Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

성공적인 대화를 위해서는 적시에 고객에게 다가가는 것이 가장 중요합니다. Connect를 사용하여 상황에 맞는 제품 내 메시지 캠페인이나 고객의 재참여를 유도하는 이메일 캠페인을 디자인할 수 있습니다. 세그먼트를 기준으로 캠페인을 표시하거나, VIP 고객에게 메시지를 보내거나, 전체 고객을 대상으로 캠페인을 시작하세요.

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

Outbound 확인해 보기

Give your agents the tools they need to provide great support.