, strong sense of ownership, bias towards action and ability to balance competing priorities
  • You have demonstrated experience leading cross-functional initiatives handled on a tight timeline with immovable landmarks
  • You have no hesitations about cold outreach and are a consummate networker. You actively seek out opportunities to meet with existing and potential new partners. Bonus points if you already have a Rolodex of partner relationships
  • You feel confident in utilizing data to make informed decisions and set a strategic course
  • You have passion for product and how Zendesk customers can use apps to do more with our products. Existing experience with Zendesk products is always welcomed
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Marketing Data Analyst
  You’ll be joining a motley crew of soccer players, motorcycle riders, sous vide fanatics, and an improv champ. We are data driven marketers, so every major decision starts with data analysis to identify opportunity areas and to measure our efforts.
  
  
  You’ll be diving into a wide scope of sales and marketing data to help us make the right decisions and achieve our ambitious goals.
  
  
  Responsibilities:
  • Develop a framework to manage and track the global Performance Marketing budget and performance by region, country, and channel (e.g. SEM, display, direct mail, etc.)
  • Develop goals and track progress against quarterly budget, lead, and pipeline targets
  • Forecast and provide recommendations for optimal channel investment, pacing, and re-allocation throughout each quarter
  • Build dashboards that will monitor channel pacing and downstream metrics. Identify new trends, flag potential issues, and provide guidance to channel managers based on findings
  • Help answer ad-hoc big (and small) questions by analyzing company data from any and all channels and sources that drive the leads, pipeline and bookings of our various marketing channels
  • Regularly report findings and ongoing KPI’s to regional marketing and sales teams to provide visibility into business performance and to aid decision-making
  Desired Skills and Experience:
  • BS/BA degree in math, statistics, engineering, economics, or related degree OR equivalent combination of education, training, and experience
  • 4+ years of experience in strategy consulting, data analytics, business intelligence, or related field
  • Excellent written and verbal communication skills.
  • Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
  • Strong intellectual curiosity combined with a knack for recognizing correlations, trends, and statistical irregularities
  • Talent for translating data into easy-to-understand, actionable insights
  • Advanced SQL query writing and experience building and maintaining complex forecasting models
  • Experience with BI tools (e.g. BIME, Tableau, GoodData) and advanced Excel functionsKnowledge of advertising platforms (e.g. AdWords, Bing) and reporting on standard digital marketing KPIs (e.g. CPA, CPM, CTR, etc.) a plus
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Marketing Manager, Competitive Intel
  Zendesk is looking for a strategic Senior Competitive Intelligence Manager, based in San Francisco, to help us grow the competitive intelligence function at Zendesk. This is an opportunity to work on a high impact team & influence strategy across the business.
  
  
  Reporting to the Head of Competitive Intelligence, this person will help own the competitive positioning, messaging, and strategy for the business and tell this story both internally and externally.
  
  
  Responsibilities:
  • Be an expert on the products and strategies of vendors in the Customer Experience space.
  • Conduct periodic product and strategy deep dives. Know the competitive feature sets inside and out.
  • Develop assets (e.g., battlecards, customer stories, demos, white papers) to help our Sales teams excel in competitive deals.
  • Train internal teams on Zendesk’s competitive positioning and strategy, including strengths / weaknesses, messaging, and tactics.
  • Support the Sales organization on deal-specific requests. Be the go-to person for deal- and competitor-specific questions.
  • Assist the launch of new products and features (pricing / packaging, positioning, messaging) by providing recommendations based on the competitive landscape.
  • Inform internal decision-making, including product strategy and corporate development.
  • Get out and mingle. Attend industry conferences, meet-ups, and analyst events to keep the pulse on emerging trends and changing needs in the Customer Experience space.
  Must have:
  • 5+ years experience in sales/pre-sales, competitive marketing, or product management.
  • Track record of supporting Sales teams with competitive tools & deal support.
  • Deep knowledge of the Customer Experience space.
  • Curiosity is a must. You are curious about technology products and ecosystems. Business models & strategy excite you.
  • Exceptional communication & presentation skills. Verbally articulate and skilled at telling a visual story. You can adapt & tell this story to different audiences.
  • An ethos of “getting things done.” Proactive style with discipline for setting priorities, driving decisions, and getting closure on recommendations and issues.
  Nice to have:
  • Knowledge of customer buying behavior for software-as-a-service.
  • Technical aptitude and familiarity with platform or data products. You are comfort with both a business audience and a technical audience.
  • MBA is a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Marketing Manager, Customer Marketing
  Zendesk is looking for a Senior Customer Marketing Manager, based in San Francisco, to help us evangelize our amazing customers and the value Zendesk drives for their businesses. This is an opportunity to join a growing customer marketing team at a truly customer-centric company.
  
  
  Reporting to the Sr. Manager of Customer Marketing & Solutions, this person will help tell Zendesk’s story through the lens of our customers. This person is a passionate storyteller who can creatively communicate different aspects of a story to different audiences, both internal and external. If you are customer-focused, care about the customer experience, and are a great story-teller, then this is the role for you.
  
  
  Roles & responsibilities:
  • Become an expert on our customers and their unique use cases. Connect and establish strong working relationships w/ Zendesk customers around the globe.
  • Produce compelling content and stories across multiple formats (e.g., video, blog, virtual and in-person events, social) that highlights how Zendesk helps businesses transform.
  • Partner with cross-functional teams (Product Marketing, Campaigns, Content, Sales, Customer Success) to support our key messages with customer evidence.
  • Develop a content strategy to extract maximum value from our portfolio of customer stories.
  • Train Sales & other internal teams on use cases and the supporting customer evidence.
  Must have:
  • 3+ years experience in Customer Marketing.
  • Exceptional storytelling abilities.
  • Proven track record of developing transformational customer stories and telling these stories through a variety of formats.
  • Strategic thinker with the ability to understand complex customer use cases and articulate how a technology solution is delivering customer value.
  • Passion for telling stories, and teaching others to tell those stories.
  • Experience training internal teams on how to leverage customer marketing assets in the sales cycle.
  • Team-first attitude and ability to work across a diverse group of teams and projects.
  Nice to have:
  • Knowledge of the customer service / customer experience space.
  • Experience working with Creative and Production teams in developing customer videos.
  • Messaging, positioning, and copy-writing experience.
  • Familiarity with “Customer Champions” programs.
  • MBA is a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sr. Manager, Performance Marketing- Paid Social, Display
  Zendesk is looking for an accomplished Senior Performance Marketing Manager to develop and execute our paid social and display strategy, driving high-performing initiatives to improve the return on our marketing investment and grow leads and revenue from paid social campaigns. This is an exciting opportunity for a Performance marketing guru with consistent performance in optimizing complex global paid media campaigns for multiple products and audiences in a dynamic environment.
  Ideally, you will be a data-driven self-starter, both highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys formulating hypotheses, developing testing plans and iterating based on data-supported insights. 
  
