보도 자료

미디어, 애널리스트 및 연설 관련 문의는 아래 이메일 주소로 해주세요 .

press@zendesk.com

Zendesk Launches Integration with WhatsApp Business Solution

1월 2018

Limited access integration enables seamless and scalable customer service between businesses and their customers directly on WhatsApp

SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.

By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. Customers can opt-in to receive updates and notifications such as purchase receipts, shipping changes or flight times directly in WhatsApp.

“Customers want to communicate with businesses as easily and seamlessly as they do with their friends and family,” said Mikkel Svane, Zendesk CEO and founder. “WhatsApp has quickly become the messaging app of choice, particularly in Asia Pacific and Latin America. With this new integration, we’re helping businesses stay connected with their customers globally.”

Businesses want a single, integrated place to manage all the interactions happening across different channels such as chat, phone, email, and messaging apps like WhatsApp. Zendesk now has the capability to help businesses around the globe put their customers first by better managing inquiries using the WhatsApp integration.

1mg, India’s leading consumer health platform, provides omnichannel support with Zendesk, and has seen success with their early access WhatsApp integration.

“WhatsApp is one of the most popular communication channels in India. With the integration, we can easily manage customer conversations in one place directly with Zendesk, just like we do with every other channel,” said Jehan Jit Singh, customer experience lead at 1mg. “With Zendesk and WhatsApp, we are now able to offer a faster and more convenient mode of communication. We handle over 20 percent of our order status inquiries daily with WhatsApp and Zendesk, which is much faster than traditional methods.”

Learn more about Zendesk as a WhatsApp Business Solution Provider and apply for WhatsApp’s limited access here: www.zendesk.com/whatsapp

Zendesk 소개

Zendesk로 최고의 고객 경험 환경 구축. Zendesk의 강력하고 유연한 고객 서비스 및 관계 플랫폼은 스타트업 회사와 소규모 기업에서 성장 기업과 대기업에 이르기까지 모든 비즈니스의 니즈에 맞게 확장됩니다. Zendesk는 다양한 업계의 비즈니스를 대상으로 서비스를 제공하며 30개 이상의 언어로 서비스 및 지원을 제공하는 125,000개 이상의 유료 고객 계정을 보유하고 있습니다. 샌프란시스코에 본사를 둔 Zendesk는 미주, 유럽, 아시아, 호주 및 남미에 15개의 지사를 거느리고 전 세계에서 사업을 영위하고 있습니다. www.zendesk.kr에서 자세히 알아보세요.