Dashboard reporting software
Real-time business intelligence visualization dashboards
More and more, customer service teams will be measured by new metrics that are different than productivity and efficiency. We’ll see more relationship-centric metrics and analytics around agent productivity, knowledge gaps, and customer happiness measured beyond simply their satisfaction with support.”
Dashboard software can help us continue to improve our service while simultaneously getting more strategic in measuring our department against costs and revenue. This shift means enabling businesses to be able to perform new kinds of relationship-centric reporting and analyses directly in the software products they use to engage and support customers.
Zendesk Explore provides analytics to measure and understand the entire customer experience:
더욱 효율적인 팀워크 구축
팀의 작업 역량은 물론 업무 성과를 측정하세요.
See what their really up to
고객이 귀사의 웹사이트, 제품 또는 지원 채널을 어떤 식으로 사용하는지 알아보세요.
Find out who's happy or not
어느 고객이 만족하고 관심과 지원을 더 필요로 하는 고객이 누군지 알아보세요.
추가 리소스
We have more insights about this. Have a look below.
Ecommerce customer serviceRetail customer serviceHospital customer serviceRestaurant customer serviceAirline customer serviceSocial media customer serviceEnterprise customer serviceCustomer experience solutions