  
  What you'll do:
  • Be the global lead in charge of building out and expanding a performance-focused paid social and display marketing program at Zendesk
  • Build, lead and maintain framework and roadmap for your channels
  • Actively deploy testing of known paid media levers- bidding, audience and creative
  • Develop and refine audience strategy, working cross functionally with partners to improve the relevance and effectiveness of your channel
  • Develop a framework to execute against both prospecting and remarketing strategies across platforms like LinkedIn, Facebook and Instagram, leading performance to strict value goals
  • Develop Zendesk’s Display practice from the ground up, recommending investment in ad tech tools as needed
  • Take an active role in improving direct response creative ads by assessing the content/creative and recommending fresh creative to improve upfront economics
  • Work with the core performance team in HQ as well as in regions on budgeting and pipeline forecasts, allocating and maxing out spend against the most efficient strategies Collaborate with regional teams sharing performance insights but also using their local expertize to make social campaigns even more effective
  • Communicate big-wins for platforms and flagging of potential red-flags just as fast
  • Communicate with regional and cross-functional partners as needed
  Who you are:
  • You are a seasoned paid media authority with a playbook of proven tips and tricks to meet ambitious value driven goals.
  • You are constantly on the lookout for the next tactic that will take your programs to new heights
  • You have experience handling large budgets of 1MM+
  • You are accustomed to a highly matrixed organization managing directly a team of 4 people, as well as regional performance resources with dotted-line reporting
  • You are eager to roll up your sleeves- we are building a team of do’ers who like tinkering and testing using all the different levers available- bids, budgets, placement types, audience targeting, creative, CTA
  • You have strong analytical skills and can independently pull insights from large data sets (it goes without mentioning that you have strong excel skills. SQL skills are a bonus)
  • You pay very close attention to innovations in your space and have a POV on how we can apply it to scale our programs
  What you bring:
  • Experience in B2B marketing and familiarity with B2B metrics preferred but not necessary
  • 7+ years in a performance marketing role at an agency or in-house
  • End to end understanding of the advertising process- campaign set up, tracking, optimization and attribution
  • Ability to dig into performance data, to understand and articulate variation in performance versus goals
  • Deep expertise in demonstrating 1st and 3rd data to drive performance
  • Highly organized, detail oriented with an experimentation-driven mindset
  • This position will have 4 direct reports (2 of which will need to be hired) and previous experience managing talent is strongly preferred. This person will also be tasked with including regionally based performance resources with dotted line reporting
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Vice President of Global Events & Field Marketing
  Zendesk is seeking an experienced Vice President of Global Events & Field Marketing with proven, at-scale event experience to oversee the development and execution of Zendesk’s corporate events strategy targeting mid-market and enterprise prospects and customers. This leader’s scope will range from scaling and evolving Zendesk’s fast-growing yearly Relate global user conference to improving its region- and city-specific Zendesk-owned events, third-party conferences and tradeshows, and related enterprise field activities.
  
  
  Zendesk has quickly grown the number and size of events it runs in recent years as the company has continued its move upmarket. This person will bring deep events strategy as well as logistics and production expertise to this role, and will demonstrate this expertise to ensure Zendesk continues to grow and improve its events across all regions. 
  
  
  This role will specifically play a critical oversight role between Zendesk’s corporate events team and regional marketing teams, ensuring alignment across these groups on everything from events strategy, branding, messaging, and content; to budgets, production tools, and event execution logistics. The Vice President of Global Events & Field Marketing will oversee the business side of events, partnering with regional marketing and sales leadership to ensure that each event has established pipeline and bookings goals, and that the events generate significant return on investment by bringing in targeted prospects and customers and showcasing the value of Zendesk’s SaaS solutions. This leader will work with executive marketing and executive leadership to plan annual events budgets within the broader marketing envelope and will make appropriate trade-offs to maximize value.
  
  
  
  
  What you get to do every day
  • Own the strategy, development, and execution of Zendesk’s corporate events strategy targeting mid-market and enterprise prospects and customers
  • Drive a corporate events organization to build and execute a consistent, on-brand and customer needs-focused events strategy for Zendesk events
  • Ensure alignment across the Zendesk corporate events team and regional field marketing teams all things from strategy, branding, and messaging to budgets, production tools, and event execution logistics
  • Scale a global team of event marketers and planners, regional field leaders, and on-the-ground field marketing execution teams
  • Partner with sales, marketing, success, brand and product organizations to develop a yearly corporate events program that both aligns to Zendesk’s product and solutions strategy, as well as meets its pipeline and bookings goals
  • Oversee and improve Zendesk’s third-party events and conferences strategy and execution in partnership with Zendesk’s field marketing and GTM executives
  • Iteratively test and improve event and related field marketing activities to optimize customer experience while maximizing ARR
  • Consistently improve and lead change in event and field program methodologies; employing industry standard methodologies and look for opportunities to improve effectiveness and efficiency
  • Present regularly on event strategy, performance and other takeaways to senior Sales and other executive partners
  What you bring to the role
  • 20+ years of leadership experience running corporate events and related field marketing activities at scale at (or for) SaaS or related B2B businesses
  • Demonstrable expertise in scaling an events program targeting enterprise prospects and customers, with a particular focus on providing a superior customer experience while also meeting the needs of the business
  • Deep understanding of the logistics and production complexities of user conferences, field events, third-party events and conferences, and related
  • Experience overseeing a global team with unique localization requirements
  • Proven leadership with extensive experience scaling teams and hiring and growing highly qualified talent
  • Expertise and comfort working with creative teams to build amazing customer experiences
  • Demonstrable experience setting aggressive goals for the business and creating a sense of urgency
  • Excellent communicator and collaborator, ability to effectively and convincingly communicate ideas and objectives to executives and colleagues of all levels
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Web Engineer
  Welcome to Web. This team is responsible for the face and functionality of Zendesk.com. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank that researches, develops, and improves new customer flows. We’re looking for a hardworking dev to work across the primary brand site (zendesk.com), and the 20+ international sites serving markets across the globe.
  
  
  This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer. This position requires a “maker” mindset. You should be comfortable building pages to spec quickly and cleanly but you should also be able to run a web project from start to finish. You should have the eyes of a designer, the voice of a director, and the analytical mind of an engineer.
  
  
  Attributes we’re looking for:
  
  
  The humble teammate: You may be an amazingly forward-thinking coding "rockstar" from the Kingdom of I-don't-care-about-anybody-but-me, but guess what? You're just a smelly human. Once you start to believe that you know everything, you'll stop allowing yourself to learn from others. Don't be that person. We can't stand that person.
  
  
  The prankster: Besides delivering great work, we rarely take anything seriously.. especially ourselves. This enables us to remain stress free despite any tight deadlines that we may face.
  
  
  Mz. or Mr. Honesty: We're pretty direct with one another. We keep each other humble (see humility definition above) and joke around a bunch (see humor definition above) but we also ensure that we keep the conversation honest and open so that when something looks off or is headed in the wrong direction you won't hesitate to speak up.
  
  
  The unshakable optimist: Failing is part of growing and experimenting. Push the boundaries and you may fall flat on your face. But if you can't see the rainbows through the failure foliage, you'll struggle much more than needed.
  
  
  The communicator: "Ur code sux." That phrase is not helpful, 'nuff said.
  
