Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

성공적인 대화를 위해서는 적시에 고객에게 다가가는 것이 가장 중요합니다. Connect를 사용하여 상황에 맞는 제품 내 메시지 캠페인이나 고객의 재참여를 유도하는 이메일 캠페인을 디자인할 수 있습니다. 세그먼트를 기준으로 캠페인을 표시하거나, VIP 고객에게 메시지를 보내거나, 전체 고객을 대상으로 캠페인을 시작하세요.

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:

  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.