Searchable Knowledge Base
I don't have ducks. I don't have a row. I have squirrels and they are going nuts! Do you ever feel like this? Support teams have a lot of knowledge about customer issues—and the best way to solve them. This knowledge is like the gathered nuts, and you don't want those nuts stored in many secret hidey-holes. You need the knowledge collected in one place that is accessible to all.
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work.
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- Grow what you know - Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
- Give them the good stuff - Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience
- Be better with bots - AI powered Answer Bot* can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
- Get smarter as you go - Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next
We have more information about this. Have a look below.
Creating a searchable knowledge base is just like building a help center for your customers. Kill two birds with one stone and learn how to do both.