  
  
  
  What you get to do every day:
  • Strategize around lead generation and innovation on zendesk.com
  • Collaborate with marketers, designers, and engineers in a fast paced environment (if you’ve worked in an agency, you’ll know what we mean)
  • Participate in architecture and technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Proactively seek out and find solutions for minimizing road blocks within the infrastructure and code base
  • Create beautifully simple solutions to complex technical problems
  What you bring to the role:
  • A minimum of 3+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery in a  production environment
  • A college degree or a good reason for not having one
  • Ambitious, detail oriented, diplomatic – you can keep all things moving while delivering great work
  • Git / Github experience, comfortable handling complex merges with frequent regularity
  • Decent knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to and experience with one of the following server-side languages: Node.js, or PHP Experience automation tools for testing and deployment with hands-on exposure to Selenium, PhantomJS, or Grunt
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation is desired
  • Expert knowledge of performance optimization and how it impacts user behavior and conversion
  • Adept at turning wireframes and mockups into HTML / CSS with a working knowledge of Photoshop and Illustrator
  • Expert knowledge of CSS preprocessors / SASS
  • Passion for design, user experience, marketing, and information architecture
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  People Operations & Workplace Experience
  Compensation Partner
  The Compensation Partner is part of the People Operations team. It will support the Compensation function as we scale and grow! This position will provide important support to compensation activities and initiatives for our organization. The successful candidate in this role will apply solid knowledge of compensation (base, variable, equity) data analysis to provide meaningful insight to inform compensation-related decisions, programs, and tools.
  
  
  Working out of our San Francisco headquarters this role will report to the Head of Total Rewards and will work with our global Compensation Team in SF and Dublin. Help us make our compensation practices more effective - and have fun doing it!
  
  
  
  
  Responsibilities:
  • Be a vital part of the Global Total Rewards team by supporting Zendesk’s global compensation programs including base pay, variable pay, equity programs, and short and long-term incentives.
  • Partner across the business with the leadership of our G&A orgs to understand their needs and be a trusted advisor
  • Partner with HRBP for the business function to deliver seamless support on compensation needs and issues 
  • Partner with Recruiting to evaluate and provide compensation recommendations for new hires
  • Work closely with our Sales Compensation team.
  • Lead the annual salary review process, in partnership with our HRIS leader and our HRBP’s, providing support to managers where necessary. 
  • Assist with change management and create education on our total rewards offerings to enhance the business’ and employees understanding of what we offer
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company’s compensation philosophy.
  • Perform market pricing analyses across various job families and countries.
  • Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data.
  • Conduct complex analysis of data from multiple sources to create various cash compensation and equity models.  Scenarios may include predictive analytics to identify future trends and risk.
  • Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards.
  • Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to.
  Job Requirements and Qualifications:
  • Bachelor’s degree in related field or equivalent industry experience
  • 5+ years experience in compensation, including managing compensation projects (such as benchmarking studies/competitive analysis and modeling)
  • Strong analytical skills with the ability to interpret data and exceptional attention to detail
  • Ability to communicate effectively with all levels, taking complex information and making it easily understood by people with less proximity to the information.
  • Ability to work collaboratively and take initiative in a quickly growing environment
  • Ability to work under pressure and in a fast-paced environment, including an ability to multi-task and juggle multiple tasks both big and small.
  • Ability to be solution oriented and help solve problems, make complex / broken processes more effective, and deliver creative fixes to nuanced issues
  • Excellent interpersonal, organizational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  University Recruiting Specialist
  As our University Recruiting Specialist, you will be responsible for the coordination of both college hires and interns.  You’ll work closely with the Manager of University Recruiting to guide our college interns and hires, and continually find opportunities to improve our on campus brand as an employer of choice.
  
  
  What you get to do everyday:
  • Attend and coordinate on-campus and in-house events for university recruiting at target  universities, which includes company presentations, office open-houses, interviews, networking events, and internship programs
  • Partner with Creative & Marketing to develop collateral aligned with our brand messaging
  • Assist and support diversity recruiting efforts across targeted campuses and affinity groups
  • Update and monitor ATS for reporting on college program status and statistics
  • Design and manage university swag distribution in conjunction with design and external vendors
  • Partner closely all teams and answer inbound questions from future interns
  • Coordinate & manage intern program including on-boarding, mentorship and offsite events
  • Explore new opportunities such as fairs and sponsorships, at current and prospective universities
  • Some travel may be necessary
  Qualifications:
  • Bachelor's degree
  • One to three years of coordinating experience
  • Strong organizational skills, work ethic, initiative, sense of urgency and attention to detail
  • Excellent technical skills, including significant experience using google suite.
  • Strong communication skills
  • And last, but not least, a palpable and genuine passion for college recruiting
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  전문 서비스
  Director, Product Management (CX)
  At Zendesk, we build products that provide beautifully simple experiences. Our Customer Experience (CX) organization is focused on driving our customers’ successful outcomes - whether it’s the Professional Services department implementing and optimizing our customers, the Customer Success team driving product adoption and value realization, or the Advocacy team providing world-class support. We strive to make it easy and transparent for our customers to understand, buy and manage their own relationships with their customers. Our Customer Experience organization is central to building trust through the expertise and value we offer, which is why this is a core and strategic part of our business.
  
  
  Are you a leader with extensive experience in crafting elegant and effective offerings based on the canon of delivery motions from Professional Services, Customer Success and Customer Support? You'll be responsible for helping to design, market, and drive the CX offerings for a company that is redefining the Customer Experience space. This shouldn't be your first rodeo and don't be shy about getting your hands dirty. Your strategic perspective is most valuable and CX and Services expertise highly coveted.
  
  
  What you'll be doing:
  • You'll develop a keen understanding of our customers’ needs and our current offerings that deliver those experiences at Zendesk.
  • Use that understanding to partner with key team members to refine the vision and long-term strategy for CX offerings at Zendesk that drive growth and retention - but more importantly, successful customers.
  • You will partner with our executives and leaders across the organization in sales, product marketing, finance, product, design, enablement, and engineering to drive innovation in the CX product roadmap and execute on it.
  • You will build, lead by example, and mentor a team of talented and ambitious product managers.
  • You will ensure business and technical partner needs are aligned; you’ll also own critical metrics and own business outcomes.
  • As Zendesk is a global company, you will need to collaborate extensively across geographies and product teams.
  What you bring to the table:
  • 10+ years of experience in product management building products in the CX space with 3+ years of experience hiring, leading & mentoring product managers.
  • Business experience defining, pricing, packaging and bundling offerings in the CX space.
  • Experience in defining product roadmaps, build collaboratively with counterparts in Product and Engineering teams and shipping them at scale.
  • Strong product instincts, matched with deep analytical thinking.
  • Strong services and technical background with a CX first mentality.
  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Ability to influence decision-making at all levels within an organization and in a variety of contexts.
  • Proven experience in agile, lean startup product management processes.
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Enterprise Solution Architect
  Zendesk helps companies create better relationships with their customers. We do this by focusing not only on our amazing products but also on building our amazing teams!
  We are looking for a dynamic pre-sales superstar who enjoys positioning technical solutions and services to prospective Zendesk Clients. This is an extraordinary opportunity to join a high growth organization, making a difference in the Customer Experience market. If you have services delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk!
  
