Connect
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Intercom Alternative

Intercom alternative

Proactively engage and support your customers
Communication should not be hard. Conversations work best when you catch people at the right moment. Knowing when to reach out is the tricky part. Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Knowing the difference

고객에 대한 이해 증대

Zendesk 제품군 전반에서 고객 데이터를 수집하세요. 이벤트와 대화의 타임라인으로 더욱 의미 있고 완벽한 정보를 파악하세요.

고객별 맞춤 서비스 제공

행동 또는 프로필에 따라 고객 세그먼트를 만드세요. 그런 다음 추세를 파악하고 타겟 캠페인을 시작하여 고객별 맞춤 메시지를 보내세요.

신뢰와 충성도 형성

더욱 돈독한 관계를 유지하도록 하세요. 문제를 미리 파악하여 고객이 도움이 필요하다는 것을 알기도 전에 미리 지원을 제공하세요.

Actions speak louder than words

With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:

  • Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
  • Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
  • Get high-level visibility with aggregated metrics, and granular insight with customer level tracking
Zendesk Connect is a proactive alternative to Intercom. The free trial lets you explore how Connect also helps ticket management, scalability, and self-service solutions.