Guide Enterprise

Guide Enterprise

Better knowledge at scale.

You’re already taking advantage of multiple help centers and have more than 50+ active agents serving customers. We’ve created a customized resource page for you to explore how to scale your self-service and take a deeper dive into the features of Guide Enterprise.

How Guide Enterprise helps large teams collaborate on content

Team Publishing functionality within Zendesk Guide Enterprise plan makes it easy for large teams to collaborate on content, adopt a review and publishing process, and manage knowledge internally, externally, and across multiple brands.

Guide Enterprise

Self-service: why you’re already doing it and how you can do it even better.

Taking your self-service to the next level requires work and preparation. We’ve created a guide specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.

Saving time with AI

With Zendesk Guide, AI-powered recommendations from Content Cues make it easy to understand where you can improve your help center with better knowledge. Content Cues creates operational efficiencies so your content team knows where they should be spending their time to improve knowledge.

Learn from your peers

Join us at Relate, the Zendesk global user conference. Three days of talks, trainings, and activities to offer inspiration and insight into the future of self-service.