  
  What will you be doing?
  • Work collaboratively with our Strategic Account Executives and Solution Consultants to position success paths for our prospects and customers
  • Link business processes with product/technical solutions
  • Capture requirements, craft SOWs and change orders for new and existing customers
  • Position and present implementation, optimization, and advisory services to customers & prospects
  • Proven experience in one or more of the following: consulting services, technical presales, project management and business analysis, technical support
  • Deep understanding of Cloud solutions
  • Knowledge of scoping, sizing & defining statements of work (SOW’s)
  • Enjoy presenting and working with customers - showcase high energy, enthusiasm and positivity
  • Ability to prioritise and plan effectively
  • Work effectively as a member of a cross-functional team (internal & external)
  What you'll bring to the team:
  • Bachelor's Degree
  • Ability to travel up to 30% - US travel only
  • 6+ years experience delivering consulting services,customer support, presales support
  • Experience in a fast paced, high growth & dynamic environment
  • Experience with various architectures (Web, Cloud, Integration) and methodologies
  • Experience with or knowledge of RESTful and JSON API implementation
  • Has worked with Customer Service systems, processes and challenges
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive
  We are seeking a high-performing Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specificallyprospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to director/VP level leaders
  • 2+ years of software selling experience; SaaS experience preferred
  • 1+ years outbound prospecting experience a plus
  • Track record of success selling into mid-market companies
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Business Operations Principal
  Zendesk’s COO org is seeking an experienced Business Operations Principal to join our BizOps function in scaling Zendesk and accelerating our pace of growth. The COO org is focused on working closely with Zendesk’s leadership team to ensure the company’s goals, strategies, and priorities are correctly translated and operationalized across the company.
  
  
  The ideal candidate is an expert in process design who can bring best practices and frameworks to the business operations team and Zendesk as a whole as we build flexible and scalable process rigor. This candidate will also drive problem clarity, requirements gathering and process design of current and future state flows for the most complex initiatives. You’ll have diverse skill sets that spans business operations, process design & improvement, data/analytics, and program management. Intellectual curiosity, comfort with ambiguity and a willingness to learn are essential to success in this role. You will work in a fast-paced and dynamic environment, and know how to navigate a global and matrixed org to get things done, connect the dots to better equip others in their work, and lean in where additional support is needed. You take a positive, influential and motivational approach to working across all levels, from individual contributors to VPs and C-level in supporting various business functions achieve their goals. You are a highly resourceful individual with strong emotional intelligence, self-motivation, attention to detail and proven analytical abilities.
  
  
  A day in the life could include leading teams through process mapping sessions; documenting process improvement, automation and organizational opportunities; and delivering prioritized roadmaps to senior leaders and their teams.
  
  
  What you will do:
  • Develop process design frameworks for the bizops team and act as custodian for our most critical processes across the business. Think product manager for our business processes.
  • Design and build business/customer-facing or internal processes to streamline and optimize the most critical work done by the GTM organization.
  • Work with teams on areas requiring significant change management and do so in a way that minimizes disruption. A good metaphor is flying a plane and changing its engine.
  • Apply structure across people, process and tools, to ambiguous and complex problems in different areas of our business.
  • Partner with GTM Operations, Program Management and Information Technology teams and various business teams to improve cross-functional work processes and ensure alignment and execution on strategic objectives.
  • Communicate recommendations, solutions and change to a variety of audiences across functions and levels in the org ensuring the right level of detail is given to the right audience.
  • Assess business needs using critical thinking to reduce gaps and overlaps across process, tools and people as we scale quickly.
  What you will need:
  • 8-12+ years of work experience in SaaS or technology company, 6 of those in a process design or process-centric role
  • Prior business operations, operational excellence, management consulting or product management experience
  • 3-5 years of experience managing teams in a dynamic, cross-functional environment, preferably B2B software companies
  • Communication Skills: Exceptional listening, oral and written communication skills as well as presentation skills. The ability to multitask effectively.
  • Collaboration Skills: Strong teaming skills and experience to bring together diverse views.
  • Results Oriented: A track record of consistently delivering excellent results, even in the face of changing environment. Regarded as a strong performer, strong attention to detail and solid leadership skills.
  • Analytical Skills: Deep analytical skills and ability to identify patterns, process information quickly and make decisions in a timely manner. Proficiency in data visualization with tools such as Tableau, Domo, BIME etc.
  • Flexible/Adaptable: Have a strong sense of self and can relate well to others; learns quickly and can adapt to changes in timeframes, people and situations with ease. The ability to remain calm under pressure.
  • BA/BS in business or technical degree required, MBA/MSc preferred.
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director, Sales Operations
  Zendesk is looking for a driven Director to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our AMER Sales leadership team. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  This well-rounded leader also thrives on driving cross-functional (Sales, Finance, Data, RevOps) projects, negotiating alignment and managing multiple stakeholders with competing priorities. This person loves leading complex and matrixed work and pursuing technical innovation to scale our business and drive results.
  
  
  As an analytical and scrappy problem solver and self-starter, the ideal candidate will use data and qualitative information to drive and optimize our AMER Sales business. This person should have experience with and enjoy building operational/financial models and plans, analyzing large and complex data sets, and improving our processes and tools (e.g., SFDC, Outreach). This person will help redesign and improve our data and analytics foundation including executive reporting, dashboards, and KPIs.
  
  
  As a key leader of the GTM Operations team, this person will make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted advisor and sales operations lead to AMER Sales leadership
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics.
  • Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business
  • Own and revamp end-to-end sales process to increase rep and team productivity (e.g., Outreach/tool implementation, analytics, reporting, documentation)
  • Lead and improve planning and forecasting processes (long-range and fiscal year modeling, quota and capacity setting, territory carve)
  • Support special projects
  • Manage, train, and coach teammates to build processes to scale and drive operational excellence across Sales and GTM Operations
  Requirements
  • 10+ years of sales strategy & operations experience (investment banking, strategy consulting, enterprise SaaS, MBA a plus), 4+ years people management experience
  • Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
  • Data expert. Querying and scoping (SQL, Salesforce), analysis and modeling (GSheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau)
  • Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Comfortable working in a fast-paced environment while dealing with ambiguity 
  • Strong sense of craftsmanship and detail-oriented with a knack for organization
  • A penchant for customer service, patience, and resourcefulness 
  • Proficient in Salesforce, BigQuery/SQL, Tableau
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive (Platform)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption of a dedicated engagement-strategy within Zendesk's highest potential accounts. You should have a proven track record of sales success for selling a suite or platform for business transformations. You'll help expand our customers to utilizing the full strength of Zendesk using our portfolio of solutions.
  
  
  You'll be responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with the Zendesk account team. You will also be the subject matter expert on dedicated engagement strategy. You will be measured by bookings and overall customer adoption.
  
