2024 Report
Ten trends.
Ten trends.
Three innovative areas.
One full report.
Zendesk is back with the sixth annual CX Trends report. This year, we’re sharing how rapid innovations in AI and other emerging tech are claiming the spotlight, and discussing the ways leaders are getting ahead of the big change.
2024 Trends
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When it comes to CX Trends, there are plenty of learnings to go around. Search for information that interests you and unlock all the insights. Our library is always open.
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Due to data breaches and cyber attacks on customer data, integrating security measures throughout the customer journey is now a requirement, but must be achieved without compromising the seamless experiences consumers want.