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Big Data Software

Big data software

Integrate big data software with your customer support platform
What if your support team could read your customer's minds? How much better would they be able to provide a magical solution—in a fraction of the time? We all know big data software provides us analytics like never before. (Thank you Hadoop). But imagine those analytic details being in the hands of every single support agent within your enterprise. Hmmmm.

Roll out your welcome wagon

Zendesk Explore lets you easily share analyses and dashboards with your entire organization, partners, or customers, so everyone can work together to improve the customer experience. You can also get reports delivered right to your inbox, or even alerts in your Slack channel (if you’re into that sort of thing).

수많은 고객 데이터 소스

Customers reach out for different reasons—researching your website, testing your product, or when they’re having trouble. Explore helps you bring together data from every step of that journey—and across every Zendesk product—so you can understand and improve their experience.

Zendesk Explore를 사용하면 누구든 사용자 지정 메트릭, 보고서, 대시보드를 만들 수 있으며 SQL 없이 데이터 조인을 수행할 수도 있습니다. 포인트 앤 클릭 기능과 시각화 스타일로 데이터가 의미 있는 분석 자료로 탈바꿈합니다.

  • Measure your team’s performance, as well as their workload capacity
  • Learn how your customers use your website, products, or support channels
  • Prescriptive dashboards showcase the analyses that matter most for team operations and customer experience
  • The easy-to-use interface and interactive drill-ins surface valuable insights that our own customers ask for most
Learn which customers are satisfied and which customers need extra TLC. Try Zendesk free.