  
  You possess both a business development expertise that enables you to find, craft and close new enterprise opportunities, engage at the CXO level, as well as a sales background that enables them to easily interact with enterprise customers. You should also have a demonstrated ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk's top accounts who have yet to realize the benefits of active engagement.
  • Collaboratively develop a dedicated engagement specific strategy plan for your accounts with the broader Zendesk account management team.
  • Craft new opportunities and expand existing business measured by new bookings and expansion revenue
  • Develop and nurture CXO relationships at assigned accounts to ensure Zendesk has a strategic seat at the table with these accounts.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Identify and develop opportunities for deeper harmony across Zendesk’s product portfolio and work with Zendesk’s Connect GTM team to bring those ideas to market. 
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 5+ years of enterprise software selling experience; CX & SaaS highly preferred
  • Consistent record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Consistently over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  #LI-CR1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Enterprise Account Executive, Platform (Financial Services)
  We are seeking a high-performing Enterprise Account Executive who will have the exciting chance to create mind share and adoption within Zendesk's highest potential enterprise accounts in key industry verticals (Global 5000). You have a consistent history of sales success in for specific industries with a deep understanding of current industry critical metrics, challenges and priorities and typically have established executive relationships within major industry accounts. This is a chance to build the Platform experience at Zendesk from the ground up and lead the charge in this industry specific expansion.
  
  
  You're responsible for selling transformative industry solutions in both existing and new Zendesk accounts in collaboration with Zendesk executive team and subject matter authorities. Your success will be viewed by bookings and overall customer adoption.
  
  
  You bring a business background that enables them you to find, build and close new enterprise opportunities, engage at the CXO level, as well as a sales skill set to easily interact with enterprise customers. You should also have a proven ability to think strategically about finding new business, product, and technical challenges, with the ability to build and convey compelling value propositions.
  
  
  Responsibilities
  • Lead and develop a subset of Zendesk's top accounts within a given industry vertical
  • Collaboratively develop industry specific GTM strategy and plan with larger Zendesk team
  • Develop detailed multi year account strategy and objectives for each account aligned to a quarterly execution plan and manage customer, Zendesk and partner teams to plan deliverables/milestones
  • Develop and nurture CXO relationships at assigned accounts in order to craft new opportunities and expand existing business which will be measured by new bookings and expansion revenue
  • Identify and develop partner relationships to build an industry partner ecosystem working with Zendesk’s Channels and Alliances teams
  • Ultimate point of accountability for all customer issues and opportunities, communicating and intensifying, when needed, to the Zendesk leadership team.
  • Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
  • Work with industry solution architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams
  Requirements
  • Bachelor's degree
  • Experience selling to VP and C level executives at large enterprises
  • 12+ years of enterprise software selling experience; SaaS experience strongly preferred and CX SaaS experience a huge plus
  • 6+ years experience selling to one or more of the following verticals - Retail, Financial Services, Media and Entertainment and Telco
  • Proven track record of success with large and complex deals
  • Experience managing and closing complex sales-cycles using solution selling techniques
  • Routinely over-achieving quota (top 10% in your company)
  • Strong interpersonal and presentation skills.
  • Exceptional verbal and written communication skills.
  • Experience working in a dynamic, agile company and sales team
  • Willingness to travel
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Industry Solution Architect (Bay Area)
  Zendesk is hiring experienced Industry Solution Architects to help sell our vertical industry solutions in Media and Communications, Retail, Telecommunications, High-Tech, and Financial Services.
  
  
  You would be a deep product and industry expert, who collaborating with our sales executives and solutions consultants, would help develop sales strategies and solutions that address customer needs in new and existing accounts. This role will interact primarily with Global 1000 (Enterprise) clients and will require effective communication skills, the ability to deliver forward-thinking solutions as demonstrations and confident knowledge of the related industry processes and standard methodologies.
  
  
  This role requires that you be experienced and versed in working with deals of all sizes and comfort interacting with levels ranging from individual contributor to CEOs of large corporations. Primary responsibilities include:
  
  
  - Providing pre-sales / solution consulting leadership in a teaming environment.
  - Articulating the Zendesk value proposition and vision.
  - Build and deliver executive solution presentations that are future-thinking, compelling and most importantly, relevant to the specific business processes of the customer/ prospect, built using Zendesk platform and entire product suite.
  - Developing technical peer relationships in key accounts to align vision, strategy and long term execution.
  - Blueprint the technology footprint with existing systems and platforms.
  
  
  Prior experience working with CRM applications or other Industry applications is preferred, along with deep industry expertise in the target vertical.
  
  
  What you get to do:
  • Understand customer needs through a detailed discovery of their industry processes to identify value and challenges that can be addressed with the Sunshine Platform
  • Work with the sales team to build, manage and maintain customer relationships
  • Collaborate with the solutions consultants in securing the ‘solution win' by providing functionally compelling and relevant custom solutions.
  • Influence product direction by providing customer feedback to the product management, engineering and ISV teams
  • Influence and guide partner strategy for key accounts to guide adoption and delivery roadmap
  • Lead and collaborate with cross-functional teams such as product development, professional services, and customer success teams.
  • Provide recommendations for overcoming technical/solution sales objections
  • Be the multiplier by making those around you successful; you are comfortable working as a phenomenal teammate and a mentor in a fast growing organization
  • Chip in to building a positive, can-do, fast-growing mindset & culture.
  What you bring with you:
  • 10+ years of sales consulting/solution architecture experience
  • Proven success as a sales consultant at other software companies
  • Industry domain experience is required
  • Experience working in a dynamic, agile company and sales team
  • Deep understanding of modern systems architecture including on-premise and cloud-based systems
  • Technical proficiency with system configuration and setup
  • Familiarity with modern web and mobile front-end systems including the tools, processes, and technologies behind a company’s digital strategy (for example Angular, CSS and Javascript)
  • Expert knowledge of the complete sales lifecycle with extensive experience responding to sales RFIs / RFPs and configuring software demos at very high levels of quality
  • Capability to translate business requirements into compelling
  • Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field, or equivalent experience
  • Industry certifications
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Outbound Sales Development Representative
  Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders?
  
  
  Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Since 2007, Zendesk has grown to serve over 80,000 companies, 300 million users, with global reach including 10 offices in 9 countries
  
  
  What we look for
  • People not afraid to take a risk.
  • Individuals that are passionate about SaaS, Customer Service & high-tech
  • Self-starters with track records of success in their professional and personal or collegiate lives
  Responsibilities
  • Generate new business opportunities to fuel the Zendesk AE pipeline.
  • Work closely with Account Executives to develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Conduct high level conversations with Senior Executives in target accounts
  • Research and build new and existing accounts (i.e. adding contacts, sending regular emails and qualifying opportunities into the Account Executive/Account Manager’s pipeline)
  • Achieve or exceed monthly quotas of qualified opportunities 
  Requirements
  • Past experience in high-volume outbound sales prospecting
  • Ability to understand customer requirements and identify potential Zendesk solutions to fulfill requirements
  • Ability to multi-task, prioritize, and handle time effectively
  • Excellent written skills and naturally articulate
  • 1-2 Years of Sales Experience
  • Bachelor’s degree
  • Proven success in meeting monthly targets
  Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Program Manager, GTM Operations
  An Industry-Leading Company
  
  
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, OpenTable) use our products to engage you as a customer and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What You’ll Do
  
  
  As a program manager for GTM Ops, you’ll work with our insightful VP Devang and his directors and managers to ensure that the operations and systems across Marketing, Sales, and CX are cutting-edge and amplify the impact of the customer-facing teams they support. You’ll work side-by-side with our hardworking GTM Ops team to drive solutions for cross-functional problems and initiatives. You’ll collaborate with global leaders to drive discovery and innovation, and you’ll find that every region has its own trailblazers and challenges. But you’re up for the challenge, right? If so, keep reading.
  
