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Zendesk Announces Speaker Lineup for Flagship Conference, Relate

29월 2018

Mindy Kaling, Cleo Wade, and More to Speak about Reinventing the Customer Experience at Zendesk’s Global User Conference

SAN FRANCISCO – August 29, 2018 – Zendesk, Inc. today announced the agenda and speaker lineup for its annual global user conference, Zendesk Relate, which will take place November 12-14, 2018 in San Francisco. Relate will bring together 1,500 attendees for three full days of conversations about building the best customer experiences, what’s new at Zendesk, and much more.

Relate gathers thought leaders and experts from around the globe to discuss a new world of possibility for the best customer experiences and how companies and individuals alike can break free from the status quo, including:

• Mindy Kaling, Actor, Writer, Producer & Director
• Cleo Wade, Poet, Artist & Author
• Mikkel Svane, Founder & CEO, Zendesk
• Omar Johnson, Former CMO, Beats by Dre & Former VP of Marketing, Apple
• Amy Gallo, Writer, Speaker, & Author, Harvard Business Review
• Khalida Ali, Sr. Manager, Diversity & Inclusion, Zendesk
• Jenny Dempsey, Social Media & Customer Experience Leader
• Maxwell Luthy, Director of Trends & Insights, TrendWatching
• InaMarie Johnson, Chief People Officer, Zendesk

“To thrive in today’s changing landscape, brands need to not only look ahead, but also continue delivering authentic and emotional customer experiences. Zendesk empowers companies to do that,” said Maxwell Luthy, Director of Trends & Insights at TrendWatching. “I’m looking forward to Relate and the important conversations about how we can evolve with the modern customer and build the best customer experiences for the future.”

The agenda includes 50+ sessions across five tracks covering issues and topics geared toward how Zendesk is reimagining the customer experience, such as:

• Collaborating with chatbots
• Handling customer conflict
• Delivering dynamic experiences with an open, modern platform
• Translating metrics for the c-suite
• Transforming your support from transactional to consultative
• Scaling with smart self-service
• Modernizing the customer experience

“Customers are moving forward, and so many brands are failing to keep up because entrenched technology and complex processes are holding them back,” said Sarah Stealey Reed, Senior Director of Content Marketing and Events at Zendesk. “At this year’s Relate we’ll dig into how we can move away from ‘the way we’ve always done things’ to adapt and evolve as fast as our customers.”

Relate will also include a Zendesk Training Day with product workshops, product training and certification, and hands-on exercises to enhance your Zendesk admin skills.

Buy tickets at a 50%* discounted rate at this link using the code “ZendeskLaborDay,” expiring Sept 7th at midnight PST.

Relate is sponsored by DigitalGenius, MaestroQA, Lessonly, tymeshift, Unbabel, Five9, azuqua, 729solutions, acclaro, and playvox.

*50% will be given off our final Relate ticket value of $1,299. Not valid with other discount codes or for Training and Certification and is only valid for tickets purchased in this time frame.

About Zendesk Relate

Relate is Zendesk’s flagship user conference. Relate takes place over three days, and offers new discussions around industry best practices and trends, product information and inspiring speaker sessions. The conference includes multiple tracks for everyone from CIOs to support agents, and over 200 speakers from the customer experience industry and beyond. The audience of 1,500 attendees comes from across the country and around the world, offering a bevy of opportunities for networking and stimulating conversation. And the food is pretty good too. For more information go to www.relate.zendesk.com.

Zendesk 소개

Zendesk로 최고의 고객 경험 환경 구축. Zendesk의 강력하고 유연한 고객 서비스 및 관계 플랫폼은 스타트업 회사와 소규모 기업에서 성장 기업과 대기업에 이르기까지 모든 비즈니스의 니즈에 맞게 확장됩니다. Zendesk는 다양한 업계의 비즈니스를 대상으로 서비스를 제공하며 30개 이상의 언어로 서비스 및 지원을 제공하는 125,000개 이상의 유료 고객 계정을 보유하고 있습니다. 샌프란시스코에 본사를 둔 Zendesk는 미주, 유럽, 아시아, 호주 및 남미에 15개의 지사를 거느리고 전 세계에서 사업을 영위하고 있습니다. www.zendesk.kr에서 자세히 알아보세요.