Software FAQ examples

Software provides insight into FAQ’s

Finding answers without reaching out to a customer service agent is high on the list of priorities for most customers. That’s why companies build highly informative self-service centers that are densely packed with company information. In fact, they’re often so packed that locating information can be a problem. That's where Zendesk Guide comes in.

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That’s why offering a FAQ page or service with questions you know your customers will be looking for is so vital. It gives customers the answers they’re looking for without adding stress to your customer service agents, and in a timely manner, which keeps them from ditching your site to find the answers elsewhere.

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Zendesk Guide helps your business reduce support requests and deliver an excellent customer service experience by enabling you to keep a tally on which articles are most visited and commented on. This gives you an example of what to include in your FAQ section. Once that is done, you can begin to write articles to address those problems.

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A few best practices include:
  • Make sure articles are short and easily read
  • Ensure quality and consistency by developing and maintaining a style guide
  • Avoid using jargon and technical terms if possible
  • Make sure copy is approved by your thought experts

다음 단계

Would you like to learn more about how Guide helps break down what information to include in your FAQ section? Request your free trial today.

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