  
  A Rockstar Team
  
  
  We value diversity of opinions and experiences. We have an international organization of Program Managers who have backgrounds in tech, healthcare, criminal justice, finance, and more. They’re forward-thinking, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Your director, Todd, will be there to provide mentorship, feedback, and support. He’s not into micromanagement, so expect independence in your work, and be willing to let him know when you need help. He’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk. He’s also loves brewing specialty teas during 1:1s, so be ready for some buttery oolong or aged pu-erh!
  
  
  A Supportive Company
  
  
  Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Adrian, our President of Products, regularly talk about the level of discipline and efficiency that the PMO brings to a growing organization. Our org Vice President Paula is our best spokesperson and consistently touts our contributions. PMO is deeply embedded in what we do and how we get there.
  
  
  Not Your Average Tech Company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top-notch and welcoming for all.
  
  
  What Will Help You Succeed?
  
  
  We’ve found that a bachelor’s degree and experience with the operations of a global operations team supporting at least one of sales, marketing, or CX is the most common recipe for a successful GTM Ops Program Manager at Zendesk. You’ll be comfortable with programs that launch and improve systems & processes, and you’ll have fluency in speaking business, technology, and data with their respective partners. You’ll also be an eager learner who can take the project or program management background you come in with and tailor it to the established methodology and practices of Zendesk PMO.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you. 
  
  
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Manager, Sales Operations - Business Systems
  Zendesk is looking for a Senior Manager of Sales Operations with a technical background to join their Go-To-Marketing Operations Team. The GTM Operations team supports Marketing, Sales, and Customer Success initiatives globally. The ideal candidate will have a deep understanding of core technical Sales Operations functions to support the Lead-To-Cash process for a subscription-based business. This candidate should also have experience implementing applications and supporting the Salesforce platform.
  
  
  What you get to do everyday
  • Own Salesforce.com strategy and operations for fast growing GTM team
  • Strategize and prioritize key technical projects to support all aspects of sales operations, including Lead Routing, Territory Management, Forecasting, Quoting, Activity Tracking, Data Quality, Deal Approvals, Sales Compensation, etc.
  • Lead a growing team of sales operations analysts in designing scalable global system processes in Salesforce and supporting applications
  • Partner with cross-functional teams including regional sales teams, IT and Enterprise Data & Analytics to align stakeholders and document business requirements; then design, implement, test, and deploy enhancements
  • Implement best in class sales tools, designing integrations and change management processes to ensure seamless transitions and implementations
  • Leverage problem solving skills to get to the root cause of issues and advise on meaningful projects that address real pain points to increase scale and efficiency of our GTM teams
  What you bring to the role
  • 7+ years of Sales Operations experience, including 3+ years management experience
  • SFDC Admin Certified; 5+ years of Salesforce.com analyst experience to advise on best practices
  • Salesforce Reporting, Salesforce Dashboards, and SQL expertise
  • Strong written and verbal communication skills
  • Large scale project management experience (i.e. implementing sales engagement applications, quoting solutions, deal approvals, lead routing, etc.)
  • Domain expertise in core Sales Operations functions
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Strategy Analytics & Operations (Customer Support)
  Zendesk is looking for a driven Senior Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our Advocacy (customer support) leadership team. This is a net new role with tremendous growth potential. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  As an analytical and scrappy problem solver and self-starter, the ideal candidate will use data and qualitative information to help develop the strategy and drive and optimize our Advocacy business. This person should have experience with and enjoy building operational/financial models and business cases, analyzing large and complex data sets, and improving our operational processes and tools. This person will help redesign and improve our data and analytics foundation including executive reporting, quarterly business reviews, dashboards, and KPI tracking.
  
  
  This well-rounded leader also thrives on driving cross-functional (Advocacy, Customer Success, Professional Services, Finance, Sales, Data) projects, negotiating alignment and managing multiple stakeholders with competing priorities. This person loves leading complex and matrixed work and pursuing technical innovation to scale our business and drive results.  
  
  
  As a key leader of the CX Operations team, this person will make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted advisor and operations lead to Advocacy and CX leadership
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metrics
  • Lead executive analyses and deliverables (e.g., cstaff, board, quarterly business review materials)
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business and improve team productivity
  • Lead and improve forecasting processes (long-range and fiscal year modeling, capacity planning, automation and systems)
  • Coach and mentor teammates to build processes to scale and drive operational excellence across CX Operations
  Requirements
  • 8+ years of strategy & operations experience (Customer Support, investment banking, strategy consulting, enterprise SaaS, MBA a plus), people management experience a plus
  • Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
  • Data expert. Querying and scoping (SQL, Zendesk), analysis and modeling (excel, gsheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau)
  • Business and financial acumen. Strong proven ability to tie initiatives and motions to financial and business outcomes through developing business and ROI analyses
  • Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Comfortable working in a fast-paced environment while dealing with ambiguity
  • Strong sense of craftsmanship and detail-oriented with a knack for organization
  • A penchant for customer service, patience, and resourcefulness
  • Proficient in BigQuery/SQL, Tableau. Zendesk a plus
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Strategy Analytics & Operations (Renewals)
  Zendesk is looking for a driven Senior Manager to join a high-impact, high-performing team that delivers strategic analysis and operational rigor to our Renewals leadership team. This is a net new role with tremendous growth potential.
  
  
  This leader will help shape and build out our end-to-end customer lifecycle motion, first by up-leveling and developing our Renewals strategy and program. The ideal candidate has a passion for driving key objectives for the business and turning data-driven insights into actions. This person excels at balancing strategic planning with execution and is very comfortable getting their hands dirty.
  
  
  As an analytical and scrappy problem solver and self-starter, the ideal candidate will use data and qualitative information to help develop the strategy and drive and optimize our Renewals business and customer lifecycle. This person should have experience with and enjoy building operational/financial models and business cases, analyzing large and complex data sets, and improving our operational processes and tools (SFDC, Zuora, etc). This person will help redesign and improve our data and analytics foundation including executive reporting, quarterly business reviews, dashboards, and KPI tracking.
  
  
  This well-rounded leader also thrives on driving cross-functional (Renewals, Sales, Customer Success, Finance, RevOps, Data) projects, negotiating alignment and managing multiple stakeholders with competing priorities. This person loves leading complex and matrixed work and pursuing technical innovation to scale our business and drive results.  
  
  
  As a key leader of the CX Operations team, this person will make a large impact on our rapidly growing global business. Sound interesting? Come work with us!
  
  
  Responsibilities
  • Serve as the trusted advisor and operations lead to Renewals and CX leadership
  • Work with leadership to reevaluate and implement our global Renewals program: vision & strategy, roles & responsibilities, rules of engagement, process flows, system & SFDC requirements, reporting and tracking
  • Lead and improve forecasting processes (long-range and fiscal year modeling, capacity planning, automation and systems)
  • Drive operational efficiency by leveraging industry best practices and designing process, tool, and dashboard improvements to scale our high-growth business and improve team productivity
  • Lead executive analyses and deliverables (e.g., cstaff, board, quarterly business review materials)
  • Structure and evaluate business problems, design and implement actionable recommendations, and track success metricsCoach and mentor teammates to drive operational excellence across the business
  Requirements
  • 10+ years of strategy & operations experience (investment banking, strategy consulting, enterprise SaaS, MBA a plus), people management experience a plus
  • Strategic, structured thinker. Strong analytical skills and business acumen. Aptitude for framing business questions with data, translating business needs into strategies, and executing tactics and process improvements
  • Drive. Ability and passion to analyze, set priorities, and solve complex problems effectively and consistently
  • Data expert. Querying and scoping (SQL, Zendesk), analysis and modeling (excel, gsheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories, Tableau)
  • Effective, clear, and concise communication skills, verbal and written. Ability to communicate the right level of information to executives and cross-functional teams at the right cadence
  • Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels
  • Experience in or supporting renewals or account management functions
  • Results-driven self-starter with the ability to multitask. Strong initiative and ability to work in a self-directed environment with a “can do” attitude and growth mindset
  • Comfortable working in a fast-paced environment while dealing with ambiguity
  • Strong sense of craftsmanship and detail-oriented with a knack for organization
  • A penchant for customer service, patience, and resourcefulness
  • Proficient in SFDC, BigQuery/SQL, Tableau
  #LI-AF1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Sales Operations Analyst
  As a Senior Sales Operations Analyst on the Global Sales and Marketing Operations team at Zendesk, you will work cross-functionally with Sales, Marketing, and IT partners in all regions to streamline our Lead-To-Cash Flow. Zendesk is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering high impact projects. The ideal candidate must be a detail-oriented problem solver, data-driven, and have excellent analytical skills. Creating strategic partnerships within the company while formulating technical system requirements will be critical to success in this role. Software-as-a-service or other subscription based work experience will be beneficial.
  
  
  Responsibilities:
  • Global front-line support for sales systems and data, especially Salesforce.com.
  • Create system-driven operational processes to support evolving GTM, including renewals, partner operations, self-service business, etc.
  • Identify opportunities to improve business processes; generate business requirements document and work cross functionally to define and deliver process improvements.
  • Support, maintain and continuously improve adoption of sales tech stack.
  • Work with global operations teams to drive adoption of new business and system processes.
  • Monitor data and performance of sales and marketing activities to identify trends, gaps, and opportunities; resolve data quality issues if necessary.
  • Create and manage dashboards and reports for the sales teams.
  • Ad-hoc analyses as required by Sales or Sales Operations leadership.
  Preferred:
  • 3-5 years experience in a business/system analysis role.
  • High Salesforce.com aptitude - Admin preferred.
  • Experience with a business intelligence tool and data visualization.
  • Proficient in Gsheets.
  • Project management experience.
  • SQL knowledge a plus.
  Required:
  • Bachelor’s degree in Business or related degree.
  • Excellent written and verbal communication skills.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 5+ years of Mid Market/Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant - Named Accounts
  The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle.  SC’s must be both sales focused and technically savvy.  They must be successful selling to Enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution.  The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  
  
  Requirements
  • 8+ years of Enterprise software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Center Experience is Desired (and a huge plus!)
  • Experience scoping, managing and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles.
  • Bachelor’s degree is a must; graduate degree is a plus.
  • Must be willing to travel.
  • Obvious passion and people skills
  Desired Skills
  • Previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  보안
  Security Analyst
  Would you like to work on a fun yet sophisticated Security team for a tip-of-the-spear SaaS company? Zendesk is looking for a Security Analyst with solid communication skills to help us bridge the gap between our customers and our Security, Sales, Legal, and Product teams. We are seeking someone who can master a highly technical craft while simultaneously demonstrating humanity, friendliness, compassion, and a willingness to always really commit: someone with a mixture of technical prowess and relentless positivity. The world of security moves fast and the world of SaaS moves even faster. In addition to technical acumen and a positive outlook, we need a self-motivator to stay on top of the shifting ground beneath their feet to know the latest with security, technology, our controls, and the Zendesk family of products.
  You should be approachable and inspiring as you will be the public face of our team and sometimes Zendesk itself. You should have a general understanding of security concepts, possess top-tier interpersonal skills, and be able to translate complex ideas to a wide variety of audiences. The ability remain succinct and yet instructive is key.
  
  
  
  
  
  
  What you will get to do here:
  • Help our customers to onboard or manage ongoing risk assessments by completing security questionnaires using our internal knowledge base, public documentation, or by querying internal partners.
  • Learn the triage process for the various workflows coming into our department.
  • Aid Sales teams and customers by distributing compliance documentation.
  • Develop a comprehensive understanding of our knowledge base, Security Policies, SOC 2 controls, and public facing documentation.
  • Understand technical inquiries and answer in your own technical phrasing.
  • Work on project based deliverables when called upon to do so.
  • Help update knowledge bases and work to keep them current with processes or products.
  What you bring to the role:
  • General knowledge of information security concepts, risks, and corresponding mitigation strategies
  • Either (i) 1 year in a Security department role, (ii) graduate of a Security program, or (iii) hold a security certification.
  • Good communication skills
  • Collaboration, planning, and prioritization skills
  • Strong self motivation abilities
  • Friendly and positive demeanor
  • Strong ethical standards.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Security Engineer, Product Security
  Are you passionate about application security? Are you ready to secure the public cloud? Do you enjoy the challenge of designing creative solutions to tough problems? Can you thrive in a dynamic team where our 100k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers.  We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  What you get to do every day:
  • Evaluate, analyze and reproduce security vulnerabilities reported by our static and dynamic analysis tooling, security researchers, and customers.
  • Partner with development teams to ensure they address these vulnerabilities in our products.
  • Identify ways of finding variants of these vulnerabilities or similar issues across our codebase, suggest areas where improved testing can prevent vulnerabilities, and initiate new projects to eliminate classes of vulnerabilities.
  • Be the voice of Zendesk Security while responding to customers and security researchers.
  • Be a Subject Matter Expert on Application Security who can provide reviews and analysis of security incidents that involve exploitation of suspected security vulnerabilities.
  • Participate in threat modeling and security reviews in partnership with Zendesk Engineering.
  • Partner with Zendesk Engineering through our Security Champions program to foster a security culture and to help our engineers improve their security posture.
  What Zendesk will do for you:
  • Provide mentoring and support from Senior and Staff Security Engineers
  • Support new and innovative projects to upgrade the security posture of Zendesk as a company, and our products.
  • Work on a globally distributed team in a growth oriented and flexible environment.
  What you bring to the role:
  • A curiosity for the unknown and not stopping until you have a solid understanding.
  • You equally value empathy, communication, and technical skills.
  • A Bachelor's degree in Computer Science or other relevant focus of study Application security experience, either as a security engineer or a software developer who regularly works on addressing security challenges.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or any other examples of projects, if available.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Experience securing large Amazon Web Service deployments, and experience working in and supporting a DevSecOps test and deployment pipeline is a plus.
  • Understanding of email security concepts such as DKIM, SPF, DMARC, etc. is a plus.
  • Excellent problem solving skills and communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, is a plus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Security Training and Awareness Analyst
  The Corporate Security Training and Awareness Analyst is the leader in how Zendesk employees think about our own security. In this position, you will partner with Global Physical Security, Zendesk Creative and Zendesk Security to ensure our employees have the resources at their disposal to propagate safe practices for our people and our data. Additionally, the right candidate will have a real passion for crafting content, building relationships with other organizations and influencing how security fits with company culture. There will be a requirement for international travel in this role.
  
  
  What you get to do every single day:
  • Act as a focal point for training Zendesk employees on the importance of security
  • Architect, build, and update training materials
  • Improve and mature security awareness across the company
  • Track the success of the security training program
  • Spread security awareness through tech talks, lunch and learns, and community involvement
  • Report the success of the security training program to leadership
  • Serve as back-up for all security operations functions
  • Take part in the on call rotation
  What you bring to the role:
  • Minimum two years of prior hands-on experience with training, education and awareness programs
  • Conceptual knowledge of different areas of computer security (network, application, cryptography, forensics, incident response, etc.)
  • Basic understanding of computer networks (VLAN, IP addressing, security zones of trust, etc.)
  • Understanding of common security attacks (DNS cache poisoning, ARP spoofing, DDoS, XSS, CSRF, SQL Injection, etc.)
  • Excellent oral, written and documentation skills.
  • Undergraduate degree preferred; Communications or Security a plus
  • Professional security certifications are a plus
  • Most importantly, you should be excited to learn, work, grow, and advance your career.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior IT Compliance & Security Analyst
  We are looking for a hands-on Senior Analyst that thrives in a multi-project, dynamic and fun environment. You will be part of IT Security Compliance Operations team, and partner closely with our finance organization including, but not limited to, Controllership, Finance and Strategy, and Corporate Services organizations.
  In this role, you will have the opportunity to co-lead a team of dynamic members striving to consistently perform and sustain a cost-effective IT SOX and other compliance programs that is built to keep pace with changes in the business environment of a global company. You should be a hardworking and ambitious individual, will pursue roles and responsibilities in audit, compliance, and/or security operations. We’re predominantly a SaaS shop, and to be successful here you are willing to learn to work with applications such as NetSuite, Zuora, RevPro, Workday, Coupa, among others.
  
  
  What you get to do every single day:
  • Ensure that process owners are performing due diligence when implementing Changes to IT systems and applications
  • Improve control efficiencies, design and operating effectiveness of IT general controls working with IT Finance and Internal Audit
  • Participate in Control rationalization efforts with Internal audit and IT Application controls walkthroughs/testing with External audit; Help navigate our partners on tricky audit questions
  • Partner with staff from IT, Finance, HR, and Sales (among others) to obtain and review evidence of compliance engagements
  • Take ownership of multiple control areas, think "outside-the-box" to identify process improvement opportunities
  • Advocate to business owners to do the right thing using subtlety and tact in all interactions
  • Collaborate with the Security automation engineer to improve the posture of IT controls via automation
  • Support the IT SOX Manager and IT SOX PMO in the overall management of IT SOX audits;Team supervision mentorship to Associate Analyst and Analyst
  • Liaise with external auditors in the performance of their internal control activities
  • Perform or assist with new system implementation impact/gap assessments as they relate to key financial processes
  What you bring to the role:
  • BA/BS degree in a related field and a minimum of three years experience in IT audit (preferred), information security, and/or compliance
  • Familiarity with security concepts such as password authentication, 2FA, access control, change management, and computer operations
  • Ability to rapidly adapt to new tools used in day to day work to include applications like G-Suite, Zendesk Support, Atlassian (Jira, Confluence), Github, etc.
  • Enthusiasm to learn about new applications and conceptualize impact on security and compliance standards
  • Light programming experience and technical expertise with scripting language (such as Python), and/or general API development/configuration also a bonus
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Product Security Engineer
  Are you passionate about application security? Do you get a thrill out of discovering security vulnerabilities in web applications and mobile apps? Do you enjoy the challenge of designing creative solutions to tough problems? Are you excited about securing the public cloud? Can you thrive in a dynamic team where our 150k+ customers count on us for protecting their data? If so, you might be a perfect fit for Zendesk’s Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions should be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide tools and programs to do so including, but not limited to, a mature bug bounty program, Security Champions program, security reviews, static/dynamic testing tooling and vulnerability management.
  
  
  Our awesome team
  
  
  We are a global team with members working around the world. Having team members that come from different cultures and backgrounds gives us a diversity of opinions and experience, enabling us to see problems from many different perspectives and design the best solutions. Our team members are always learning and growing their capabilities and skill sets.
  
  
  Your manager, Scott, will be there to support your career development and chart a course for your future success at Zendesk. He tries to empower his team members supporting them when they need help, but avoiding taking over and micromanaging. The goal is to always be growing and to do that you will always be faced with new challenges and new opportunities to learn. Scott enjoys gardening, homebrewing and video games, but would really like to hear what you are passionate about - aside from application security, of course!
  
  
  
  
  
  
  
  
  What you’ll do as a Senior Product Security Engineer
  • Grow our established bug bounty program into a highly visible, industry leading program by increasing researcher engagement, driving vulnerability management between
  • Security Researchers and our global Engineering teams, analyzing trends in vulnerabilities and using the program to push for systematic fixes to common vulnerabilities.
  • Perform threat modeling and review software design in partnership with Zendesk Engineering.
  • Assist in the vulnerability management process including triaging identified vulnerabilities and tracking them through the vulnerability lifecycle.
  • Partner engineering through our Security Champions program to nurture a security culture and to help our engineers improve their security posture.
  • Be the voice of Zendesk Security while responding to customer security questions and issues.
  • Support incident response efforts as needed and work with teammates to investigate them.
  What you bring to the role:
  • Bachelor's degree in Computer Science or other relevant focus of study.
  • At least 5 years of application security experience, plus experience mentoring junior staff.
  • Programming experience (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React is a plus) - please send us your GitHub/Bitbucket account or examples of projects, if available.
  • Experience securing large Amazon Web Service deployments.
  • Penetration testing experience/ability to verify common web vulnerabilities.
  • Knowledge of modern web applications including their security threats and vulnerabilities.
  • Excellent problem solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
  • Experience with agile development processes, working in a fast-paced environment with continuous integration.
  • Security certifications are a plus such as OSCP, GWEB, GPEN, GWAPT, CEH, CISSP, GSEC, etc
  
  
  #LI-AE1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position